Clean, modern, comfortable hotel room.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for your review! We did recently remodel to give our hotel more of a modern look, we are happy you noticed! Hope to see you the next time you are in the area!!
"New Year's Eve Stay"
Room was large and clean. Staff was very pleasant. The breakfast buffet had a wonderful variety and well kept.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for your 5-star review and for taking the time out to tell us about your stay. We are pleased to hear you enjoyed our hot continental breakfast and our staff. Hope to see you soon!
"Very Nice Hotel"
This is a great hotel, very clean and I really like the layout of the rooms. Would definitely stay there again when in town.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for your 5 star review. We recently remodeled our rooms so we are pleased to hear you enjoyed them. Hope to see you again soon!
only suggestionn is to offer thinner pillows. got a crick in my neck.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for your five-star review. We are sorry to hear you didn't enjoy our pillows, we have different options for pillows. Hopefully if you come back to visit we can accommodate you better. Hope to see you soon!
The first night we stayed the floor above us was rather noisy, probably the college students who were staying there for a sporting event. Other than that I have no complaints, it is a very nice hotel. Breakfast is okay nothing special.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for taking the time out to tell us about your recent stay with us. We are sorry to hear that you had trouble with the floor above you, hopefully you will come see us again and we can get you on the top floor!
"Close to airport. Great Staff & Fair Price"
Travelers want to get checked in without hassles to a room that's clean and comfortable. Staff super helpful, nice little bar in the lobby, and room that is new, not old and tired. Would stay there again.Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for these great comments and review. We look forward to serving you again soon!
"Great lodging choice."
A little noise from airplanes was heard during the day, but none at night. Overall a great choice for lodging.Genuine Expedia guest review
"Great place to stay"
We enjoyed this hotel. The room was great. The beds were very comfortable. We liked the layout of the room. Breakfast was full of many choices and it even satisfied a picky 12 year old. Will stay here again.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Karen were happy you enjoyed your stay and your breakfast. We want every guest stay to be enjoyable and we are happy this was your experience!
Extremely difficult to find. The staff was very accommodating, very helpful.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for the review Paul! We will share your comments with our team.
Roomy, clean, close to 96 frwy. Newer. Could offer better complimentary breakfast selections. Hampton offers better complimentary breakfast.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thanks for the feedback! We did just upgrade our breakfast and we hope to see you soon so you can come experience it.
Close to airport and accessible on and off major highways. Quiet location. Close to restaurants and shopping mall. Hotel staff were very helpful. Room suites are nice and comfortable. Good breakfast choices.Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for the great review Ruth! We look forward to serving you again on your next trip to Grand Rapids.
"Wedding event stay"
The hotel was clean and the attendants were friendly and helpful. Finding this hotel was not easy! The hotel was full both nights so there was a lot of activity. The breakfast area was too small to accommodate all of the patrons. Our TV remote did not work properly and I called the front desk and they gave me instructions on how to re-set it. I tried […] their method and it didn't work, however I did not pursue the problem any further as their was little time for TV. Read moreGenuine Hotels.com guest review
A little difficulty checking int (too much time) otherwise it was a perfect experience. The hotel was spotless throughout. The breakfast that was included in the rental price was delicious. Lots of variety; do it yourself waffles, hot and cold cereal, sausage,bacon, bagels, muffins, fresh fruit, eggs, all wonderful. The staff was thorough and considerate. […] I would recommend the hotel to everyone and will stay there again in the future. OH! they also have a "cultural coupon book" that can be purchased or included with the hotel. Very valuable. It saved myself and my spouse $24.00 and we only used one of 6-7 coupons. Also nice pool and workout areas. Read moreGenuine Hotels.com guest review
"VERY poor service"
No roll-away available, as was promised upon reservation. Also, when talking with the manager about it - he laughed at the situation, saying "you know what I think is funny? You need a roll-away and you're not going to get one." Very rude staff and I would not recommend it.Genuine Hotels.com guest review
"Though tucked away off main street, worth finding."
