Everything I expected but don't often find!Genuine Hotels.com guest review
"Must try this Hotel Executive Heaven"
Staff good and polite,Quality of Bed not to my standard,but ok for one night.Breakfast very good plenty of choice seating comfy,and intimate.Well worth booking a Executive Room or upgrading,as the Excutive Lounge was fantastic value for money.Unlimited food and drink for 2 hours of the evening,as well as Spirits being offered was great before going […] into the City.Air conditioned with very good attentive staff,good place to visit in the morning for a Juice and a paper,before breakfast.Cant wait to return Read moreGenuine Expedia guest review
Very Good ServicesGenuine Hotels.com guest review
I couldn't have been happier. Lush rooms, clean, spacious and in the perfect location. The only down side was very expensive parking!Genuine Hotels.com guest review
"Place to stay in Manchester."
Good location, good standard all round, great stay whilst in Manchester.Genuine Expedia guest review
Was dissapointed that i had to queue to use bar 23Genuine Hotels.com guest review
everything was as expected, great location, great staff and nice comfy bed.Genuine Hotels.com guest review
Enjoyable experience however the breakfast was a little cold, overall a very good hotel. Would definitely visit again.Genuine Expedia guest review
"Good all round"
Really enjoyed our stay staff helpful and a nice clean hotel.Genuine Hotels.com guest review
Hotel location, Great breakfastGenuine Hotels.com guest review
Awful hotel - makeup on the panels of the wardrobe - finger marks on the mirrors in the bathroom - bed springs were worn outGenuine Expedia guest review
Bathrooms are to dark and I would have expected guests been able to get into the cloud bar!...Genuine Expedia guest review
"Stylish hotel with a couple of minor niggles"
Great location within easy walking distance of the city centre, we had an overnight stay with breakfast as we were in Manchester for a concert. Friendly attentive staff greeted us and we were in our room within minutes. We had a peek in the mini bar and were certainly not impressed with the excessive prices or half eaten chocolate bar! The room however […] was spotlessly clean, modern and nicely decorated. The quality of the furnishings including the bed linen was very good and the room was equipped with everything you could ever need, we were slightly disappointed however with the mattress for such a good quality hotel, in our opinion it lacked the support of mattresses you would expect and to be honest was probably inferior to the beds you find in the budget chains such as the Premier Inn's! Breakfast was a self service buffet with a great choice of hot a cold food, the only let down was the fact that the tea and coffee was quite frankly horrible, it was served at the table from flasks which were stewed and barely hot enough! All in all we wouldn't hesitate to recommend the Hilton Manchester Deansgate, remember though if your not happy with your breakfast tea or coffee, ask your waiter or waitress for it to be made freshly and they will do it for you. Read moreGenuine Hotels.com guest review
It's a nice hotelGenuine Hotels.com guest review
"great place to stay"
Although just an over night stay, my friend and I thoroughly enjoyed our stay, an amazing place and wouldnt hesitate in staying again.Genuine Expedia guest review
"Uncomfortable bed, room smelt of stale nicotine!"
The bed was very uncomforatable. The springs were very noisy and it had a cheap feel to it. I have stayed in a well-known budget hotel walking distance and had a better nights sleep. I know it is impossible to stop other guests smoking in the room, but the smell was awful. I would've asked for another room if I was staying longer than 1 night. There […] were 2 cigarette burn marks by the bed. Not sure I'd stay again. Quite disappointed really! Read moreGenuine Hotels.com guest review
Great service from professional and friendly staff.Genuine Hotels.com guest review
"best in Manchester"
This Hilton hotel is in a great position close to the busy Castlefield area and the shops of Deansgate. The executive lounge is fantastic, and the Cloud 23 worth a visit for spectacular views. Our room was comfortable, the only letdown was the quality of the toiletries, which were poor. Recommened.Genuine Hotels.com guest review
Great overnight stay, couldn't fault it from arrival to departure.Genuine Hotels.com guest review
I brought my boyfriend here for his birthday we stayed here a few years ago and had an amazing time. We stayed in an executive room which was stunning especially the bed and the views however we were both a little disappointed with the executive lounge as the hours were limited and it was extremely busy.Genuine Hotels.com guest review
"A great stay in an excellent location."
