"unable to check in and lost deposit of apx $190"
I reserved a room for my daughter and paid a deposit and the remainder was to be paid at check in. My daughter was denied the room as she did not have a credit card with her name on it nor did her companion who was over 21 years of age whose name the room was booked under. I gave her cash as well as a prepaid american express card to cover the balance […] and much more. The staff would not accommodate them and also I was not able to get a refund of my deposit so they kept approximately 190 dollars of my money for nothing. I am very upset and will never recommend the platinum and I am not thrilled with Expedia either. I was hoping to give my daughter a great present instead she was sent away and i lost money very unhappy was I. I realize if I had been there with my card myself she would have been accommodated but I was out of town so I tried to arrange this for her to no avail. I just want to alert others so that they may learn from my mistake so as not to loose out like we did. The Platinum looked like a great place to stay its a shame we will never know and Expedia s a great service but I am disillusioned and upset about this endeavor. Read moreGenuine Expedia guest review
Response by Platinum Hotel Thank you for taking the time to complete a review. I apologize for the levels of service your received and i would like to hold these individuals accountable. Our goal is to never say "NO", I was hoping you could possible share some more details to ensure that we address and take the proper steps so future visits and guests do not encounter the same concerns. Once again, my sincerest apology. Sincerely, Joseph McGovern Front Office Manager Platinum Hotel & Spa
"Home away from home"
This was a peaceful haven compared to the chaos of the strip hotels.Genuine Expedia guest review
"A Quiet Oasis in the Chaos"
If you want a great place to stay away from all the noise of the strip, but still close enough to walk, this is the place. Huge mini-suites with excellent service. Very quiet and restful.Genuine Hotels.com guest review
"Good business hotel just off the strip"
If you are looking for a hotel where you can escape some of the mania of the Las Vegas strip, the Platinum is a great choice. We stayed in a suite which had a kitchenette. It was both convenient and spacious - the latter not found in the casino hotels at this price point. The monorail was convenient and staff were super helpful. We were in Vegas for […] CES and appreciated the oasis away from the crowds and neon. Read moreGenuine Expedia guest review
"Just off the strip"
Clean hotel, reception needs a little insight into acknowledging waiting clients but mostly OK, nice bar and pool areas, cosy and comfortable, nice happy hours at the bar, good room service. Close to strip along well lit road, easy walk to all amenities, with a 7/11 next door.Genuine Hotels.com guest review
"Good to stay"
Large room size. Silent circumstances. comfortable bed.Genuine Expedia guest review
"Best non smoking hotel"
All around this is one of the great hotel we have ever experiencedGenuine Hotels.com guest review
"great hotel and smoke free"
Wonderful hotel. Clean, large rooms that had very comfortable beds and linens. Large kitchen area and washer/dryer in room (a huge plus when traveling with kids). Quiet atmosphere and smoke free. Nice pool and fitness center. Very friendly and helpful staff. Would definately stay here againGenuine Hotels.com guest review
"New years vacation"
Hotel was OK but seemed a little old but I guess it was good for the price?Genuine Expedia guest review
"Another great visit to Platinum Hotel & Spa"
What can I say? We love the platinum. We both utilized the spa and got awesome massages but didn't do much else on site because sadly, we both got sick on Christmas day and were sick for two days, which was half our trip duration! We love you Platinum. :)Genuine Hotels.com guest review
"New Year in Vegas"
Great Hotel. Far enough of the strip to provide a quiet peaceful slepp, bit close enough to be able to walk to the strip in 10 minutes. Staff are excellent.Genuine Expedia guest review
DirtyGenuine Expedia guest review
"New Year's Eve in Vegas"
We had a 4-night stay over New Year's Eve and were so happy to be off the strip! This is actually about a 6 or 8 block walk to the Strip but worth it if you want to get away from the lights and noise and smoke of the Strip. The staff were very pleasant and responsive to our requests. The rooms are spacious and we enjoyed having the kitchen facilities, […] even just for snacking and a few beverages. Read moreGenuine Expedia guest review
Great hotel close to everything. Would have loved a full sized coffee pot in the room. A spa on site, small but great service and very relaxing. Loved the pool and restaurant. Great urban feel at an affordable priceGenuine Hotels.com guest review
One valet (Chinese accent) very rude. Russian or swedish front desk very rude. Aside from that the view was.greatGenuine Expedia guest review