Staff was friendly, professional, & helpful. Room was clean & cozy. Lounge closed a little early for a Fri. night. Hotel is tucked away off 28th street with a small sign in front. I wouldn't have easily found it if I hadn't read this in a previous review. Would definitely recommend this hotel & would stay again.Genuine Hotels.com guest review
"Great hotel near Calvin College and GRR"
Very clean, comfortable, quiet rooms. Convenient location, though there is a lot of construction on 28th Street. Of course the hotel is way off 28th despite the address. The staff was friendly.Genuine Hotels.com guest review
"Located perfectly for my purposes"
Hotel staff assisted when we had issues with our room. Very friendly staff and made sure our stay was good.Genuine Hotels.com guest review
The hotel and room were very clean and comfortable. The front desk staff were very nice and helful. There were lots of little extras that just made it a very pleasant stay. I loved the Paul Mitchell products provided in the bathroom. I liked the complimentary bottle of water when you arrive. The hot breakfast was very good too. The excercise equipment […] was in very good shape. I will definitely keep Springhill Inn and Suites at the top of my list for great places to stay. Thank you. Read moreGenuine Expedia guest review
"Really supurb service"
The staff was attentive, attractive, and helpful--they are stars.Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you Ted for the five star review! We look forward to your next visit.
"Broken spa made for a disappointing stay"
We were disappointed as we had gone there because it had a spa, pool and exercise room. The spa was broken and no one told us until we had checked in and changed into our suits to go there. Then they said "oh yes it won't be ready to use until tomorrow". Would have been nice to know at check in so we could have chosen another hotel.Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for the feedback, we are sorry to hear about your experience. This is not what you should expect at our hotel and we have taken steps to ensure this does not happen again. We look forward to your next visit.
We could not have been more happy with our stay. The room was big and absolutely spotless. The hotel was quiet, and the staff was friendly and attentive. Breakfast was adequate if not sumptuous and there were no hitches with our reservation or checkout. We would stay here again in a minute. The location is completely convenient to SE Grand Rapids, Rt. […] 96 and Cascade. Read moreGenuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you so much for the great review, we will share it with our team. We hope to see you again soon.
My stay was very nice and i would deff recommend this hotel to anyone. I was very pleased with their service as well as cleaniness and comfort of my room :)Genuine Hotels.com guest review
"Great Way to start our family vacation when flying"
WE have stayed several times when traveling out of theGrand Rapids Airport, from E. Lansing. We like parking our car and the workers are all very pleasant and helpful. We enjoy the pool, jacuzzi, breakfast and the room set up. It has been a great start to our vacations! Keep up the great environment and service (w/airport transit/prking). Happy from […] East Lansing, MI Read moreGenuine Hotels.com guest review
We stayed at the Springhill Suites in Grand Rapids, MI. Because we have extended family there, we travel there often. We were very pleased with the accommodations and will put this in our 'go to' hotel option. The rooms, lobby and breakfast/bar area were very clean, and the staff was extremely courteous.. We reserved 4 rooms and everyone in our party […] was pleased with the hotel. Read moreGenuine Hotels.com guest review
This hotel has enough to be comfortable and enjoy your stay with a great price. Clean, friendly. Breakfast is very basic but good. Location is good once you find it - tucked back behind a mall.Genuine Hotels.com guest review
"Lovely setting and close to everything."
The room was very nice, comfortable bed and nice view. Lovely setting for the hotel. Hotel is hard to find. Need better signs to hotel. Would stay there again. Quality of service was very good.Genuine Hotels.com guest review
"VERY SATISFIED : WOULD STAY AGAIN"
THE GOOD: Hotel staff was very friendly and very accommodating. Room was spacious & nice. Pool is open until 11p which was nice. Location is great (shopping, food, coffee, 10-15 min drive to DeVos). NEEDS WORK: Hotel is VERY DIFFICULT TO FIND!!! Look for the Target plaza because it's tucked in there and the signs are tiny! Breakfast isn't served until […] 7a which was an inconvenience to us because we had to leave for our meeting by 7, however the front desk clerk told us he'd make sure there were items out before then (and he made good on his word as ALL items were available at 6:40a). Did not receive the extra blankets I went down to the front desk and asked for. He said he would bring them to my room but I never got them. OVERALL: Highly satisfied and would stay again! Read moreGenuine Hotels.com guest review
The hotel was very responsive to our need for handicapped equipment and even met some special dietary requirements for breakfast.Genuine Hotels.com guest review
"Hidden yet Sweet Place to stay"
Great location convent place to hit all of the must see's & close to Calvin College too.Genuine Hotels.com guest review
Nice, clean, quiet hotel. Did the trick! I'd go back there againGenuine Expedia guest review
great place.....very difficult to findd from the main street.....no real signs to direct us....Genuine Hotels.com guest review
Went vert well i give them all great marksGenuine Hotels.com guest review
"Convenient location, great amenities."
