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The Ritz-Carlton, Kapalua - Maui Island

20.999834, -156.655147
5 stars
1 Ritz Carlton Dr, Lahaina, HI, 96761 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $409 $349
available on 05/23/13
Price Match Guarantee
4.6 330 5

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    The Ritz-Carlton, Kapalua
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    Landmarks near The Ritz-Carlton, Kapalua

    • Kapalua Hotels - Maui Island 470 yards
    • D.T. Fleming Beach Park Hotels - Kahului 660 yards
    • Kapalua Beach Hotels - Kahului 680 yards
    • Kapalua Golf Resort Bay Course Hotels - Lahaina 950 yards
    • Napili Bay Hotels - Lahaina 1400 yards
    • All landmarks in Lahaina

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    • The Gardens at West Maui
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    • Napili Kai Beach Resort
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    Overview of The Ritz-Carlton, Kapalua - Lahaina

    Luxury 5-Diamond Maui Beachfront Resort
    The Ritz-Carlton, Kapalua is a beachfront resort in the heart of Kapalua and a short drive to Lahaina and Ka’anapali. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape. Steps away from D.T. Fleming Beach and captivating surroundings, this luxury resort allow you to explore unique destinations. From island-inspired guestrooms to championship golf, the lavish spa and tropical dining, this resort is unforgettable.

    World-class Amenities
    Resort amenities include a 10,000 sq.ft., 3-tiered pool linked by waterfalls including a separate children’s pool, ocean-view dining and 24-hour fitness center, Waihua spa with Hawaiian inspired treatments, onsite recreational activities through Jean-Michel Cousteau’s Ambassadors of the Environment program, two, world class golf courses, four tennis courts, one basketball court, resort-wide shuttle, wedding, meeting and event services and more.

    Hawaiian-Inspired Decor
    Escape to award-winning luxury in the spirit of aloha. Hawaiian inspired guest rooms and suites featuring dark floors, marble bathrooms and island-inspired décor provide luxurious accommodations, while the resort’s Club Level offers exclusive amenities for a truly remarkable experience. The resort’s spacious guestrooms and suites feature furnished lanais with ocean, partial-ocean, or garden views. Amenities include flat-panel LCD TVs, complimentary wireless Internet access, and more.

    Image of The Ritz-Carlton, Kapalua, Maui Island
    4.6 out of 5 Outstanding (330 reviews)
    (Neighborhood average 4.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We enjoyed the hotel beautiful . Whalers village is about 15 minutes away then Lahina is next to do shopping and restaurants at either one. Would come... back again. by Ralph  from Austin texas on 05/05/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $349
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Club Room

    Residential Ocean View Suite

    Deluxe room

    Deluxe Ocean

    Club Ocean View

    Oceanfront Suite

    Ocean View Suite

    Deluxe Ocean

    Terrace Room

    Two Bedroom Garden View Suite

    Two Bedroom Ocean View Suite

    Residential Garden View Suite

    Two Bedroom Oceanfront Suite

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    • Noise-free rooms not guaranteed
    • Minimum check-in age is: 18
    • Check-in time starts at: 4 PM
    • Check-out time is: noon
    • Resort fee charged at hotel/condo
    • Pets not allowed
    • Only service dogs are allowed
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Amenities

