All hotels in Boston, Massachusetts, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here425 Summer St, Boston, MA, 02210, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 688 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.1
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2.0 / 5Fair
"Disappointing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
For the price we paid ($440) for a room-only, overnight stay, it was disappointing. Despite reserving a room for two, the room was barely set up for one (One robe, one tea bag, etc) and short of toiletries (no shower gel). Things were eventually put right, but we shouldn't have needed to complain. Why does the Westin charge for an internet connection ? Surely, at this price level the connection should be complimentary? We would be reluctant to stay again.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
Ian
US
4.0 / 5Excellent
"Mother's Day in the Seaport District"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We booked a 3 night Mother's Day weekend stay through Hotels.com which included free parking. We enjoyed our stay and had fun exploring the Seaport district and dining at some of its restaurants.
Genuine Hotels.com guest review
3 night romance trip May 8, 2015
Martin
US
3.0 / 5Good
"Mediocre Hotel at Extravagant Price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Ridiculously overpriced. The rooms are small. At $600+ a night, it is insane that they charge for internet on top of that. The office chair in the room was falling apart. The leather was worn through and the foam hanging out. And instead of a somewhat comfortable executive chair, it was a small secretarial type. The food was mediocre. The only upside was the service was prompt and friendly.
Genuine Hotels.com guest review
1 night business trip May 5, 2015
bryan
US
5.0 / 5Outstanding
"Pet friendliest hotel in Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I reside in the British Virgin Islands and on Martha's Vineyard and travel a lot between the two locations and stay here the evening before I fly out of Logan airport. It is only a 10 minute ride to the airport. But most important, I have a small dog and this hotel is by far the pet friendliest hotel I have ever stayed in and are soooo helpful and welcoming I have decided I won't stay anywhere else in Boston! They love having my little morkie as a guest and even offer her a pet bed!
Genuine Hotels.com guest review
1 night trip Mar 25, 2015
A Traveler
US
3.0 / 5Good
"My April stay at the Westin"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
we arrived late and were very tired after a long day, when I pulled back the sheets there was a black stain on the sheet on my side of the bed. I felt too tired to complain so I slept on top of the covers.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
Bruce
US
4.0 / 5Excellent
"Weekend Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location; great amenities. Woke up to a couple fighting in the hallway around 1:00 a.m. for several minutes which was a lovely addition to our stay! Great restaurant next door and a Starbucks inside! Pool was fun & clean; workout room was big & clean. Room service food was great. Would stay again.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
Michael
US
4.0 / 5Excellent
"Chelmsford"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was great with the exception of the day we were leaving someone banged on our door at 9:30 am and asked if we were leaving. I thought that was strange.
Genuine Hotels.com guest review
1 night trip Apr 25, 2015
william
US
4.0 / 5Excellent
"nice room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We stayed here overnight on a recent trip to the east coast. No complaints about the room. It was large and well-appointed, with a very comfortable king bed. The staff was professional and pleasant. However, there is nothing 'waterfront' about this Westin. From our room on the 11th floor we were able to catch glimpses of the harbor. The only thing in the neighborhood is the convention center. Downtown Boston is not within walking distance. Instead of springing for a taxi, we had dinner and drinks at the hotel. Both were adequate, but nothing noteworthy. Other downsides include the parking rate: $45 for overnight, a bit much even for valet. And wifi is only free in the lobby areas. There is a surcharge for it in your room. Not very upscale. Overall, we had a good night here and would recommend it to people who are going to be in Boston for a convention.
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Would sleep again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great except the wifi, which was both expensive and slow.
Genuine Hotels.com guest review
4 night trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"boston getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
exceeded expectations!
Genuine Hotels.com guest review
1 night trip with friends Mar 21, 2015
A Traveler
US
4.0 / 5Excellent
"Business traveler"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was good except the location of the room on the 5th floor behind the elevator and the view although towards the harbor was of the air handling system. The rest of the experience at the hotel was great!
Genuine Hotels.com guest review
1 night business trip Mar 19, 2015
michael
US
5.0 / 5Outstanding
"Bus Trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This is a well maintained and run Westin. The rooms are large and comfortable with good bathroom. Hotel has good meeting place in lobby to conduct business meetings. The complaint is there is nothing around the hotel and convention center other than a short walk to touristy area on waterfront. Lack of public trans makes taxi mandatory travel mode.
