"Relaxing in Bur Dubai"
A solo gate-away to decompress before going home. Quite, relaxed atmosphere, great customer service.Genuine Hotels.com guest review
"This is Not A Four Star Hotel"
The hotel shouldn't be rated four stars at all! It wasn't very clean and organized, the staffs weren’t very friendly or professional, and it was extremely noisy at night, because it had a bar with very loud speakers that could be heard from a distance (the loud speaker’s volume could be heard from my room in the fifth floor). The room furniture and […] the bathroom tools weren't very clean, and seemed old. Read moreGenuine Expedia guest review
Compared to previous stays, the hotel was looking distinctly shabby and in need of renovation. Cracked fittings in the bathroom and a small room.Genuine Hotels.com guest review
Greater attention should be paid to cleanliness. Guests should not second guess if the table top glasses are clean on the top, I got a stained towel that was replaced. The overall asset was good.Genuine Hotels.com guest review
"Bare sleeping bed"
Hotel does not offer competitive services. No pick and drop, no INTERNET, no Breakfast but high charges. Only good thing was great assistance from Receptionist (Mr. Shareeil, if I remember name correctly). There was no one to welcome us at main door and take our luggage to lobby. After several minutes one person came and literally he was throwing our […] bags on the cart. He drove cart to lobby and roughly dropped all bags in the lobby. Housekeeping and electrician were cooperative. If you got a room on Kuwait Road side, view is great. Read moreGenuine Expedia guest review
"Condition of the rooms"
The room had a smell. The breakfast is average not worth the money been chargedGenuine Expedia guest review
"Clean, comforting and inviting hotel"
Front desk peopel are polite, professional and always kind and caring. boo this hotel directly, not through middle man.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Hotel Staff was accommodating but not too attentive. Rooms are spacious but outdated. Decent hotel for the price.Genuine Expedia guest review
"Nice hotel, but very disappointing staff!"
I spent two nights at this hotel in January 2014. The environment was generally okay. But I saw human hair inside my bathtub, which wasn't great. The biggest turn-off for me was the attitude of the front desk staff. One staff went out of his way to make things difficult for me. When I asked to see the Manager on duty, she was not helpful either. I concluded […] they did not like me because it was clear from their responses to me that I wasn't welcome although they welcomed my money! Read moreGenuine Expedia guest review
It is getting a bit old. no decoration. old appliances and bath room. staff were not as friendley as they should beGenuine Hotels.com guest review
"Convenient, well-priced hotel"
This was my second visit to the hotel and it didn't disappoint. Friendly staff, large bedroom, good bathroom, pleasant Health Club on the roof and a good location - easy to walk to the Metro and to local restaurants. The Sports Bar was a bit smokey (unfortunate) and breakfast seemed over-priced, but these do not detract from a good place to stay.Genuine Hotels.com guest review
1. They do not respond to mail enquires 2. Want a food item in the breakfast on A'la carte, but they charged me for BuffetGenuine Expedia guest review
all over good hotelGenuine Hotels.com guest review
all over goodGenuine Hotels.com guest review
I had many a review about hotels in Dubai and obviously you can pay thousands. This is situated in Bur Dubai, a few minutes drives from downtown new build. With a rental car it was easy to visit nearby beaches, downtown, Dubai Marina. The hotel was of 4 star grade in terms of rooms and facilities. I did not have any problem with the staff and they were […] more than welcome to assist. It is a great place to stay Read moreGenuine Hotels.com guest review
Clean and great serviceGenuine Hotels.com guest review
"Fint til prisen"
Fint hotel i et område med masser af andre hoteller og apartments. Forholdsvis tæt på metro 15 min. gang derhen. Morgenmaden var vanvittig dyr 130,- kr. pr mand og det var slet ikke det værd. Vi købte noget hos den nærliggende købmand som vi kunne spise på værelset og det fungerede fint. Personalet var meget hjælpsomme og den kinesiske restaurant på […] hotellet var super god og billig. Read moreGenuine Hotels.com guest review
ممتعه جدا شكرا لكمGenuine Hotels.com guest review
"Far from station but comfortable."
