"You get what you pay for"
I was disappointed with my stay. The hotel staff was unfriendly and I felt like I was dealing with a robot with a recording at check in. It was a late check in and two other couples were also checking in, but customer service was not part of the vocabulary. The rooms were outdated and the TV was an old barely 19" screen. The sliding doors to the balcony […] had no screens so they could only be open or closed. The housekeeping staff was offended when I asked them to come back a bit later because I was on a business call. How dare I ask them to change their schedule to accommodate a guest. Make sure you bring a hair dryer because there are none in the rooms. The pool was clean and the lazy river was functioning, but overall, not quite a 2 star hotel. Read moreGenuine Expedia guest review
We had a great time, room was nice, great view. Water wasn't as warm as I would have liked for showers and there wasn't a safe in our room but overall satisfied and will go back.Genuine Hotels.com guest review
Old Hotel, bad smell in room and of smoke in hall.Genuine Hotels.com guest review
"REALLY NICE MOTELS"
DON'T LISTEN TO REVIEWS IT WAS A REALLY NICE MOTEL VERY SATISFIED.WILL COME AGAINGenuine Hotels.com guest review
the best part was the ocean front -- the view was my favorite..Genuine Hotels.com guest review
"It was a last minute decision to get a hotel"
It was a last minute decision to get a hotel and stay overnight in Myrtle Beach so we went online and looked for something inexpensive directly on the beach. Well, 'you get what you pay for'. They put us in a room with a balcony that looked out directly into the hallway from the hotel next door (about 5 yards away). Needless to say, we kept the curtains […] drawn at most times. The 'balcony' was just wide enough to fit 2 plastic chairs "sideways"! The room was dark, looked unclean and terribly outdated. The hallways and elevator were also very dirty and the rugs were in dire need of replacement. We looked at it as just a place to sleep and we could enjoy the beach which was just outside the door. They had a very nice outside pool area with a floating pool that circled around, a small kiddy pool and a nice regular pool. Their indoor pool and jaccuzzi both had water that looked murky. I would never go back here. It was just a place to sleep right on the beach. Read moreGenuine Expedia guest review
"off season travel"
the heated pool inside looked as if someone peed,in it.yellowlist.could not get front desk to turn the stereo at pool bar and the pool bar was not open.Genuine Expedia guest review
"The hotel is close to the beach."
The room had a musty smell and you can tell someone had been smoking in the elevators. There is not enough light in the room to see. Where the coffee maker and refrigerator is located there is not a light at all.Genuine Expedia guest review
everything was good, would stay at the Sandcastle againGenuine Expedia guest review
"Fun trip. Great value for the money."
I have stayed at the Sandcastle at the Pavilion once before and had a blast. This time was no different. GREAT location and value for money. Not the fanciest place in town but then again, I wasn't paying for the Ritz. Clean and friendly and a convenient location. A+Genuine Hotels.com guest review
"Not as good!"
The photos online portrays this hotel as very nice but in reality its very run down. The indoor pool had scum floating on top of the water and dirt at the bottom. Very nasty. They provided a coffee pot w/ no sugar, creamer or filters. Hotel smelled a little musty and the carpet had some holes in the room.Genuine Expedia guest review
"Our days at Sandcastle"
Had a great time we found it very restful. Weather was perfect. Plenty to see & do.Genuine Expedia guest review
Room was nasty people was rude hotel didn't care how your stay wasGenuine Hotels.com guest review
The hotel was close to all the places we wanted to visit. My complaints about the hotel are: no alarm clock in the room, no hair dryer, carpet was really dirty (my daughter walked across the room in her socks and they were black when she returned from the bathroom. People all around us were smoking out on the balcony and even though there was a nice […] breeze blowing from the ocean, the smell of cigarette smoke was so strong we could not enjoy spending any time out on the balcony. I thought this hotel was smoke free. There was a cigarette burn on the side of the tub, also. Read moreGenuine Hotels.com guest review
"It was Ok for the price I paid!"