Paying the extra for an executive room was the right choice with access to the 23rd exec. lounge and free treats which wasn't expected when we booked. Our room was great, on a higher floor with a fantastic vista. Ideally placed in the centre of town; what really made our stay was the quality of the staff. Everyone was really friendly and nothing was […] too much trouble. We came to Manchester for the Muse concert and Terry on the front desk went the extra mile to arrange taxis to and from the concert and helped us plan our long weekend (well done). Would we stay again (YES). We went to Gaucho steakhouse on the Friday evening (reommended by the hotel) and what a fantastic meal. 10/10 and looking forward to our next visit. Read moreGenuine Expedia guest review
Excellent Hotel. Highly recommended.Genuine Hotels.com guest review
"I expect more from a Hilton."
I stayed for one night for business purposes. I found the hotel to be clean and tidy. The shower needed some attention like the brown limescale build up around the edges. My window had a big bird poop which was pretty gross. My room was next to the cleaners room so at mid afternoon and early morning I was woke up buy the slamming of her door which was […] annoying. There was a pretty big gap around the main room door which let a lot of hallway noise in. I expect more from a Hilton. Read moreGenuine Expedia guest review
"Won't give Hilton one more chance..."
Firstly, they checked us in wrong size bed room; then, they amended it, but we eventually found that some has occupied in the new room already....although they upgraded us to executive room as compliment...but disaster is yet finished...the TV movie package we paid was not work, then they replied it was Bank Holiday so no one can fix problem....I thought […] the Hotel is with 24/365 service.....in fact, this is not my first bad experience with Hilton, I got similar problem with them last year..... Read moreGenuine Expedia guest review
Disappointed. Expected so much more. Couldn't even access the Cloud Bar without queuing even as a resident. Having stayed at Dunblane Hydro last week which was superb I felt there was no comparison. There was an awful smell in the corridor and the shower leaked all over the floor.Genuine Expedia guest review
the hotel was clean tidy lovely room great view was happy to stay tereGenuine Expedia guest review
My boyfriend and i had a fabulous time at this hotel. It was very central to access the shops, resturants and bars. There was plenty of food on offer at breakfast and all staff were very helpful. We ate in the restaurant on the first night and had a beautiful meal. The cloud23 bar is worth a visit if you enjoy cocktails and want to relax and have a […] view over the city. I would recommend that you book in advance though as it is very popular. We used the gym each day. The gym is rather small but has ample equipment and thankfully was not very busy. The pool, sauna, steamroom and jacuzzi were a little busier but were very clean and made the stay more luxurious and relaxing. We had a great time here and would highly recommend the hotel. We will definitely go back to this hotel if we visit manchester again. Read moreGenuine Expedia guest review
"Great hotel for a special occasion"
On arrival the staff at the desk very helpful. We were asked the reason for our stay and when informed it was our wedding anniversary they immediately upgrade us to executive. We had a sandwich and drink in the podium lounge again the staff very pleasant and helpful. The room was clean and comfortable. The cloud 23 bar again was a good experience although […] slightly pricey but for a special occasion worth the extra cost, again the service was excellent. We did not dine at the hotel as we had booked a table elsewhere we did have breakfast again the food and service berry good. Read moreGenuine Expedia guest review
"Lovely but damp"
We enjoyed our stay - the room was very spacious and the view was amazing from the 8th floor. There was, however, one problem. After I used the shower, a puddle of water had collected by the door and I noticed that part of the shower door seal was missing. This then made sense as to why there was a large stain on the carpet directly outside the bathroom. […] We went out for the evening and when we returned, there was a strong smell of damp in the room and this remained throughout the night. We did mention this to reception, when we checked out and they seemed genuinely concerned. I suspect that this was not a new problem though, and could have been sorted earlier to Hilton standards. Considering there were a lot of dignitaries staying due to the Manchester City Games - Steve Cram was our neighbour, some may have not been so understanding. Read moreGenuine Expedia guest review
