"Week End Escape"
I have stayed at this hotel previously. My current stay was wonderful. The staff was excellent and anything I needed I just had to pick up the phone and request. My request were fulfilled immediately and to my satisfaction. The food was very good along with the drinks at the bar. I would highly recommend this hotel.Genuine Expedia guest review
"OVER RATED FOR THE $"
We paid high dollar for a room the toilet handle wouldn't work, the tv didn't work and it was difficult to get the front desk or room service to answer our calls. Paying top dollar for a room means a rating of 5 not 3.Genuine Hotels.com guest review
"Fun, party atmosphere"
Great staff Always asking if the could help. Definitely will stay again!Genuine Expedia guest review
We can't wait to come back every year on our anniversary.Genuine Hotels.com guest review
I was actually disappointed. The room was okay but nothing special. The shower area was open to the room so no privacy when you step out of the shower.Genuine Hotels.com guest review
If your looking forward to laying out by the pool don't waste your time. Very small and no area to get sun. Food was overpriced and not that impressive. On the other hand staff was great and very clean.Genuine Hotels.com guest review
Excellent staff service & locationGenuine Hotels.com guest review
The W was the perfect place for a quick getaway girls weekend. Great service and fun hotel.Genuine Expedia guest review
"nice but hot"
Overall I like this hotel. Staff was very helpful is nice. Hotel was close to everything and very modern. Only downfall to this trip was that my hotel room was too hot. No matter what I would set the room tempreture too the room would not go below 75. The only reason I didn't complain through the night was that the weekend we stood in dallas the outside […] temp was 105. I figured that and being on the 14th floor might have played a roll in this. Besides that one issue I would have to say this hotel was more then worth it. Read moreGenuine Hotels.com guest review
Only complaint is that the bathroom was too dark.Genuine Hotels.com guest review
"Very chic decor"
I loved the lobby bar and the restaurant. We came into Dallas for a short meeting and were pleasantly surprised. The hotel is very chic and the decor was fab. The pool is very nice and sits atop the hotel. There is a nice spa next to the pool. The restaurant had some very tasty and interesting dishes. I had the snapper for lunch aboard a grilled grapefruit […] and some onions. For desert I had a stout beer sundae which was wonderful. No bad issues. The only thing that I would improve is the complimentary car service. There are long waits for a short ride and they probably need another car. Read moreGenuine Hotels.com guest review
"Nice Hotel in Dallas"
The hotel was modern and nice. A bit pricey for food in the restaurant and for room service. They were working on the plumbing when we were there so hot water was limited to certain times of the day but that was a temporary situation that we just happened to be a part of. The staff were very nice and helpful. The rooms were clean and mostly comfortable. […] We couldn't get our room as cold as we liked it so it was a little warm at night but not uncomfortably. The amenities were terrific. Great pool and gym. Read moreGenuine Expedia guest review
The W is an outstanding property whether you're staying for business or pleasure. The hotel is well located, well appointed, and you can't beat the view from the infinity pool. The lounge is top notch, the fitness center is well designed with lots of equipment, and the room is better than most hotels. One of my new favorites!Genuine Hotels.com guest review
Loved the pool and DJ on the 16th floor! Great location for a Staycation and be in the midst of activity in downtown Dallas (since it is right across the street from the American Airlines Center).Genuine Hotels.com guest review
"Great hotel; not much sun at pool"
Everything at the hotel was great, but the pool only gets sun for a few hours a day. Starting about 11:15 am you lose most of the sun on the balcony and don't get it back the rest of the day. It hits the pool again about 3:30 pm until sunset. Pool was warm and bar service was great. We just didn't get to lounge in the sun like we had hoped. We went […] to take advantage of early sun on Saturday morning and there was a work out class there from 8:30-9:30 am, but we hadn't seen that publicized anywhere. We sat in the sun anyways but it was ackward with the class in session. Would stay again...just wouldn't go for intentions of relaxing in the sun all day. Read moreGenuine Hotels.com guest review
"Staff was great, the wait and hotel were not"
I was excited for the memorial day stay. Couldn't get an early check in that I called about earlier in the week and the morning of. Arrived promptly after 3pm check in and the room was not ready. Got complimentary drinks for the wait. But still had to wait roughly two total hours before I was checked into my room. The staff was the only reason I didn't […] give up because they were very kind and kept working with me. I finally arrived in my so called "Fantastic Suite" and it was far from fantastic. It was just two regular suites with the connecting door removed. The rooms were very dark and the lights made little difference. Fortunately I wasn't spending my entire night in the hotel. I needed a roll-away bed because the room only had one bed, requested it numerous times, still never received one. I was unable to get to the pool due to the late check in and a combination of the rain. The W pool was my primary reason for choosing the hotel. The complimentary hotel car an Acura SUV was quick and easy to use. The driver/s were fun and friendly. Overall if you need a place to stay but don't expect to be wowed this is the place to stay. Read moreGenuine Expedia guest review
"Great Location! Great Staff!"