    • General
    • Garden
    • Number of buildings/towers - 1
    • Piano
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Swimming pool - children's
    • Swimming pool - outdoor
    • Television in lobby
    • Umbrellas
    • See more facilities
      • 24-hour fitness facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Ballroom(s)
      • Beach/pool umbrellas
      • Beach bar
      • Beach cabanas (surcharge)
      • Beach shuttle (complimentary)
      • Beach sun loungers
      • Beach towels
      • Beach umbrellas
      • Coffee shop or café
      • Designated smoking areas
      • Designated smoking areas (fines apply)
      • Elevator/lift
      • Free Wi-Fi
      • Gift shops or newsstand
      • Internet point
      • Long-term parking (surcharge)
      • Luggage storage
      • Meeting facilities size (feet) - 15288
      • Meeting facilities size (meters) - 1376
      • Number of floors - 9
      • Number of meeting/conference rooms - 18
      • Number of outdoor pools - 3
      • Number of spa tubs - 2
      • Outdoor parking (surcharge)
      • Outdoor tennis court
      • Patio
      • Pool cabanas (surcharge)
      • Poolside bar
      • Pool sun loungers
      • RV, bus, truck parking
      • RV, bus, truck parking (surcharge)
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Tennis on site
      • Terrace
      • Total number of rooms - 463
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Year Built 1992
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cordless phone
    • Desk
    • Double sink
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Rollaway/extra beds available
    • Speakerphone
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Bathrobes
      • Bathroom phone
      • Beach view
      • Cable TV service
      • CD player
      • Coffee/tea maker
      • Complimentary bottled water
      • Complimentary newspaper
      • Complimentary toiletries
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Designer toiletries
      • Direct-dial phone
      • Down comforter
      • DVD player
      • Egyptian-cotton sheets
      • ESPN
      • Extra towels/bedding in room
      • Free local calls
      • Free movie channels
      • Free Wi-Fi
      • Garden view
      • Golf course view
      • Hair dryer
      • HBO
      • Hypo-allergenic bedding available
      • In-room safe (laptop compatible)
      • iPod docking station
      • Iron/ironing board
      • Lanai
      • LCD TV
      • Makeup/shaving mirror
      • Multi-line phone
      • Partial ocean view
      • Pay movies
      • Pillow menu
      • Pool view
      • Premium bedding
      • Premium TV channels
      • Private bathroom
      • Rainfall showerhead
      • Refrigerator
      • Separate bathtub and shower
      • Sewing kit
      • Slippers
      • Turndown service
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Window opens
    • Services
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Shoe shine
    • Spa services on site
    • Spa tub
    • Steam room
    • Tour assistance
    • Wedding services
    • View more services
      • Airport transportation (complimentary)
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Concierge services
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Full-service health spa
      • Hair salon
      • Laundry facilities
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Porter/bellhop
      • Valet parking
    • Business & Event
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Technology support staff
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - First Party Certified
    This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Hawaii Green Business Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.

    • The Ritz-Carlton, Kapalua is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.

    Dining

    Several onsite restaurants and bars - from poolside cafes to sustainable dining, specialty Sushi bars to Lounge bars serving light fare, this resort has a wide range of onsite dining options to make the most of your stay. With architectural designs reflecting a unique sense of place and absolutely breath-taking oceanfront views, The Ritz-Carlton, Kapalua restaurants feature a wide variety of Hawaiian imagery and local ingredients. From fresh sashimi and tasty Japanese appetizers at Kai Sushi to spacious outdoor seating at the Beach House, the resort’s oceanfront restaurants offer tantalizing dishes. The Terrace Chef-Crafted features a delicate balance of sophistication and rustic charm. Every guest is immediately enveloped with the spirit of Aloha and feels like a returning friend. Distinctive menus created by Executive Chef John Zaner are inspired by the freshest seasonal, organic and sustainable ingredients from Hawaii’s local farms and Pacific coastlines which are showcased as brilliantly flavorful, chef-crafted delicacies. These culinary masterpieces are served alongside a world-class selection of fine wines and classic cocktails redefined with innovative mixology and local influence. The world-class cuisine and robust wine selection of The Terrace Chef Crafted is complemented by dramatic views of the Pacific Ocean, the Pailolo Channel and the lush flora of the resort. Kai Sushi - Offering the island's freshest sushi and Japanese cuisine, Kai Sushi features 20 varieties of sushi and sashimi. Guests are also able to interact with chefs such as Chef Tadashi Yoshino, about their vast knowledge of sushi, seafood and sake. Its design is inspired by the story of the native Hawaiians' arrival across the sea with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The Terrace - The Terrace features a plantation-inspired design with green and gold and textured fabrics to reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Guests will enjoy daily breakfast with views of the pool and ocean. The Beach House - Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare.Alaloa Lounge - Named Best Lobby Lounge on the island by the readers of Maui No Ka Oi Magazine, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge also offers a casual lunch menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui landscape, enjoy an informal lunch or, from December to April, enjoy whale-watching.
    The Pool Bar & Café - Offers American cuisine, tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Pool servers offer complimentary Maui pineapple twice daily. Open for lunch. Children's menu available.

