"I would never stay here again."
So disappointed in this resort. Rooms were big and clean. This isn't all that makes for a great holiday. The staff was either lazy, unknowledgeable, rude or condescending. Not what one expect anywhere, and definitely not in fabulous Thailand. The hitel was noisy, rules were not enforced at the pool, ingredients for drinks were never available, lunch […] would sometimes take two hours to arrive, breakfast was bland and repetitive. There are great results in PHUKET. This is absolutely not one of them. Read moreGenuine Hotels.com guest review
We moved into this hotel after one night in another hotel. It was very family friendly. Awesome fitness facilities. There is a kid-friendly pool and then there is an adult pool which is a lot trendier and quieter.Genuine Hotels.com guest review
"Family-oriented and amazing-landscape hotel !!"
We have booked this hotel and flow to Phuket in Oct'14. We have stayed in the most quiet pavilion "Tropical", it is the most relaxing with its own large swimming pool but far from the main reception building (although the pathway is very awesome to walk along). It is designed for family with kids :they can enjoy many activities/playing area/pools/sliding/pool […] parties... your kids can easily have new friends and get fun along the day with them. The Azuree restaurant is offering an international variety of dishes with reasonable prices and no need to go outside to find your preferred plates. The main pool has always activities/parties/music for kids including two sliding that all kids enjoyed during their stay. For babies and young 3-5 children their is an indoor&supervised playing area with a lot of activities (painting, hat decoration,...) where they can play in serenity. If you plan to visit other area in Phuket just you need to book your taxi from lobby or use the shuttle provided by the hotel for the common area (like patong beach). the Karon beach is not far from the hotel (about 10min walking max) with various shops all the way to. the rooms are spacious/comfortable and including all amenities. only two drawbacks are : not all staff are speaking English, and the breakfast is the same typically every day. Read moreGenuine Expedia guest review
"Close to the beach and good restaurants"
Really enjoyed my stay here; the hotel has great amenities and the staff was incredibly friendly and helpful. Great proximity to the beach and just an overall great place to stay. Would highly recommend staying in Karon Beach, and especially here.Genuine Hotels.com guest review
When I arrived at the airport, I knew immediately that Karon Beach was far out. When I arrived at the hotel, by first sight, I figured I would like it. But after my check in, and getting into my room, I thought otherwise. When I got the Ocean view suite, I guess I was under the impression that there would be a view of the ocean.. Silly me!! I got to […] view ugly buildings all day long. The walk to the very small, and not so lovely beach was strange, and smelly (walking through the alley way). And to top it off, in two nights, I did not get even one hot, or even warm shower (I tried night, and early morning)!! When it came time to checkout, the lady automatically assumed that I had used something from the mini bar, which I hadn't. I corrected her, before she charged me almost 200Baht for something, not sure what it was. She had me write "I DID NOT USE ANYTHING FROM THE MINI BAR" on some mini bar receipt. Needless to say, I won't be staying at Karon Beach anymore. Read moreGenuine Expedia guest review
"5 Star Hotel"
This hotel is 5 star hotel. Everything were excellent. Recommend to every one.Genuine Expedia guest review
very beautiful hotel. best location in Caron. Best rooms and very beautiful garden. must be 5star Hotel. recommend to every one particularly family with kid. بسیار هتل زیباییه. اگر اتاق در طبقه همکف و کنار استخر باشه محیط بسیار زیبایی داره. .اقامت در این هتل برای ریلکس کردن و استراحت بهترین انتخابه مخصوصا اگر خانواده بچه همراه داشته باشه.Genuine Expedia guest review
I chose this hotel for the proximity to the beach and the desire to have a relaxing vacation but I was completely disappointed. We got picked up at the airport by the hotels shuttle and the drive to the hotel was terrifying. Before going to Phuket we stopped in Bangkok and Chiang Mai and this was by far the worst driver we had. Multiple times he slammed […] on the breaks and we went flying, at one point we were literally an inch away from rear ending a car. Once arriving to the hotel, I was disappointed to find the beach was a 10 minute walk away- not merely across the road as I had expected. On check-in they required a $155 UDS deposit. I was informed if we did not spend the equivalent of the deposit we would receive the money back within 14 days of check-out. Once arriving to my room, I was put in a room with double sized beds when I had selected King on my reservation. When I mentioned this to the bellman I was told the beds were King sized which the front desk denied when I called. That evening when I returned to my room I came back to a HUGE cockroach waiting for me. The rest of my stay was ok- that is if you do not mind very poor restaurant service- we actually stopped eating and drinking at the hotel because waiting an absurd amount of time to even be acknowledged after being sat in a restaurant was tiring. Read moreGenuine Hotels.com guest review
