"would not recommend to any one."
The bathroom floor was dirty! Tiles missing from the shower, The room was over priced and would not recommend to any one. very disapointed. I left and moved to another hotel in the area! Very run down.Genuine Expedia guest review
The staff was not only very helpful and nice to us, but the rooms are in good condition for how the place looks like on the outside. The shower was a little small/outdated, but the room itself was great. There was even a little area with a couch and mini fridge. We had no problems and it's only ten minutes away from first beach.Genuine Hotels.com guest review
"An overpriced Motel with no maid service."
I reserved based on availability for jazz festival Expedia had this motel listed as a clean place under $200 per night. It was a shock to find such a run down, small room with absolutely no maid service , or soaps, towels that anyone would expect for a shocking $ 167 per night. Disgusting, deteriorating motel. I should have gone a few miles further […] , for less money. Don't ever consider this place ! Read moreGenuine Expedia guest review
the folks at check in were nice enough - the problem was people sitting at a small table directly outside of our room talking and smoking cigarettes into the wee hours of the morning - if you stay there - move the table and chairs if they are by your room!Genuine Hotels.com guest review
"Great for a one night stay"
Me and some of my friends, all college seniors, stayed here july 4th after nothing else was available. I was worried it would be a bad place but it was actually great value for the $. Rooms were very spacious and the motel is a short ride from the best younger crowd beach and bars. The owner was very friendly and even gave us a ride to the bars that […] night when all the cabs were backed up. If you aren't picky about where your staying for a night and need a cheap place to crash this is the place for you. Read moreGenuine Hotels.com guest review
"Tired old fleabag."
The bathroom fan and lights did not work. There were no screens in the front window. There was no ice machine in the whole place. I wouldn't recommend this place to anyone and Expedia shouldn't either.Genuine Expedia guest review
Lack of hot water at times. Though they advertise a continental breakfast, they did not provide one. Office not open 24/7 to address problems.Genuine Expedia guest review
""in need of repair and updating""
I would not stay here again. I would tell my friends and family to not stay here so I can not recommend it. The staff was pleasant upon arrival - we were given a key and told where room was. When i unlocked the door the first thing that hit me was the bed was unmade. So I immediately went back to desk and told staff. After apologizing for the inconveneince, […] she upgraded us to a suite, which was a nice thing to do, but doesn't make up for the condition of the hotel. The exterior was painted and grounds were groomed but the building was just old. The interior was just awful. The carpet was so gross and it had a damp feel to it. The furtniture and walls were old and stained. There was graffiti on the inside of the door that had been partially removed. The bathroom was old and tile falling apart. There was no vent fan in bathroom so we tried to open the window only to realize the window latch was broken and couldn't be locked. The sheets were clean (I hope) or so appeared but the mattress was so caved in in the middle that it woke us up all night becuase we kept rolling to middle of the bed. There were adequate towels, toiletries and extra blankets and pillows. Overall though it was dated and needed alot of upgrades and repairs. Read moreGenuine Expedia guest review
"Find other accommodation!"
Only on Memorial Day weekend could this hotel get away with selling itself on Expedia for over $200 a night. It is a $39 motel at best!! Find somewhere else to stay.Genuine Expedia guest review
"It was a dump"
The bed was not comfortable, they give you one lousy pillow each, tiny shower with old tile, hard towels. Walls were super thin, can hear everything next door.Genuine Expedia guest review
Booked this last minute, as it was the only hotel available in the area. Our stay was not terrible but I would not stay here again given a choice. We tried checking in around 2pm, but were told we needed to come back in 30 minutes so they could clean the room. We came back over an hour later and they were still working on the room...so we ended up waiting […] another 20 minutes in the parking lot before we could actually get in the room. The bed was pretty hard and the pillows were really tough to sleep on. The sheets were stained and there was no light in the shower. I don't think it was worth the money. Read moreGenuine Expedia guest review
There was no one at the front desk when we arrived, our key was in an envelope taped to the front door. The first room we were in had no heat, but they did move us to another room that had heat.Genuine Hotels.com guest review
"Great place to rest b/w sights or being out"
The Inn is actually a motel. While the room and bathroom are dated, they are both very clean. Beds were comfortable and bed/bath linens were clean and stain free. The room we had also had a sitting room with a separate door so the room was spacious for 3 adults. Staff was very helpful.Genuine Expedia guest review
"No maid service"