    Alaloa Lounge - Constructed of black lava stone and lighted amber glass, it was named Best Lobby Lounge by Maui No Ka Oi Magazine. A verandah offers sunset viewing year-round, and whale-watching from December to April. Specialty cocktails, beers, premium spirits, appetizers and desserts. Open for dinner.

    Recreation

    Snorkeling, scuba diving, surfing, paddle boarding, kayaking and variety of other water sports are available at any of the local beaches in the area:D.T. Fleming Beach - is a long white sand beach fronting The Ritz-Carlton, Kapalua that is perfect for running and sunning. Winter swells make this a popular location for boogie boarding and surfing. Honolua Bay and Mokule`ia Bay - located just north of Kapalua Resort. Since 1978, the area has been protected by the State of Hawaii as Marine Conservation Districts. Beneath the waves, submerged gardens of coral house an abundance of marine life. Honolua Bay is an excellent location for summer snorkeling, but due to the large swells that attract top surfers from around the world, this should not be attempted during winter months. Kapalua Bay - With gentle breaking waves above and vibrant marine life below, Kapalua Bay offers a sheltered sanctuary for exploring the wonders of the ocean. Oneloa Bay –a favorite for locals seeking its secluded setting and fast-breaking winter surf. For those not desiring to get wet, the Kapalua Coastal Trail runs along the beach’s sand dunes. Recreation opportunities abound at the Jean-Michel Cousteau’s Ambassadors of the Environment. This program offers a range of environmental activities for guests of all ages with trained naturalists, including:• Cities Under The Sea• Adventures in Nature• Underwater Photography• Star Voyager• Marine Debris to Artistry• Turtle Tracks. Adults can enjoy guided hikes to the Kapalua Arboretum, whale-watching excursions and underwater photography snorkeling sessions. The Ambassadors program creates opportunities for each participant to learn about Hawaii’s unique ecosystems while demonstrating their connection to the larger global systems. This program also seeks to inspire guests to live a more sustainable life and to gain a greater understanding of the relationships between land to sea, humans to nature, people to people and present to future. According to Jean-Michel Cousteau, “We expect everyone, by learning more about our natural world and their places within it, to return to their communities as environmental stewards or ambassadors of the environment.” For the golf enthusiast, walk in the footsteps of legends at the annual home of the PGA TOUR's season-opening Hyundai Tournament of Champions when you visit our Maui golf resort in Hawaii. Set amid a 23,000-acre historic pineapple plantation, Kapalua’s Plantation Course and Bay Course offer two 18-hole golf experiences, each with distinct character, challenges and incredible views.


    • Basketball on site
    • Boat cruises nearby
    • Boat tours nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Kayaking on site
    • Kite-surfing nearby
    • Parasailing nearby
    • Pilates classes on site
    • Playground on site
    • Rowing or canoeing on site
    • Running track/path nearby
    • Scuba diving nearby
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Swimming on site
    • Tennis lessons available nearby
    • Tennis on site
    • Whale-watching on site
    • Yoga classes/instruction on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • A 14 percent city/local tax will be charged
    • Resort fee: USD 25 per accommodation, per night

    Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
    • Pool access
    • Beach access
    • Fitness center access
    • Sporting facilities or equipment
    • Airport shuttle
    • Shuttle service
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • In-room bottled water
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 35 for adults and USD 18 for children (approximately)
    • Self parking fee: USD 10 per day (in/out privileges)
    • Valet parking fee: USD 18 per day (in/out privileges)
    • Late check-out fee: USD 150

