All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here5250 28th St Se, Grand Rapids, MI, 49512, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 110 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Located perfectly for my purposes"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff assisted when we had issues with our room. Very friendly staff and made sure our stay was good.
Genuine Hotels.com guest review
2 night business trip May 15, 2013
Laurie
US
5.0 / 5Outstanding
"Excellent hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and room were very clean and comfortable. The front desk staff were very nice and helful. There were lots of little extras that just made it a very pleasant stay. I loved the Paul Mitchell products provided in the bathroom. I liked the complimentary bottle of water when you arrive. The hot breakfast was very good too. The excercise equipment was in very good shape. I will definitely keep Springhill Inn and Suites at the top of my list for great places to stay. Thank you.
Genuine Expedia guest review
Other trip Apr 29, 2013
Allyson
US
5.0 / 5Outstanding
"Really supurb service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was attentive, attractive, and helpful--they are stars.
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you Ted for the five star review! We look forward to your next visit.
Other trip Apr 9, 2013
Ted and Friend
US
4.0 / 5Excellent
"Broken spa made for a disappointing stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were disappointed as we had gone there because it had a spa, pool and exercise room. The spa was broken and no one told us until we had checked in and changed into our suits to go there. Then they said "oh yes it won't be ready to use until tomorrow". Would have been nice to know at check in so we could have chosen another hotel.
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for the feedback, we are sorry to hear about your experience. This is not what you should expect at our hotel and we have taken steps to ensure this does not happen again. We look forward to your next visit.
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We could not have been more happy with our stay. The room was big and absolutely spotless. The hotel was quiet, and the staff was friendly and attentive. Breakfast was adequate if not sumptuous and there were no hitches with our reservation or checkout. We would stay here again in a minute. The location is completely convenient to SE Grand Rapids, Rt. 96 and Cascade.
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you so much for the great review, we will share it with our team. We hope to see you again soon.
Other trip Mar 10, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was very nice and i would deff recommend this hotel to anyone. I was very pleased with their service as well as cleaniness and comfort of my room :)
Genuine Hotels.com guest review
1 night romance trip Feb 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Way to start our family vacation when flying"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
WE have stayed several times when traveling out of theGrand Rapids Airport, from E. Lansing. We like parking our car and the workers are all very pleasant and helpful. We enjoy the pool, jacuzzi, breakfast and the room set up. It has been a great start to our vacations! Keep up the great environment and service (w/airport transit/prking). Happy from East Lansing, MI
Genuine Hotels.com guest review
1 night family trip Feb 18, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Springhill Suites in Grand Rapids, MI. Because we have extended family there, we travel there often. We were very pleased with the accommodations and will put this in our 'go to' hotel option. The rooms, lobby and breakfast/bar area were very clean, and the staff was extremely courteous.. We reserved 4 rooms and everyone in our party was pleased with the hotel.
Genuine Hotels.com guest review
1 night trip Jan 20, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel has enough to be comfortable and enjoy your stay with a great price. Clean, friendly. Breakfast is very basic but good. Location is good once you find it - tucked back behind a mall.
Genuine Hotels.com guest review
1 night business trip Dec 5, 2012
Michelle
US
4.0 / 5Excellent
"Lovely setting and close to everything."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very nice, comfortable bed and nice view. Lovely setting for the hotel. Hotel is hard to find. Need better signs to hotel. Would stay there again. Quality of service was very good.
Genuine Hotels.com guest review
1 night trip Oct 12, 2012
Pat
US
4.0 / 5Excellent
"VERY SATISFIED : WOULD STAY AGAIN"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
THE GOOD: Hotel staff was very friendly and very accommodating. Room was spacious & nice. Pool is open until 11p which was nice. Location is great (shopping, food, coffee, 10-15 min drive to DeVos). NEEDS WORK: Hotel is VERY DIFFICULT TO FIND!!! Look for the Target plaza because it's tucked in there and the signs are tiny! Breakfast isn't served until 7a which was an inconvenience to us because we had to leave for our meeting by 7, however the front desk clerk told us he'd make sure there were items out before then (and he made good on his word as ALL items were available at 6:40a). Did not receive the extra blankets I went down to the front desk and asked for. He said he would bring them to my room but I never got them. OVERALL: Highly satisfied and would stay again!
Genuine Hotels.com guest review
1 night trip Oct 6, 2012
MK
US
5.0 / 5Outstanding
"Hidden comfort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was very responsive to our need for handicapped equipment and even met some special dietary requirements for breakfast.
Genuine Hotels.com guest review
Other trip Oct 2, 2012
Larry P
US
5.0 / 5Outstanding
"Hidden yet Sweet Place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location convent place to hit all of the must see's & close to Calvin College too.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
C.S.
US
4.0 / 5Excellent
"Nice Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice, clean, quiet hotel. Did the trick! I'd go back there again
Genuine Expedia guest review
Other trip Sep 24, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
great place.....very difficult to findd from the main street.....no real signs to direct us....
Genuine Hotels.com guest review
1 night business trip Sep 7, 2012
A Traveler
US
5.0 / 5Outstanding
"trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Went vert well i give them all great marks
Genuine Hotels.com guest review
1 night trip Sep 10, 2012
A Traveler
US
4.0 / 5Excellent
"Convenient location, great amenities."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good location (right behind Target and some other restaurants, nearby a mall, basically the main road where the hotel leads up to is lined up with major chain outlets and restaurants). Free parking, free wi-fi (albeit slow), free breakfast. The room is spacious, includes a kitchenette (microwave and a small fridge). I do appreciate that the sink is outside the bathroom so that 2 people can get ready at the same time. The walls are thin, I could hear the family with kids next door but it wasn't too bad. Laundry facility on site. If you ask the front desk, the receptionist will give you detergent and laundry sheet for free.
Genuine Expedia guest review
Other trip Sep 10, 2012
Je
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
A little hard to find but nice because it was very quiet. The guy at the front desk was very friendly and helpful. I would recommend this place and will definitely use it again when traveling in this area.
Genuine Hotels.com guest review
1 night trip with friends Sep 3, 2012
Joyce
US
5.0 / 5Outstanding
"Well worth the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service and well kept. Only complaint is the pool is very small.
Genuine Hotels.com guest review
3 night family trip Aug 16, 2012
Tom
US
4.0 / 5Excellent
"Fine but hard to find."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location was very hard to find - down a dirt road behind a Target story - No real visable signs on the road. My GPS did not register its location.
Genuine Expedia guest review
Other trip Aug 11, 2012
A Traveler
US
5.0 / 5Outstanding
"Close to Airport and many businesses"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
PROS: Very clean and comfortable hotel. Breakfast had a wide variety. Neighborhood includes many retail stores and restaurants. CON: Location is a little tough to find the first time. Had no hot water on a weekday morning.
Genuine Hotels.com guest review
3 night business trip Aug 4, 2012
Ben
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
super clean super nice
Genuine Hotels.com guest review
2 night family trip Jul 27, 2012
A Traveler
US
5.0 / 5Outstanding
"Surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, comfortable, a very nice hotel at a great value
Genuine Expedia guest review
Other trip Jul 31, 2012
A Traveler
US
5.0 / 5Outstanding
"close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything but locating the hotel was great. No signs on the main road indicated where the hotel is and friends drove around for quite awhile to find it.
Genuine Hotels.com guest review
1 night trip Jul 17, 2012
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent hotel and area. Nice people, good service. I'll go back there again.
Genuine Hotels.com guest review
1 night business trip Jul 18, 2012
A Traveler
US
5.0 / 5Outstanding
"great nigh"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was very friendly and helpful. Our room was comfortable and clean. And the pool was relaxing. I will stay there again.
Genuine Hotels.com guest review
1 night trip with friends Jun 30, 2012
Wendy G
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable mattress; great breakfast; good room layout with sitting room; very friendly and helpful staff.
Genuine Expedia guest review
Other trip May 12, 2012
Frank
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"These are not suites!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    2.0
Had a "suite" which in reality was only a small room with a 5 ft wall to give the bedroom area a little privacy! Should not be called a suite so rather disappointing. I'm sure this draws many people in thinking its a separate bedroom. Would not return.
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for the review Tim. We are sorry you did not enjoy your experience. Our staff wants every guests stay to be as enjoyable as possible and I am sorry this was not what you experienced. We will share your feedback so we can constantly improve on our levels of service and accommodations.
1 night trip Aug 9, 2013
Tim
CA
5.0 / 5Outstanding
"Nice Place - Would stay again!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was great. I no they had no control over the street repairs, but it was a hassel getting out of the joined parking lot.
Genuine Hotels.com guest review
2 night trip May 3, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were a pleasure to deal with. Friendly, professional and very willing to help. Complimentary breakfast was excellent as well.
Genuine Expedia guest review
Other trip Dec 6, 2012
Doug
CA
5.0 / 5Outstanding
"Nice hotel, quick access to 28th St. and I96"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice clean hotel, good self serve breakfast,
Genuine Hotels.com guest review
1 night business trip Oct 8, 2012
Dennis
CA
5.0 / 5Outstanding
"A GREAT HOTEL"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A nice hotel room, good breakfast, helpful front desk staff, great pool and hot tub. We would stay here again.
Genuine Hotels.com guest review
2 night family trip Jul 24, 2012
LHP
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Apr 24, 2015
John
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Apr 10, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Jane - Thank you for your 4 Star review of your recent stay with us. We hope to see you back as a guest again soon.
1 night family trip Apr 3, 2015
jane
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 Star review of your recent stay with us!
1 night trip with friends Mar 1, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Deborah - Thank you for your 5 Star review of your recent stay with us.
4 night business trip Jan 18, 2015
Deborah
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 4 star review of your recent stay with us. We are glad to learn that you enjoyed your time with us.
1 night business trip Dec 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 Star review of your recent stay. We look forward to welcoming you back as a guest soon.
1 night family trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 star review of our property. We look forward to you staying with us again in the future.
1 night business trip Aug 22, 2014
Chante Graham
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 star review of our property. We look forward to you staying with us again in the future.
3 night trip Jun 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 4 star review of our property. We look forward to you staying with us again in the future.
1 night trip May 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 4 star review of our property. We look forward to you staying with us again in the future..
1 night business trip May 2, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 star review of our property. We look forward to you staying with us again in the future.
1 night trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 star review! Glad you enjoyed your stay. Hope to see you the next time you are in the area.
1 night business trip Feb 7, 2014
A Traveler
US
4.0 / 5Excellent
"Nice room, helpful staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your review. Glad you enjoyed your room, and our staff was able to help you with your needs. Hope to see you in the near future!
Other trip Jan 4, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for your 5 Star review!
Other trip Nov 11, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you H for this five star review. We look forward to your next visit.
Other trip Oct 20, 2013
H
US
5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for the five star review Nicole!
1 night romance trip Jun 22, 2013
Nicole B
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by SpringHill Suites Grand Rapids Airport Southeast
Thank you for the five start review!
1 night trip May 25, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews