All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here8902 Jones Maltsberger Rd, San Antonio, TX, 78216, United States of America, ‏‎855-238-1591
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4.5 / 5Excellent

Score breakdown (from 371 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.5
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4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
comfortable
Genuine Hotels.com guest review
2 night family trip Apr 16, 2015
Juanita
US
3.0 / 5Good
"Ok but could've been better"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall nice comfy hotel. Friendly staff and clean rooms. However we requested a roll away bed and never recorded one do our seven year old had to sleep with my husband and myself. Also the pool was a bit of a disappointment. Much smaller than we expected and hot tub smelled.
Genuine Hotels.com guest review
1 night family trip Jun 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Maldonado Wedding Weekend"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a very nice stay, my family and I really enjoyed Melissa, the young lady that was handling the morning breakfast. Her personality was so wonderful, she really put you in a Great mood, especially to start the day with. She was on top of everything making sure that my family and others around us were doing good along with keeping the area clean and stocked. She is a great person to have on your staff!
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to review our Hotel. We are so pleased you enjoyed your stay so much. We will pass your compliments on to Melissa and we look forward to seeing you again soon!
1 night family trip May 30, 2015
Vanessa
US
2.0 / 5Fair
"worst Hampton ever"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
It took 3 requests to get a porta crib. I asked the man to set it up over there and he just moved it and left. My husband finally got it together. At least four hours after initial request. No linens were deliver with the pack n play. There was a terrible smell in the room. I finally figured it was something on the bathroom floor. Sickening Worst Hampton ever.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to review our Hotel. We take ALL feedback seriously and would like to assure you that we will use this and use it as a training exercise for ALL team members moving forward. We are sorry that you experienced less that satisfactory service while staying with us and we hope you would consider us again sometime.
1 night family trip Apr 19, 2015
Richard
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely comfortable!
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the GREAT review. We are so pleased you enjoyed your stay so much and were 'comfortable' here with us. We look forward to your next visit!
1 night family trip Apr 18, 2015
Xavier
US
5.0 / 5Outstanding
"Great stop for Airport Access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quick overnight stay after visiting with family outside the city to catch an early flight. Hotel was very clean and kept up, staff extremely helpful and accommodating. Would definitely stay here again! Shuttle provided easy access to airport without having to wrestle with rental car return. Extremely satisfied guest!
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the GREAT review! We will certainly pass your compliments on to our team here and we look forward to your next visit!
1 night trip Apr 18, 2015
Christine
US
5.0 / 5Outstanding
"Nice hotel w/ great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location; however I dislike that the rooms don't have microwaves or fridges in the room. The rooms were quiet and close to all attractions.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. We have passed your concerns regarding refrigerators and microwaves in ALL of our rooms and passed it along to the management company. Thanks again and we hope so see you again soon!
Other trip Mar 23, 2015
Ciara
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful 2 day stay. The room was very roomy and none of my kids had to sleep on the floor. Waffles for breakfast were awesome. Staff was very good at catering to my families needs. We will def stay there again when we come to San Antonio.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the EXCELLENT review. We are so pleased you and your family enjoyed your stay with us and we will pass your compliments on to our team. We look forward to seeing you and your family again on your next visit to San Antonio.
2 night family trip Mar 18, 2015
Linda
US
5.0 / 5Outstanding
"Spring Break Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved our stay. Nice breakfast.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the great review. We look forward to seeing you again soon!
2 night family trip Mar 11, 2015
Delma
US
5.0 / 5Outstanding
"Had everything we needed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great room, great staff, full breakfast!
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the EXCELLENT review. We strive for 100% Guest Satisfaction and we love hearing when we get it right. We will pass your compliments on to our team and we look forward to visiting with you again soon!
1 night family trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great stay! Comfortable will definitely come back .... Perfect location close to shops friendly staff. Clean rooms made you feel at home
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the GREAT review! We will pass your compliments on to our team here and we look forward to seeing you again soon!
Other trip Mar 17, 2015
cynthia
US
5.0 / 5Outstanding
"Great weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. Would stay there again.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the EXCELLENT review. We will pass your compliments on to our team here and we look forward to your next visit with us!
1 night business trip Mar 8, 2015
Joe
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location near the airport, and very quiet. Very clean hotel...seems very new.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the great review. Customer Satisfaction is our Number 1 priority and we are so pleased you had such a great stay. Please come back and visit with us again soon!