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

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    The Ritz-Carlton, Kapalua Kapalua

    A short guide to Kapalua

    Brimming with hotels, villas, and shops, Kapalua is on the northern end of west Maui’s resort strip. The resort area is also known for its golf courses, which have hosted golf legends such as Tiger Woods and Vijay Singh. A few golf course holes afford views of neighboring Molokai and Lanai islands. Humuhumunukunukuapuaa, Hawaii’s state fish, swim in the waters of Kapalua Beach.

    see all hotels in Maui Island

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Kapalua - 600 yards
    • D.T. Fleming Beach Park - 700 yards
    • Kapalua Beach - 700 yards

    0.50 - 1.0 mi

    • Kapalua Golf Resort - 900 yards
    • Napili Bay - 1400 yards

    1.0 - 3.0 mi

    • Kapalua Golf Club Plantation Course - 1.1 miles
    • Honolua Bay - 1.4 miles
    • Honolua - 1.5 miles
    • Kahana (Maui) - 2.5 miles
    • Kapalua West Maui Airport (JHM) - 2.9 miles

    3.0+ mi

    • Honokowai - 3.7 miles
    • Kahului Airport (OGG) - 16 miles
    • Lanai City Airport (LNY) - 24 miles
    • Kalaupapa Airport (LUP) - 25 miles
    • Hoolehua Molokai Airport (MKK) - 30 miles
    • Hana Airport (HNM) - 44 miles
    All hotels in Maui Island, Hawaii, United States
    Reviews
    • All (330)
    • Business (1)
    • Romance (13)
    • Family (13)
    • Friends (1)
    • Other (302)
    4.6 / 5
    Outstanding

    Score breakdown (from 330 reviews)

    • 5.0
      (239)
    • 4.0
      (56)
    • 3.0
      (20)
    • 2.0
      (10)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      4.8
    • Service
      4.6
    • Comfort
      4.7
    • Condition
      4.6

    Reviews: Overall

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    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great place a little away from everything"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We enjoyed the hotel beautiful . Whalers village is about 15 minutes away then Lahina is next to do shopping and restaurants at either one. Would come back again.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Ralph
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Romance trip
    Mar 15, 2013
    Lynne
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    Mark
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Very nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved walking out onto the balcony in the mornings to see a rainbow over the ocean!!
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Amanda
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great romantic place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I love this hotel i will stay there again.The staff was really friendly and this hotel was owsome and close to every thing.
    Genuine Expedia guest review
    Other trip
    Feb 14, 2013
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Nice stay at the ritz"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Very nice hotel. Food was terribly expensive so we ate elsewhere. Piña colada with a float was $20! Pool was very nice -no closing time at night! Beach access was much better than surrounding hotel's since the waves were bigger and the feel was more secluded and private. Staff was very nice overall. Bartenders lacked a little in the personality department […] and were a little standoff-ish. The bed in the room was much to hard and canoed on both sides. Time to be replaced. The smoke detecter in the room blinked all night. -a little annoying. Read more
    Genuine Expedia guest review
    Other trip
    Feb 12, 2013
    Mike
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Feb 11, 2013
    Frank
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Excellent hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We stayed at the Ritz Carlton in Kapalua for 3 nights, and we had such a wonderful time. The staff at the hotel were very helpful. We got upgraded to a room with an ocean view, we had an awesome view, and a huge lanai. We entded up getting a bottle of wine and dinner from the general store near by and had dinner with a view. We had 3 meals at the hotel, […] light lunch at the lounge, breakfast buffet at the Terrace Cafe and dinner at Banyan Tree. Attentive service, good quality food, who can ask for more? Spent a couple of hours by the pool, I ordered some nachos from the pool side staff. There is a $25 /day resort fee, but that included a resort shuttle, which could take you around the Kapalua area. We ended up using the resort a lot, to go to a pancake place nearby, Plantation House and to a couple of beaches. It was very helpful. We would definitely stay here again. Read more
    Genuine Expedia guest review
    Other trip
    Feb 6, 2013
    IP
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "romatic get away"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was an amazing place will return. Loved everyting about it
    Genuine Expedia guest review
    Other trip
    Jan 23, 2013
    care
    US