My husband and I stayed 2 days, went down there for my birthday. I loved the location, front desk was nice, loved the whirlpool and inside pool. The room itself though was not in the best of conditions, which I did not complain because the price was good. I did have a wonderful time and enjoyed my trip!Genuine Hotels.com guest review
"Ocean Front isn't Pool front"
Overall it was okay, very close to the boardwalk so we didn't have to do a lot of driving. The room was on the first floor right at the pool so it was more Pool front not Ocean front. and the on site restaurant did not serve breakfast. The water pressure was outstanding did not want to leave the shower. Parking was pretty good as well. I accidentally […] book this hotel was avoiding it due to reviews, really couldn't wait to go and come back to write another ugly review because of some others I read, but the hotel was nice, so much for my ugly review. Read moreGenuine Hotels.com guest review
"Very convenient to most everything and a fun place"
Our stay was very delightful. Wonderful time of year. Staff very friendly. Our children were most excited and entertained by all the pools, lazy river and the amenities. Beautiful view of the beach/ocean from the balcony. Location was great. Although the hotel is a much older hotel, it is still desirable.Genuine Hotels.com guest review
When I arrived the first odor to braise my nose while departing the elevator was a fish smell. The room was clean, however it was not modern at all. The hot water had to be run for about 20 minutes before it was hot; the "trick" was to turn the knob closer to cold and it would be hot. The elevator service was horrid, especially around check out time. […] I waited 15 minutes for the elevator to arrive on my floor only or it to be packed. Then I waited another 10 minutes. Read moreGenuine Hotels.com guest review
"Find alternative accomadation"
As little as possible!!!Genuine Hotels.com guest review
Great location. Hotel out dated. Room was a little small. Still trying to understand why we had a handicap bathroom. Toliet had booboo on it. Room smelled funny.Genuine Hotels.com guest review
Only one small elevator which guest must share with housekeeping and hotel staff. Hallways are very dimly lit.Genuine Hotels.com guest review
"Dont stay here!"
Bed springs kept pokeing out of the mattress.front desk rude found a cockroach in the room on balcony.ac unit left water on balciny .overall this place is horrable even our view wasnt good unless u layed down then u could see the ocean a palm tree was in the way. There wasnt enough parking the key entry to our buiding was broken.hotel rundown and cabinets […] falling apart micriwave and stovewasnt clean drain didnt drain in tuv watee was either burning or it freezing my husband got hit in the stomach by a piece of the shower head and left a red make .DONT STAY HERE ITS NOT A RESORT JUSST A RUNDOWN OLD HOTEL Read moreGenuine Expedia guest review
"Not very clean"
It was OK the room wasn't nothing to brag about check in was very slow could not get out of the parking lot to unload or to loadGenuine Expedia guest review
"Nice Hotel great for the money."
The only grip I have is the T.V. was very small & programs selection was terrible.Genuine Expedia guest review
"Nice Place for a Short Visit"
My husband and I attended Family Weekend at Coastal Carolina University and because I love the ocean, decided to stay at Myrtle Beach. The rates at the Sandcastle Oceanfront Resort were very good and I knew we weren't going to be at the hotel much, so we decided to take our chances. Check in was a breeze and there was plenty of parking, either onsite […] or very close to the property. The Sandcastle has a main building and taller buildings, one on each side. We stayed in one of the side buildings on the second floor. The main door to the building doesn't lock, which surprised me a little, and the inside had a "stale water smell," but our room smelled fine and it was very cold. The A/C worked great! The bathroom was very small, but the shower worked well; there was a lot of pressure and the water got hot enough. We didn't have time to use any of the amenities, but we saw washers and dryers on the 1st floor. The lazy river was tiny, but I imagine if you were hot or tired of laying out in the sun, it was refreshing and fun to just mindlessly float. The staff wasn't very friendly except for the twenty-something young man who checked us in; he was great. I was a little surprised that I had to put down a $10 deposit to borrow a blow dryer from the front desk and that our little shampoo wasn't restocked after we used it. If I was staying in MB for a longer time I'd go somewhere else, but for the money, proximity to the beach and the amount of time we used the room, it was ok. Read moreGenuine Expedia guest review
"Not Recommended - at all"
The rooms are grungy, but they are clean. The carpet was new, but that was it. Everything else had the distinct color, smell, and feel of decades of wear - including the bedding & towels. They are not nasty, but they are not pleasant - the sheets were that grungy, obviously supposed to be stark white, but not, ivory color and the towells were basically […] as threadbare as possible without actually having holes in them. I wasn't worried about 'catching anything' and wasn't afraid to walk around our room barefoot, but there's no way I could have been persuaded to take a sit down bath in the tub. The mattresses were clean, but they were not comfortable. Obviously very old and worn out - hard, thin, could feel the springs immediately - saggy and just not good. The hotel was not dirty, but it was grungy and had an extremely dated, kind of icky feeling about it - from the indoor pool and hot tub to reception area to our own 3rd floor room & balcony. The furniture, the colors, the fabrics and age all left something to be desired. We had a non-smoking room that most certainly was smoked in - the room had that distinct, can't get it out no matter what, stale leftover smoke smell and apparenly, though we were on a non-smoking floor, someone on our hall smoked, either in their room or on their balcony, religiously. We left with the smell embedded in all our luggage :( Read moreGenuine Expedia guest review
"get what you pay for"
Staff was very nice. beds were like sleeping on a box mattress so uncomfortable. room was very small including the bathroom. Overall it was ok could see dirt on the lamps which wasn't appealing but it wasn't incredibly disgusting and good location.Genuine Hotels.com guest review
THE HOTEL, THOUGH A LITTLE RUN DOWN, WAS CLEAN AND EVERYTHING WORKED.Genuine Expedia guest review
"Could use a cleaning"
Not so great except for the price (thanks to Hotels.com price match) The beds were very "springy" could feel the metal frame, The walls looks like someone threw "spit-balls" on them and the blanket that covered the bed had some "crusty-stuff" on them. Will search around for another hotel when I visit Myrtle Beach again.Genuine Hotels.com guest review
This was one of the worse hotels I've ever stayed in. If u walk outside your room all you smell is odor. The customer service is terrible. I asked where the parking was and the lady at the desk didn't care to much to even talk to me. If you are lookn for a place to stay that is cheap and close to the ocean then yes I would stay here. Other then that […] I would never recommend this place to anyone!!!! Read moreGenuine Hotels.com guest review
"Great place to stay"
Conveniently located, great pools and beach, bring your own coffee or walk a 1/2 mile to Starbucks. Would certainly stay again.Genuine Hotels.com guest review
The front desk Staff was very rude.Genuine Hotels.com guest review
Clean, had a good time, no problemsGenuine Hotels.com guest review
"You get what you pay for"
Exposed wiring in room. Bring your coffee...none in room or for purchase. Site was wonderful and pool and lazy river were good.Genuine Hotels.com guest review
Had a very good time, hadnt had a vacation with my husband for 4 years and we really enjoyed ourselves, would love to go back again soon.Genuine Expedia guest review
"Pleasing Comfortable Family Trip"
The people were nice. My family really enjoyed the atmosphere. I love that the hotel is walking distance from many things. The pools are cleaned every morning so get in early because as the day goes by people dont seem to know when to clean their feet before getting in the pool. We slept well. No complaints here :)Genuine Expedia guest review
Hotels nice just needs updating Especially the mattresses!Genuine Hotels.com guest review
"could have been better"
I wasn't happy. This was a trip for our first anniversary. The hotel is very outdated, the cable on the old type tv kept going in and out. The staff was nice and the front desk attendants were nice as well. However, the hotel itself needed some maintenance including the a/c's that drip water all over the balconies below. I WILL NOT stay here again nor […] will I recommend this hotel. Read moreGenuine Hotels.com guest review
"Good oceanfront location"
Front desk staff was professional and helpful. Cleaning staff was friendly and proficient. Hotel showed wear and tear but was clean. Location was near lots of attractions and good food. Views are limited by the two towers adjacent to main building but still had good view of the ocean. There was no hairdryer or iron but believe they were available at […] the front desk for either a deposit or extra fee. Would stay here again. Read moreGenuine Hotels.com guest review
"Could not recommend this hotel"
We checked in and immediately had to change rooms because the air conditioning did not work in our room. The second day and every day following we had to tell them we had no hot water in our shower and the bed was like sleeping directly on the springs. If we could look beyond that the stay was okay but these problems along with no maid service one day […] made it impossible to recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
I enjoyed my stay here.Being new to the beach is so nice and able to look out and see the ocean is even better. The only problem I had was on that Saturday the hot tub stop working but everthing else was greatGenuine Expedia guest review
I would never stay their again...bathroom sink was stopped up. The stove was old. The hotel had an old smell when you enter in. The entire hotel wasn't up to standards...Genuine Hotels.com guest review
"No complaints really"
Check in was quick and easy. The room was clean, the view from the first floor was somewhat blocked by the outside Bar. It was somewhat noisy at night, in the hallway and in the room upstairs. Parking was accessible. The staff was courteous.Genuine Expedia guest review
Hotel is old..location ok but that's itGenuine Hotels.com guest review
"decent hotel close to the beach"
We enjoyed the view from our room. We liked the little cafe across from it and the on sight Italian restaurant. The best experience was being oceanfront.Genuine Expedia guest review
Room was dirty. Had no mattress cover & they were nasty. Floors were dirty. Walls were dirty.Genuine Hotels.com guest review
"The mullis vacation"
We had a very peaceful stay with curtious staff. The room was very clean with plenty of towels & essentials. Our children loved the pool and lazy river. Not to mention great restruants in walking distance.Genuine Expedia guest review
"Sandcastle at the Pavilion Myrtle Beach SC"
We had a very nice time and enjoyed the hotel very much. The beds were comfortable and the room was clean.Genuine Expedia guest review
"Better options available in myrtle beach area"
We were recommended this hotel by a really nice couple we met while dining at a local restaurant (Bummz, great food & drinks, well priced too). The couple raved about the Sandcastle hotel & said they had gotten a great deal on an oceanfront room there. We decided to take their advice & book a room. The woman at the front desk who checked us in wasn't […] very welcoming & was very short in her responses, but they did appear to be under staffed. The hotel room was mediocre but we knew we weren't staying at a 5 star hotel. The worst part of our stay was waking up to loud hammering from a construction crew the next morning. It continued non-stop from 8am until we checked out at 11. Not very conducive for the long 9 hour drive we had in front of us. Read moreGenuine Expedia guest review
Outdated. Rude hotel staff rooms not as nice as picsGenuine Expedia guest review
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