Melissa from the front was just so helpful and welcoming. She' salways on the ball doing something, always with a smile on her face. We travel a lot and this was so nice to see. Other man, who I later learned was the owner, was glaringly not interested in anyone and every time for the 6 days we stayed there, was on the computer and made no eye contact. […] Suggestion is do his work in the back so he doesn't appear so disinterested in people. Read moreGenuine Hotels.com guest review
"Safe, clean, kind of musty though"
This was a safe hotel in a safe area, which is one of the first things I always look for in a hotel. It was clean and I felt comfortable enough in the room. However, my room on the third floor smelled very musty. I had to open the window each time I entered the room to air it out. I don't know if there was a recent bathroom flood, or if that floor had […] a mildew/mold problem or something, but it was definitely noticeable. I also visited another room on the third floor and it smelled the same ... so I don't know if the whole third floor smells musty or not. Aside from that, it was a decent hotel. Read moreGenuine Hotels.com guest review
"Don't stay there!"
This was my worst hotel stay ever. I requested a non-smoking room; so I was placed on a floor that was "half-smoking and half-non-smoking." The smoke permeated throughout the floor and while my room was smoke-free, the smell was awful. When I asked for another room on a non-smoking floor, I was told that they could not accomodate us. The "suite" was […] not a suite at all but one room with a chair and a sleep sofa. I checked out of the hotel early and stayed across the street at another hotel. Read moreGenuine Hotels.com guest review
It was what it was. Chain hotel with paper thin walls, nothing special.Genuine Hotels.com guest review
"For the price....ok hotel"
The location of the hotel is great...it's withing walking distance of "The Melting Pot", "Applebees" as well as the mall, however overall, the hotel quality is fair. I do have to say for the price it is "ok" overall. Would I stay there again? Probably not.Genuine Expedia guest review
Good bargain. A little dated but clean. Two night stay visiting niece at college. Close to mall restaurants & college.Genuine Expedia guest review
"Fits the Bill"
Good location, good value. The breakfasts were somewhat mundane. Seems to cater mostly to work crews.Genuine Hotels.com guest review
I went through EXPEDIA to book two rooms (non-smoking) for the weekend. When we arrived at the hotel, we found that some unknown person cancelled the second room. The lady on duty tried to find a second room and all she could come up with was a smoking room. We declined the second room. I contacted EXPEDIA and they showed two rooms booked under my name, […] I was given a refund for the second room. As for the room itself it did have a slight odor of cigarette smoke, The shower curtain rod was broken but other than that the room was ok. Read moreGenuine Expedia guest review
"Not what I expected from Best Western"
Not very good; Won't be backGenuine Hotels.com guest review
"Great birthday celebration"
Traveled to Newport News to attend "Family Weekend" event at CNU and celebrate kids birthdays with friends 10/6 - 10/8. Hotel suite was very accommodating and easy to locate. Short drive to Busch Gardens where we enjoyed Howl - O -Scream and roller coaster rides for birthday celebration. Knowing that we would return to a nice quiet hotel after a fun […] filled day at Busch Gardens was calming and reassuring to us all. Read moreGenuine Expedia guest review
"Modest rates in a good hotel in an interesting ar"
The only complaint is that the room (Rm 314) had a very unpleasant odor, very much like stale tobacco, although it was supposed to be a non-smoking room. Other than that, all was fine.Genuine Hotels.com guest review
"graduation of granddaughter from Fort Eustis"
This was a nice and friendly staff. Wonderful night after our night at a motel 6 in West Virginia.Genuine Expedia guest review
The hotel was clean and staff was very nice would stay again.Genuine Hotels.com guest review
"Not the best but not the worst."
