"Nice for families... That's about it"
I was visiting my sister and her family after a wonderful stay at a different resort in Cabo. It was a fine place for them and my nine year old nephew loved the pirate ship, but it's just so lackluster for adults! It was very nice that they never knocked on the door to attempt to clean, but in my four nights there, I think the housekeeper only came […] twice! Aside from that, I phoned four other times for room cleaning, freshening, etc. and was just kind of left in a dinghy room. The servers in the restaurants were nice, but service was always slow. The Asian restaurant was by far the best! Read moreGenuine Hotels.com guest review
Ssrvice from restaurant staff were our only problems. Took lengthy periods of time to get served. Unacceptable at 5 star resort. Thank you, RandyGenuine Hotels.com guest review
"Great family vacation spot. Great everyone."
We took a family trip to Villa del Arco in June 2014, it was 25 of us and we had a great time. Everyone from grandparents to little kids had a blast, can't wait to go back.Genuine Expedia guest review
beautiful resort, staff is amazing, stay away from timeshare tourGenuine Expedia guest review
Beautiful grounds....all inclusive....beach front....great access to near by restaurants.....nightly entertainment. Downside-always trying to get you to buy a time share...super annoying! I'd def rec this place to allGenuine Expedia guest review
"Decent and quiet hotel in cabo."
Great service from the front desk and concierge. Service at the restaurants on premise leave a bit to be desired. If you have small kids, this is a good choice. Not sure if this is typical in other cabo hotels but there is a lot of timeshare activity.Genuine Expedia guest review
A lovely resort. Absolutely meticulously maintained. The time share thing wasn't a big deal at all. Just say no thank you every time you are asked to join in. Our one bedroom suite was perfect for our family of four. The room was spotless but the furnishings getting just a bit shabby. The washer and dryer.... Priceless!!! The linens were awful! Rough […] and old..... Really my only big complaint. ( other than breakfast room service! Awful!) We had a huge balcony with a fantastic view. The pools are amazing and the restaurants very good but the service was really hit and miss. No one wants grumpy waiters on vacation! Try the food at the sister hotels next door as well! The Italian place is lovely. A walk or water taxi to "the office" for food and drink is a must. See the rice and beans guys on the beach for tours. Miguel is great!!! Things are expensive here!! My advice, bring half the clothes and twice the money! Read moreGenuine Expedia guest review
"Nice hotel, on the beach, close to downtown Cabo"
We stayed at Villa del Arco for a week in April 2014. The weather was fantastic (mid 80's & very sunny everyday) and the people in Cabo were very friendly. Cabo is a cool town with enough to do for adults but still family-friendly. Pluses: Villa del Arco is located in a great spot. It's convenient to downtown Cabo (a 20-25 min walk down the beach or […] $9 cab ride) but far enough away that it's quiet, relaxing & comfortable. They have a beautiful beach area, nice pools, very nice rooms, attentive staff & good service. I'd recommend it & we would definitely go back again. Minuses: $10 per day, per device for rather poor internet access was a turn off. It should simply be included with your stay. Hotel guests should also be prepared for the full court press on time share sales from the staff. Read moreGenuine Expedia guest review
"Very Relaxing & Beautiful!"
Absolutaely beautiful hotel! And most staff was very friendly, including the cleaning crew. Just wish the pool waiters were as friendly as them. Pool service was OK (a little on the slow side). I agree with other reviewers that this hotel is very quiet after 8pm. We stayed here knowing this, to ensure a nice relaxing time in the evenings, but we did […] spend quite a bit of time at the sister resort Villa del Palmar, where the atmosphere is much more active and festive. For a vacation with kids, I'd probably stay there instead of Villa del Arco. The guy that sold the Time Shares (Rodrigo) was super nice, and after we said we weren't interested, he respected our decision and remained friendly and helpful (not at all mad nor trying to pressure us further)-- I really loved that! We had the all inclusive package and definitely appreciated it! (everything is quite pricey in both resorts, even for US standards... our first bill was over US $100 for a casual meal for 4... yikes!). The ladies at the Concierge desk were phenomenal!!! I was afraid they'd try to pressure me into buying something I didn't want, but on the contrary, totally cordial and friendly and NO pressure whatsoever. Spectacular service. The leisurely walk to town was easy ~15-20mins, and walking on the beach to the party area (The Office restaurant, Mango Deck, etc), was a nice ~30min walk, especially nice in the late afternoon or evenings when it's not so hot. Overall, a very fun and relaxing vacation! Read moreGenuine Expedia guest review
"Nice hotel, very poor all inclusive program."