    The Ritz-Carlton, Kapalua - Maui Island
    3.0 / 5
    Good
    "not what you think"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    too far and expensive to get around without a car. cab rides are over priced along with everything else here. the shuttle bus does not take you far enough to be worth the 25 dollars they charge regardless of use. def not a place for younger people, looked more and felt like a retirment home. not going back.
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "treated like royalty"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very relaxing and was taken care of by the staff. When I do return to Maui, it will no doubt be at da Ritz......beautiful views throughout.
    Genuine Expedia guest review
    Other trip
    Jan 19, 2013
    Hexx
    US

    The Ritz-Carlton, Kapalua - Maui Island
    3.0 / 5
    Good
    "Not the best service"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    The service is very bad during breakfast at "The Terrace", specially if you have breakfast included in your package as the waiters get 17% gratuity as per hotel policy which gives them no incentive to serve you well.
    Genuine Expedia guest review
    Other trip
    Jan 16, 2013
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "I love Kapalua"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I came here for a couple days for our Babymoon. The rooms were beautiful and comfortable. We had breakfast on the lanai situated on the golf course. It appeared from the outside that no room had a bad view. We didn't spend anytime at the pool, but spent time on the beach just down the hill from the resort. It was very convenient that […] they had a towel desk and loungers down there. I would definitely recommend this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Jan 16, 2013
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    3.0 / 5
    Good
    "the hotel is not deserved five star"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    the hotel is not new and the room is small. The hotel is ok, but in consideration of the overpriced charge I would not recommend this hotel. I stayed another two days in another four stat hotel called Honua kai resort. It's much cheaper and much better.
    Genuine Expedia guest review
    Other trip
    Jan 11, 2013
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Clean Hotel, Great Service"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This is our second time staying at this hotel and it we haven't been disappointed yet. My wife and I don't mind driving a bit, but If you want to explore more of the island, you may want to be more centrally located. Our requirements in a hotel are pretty basic. Those who utilize a hotel's more luxurious services may differ in opinions. Our Pros and […] Cons below. Pros -Walking paths to D.T Fleming Beach and Dragon's Teeth rock formation -Hotel Shuttle that will take you to/from area restaurants/beaches -Clean Rooms -Nice sitting area off the sand at DT Flemings (for those who hate sand or unable to access the beach) -Nice Gym. I'm always surprised to see hotel gyms with free weights -3 pools plus 1 pool for small children. 1 of the 3 pools is designated for adults only -2 Hot tubs -Room Safes -Beautiful grounds Cons -Very windy area. Sometimes it feel like you are being sand blasted on D.T Fleming's beach because of the wind. Great scapegoat for a terrible golf shot though :-) -Rains off and on a lot. Usually clears quickly though -Approx 1 hour from OGG Airport. LEAVE WITH AMPLE TIME TO GET TO THE AIRPORT. Traffic starts to get congested as you get closer. We left 3 hours before our boarding time. 1hr to get there, 1 hr for rental car return and security, 1 hr to spare -Limited selection of restaurants in walking distance. There's always the hotel shuttle though -Be aware of the $25 per day resort fee Read more
    Genuine Expedia guest review
    Other trip
    Dec 31, 2012
    C.
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great family Christmas experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Our overall family experience was great. The property allows you to spend a lot of time on-site relaxing. The hotel staff was very friendly and we found our room to be spacious enough for the two of us and our two crazy kids. The parts of the hotel that needed to be remodeled (the hallways, etc.) don't really affect the overall experience. Although […] many of the restaurants and tourist spots were a 15 minute drive away, we'd prefer the Ritz over almost any other Maui resort. Highly recommend for families. Read more
    Genuine Expedia guest review
    Other trip
    Dec 26, 2012
    Dann
    US