"Excellent Manchester hotel"
You couldn't fault it!Genuine Hotels.com guest review
Good hotel, pricey parking but in a great locationGenuine Hotels.com guest review
"Good, but expensive"
The Hilton on Deansgate is in a great location for a visit to Manchester... The room we had was fine, with great views. Cloud 23 bar is one helluva expensive gimmick. 1 small bottle of Peroni & a vodka & cranberry was over £13.50. The views were fab, but I'd avoid Cloud 23 next time... Location wise, the Hilton is a 10minute walk to the Arndale, […] the MOSI is 500 yards away & Deansgate locks & Castlefield are close by if you're after a few drinks. Read moreGenuine Hotels.com guest review
"Lovely Hotel - Disapointed with Cloud Bar"
My sister, daughters and myself had a lovely stay for one of my daughters Hen Weekend, the room, beds amenities and service were great, but we were very disappointed that we had to wait in a very long queue for the Cloud Bar and that hotel guests were not able to enter as in any other hotel we have stayed in, we did not know this until check in and […] it is not publicised that the 'Policy' changed last year - apparently you can book (which you do not expect when you are staying there) but the booking desk had closed and is only open 12.00 - 50pm! It did spoil things as we had planned to meet up there with a few others for cocktails and make it special for my daughter and had to quickly change plans so it was very disappointing. There should always be priority for hotel guests and this is not acceptable!!!!!! Read moreGenuine Hotels.com guest review
"Great romantic weekender"
Upgraded to executive room - inc breakfast, and drinks/canapés in the sky bar. £35 a night - WELL WORTH IT.Genuine Expedia guest review
"Staff were very friendly"
Nice corporate style hotel which benefits greatly from the staff members' friendly attitudes throughout.Genuine Hotels.com guest review
"Another must do, now ticked off"
A pleasurable Experiance. Helpful staff, aircon not working in room and concierge moved us to another room within 30 mins of first call.Genuine Expedia guest review
"Stained carpets !"
For a 4 star hotel, very disappointed. The room we had been allocated had a large unsightly stain on the carpet just in front of the bathroom door. We asked to be moved to another room. The second room was no better. There were what looked very much like bloodstains on the carpet beside the bed, the lampshade was broken and the light didn't work. We […] asked for another move but this was refused as apparently the hotel was fully booked. A very disappointing stay and we will not be staying there again. Read moreGenuine Hotels.com guest review
"Does exactly what it says on the tin"
Have never had reason to complain about Hilton hotels. Very nice ,modern hotel ideally locate d for our night out in Manchester just off Deansgate. Check in was rapid and friendly. Room was very good on 14th floor with stunning view over the manchester skyline. Nicely decorated bathroom. Breakfast buffet was excellent. Would happily stay againGenuine Expedia guest review
"Has the potential but disappointing"
There was a Happy 50th Dinner plate in our room on arrival which although we requested twice to be removed remained throughout our stay. We had to ask for our room to be cleaned and fresh towel provided as this was not completed upon our return the following day at around 4pm. The mini bar was not stock with anything and upon attempting to order from […] the 24hr room service a bottle of water we were told that "danny" didnt have the key so no orders can be made. Read moreGenuine Expedia guest review
"Not worth £180 a night"
Room was satisfactory, unit chipped and floor stained with water marks. Hotel staff did not want to know when we complained but for £180 a night I expected perfection. Breakfast was poor, certainly not worth £18. Total rip off.Genuine Expedia guest review
"Great overall stay"
Very comfy beds, great view and lovely bar in Cloud 23, highly recommend for a stay in Manchester.Genuine Hotels.com guest review
"Not really worth the money"