Hotel beautiful, food delicious but with the all inclusive plan they took the enjoyment right out of our vacation. Everytime you wanted food or drink it took a minimum of 15 minutes, even for a bottle of water. You had to sign at ticket everytime you got something from the bar or resteraunt. The process was exhausting. Room service didn't answer the […] phone if they were delivering to another room, obviously they needs more help in this department. They need to revamp their process for all inclusive. I would not return to the facility. Read moreGenuine Expedia guest review
"Can hardly wait to go back!"
Loved it!Genuine Hotels.com guest review
"Exceeded all expectations"
Absolutely superb experience all around. Will return again without questionGenuine Expedia guest review
"Very Nice Stay"
I'd stay there again definetlyGenuine Hotels.com guest review
"Nice clean hotel but overpriced!!!"
nice,clean hotel but overpriced considering nothing is included nor the spa nor the breakfast nor a seaview..Genuine Expedia guest review
"Been going for years"
We are owners of Villa Del Arco so we have been going there for years. We love the location, we walk to town for dinner every night and the weather is always great. My husband had a medical issue while we were there and the hotel staff was incredible! They were caring, helpful and made our lives much easier. We wll be back next year.Genuine Hotels.com guest review
"Relaxing, beautiful view and resort!"
We enjoyed our stay at Villa Del Arco! The resort is beautiful, relaxing, fun and convenient to town and excursions. The staff was very helpful and accommodating.Genuine Expedia guest review
"Great hotel on the beach."
Staff was friendly. Hotel and all amenities were immaculate. Food was fabulous. Looking forward to returning soon.Genuine Expedia guest review
The area is over priced and the intense sales environment is funny to watch. If you don't do the sales walk through every time you buy something they ask you if you have a gold card or not which means you are paying a higher rate for your meals. As we went to town for dinner it didn't matter but it is a strange environment after paying top dollar for […] a room Read moreGenuine Hotels.com guest review
"Love Villa del Arco!"
We were on a ladies trip and chose to use the all inclusive plan. It was so nice to be able to use the sister resort for some of our meals and drinks. The food at both Villa del Arco and Villa del Palmar is excellent and there is nice variety, anything from sushi to pizza. The resort is clean, the rooms are comfortable and pretty and the staff are all […] very friendly and helpful. It's a big enough resort, but not too big. I love seeing the same faces of staff each year and having them remember me. Villa del Arco is my favorite resort that I have stayed at in Cabo! Read moreGenuine Expedia guest review
"Newer facility. Close to town. Able to use beach"
We received an upgraded room (1 bedroom w/kitchen). Food was good. Service was excellent. Respected our wishes the first time we told them we didn't want to do the time share presentation. Didn't like having to sign for all-inclusive with each purchase.Genuine Expedia guest review
This place is friendly, clean, beautiful, great location with best beach (Medano)within easy walking distance of downtown and good restaurants (in addition to the ones at the hotel).Genuine Expedia guest review
"Bad first impression!"