The hotel where I usually stay in Newport News was sold out so I used Expedia to find a comparable rate at a hotel in a safe location within a reasonable distance from my daughter's university. While the location was just off of a major thoroughfare, it was stuck behind a trucking company and across from a strip mall that is partially being torn down. […] Check in was accomplished in less than 2 minutes and I was given a room on the 3rd floor. I was also given instructions on how to operate the air conditioning system. The hallway was quiet, however there was an odor of stale cigarette smoke the entire length of the hallway even though the rooms were designated non-smoking. I opened the door to my room and was overpowered by a stale cigarette odor. There were long black hairs on the floor of the bathroom beside the tub which also evidence of mildew in the corners of the tub wall enclosure. The towels were dingy and also smelled musty. The commode was clean. The door to my room did not lock well as the strike plate on the door frame was damaged as if there had been forced entry. This did not allow for the dead bolt to be deployed. I was traveling alone and wanted to secure my door completely. The front desk representative came to the room and said that the door was secure and that there were no other rooms where I could be moved. I spent the weekend with a chair in front of the door for safety. Television was broken. POSITIVES: Quiet, great bed, sitting area in room excellent. Read moreGenuine Expedia guest review
"Pleasant and Friendly Stay at Best Western Plus"
We were there for a family reunion, and while most of our relatives stayed at the Marriot at City Center we found that the Best Western Plus offered us all the amenities of a nice hotel and breakfast. The breakfast was huge plus because we were traveling with small children.Genuine Hotels.com guest review
Hotel was in a good location to stores and restaurants.Genuine Expedia guest review
Great location, clean rooms, friendly serviceGenuine Hotels.com guest review
I thought that the stay could have been better. We were told breakfast was until 10 am and the food was packed away by 9:30 am. In addition, our toilet didn't work all that well, housekeeping kept busting in and our late check-out wasn't late.Genuine Hotels.com guest review
Situated in the middle of everything we wanted to see. Clean and comfortableGenuine Hotels.com guest review
Nice staff. Limited breakfast options. Clean rooms.Genuine Expedia guest review
"Nice hotel for the price ."
We came in for a nights stay and for the price we were satisfied. The bed was comfortable and had plenty of pillows , which I like. The room was Cumfy and the staff was nice. Didn't hear a bunch of noise and was not bothered by anyone. If I had to choose this hotel in the future for a night stay I would.Genuine Hotels.com guest review
"Excellent service and location"
The location is excellent! We were there to detliver our soldier to Ft Eustis and they gave us an extra day with him. the hotel accomadated our need for an extra night and different size room than originally booked - Jerry at the front desk was amazing! Plan to stay there again when we visit our soldier.Genuine Expedia guest review
Planning to stay here again. The room was quiet, well kept-up, and it was easy to sleep late.Genuine Expedia guest review
It was better than expected! Great price great location and great quality!Genuine Hotels.com guest review
"Good stay but strong cigarette smoke smell."
The only major complaint I had about the hotel was he smell of cigarette smoke in the hallways. Very overwhelming, but the odor never made it inside my room. Overall a good place to stay for a few nights.Genuine Expedia guest review
"Nice Hotel with a friendly staff ."
Nice Hotel with a decent price . No problems encountered .Genuine Expedia guest review
"the front desk wasn't helpful"
It was a nice place but the personal in the front desk was not helpful.Genuine Expedia guest review
the rooms could have been up dated but over all it was a good dealGenuine Hotels.com guest review
Good location which suited my needs for visiting family. Price was just right.Genuine Expedia guest review
Hotel was near airport but not so close that I heard any airplanes. Area seemed safe and was very near shopping and food. Breakfast was continental, but included bacon and eggs (not the best eggs, but the bacon was a pleasant surpirse for a continental). Also juices, cereal, etc. Room was a good size and everything worked fine. Bed maybe slightly hard. No […] significant sounds from neighboring rooms, during my stay - but they were not crowded and I only saw business folks checking in/out. Wireless internet worked fine. And price was very good. Overall - I would stay there again and recommend if you're looking for a good deal. Read moreGenuine Hotels.com guest review
We had a king mini-suite. It was clean, odor=-free and quiet, even though it was just off the lobby. The help was nice. I will be coming back in January and will need 3 rooms for 4 nights each, and will definitely be staying here. I had previously stayed across the street at the Microtel and would not go there again.Genuine Hotels.com guest review
"Had issues will loud people"
I had a horrible time sleeping because the people next to us had their music too high, I mean I could hear it loud and clear in my room. I tried to call the front desk a few times not no one answered. It was about 1am when all this started and I was with my husband and daughter and did not want to leave the room to go up front to talk to the staff when […] they should have answered the phone. Other then that it is a nice hotel, staff not very friendly, never spoke a word as we came in and out. Read moreGenuine Hotels.com guest review
"Good place to stay"
Hotell was fine, our room was clean, and the night clerk was helpful and informative. She answered all my questions. The checkout process on the next day was okay though the clerk was cool and distant due in some measure to his having to do many things at once. He wasn't interested in my Best Rewards card so I suspect this is something I have to do […] online. He refused to handle it. Good place, though, and a good breakfast. Read moreGenuine Hotels.com guest review
"Very good experience, can't beat the price"
I was a little skeptical of staying here, after reading some so-so reviews. I have to say, I couldn't have asked for a better experience. The location is great, my husband and I stayed overnight for a family function we went to, so we had plenty of time to waste before the even happened. I loved that the hotel was right across the street from the mall […] and so many restaurants, we never had a hard time finding something to do. Our room, and the rest of the hotel, was very clean. The room was pretty big, too. The staff that we dealt with, were very nice and helpful. Sure, the free breakfast wasn't gourmet, but I was surprised with the choices they offered. I was happy that they served hot foots like bacon, scrambled eggs, and sausage gravy & biscuits. They also had all of the basic cold foods (cereal, muffins, etc.). Basically, I felt that the hotel was a really good value for what we paid. I would definitely recommend it, and I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Good Hotel for the price"
Nice hotel and places to goGenuine Expedia guest review
"Just what I expected and more."