We had a great stay at the W Dallas. We stayed there to attend a hockey game across the street at the AA center. The staff was very helpful and friendly. Room was clean and nice. Would definitely stay there again next time we are in Dallas.Genuine Hotels.com guest review
"Great location and city views"
We are local visitors, checking in for one night, attending a special event. The room was adequate, though it was not well-stocked with extra towels, toilet paper, etc. The room temp was warm, and it took most of the night for the room to get cool with the air cranked low, making for uncomfortable sleep environment. We will probably return, mainly for […] location purposes. Read moreGenuine Expedia guest review
Absolutely fabulous! This hotel is perfect is all respects. Staff, amenities, location!!!!!Genuine Hotels.com guest review
"W Hotel....disappointing room"
Our room was very disappointing. However the customer service made up for it. When we first arrived the room had been completely saturated with their "W" Scent, and within 30 minutes I had a migraine. We called the front desk and they sent up an ionizer, which dramatically helped. Food in the hotel restaurant was mediocre (dinner), and the room service […] omelet we ordered the next morning was rubbery. Our room was too "industrial"; the open bathroom concept was too small and honestly awkward for me and my mother to share. Of course this was the bottom of the line "Wonderful Room" so I suppose you would have to spend quite a bit more to get a decent room. The hotel itself was very hip and cool, but obviously catered for a much younger crowd. If I want a party, I know where to find one. Unfortunately, I will not be going back. Read moreGenuine Hotels.com guest review
"A Happy BDay get away........."
Overall the stay was very enjoyable but in my opinion simple is best. Upon trying to order room service the phone system was either to difficult to operate or just wasnt working properly, no dial tone and ten minuntes later thankful to cell phones we were able to reach the front desk explain our problem and order food. I will return to stay at the […] W. Read moreGenuine Hotels.com guest review
"Stacation in town to relax"
The View room was nice with a good view. However the room has a really weird layout - completely open bathroom - so if you order room service you don't want anyone in the shower. Also means you can't steam up the bathroom if you want - and if you like your room cold it makes for a chilly shower. The eye candy of the pros in the lobby was nice, but not […] really family friendly, of course kids wouldn't know what they were seeing really anyway. Sorry Craft has left, but the replacement restaurant was good. Room service and the service itself was really good. Definitely a place to stay if you seeing something at AA center. They are remolding this summer June - August to give all bathrooms more privacy - so if you are going to stay then, ask for a discount if there is going to be noise My wife and I were planning on a birthday weekend lounge session - not bad, but won't choose here again. Read moreGenuine Hotels.com guest review
"Great location, price is too much"
The hotel and the staff are all great, however the price paid for the room was really not worth it. I think if you are in town for something at AA Center than the location is perfect. I just think the hotel is overpriced.Genuine Expedia guest review
"This W Has Gone Down Hill FAST!"
This is the third time I have stayed at this hotel, and it has fallen fast. The valet was unattentive and it was difficult to get parked to check-in. My room key did not work so I had to come back to the front desk. The shower had little water pressure (I also overheard the guy in front of me checking out stating he had all kinds of plumbing problems […] as well). I could not believe that they also charged me $2 per call for "toll free" numbers. Their main Ghost Bar closed down months ago. This now has to be about the worst W in their chain. this is really a 3 Star hotel these days and is WAY overpriced. Read moreGenuine Hotels.com guest review
"Great hotel if staying downtown Dalllas."
Excellent location, beautiful room, great atmosphere and nice bar.Genuine Expedia guest review
"Great Location for A Concert."
I was very pleased. I was able to get early check in. I was able to walk right across to the concert. All the employees were friendly and helpful. Room was wonderful, great view, comfy bed.Genuine Hotels.com guest review
"Would have expected more."
After checking in and going up to my room I noticed a mildew smell, not strong but noticeable. I called down to the front desk and in about 15 minutes they had me in a different room. The staff were friendly and accommodating and check in was easy. My biggest complaint was what you get for the money. I would have expected a larger room for the price […] but I guess you are paying for the location verses the room. Probably will not stay here again based on that. Read moreGenuine Expedia guest review
We stayed for the game at AA center! It was the perfect location! Walked out the hotel door and there was the AA!! We were able to leave the car in Valet the entire time!Genuine Hotels.com guest review
Everything was top shelf - only thing to consider was bathroom, it is open to bedroom separated by curtain - cool design but gave us a lil pause as I was with someone new - otherwise it was wonderful and will returnGenuine Hotels.com guest review
If I pay for a premium room, I expect a premium room. Cramped space, limited towels & toiletries and no convenience of in-room refridgerator. Limited transportation alternatives. Room service was slow, mediocre and pricey. Pool was beautiful, but access to it and the view of the Dallas skyline was limited. I will not go back to this location.Genuine Hotels.com guest review
"Okc vs mavs"
We stayed on our way to padre island. It's right next to American Airlines arena. It was nice hotel. Parking sucks but valet was nice.Genuine Hotels.com guest review
Everything was delightful. From service, to recommendations!Genuine Expedia guest review
Excellent hotel. The staff was beyond friendly and accommodating. I'd stay here again. Restaurant on site was good and reasonable in pricing. About a mike walk to convention center and right next to American Center.Genuine Expedia guest review
"W Good but not Great"
Great views of Dallas, eclectic designs throughout, comfortable room and very attentive staff makes this a top choice when in Dallas. However with the Ghost Bar gone some of the bloom is off the rose.Genuine Hotels.com guest review
"Wonderful mother/daughter weekend"
Had a great time staying at the W with my daughter !! Had 2 full days of shopping, great restaurants, relaxing massages at the Bliss Spa and wonderful accommodations!Genuine Hotels.com guest review
"Trendy "New York" hotel in Dallas."