"Nice convenient hotel and nice swimming pools"
I liked the hotel location becasu it was close but not too close to the beach.( I was scared of Tsunami. ) Swimming pools were nice, relaxing and not crowded during our stay from 12/21-12/26. We enjoyed drinks at the pool bar. We stayed in one bedroom Cavana. It was clean, spacious, quiet and relaxing, although a few mosquitos always bothered us. After […] I saw how noisy Patong beach was I thought it was a right choice for us to stay in Karon area. Read moreGenuine Expedia guest review
Staffs are VERY nice but they don't speak adequate English... You can communicate very basic, "Hi how are you" but if you ask more than that level, you don't get much help...Genuine Hotels.com guest review
Stuff are VERY nice, but had problems communicating. They only speak very basic English...Genuine Hotels.com guest review
Stuff there was VERY nice. But most of all of them speak basic English only. You cannot communicate if you are asking a question or addressing issue. If you speak Thai, I'm sure you will really like this place.Genuine Hotels.com guest review
"Fine stay for a couple nights"
My 24 year old son and I spent two nights at this hotel while travelling through Asia. We bought seats on a minibus upon landing at the airport and paid 180 Baht each for the hour ride to this hotel. It is a resort that we found filled with families from Australia who were spending two or three weeks here. We had to wait for over half an hour even thougn […] we had prepaid for our room two months earlier! We were escorted to our room which was fine....nothing really special, but decent room. It is NOT a four-star hotel by USA standards. Internet is available in the room by paying each day and they also have a business center with a few computers where you can pay a daily fee to use the computer. We needed to print something important, but the staff could not even get the printers to work for us on two different days. The hotel has a large lounge with bar, tvs and pool table that provides free Internet from 5:00 pm until 1:00 am. The Internet worked the first night, but not the second night which was frustrating. Walk about a block from the hotel entrance and go to Adis Tour and speak with Touk. Not only is she delightful, but she can arrange tours and transportation back to the airport at less money than you will pay through the hotel. We would recommend the tour of the five islands including James Bond. The tour guide Ibrahim was one of our best during a six-week trip through Asia and seeing five islands on a speed boat was perfect. Read moreGenuine Hotels.com guest review
"Decent large resort close to bars and restaurants"
This is a large resort hotel. It is pleasant enough and pretty well laid out over a large campus. Good facilities. Quite a few activities and special promotions. The area of Karon it is in is quite good- really close to lots of bars and restaurants. One thing I would say is that the "Superior" Room was rather poor. Pricewise, it was in the midrange […] for a 4* hotel but it was rather small and had very basic furnishings. I would expect a room like that in a decent 3* or at the very bottom of the 4* range. Read moreGenuine Hotels.com guest review
"Best place to start your holiday"
Loved every bit of it. My husband and I went there for our honeymoon on Oct 22nd for 8 nights, it was our first time in a Centara hotel and Thailand and we both absolutely loved it. Friendly staff greeted you as they walked by. The hotel was also amazing too with various rooms to choose from. Rooms were cleaned on the daily, 2 bottles of water were […] also included everyday. The outside maintenance of the grounds too was exceptional, gives me some inspiration for a potential garden back home. :) 2 different restuarants to choose from within the vicinity for a buffet breakfast of which they had a good selection of both asian and western. We tried both, and they were similar. There were 3 pools, 1 for the kiddies with a 'camp safari' arts and crafts building right next to it. The other 2 were mainly for the adults which both had a pool-bar. The location was also good too as you could go outside to eat, swim at the beach, massage, fish cleaning your feet, motorbike hire and other things (for cheap) right outside the gate. I would reccomend booking activities outside of the hotel to get it cheaper and to try as many as you can. They also have night markets on the weekends which is a few minutes walk on the main road away from the beach. All in all, centara karon beach resort is a hotel for everyone. We really enjoyed our stay and would come back again anytime. :D Read moreGenuine Hotels.com guest review