Other trip Mar 2, 2015
JOE
US
4.0 / 5Excellent
"Nice hotel, close to the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location close to the airport and with a car and Garmin it is easy to get around town. Room was clean and quiet. Hotel staff was pleasant and very helpful on places to go.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the great review. We appreciate you staying with us and are pleased you had such a great experience at our Hotel. We will pass your compliments on to our team here and we hope to see you again soon!
Other trip Feb 25, 2015
Alan
US
4.0 / 5Excellent
"Nice Hotel near Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everyone helpful and friendly, facility very clean, breakfast fairly good, would like to have had regular cream for coffee, just had flavored and sweetened, however, the gentlemen at the front desk found me some half and half, appreciated his efforts. But very nice and comfortable!
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the excellent review of our Hotel. We appreciate you taking the time to let us know how we are doing. We have passed your concerns regarding the creamer on to our management team and are working on resolving this issue for all of our valued guests. Thanks again! Please come back and see us again soon.
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Love it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I would stay again the staff was very sweet and friendly.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the excellent review. We appreciate you taking the time to let us know how we are doing and we have passed your compliments on to our team here. Thanks again and we look forward to your next visit with us!
2 night family trip Feb 20, 2015
Monica
US
4.0 / 5Excellent
"Great hotel, was here for medical appointmento."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was friendly and clean! I and two of my children flew in for some medical checkups. This hotel is convenient to everything, yet tucked in a safe environment! Not even far from a Walmart if you forgot something at home. Breakfast was very good and area was clean! Definitely stay there again!
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to review our Hotel. We are so pleased you enjoyed your stay so much. Please come back and visit with us again soon!
Other trip Feb 23, 2015
SC girl
US
4.0 / 5Excellent
"Nice hotel close to the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel and staff were excellent. my only issue is that the room wasn't equipped with a refrigerator or a microwave. For extended stays, beyond a simple overnight, those are definitely necessary.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to review our hotel. We appreciate your feedback regarding the microwave and refrigerators and have passed this on to the management team for review. We have also passed your compliments on to our team here and we look forward to seeing you again soon!
Other trip Feb 21, 2015
Johnny
US
4.0 / 5Excellent
"Hampton - San Antonio Airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Typical Hampton. Clean, staff was nice. Location is a little hard to find and no restaurants are close by.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to rate our Hotel. We appreciate the four star rating. Please come back and see us again soon!
3 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were there for a Cheerleading competition. The staff was friendly. During breakfast, there was a gentlemen who would go around and pick up once you were done eating. Very clean hotel.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. We are so pleased you had such an excellent stay at our Hotel and we have passed your compliments on to our team. Please come back and see us again soon!
3 night trip with friends Feb 6, 2015
sylvia
US
4.0 / 5Excellent
"Accommodating!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great Hampton experience I didn't try the breakfast though
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the excellent review. We strive for every guest to be 100% satisfied with their stay and we love to hear when we have done that!. I will pass your compliments on to the team and we look forward to seeing you again soon.
1 night business trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
"Staff was great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Reserved a room for 5 adults but was told the I booked could only sleep 4 and had no room for a roll-away bed. So the staff moved us to a larger room for only $30 more. The room was very spacious and still had enough space for a second roll-away bed.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking We are so pleased to hear that our team was so accommodating towards your needs. We will pass your compliments on to them. We look forward to your next visit!
Other trip Jan 30, 2015
Derf
US
5.0 / 5Outstanding
"Family weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always have a great stay at the Hampton Inn. Only one thing to note.. In the bathroom could use a vent fan. There was some mold on the walls and ceiling.. Not a big deal just a design flaw..
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Write your comment.Thank you for taking the time to let us know how we are doing. We are so please you and your family enjoyed your stay with us. We have passed your concerns regarding the bathroom fans and the mold on to our management team, and we do hope you and your family come back and see us again soon!
2 night family trip Jan 23, 2015
DEBBI
US
5.0 / 5Outstanding
"Stay here! Definetly!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with a friendly staff in a great zone
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the five-star rating and the great review. Please come visit with us again soon.
1 night family trip Jan 18, 2015
Patricio
US
4.0 / 5Excellent
"Great option"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Location was great, very kind staff, breakfast was good
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the great review. We will pass your compliments on to the team here and we hope to see you again soon!
Other trip Jan 20, 2015
great hotel
US
5.0 / 5Outstanding
"The best around"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hampton Inn just does it right. Great service, great room. If I'm going to travel, I chose hampton as my number one. You can just count on them to be consistent.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the excellent review. We strive to consistently make Customer Satisfaction our number one priority and we are so pleased to hear that we are doing it right. We look forward to seeing you again soon!
Other trip Jan 20, 2015
Stephen
US
5.0 / 5Outstanding
"Good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel, good value for the $$$
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the great five-star rating. Please come back and see us on your next trip to San Antonio.