I travel to Middletown RI at least once a month. I drove passed the Bay WIllows on one of these trips and thought it was a cute little side of the road motle. It looked clean and I like to support family run businesses. I booked the motel through Expedia and it was by no means a cheap place to stay. Less then the Newport motels but about the average […] for a stay in Middletown. When we checked in the room had a bit of a musty smell and all of the windows were open to air it out. The door wouldn't shut unless we put the deadbolt on-it was very warped. Upon check in I had to remind the woman at the desk that we were supposed to get vouchers for breakfast. She said I always forget to give those. I will say breakfast at the Cornucopia where the vouchers were to was very nice. The next day we were out for the day and when we returned our beds were not made and the wet towels were still on the bathroom floor. We were a bit disturbed but figured maybe there had been an emergency and figured we would get towels in the morning before checkout. Office did not open till 9:40 so no time to ge towels before checking out. All the guests packing their cars were annoyed. The girl at the desk said that there is only maid service every other day. We should have been told that upon check in so we could have asked for more towels. I don't mind making my own bed if I were told ahead, but to be given 2 towels for 2 nights is ridiculous. I won't stay here on my next trip to Middletown. Read moreGenuine Expedia guest review
"nothing to write home about"
Breakfast was off site......didn't even bother going. Shower didn't work good. Looked quaint but just turned out to be old.Genuine Hotels.com guest review
"Close to New Port Boat Show"
The accommodations were very nice and clean. Quiet surroundings, 5 minutes from the New Port waterfront.Genuine Hotels.com guest review
The bathroom had little bit of running water and no intercontinental breakfast as they advertize, instead they gave us coupon to some weird place down the street, but there'sa dunkin donut very close...Genuine Expedia guest review
I mean, what everyone else has been reviewing was right: you get what you pay for, but this was NOT NEARLY as bad as I thought it would be. In fact it was nothing but pleasant. My college friends and I decided to do Newport for Labor Day Weekend, and this being the only thing available, we got a room here. With a website that uses "color tv and free […] bikes" as a selling point, we were honestly thinking we were getting ourselves into trouble here. But the place was great!! The staff was friendly, check-in and -out were simple, and the rooms were super clean and HUGE! I'm not sure if all are like this, but we had a front deck, a living room with a pull-out couch, and two full beds. I'm used to staying in hostels abroad and dirt cheap hotels, being on a college girl's budget, so maybe that's why I have such great things to say about this place. Definitely fine for a weekend, definitely no Ritz Carlton. Hope this helps :) Read moreGenuine Expedia guest review
"not what advertised"
everyone upon check was very nice. we wanted a room with king size bed so we got the suite w/balcony!! what balcony?? it's a porch. room darken shades! had to leave it open to run the airconditioner. no wifi. said it only worked in the office.. no microwave. now remember we got the suite!!! lol. there was not a place to even hand your clothes up so […] we basically loved out of our suitcase. and ahhh no breakfast in the morning wasnot even mentioned or offered. i feel it was very overpriced for what we got... Read moreGenuine Hotels.com guest review
I've stayed at this motel before. It is a very small old facility. It appears this time that more renovations have been completed (new carpeting & paint). It is very convenient to Newport and the price speaks for itself. If you are looking for more than basic necessities - look somewhere elseGenuine Hotels.com guest review
Hotel is clean and quiet although it is situated close to a major road in Middletown, RI. With some refurbishing (doors, bathroom fixtures & shower) hotel could be a really good place to stay. Staff was very nice. Breakfast was around the corner at a local cafe that has an agreement with them. There is no wi-fi which is hard to believe nowadays. For […] the price, it served its purpose. Read moreGenuine Hotels.com guest review
Price is cheap so the room was cheap. Bathroom was dirty.Genuine Hotels.com guest review
"Section 8 Housing"
This building reflects a 1950 architectural design and atmosphere. Let me stress, this hotel is not the trendy "retro", but more like the twilight zone. It looked like a portion of the hotel had full time residence, with clothing drying on chairs in front of their rooms. Our room included an older TV with no remote control. A feeling that bacteria and […] microscopic organisms were scattered about everywhere in our room. To put it simply, we felt like we were staying in a petrie dish. Read moreGenuine Hotels.com guest review
Overrated Not- 21st century motel. what more can I say!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Cute little old hotel"
If you don't mind an old house smell, you can stay in this hotel. I didn't find it comfortable since there were no chairs and table to sit, and there was a tiny 30 x 30 shower, the beds were pretty old too.Genuine Hotels.com guest review
the room details stated a baloncy was more like a front porchGenuine Hotels.com guest review
Nice reception by checking clerk. Helpful with directions. Room clock was broken. No remote in room. Various broken iTMS. Bureau handle missing bathroom window supported by broken metal piece. Not noisy. Ac was old but worked avoid this motelGenuine Expedia guest review
Quiet, accommodated my late check inGenuine Hotels.com guest review
"great price for Newport!"