We loved this hotel:quiet, enormous room with separate living room and dining area, nice bathroom with jacuzzi tub. It's only two blocks to the strip, if you want to go there. We ordered room service twice and it was great and reasonably priced. The pool and whirlpool were nice to go to and we did every evening that we were there. If we ever go back […] to Las Vegas, we will definitely stay here. Read moreGenuine Expedia guest review
"Best room in Vegas comfortable suite"
Great washer dryer, extremely large cozy suite. Lovely shower jacuzzi tub gormet kitchen with granite ice maker and a large deck over looking indoor and outdoor pools...lovely fire put sofas on pool deck Cabs were slow on NY they took us in hotel li wry car 3X as we had a wedding and events Snd even drive us to airport We would stay no where else in […] vegas........great food and happy hour Read moreGenuine Expedia guest review
I saw the cockroach... OMGGenuine Hotels.com guest review
"Great off-strip option"
For those who want a non-gaming off-strip accomodation, the Platinum is as good as it gets. The property is also entirely smoke-free.Genuine Hotels.com guest review
"Overall Excellent very good"
The Suite was large (over 900 sq. feet) and extremely comfortable! The only significant issue was a leaking shower that dripped water. I reported it three times to hotel management and it was never addressed! The overall value was excellent! The bedroom TV was dated and the WIFI signal was weak but functioned. The kitchen was well equipped and very […] functional. I really enjoy my stay. The large whirlpool tub was a treat. The hotel is non gamming which is a plus very quite. The staff was very friendly and attentive. The valet staff provided excellent service and were helpful in providing directions. Read moreGenuine Expedia guest review
"National Finals Rodeo"
This is our second year staying at this hotel We love it here. Full kitchen and washer and dryer Makes a week in Vegas relaxing. The Well Spa is amazing, The restaurant is great and all the staff is so kind and helpful We will be back for the rodeo next year.Genuine Hotels.com guest review
This was our third stay at The Platinum. It is smoke-free so no nasty stale smoke smell others at the meeting I attended complained about in the non-smoking rooms they stayed in at other hotels. There is no casino but that was not a problem. There are plenty around. The hotel staff was excellent and we were treated like VIPs. Would definitely recommend […] highly. Read moreGenuine Expedia guest review
"Bang for the buck"
This place is in a decent location and the price can't be beat for what you get. The rooms are clean, nice, huge, and pretty inexpensive. The staff was great. The only downsides are: it's in an average neighborhood with a 7-Eleven and an AM-PM next door, and it's a bit of a walk to the strip. I don't find those things to be big deterrents. I really […] like the hotel, and I'll be back. Read moreGenuine Hotels.com guest review
Loved the Platinum Hotel and would definitely stay there again. Small, elegant and had every convenience one could ask for. THe suites style is a wonderful concept and the fact that there was no casino was so nice and quite. Free Valet Parking, Great Bar with Happy Hour.Genuine Hotels.com guest review
"A non-gaming hotel near the strip? Who knew?"
We really enjoyed our stay here. Even the smallest room is over 900 square feet with a full kitchen. The furniture was comfortable and the room was very clean. We also enjoyed the two-person whirlpool tub! Our room had been converted to be more "green", so we had to insert our room key into a slot before we could turn on the AC and all the lights. We […] were there in November, so the temperature of the room was always pleasant, but I'm not sure how this would work in the heat of the summer. The hotel is .2 miles east of the strip according to GoogleMaps, but it seemed like much longer when walking. The walk also seemed a bit dicey at night. There is a 202 bus line stop at the Bally's on Flamingo, and the next stop is adjacent to the hotel parking lot, so that was convenient. The maid service seemed a bit slow. We had left the room at 9 am, and when we returned at 1 pm, the room had not been cleaned. We're not that particular though, and we asked the front desk for fresh towels and for the trash to be taken out when we left for the afternoon, and this was completed by the time we returned. We didn't eat at the restaurants in the hotel so we can't comment on those. Read moreGenuine Expedia guest review
"Nice hotel, just a little far from strip."
The walk from the strip is not the safest, I won a pretty large amount of money and was scared of getting jumped a couple times. I didn't feel safest all.Genuine Expedia guest review
"Excellent hotel away from the strip"
I would recommend this hotel to anyone who is traveling to Vegas. I'm usually pretty hard to please when it comes to cleanliness but this place was emaculant. The rooms felt clean. This will be my hotel of choice when traveling back. The staff was so courteous, valet was helpful with directions. Can't wait to go back.Genuine Expedia guest review
Perfect off strip hotel. Great location and amazing staff. I loved the indoor/outdoor pool on the 5th floor.Genuine Hotels.com guest review
"Awesome oasis in Vegas!"
