"Close to House of Blues"
The close proximity to House of Blues was our main reason for picking this hotel. Cook Hall located in the hotel is also an excellent restaurant. The grilled cheese and tomato soup make an excellent combo. The hotel floor we stayed on was a loud one night because someone was having a party in their room at 3:45 am. We complained and security shut it […] down. The hotel also gave us a $25 voucher for Cook Hall towards food and drinks for the noise problem. Read moreGenuine Hotels.com guest review
"One night stay for the Penguins vs Stars Game."
This was a very nice hotel and is great for young adults. The night life in the hotel was vast. The service was great and everyone was very friendly. I was only disapointed in two things: we were not allowed to check in early not even 45 mins and there is no a coffee maker in the room. The pool area was nice but noticed some garbage beside the pool […] from guests. I would recomend this hot Read moreGenuine Expedia guest review
"great stay big D's best"
Everything you expect from a W Hotel - location is prime surrounded by great restaurants , walking distance from Dealey Plaza and other great hangouts. This is one of the best stay in Dallas!Genuine Hotels.com guest review
Stayed over on Christmas Eve. Nice dinner and great breakfast. Hotel was quiet, which was expected due to the holiday. I would stay again. Staff was superb.Genuine Expedia guest review
Beautifully decorated rooms, clean hallways, and they gave us a room with a view on request.Genuine Expedia guest review
"Did not get the room I paid for"
I reserved a king room, but got a queen. The hotel said they were booked and in fact got the reservation from Hotels.com as a queen. My confirmation said king and they never actually showed me their reservation. They also hosted a party that lasted until 2am. I have no problem with parties, but when the walls of your room shake 6 stories up, that's […] a bit much. Overall, we were not impressed. Read moreGenuine Hotels.com guest review
"W = win. Walk to AA center"
Only place to stay when going to the stars/mavs games. One min walk to arena and a great bar for after the game. Modern hip rooms with open floor plans were a bit small but still niceGenuine Hotels.com guest review
"Very close to the American Airlines Center"
Beautiful hotel a stones throw from the American airlines center which is very convenient. Their restaurant is very expensive but the food was pretty good.Genuine Expedia guest review
"nice hotel, terrible experience"
We arrive at 5:30pm and they did not have a room ready for us to check in. We still needed to get into our room to get ready for a concert and had to wait at least an hour to get into a room. We were not offered an upgrade or anything, and I had to basically stand at the counter and tell them I had to have a room or we were going to miss our concert. […] They finally got me in a room, but I will not go back. This is the worst experience I have had at any hotel, ever. Read moreGenuine Hotels.com guest review
"Another great stay."
All staff were welcoming, from the valet to the staff walking in the hallways. Room was comfortable and it was a great location for seeing a concert at the arena. Pricey but worth the location and safety.Genuine Hotels.com guest review
This hotel was very mediocre for the price per night. For a 100 dollars more I could have stayed at the Ritz. No impressed at all. The carpet and wall colors in the hallways very dark and morbid looking.Won't be going back!Genuine Hotels.com guest review
"Right next door to concert!"
Loved it!!! Very fast check in, attendants had water bottles ready for us, very courteous!! Will definitely stay there again!!! If you are going to a concert at American airlines enter in Dallas tx this is the best place to stay!!!!Genuine Hotels.com guest review
"Will be staying here more often"
The hotel was chic! Loved the decor, the staff and the barGenuine Hotels.com guest review
Staff knows the true meaning of the word SERVICE!!Genuine Hotels.com guest review
the staff was extremely accomodating but the room was very disappointing. The shower didn't work and I dislike the layout of the room. If all the W's of the Westin chain are anything like this hotel, I'm staying elsewhere. It is convenient for events at the AAC and the staff is very friendly.Genuine Expedia guest review
"Different from most of my stays at the W"
The W did not honor my reservation made on Expedia. I was told that they were under no obligation to honor my reservation if it was made on Expedia.Genuine Expedia guest review
"First and Last visit"
First: The handle on the toilet was hanging outside, the nut had been corroded off and was not in the tank...gone for a long time. Second: My car came from valet with about 1/4 inch dust or concrete dust all over it, I had just paid $20 to get it washed. Third: We asked for a 1 pm instead of 12pm checkout so my wife could get dressed in the room after […] both of us had spa appointments....Whatever Whenever refused. This should be called Maybe...Sometimes. Very high in price for what you get. Read moreGenuine Hotels.com guest review
"Close to downtown"
I stay at this hotel any time I go to Dallas. This time the experience was not at superb as it always has been. First off, we did not get the 2 beds we asked for and they would not accommodate this.We had to share a king bed. 2nd, the room was missing items. this would not be a big deal normally but we were rushed sometimes and were missing things like […] a hair dryer, bottle opener, and then when we received room service not everything came. Read moreGenuine Expedia guest review
"The W Hotel Dallas, Tx"
The Hotel is beautiful !! The staff is AMAZING !!! couldn't ask for better service, BUT, for what you pay for the room it is very modern, nothing special, EVERYTHING is extra....to me, over $300. a night, internet should be included in your room, you should have access to a coffee machine, I realize this is a very upscale hotel, but every little thing […] is add'l. We enjoyed our time, but I wouldn't revisit or suggest. It is a very clean hotel...and again, the staff is wonderful !!!! Read moreGenuine Expedia guest review
"Duval does Dallas!"