The room was very adorable and comfortable and the perfect price for us! It was also in a great location, only a few miles from Newport!Genuine Hotels.com guest review
"Our Willows Stay"
This is our second visit. We were a bit disappointed by the room we had in May. No AC, tiny bathroom, room a bit cramped. This room was a very pleasant surprise. Quite comfortable, with a nice roomy bathroom with big shower. Quiet. The little place for breakfast (right around the corner) is very friendly and nice.Genuine Expedia guest review
"This Ain't the Ritz - But it's okay"
This is an old property but the room was clean, the sheets and towels were fine and there was a small microwave and refrigerator. The TV was old but we weren't in Newport to watch TV. The shower had great pressure and plenty of hot water. No pool, no free breakfast or coffee bar but for the price it was a very satisfactory place to spend a night or […] two. Read moreGenuine Hotels.com guest review
The staff is very friendly. The hotel is fine, nothing fancy. All the other hotels required a two night minimum and we only needed one night.Genuine Expedia guest review
"a disappointing experience, not what i hoped for"
When my fiancee and I were first given a room, we found it to have two twin beds, both of which were not made up. This was contrary to the clean king size bed I had requested. A quick trip to the front desk gave us a new room, with a clean king sized bed. I walked into the bathroom, and almost slipped. There was water on the floor. I didn't see an […] obvious source, but there was always water on the floor. the deadbolt lock on the door didn't work. only one of the lights worked, and the room had a heavy odor of cigarette smoke. And there was only one set of towels. We were able to get some odor removing spray from the front desk, and they did fix the light and provide us with a second set of towels. The curtains were cheap and didn't close easily, and the heating/AC unit was from the 80s. probably still functional, but really old. The bathroom sink didn't even have a stopper in it The only saving grace for this hotel was the staff. The maid service were nice, the front desk people were personable and helpful. Any issues we brought to their attention they worked to resolve when they could. I could not have asked for more. There was also a fridge and microwave, which was an added plus. Yes, this was a hotel on the cheaper side of the spectrum, but for the price we paid for two nights, I expected better, Read moreGenuine Expedia guest review
"disappointed and nervous"
The hotel was not what I expected based on the description and photographs available to me. While the staff was friendly and the room was clean, the overall atmosphere left something to be desired. The hotel looked like the small motel depicted in every scary movie ever made. Our door to the room did not stay closed without locking the deadbolt and […] there were no blinds on the bathroom window, not to mention the scratch marks on the molding around the bathroom door. The shower was very small and the water never really got hot, more like warmish. The hotel gave off an overall very sketchy, creepy vibe and people we went out with were actually nervous about leaving us there alone. We had two rooms,but actually only slept in one as we were nervous about being alone in the rooms. Read moreGenuine Expedia guest review
We stayed to go to a concert in Newport. It was only 5 minutes away. Friendly helpful staff - clean room all good.Genuine Hotels.com guest review
Chambre manque de rafraîchissement et senteur de vieux lit confortable.. Proprio super gentil en arrivant il nous a donner un petit sac avec eau, bonbon, pomme, barre tendre. Pour le petit déjeuner une carte cadeau de $5 au Dunkin donuts a 2 minute de marche. J'aurai aimé donner un meilleur commentaire vu l’accueil chaleureux du proprioGenuine Hotels.com guest review
"Confort de la chambre"
Comme nous sommes une famille de 6, nous avions réservé une suite: 2 lits doubles et un canapé-lit. Malheureusement, le matelas du divan-lit était fini: ressorts défoncés nous entrant dans le corps.Genuine Hotels.com guest review
"What a pleasant little surprise"
10/12/14 Stephanie Y Boston, Massachusetts, United States
I booked a last minute overnight at the Inn, in order to attend a Newport Polo match. It was reasonably priced, yet it looked a bit old from the pictures. When we arrived, I seriously had detective tv show flashes. It looked like a motel straight out of crime scene, meaning small L-shaped motel, with the front entrances facing the parking lot. Yet when we checked in, the sweet woman at the desk handed me a brown paper bag with a cute note on it, along with two Dunking Donuts gift cards (one around the corner). Inside the little bag was bottled water, fruit, and some small munchies. For a small inn, it was such a cute gesture. Well I was pleasantly surprised by the room. From the outside I was expecting something more outdated. Yet inside, everything looked up to date and up-kept. The flooring, bathroom tiles, furniture, TV, all looked up to date and adorable. Thumbs up!