"Centara Karon Resort Phuket"
Great family resort with wonderful pools and facilities. Close to restaurants, bars etc. Short walk to the beach.Genuine Expedia guest review
"Family friendly hotel, nice quiet area"
We had a fantastic stay at Centara Karon Beach. The staff were very friendly and accommodating to our young son's needs. The facilities were good, great location and lovely setting. Highly recommend.Genuine Expedia guest review
Awesome resort in a great part of Phuket. Away from the main tourist part of patong but only 10 minutes over the hill. Enough bars,restaurants and shopping in Karon to satisfy your every need and nice long beach that is superb. Would return definitely. Hope to go every year. Good resort for all including singles, couples from honeymooners in private […] cabanas or the older relatives as well. For families they have great facilities for children in there own area of resort in water slides in pool and good play areas. Take your next trip here. The food at breakfast excellent and other meals and drinks pretty good too. Read moreGenuine Expedia guest review
"A must stay resort!"
This resort caters for all age groups with three pools including an in-pool bar in one of the pools. The staff were efficient and extremely good at their job. Complimentary water each day is a bonus! We will stay here again as it's in the heart of Karon!Genuine Hotels.com guest review
"Excellent for family with young kids"
We were tired after the flight and from the drive to the hotel but the lovely experience just started. We were stop by the security guards at the entrance and had to show them our booking confirmation which was good as we felt even safer. Next the bell hops were ever ready to help us unload our luggage from our car and directed me to the nearest parking […] lot. Next i approach the front desk and was served by a Russian lady Natalia, very pleasant and helpful , she usher us to the some couch and asked us to wait for her there while she did the check in for us. Next we were on our way to the rooms, i was shock to find such spacious rooms at this price. Overall it was a wonderful experience for us. Read moreGenuine Expedia guest review
The Resort was very good - I have been to lot & would be happy to returnGenuine Expedia guest review
"Resort not close to beach"
The resort was spread in a large area, very green and lush. First night we had to spend on third floor, room was very spacious. Next day we moved to first floor as climbing up the stairs was too difficult so this was more suitable for us. This room was also large enough and close to swimming pool. Azure restaurant was also close so if we did want to […] walk all the way to other restaurant for breakfast it was more practical. Also, sometimes when it was raining or were too tired to walk to room, it was no problem the staff to drive us. Also the last day when we were leaving, they picked us and our luggage to reception. Read moreGenuine Expedia guest review
"Great hotel great staff value of money"
I stay in this hotel just only one night and i feel everything was excellent. Great staff great food and great service. I will come back for sure !!!!!Genuine Expedia guest review
This hotel is great if u wanna get away from the hustle and bustle and there are great restaurants all around and luckily we found thee best tattoo artist Bongkarn kong @tattoo just the next street over which was a bonus considering we wanted a permanent souvenir from the gorgeous thailandGenuine Hotels.com guest review
"Great location, perfect for family with kids"
It's a wonderful experience we had. the hotel is just minutes away from the beach. It's not at the main road, so it's quite too. Actually there are enough facilities for you to just relax and enjoy your stay in the Hotel. there are 3 big pools, and a really good pool party every thursday for kids. My son and daughter love this hotel a lot that they […] even don't want to check out from the hotel. I would definitely recommend this hotel for family with kids. Read moreGenuine Hotels.com guest review
stay was very good, the chef gave veg for breakfast & other meals, staffs very friendly & helpful..my son really enjoyed the pool, kids playing roomGenuine Hotels.com guest review
All potential guest should be told about the noise the emanates from the pool area with the children's slide, perhaps they should be offered to families only. Near Electrocution in steam room during massages was unexpected surprise, no medical attention offered or incident form filled out, just two jars of cream & a sorry. Staff need a better command […] of English especially when dealing with security.Charged for using mini bar when it was emptied at our request at the start of holiday ???? found out other people had the same incident on the flight back home, made to fill out docket stating nothing was removed from mini bar ????. Read moreGenuine Expedia guest review
"Great hotel with very friendly staff."