    The Ritz-Carlton, Kapalua - Maui Island
    2.0 / 5
    Fair
    "Disappointment"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      1.0
    An ungainly mass of architure that looks massive but has paper thin walls so you can hear everything your neighbors say and do. The place is very run down. Really dirty hallway carpets. Tasteless interiors. Should not be considered a 5 star accommodation, save for prices.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Philip
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great Holiday"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Amazing food and excellent privacy on the beach. The staff were very helpful, especially the concierge Mary. I would strongly recommend this to anyone looking for a place in West Maui
    Genuine Expedia guest review
    Other trip
    Dec 17, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    2.0 / 5
    Fair
    "Not as it advertises on Expedia"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    Expedia advertised this hotel as a first class luxury hotel but in actuality the hotel was very old decor and the moment we came to check in, we were asked to wait as the room was 'not ready'.
    Genuine Expedia guest review
    Other trip
    Dec 16, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Fabulous Hawaiian Getaway!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a first class hotel, with a first-rate spa. The food in each of the restaurants was excellent. I loved having free fruit flavored water and sunblock at the pools, and free bottled water in the room. There was an empty fridge, and a Hawaiian-styled convenience store next door, for those times when we just didn't want a full meal out. I missed […] not having chocolates with turn-down service. To my surprise, the property was windy during our entire stay. That definitely was an issue for this sun worshiper. Read more
    Genuine Expedia guest review
    Other trip
    Dec 15, 2012
    Loretta
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Ritz"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Stayed two nights and had a great time. Room was really nice.
    Genuine Expedia guest review
    Other trip
    Dec 13, 2012
    Rich
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The location of this hotel was very convenient to the shopping areas and restaurants.The rooms were clean and the hotel was beautiful.
    Genuine Expedia guest review
    Other trip
    Dec 11, 2012
    RC
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Unbelievable grounds"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My wife and I stayed in the hotel for our honeymoon trip to Hawaii. We didn't rent a car and there is not much to do in the area, so we were limited to a few activities. However, we had no problem spending days in the hotel, as the pool/grounds were beautiful, there was a great private beach and the staff were attentive always asking if there was something […] they could do to help us. We can't wait to go back. Read more
    Genuine Hotels.com guest review
    3 night trip in Dec 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Nice place to relax"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great place. Just need to refresh their hallway carpets.
    Genuine Expedia guest review
    Other trip
    Dec 8, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Beatiful destination, needs a face-lift"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      2.0
    A beautiful place with a wonderful staff and amemnities. The check in and welcoming were great. The room layout and bed were excellent. The carpet and general maintenance condition could use some attention (for a Ritz property).
    Genuine Expedia guest review
    Other trip
    Dec 6, 2012
    Pete
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "The Perfect Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was the best hotel stay of my life. Clean, efficient, courteous, and professional, but still warm and welcoming. I will stay at the Ritz-Carlton on every future visit to Maui.
    Genuine Expedia guest review
    Other trip
    Dec 5, 2012
    Jason
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Couldn't ask for more"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Before even we asked, they upgraded us to a partial ocean view room. We had views of the Plantation golf course and more than three quarter of ocean view. We couldn't ask for more. The food was great and whole staff were awesome. Plantation Golf Course was preparing for the Samsung PGA tournament in first week of Jan. So, the condition of the course […] was superb. Everything was perfect except that you need to drive up little more than I thought from most of attractions. Read more
    Genuine Expedia guest review
    Other trip
    Dec 4, 2012
    Joe
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "great location away from the bustle of Kaanapali"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The customer service was amazing except for one bad server pool side. We were there without our kids, but they also had nice kid amenities.
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Best in Maui"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Best hotel in Maui - staff is friendly and kind, amenities are amazing. Great location, beautiful scenery, hotel and people.