"A good value in a pricey area with few modest options"
We just wrapped up a NE road trip of 2 weeks to see the vaunted fall colors ("leaf peepers"). This inn fell into the category that we pursued of "best value, clean, and a good comfortable bed, and near the center of our location interest." That usually amounts to older 50's motels that have been updated and have a motivated and active management component. This place while appearing tired outside, had new king beds with good linen and good housekeeping efforts. We don't put a lot of value on spending a lot of time inside our lodging..we just want a good nights rest in a clean atmosphere. The wifi was good, tv a flat screen but small but adequate. the bathroom classic 50's tile and good sized shower...refrig ok...would have liked an in-room coffee maker....a very accomodating effort by the personnel. We had 2 rooms for 4 nights (being joined by 2 rotating sets of relatives.) They were all very happy with the bang for the buck!
"Great room for the money!"
10/01/14 tmflyaway Boston, Massachusetts
I was going to Newport to see a friends band. The hotels are expensive, I found this on Hotels.com. I was pleasantly surprised. The room was clean & comfortable. The reception was so friendly. It was approx 3 miles to downtown, so we took a taxi for $9.
"Entertaining for all the wrong reasons"
08/04/14 SanDiego Medford, New Jersey
We chose this place for a girls weekend getaway to Newport because of price, and availability. We happened to plan the weekend before knowing that it was coinciding with the Jazz Festival, which explains why everything else was booked up, and this place had only 2 rooms left at the time we booked it. It was the cheapest we could find, but still pretty pricy (although not by Newport standards). The location is great, it's a 5 minute drive to put you right in the middle of Newport. Easy to find, ample parking, clean and safe parking lot and surrounding area. We had Room 19, which had it's own cute little front porch area. The dead-bolt lock on the door didn't work - the main lock on the doorknob did work, but I tend to prefer the added security of a deadbolt when staying in hotels. The room itself was clean, but definitely had a 1970's vibe from the walls, carpet, curtains, dark wood furniture, fixtures and the bathroom (black and pink tile!) They also tried really hard for the nautical theme to go along with the beach theme...didn't always pull it off. Speaking of pulling it off, my friend closed off the door that separates the "foyer" of the room from the sleeping area and the doorknob literally came off in her hand when she pulled it to try to get it open again. The staff were nice and friendly. We checked in around midnight and the gentleman waited to give us the key instead of just leaving it for us like he had said he would. Although, this could have been because we originally we bringing 2 dogs with us, and changed our mind last minute so he may have wanted to make sure he didn't have to charge us for dogs. He gave us a little "goody" bag with an apple, bottle of water, cookies, Starburst, and 2 Dunkin Donut gift cards for $5.00 which was unexpected and a nice surprise! They had an area set up in the lobby with coffee and tea. The shower worked well, water was hot and a good pressure. The towels were larger than most cheap hotel towels, and there were extras in the closet, along with extra pillows... there was a lovechair in the "foyer" that could pull out to sleep one more person, so the extras were probably for if there were a 3rd person, but only having 2 people, we enjoyed the extras being there. No hair dryer in the room, but the front desk ran one over to us when we asked for one. The phone in the room is the old school Conair phones, and they don't work...also a bit entertaining. The rooms are very dated, yes...but they're clean and comfortable. And what are you in Newport for?? Probably not to stay in your hotel room all day... It served it's purpose as a place to sleep each night, and to take a shower. My friend and I are not very high-maintenance and we saw it as an adventure, and really enjoyed ourselves. More "prissy" people may have problems with this place. For future visits, I would probably look around at my other options, but if it came down to having to stay here again, I totally would.
