"You should stay here!"
We were very pleased with our stay. this hotel is very clean and the staff are nice. They go out of their way to make sure you are happy. The breakfast bar is good. The pool area was nice but small. The only negative that I have is that there are no signs on the main hwy telling you that the hotel is down the road that you turn on. You have to use a […] side road off of the Target parking lot. It almost looks like a service entrance for Target, but it is the road that takes you to the Marriott and the Hampton Inn. Read moreGenuine Expedia guest review
"Spring Hill Suites"
We are an elderly couple and the staff at the hotel were extremely helpful in so many ways. Sarah (the woman behind the desk) was very competent, helpful and genuinely nice. We had not flown for 16 years and were unaccustomed to lots of changes which she helped us through. She helped us procure dinner since we were without a car and very hungry since […] we had not eaten since 5:00 a.m.the previous day.Our hotel room was spacious and extremely clean and decorated tastfully. Read moreGenuine Expedia guest review
"Springhill Suites, Grand Rapids, Michigan"
We had a great stay at the hotel. The room was clean and pleasant, the staff was friendly and the breakfast was great. We will stay again.Genuine Hotels.com guest review
Staff were courteous and the hot breakfast offered was excellent. You could have just about every kind of breakfast that you'd make in your own home. The room was attractively decorated; it was clean and the beds were very comfortable! I was impressed by how quiet it was in our room.Genuine Expedia guest review
In the eveings it seems like there is only one staff person to tend to business. They need to add a person.Genuine Hotels.com guest review
"Grand Rapids Springhill Suites"
The hotel was comfortable, but not exactly as pictured on their website. Although having a sofa, desk, and chair was nice, a small eating table would have been nice. The staff, however, was wonderful. We arrived at midnight in a cab paid for by the hotel. We asked for and received a late check out the next day as we had to wait for transportation to […] our next destination. The staff was very accommodating to us as we waited, helping us find a special place to have dinner as it happened to be my birthday. Read moreGenuine Hotels.com guest review
"Sweet & Easy"
The staff was very nice and helpful. Easy shuttle from the air port, lots of dining choices close by. Room was clean. I would stay again.Genuine Expedia guest review
"Mix-Up with Reservation"
I booked a King Suite expecting it to have a whirlpool because under the room specifics, it listed a jetted bathtub. When I arrived at the hotel and realized the mistake, I asked if I their whirlpool suite was available for the weekend I was staying (I was interested in upgrading if at all possible). Unfortunately, I was told that I'd have to wait until […] the next day (we had a late check-in that night) until the manager got there. The next day, after doing some sightseeing and shopping, we returned to our room with our arms full of bags only to realize our key didn't work anymore. We went back to the counter and had to wait 35 minutes because the front desk associate was also the bartender and apparently she was making good tips at the bar because we were told we had to wait until she was finished at the bar. The hotel is nice, the area is quiet, but the service was horrible and because of that, I probably won't stay there again. Read moreGenuine Hotels.com guest review
"Excellent Hotel at great price."
We had a double queen with a pull out couch. 5 people staying in the room. It had a kitchenette for coffee and snacks and a split bath (tub, toilet separate from sink), which was ideal for a crowd. The pool and hot tub were great and close to shopping. It is behind Target but far enough back to be quiet from main road. We did need extra towels, blankets […] and extra bathroom supplies that someone forgot but we got it all with a "smile and anything else you need?" The breakfast was great too; waffles, eggs, sausage, and assorted cereals, oatmeal, fruit and breads. This was a great stay? Read moreGenuine Expedia guest review
Comfortable bed and a good breakfast. Great for our one night stay.Genuine Hotels.com guest review
It was very hard to find, but worth it once I found it.Genuine Hotels.com guest review
"Nice new hotel! - Just hard to find"
This is a nice hotel. It even has a bar downstairs in the lobby. The only negaive is the location because you can't see it off of 28th St. It's hidden behind stores and trees. Other than that, I was very satisfied. I would stay there again if I needed to now that I know where it's located.Genuine Hotels.com guest review
"SpringHill in GR, MI"
Very nice rooms and clean!! Enjoyed the stay and the location! Next year same place!Genuine Hotels.com guest review
After a horrible stay at a competing hotel chain, I decided to try this one. What a nice stay. Hotel staff were very friendly, professional & helpful. I will definitely stay there again. We slept great!!Genuine Hotels.com guest review
"Once again Marriott brand did not let me down"
This hotel is newer than other chain hotels noticed off 28th St. Rooms were spacious, not confining, appreciate ability to open windows, flat screen tv, mini refrigerator. Did notice king bed top sheet was doubled, must have used two full sheets. Great value!Genuine Expedia guest review
""Would definitely stay here again!""