Genuine Hotels.com guest review
2 night business trip Mar 9, 2015
trina
US
4.0 / 5Excellent
"Nice hotel near con center, bad service& parking"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Pros:This hotel has large, clean rooms with comfortable beds, high-thread count sheets & towels, and similar amenities. The location is attached directly to the BCEC, which is excellent if you are attending a convention. Cons: Inconvenient location to the rest of Boston. Service at the restaurants was abysmal (slow, forgot orders). Breakfast buffet was unimpressive for the $23 price. The worst was the parking. I parked and transferred my parking ticket to my room key, when I tried to leave the room key would not let me out of the gate. The microphone on the "press for assistance" buttons on both exit gates seemed to be broken since I could hear the valet but they could not hear me. I had to leave my car at the gate and go upstairs to complain, which still didn't fix the issue until another Valet was entering and swiped me out. This was extremely frustrating.
Genuine Hotels.com guest review
3 night trip with friends Mar 5, 2015
Aaron
US
4.0 / 5Excellent
"Comfortable and Convenient"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our family stayed in 2 adjoining rooms which gave us plenty of space. We were 2 adults and 5 children between the ages of 14 and 17. We came for the PAX convention and loved the convenience of being able to walk from inside the Hotel over to the convention center. The hotel staff was attentive to our needs and responded quickly when called (for extra towels, shampoo, etc...) The restaurant options in the Hotel were great (a little pricey) and the AM buffet at Sauciety was perfect. We would definitely stay here again should the opportunity arise.
Genuine Hotels.com guest review
3 night family trip Mar 5, 2015
Barbara
US
5.0 / 5Outstanding
"Volleyball"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were there for a volleyball tournament and there were a million kids everywhere - but you had people in the halls giving directions and the staff was fantastic.
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
Mary
US
5.0 / 5Outstanding
"Nice time in Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location with an easy walk to the Seaport area or Downtown. Tough parking with all of the snow and the garage is really tight.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
Marie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a decent stay at the Westin. The access for either valet or self park was excellent. Nice staff at check in. Room service was decent but pricey. Plenty of on-site food and drinks downstairs. Attached to the convention center which is a bonus. I would stay again but would probably spend less money at the hotel and more taking a car to restaurants and bars elsewhere in the city.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Place to Get Away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We thoroughly enjoyed our stay and enjoyed the Boston views. The hotel was well maintained and very clean. We did not enjoy paying the high overnight parking fee.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Lisa
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, Sunday's late check out was great! Rooms are large and clean, bed was super comfy, room service was quick and delicious, staff was so friendly and helpful. Would definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Kara
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had weekend stay very comfortable would have been nice with additional tea bags only 1 provided
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Inauguration party"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came for the Governor's inauguration party and we thought it was great that we didn't have to go outside to go to the Convention Center. The hotel and center are connected. The rooms were very nice and we really enjoyed our stay. The beds were comfortable and the shower was really great.
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2015
Donna
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel. Perfect location super clean oysters were incredible
Genuine Hotels.com guest review
1 night business trip Dec 28, 2014
joe
US
3.0 / 5Good
"Had a party next door"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed for the New Years. We checked in in the afternoon and there was already loud music coming from the room next door. At around 6pm I called to complained and the receptionist said they would ask the people next door to lower the music. Nothing happened. The music started getting louder and louder and we noticed there were more people arriving to what seemed to be a party. Awful...
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
My girlfriend and I stayed at the Westin to celebrate our first Christmas together and it was an amazing experience! The staff is great and the hotel is everything and more! We could not have asked for a better vacation and are sure to stay there again! :)
Genuine Venere guest review
Other trip Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was great for what we needed it for. the staff was friendly and it was clean.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"beautiful hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
beautiful hotel in a great location
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Edward
US
5.0 / 5Outstanding
"Everything you could want in a hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Needed a room for a couple of nights while some friends were in town. The location is great, the staff, even better. And the price for the hotel couldn't be beat! Plus they have 24 hour room service.
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2014
Niles
US
5.0 / 5Outstanding
"I'd stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel, room, Sauciety restaurant, O'Connor's irish pub, large public lobby lounge were all good. Fast internet surcharge was a bit pricy. City Bar was closed for private event the night we tried to go there. Most other bars and restaurants were a 10-minute walk away on the other side of the highway, in an area with extensive construction. Overall a good experience, and I'd stay here again.