1 night business trip Jan 15, 2015
lee
US
4.0 / 5Excellent
"Good hotel close to airport"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall, this was a decent hotel. My room had a large fan inside drying the carpet where the A/C was dripping. These things happen, so I won't be too critical. The staff promptly removed the fan upon my arrival and life was good. The staff at the counter was excellent. If you need a hotel close to the airport, this is a fine option.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for taking the time to review our hotel. We are so sorry about the fan that was left inside your room, but we are so pleased you enjoyed your stay with us. Our Customer Satisfaction is our number ONE priority and we love to hear when we get it right!. We look forward to your next visit with us!
1 night business trip Jan 15, 2015
Joe
US
5.0 / 5Outstanding
"Everything OK"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was OK with the Hotel and its personnel. Thank you
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to give us a five-star rating. We look forward to your next visit to San Antonio.
2 night trip with friends Jan 9, 2015
Patricia
US
5.0 / 5Outstanding
"EXCELLENT"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was excellent. It was more than I expected, great hotel, great prices
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the excellent review. We are so excited we exceeded your expectations and we will pass your compliments on to the team. We look forward to your next visit with us.
3 night trip with friends Jan 2, 2015
Omar
US
5.0 / 5Outstanding
"Lawson"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the five-star rating. We are so pleased you had a wonderful stay with us Please come and visit with us again soon!
1 night family trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff was super friendly and helpful--everyone from front desk to the breakfast servers and cleaning staff.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for the great review of our team here. We strive for 100 % guest satisfaction and it is great to hear when we are doing it right!. We will pass your compliments on to them and we look forward to seeing you again soon.
2 night family trip Dec 26, 2014
kathleen
US
3.0 / 5Good
"Good but"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good hotel but curtains would not close properly.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to review our hotel and thank you for letting us know about the curtains. We have passed your concerns on to the maintenance department. We hope to see you again soon!
1 night family trip Dec 26, 2014
Michael
US
2.0 / 5Fair
"Conditions are deteriorating ......"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Unfortunately, the Super 8 in Ft. Stockton is generally going "downhill." The room where I stayed was not clean. The coverlet on one bed was rumbled, and the pillow cases on that bed did not look fresh. (I only needed one bed so I just used the other bed.) The sheets seemed clean, although the bed was not made "sharply." The condition of the rug was the worse. It (the rug) was so dirty I felt a need to put a towel on the rug next to the side of the bed so that I did not have to touch it with my bare feet! I needed a room with a window facing the parking lot where I had parked my car, so I did not ask for another room ...... but my general impression of this Super 8 is that 'it is just going down hill" (I started staying there almost three years ago.) Breakfast did not include eggs !!!!----- greasy sausages instead. Thank you for asking !!! (I told the woman at the front desk that the room was not clean, etc, and her reply was a casual: "I'll let them know." NOT too responsive to me, the customer.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
BJo
US
4.0 / 5Excellent
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel for the price! Staff was always very nice and helpful. Near the airport, shopping and lots of restaurants. I would definitely stay there again.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to rate our hotel. We are so pleased you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio!
7 night family trip Dec 10, 2014
Sherry
US
3.0 / 5Good
"San Antonio Marathon Stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Stay was great, Hotel needs to be updated, looks old and tired.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for providing us valuable feedback. We are so pleased you enjoyed your stay with us and we have passed your concerns regarding the hotels condition on to our management team. We look forward to visiting with you again soon!
4 night trip with friends Dec 5, 2014
Luis
US
4.0 / 5Excellent
"Weekend getaway."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I would really wish for the guests to be more careful with the water, soaking all around the lobby, coming from the pool. Also, teens, shirtless in the lobby, not a pretty sight. Some Warnings from Management, would make the works. Beyond that, we loved the place.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. Customer Satisfaction is our number ONE priority and It is great to hear when we are doing it right. We will use your concerns regarding the shirtless teenagers in the lobby as a training exercise for our team moving forward. We hope to see you again soon!
1 night family trip Nov 29, 2014
enrique
US
5.0 / 5Outstanding
"Comfortable hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is clean and very comfortable. It lookes like new. My family and I enjoyed very much staying here while being in San Antonio Texas for shopping. Free breakfast is great.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us how how we are doing. Customer Satisfaction is our number ONE priority. Please come back and see us again on your next shopping trip to San Antonio.
Other trip Nov 30, 2014
Jorge
US
5.0 / 5Outstanding
"Very clean room and facilities, nice staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was very clean, without noise and gentle staff... Location near main highways, 10 minutes to downtown.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. We are so pleased to hear that you had such a great stay with us. We hope to see you again soon.