Far from station but room and bed are comfortable.Genuine Expedia guest review
"Dårlig komfort og støyete vifte"
Oppholdet stod definitivt ikke til forventningene. Ut av beskrivelsen på nettsiden, skulle rommet være 40m2. Rommet vi fikk var max 25m2. I tillegg manglet 1 håndkle, airkonditionviften bråket fryktelig, det var høy "susing" fra vinduet og rommet stinket røyk. Men siden vi ankom sent på natten, og skulle bare sove noen timer, laget vi ingen sak på dette. […] Men dette er et hotell jeg definitivt ikke skal anbefale til andre, eller bo på ved en senere anledning. Read moreGenuine Hotels.com guest review
Todo mas que perfecto. VolveréGenuine Hotels.com guest review
"Old but good to stay"
12/16/14 raj_pankaj Dubai, United Arab Emirates
I had stayed when i came for business trip as my meetings were @ the area, good hotel with lovely restaurants, Indian, Mexican, Chinese restaurants and with live music.In heart of burdubai so easy to access, 10 minutes to metro station by taxi. The rooms are good but old interiors need a revamp. Good breakfast infact food at all restaurants is very good..
12/14/14 Sonal G
Not a bad hotel if you have a budget. Friendly staff and lovely breakfast. The chinese restaurant has lovely food. Rooms are comfortable. The conference facilities are great as well. Not very far from Emirates mall and just near burjuman mall.
12/03/14 AngelaCheyne London, United Kingdom
My mum came to visit me in Dubai and for the first 3 nights I had booked a room here. I was so happy and so excited to see my mum and excited for our holiday together. Staying at this hotel was the worst possible start to our trip. On arrival we got to our room which was really lovely but the bathroom was very dirty as though someone had been sick and it wasn't cleaned at all properly, it was disgusting. I called housekeeping to come and clean it, but I had to call twice before they came. My mum and I both needed to use the bathroom but couldn't face using it before it was cleaned it was that bad. The first night we were kept awake with horrible music coming from the night club and at 1:30am I couldn't take it any more and called reception. The receptionist told me the music would finish at 2:30am but finally at 3:00am the music finally stopped by which time we were very tired and totally fed up. In the morning I made a complaint and we were moved to another room on a higher floor and the opposite side of the hotel. The next night we could still hear the music but not enough to keep us awake. I never complain but I asked if we could be reimbursed for the first night as we had very little sleep and were so disturbed and exhausted on the first few days of our time together but they wouldn't give us our money back for the first night. On our first breakfast there was water on the floor and I slipped and nearly fell over, I twisted my ankle and dropped half my food on the floor. Staff saw it happen but didn't come to help me or even dry the water which they very clearly had seen. Other people dining asked if I was ok but the staff did NOTHING. We checked out 1 day early as we really didn't want to stay there any more, we were charged for the 3 nights we had already booked. The customer service was incredibly poor and we were very disappointed. I would never recommend this hotel to anyone.
"Average at best"
11/26/14 raop Gurgaon, India
I was forced to stay at this property as I had to make a last minute trip to Dubai and could not find any hotels at a reasonably priced. Room was okay but smelled of cigarette smoke even though it was supposed to be a non-smoking hotel. Very noisy AC and this was the case in all the room across floors (I had colleagues staying here at the same time). The beds were uncomfortable and to add the house keeping staff insisted on knocking on the door all afternoon (atleast 3-4 times) The metro station is not very close and though it is well located it took some doing to get a taxi. It is a decent 3 star at best.
