"Great hotel; not much sun at pool"
Everything at the hotel was great, but the pool only gets sun for a few hours a day. Starting about 11:15 am you lose most of the sun on the balcony and don't get it back the rest of the day. It hits the pool again about 3:30 pm until sunset. Pool was warm and bar service was great. We just didn't get to lounge in the sun like we had hoped. We went […] to take advantage of early sun on Saturday morning and there was a work out class there from 8:30-9:30 am, but we hadn't seen that publicized anywhere. We sat in the sun anyways but it was ackward with the class in session. Would stay again...just wouldn't go for intentions of relaxing in the sun all day. Read moreGenuine Hotels.com guest review
"Staff was great, the wait and hotel were not"
I was excited for the memorial day stay. Couldn't get an early check in that I called about earlier in the week and the morning of. Arrived promptly after 3pm check in and the room was not ready. Got complimentary drinks for the wait. But still had to wait roughly two total hours before I was checked into my room. The staff was the only reason I didn't […] give up because they were very kind and kept working with me. I finally arrived in my so called "Fantastic Suite" and it was far from fantastic. It was just two regular suites with the connecting door removed. The rooms were very dark and the lights made little difference. Fortunately I wasn't spending my entire night in the hotel. I needed a roll-away bed because the room only had one bed, requested it numerous times, still never received one. I was unable to get to the pool due to the late check in and a combination of the rain. The W pool was my primary reason for choosing the hotel. The complimentary hotel car an Acura SUV was quick and easy to use. The driver/s were fun and friendly. Overall if you need a place to stay but don't expect to be wowed this is the place to stay. Read moreGenuine Expedia guest review
"Great Location! Great Staff!"
We had a great stay at the W Dallas. We stayed there to attend a hockey game across the street at the AA center. The staff was very helpful and friendly. Room was clean and nice. Would definitely stay there again next time we are in Dallas.Genuine Hotels.com guest review
"Great location and city views"
We are local visitors, checking in for one night, attending a special event. The room was adequate, though it was not well-stocked with extra towels, toilet paper, etc. The room temp was warm, and it took most of the night for the room to get cool with the air cranked low, making for uncomfortable sleep environment. We will probably return, mainly for […] location purposes. Read moreGenuine Expedia guest review
Absolutely fabulous! This hotel is perfect is all respects. Staff, amenities, location!!!!!Genuine Hotels.com guest review
"W Hotel....disappointing room"
Our room was very disappointing. However the customer service made up for it. When we first arrived the room had been completely saturated with their "W" Scent, and within 30 minutes I had a migraine. We called the front desk and they sent up an ionizer, which dramatically helped. Food in the hotel restaurant was mediocre (dinner), and the room service […] omelet we ordered the next morning was rubbery. Our room was too "industrial"; the open bathroom concept was too small and honestly awkward for me and my mother to share. Of course this was the bottom of the line "Wonderful Room" so I suppose you would have to spend quite a bit more to get a decent room. The hotel itself was very hip and cool, but obviously catered for a much younger crowd. If I want a party, I know where to find one. Unfortunately, I will not be going back. Read moreGenuine Hotels.com guest review
"A Happy BDay get away........."
Overall the stay was very enjoyable but in my opinion simple is best. Upon trying to order room service the phone system was either to difficult to operate or just wasnt working properly, no dial tone and ten minuntes later thankful to cell phones we were able to reach the front desk explain our problem and order food. I will return to stay at the […] W. Read moreGenuine Hotels.com guest review
"Stacation in town to relax"
The View room was nice with a good view. However the room has a really weird layout - completely open bathroom - so if you order room service you don't want anyone in the shower. Also means you can't steam up the bathroom if you want - and if you like your room cold it makes for a chilly shower. The eye candy of the pros in the lobby was nice, but not […] really family friendly, of course kids wouldn't know what they were seeing really anyway. Sorry Craft has left, but the replacement restaurant was good. Room service and the service itself was really good. Definitely a place to stay if you seeing something at AA center. They are remolding this summer June - August to give all bathrooms more privacy - so if you are going to stay then, ask for a discount if there is going to be noise My wife and I were planning on a birthday weekend lounge session - not bad, but won't choose here again. Read moreGenuine Hotels.com guest review
"Great location, price is too much"
The hotel and the staff are all great, however the price paid for the room was really not worth it. I think if you are in town for something at AA Center than the location is perfect. I just think the hotel is overpriced.Genuine Expedia guest review
"This W Has Gone Down Hill FAST!"