Arrived to be informed were moved to another property since they oversold the Arco! Ummm really?! Then to be completely bombarded by sales pitch! Like 10 phone calls first evening and am! Super aggressive and annoying. We ended up at Arco second day but what a pain. Good food at any restaurant!!! Awesome beach. Nice wait staff. Good house keeping and […] very friendly. Won't go back tho. The pressure and the over sold thing was super bad arrival Read moreGenuine Expedia guest review
We went all inclusive to find out that on all inclusive plan at Villa del Arco there are still a lot of things not included : mini fridge in room, had to pay for water or anything in fridge. Coffee 1st day is free in your room, after that you pay each day for the coffee. Cheap liquor included, couldn't even get Bailey's in my coffee without having to […] pay for. Wifi not included, have to pay for. I guess when you say all inclusive it should be ALL inclusive or be very specific to inform people when they are booking their trip not when they check in at hotel. Read moreGenuine Expedia guest review
The pirate ship's food was not heated enough. I had to send back two out of three dishes. Pool side service was a little long between visits.... The food overall was O.K. Best food we eat was down the beach at "The Office" restaurant.Genuine Expedia guest review
"Cabo Villas - Villa Del Arco"
Bellmen a 10. Housekeeping a 10. Courtesy Staff a 10. Check-in is always a hassle a 0. Activities a 0. (Force the Time-share scam for activities, if they even do not offer them anymore). Book on the beach with the locals. Find one you like and they will take care of everything. Assigns the worst room and makes you work for an upgrade. We did get an […] upgrade for $190/night. Our friends we traveled with got same upgrade for $0/night. Then comes the Time Share nightmare. It's a total scam. They show you the cream and you have to fight for everything. Ex., Bought a time share for what I thought was the Arco. Upon arrival, our room is booked with the sister hotel Villa Del Palmar (noisy and obnoxious, for us). Wouldn't move us, offer anything to assist, hated the whole ordeal. Been there 4 times before, each time a little more hassle than the previous visit. Love the Villa Estantia. Will never stay with Villas Palmar, or the Arco. Read moreGenuine Expedia guest review
We had a pretty nice stay here. It was very clean. We went the week before Christmas so it was relatively quiet. I would not go back to this hotel because I feel that there is enormous pressure to buy in to their timeshare. We were pretty lucky and escaped easily by saying that we were not married. But for days, we saw others squirming their way through […] breakfast or lunch, just dying to go to the beach. But instead, stuck telling the staff how much they didn't want to buy a time share. How disappointing. I felt so bad for all those people. We all work hard all year to enjoy a few days on a beach if we are lucky... Read moreGenuine Expedia guest review
Very good experience, very friendly staff, clean rooms, delishies foodGenuine Expedia guest review
That staff is amazing! Especially Juan Carlos, Gustavo, all the guys working the pool, the front desk staff... so friendly and go out of their way to make your vacation perfect. The facility is beautiful! We unfortunately got a room right above the noisy air conditioning unit, but we got a free upgrade from a studio to a one bedroom and had a view of […] the water. I definitely recommend the all inclusive package. The restaurants are great, Pina Coladas are amazing and the pool menu changes slightly each day so you get different options to choose from. We ate all our breakfasts and lunches at the resort and picked a few nights to go into town for dinner and still felt like we got more than our money's worth from the all inclusive package. Highly recommend this resort! Read moreGenuine Expedia guest review
"Poor communication between staff, no urgency"
My husband and I recently stayed at this resort for our honeymoon. We were super excited to get away after the stress in wedding planning, however this resort did little to help ease any tension. When we first arrived, they claimed our reservations were cancelled through the company we used to book it through (Expedia). This obviously was not the case […] because we had all of our confirmations and our flights were also not cancelled. After about 20 minutes, they were able to get us a room (not the oceanfront view that we had originally booked) but they did not offer any sort of apology for the inconvenience. Later that day, we booked reservations with the concierge at one of the restaurants, but sure enough, that reservation did not exist when we got there. Because of the late hour, they were able to "fit" us in. This seemed to be the theme of the trip, we booked a zip line tour, and they scheduled it for the wrong day but gave us a ticket that stated it was for the day we requested, so we ended up missing the activity. Our stay wasn't all horrible, though, we had some excellent service by the wait staff at the pool bar. However, as far as going back to Cabo and staying in this resort again, we will definitely be looking elsewhere. Read moreGenuine Expedia guest review
"It was wonderful."