11/13/14 Jack H Manchester, United Kingdom
This hotel is mor 3 star than 4 star. The bedroom was spacious with a king size bed, but the facilities that should have been standard were not there eg. bathrobes & slippers, the mini bar was empty and we were told that because we had used a travel agent to book the room and had not booked it direct, we could not get complimentary WiFi. However, after complaining, we did get the WiFi. Although some of the staff were friendly and helpful, the overall impression of service was poor. At breakfast which was standard buffet style, it was a lottery if you were offered tea or coffee, in the main, it was up to you to attract their attention and ask for a drink. If you need a taxi, the concierge was happy to invite one of the many unlicensed taxis hanging around, who will charge you double the going rate, but if you want a metered cab you are better going to the road yourself and waving down your own taxi. Apart from room service the only place you get an alcoholic drink was in the Zephyr sports bar on the ground floor, which is fine, but is not a good place for non smokers, but the staff there were lovely. The hotel was in the business district but was centrally located for the beach, Dubai Mall and the Creek, with a shuttle service to the City and the beach. The airport was about 20 minutes drive away. There is a rooftop swimming pool with a gym, sauna and steam room.
11/09/14 Julia H
We arrived at 2AM tired. The welcome was okay. But they wanted a deposit of 500DM on our card straight away. Wi if was not included and they wanted 100DM per day per device!!!!! We complained but got no where. And then after two days they decided we could have wifi. Room was okay but one night after showering we realised we had no towels- so wet- we had to phone down for some. Another night we had the wrong selection of towels and a dirty bath mat was left in the corner of the bathroom. Broken pedal bin in room, previous guests empty packaging was still in a drawer on our arrival. The only place to get a alcoholic drink was in a smoke filled room with snooker tables and sports tv's. Mainly men in there so it was a bit unpleasant and intimidating. But the staff in there were lovely. We were charged for items but not given them- so check your bill - each time. No hot chocolate at 11pm- so- the smoke filled bar was not enticing and I couldn't even get a hot beverage at a reasonable time of night. The food was average - and that's being kind. We stayed for six breakfasts and were offered tea/ coffee only on two occasions the rest of the time we had to ask. Staff at breakfast were very unfriendly- especially the manager. We were told to sit at a particular table- which had not been cleared- I had to find a member of staff( the manager) and asked him to clear it -he removed just one item- a cup- I then had to ask him to clear the rest of the table. The pool although small was very nice quiet and private. The lift was very impressive!!!! Room service was very good- Most of the staff were unfriendly- but some were delightful. Every time we wanted to leave the hotel- getting a taxi was a trauma- we actually got into an argument on one occasion about the price and walked off to find our own. The hotel taxi to and from the airport- although convenient was an absolute rip off- 75DM and after a week of negotiating with taxis we now realised it was only worth 40. The state of the hotels vehicle was poor- one of the safely belts was broken- the carpets were dirty- and the vehicle was not in a very good state inside. We just wanted a week in the sun and that's what we got- this hotel is not best placed for getting about- but that's not their fault. We should have checked that first.
10/29/14 cksathya60 Thrissur, India
Though located in excellent location,suites are overpriced. Free wifi and good breakfast. Service is above average. Easy check in check out. Should be priced according to season. Low season should be charged less. Bed should be replaced.
"enjoyed my stay"
I was part of a conference group (we had over 50 rooms booked for 4 days) staying at this hotel in Sep 2014. The bedroom with tea/coffee facilites, bottled water daily, bathroom with toiletries - all was very good. The breakfast was also very good. Will stay here with family when i visit dubai again provided i get a good rate. Location is also good, but i wish they had a shuttle bus to one of the metro stations/malls, that would have been great. Check in & check out was done quickly & staff were very helpful. When we complained about the free wifi reception they immediately sent someone to come & rectify the problem, after this the wifi was very good too.
"Good hotel to stay"
We stayed for a week from 1st to 7th oct'14 and the stay was comfortable,good staff but house keeping service should be improved. Breakfast spread is good and it is a Decent place for a family to stay. It would be nice if hotel could provide a shuttle to Al Karama metro. Room tariff is on the higher side but overall experience is good.
""" ok ok hotel"""
09/13/14 deep466 Jalgaon, India
Hotel was good not excellent ,, I will give it 3* Services were good Food was good Rooftop pool was excellent , Overall a 3 star hotel not 4 star.. Location is also good not too far from shopping , nightlife areas .. Bathroom were not maintained properly .
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