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    teasala
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Too far from everything else on the island"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The rooms and hotel were actually very nice. The cost of the restaurants were extreme and were a little too far from everything if you want to catch a bite to eat. I thought the location was not very good compared to other hotels.
    Genuine Expedia guest review
    Other trip
    Nov 29, 2012
    Rain
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great Hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staffs are super friendly! Location is awesome and rooms are very clean and pools and facilities are well kept. Definitely will come back and I highly recommend it.
    Genuine Expedia guest review
    Other trip
    Nov 28, 2012
    Mario
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "The Best Stay Ever!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was great! Very friendly staff they always spoke to you and many called you by name. Child friendly environment. Accommodating in all aspects of our stay. I will highly recommend the Ritz Carlton to others.
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    Rick & Sandy
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Apart from the lack of slippers and toothbrushes I am very satisfied with my stay.
    Genuine Hotels.com guest review
    1 night family trip in Nov 2012
    Myna
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Ritz kapalua lived up to its standard... Excellent service and amenities. I personally want to to commend front office personnel , Marjorie who took well care of us after an unevenful flight delays and missed connections from Los Angeles .
    Genuine Expedia guest review
    Other trip
    Nov 25, 2012
    Maria
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Nice, except for the tennis facility"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    The outdoor areas are really nice, EXCEPT for the tennis facility, which is in a state of disrepair. So sad as they have (used to have) eight courts, and the area is beautiful. If you want to play tennis, go over to the Kapalua Tennis Garden - the RC is a total bust.
    Genuine Expedia guest review
    Other trip
    Nov 24, 2012
    Fraser
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Usual great service but way short in food options"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The hotel provide the usual level expected of Ritz Carlton. Only small criticism of the property is the hall rugs need replacement. The food offerings, however, fell way short. The resort is located pretty far from town and so food availability was important. The main restaurant was closed for renovation. We were not told this ahead. The only other […] restaurant option was Japanese which would have been fine but was also closed two nites of our stay. We wound up eating appetizers in the bar, and lite fare at the pool. Disappointing. Read more
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    JimK
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    it was amazing. Gorgeous property!!!! SErvice was spectacular!!!
    Genuine Hotels.com guest review
    5 night trip in Nov 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    3.0 / 5
    Good
    "Probably the worst Ritz I've ever stayed at"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    Maybe it's just me that expects to be blown away when you're paying for a hotel like the Ritz, but it just didn't seem the service was really any better than a typical hotel. Our room wasn't ready at check-in, so they said they'd call us, but never did. Then we checked-in and were disappointed to have a ground floor room without a view. The bed was […] uncomfortable and we both had a terrible night's sleep - the worst of our trip. We left the Ritz with bags under our eyes and looked more tired than when we arrived. On the bright side - the bellboys were the most helpful and nicest people working at the Ritz. They would go above and beyond each time with service, but I didn't feel that way from anyone else I encountered at the resort. I was also let down by the fact their beach is just so-so. It's small and not great for swimmers (the waves/water was very rough). On the other hand, after we left the Ritz and went to Kaanapali, their beach was 100% better for laying out and swimming (and more visually appealing as well). And on top of it - they were renovating their best restaurant while we were staying there, so the poolside food was the only real option during the day. Read more
    Genuine Expedia guest review
    Other trip
    Nov 19, 2012
    Christian
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Maui getaway"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent hotel!! We went to celebrate our 19 anniversary and we love it!!
    Genuine Expedia guest review
    Other trip
    Nov 19, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Great location, great for family"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Warm welcome and tailor to our needs. Kids had great experience.
    Genuine Expedia guest review
    Other trip