Visiting the W Victory in Dallas, Tx from Jacksonville, Fl was by far the best hotel experience of all the cities ive visited. (to include NYC, LA, Chi, and more) The staff was amazingly friendly, the room was very clean and the a/c definitely worked!! If I had anything bad to say it would have to be...that I couldn't stay longer. I will definitely […] be returning. Read moreGenuine Expedia guest review
"Stay at W"
The room had been over treated with W Hotel air freshener and the air conditioner did not cool. We had a drink in the bar and it was a mess and our service was terrible.Genuine Expedia guest review
I'm a 27 yr old female who stayed here with my cousin about the same age. We loved it! We hung out at the pool during the day, walked around, enjoyed the town that evening, and then the hotel bar that night.Genuine Expedia guest review
"Week End Escape"
I have stayed at this hotel previously. My current stay was wonderful. The staff was excellent and anything I needed I just had to pick up the phone and request. My request were fulfilled immediately and to my satisfaction. The food was very good along with the drinks at the bar. I would highly recommend this hotel.Genuine Expedia guest review
"OVER RATED FOR THE $"
We paid high dollar for a room the toilet handle wouldn't work, the tv didn't work and it was difficult to get the front desk or room service to answer our calls. Paying top dollar for a room means a rating of 5 not 3.Genuine Hotels.com guest review
"Fun, party atmosphere"
Great staff Always asking if the could help. Definitely will stay again!Genuine Expedia guest review
We can't wait to come back every year on our anniversary.Genuine Hotels.com guest review
I was actually disappointed. The room was okay but nothing special. The shower area was open to the room so no privacy when you step out of the shower.Genuine Hotels.com guest review
If your looking forward to laying out by the pool don't waste your time. Very small and no area to get sun. Food was overpriced and not that impressive. On the other hand staff was great and very clean.Genuine Hotels.com guest review
Excellent staff service & locationGenuine Hotels.com guest review
The W was the perfect place for a quick getaway girls weekend. Great service and fun hotel.Genuine Expedia guest review
"nice but hot"
Overall I like this hotel. Staff was very helpful is nice. Hotel was close to everything and very modern. Only downfall to this trip was that my hotel room was too hot. No matter what I would set the room tempreture too the room would not go below 75. The only reason I didn't complain through the night was that the weekend we stood in dallas the outside […] temp was 105. I figured that and being on the 14th floor might have played a roll in this. Besides that one issue I would have to say this hotel was more then worth it. Read moreGenuine Hotels.com guest review
Only complaint is that the bathroom was too dark.Genuine Hotels.com guest review
"Very chic decor"
I loved the lobby bar and the restaurant. We came into Dallas for a short meeting and were pleasantly surprised. The hotel is very chic and the decor was fab. The pool is very nice and sits atop the hotel. There is a nice spa next to the pool. The restaurant had some very tasty and interesting dishes. I had the snapper for lunch aboard a grilled grapefruit […] and some onions. For desert I had a stout beer sundae which was wonderful. No bad issues. The only thing that I would improve is the complimentary car service. There are long waits for a short ride and they probably need another car. Read moreGenuine Hotels.com guest review
"Nice Hotel in Dallas"
The hotel was modern and nice. A bit pricey for food in the restaurant and for room service. They were working on the plumbing when we were there so hot water was limited to certain times of the day but that was a temporary situation that we just happened to be a part of. The staff were very nice and helpful. The rooms were clean and mostly comfortable. […] We couldn't get our room as cold as we liked it so it was a little warm at night but not uncomfortably. The amenities were terrific. Great pool and gym. Read moreGenuine Expedia guest review
The W is an outstanding property whether you're staying for business or pleasure. The hotel is well located, well appointed, and you can't beat the view from the infinity pool. The lounge is top notch, the fitness center is well designed with lots of equipment, and the room is better than most hotels. One of my new favorites!Genuine Hotels.com guest review
Loved the pool and DJ on the 16th floor! Great location for a Staycation and be in the midst of activity in downtown Dallas (since it is right across the street from the American Airlines Center).Genuine Hotels.com guest review
"Great hotel; not much sun at pool"
Everything at the hotel was great, but the pool only gets sun for a few hours a day. Starting about 11:15 am you lose most of the sun on the balcony and don't get it back the rest of the day. It hits the pool again about 3:30 pm until sunset. Pool was warm and bar service was great. We just didn't get to lounge in the sun like we had hoped. We went […] to take advantage of early sun on Saturday morning and there was a work out class there from 8:30-9:30 am, but we hadn't seen that publicized anywhere. We sat in the sun anyways but it was ackward with the class in session. Would stay again...just wouldn't go for intentions of relaxing in the sun all day. Read moreGenuine Hotels.com guest review
"Staff was great, the wait and hotel were not"
I was excited for the memorial day stay. Couldn't get an early check in that I called about earlier in the week and the morning of. Arrived promptly after 3pm check in and the room was not ready. Got complimentary drinks for the wait. But still had to wait roughly two total hours before I was checked into my room. The staff was the only reason I didn't […] give up because they were very kind and kept working with me. I finally arrived in my so called "Fantastic Suite" and it was far from fantastic. It was just two regular suites with the connecting door removed. The rooms were very dark and the lights made little difference. Fortunately I wasn't spending my entire night in the hotel. I needed a roll-away bed because the room only had one bed, requested it numerous times, still never received one. I was unable to get to the pool due to the late check in and a combination of the rain. The W pool was my primary reason for choosing the hotel. The complimentary hotel car an Acura SUV was quick and easy to use. The driver/s were fun and friendly. Overall if you need a place to stay but don't expect to be wowed this is the place to stay. Read moreGenuine Expedia guest review
"Great Location! Great Staff!"