There with 8yr old daughter and we all had a great time.Genuine Expedia guest review
"Lovely hotel, great for families"
I stayed at Centara for 10 nights with my 9 year old daughter in a tropical room. Loved that there were 3 pools, we alternated between the kids pool with 2 slides and heaps of kids that my daughter made friends with. My daughter did get sick while in Thailand so when she was not feeling great or I needed time out from all the children we would hang […] in the tropical pool. We had one of the better type of rooms and from what other guest were saying it was well worth the extra money. Our room was large it did take till late afternoon to get the room cleaned some days, but if you rang they came straight around. Close walk to beach, Restaurants and massages etc. Great location would definitely stay at Centara with my daughter again however if you don't have kids and don't like having a lot of kids around in the pool maybe not for you. Read moreGenuine Expedia guest review
"Very nice hotel at centric location."
Good place to stay, very near to kata, Karon and patong. Good restaurants nearbyGenuine Expedia guest review
This hotel was awesome! Pools were amazing, two restaurants to choose from for Brekky, staff were so helpful and friendly. We stayed in the tropicale room, ground floor. Was so nice and you walked straight to the pool. Hotel is in a fab location to shops, small supermarket and restaurants. Short tuktuk to Patong for 400THB. Hotel is perfect for kids. […] The pool caters for small babies to older kids. Has 2 hydro slides. My 2 year old went down too! Has a kids club with activities planned allday. You can leave you children. It also has a massive playground that's undercover. In the resort they have something on each night like pool parties for families and Thai dance nights. So cheap too! Lagoon and tropical rooms are the best location I think if your looking and can't decide! Overall we would DEFINITLY come back. This resort was superb!! Loved it:-) Read moreGenuine Expedia guest review
"Busy hotel in the heart of Karon"
The hotel was very busy, full of kids and families. Pool areas had very poor terrible service; I was asked to put an umbrella up myself because the hotel staff were 'too busy' when they were in fact doing nothing. We also asked for a particular flavor ice cream to be told they only have 1 flavor. Moments latter another person walked over and was told […] many flavors were available at the other bar; but you had to go and get it yourself, they were again 'too busy'. The staff really let down this great family resort. Location was good, heaps of restaurants and shopping at your doorstep and some colorful nightlife too! Beach is a short walk and was wonderful. Hotel prices were good and rooms were well appointed, large and comfortable. Read moreGenuine Expedia guest review
"Great Resort in a good location"
I stayed here for 6 nights, 4 nights in a single room Cabana room and 2 nights in a ocean view Terrace Room. Both rooms were very nice, and reasonably comfortable beds for Thailand. The Ocean View room, was great Value for the price, and loved having the spa pool in the Cabana room. The hotel has two good pools for the adults and a seperate pool area […] for the kids, which was good, reducing the number of children in the pools. Breakfast was good, lovely coffee, but the only let down was the Bacon, it was terrible. Taxis to the airport was hard to book if not done a few days in advance. The location is good, in the centre of Karon, not too far to the beach and close to all the shops and the markets around the temple grounds. We had a number of people staying and all really enjoyed it and said they will return. Read moreGenuine Expedia guest review
"Awesome, close to beach, shops restaurants"
Unreal, great food,people,facilities, pool bar lolGenuine Expedia guest review
"Nice hotel. Great staff."