This is one of the most unique and trendy hotels in Dallas, with a New York flair and feel about it. My wife and I loved every minute of our stay and will definitely pick this spot again the next time we are in town. My only complaint was with the Wi-Fi service. I frankly don't understand why you can get free Wi-Fi at McDonalds or Starbucks, but are […] required to pay $10 a night if you want Wi-Fi at an upscale hotel. I paid the $10 but the signal was so weak in my room that my iPad either wouldn't connect or would only stay connected for 30 seconds or so at a time. It was very frustrating. Read moreGenuine Expedia guest review
"NICE, BUT OVERPRICED HOTEL."
Our stay was a positive experience, however the hotel is overpriced. Sparsely supplied room, I.e. No shower caps or coffeemaker provided. Maybe could have requested them, but should have been provided at the price we paid. walking distance to concert venue. Very convenient with no other hotel nearby, so there is no competition. Hence the price.Genuine Hotels.com guest review
"Walking distance to American Airlines Center"
Very convenient to American Airlines Center. Staff excellent.Genuine Expedia guest review
not very impressed with the hotel.Genuine Hotels.com guest review
The room reminded me of a college studio apartment (older). From the water going cold and warm, to the frig not properly cold... The bathroom was the worst. No room!Genuine Expedia guest review
"Definitely not worth the money."
Definitely not worth the money. Room was ok. Concierge was too busy playing on the internet to help us and didnt seem to care once we did get her attention. I expected much more. Won't be going back and will inform others I know of this...Genuine Expedia guest review
My room was not the cleanness nor did any of the outlets worked .Genuine Hotels.com guest review
"Very Cool Hotel in Dallas!"
I stayed at the W Dallas Victory Hotel for two nights in August 2012. This is a very cool hotel, and I liked it a lot! I had a so-called Spectacular Room (meaning it is on an upper floor), and this was ideal for me, as it is away from the noise of the lobby and bar area. My king bed was VERY comfy! No one ever showed up to clean my room during the […] one full day that I was there (a Sunday), but I’m not someone who needs fresh towels and linens every day. Lastly, I found all W Dallas Victory staff friendly and helpful. Nearby restaurants with vegetarian options include Medina Oven & Bar on Victory Park Lane and Naga Thai Kitchen & Bar on High Market St. Read moreGenuine Expedia guest review
Had an awesome room !!!! Right across the street from AA Center. Would stay again for any concert in Dallas. Room Service is the Bomb!!!Genuine Hotels.com guest review
My overall stay was great. The only issue I had was the comforter on the bed and not been cleaned throughly. This should be addressed and taken care of.Genuine Hotels.com guest review
"Best choice in Dallas downtown!"
Staff attention is great at every level, from the valet, to reception, bar and room service. If yoour destination is the nearby American Airlines Arena, no better choice than the W.Genuine Expedia guest review
So very accomadating staff.Genuine Hotels.com guest review
I stayed there for a medical conference. The facility was nice but overpriced for what it provided. I spent the last night at the Omni and was much happier with the amenities at a significantly lower price.Genuine Expedia guest review
"Great hotel if you like wasting hard earned money."
The hotel experience initially was fantastic the staff at check in we're very friendly and informative, after checking in we went to our room where to our dismay the air conditioning didn't work properly, after having the "engineer" come up three times to fix the A/C the hotels solution was to simply put a box fan in the room. So not only was my stay […] in the W in Dallas hot but it was also very noisy and uncomfortable. Read moreGenuine Expedia guest review
"Perfect trendy location for events nearby."
The location, cleanliness of the rooms and the amazing beds make this hotel a must return to hotel. However next time without kids. Downside for us was only one chair in the room with two kids there was no space to eat dine in. We attended a concert at the American Airline center so the location in regards to that was perfect! The staff was super accommodating […] and very friendly. Read moreGenuine Hotels.com guest review
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