It was beautiful and relaxing. Every need was taken care of seemlessly. Staff was so friendly and attentive. Everything was so clean. One of our best vacations.Genuine Expedia guest review
"It was wonderful."
It was beautiful and relaxing. Every need was taken care of seemlessly. Staff was so friendly and attentive. Everything was so clean. One of our best vacations.Genuine Expedia guest review
"amazing Hotel in Cabo but..."
we were in this hotel because of our niece who was having a destination wedding. But after the wedding, there is not much happening inside the hotel. By 8-9 pm, the area was like dead. food was expensive and not good.Genuine Expedia guest review
"Beautiful Facilities but too many restrictions!"
The hotel was beautiful and in the best location! Unfortunately, this hotel is partially a time share and partially all-inclusive. I went with a wedding party of 45 people and not everyone was all-inclusive and they were watching us like hawks. We also have to sign and fill out papers everytime we needed something (i.e. water). Also, when I needed towels, […] I had to call twice for them. Other than that, we had an awesome time and all the food was amazing! Read moreGenuine Expedia guest review
"on beach,walking distance to downtown"
the weather was very warm and sunny. the service was very accommodating. good water sports on beach.Genuine Expedia guest review
"Such a great experience"
Villa de Arco is a beautiful place. It really lives up to the 4 stars. Everything about this place is great. Its a very clean hotel with very friendly staff. The hotel is just a quick cab ride to costco and downtown cabo. Also, the resort has a trolly that connects you to another resort. At this resort they have a little market where you can purchase […] items such as beer, chips, candy and clothing. I would definitely come back here. Read moreGenuine Expedia guest review
"Loved our short getaway!"
We have a 3 year old and spent four days there with the all inclusive package. We had a great time. Staff was super friendly and helpful. We loved our one bedroom upgrade. I spent half the day at the Desert Spa while my hubby was in the pool with our daughter! Definitely recommend the spa!Genuine Expedia guest review
"Great hotel and location"
We are repeat customers there, last year we did not have a good room location and renovations going on all around us. This year,we had a great stay at the hotel, thanks to the Room Manager, Mr Angel Ramires Rodriguez who came thru on his promise a year later to make it up to us. Give them extra points for customer satisfaction.Genuine Expedia guest review
"Beautiful hotel with swim able beach"
My fiancé, daughter and I came to Cabo for my best friends wedding. The hotel was perfect for us and our 3 months old. Located on the beach and a close taxi ride to downtown. We met friendly vacationers but best of all the staff was incredibly helpful and kind. For our first vacation with our daughter everything went smoothly and I highly recommend […] this hotel. We'll be back!!! Read moreGenuine Expedia guest review
"A great place for all"
I WOULD STAY HERE OVER AND OVER, THIS PLACE IS 5 STAR!Genuine Expedia guest review
"Great hotel and perfect location"
I loved Villa Del Arco. The service was very good; the hotel was clean; the room was very comfortable and the pool, amazing. But what I liked most was the location. You can swim on the beach right in front of the hotel, but you are still on the quiet side of Medano beach. Last year I stayed at Playa Grande Resort which was a very good hotel as well, […] but the beach was not good to swim. It was very frustrating to see that beautiful ocean and not be able to swim in it. I will definitely go back to Villa del Arco next year! Read moreGenuine Expedia guest review
"Excellent hotel, fantastic beach!"
We were pleasantly surprised by how nice this hotel was. This place was right on the beach, close to the marina, and just a short walk to "The Office." Our room was immaculate and beautiful. Our only regrets: not spending as much time in the ocean (which was warm and clear) as we could have; and spending three hours at a time share presentation without […] much to show for our time (except 15% off some things via a "Gold Card" and free drinks). If you don't want to do the timeshare thing, just go straight out the airport doors to get a taxi or shuttle, and say no to all offers of information, even when you check in. We were happy that we didn't do the all inclusive, because it allowed us to explore other restaurants off site, without feeling pressured to eat at the hotel. It was a great vacation, and I would recommend this place to anyone! Read moreGenuine Expedia guest review
"Nice Hotel with great location."