    Nov 17, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Best in Maui!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent service! I have been to Hawaii many times and this was the best service I've experienced so far. Beautiful and newly renovated hotel. Close enough to many things to do, bit away from the busy tourist scene
    Genuine Expedia guest review
    Other trip
    Nov 14, 2012
    World traveler
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Near Perfection!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Corridor carpet in desperate need of cleaning or replacment, ongoing problem with guests leaving service items in the hallways (on Concierge level) dishes, etc... and service staff walking right past them on multiple occasions. Other than these minor items the hotel is what you would expect from the Ritz Carlton franchise! In particular the guys ar […] the front door and valets were exceptionally guest service oriented and the daily housekepers did a flawless job! Would recommend this hotel to anyone who is looking for the finest accommodations in West Maui. Read more
    Genuine Expedia guest review
    Other trip
    Nov 12, 2012
    Matt
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "Dream Honeymoon"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel is beautiful Downside is that it is not on the beach. Service is fantastic, everyone is so nice and accommodating. It is definitely pricey in every sense, but you get what you pay for and the Ritz is no exception. The room was always kept so clean.
    Genuine Expedia guest review
    Other trip
    Nov 8, 2012
    Silvana
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "WOW!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed 5 nights at the Westin Maui and 3 nights at the Ritz Carlton. We thought the Westin was awesome until we stayed at the Ritz Carlton Kapalua. WOW. That is all I can say. 5 Stars across the board. Thank you so much for the best vacation ever.
    Genuine Expedia guest review
    Other trip
    Nov 8, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Oct 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    4.0 / 5
    Excellent
    "great place to vacation"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Hotel restaurant priced high. Room great, service terrific. They even turned down bed at night. Only concern was dust on tables not cleaned daily. Staff was very efficient and knowledgable.
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    Georgia
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Almost flawless"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    What's not to like ? Only one thing. The location is way at the northern end of the island and is close to nothing. Every afternoon the winds start to blow and by 4:00 pm, it can be blowing pretty hard. We've stayed here in early October and the weather was flawless, but this last time, we stayed in late October and the weather was hit-or-miss. The […] great thing about Maui is that even if the weather is bad in one area, you can get in your car and drive somewhere else and find great weather. The hotel is gorgeous, the staff very helpful, and we were treated very well by all of the people we came in contact with. And believe me, we came into contact with a lot of people. It didn't matter if it was 4:00 in the afternoon or 4:00 in the morning, there was always somebody close by willing to help in any way they could. Read more
    Genuine Expedia guest review
    Other trip
    Nov 2, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "Fun in the sun!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We had a fabulous time and I would rate the Ritz/Kapalua at 4.8. The staff was great, our room was very nice and very clean. The resort was great and spacious. It is a little bit of a walk down to the beach (and more so back up to the resort) but DT Fleming beach is a very, very nice beach and the Ritz offers all sorts of amenities at the beach: complimentary […] sunscreen, beach chairs, water, and the Beach House restaurant (not complimentary), The resort was quiet and in a gorgeous setting. You do need to rent a car if you want to explore beyond the resort. The Not-So-Great: some of the communal areas were not very clean and some of the furniture there needed cleaning or replacement. The food at the pool and Beach House needs to be better. Standard pub-fare offerings are, I believe, below the expected standards for the Ritz, particularly given the high prices charged by the Ritz. Finally, dinner offerings at the resort were very limited. You either had to dine at the very expensive Banyan Tree (minimum cost of $100 per person), which was very, very good, or Tai sushi. My wife is not the biggest sushi fan so we were kinda forced to go out every night. Read more
    Genuine Expedia guest review
    Other trip
    Oct 29, 2012
    A Traveller
    US

    The Ritz-Carlton, Kapalua - Maui Island
    5.0 / 5
    Outstanding
    "If you want seclusion, this is the place..:)"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent service. Front desk Keegan, very nice and friendly. Everyone was personable. Props to the cabana staff, Adam; bartender Daniel at the Pool Bar; Jennifer at the Terrace Restaurant. Wonderful hard working housekeeping staff and friendly. Beach nearby was wonderful, not too crowded. Pool and beach recommended.
    Genuine Expedia guest review
    Other trip
    Oct 25, 2012
    Maru
    US
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