So close to everything yet so relaxing once you are there.Genuine Expedia guest review
"Great stay just off the strip"
Check in is normally at 4, however Natalie accomodated us and we were able to check in at noon. The Marquise Suite is huge with a full kitchen and we were even surprised with a full washer and dryer for laundry. We had a ton of luggage and the staff was very quick and helpful, first class service!Genuine Expedia guest review
"Could be Deceiving"
Missing is those beautiful palm trees surrounding your hotel as shown in picture. What is really around the hotel is a corner of trash, homelessness and an emplty parking lot as well as a utility power plant. Although what seems to be a ten minute walk to Bally's or more to get to the strip, seems longer at the end of the day heading back from the strip […] and with a senior citizen in tow could be a bit much. It's an ugly walk with homeless people waking up in the storm trains and sleeping outside of Bally's bushes. Vegas needs to do a better job in controlling their homelessness, if a city as big as NYC can clean up most of their homeless then Vegas needs to make a better effort too. The Hotel was fine but no free transportation shuttle from hotel to hotel as the other hotels provide. I choose this hotel because I didn't want to smell smoke going through a casino and what seem to be close enough to the strip. Happy hour looked really nice and quite and the food looked good but we never made it back in time to try it out. DARN. Read moreGenuine Expedia guest review
All that we expected. Friendly, helpful staff. Good location 1 block off center of strip. Easy walk for most of our trip.Genuine Expedia guest review
"Good value but not a luxurious stay"
There is no doubt these apartments are great bang for your bucks. For the price of a normal hotel room you get a 1000+ sq apartment with full size kitchen, separate bedroom and a large bathroom equipped with both shower and 2-person Jacuzzi tub. You even get your own washer and dryer. That makes it a great place to travel with family. I also like the […] fact that it is a non gaming hotel and located slightly off the hustle and bustle of the strip. I have had great experience with Expedia VIP hotels and was quite disappointed to find out Platinum offered so little in comparison. 2 drink tickets were all they had given us (and sadly they couldn't even locate them on my first night of arrival). That was hardly a VIP treatment consider how readily free drinks are available in Vegas. House keeping was mediocre. Don't expect your kitchen to be cleaned thoroughly and tub to be scrubbed during your stay. The quality of the tissue and toilet paper was downright horrible. It was so rough I felt like rubbing sandpaper on my skin. On my last day of stay I was sick and ordered room service for a late night snack. I waited for an hour, finally called up the front desk only to find out my order was mysteriously dropped through the crack of their system. They did try to make things better by offering us credit for breakfast the next morning. Still. I wasn't thrilled. Read moreGenuine Expedia guest review
It was refreshing to stay in such a beautiful ANDquiet hotel...felt like we were home and we were in very close proximity to all of the attractions!Genuine Hotels.com guest review
"Nice spacious hotel close the strip."
