just not happy with hotel in generalGenuine Hotels.com guest review
"Good trip - great location"
We were in the Palmetto building, which is updated and clean. Overall the staff was excellent, with the exception of one surly (and loud) housekeeping lady. The location is great - it's at the end right before the State Park, so it's not in the middle of the chaos. Very good for families. Nice activities schedule. Beautiful beach. Easy in and out. Parking […] garages are TIGHT if you are in an SUV. Would stay here again if we return. Read moreGenuine Hotels.com guest review
"Right on the beach"
The location was perfect. Right on the beach, which is exactly what we were looking for. Our actual room was a huge disappointment. The room looked nothing like the pictures on the website. The bathroom was terrible. The shower head barely worked. The toilet seat was chipped. The toilet bowl was rusty. If I had to stay more than one night I would have […] asked for a different room. Everything else about the resort was great. Read moreGenuine Hotels.com guest review
It was just what we were looking for. We arrived early- around 1:00, went to the desk (no one else in line) and they called us within a half hour to let us know that our room was ready. Rooms were clean, beds comfy and shower with pressure.Genuine Hotels.com guest review
"Clean and comfort ,close to the Beach"
We were very Happy with everything the staff was helpful and very nice. We will be Staying here again . We had my 81yr old mom with us and they made her 1st trip to the ocean the very best she loved sitting on the balcony looking at the ocean and all the activities the Springmaid provided for their guest on the lawn below.Genuine Hotels.com guest review
This was our first stay. Everyone was very friendly. The pier is a nice attraction. The kids enjoyed the kick ball games in the evening. Family oriented.Genuine Hotels.com guest review
"far enough from mail stream but not too close"
I enjoyed the stay but would have liked jucuzzi and more tables to sit at the piers to enjoy entertainment. AC was either too cold or very hot. My husband works on AC professionally and he said it wasn't working properly. Separate adults/family pools would have been nice. We were on our 25thwedding anniversary and we did not feel like handing around […] the kids. Overall I had a nice stay and would recommend for families. Barnacles had a lot of yuengling beer advertisements on tables but did not carry the brand, we found that odd. Read moreGenuine Hotels.com guest review
"Good Location but very small and outdated"
I never got the internet to work which was an inconvenience. Also the room was very small and outdated. The location was on the beach with a nice view and not far from main attractions.Genuine Hotels.com guest review
"terrible! The worst vacation fiasco"
We arrived at 4 to check in and the line was out the door because they didn't have any rooms clean! One person said don't bother waiting in line, just go to another hotel as she walked out. Another guy ranted that he'dbeen waiting 4 hours to get a room. We had to wait in line just to check in so that we could be put on the list so we had no choice but […] to wait because other hotels nearby were booked up. Once we put our name on the list, they said they'd call us when our room was ready but they never did. Three hours later, my husband went back to wait in line again to see what was going on. When we arrived Friday, the cafeteria was closed and did not look sanitary anyway, the pools were roped off with yellOw hazard tape and the water looked green in the pool. They did have one open pool that was heated so everyone congregated there. So much sand was on the bottom and miscellaneous hair floating. Not a good way to start our vacation. Read moreGenuine Hotels.com guest review
"Great place to relax"
This was a great place to stay! It was on a great part of the beach with way fewer people than other parts. The pools were really nice although a hot tub would have been awesome. The room was clean and comfortable although I didn't find the pillow top mattress as comfortable as described on the website. The maid service didn't get to our room until […] 3:00 one day which we found a little strange, but other than that everyone was very friendly. Read moreGenuine Hotels.com guest review
"Great location and very comfortable beds."
We had a wonderful time! The location was perfect and the beds were so comfortable. We are really looking forward to another visit with the resort. Thanks for a wonderful stay.Genuine Hotels.com guest review
Love the atmosphere! Unlike most resorts, I've seen security and the pool guy numerous times. They really take care of the property. Cleaning crew is fantastic. Not enough words to describe how great the breakfast buffet is. Didn't need leave the property. So, much to do here!Genuine Hotels.com guest review
We had a terrific stay here. Our room was very spacious and the beds were comfortable. The view of the ocean was incredible. We loved being right on the beach. We would stay here again.Genuine Hotels.com guest review
Very, Very Good!!!!!!Genuine Hotels.com guest review
We felt like outcasts bc we had a dog with us. The surrounding sections of the hotel had elevators & better views. We were on the third floor which was the top floor & had to climb up & down tons of stairs to walk our dog. We didn't even have vending or ice machines! They said we could use the restaurant on the property, which would have been great […] if it was ever OPEN. Won't be staying there again. Read moreGenuine Hotels.com guest review
Had stayed here before, and this resort has greatly improved.Genuine Hotels.com guest review
Coffee maker and safe did not work in our room. We were not compensated for our inconvenience.Genuine Hotels.com guest review
Overall nice hotelGenuine Hotels.com guest review
"Friendly, clean, relaxing"
The staff was very nice and helpful. The resort was clean and comfortable.Genuine Hotels.com guest review
"Peaceful and Relaxing Place"
The hotel was clean and well maintained.Genuine Hotels.com guest review
"Had a great time there!"
