All hotels in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here7770 Blvd Tomas Fernandez, Ciudad Juarez, CHIH, 32440, Mexico, ‏‎855-238-1591
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4.5 / 5Excellent

Score breakdown (from 35 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.7
3.0 / 5Good
"not quite up to par"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
i normally stay at the city express right next door it was booked so i stayed at the hampton the telephone was broken the bathtub was full of hairs and the heater/cooling unit made a crazy noise all night the coffee maker in the bathroom was broken too they do have a nice snack/drink service in the early evening which was very nice 100.00 a night in juarez is very high especially with the issues i encountered
Genuine Hotels.com guest review
1 night trip Mar 2, 2015
A Traveler
US
3.0 / 5Good
"Uncomfortable stay in winter"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has a good location near the border and the Tec de Monterrey campus. It is probably fine in warm weather, but in winter it was FREEZING. The lobby and breakfast area are completely unheated, and the complimentary coffee and "hot" water for tea are never more than lukewarm. The room has heat but, unlike Hampton Inns on the other side of the border, the heat it produces is dry and stifling, like a car heater. We couldn't leave it on for more than a few minutes at a time, just to take the chill off. There was no microwave or mini fridge, which would have made it possible to heat up food and beverages to a decently hot temperature.
Genuine Expedia guest review
Other trip Jan 2, 2015
Alisa
US
5.0 / 5Outstanding
"nice hotel and nice breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed only one night but the internet was good and the place was quiet, I went straight to bed so no other advice accept that
Genuine Hotels.com guest review
1 night business trip Jul 23, 2014
jmurphy
US
5.0 / 5Outstanding
"Very good! besides some small flaws"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My stay was awesome! althought this hotel is in Mexico it is very much like the Hampton in the United States very clean, comfortable rooms, Shuttle service is a plus. although i had a great time, my husband and i stayed there for 4 nights and during our stay we got locked out of our room 3 times. The front desk clerk kept on cancelling our cards for dumb reason. For example when you checkout of a hotel we are supposed to pay all fees based on what we used well we made phone calls and notified them when we came back to the room they ordered us to pay the 40$ for the phone calls in order for them to open the door for us. Also, we got stuck on the elevator!! That was scary we called emergency and they did come for us in about 2 minutes.
Genuine Hotels.com guest review
4 night business trip Dec 13, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel, typical of Hampton. Good location and very safe.
Genuine Hotels.com guest review
1 night trip Dec 15, 2012
A Traveler
US
4.0 / 5Excellent
"very good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good, people at front desk was very nice,
Genuine Hotels.com guest review
2 night romance trip Oct 26, 2012
A Traveler
US
5.0 / 5Outstanding
"a good experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
i enjoyed staying at this hotel thank you very much see you next time bye
Genuine Expedia guest review
Other trip Aug 22, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel and staff...highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean, great food, service and the staff is very helpful. Everything was good overall. I stayed there from Monday thru Saturday while I was getting everything ready for my interview at the consulate. They offer free transportation which is very convenient if you have to go to all these different locations before your interview.
Genuine Hotels.com guest review
5 night business trip Jul 2, 2012
Sergio H
US
5.0 / 5Outstanding
"Thanks close to the border"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice & big rooms , clean & nice personnel thanks a lot
Genuine Hotels.com guest review
1 night trip Jun 2, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleasant.
Genuine Hotels.com guest review
9 night family trip May 28, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"bad expirience"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
shower was not working well nether the tv
Genuine Hotels.com guest review
3 night business trip Apr 22, 2013
rene
MX
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great experience
Genuine Hotels.com guest review
3 night trip Feb 18, 2013
A Traveler
MX
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
everything was great, except the WiFi it was very slow and and kept losing internet service.
Genuine Hotels.com guest review
4 night trip Dec 3, 2012
A Traveler
MX
4.0 / 5Excellent
"Safe, secure, and hospitable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Friendliest staff I have ever encountered at a Hilton property. Air conditioners need some work though. Food at breakfast needs a little more variety, however the quailty was great.
Genuine Expedia guest review
Other trip Oct 24, 2012
Eric
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Estancia satisfactoria."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Muy bien. Solo alguna maquina en el,pasillo, tal vez del aire acondicionado, que producía ruido en exceso.