This is the third time I have stayed at this hotel, and it has fallen fast. The valet was unattentive and it was difficult to get parked to check-in. My room key did not work so I had to come back to the front desk. The shower had little water pressure (I also overheard the guy in front of me checking out stating he had all kinds of plumbing problems […] as well). I could not believe that they also charged me $2 per call for "toll free" numbers. Their main Ghost Bar closed down months ago. This now has to be about the worst W in their chain. this is really a 3 Star hotel these days and is WAY overpriced. Read moreGenuine Hotels.com guest review
"Great hotel if staying downtown Dalllas."
Excellent location, beautiful room, great atmosphere and nice bar.Genuine Expedia guest review
"Great Location for A Concert."
I was very pleased. I was able to get early check in. I was able to walk right across to the concert. All the employees were friendly and helpful. Room was wonderful, great view, comfy bed.Genuine Hotels.com guest review
"Would have expected more."
After checking in and going up to my room I noticed a mildew smell, not strong but noticeable. I called down to the front desk and in about 15 minutes they had me in a different room. The staff were friendly and accommodating and check in was easy. My biggest complaint was what you get for the money. I would have expected a larger room for the price […] but I guess you are paying for the location verses the room. Probably will not stay here again based on that. Read moreGenuine Expedia guest review
We stayed for the game at AA center! It was the perfect location! Walked out the hotel door and there was the AA!! We were able to leave the car in Valet the entire time!Genuine Hotels.com guest review
Everything was top shelf - only thing to consider was bathroom, it is open to bedroom separated by curtain - cool design but gave us a lil pause as I was with someone new - otherwise it was wonderful and will returnGenuine Hotels.com guest review
If I pay for a premium room, I expect a premium room. Cramped space, limited towels & toiletries and no convenience of in-room refridgerator. Limited transportation alternatives. Room service was slow, mediocre and pricey. Pool was beautiful, but access to it and the view of the Dallas skyline was limited. I will not go back to this location.Genuine Hotels.com guest review
"Okc vs mavs"
We stayed on our way to padre island. It's right next to American Airlines arena. It was nice hotel. Parking sucks but valet was nice.Genuine Hotels.com guest review
Everything was delightful. From service, to recommendations!Genuine Expedia guest review
Excellent hotel. The staff was beyond friendly and accommodating. I'd stay here again. Restaurant on site was good and reasonable in pricing. About a mike walk to convention center and right next to American Center.Genuine Expedia guest review
"W Good but not Great"
Great views of Dallas, eclectic designs throughout, comfortable room and very attentive staff makes this a top choice when in Dallas. However with the Ghost Bar gone some of the bloom is off the rose.Genuine Hotels.com guest review
"Wonderful mother/daughter weekend"
Had a great time staying at the W with my daughter !! Had 2 full days of shopping, great restaurants, relaxing massages at the Bliss Spa and wonderful accommodations!Genuine Hotels.com guest review
"Trendy "New York" hotel in Dallas."
This is one of the most unique and trendy hotels in Dallas, with a New York flair and feel about it. My wife and I loved every minute of our stay and will definitely pick this spot again the next time we are in town. My only complaint was with the Wi-Fi service. I frankly don't understand why you can get free Wi-Fi at McDonalds or Starbucks, but are […] required to pay $10 a night if you want Wi-Fi at an upscale hotel. I paid the $10 but the signal was so weak in my room that my iPad either wouldn't connect or would only stay connected for 30 seconds or so at a time. It was very frustrating. Read moreGenuine Expedia guest review
"NICE, BUT OVERPRICED HOTEL."
Our stay was a positive experience, however the hotel is overpriced. Sparsely supplied room, I.e. No shower caps or coffeemaker provided. Maybe could have requested them, but should have been provided at the price we paid. walking distance to concert venue. Very convenient with no other hotel nearby, so there is no competition. Hence the price.Genuine Hotels.com guest review
"Walking distance to American Airlines Center"
Very convenient to American Airlines Center. Staff excellent.Genuine Expedia guest review
not very impressed with the hotel.Genuine Hotels.com guest review
The room reminded me of a college studio apartment (older). From the water going cold and warm, to the frig not properly cold... The bathroom was the worst. No room!Genuine Expedia guest review
"Definitely not worth the money."
Definitely not worth the money. Room was ok. Concierge was too busy playing on the internet to help us and didnt seem to care once we did get her attention. I expected much more. Won't be going back and will inform others I know of this...Genuine Expedia guest review
My room was not the cleanness nor did any of the outlets worked .Genuine Hotels.com guest review
"Very Cool Hotel in Dallas!"
I stayed at the W Dallas Victory Hotel for two nights in August 2012. This is a very cool hotel, and I liked it a lot! I had a so-called Spectacular Room (meaning it is on an upper floor), and this was ideal for me, as it is away from the noise of the lobby and bar area. My king bed was VERY comfy! No one ever showed up to clean my room during the […] one full day that I was there (a Sunday), but I’m not someone who needs fresh towels and linens every day. Lastly, I found all W Dallas Victory staff friendly and helpful. Nearby restaurants with vegetarian options include Medina Oven & Bar on Victory Park Lane and Naga Thai Kitchen & Bar on High Market St. Read moreGenuine Expedia guest review
Had an awesome room !!!! Right across the street from AA Center. Would stay again for any concert in Dallas. Room Service is the Bomb!!!Genuine Hotels.com guest review
My overall stay was great. The only issue I had was the comforter on the bed and not been cleaned throughly. This should be addressed and taken care of.Genuine Hotels.com guest review
"Best choice in Dallas downtown!"
Staff attention is great at every level, from the valet, to reception, bar and room service. If yoour destination is the nearby American Airlines Arena, no better choice than the W.Genuine Expedia guest review
So very accomadating staff.Genuine Hotels.com guest review
I stayed there for a medical conference. The facility was nice but overpriced for what it provided. I spent the last night at the Omni and was much happier with the amenities at a significantly lower price.Genuine Expedia guest review
"Great hotel if you like wasting hard earned money."
The hotel experience initially was fantastic the staff at check in we're very friendly and informative, after checking in we went to our room where to our dismay the air conditioning didn't work properly, after having the "engineer" come up three times to fix the A/C the hotels solution was to simply put a box fan in the room. So not only was my stay […] in the W in Dallas hot but it was also very noisy and uncomfortable. Read moreGenuine Expedia guest review
"Perfect trendy location for events nearby."
The location, cleanliness of the rooms and the amazing beds make this hotel a must return to hotel. However next time without kids. Downside for us was only one chair in the room with two kids there was no space to eat dine in. We attended a concert at the American Airline center so the location in regards to that was perfect! The staff was super accommodating […] and very friendly. Read moreGenuine Hotels.com guest review
Stay at any other hotel in Dallas and you will be a much happier person. If you look at the history of my reviews (if it's possible on here), I have never had a bad experience at a hotel. This was a terrible place. I had always wanted to stay at a W hotel. NEVER AGAIN. Dallas-Victory ruined this brand for me.Genuine Hotels.com guest review
Wonderful hotel, maybe that's what the W stands for? The staff were so friendly, so helpful, and made you feel special. The security was amazing! The Ghost Bar was fun. The room was really nice but the open concept with the bathroom was a little different for four girls to use. Only 1 trashcan and it didn't have a liner which I don't understand. The […] toilet was in a separate room with a door but no trashcan in there which might be awkward for females at certain times of the month. The bed was superb with down-filled pillows. It was the most comfortable bed I've ever had at a hotel. The Bliss spa products were amazing. I went home and ordered several products online! The location was the main reason I choose this hotel. We went to a Coldplay concert at the AA Center. You only had to walk across the street to get there! No fighting traffic. I guess that in itself was worth the price. I wish it didn't cost so much so I could afford to visit often. The valet parking was expensive, I couldn't figure out what was actually charged. I went home to find an email that charged me an extra $100 for parking two cars overnight? I thought the valet parking cost $24/night. So I should have been billed $48. Mystery to me, I didn't feel like calling about it. So ask questions first I guess. Overall, I was happy. Read moreGenuine Expedia guest review
My reserved room type was not available upon check -in, but the receptionist (Angelika) handled it so well, that we did not mind at all. Staff was attentive and professional, in spite of the oversized crowd as a result of a nearby concert.Genuine Hotels.com guest review
"Pretty hotel, close to sites"
The hotel is beautiful, sleek and sexy.The room was very clean. The hallways are quiet. The staff was pleasant but not overly friendly. Some people may like that type of interaction but we prefer a more outgoing and attentive staff. We did not eat in the hotel since we had dinner plans elsewhere. We are not into the club scene, so we did not go into […] the Ghost Bar. I would think that as a guest of the hotel, the W would not charge the guest a cover charge to enter the Ghost Bar. I was disappointed that only one bottle of complimentary water was available in the room. I was also suprized to find that there was limited bathroom amenities available. Q-tips and cotton swabs would have been a nice touch. I have stayed in hotels with a lower price point and they offer plenty of complimentary perks with in the room ( mouthwash, toothpaste, toothbrush, q-tips, cotton swabs, etc). The Bliss items were lovely. Our safe in the room was not working and security came immediately to help us out. He determined that it would take longer to fix and he safely stored our items in the hotel safe while we were out for the evening. We appreciated his prompt attention to our issue. This is a lovely hotel and I can only comment on our interaction with staff and our thoughts on the hotel room. Again, this is a very lovely hotel. We had certain expectations based upon experiences at other hotels and that is what we would prefer in a hotel stay. Read moreGenuine Hotels.com guest review
"Check the AC Unit first."
Hotel is nice and fun. We got a room that the AC unit sounded like it was about to come off the wall. Didn't get much sleep because of it so check the unit before you go out for the night and want to crash when you get back.Genuine Hotels.com guest review
"W - Dallas"
Great hotel, especially location in center of downtown. Lovely rooms, tho' no free WiFi - only in lobby.Genuine Hotels.com guest review
Great hotel...fun, edgy....not what it was when it first opened but still cool. The staff seems a bit more common than they used to...not quite as trendy but still helpful. Pool scene is much more under control so that was nice...would stay again....Genuine Hotels.com guest review
Was disppointed at the random people they just had standing around the entrance of the hotel people who werent even staying there...the valet was a mess no one knew if you coming or going just not what you would expect at the W Hotel, kinda disappointed.Genuine Hotels.com guest review
"Not as nice as i had hoped"
Hotel was noisy and did not appreciate everything in the room having a price tag on it. I had booked for anniversary if i wanted to stay at a 7-11 I would have gone there.Genuine Hotels.com guest review
"Too much money for filthy rooms/pool"
I thought by getting a more expensive hotel room I'd get better service, our a view, our even a clean room but nothing of the sort. there was yellow crust on sol the beds sheets, the 2 in our room, the shower is right next to one of the beds, the pool was filthy and there was non stop partying all through the night. At for in the morning we were woken […] up by what sounded like a lady was being murdered in the hallway followed by an hour long throwing session of whatever could be found in the hallway. The glass on the infinity pool was so filthy you couldn't even see the sunset and the lobby was filled with ruffians and riff raff.all night drinking at one of the bars on the bottom floor. Save your money and go somewhere else. They even charge for wi-fi. I will definitely not be going there again. Read moreGenuine Hotels.com guest review
"W Hotel at Victory Plaza"
WHAT AN AWESOME PLACE!!! HIGHLY RECOMMEND TO ANYONE WHO WOULD LIKE TO BE PAMPERED. FROM THE TIME WE ARRIVED UNTIL THE DAY WE LEFT THE STAFF AND PERSONNEL WERE EXCEPTIONAL. LOVED IT!!! WELL BE BACK MR & MRS D BABBGenuine Hotels.com guest review
"W -- got to go at least once."
It is a great location. Modern rooms. Elegant. But not off the charts by any stretch.Genuine Hotels.com guest review
"W needs a bit of modesty"
Love the beds, bathrooms are a little funky. A curtain separates the bedroom from the bathroom and also when you walk into the room you walk through the bathroom first. So if you are into privacy or modest this is not the hotel for you. Otherwise nice friendly staff and they treat Starwood members really well.Genuine Expedia guest review
"The W Hotel Dallas, Tx."
The staff of the hotel was very nice and helpful. The hotel rooms are horrible. You walk immediately into the bathroom when you come into the room and only have a curtain for privacy. will never stay there again. I think the hotel is meant for alot younger folks!!Genuine Hotels.com guest review
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