I booked 2 rooms for my 3 friends and I for our yearly trip. Hotel and rooms were very clean. Staff was very freindly and helpful. My 2 friends that stayed in the other room, liked the convenience of the extra sofa and chair so that they could come and hang out with us. The breakfast offered had a wonderful variety of foods to choose from. We also spent […] some time in the fitness room. Due to our short stay and busy schedule we didn't have time to enjoy the nice pool here. The hotel is back a drive from highway behind Target store but I was aware of this from reading reviews. Great place! Read moreGenuine Expedia guest review
"Pleasant, quiet, comfortable stay"
The room and the bathroom were very clean. The entire hotel was well maintained. Room was quiet and comfortable. I would like to see 2 TVs in a suite not just one that swivels between rooms.Genuine Hotels.com guest review
Although checkout time is 12:00, housekeeping was knocking on the door at 9:00am, waking me up after a late night working. There are no "do not disturb" signs available.Genuine Hotels.com guest review
"These are not suites!"
Had a "suite" which in reality was only a small room with a 5 ft wall to give the bedroom area a little privacy! Should not be called a suite so rather disappointing. I'm sure this draws many people in thinking its a separate bedroom. Would not return.Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast Thank you for the review Tim. We are sorry you did not enjoy your experience. Our staff wants every guests stay to be as enjoyable as possible and I am sorry this was not what you experienced. We will share your feedback so we can constantly improve on our levels of service and accommodations.
"Nice Place - Would stay again!!"
Hotel was great. I no they had no control over the street repairs, but it was a hassel getting out of the joined parking lot.Genuine Hotels.com guest review
The staff were a pleasure to deal with. Friendly, professional and very willing to help. Complimentary breakfast was excellent as well.Genuine Expedia guest review
"Nice hotel, quick access to 28th St. and I96"
nice clean hotel, good self serve breakfast,Genuine Hotels.com guest review
"A GREAT HOTEL"
A nice hotel room, good breakfast, helpful front desk staff, great pool and hot tub. We would stay here again.Genuine Hotels.com guest review
"Quiet location -if you can find it!"
We have stayed at various categories of Marriott hotels before but not SpringHill suites and so we were very curious. The problem is finding the hotel as it has only a very tiny sign in a sea of signs on a very busy street to indicate a need for a turn. Then it is still guesswork as you meander back past a mall and then an open area which mystically […] leads to the hotel. The front desk help hear this all the time apparently.Turn at the large Target sign on 28th St. Once, we arrived we found the hotel to be new, clean and have exceedingly well-appointed suites,especially for the money.We liked the staff and the recreational facilities were being enjoyed by all. 28th St has every imaginable type of shops, restaurants, etc so it is convenient to the airport and only about 10-15 minutes from downtown. Read moreGenuine Expedia guest review
"GREAT FOR BUSINESS"
Great location,,,quiet,,,fine breakfast...nice staff...Genuine Expedia guest review
Excellent hotel!!!..........would definitely stay again.........great breakfast.........close to everything........prompt service.Genuine Hotels.com guest review
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