Genuine Hotels.com guest review
1 night family trip May 22, 2015
Ignacio Guillermo
US
4.0 / 5Excellent
"Bien el hotel, mal por la atencion del staf."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
En verdad es un hotel cómodo y bonito, el inconveniente fue que no fueron capaces de llevarme un par de toallas extras hasta mi habitación la noche que llegue, tuve que bajar por ellas al día siguiente y lo mas importante, yo pague mi estancia en efectivo al llegar pero al hacer check out me cobraron de la tarjeta!! Si no fuera por el servicio de mi banco que avisa cuando se cobra algo, no me hubiera dado cuenta... además tardaron mucho en solucionar. MUY MAL!
Genuine Hotels.com guest review
1 night business trip Feb 14, 2015
Jorge Arturo
MX
4.0 / 5Excellent
"Hampton Inn Juarez"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Me gusta hospedarmeen este hotel porque esta en una zona muy segura y las habitaciones son confortables. Solo si les comento que las unidades enfriadoras son demasiado ruidosas e incomoda el ruido que generan al operar...!!
Genuine Hotels.com guest review
2 night business trip Oct 6, 2014
Miguel Alberto
MX
5.0 / 5Outstanding
"Buen hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Me parecio bien el servicio. El único detalle es lo ruidoso de las unidades de ventana y lo lento que enfrían...las habitaciones deberían de preenfriarlas antes de la llegada de los huéspedes ya que parecen hornos cuando uno llega y tarda mucho en enfriar el aparato además de lo exageradamente ruidosos que son los mismos...! El servicio de desayuno un poco descuidado (no se resurte) lo mismo que el servicio en las tardes...!!
Genuine Hotels.com guest review
2 night business trip Jul 9, 2014
Miguel Gutierrez
MX
3.0 / 5Good
"Buen Hotel Pocas Amenidades para viaje de Negocio"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel limpio y agradable personal, pero con muchas limitaciones para un viaje de negocio, las habitaciones no tienen refrigerador ni microonda, Ofrece poca disponibilidad el transporte del hotel y no esta muy cerca del consulado como lo promocionan.
Genuine Hotels.com guest review
1 night business trip Jul 2, 2014
Pedro
MX
5.0 / 5Outstanding
"Excelente servicio e instalaciones"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
El hotel se encuentra en estupendas condiciones, la atención fue muy buena, el desayuno que incluía la tarife me pareció bastante bueno.
Genuine Hotels.com guest review
1 night family trip Feb 2, 2014
Manuel Medrano
MX
4.0 / 5Excellent
"De negocios"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
El hotel me pareció cómodo para los fines que requería, muy buena ubicación y precio acorde.
Genuine Hotels.com guest review
1 night business trip Nov 10, 2013
A Traveler
MX
5.0 / 5Outstanding
"excelente servicio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nos gusto mucho a mi y mis amigas... decidimos pasar una noche para festejar nuestros cumpleaños y todo estuvo muy agradable... la alberca muy agusto, la disfrutamos mucho y la recepción muy bien, suficiente para la cena... el personal que nos atendio fue muy amable, solicitamos una cama extra porque eramos cinco y por un costo razonable nos ayudaron. El desayuno bueno. En general el ambiente del hotel muy tranquilo, lo que nos ayudo a disfrutar mas nuestra estancia. Lo recomendaria sin dudar.
Genuine Hotels.com guest review
1 night trip with friends Aug 16, 2013
A Traveler
MX
5.0 / 5Outstanding
"Excelente opción"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
El hotel es muy confortable y el precio muy bueno. Limpieza impecable, amabilidad de todos los empleados.
Genuine Hotels.com guest review
1 night trip May 17, 2013
OscarV
MX
5.0 / 5Outstanding
"Hotel ideal para todos-"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
El hotel es nuevo, muy cómodo, el personal atento y cordial, el desayuno excelente!! Además tienen shuttle gratis al aereopuerto, de lo más puntual.
Genuine Expedia guest review
Other trip Dec 31, 2012
A Traveler
MX
4.0 / 5Excellent
"buen hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
bien solo que el sofa cama no estaba en tan buenas condiciones
Genuine Hotels.com guest review
1 night trip Dec 25, 2012
A Traveler
MX
5.0 / 5Outstanding
"para servicios consulares recibes todo el apoyo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
tranquila y confortable me ayudaron en todas mis peticiones y la gente es muy amable, la recomiendo sin dudarlo
Genuine Hotels.com guest review
6 night trip Nov 11, 2012
german
MX
5.0 / 5Outstanding
"Atencion agradable y servicio grandioso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
El lugar esta muy limpio y organizado, la atencion del personal muy agradable y profesional, y su servicio de transporte hacia el consulado americano y otros lugares siempre puntual y seguro, 100% recomendable
Genuine Hotels.com guest review
9 night trip Jun 10, 2012
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
5 night family trip Apr 5, 2015
Daniela
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 23, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Aug 24, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Other trip Dec 25, 2012
Juan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Mar 18, 2013
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Aug 26, 2012
rene
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Dec 27, 2013
mely
MX

TripAdvisor reviews for Hampton Inn by Hilton Ciudad Juarez

Overall rating:Based on 122 traveler reviews

Most recent traveler reviews:

Overall Rating
"Hilton Honors is a Fraud"
06/01/15 hi_stick San Francisco, California
I've checked in with a HH mobile app and got room 500 assigned to me. Non smoking all great never thought to worry about it. Checked into the hotel tonight to find out that room was given away and I got a crappy smoking room directly across from the elevator. I'm beyond mad here, and want to take my business elsewhere. Hilton can shove that mobile app checkin where the sun don't shine while I'm giving my business to ihg and the marriott.
Overall Rating
"Better than the alternatives"
02/08/15 hi_stick San Francisco, California
some rooms smell like smoke, but overall not too horrible. Basic amenities present, only one water bottle per stay, and no slippers or bathrobes. Aircon unit is horrendous going on and off randomly. Old shag rug could be replaced. The gym is small but had the basics.
Overall Rating
"The Wi-Fi internet service is really bad."
02/01/15 Jorge F Chihuahua, Mexico
If having a good Wi-Fi internet connection is something you value, then I'd recommend looking elsewhere. The premium you're paying for staying at this hotel definitely does not include a decent Wi-Fi. Breakfast was also highly below my expectations. Other than that, I have no complaints.
Overall Rating
"Enjoyable hotel and friendly staff"
12/15/14 Ricardo L Phoenix, AZ, United States
I must say that this hotel was a nice surprise. Very clean and the staff was very friendly. Breakfast and Happy Hour were great. With my work schedule breakfast and happy hour made my work schedule workable. I didn't have to leave for dinner if I didn't want to go out. The hotel transportation was exellent for getting around.
Overall Rating
"Good place to stay in Juárez"
11/02/14 KevyAlcindor Mexico City, Mexico
It was my second time at a Hampton Inn, first one being the night before. The hotel is clean, rooms are great, beds are comfortable. The service is ok however my AC was noisy. Also I was in the ground floor so the experience was not amazing, though they offered to move me the next night. The location is great for business purposes because the financial center is located closeby and many bank offices are around too. Complimetary breakfast and lunchbox to go are great details! First time I saw a complimentary happy hour including alcoholic beverages for those who are interested!
Overall Rating
"Felt Safe, and Secure in Juarez"
10/02/14 Danielle M Bradenton, United States
Felt very protected. The hotel was modern, the pricing was great. The breakfast was included and had many options, and the happy hour food was a plus. Felt very safe, and the options for eating were really close, all within walking distance to the hotel.
Overall Rating
"as good as... well, ITS HAMPTON'S"
09/26/14 The_Darth_Fruit
I always stay in a Hampton's hotel, very clean, cozy, professional staff, the most comfortable beds, decent courtesy breakfast, the coffee is great and served all day, the only thing is the elevated price, about 30-35 dollars above any rate in Texas and Arizona, not sure if that's because the recent and awful high value-added tax in Mexico, still, love the Hampton's.
Overall Rating
"They give my room to other people"
09/11/14 Leonor D Novi, United States
I was traveling with two kids and I was lucky that they did not open the door when the kids were changing into their swimm wear. I meet them at the elevator and the girls ask the floor and room number and found out that we had same room
Overall Rating
"Cui. Juarez has an excellent hotel: Hampton Inn"
08/25/14 Karen L Long Beach, United States
This hotel was refreshing wonderful. In a city of lots of dust and heat, the lobby and rooms were very comfortable. With free wi-fi in the rooms and in the business center, with computers and printers available to guests, we would highly recommend this hotel to weary travelers.
Overall Rating
"Nice place to Stay in Juarez, Mexico. Clean, Safe and special Management Drinks on weekdays."
08/10/14 anurag_india_travel delhi
Nice place to Stay in Juarez, Mexico. Clean, Safe and special Management Drinks on weekdays... Amazing and supportive staff.. I will prefer to stay the same place when visit Juarez, Mexico.. Nice place to Stay
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews