All hotels in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults
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7770 Blvd Tomas Fernandez, Ciudad Juarez, CHIH, 32440, Mexico, ‏‎855-238-1591
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 33 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.6
4.0 / 5Excellent
"Call ahead if you make internet reservations!"
Overall it was a pleasant experience but I specifically booked a room that was non smoking and the fornt desk people tried to stick me with a smoking room. I had to be insistent to get a non smoking room of the same type. They tried to switch my room type and gave me the excuse that I hadn't specified. "Como estaba la reservación en internet". Thankfully I speak fluent Spanish and told them no way José and I got the right room. After that they were attentive and everything was fine.
Genuine Hotels.com guest review
1 night romance trip Jan 6, 2016
Scott
US
4.0 / 5Excellent
"Hamton Juarez"
very nice during staying
Genuine Hotels.com guest review
1 night business trip Dec 28, 2015
A Traveler
US
3.0 / 5Good
"Nice location poor frond desk help"
2nd time I've stayed here. Both times forgot my toothpaste and both times they didn't have any. For $100 a night. They should have the basics at least. Location is good. Night clubs are right next door and convention ctr cibeles like a mile away.
Genuine Hotels.com guest review
1 night business trip Nov 14, 2015
Pedro
US
5.0 / 5Outstanding
"Very comfy"
Bad customer service at check out time. Very comfy and large beds we really like it
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
luis
US
5.0 / 5Outstanding
"Business Excellence"
A really nice place to stay for business and the surrounding neighbor hood offers a wide Variety of dining and entertainment options. A great place central to many of the surrounding Maguniadoras.
Genuine Hotels.com guest review
3 night business trip Jul 8, 2015
Jonathan
US
4.0 / 5Excellent
Very good service , very attentive to your needs.
Genuine Expedia guest review
Other trip Jun 16, 2015
A Traveler
US
3.0 / 5Good
"not quite up to par"
i normally stay at the city express right next door it was booked so i stayed at the hampton the telephone was broken the bathtub was full of hairs and the heater/cooling unit made a crazy noise all night the coffee maker in the bathroom was broken too they do have a nice snack/drink service in the early evening which was very nice 100.00 a night in juarez is very high especially with the issues i encountered
Genuine Hotels.com guest review
1 night trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
It was great. I was there on business and the hotel was close.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
3.0 / 5Good
"Uncomfortable stay in winter"
This hotel has a good location near the border and the Tec de Monterrey campus. It is probably fine in warm weather, but in winter it was FREEZING. The lobby and breakfast area are completely unheated, and the complimentary coffee and "hot" water for tea are never more than lukewarm. The room has heat but, unlike Hampton Inns on the other side of the border, the heat it produces is dry and stifling, like a car heater. We couldn't leave it on for more than a few minutes at a time, just to take the chill off. There was no microwave or mini fridge, which would have made it possible to heat up food and beverages to a decently hot temperature.
Genuine Expedia guest review
Other trip Jan 2, 2015
Alisa
US
5.0 / 5Outstanding
"nice hotel and nice breakfast"
I stayed only one night but the internet was good and the place was quiet, I went straight to bed so no other advice accept that
Genuine Hotels.com guest review
1 night business trip Jul 23, 2014
jmurphy
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"bad expirience"
shower was not working well nether the tv
Genuine Hotels.com guest review
3 night business trip Apr 22, 2013
rene
MX
5.0 / 5Outstanding
"great"
Great experience
Genuine Hotels.com guest review
3 night trip Feb 18, 2013
A Traveler
MX