I don't understand the negative reviews. My stay was exactly what I expected and very appropriate for the money I paid. No frills, just clean and exactly as advertised. Breakfast was good(a little stronger coffee please), my room was very nice and clean. The lobby and breakfast area were clean and comfortable. My only small issue was although they were […] clean, there were a few stains on a few of the towels(which I discarded) and didn't use. Everything else was a great value for the money. There were no loud neighbors etc. Front desk staff were very friendly(even at 11pm) and accomodating. Read moreGenuine Hotels.com guest review
Had quick and friendly service by a Young lady named Melissa! Seening a smiling face from a attandant whom seem not to mind helping when you enter hotel makes the stay worth while!! Hotel of choice for service alone!!!Genuine Hotels.com guest review
"Best Western Plus"
We only stayed for one night and the hotel staff was very friendly our room was big but it felt kind of dusty my boyfriend had an allergic reaction, our overall experience was good but it may need a little more cleanliness.Genuine Hotels.com guest review
"I should have believed the rating before i booked"
2 1/2 staris is way too generous i think -1 out of 4 towels had stains on them and they were "really rough," to the touch -bed sheets and pillow cases lets say were not so bright and clean looking either -it was a big room but a big disappointment as far as feeling comfortable -shower curtain was not wide enough to cover the length of the tub -comforter […] and decorative pillows were also stained -walls and floors are "paper thin," I could hear every footstep above me and therefore know my steps were be heard below. Read moreGenuine Hotels.com guest review
we were in room 207, right up against the ice and pop machines. the noise from the machines was a bit annoying. I did really appreciate having a washing machine available, and the breakfast buffet was excellent.Genuine Hotels.com guest review
"Best Western, Newport News, Va"
We were very pleased with the accomodations. The room was very comfortable for the short stay and within minutes of restaurants and shopping centers. It was also close to the major highways so it was easy on/off. The continental breakfast was fantastic and the employee service was also great. The only issue was the lack of working equipment in their […] exercise room, but we would stay there again and also recommend it to our family and friends. We give it a strong 4 stars!!! Read moreGenuine Hotels.com guest review
Staff were friendly and helpful. Hotel room could use an upgrade. Overall good.Genuine Expedia guest review
Insgesamt ok. Negativ war die sehr laute Klimaanlage, scheinbar keine regelmaessige Reinigung des Pools sowie der eindeutig zu kleine Fruehstuecksraum. Es gab ungefaehr nur 8 Tische fuer das ganze Hotel...Daher war meistens eine Wartezeit fuer den Tisch notwendig. Nichtraucher sollten sich besser nochmal per Mail an das Hotel wenden. In den Raucherzimmern […] wird ein Duft in die Klimaanlage gefuellt, der den Rauch nur sehr oberflaechlich ueberdeckt.... Besser vorab ein Nichtraucherzimmer schriftlich bestaetigen lassen. Read moreGenuine Expedia guest review
"Greit sted å overnatte for en natt"
Vi var to familier som overnattet her en natt på vei til Williamsburg. Grei beliggenhet ved kjøpesenter og flere restauranter. Vi hadde stort rom med to Queens og en sovesofa og det var helt perfekt for en familie på 4. Ok frokost, gratis internett og greit nok basseng ute.Genuine Hotels.com guest review
We were a family of 5 and we had a large suite with 2 queen and a sofa in a separate room, was OK and clean. The breakfast was OK but limited in choice and timing. Small external pool, not very clean.Genuine Hotels.com guest review
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