I was pleasantly surprised after booking this hotel. I thought the rooms were clean and the view was amazing. Loved all the outdoor areas and pier. This was our first vacation in 6yrs and will definitely book with spring maid again. The only negative comments I have are that hotel is in the flight path of the airport and there were times when the big […] airliners would take off or come in and it could be loud but it was only a few times a day. I didn't realize that previously. There was also some confusion about our departure date since we booked our reservation thru hotels.com. It lead to further problems with our key cards and for the extension of our stay. Neither of the issues would make me not want to stay with them again though. I would recommend them to anyone. Read moreGenuine Hotels.com guest review
My new wife and I had an absolutely sublime honeymoon.Genuine Hotels.com guest review
We went to myrtle for bike week. This hite was suggested to us..nothing bad to say. Thoroughly please overall nothing bad to report if we ever go back this is where we would stay!Genuine Hotels.com guest review
"this hotel has everything !"
loved the pools, beach and especially the pier. the beds were incredibly comfortable, the room was clean, the cleaning staff was great. all the staff was friendly and helpful, we couldn't have had a better time ! we will definitely come back !Genuine Hotels.com guest review
Wonderful.Genuine Hotels.com guest review
"nice aging hotel"
I requested a handicap room and they gave me a third floor walk up instead. I asked for a lower room when checking in and got the second floor walk up. Better than the third. The hotel is aging. the facilities are like and old resort, which it is. The bed was fine, for me that's important.Genuine Hotels.com guest review
"Not what I expected!!"
It was definitely NOT what I expected. I was very disappointed.Genuine Hotels.com guest review
hotel was very clean,very nice area,on the beach.The only think they should improved is their restaurant,not appealing,for such a nice resort.And they where very helpful.Overall I enjoy my stayGenuine Hotels.com guest review
relaxing time, right on the beach.Genuine Hotels.com guest review
"A little disappointing..."
Although I went through Hotel.com at the last minute and found a reasonably priced room, I was expecting a little more. Rooms in Cypress building need some upgrades. For Springmaid's reputation, I expected a little better.Genuine Hotels.com guest review
"would stay again"
this is my first visit to Myrtle beach and I got a room in this resort as a last minute booking. Plus points - clean spacious room, building was next to the pier and we could walk to the beach,. Only negative I would say is that it was little difficult to get a parking spot when I drove in from town at 10pm. Would definitely recommend friends this […] hotel. Read moreGenuine Hotels.com guest review
"Not what it looks like"
I had to go back to read the reviews from others to see what we missed. Some of the reviews reflect our experience. Cypress building very old and worn. 3rd floor no elevator for carrying bags to room. Room was clean but went to plug in computer with sparks coming out of the outlet. Door to room is metal and looks to be trying to protect intruders. Bathroom […] was old and when you opened the door scraped against the plastic ceiling fixture for the light. It took us awhile to try and figure out how to turn water off from shower and how to get shower water to come out full force. Room service didn't show up until 3 and asked me to sign a form saying we did not want service. I did because we asked front desk for a room change. We called at 4 and was told others checking in still waiting for rooms and that they would call us when one was available. We never got that call. Hotel does have a beautiful location and staff was nice at the front desk but with no follow up. A definite no on return. Read moreGenuine Hotels.com guest review
Very nice property in a great location. We didn't care for the restaurant situation. The main eating venue was wide open and noisey with limited hours. The other venue was a sports bar. The "resort" obviously caters to the "escape to the beach" crowd. Nice full size refrigerator in the room. Lots of kids sports teams were staying there with us for two […] days. Very convenient to the adjacent state park that has nice programs and lots of walking trails. Read moreGenuine Hotels.com guest review
This was 1st time stay. Didn't know to request one of the remodeled buildings. I obviously got the older building (Cypress) used to house people with pets. It was in bad need of remodel. Tube had 3 large rust spots and the shower head sprayed water into hall. Take your own soap, shampoo, etc. Too many nice places to stay in Myrtle Beach to waste money […] on this dump. Read moreGenuine Hotels.com guest review
We were in town for the Annual Zombie Walk with my 7 year old granddaughter. Even though the weather was rainy, we were able to take her swimming and let her enjoy the beach. We stayed in the Live Oak section and the rooms were great! Beds were comfortable and the shampoo, conditioner and body wash on the wall in the shower was a neat idea. The best […] part was the view though! Nothing like being able to wake up. To the sound of the ocean in the morning! Most def will stay again!!! Read moreGenuine Hotels.com guest review
"Would stay again"
Everything was very nice we would definitely come back for a longer stay.Genuine Hotels.com guest review
Love the locationGenuine Hotels.com guest review
"NIce beach front Hotel"
The web makes this place look really great. However what they don't show you is the RV park across the street and next door. The room we stayed in was clean but I'm sure it wasn't part of the resort that had been renovated. The balcony door was incredibly hard to open and made a terribly loud screech when you did. Unfortunately the Cypress pool that […] was the one for our building was closed at the time for renovations but there are plenty on site that were able to be used but required a little walk. The bathroom sink was not in the bathroom. The shower head seemed really low for me( I'm 6'2") I had to bend over to was my head. Not very fond of the fabric shower curtain because it doesn't stop the water from getting all over the floor causing it to be slippery when getting out. The fridge and microwave were really old but worked and did everything that we needed. The cypress building didn't elevators like the other 2 buildings do so I had to lug my heavy suitcases up the stairs. Fortunately we stayed on the second floor but i'm sure the people on the 3rd floor probably are going to be happy. Beach access was nice and the beach area was pretty clean. They could comb the beach and get all of the broken sea shells off of it so you don't step on them and hurt yourself. Read moreGenuine Hotels.com guest review
nice view and access to beach, wifi didn't really work, safe broken, a little crampedGenuine Expedia guest review
"Great family vacation spot"
we found the resort an great place to take your families. A lot to do or as little as you want. Enjoyed the fact that we were right on the ocean. Beautiful views to wake up to. Although it is an older resort, we noticed that they are constantly improving. Would definitely stay again.Genuine Expedia guest review
Room was clean, well furnished and comfortable. Nice pools and pier.Genuine Hotels.com guest review
"New and clean"
Nice resort, room was very good condition. But stay there only one nite and had a bit rain.Genuine Expedia guest review
I researched where to stay for a while and settled on this resort. It was very clean and our room had an amazing view. We stayed in the Cypress building which was close to the pier and the beach was very quiet and peaceful. We actually drove down the beach a bit to be near more people. One thing in our room reception for our phones was nonexistent. […] You can connect to wifi however you will not be able to make calls or text. Which for me was not a bad thing because I was on vacation. :) Read moreGenuine Expedia guest review
Breakfast buffet was well worth $10. The restaurant on the pier was excellent with great views. Wonderful stay.Genuine Expedia guest review
"Great location on a beautiful stretch of beach"
I stayed in a room in the Palmetto building which was renovated. The view was amazing and I could hear the beach waves from my bed if the patio was open. The grounds were clean and well kept and I enjoyed having the pier. The only drawback for me was noise, I could hear the guests above me, next to me and walking to and fro to their rooms.Genuine Expedia guest review
Most comfortable bed I've EVER slept in at a hotel!! Very clean rooms and friendly service! I would most definitely stay here again! :)Genuine Hotels.com guest review
"1st trip to Myrtle Beach"
Any closer to the beach and I would be sleeping on the sand. Loved the room, beds were super soft and comfortable. Would stay again.Genuine Expedia guest review
"Cypress Building Not Renovated"
I loved the location and the view it was EXCELLENT! The room had much to be desired. It was clean, but the doors you had to slam in order to shut. The sliding glass door was very difficult to open. The toilet was so old it took about 10 minutes for the tank to refill, before you flushed again. I don't know if they put us in that building because we […] booked through Hotels.com or what, but I wasn't too pleased, other than the view. Read moreGenuine Hotels.com guest review
"Lovely view!!! Nice facility, very sweet staff."
Off season: parking garage good. Lovely place!! Lots to do on site. Putt Putt, resturant, bar, pier, private beach! Not located near other resorts or hotels..... so AMAZING!!!Genuine Expedia guest review
"Clean place to stay with a wonderful staff"
When we checked in we were directed to the Cypress building. Once we looked at the room it was very small and looked to be like an extended stay. So we talked to the staff and was upgraded to another building which was bigger in size and had a wonderful view of the ocean. We will be going back. You can use your room key to go on the Pier and we saw […] dolphins. AWESOME PLACE! Read moreGenuine Hotels.com guest review
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