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
Excelente!!
Genuine Hotels.com guest review
1 night romance trip Feb 5, 2016
Carlos A
MX
3.0 / 5Good
la estadía en este hotel fue buena aunque sinceramente hay varias cosas que pudieran mejorar
Genuine Expedia guest review
Other trip Oct 19, 2015
A Traveler
MX
4.0 / 5Excellent
Excelente trato del personal, hacen todo para que uno se sienta confortable, el único detalle que no fue de mi total agrado, es que los climas hacen mucho ruido.
Genuine Hotels.com guest review
1 night business trip Oct 10, 2015
ENRIQUE
MX
3.0 / 5Good
Todo bien! Lo único fue que no me respetaron el precio que me habían dicho en hoteles.com me subieron $100 pesos, que por el tipo de cambio.
Genuine Hotels.com guest review
1 night family trip Oct 12, 2015
A Traveler
MX
5.0 / 5Outstanding
"Estancia satisfactoria."
Muy bien. Solo alguna maquina en el,pasillo, tal vez del aire acondicionado, que producía ruido en exceso.
Genuine Hotels.com guest review
1 night family trip May 22, 2015
Ignacio Guillermo
US
2.0 / 5Fair
"Las paredes escuchan."
Se escuchan los ruidos de los cuartos vecinos. Estaba sucia la habitación.
Genuine Expedia guest review
Other trip May 25, 2015
A Traveler
MX
4.0 / 5Excellent
"Bien el hotel, mal por la atencion del staf."
En verdad es un hotel cómodo y bonito, el inconveniente fue que no fueron capaces de llevarme un par de toallas extras hasta mi habitación la noche que llegue, tuve que bajar por ellas al día siguiente y lo mas importante, yo pague mi estancia en efectivo al llegar pero al hacer check out me cobraron de la tarjeta!! Si no fuera por el servicio de mi banco que avisa cuando se cobra algo, no me hubiera dado cuenta... además tardaron mucho en solucionar. MUY MAL!
Genuine Hotels.com guest review
1 night business trip Feb 14, 2015
Jorge Arturo
MX
4.0 / 5Excellent
"Hampton Inn Juarez"
Me gusta hospedarmeen este hotel porque esta en una zona muy segura y las habitaciones son confortables. Solo si les comento que las unidades enfriadoras son demasiado ruidosas e incomoda el ruido que generan al operar...!!
Genuine Hotels.com guest review
2 night business trip Oct 6, 2014
Miguel Alberto
MX
5.0 / 5Outstanding
"Buen hotel"
Me parecio bien el servicio. El único detalle es lo ruidoso de las unidades de ventana y lo lento que enfrían...las habitaciones deberían de preenfriarlas antes de la llegada de los huéspedes ya que parecen hornos cuando uno llega y tarda mucho en enfriar el aparato además de lo exageradamente ruidosos que son los mismos...! El servicio de desayuno un poco descuidado (no se resurte) lo mismo que el servicio en las tardes...!!
Genuine Hotels.com guest review
2 night business trip Jul 9, 2014
Miguel Gutierrez
MX
3.0 / 5Good
"Buen Hotel Pocas Amenidades para viaje de Negocio"
Hotel limpio y agradable personal, pero con muchas limitaciones para un viaje de negocio, las habitaciones no tienen refrigerador ni microonda, Ofrece poca disponibilidad el transporte del hotel y no esta muy cerca del consulado como lo promocionan.
Genuine Hotels.com guest review
1 night business trip Jul 2, 2014
Pedro
MX
5.0 / 5Outstanding
"Excelente servicio e instalaciones"
El hotel se encuentra en estupendas condiciones, la atención fue muy buena, el desayuno que incluía la tarife me pareció bastante bueno.
Genuine Hotels.com guest review
1 night family trip Feb 2, 2014
Manuel Medrano
MX
4.0 / 5Excellent
"De negocios"
El hotel me pareció cómodo para los fines que requería, muy buena ubicación y precio acorde.
Genuine Hotels.com guest review
1 night business trip Nov 10, 2013
A Traveler
MX
5.0 / 5Outstanding
"excelente servicio"
Nos gusto mucho a mi y mis amigas... decidimos pasar una noche para festejar nuestros cumpleaños y todo estuvo muy agradable... la alberca muy agusto, la disfrutamos mucho y la recepción muy bien, suficiente para la cena... el personal que nos atendio fue muy amable, solicitamos una cama extra porque eramos cinco y por un costo razonable nos ayudaron. El desayuno bueno. En general el ambiente del hotel muy tranquilo, lo que nos ayudo a disfrutar mas nuestra estancia. Lo recomendaria sin dudar.
Genuine Hotels.com guest review
1 night trip with friends Aug 16, 2013
A Traveler
MX
5.0 / 5Outstanding
"Excelente opción"
El hotel es muy confortable y el precio muy bueno. Limpieza impecable, amabilidad de todos los empleados.
Genuine Hotels.com guest review
1 night trip May 17, 2013
OscarV
MX
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night family trip Apr 5, 2015
Daniela
US
4.0 / 5Excellent
Genuine Expedia guest review
Other trip Dec 23, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night trip Aug 24, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night business trip Mar 18, 2013
A Traveler
MX
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Jul 4, 2015
CIELO
MX
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Dec 27, 2013
mely
MX