"Great staff & service, bood room"
07/31/14 broset Nijmegen, The Netherlands
This motel seems to have changed hands recently and the new owners are renovating the motel bit by bit. At arrival we were greeted by a very friendly lady, we were given a bag with some gifts (water, sweets, candybar) which was not expected for such a cheap motel. Also, as they were renovating the breakfast room that we couldn't use, we got some gift cards for Dunkin' Donuts just across the road. Not a perfect breakfast, but a nice gesture for us guests. Also, at reception you can get complimentary fruit, all times of the day. Very thoughtful. The room was as clean as it gets: nothing is new, so not perfectly shining, and you do still smell some old smoking odors in the carpet, but the cleaner did a great job making it as clean as possible. All the usual is found in the room (we had a suite, so double rooms): extra couch, desk, chair, TV, good spacious bed, and perfectly working WiFi. At night there is some noise from the road, but nothing to keep us from sleeping. All in all, this is a basic but very nice motel, that is cheap but perfect for a few nights while visiting Newport.
"Beachy and Genuine"
07/30/14 KathyCaro Hudsonville, Michigan
We try to stay with locally owned housing. This Inn is the old 50's, 60's style building but updated to beachy. Room #15 had a very comfortable king bed, night stands, desk and dresser with marble tops, a small flat screen t.v. and 2 red leather arm chairs I wish I could take home with me. We arrived around noon and they were very accommodating and had no problem letting us have the room early. They also gave us a goody bag with water bottles, fresh fruit, some candy and several other munchie packets. My husband asked about the estates we wanted to see and they gave him several booklets and needed information. We have read some of the poor reviews but we would go back there again. During the off season, they allow needy people to stay in the rooms for a small amount of money so they have a shelter. oops, I almost forgot to tell you about the beautiful flowers in barrels outside of the doors. And the bathroom has the original pink tiled shower from when this Inn was first open. Give them a try!
"Better than expected"
Bay Willows Inn is not a $300+/ night hotel chain and will not live up to those expectations, nor should it. It is an independent motel 15 minutes away from everything in Newport at a fraction of the cost. We were wary based on other reviews, but we were pleasantly surprised. It's a clean, comfortable, affordable, pet-friendly place to lay your head while exploring Rhode Island. We will be back!
"Great hotel! Other reviews are wrong."
06/23/14 GreenIsGenius Baltimore, Maryland
This hotel is the perfect spot for everyone. It is clean, the staff are extremely friendly, welcoming, and accommodating. The price is just right, too, compared to other hotels in the area. For our stay, the breakfast nook was being renovated and the staff gave us all Dunkin Donuts gift cards each day of our 4 day stay. The building is a little old, but they are doing a nice job of making it aesthetically pleasing by putting beautiful flowers all around. Only a five minute drive from downtown Newport and the Navy base, this is the place you want to stay for friendly service at a good price.
"newport jazz weekend"
10/24/13 Lenore L Bayside, New York
dirty, no maid service, overpriced Stayed here because there were few available rooms on this weekend Perhaps , we should have traveled further for a room- this place was filthy with garbage outside and no clean towels next day and all for a deal of $160 per night ! robbery !
"$178/Night...Are you kidding me???"
09/17/13 Ctwix Methuen, Massachusetts
Where do I begin? Because we only needed a room for one night (Saturday), this was the only place we could find since everywhere else required a 2-night minimum. We pulled into this establishment around 3:30 in the afternoon and it reminded me distantly of Bate's Motel. Maybe it was the run down look, maybe it was the 'residents' hanging outside their rooms in nightware with butts hanging out of their mouths, maybe it was the shower with no tub and a tiled bathroom that was straight out of the 40's with a floor that I wouldn't walk on barefoot. Nevermind that it took 3 flushes of the toilet to get it right. The room itself appeared to be clean and the kingsized bed was comfortable enough - even had an indoor 'patio' with busted up fake wicker chairs, stained carpeting and a gross sofa that I wouldn't attempt to sit on. Thank goodness the TV and WiFi worked. However, we could not stay any longer than was necessary. We were outta there by 8:30 the next morning and will NEVER be back. This experience was a very painfull one to our wallet since, by comparison, we once stayed in the presidential suite at a hotel in the Boston seaport area for less than this hole in the wall cost! Total rip off.
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