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Just ok hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was nothing special. Stayed for 4 days. 2 of the nights was rudely awaken by a car alarm. Hotel staff would do nothing about it. Tried to do lahndry and the machine was out of service, really. Would i stay here again, probably not.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. We are sorry to hear that a car alarm kept you awake and that our laundry facilities were out of service during your stay. We have addressed your concerns with our management team. Thank you again for your valuable feedback.
Other trip Nov 18, 2014
Mary
US
4.0 / 5Excellent
"Close to restaurants and shopping"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Our room was clean,but the bathroom had a mildew smell in it.I purchased a can of Lysol & it helped to camouflage the odor. Front desk was very helpful and courteous with ck-in, and directions to locations. The hotel itself has easy access off and onto the Hwy 410.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for your valuable feedback. We are sorry to hear about the unplesant odor from your room and have passed your concerns on to the housekeeping and maintenance staff. We hope that if you are ever in San Antonio you will stop by and see us again.
2 night trip Oct 20, 2014
B Evans
US
5.0 / 5Outstanding
"Family trip 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
exceeded all my expectations
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the five star rating. We are so pleased that we exceeded your expectations. Customer Satisfaction is our number one priority . If you are ever in the San Antonio area please stop by and see us again .
3 night family trip Aug 16, 2014
J.R.
US
5.0 / 5Outstanding
"Great service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was awesome and very accommodating.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
We appreciate you taking the time to give us a five star rating. It is so great to hear that our staff is doing an excellent job. Customer Satisfaction is our priority . Please come and see us again soon.
1 night trip Oct 4, 2014
Janelle
US
4.0 / 5Excellent
"Great stay, definitely will return!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff very friendly. Convenient to shopping, downtown and airport. Very nice breakfast every morning and free parking! The room was comfortable and the Air Conditioning nice and cool. We appreciated the 24 hour coffee in the lobby and the afternoon cookies. All the little details added up to one great, big experience.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you so much for taking the time to let us know how we are doing. Customer Satisfaction is our number one priority. It is so nice to hear that all those little touches that we try and perfect for our customers make a big impact. Thank you again and we hope to see you on your next visit.
5 night trip with friends Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel, helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was very happy with the quality of the hotel for the money I paid, beautiful lobby, good breakfast, clean and comfortable rooms, and amazing staff. Thank you!
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the five star rating. Customer Service is our number one priority and we are please to hear you had such an excellent stay. We hope to see you again soon!
2 night trip Sep 26, 2014
Hala Askar
US
5.0 / 5Outstanding
"Close to airport for early morning flight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location if you want to be close to the airport for an early flight.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time to let us know how we are doing. We appreciate the five star rating. Please stop by and see us again soon.
1 night trip with friends Sep 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was impressed with the quality especially at a reasonable price.
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for taking the time let us know how we are doing. Customer Satisfaction is our number one priority here and we are pleased to hear you had an excellent stay. Please come and see us again on your next visit. DLuckey
Other trip Sep 23, 2014
Mollie
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent stay! Highly recomendable!!! Excellent stay no problems at all
Genuine Expedia guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for the five-star rating. We appreciate you taking the time to let us know how we are doing. We look forward to seeing you on your next trip!
Other trip Sep 23, 2014
javkie
US
1.0 / 5Poor
"beds"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
We checked in me my wife and son he had his on bed while laying on the bed he noticed a wet stain I looked at it then smelt it it was beer.i went down stairs where the GO had few choice words for me.. she came up to the room then was switching rooms and wanted my son to sleep on a couch we said no then they gave us joining rooms.where my son's air conditioning unit stop working I will not stay there again
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for providing valuable feedback regarding your stay with us. We are sorry to hear that you stay was less than satisfactory as we pride ourselves on our Guest Satisfaction. We will use this experience as a training exercise for the future and we hope you will give us the opportunity to accomodate your lodging needs.
2 night family trip Sep 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel & convenient. Staff were friendly & helpful. Staying one night was okay but if I had to have stayed more than one night, I would not have stayed due to the room not having a refrigerator or microwave. For the price I felt it should have had both.
Genuine Hotels.com guest review
Response by Hampton Inn & Suites San Antonio Airport
Thank you for your valuable feedback. We appreciate you taking the time to let us know where we excel and where we may improve on our product. I will pass your concerns regarding the refrigerators and microwaves up to the management team. Again, thank you for your suggestions and we hope to see you again soon.
1 night trip Sep 6, 2014
Michele E
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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