We had a great stay at the W Dallas. We stayed there to attend a hockey game across the street at the AA center. The staff was very helpful and friendly. Room was clean and nice. Would definitely stay there again next time we are in Dallas.Genuine Hotels.com guest review
"Great location and city views"
We are local visitors, checking in for one night, attending a special event. The room was adequate, though it was not well-stocked with extra towels, toilet paper, etc. The room temp was warm, and it took most of the night for the room to get cool with the air cranked low, making for uncomfortable sleep environment. We will probably return, mainly for […] location purposes. Read moreGenuine Expedia guest review
Absolutely fabulous! This hotel is perfect is all respects. Staff, amenities, location!!!!!Genuine Hotels.com guest review
"W Hotel....disappointing room"
Our room was very disappointing. However the customer service made up for it. When we first arrived the room had been completely saturated with their "W" Scent, and within 30 minutes I had a migraine. We called the front desk and they sent up an ionizer, which dramatically helped. Food in the hotel restaurant was mediocre (dinner), and the room service […] omelet we ordered the next morning was rubbery. Our room was too "industrial"; the open bathroom concept was too small and honestly awkward for me and my mother to share. Of course this was the bottom of the line "Wonderful Room" so I suppose you would have to spend quite a bit more to get a decent room. The hotel itself was very hip and cool, but obviously catered for a much younger crowd. If I want a party, I know where to find one. Unfortunately, I will not be going back. Read moreGenuine Hotels.com guest review
"A Happy BDay get away........."
Overall the stay was very enjoyable but in my opinion simple is best. Upon trying to order room service the phone system was either to difficult to operate or just wasnt working properly, no dial tone and ten minuntes later thankful to cell phones we were able to reach the front desk explain our problem and order food. I will return to stay at the […] W. Read moreGenuine Hotels.com guest review
"Stacation in town to relax"
The View room was nice with a good view. However the room has a really weird layout - completely open bathroom - so if you order room service you don't want anyone in the shower. Also means you can't steam up the bathroom if you want - and if you like your room cold it makes for a chilly shower. The eye candy of the pros in the lobby was nice, but not […] really family friendly, of course kids wouldn't know what they were seeing really anyway. Sorry Craft has left, but the replacement restaurant was good. Room service and the service itself was really good. Definitely a place to stay if you seeing something at AA center. They are remolding this summer June - August to give all bathrooms more privacy - so if you are going to stay then, ask for a discount if there is going to be noise My wife and I were planning on a birthday weekend lounge session - not bad, but won't choose here again. Read moreGenuine Hotels.com guest review
"Great location, price is too much"
The hotel and the staff are all great, however the price paid for the room was really not worth it. I think if you are in town for something at AA Center than the location is perfect. I just think the hotel is overpriced.Genuine Expedia guest review
"This W Has Gone Down Hill FAST!"
This is the third time I have stayed at this hotel, and it has fallen fast. The valet was unattentive and it was difficult to get parked to check-in. My room key did not work so I had to come back to the front desk. The shower had little water pressure (I also overheard the guy in front of me checking out stating he had all kinds of plumbing problems […] as well). I could not believe that they also charged me $2 per call for "toll free" numbers. Their main Ghost Bar closed down months ago. This now has to be about the worst W in their chain. this is really a 3 Star hotel these days and is WAY overpriced. Read moreGenuine Hotels.com guest review
"Great hotel if staying downtown Dalllas."
Excellent location, beautiful room, great atmosphere and nice bar.Genuine Expedia guest review
"Great Location for A Concert."
I was very pleased. I was able to get early check in. I was able to walk right across to the concert. All the employees were friendly and helpful. Room was wonderful, great view, comfy bed.Genuine Hotels.com guest review
"Would have expected more."
After checking in and going up to my room I noticed a mildew smell, not strong but noticeable. I called down to the front desk and in about 15 minutes they had me in a different room. The staff were friendly and accommodating and check in was easy. My biggest complaint was what you get for the money. I would have expected a larger room for the price […] but I guess you are paying for the location verses the room. Probably will not stay here again based on that. Read moreGenuine Expedia guest review
We stayed for the game at AA center! It was the perfect location! Walked out the hotel door and there was the AA!! We were able to leave the car in Valet the entire time!Genuine Hotels.com guest review
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