Close to the beach and markets. Bed was too hard even after the friendly and helpfull staff 'softened' it...clean and fresh. Two balconies. Good area. 3 pools,all good. Great breakfast and views...Genuine Expedia guest review
"chose of 3 pools"
I had higher expectations and thought it lacked ambiance and atmosphereGenuine Expedia guest review
Can't falt anything about the resort . Recommend getting upgrade to cabana villa with jacuzzi !!!! Thanks for the great stay ! Made my trip extra special !!Genuine Hotels.com guest review
"Nice hotel close to beach and reataurants"
Hotel was very clean, good pool facilities, good buffet breakfast, room met expectations of what we paid. However room was not ready when arrived at lunch time, had to wait hr and a half. Tried on several occasions to offer a room that was ready but for an extra price. Also when checked out they tried to accuse my partner and I of using the mini bar […] when we absolutely did not. After several times saying we didn't and wouldn't pay for something we didn't use they dropped it. Felt they were always trying to make an extra $ rather than trying to be accommodating. Otherwise great location and great place to stay. Read moreGenuine Expedia guest review
Great staff that made out stay extra special, terrific food and plenty of things to do in the resort itself!Genuine Expedia guest review
"Lovely stay! Would definitely recommend"
Great hotel and facilities,gorgeous pools and room cleaned everyday, we couldn't ask for more! The only bad thing was it was a bit pricey round the pool bars and restaurants-we found it a lot cheaper to eat out- but other than that it was a great stay and we would love to go back!Genuine Expedia guest review
Only a little walk to the beach. The streets are great to walk through at night, everything is very close. Safe hotel. Clean. Would recommend to everyone... Also massage palour is amazing.Genuine Expedia guest review
This hotel has 3 clean pools , excellent dining facilities and wonderful helpful staff from general manager to front gate securityGenuine Expedia guest review
Response by Centara Karon Resort Phuket Hello, Thanks for your positive comments. We will welcome you again in the future.
"Fantastic experience !!"
We had booked for 2N/3D stay and were pleasantly surprised that we were upgraded to premium villa . Our room was facing the pool side and had a fantastic view. The rooms are big and spacious and very well maintained. Breakfast buffet which was included in the package was very good and had a good spread. Karon beach is walkable distance from the hotel […] and also there are quite a few restaurants and shopping places close to the resort. I would highly recommend this place for families whoa re planning long stay. This is definately a better option than staying close to patong beach which is extremely crowded. Read moreGenuine Expedia guest review
We stayed here for three nights and I would highly recommend staying here especially if you have children. We had a wonderful time, breakfast was a highlight and set you up for the day, a quick swim in the pool, then off exploring the markets, the sights and smells, the bartering for goods, weary feet are all part of an enjoyable day. Grab a tuk tuk […] and explore the area, great way to get around. Beaches were amazing so many to choose from be sure to get a lounge chair in the shade. The markets at night were fun for adults and children, safe and people are friendly. We visited a fish market you pick your seafood and then cross the road and pick a restaurant and the chef cooks it your liking, we have had an amazing experience can't wait to come again. Read moreGenuine Expedia guest review
"Ok... Hotel 3 star"
About 5 minute walk to beach through shops and traffic and 100 baht was charged per chair on the beach .. Rooms beds were hard as a rock and very noisey .. Housekeeping kept on forgetting to finish room.. Breakfast was good ... 400 to 500 baht to travel to patong beach I rate it about 3 to 3.5 star hotelGenuine Expedia guest review
Wonderful hotel. Have stayed many times. Always enjoy going back.Genuine Hotels.com guest review
good hotelGenuine Expedia guest review
"Great hotel for a couple or family holiday"
from the moment of checking in it was all great, very friendly staff, tropical gardens, great swimming pools and clean, modern and spacious rooms.Genuine Expedia guest review
"Unsatisfactory on hotel arrangement"
The hotel staffs and facilities overall are very nice. Breakfast are nice too But our room is close to the maintenance service lift and the lift makes huge noise, it is very annoying. We do not receive prompt action after making several calls to front desk to request for a room change. We only manage to change the room after we made our way to the […] front desk and talk to the hotel manager. The hotel does not make a suitable arrangement for us as well, We made a remark to the hotel that we have 2 toddlers with us, both below 3 years old, and yet the hotel arrange a room that is located at 3rd floor for us, which is not convenient for us at all The swimming pool towel will run out sometimes and you have to use your room towel Read moreGenuine Expedia guest review
nice resort close to everything you need but staff unable to deal with even simple requests as poor understanding of English. I am assuming this is an international chain as many Australians there as well. Wi fi poor and a couple of electricity power cuts . also not informed that the pool for my block was closed for refurbishment on booking or on arrival. […] So other pools over crowded. Read moreGenuine Expedia guest review
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