For the price (£180 one night stay in exec suite) I expected much better sorry to say. Arrived at 4pm and even though check-in was 3pm we were told the room wasn't ready for another hour. Offered access to exceutive lounge as way of compensation but this was incuded in the room rate anyway! Arrived in executive lounge and were told that alcohol was […] only free between 6pm and 8pm - at no point did any of my pre-booking queries say this and I explicitly asked when I rang up on one occasion. So I ordered coffee and the girl serving duly spilled this all over the saucer and onto the table and didn't even offer me a new one. Asked if we could go into the Cloud bar, next door, and was told we had to go back down to the ground floor in the lift and back up the special lift. What is the point of that? There is a double door between the rooms! I could understand if it was busy but this was 5pm. Also, in our room, the table and unit top were not clean and there was a complimentary 3/4 bottle of water waiting for us with the lid opened. Oh, and a mystery item from the mini-bar appeared on the check-out bill which we asked to be removed. As I said, for the price very disappointing especially as the rest of the hotel experience was generally pretty good. The breakfast was especially nice (apart from the cup of tea that had loads of tea leaves floating around in it and had to be changed). Read moreGenuine Expedia guest review
"The High Life for a day"
Took advantage of the much lower rates on offer through Expedia for a Sunday night - about a third of the weekday price. Wonderful views from our 14th floor bedroom through floor to ceiling windows. Bedroom and bathroom of excellent quality although the shower controls took a bit of working out. Room lighting a bit strange but we got used to it - location […] of light switches wasn't very logical. We just stabbed away at all the switches until we got the lighting we wanted. Overall rating of 4 'Pleasing' because we found that the dining room experience for breakfast wasn't as good as it could have been. Cold plates (warmer hadn't been switched on), we had to raid the adjacent table for a few items missing off ours, atmosphere lacking as its a bit of a cavern in there - not sure why the ceiling has to be so high, dependant where you are sitting there could be long walks to the juice/pastries bar/cereals/hot food counter etc. Mugs for coffee and tea, albeit quite nice ones, couldn't we have a cup and saucer? That would have been nice. Tip - if considering visiting the Cloud 23 cocktail bar - it's worth it but book a table in advance to increase your chances of getting a window seat and avoiding a long wait in the ground floor Reception before being allowed access to the private lift. Overall - very good experience and I would return - but I could only afford the Sunday night rates. Read moreGenuine Expedia guest review
Great hotel within iconic building and a tasty breakfast.Genuine Hotels.com guest review
I wondered why I had been given a room with disabled or elderly aids. My sons room was beside lift shaft so they could hear the lift going up and down for most of the night. Also it says nothing on Hotel details to suggest that you may have to wait up to an hour to access Cloud 23 Bar, one of the main reasons for staying. I feel residents should be […] given some priority as we waited for 50 mins and watched others come in and straight up.Would I stay again..NO Read moreGenuine Hotels.com guest review
"Amazing Hotel, great staff, not so comfy bed"
My wife and i spent 1 night at the hilton in Manchester. We had an amazing time and you really felt like you were in a grand hotel. the selling point of this hotel is the sky bar on the 24th floor, which gives you a 360 degree view of manchester, which is a must. The only downside was the bed as it was not very comfortable. but overall we had a great […] time and would stay again. Read moreGenuine Hotels.com guest review
Excellent stay hotel was lovely room was perfect staff very helpful we will definitely return.Genuine Hotels.com guest review
Really enjoyed my stay at the Hilton. I stayed there on Easter Sunday to celebrate a friends birthday. We chose the Hilton because of it's central location. I could not fault the service; quick check in, guest list arranged for the Cloud 23 bar, taxi booked for my journey by the hotel and complimentary late check out arranged.Genuine Hotels.com guest review
"Good for city visit. Close but not in thick of al."
The bed was not great. Every move was a creak. There were areas in the bathroom where the tiles were a bit mouldy. Otherwise, reasonable stay overall. Friendly staff. Good breakfast. Pool and gym recommended.Genuine Expedia guest review
"The perfect hotel"
A perfect hotel for a stay in manchester, the staff were extremely helpful in every aspect of the stay. There is nothing i would change with this hotelGenuine Expedia guest review
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