Genuine Hotels.com guest review
3 night business trip Dec 16, 2014
Steve
US
5.0 / 5Outstanding
"enjoyed my stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice room, comfortable, lots of nice seafood resturants and bars in walking distance. Only 20 minute walk into downtown too. Service was good too, staff made some great recommendations. Free parking was a great bonus with our booking too
Genuine Hotels.com guest review
2 night romance trip Dec 12, 2014
SEAN
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Valet was great Front Desk were very accommodating Restaurant personnel were fantastic
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
Aaron
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful view of the city! Great bathroom, bedding and floor to ceiling window in our room. The on-site amenities were great! The only thing I would suggest is a better choice of breakfast options at the on site restaurant.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean and modern and incredibly comfortable room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for one night while attending a Christmas party in Boston. I chose this hotel because of the convenient location. Self parking was a bonus as it was right under the hotel. Friendly staff and extremely comfy beds.
Genuine Expedia guest review
Other trip Dec 13, 2014
Madelyn
US
5.0 / 5Outstanding
"Clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was one of the best hotel we have ever stay, quiet, clean and very friendly.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Stephen R
US
5.0 / 5Outstanding
"Great accomodations! A must stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very friendly staff. Immaculate rooms. I would stay there again and I would definitely recommend to friends and family.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Annette
US
4.0 / 5Excellent
"Black Friday"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
My family liked that we stayed on the 14th floor and had a great view. The pool and work out room was great... no near buds were provided. Everyone was very friendly. Parking was easy. The beds were very comfortable. The biggest deterrent was that WIFI cost 15.00, which is very odd. It was black Friday and I really could not shop online without paying 15.00.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
arrived very alte at night. upgraded room,asisted with baggage. Very helpful
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
2.0 / 5Fair
"Waterfront, it is not!"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Filthy room. Chair has black stains. Mold on vent panels in bathroom. Side table beside bed was taken off wall for repairs. Not put back prior to our arrival. Hotel is SO RUN DOWN. Needs help.
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
William
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was nice but a lot of money for a small room with a terrible view.
Genuine Expedia guest review
Other trip Nov 20, 2014
KC
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
beautiful new hotel. Write next to the convention center.
Genuine Expedia guest review
Other trip Nov 14, 2014
A Traveler
US
3.0 / 5Good
"A trip to Boston Convention Center"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
About 30 minutes round trip from the Hotel to downtown if you take cab. Overall the room was quite clean, but there was a stain in the inner bed sheet. Water in the restroom also runs slow. Power outlets are hidden behind the nightstand next to bed, so they are hard to reach. You may need to charge your phone on the working table.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2014
Shanshan
US
3.0 / 5Good
"Meh"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Isolated neighborhood unless you want the convention center
Genuine Hotels.com guest review
1 night business trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good - but overpiced"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very Nice Hotel - but WAY overpriced and WI-Fi is NOT free?!?
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Raymond
US
4.0 / 5Excellent
"Visit to Boston"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I were in boston for athe Clemson/ Bc football game and wanted a nice, centrallly located hotel. The Westin Waterfront was extremely nice. Great view of thje city from 12th floor room. Check in was fine as was the direction and help from the concierge. We did not use thei restaurants, but di eat @ the on site Irish bat/sports bar. Very food bar food and drink.
Genuine Expedia guest review
Other trip Oct 21, 2014
Jody
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A very busy hotel, full of rude and drunk convention goers, but otherwise a easy drive to the airport
Genuine Expedia guest review
Other trip Oct 14, 2014
yt
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Over priced for room quality. Stayed in much better hotel in same area for money. Also not waterfront as title suggests. Disappointing
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Paul Revere would like it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed two nights and spent the days doing the historical tours on our own - the hotel was in proximity to these venues and when it was time to go - close to the airport.
Genuine Hotels.com guest review
2 night family trip Oct 3, 2014
Salomon
US
4.0 / 5Excellent
"Boston Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Internet charges are inapproiate in this day and age
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only stayed one night, but it couldn't have been any better.
Genuine Expedia guest review
Other trip Oct 6, 2014
Traci
US
3.0 / 5Good
"DONT STAY UNLESS YOU HAVE BUSINESS TO ATTEND"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
NICE HOTEL, BUT NOT WORTH THE $500 + WE SHELLED OUT FOR A STANDARD ROOM, WE WERE TAKEN ADVANTAGE OF. BUT HAD TO STAY OVER ROOM WAS BOOKED A WEEK IN ADVANCE, WIFI $6.99 PER HOUR, PARKING $41.00 BREAKFAST $60.00 MUCH BETTER OPTIONS IN BOSTON..
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
JOE
US
5.0 / 5Outstanding
"Lion King at Boston Opera House"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel stay was excellent. Staff were friendly and courteous. Hotel is located about a mile from Opera House, inexpensive cab ride to and from.
Genuine Expedia guest review
Other trip Sep 29, 2014
Fran
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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