TripAdvisor reviews for Hampton Inn by Hilton Ciudad Juarez

Overall rating:Based on 153 traveler reviews

Most recent traveler reviews:

Overall Rating
"Such a Wonderful Hotel!"
11/04/15 Topacio O
My family and I stayed at this hotel for 5 days. It is a wonderful experience. I would definitely recommend this hotel. The kids loved pool and not to mention social hour was amazing. We traveled to Ciudad Juarez for my husband's appointment at the US Embassy Consulate. We felt so welcomed. The staff was very helpful and we felt very safe in the establishment. When we arrived from our appointment at the US Consulate we were so excited because my husband's visa was APPROVED and the staff was genuinely happy for us. They congratulated us. You don't understand how much that meant.
Overall Rating
"Rest & Relax the days over"
10/26/15 Richard G Homeland, United States
I spend a week at this Hotel about every other month. The staff are friendly, courteous and attentive. The rooms are clean and quiet. (Except when the high school soccer Championship is in town LOL!!!) But that is to be expected. I strongly recommend this to anyone doing business in Juarez and especially over any hotel in El Paso so you can avoid the wait at the bridges.
Overall Rating
"Horrible!!"
10/03/15 Bere_NICE24 Mazatlan, Mexico
Stayed on oct.2, for a wedding where alot of our family stayed,our room 224 had a water leak from the toliet that flooded the bathroom, n they had to move us, then wash clothes arent giving in the room,something i learned when it was too late,each individual had to go all the way down to pick them up, then the most horrible thing, security takes down you information on a sheet as we where in our room we noticed the "police" showed up n the security gave them that list..well come to realize that we got pulled over by the same police that read the list, threaten my husband to take the car away and arrest my husband unless money was giving to them..and all this goes back to the security that gives police the information to your car to threaten you to give them money..NEVER AGAIN, warning you all because we had kids and they where very scared, to tell the management was not even an idea since that place had no creditibily..
Overall Rating
"Good place for a longer business stay"
09/22/15 worldcitizenIST
I stayed two months in the hotel and was very satisfied! The location is excellent with easy access to El Paso, El Paso and Juste airport as well as many restaurants and night life places around. The staff was very friendly and helpful with any request or complaint. Wi-Fi was complementary and the laundry service very quick. Breakfast was average but the happy hour is nothing more than chips and beer. Some rooms smell of smoke, so make sure to request a non-smoking room. All in all, it was a very good stay and I really enjoyed my time in Juarez.
Overall Rating
"Great hotel in Cd. Juarez, Mexico"
09/17/15 Victor G Silver Spring, MD, United States
Very friendly staff, clean hotel, and nice complimentary breakfast! This is very close to the Cd. Juarez airport and to the US consulate in Cd Juarez. You have nice restaurants very close to this hotel and the hotel staff is very friendly and helpful. They make you feel at home.
Overall Rating
"Good Hotel"
09/14/15 Jonathan G Chihuahua, Mexico
This is a Good Hotel for your Business or Family Trip, good location near the Border and the personal treat you very good, near the Hotel you have a lot of Bars and restaurant where you can chill out and have fun and good meals.
Overall Rating
"Clean and okay"
08/13/15 Trina M Houston, Texas
I stayed in this location for business - it's nice, typical Hampton. Great lobby, very friendly staff - my only issue is the beds..... they are rock hard! I don't know if it's a cultural thing to sleep on cement blocks, but my back was not happy with me at ALL when I woke up. Which is a shame since everything was spot on to what I expect from Hilton properties. I can't say I will re-book for when I visit for business.
Overall Rating
"good location"
08/05/15 Elsa B texas, United States
Is ok if you don't want to drive around the city because next to it they have night clubs, bars and restaurants, front desk is not very friendly, and you might find things wrong with the rooms, it looks like they haven't done maintenance in a long time.
Overall Rating
"clean, good food"
07/06/15 Hitoshi K shiga, Japan
breakfast and dinner (happy hour) was good for me. dinner time is free to get bear inqlude. hotel shuttle bus also political and quikly response. they has near the super market "s-mart" it is vely usefull.
Overall Rating
"Nice"
06/22/15 memobmw Celaya, Mexico
It is good option for business travels, everything you need to feel like home is here, you can continue with normal rutine. Price is a little bit high but reasonable, breakfast are not the best, if you can, choose another option to have it
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