We went for our 5th Anniversary and the Hotel was everything I hoped for, spent everyday at the "Desert Spa" loved every minute of it! Food was very good, Resort is immaculate and looks like new.Genuine Expedia guest review
"Enjoyed our stay"
We had a great stay at Villa del Arco. We paid for the all inclusive package, and the food was good, but the mixed drinks were not. They clearly use very cheap liquor. My husband finally stopped ordering anything but bottled beer. (We've done all inclusive before at other hotels where the drinks tasted fine, so I wouldn't say all inclusives as a whole […] use bad liquor). The room itself was nice, (aside from the hard bed), and they actually upgraded us to a larger room, but it was right next to their AC system, which was irritatingly loud 24/7. The location was nice and close to town. Medano Beach is gorgeous, and the views each day don't disappoint. The Villa del Palmar (sister resort) has more activities for kids, but we left ours home this trip, so we were glad to be at a more quiet resort. All in all a good trip. Read moreGenuine Expedia guest review
"Nice Hotel but...."
Everthing was just fine but as a all inclusive paid guest you needed to find a waiter, order your even one bottle of water then wait for them to bring you the water and the funny thing you needed to sign their bill. so it was really stupid policy...Genuine Expedia guest review
"Not a great all inclusive"
The hotel was great and the staff was great, the all inclusive part was far from great. There are several things with the all inclusive that aren't great. The biggest thing is you have to sign for everything, even if its a water and they will stalk you out no matter the time of day looking for this sig. Second your all inclusive ends at 10:30 at night. […] Then you have to start paying for room service and there are no late night snack bars. On the subject of bars you can't get a drink past 10:30. So if your a younger couple and want to enjoy some night life at your hotel you've picked the wrong place. You can't even buy at drink past 10:30 you have to head down town or leave your resort. They wifi was also terrible. I had to pay 12 us dollars a day for wifi which didn't work in my room unless i was on my deck. It did work nice at the pool, but if your planning on working from your roof you are out of luck. Some of the food was great, some was terrible, it was pretty hit or miss, not a lot of food selection either. Also non stop time share people giving tours and trying to get people to buy into this as a time share. If you are looking for this as a hotel where you just sleep and do not spend much time at your resort this place is great. We had a nice kitchen to cook food if we chose, but for a all inclusive I would look elsewhere. Read moreGenuine Expedia guest review
"Just. ok nothing"
Well I was bugged to do their time share presentation before getting to my room. The room was ok small bathtubs not for 2.. the pillows were hard not comfortable bed...the buffet dinner was expensive and edible..should of gone into town ..oh the pool side hot tubs are warm. .not hot.Genuine Expedia guest review
"Nice hotel but front desk staff not so nice"
Only thing I would say that was not so great is the front desk staff are not all on the same page. We went with the all inclusive package which was completely worth every penny but we went with friend and family who decided to purchase the all inclusive at the hotel. That was a mess also, told some friends and family some rules but didn't tell us. Just […] make sure everything is clear from the start. Front desk staff is not very friendly but don't let that fool you everyone else is very nice! Oh they will try to sell you a timeshare, Beware!! Read moreGenuine Expedia guest review
"Very nice resort, great food!"
My husband and I really enjoyed this resort. We opted for the all-inclusive option and it was well worth it. The food was great and there were many different drink options. The rooms were convenient and clean. The pool was a great place to relax during the day.Genuine Expedia guest review
"Nice resort close to everything"
Resort was very nice , The service was very slow and the food was just ok, great locationGenuine Expedia guest review
"Great hotel on the beach"
Hotel was well maintained and very clean. Staff was wonderful and food was greatGenuine Expedia guest review
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