Good location (right behind Target and some other restaurants, nearby a mall, basically the main road where the hotel leads up to is lined up with major chain outlets and restaurants). Free parking, free wi-fi (albeit slow), free breakfast. The room is spacious, includes a kitchenette (microwave and a small fridge). I do appreciate that the sink is […] outside the bathroom so that 2 people can get ready at the same time. The walls are thin, I could hear the family with kids next door but it wasn't too bad. Laundry facility on site. If you ask the front desk, the receptionist will give you detergent and laundry sheet for free. Read moreGenuine Expedia guest review
A little hard to find but nice because it was very quiet. The guy at the front desk was very friendly and helpful. I would recommend this place and will definitely use it again when traveling in this area.Genuine Hotels.com guest review
"Well worth the price"
Great service and well kept. Only complaint is the pool is very small.Genuine Hotels.com guest review
"Fine but hard to find."
The location was very hard to find - down a dirt road behind a Target story - No real visable signs on the road. My GPS did not register its location.Genuine Expedia guest review
"Close to Airport and many businesses"
PROS: Very clean and comfortable hotel. Breakfast had a wide variety. Neighborhood includes many retail stores and restaurants. CON: Location is a little tough to find the first time. Had no hot water on a weekday morning.Genuine Hotels.com guest review
super clean super niceGenuine Hotels.com guest review
Clean, comfortable, a very nice hotel at a great valueGenuine Expedia guest review
"close to airport"
Everything but locating the hotel was great. No signs on the main road indicated where the hotel is and friends drove around for quite awhile to find it.Genuine Hotels.com guest review
Excellent hotel and area. Nice people, good service. I'll go back there again.Genuine Hotels.com guest review
The staff was very friendly and helpful. Our room was comfortable and clean. And the pool was relaxing. I will stay there again.Genuine Hotels.com guest review
"Great place to stay"
Very comfortable mattress; great breakfast; good room layout with sitting room; very friendly and helpful staff.Genuine Expedia guest review
Our room was wonderfully quiet. We didn't hear our neighbors the whole weekend. The breakfast bar was good too with waffles, sausage, and eggs. The pool and hot tub were smaller than we expected, but the pool was just the right temperature. The hot tub was hotter than any other I've experienced. No one sat in the tub for more than five minutes.Genuine Hotels.com guest review
"You should stay here!"
We were very pleased with our stay. this hotel is very clean and the staff are nice. They go out of their way to make sure you are happy. The breakfast bar is good. The pool area was nice but small. The only negative that I have is that there are no signs on the main hwy telling you that the hotel is down the road that you turn on. You have to use a […] side road off of the Target parking lot. It almost looks like a service entrance for Target, but it is the road that takes you to the Marriott and the Hampton Inn. Read moreGenuine Expedia guest review
"Spring Hill Suites"
We are an elderly couple and the staff at the hotel were extremely helpful in so many ways. Sarah (the woman behind the desk) was very competent, helpful and genuinely nice. We had not flown for 16 years and were unaccustomed to lots of changes which she helped us through. She helped us procure dinner since we were without a car and very hungry since […] we had not eaten since 5:00 a.m.the previous day.Our hotel room was spacious and extremely clean and decorated tastfully. Read moreGenuine Expedia guest review
"Springhill Suites, Grand Rapids, Michigan"
We had a great stay at the hotel. The room was clean and pleasant, the staff was friendly and the breakfast was great. We will stay again.Genuine Hotels.com guest review
Staff were courteous and the hot breakfast offered was excellent. You could have just about every kind of breakfast that you'd make in your own home. The room was attractively decorated; it was clean and the beds were very comfortable! I was impressed by how quiet it was in our room.Genuine Expedia guest review
In the eveings it seems like there is only one staff person to tend to business. They need to add a person.Genuine Hotels.com guest review
"Grand Rapids Springhill Suites"
The hotel was comfortable, but not exactly as pictured on their website. Although having a sofa, desk, and chair was nice, a small eating table would have been nice. The staff, however, was wonderful. We arrived at midnight in a cab paid for by the hotel. We asked for and received a late check out the next day as we had to wait for transportation to […] our next destination. The staff was very accommodating to us as we waited, helping us find a special place to have dinner as it happened to be my birthday. Read moreGenuine Hotels.com guest review
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