Nice hotel with walking distance to the strip, as an Elite member of Expedia, I was upgraded to the Princess Suite with a speedy check-in, the room was so large and spacious with 2 queen size beds, the bathroom was also huge and Valet parking was fast..The only complaint that I have was one of the Valet attendant was so rude to my father in law but […] ended up apologizing when we checked out..I would stay here again! Read moreGenuine Expedia guest review
Hotel was nicer than expected. Rooms were huge and clean. The hotel is smokeless which was a great plus until you went to the parking area where all the smokers were. That's not a complaint just an observation. Staff was polite, and im sure they would have been helpful if we actually needed them. Location is pretty good. Within walking distance of the […] strip. Not sure you would want to in the middle of the summer but during the fall and cooler months not bad at all. It was also nice to have the full size kitchen, just in case you wanted cook or entertain in the room. Read moreGenuine Expedia guest review
"Nice family alt to Vegas"
Stayed w 6 yr old with warm pool, nice reasonable breakfasts, good service, huge jacuzzi tub in room. Clean, friendly, good location.Genuine Expedia guest review
"Fantastic boutique property"
Great spacious room love the soaker tubGenuine Expedia guest review
"Home away from home"
The Platium Hotel has everything you need to make your stay pleasant. My room includes a full size kitchen with stainless steel appliance, my bathroom included a hug spa tub to unwind in, my living room included a balcony with a wonderful view facing the Las Vegas strip. What an awesome view at night. The bedroom was quite comfortable and it also had […] a great view of the strip. The hotel has great room service. The hotel staff were very pleasant and patient in answering all my questions. And did I mentioned the indoor and outdoor heated pool along with the spa message that you can treat yourself to for a reasonable fee. It also has reasonable priced restaurants and souvenir shops within walking distance. Try the Platium, you'll love it. Read moreGenuine Expedia guest review
Great experienceGenuine Expedia guest review
"Kids in tow"
We got the upgraded room with balcony and two queen beds. Would have loved the view of the strip but our view was not bad. My toddler enjoyed seeing the airplanes as they flew by to land. The room was very spacious for two adults and two kids. Full kitchen was very nice although it's the first place I've stayed where you have to request pots and pans […] if you plan to cook. The stove vent was quite noisy at high setting. The cordless phone in the living room can use a little updating and also the carpet. The carpet is clean but the heavy traffic areas are quite noticeable. The shower room door was a bit odd. You have to push to get in but it's awkward when the water is running. It's hard to control the hot and cold in the shower so I like to run the water for few seconds before going in. There's a jetted tub that my kids ended up swimming in. The strip was a block and a half away but it was too far for my toddler. Staff were friendly and nice. Valet only and I think it's unnecessary. Overall, I will stay at this hotel again if my kids are with me and I will recommend it. Read moreGenuine Hotels.com guest review
"Bad customer service but nice hotel"
I was very excited to stay at platinum hotel because everyone i asked about the hotel said they have never heard of it and i was happy to be the first but when i got there the customer service was terrible and the valet workers were even worse and i seen the workers being polite to one another but myself and my guest were treated very poorly and we […] will never be staying there again. customer service is very important to me and i would pay extra for that and i don't recommend anyone staying there. Read moreGenuine Hotels.com guest review
"Overall good value"
My husband and I recently stayed at this hotel for 5 days. It is in a great location, 2 blocks from the strip. Our suite was very large and comfortable. The restaurant was good. Stir Lounge served up great drinks and ambiance. The staff was friendly and knowledgeable. Only negative was the pool area looked a little and could use a cleaning. We highly […] recommend this hotel. Read moreGenuine Hotels.com guest review
"Great Pet Friendly Hotel"
The suite was terrific, people were so helpful, LOVE the pet policy, nice to not have to leave our dog at home. Wish I would have paid more attention on check-in they have a little market in the lobby and could have gotten what I needed there rather than leave and go to 7-11. Only drawback I could possibly find is the surrounding neighborhood. Next […] time we will use the "groceries to your room service" very reasonably priced and we wont have to go out for anything :) Thank You Platinum we had a great stay. Read moreGenuine Hotels.com guest review
we absolutely loved the hotel, everything from the rooms, the staff, amenties the spa were absolutely fantasticGenuine Hotels.com guest review
After a day on the Strip, come home to complete peace and quiet. The room is spotless, and the beds are super comfortable. The curtains completely block out the light, so you can sleep in! The very best part is NO SMOKING, NO CASINO!!! Just recovery for the soul. The staff is amazing, we felt like special guests, not just a number like it is at the […] big resorts. Read moreGenuine Hotels.com guest review
It would be nice to have a shuttle available & movie chanels free of charge. There wasn't a big selection of things to watch on tv without paying for them.Genuine Hotels.com guest review
"Large suit with view!"
Great location a block off of the strip. Rooms are huge, 950 sq. ft. with balcony. Staff was great.Genuine Expedia guest review
My one problem was the times that the pool was open. I was there for the ABC Show with my company at your hotel. I like to swim early in the morning and the pool didnt open until 8. We started working around 9 so I would need to be ready at that time. I really wish that the pool would open at 7 AM - That would then give me time to swim and get ready […] for the day ahead! Read moreGenuine Hotels.com guest review
"Center of the Strip"
Great place to stay, close to everything. Only a 10 minute walk to the strip. Hotel had free valet parking. Room was fantastic with full kitchen, living room, balcony, separate bedroom and large bath with jetted tub and walk in shower. Kil-a watt Restaurant was great for breakfast and lunch. Very personal service and reasonable food, and adjacent to […] indoor-outdoor pool.Definitely would stay again. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )