Compared to previous stays, the hotel was looking distinctly shabby and in need of renovation. Cracked fittings in the bathroom and a small room.Genuine Hotels.com guest review
Greater attention should be paid to cleanliness. Guests should not second guess if the table top glasses are clean on the top, I got a stained towel that was replaced. The overall asset was good.Genuine Hotels.com guest review
"Bare sleeping bed"
Hotel does not offer competitive services. No pick and drop, no INTERNET, no Breakfast but high charges. Only good thing was great assistance from Receptionist (Mr. Shareeil, if I remember name correctly). There was no one to welcome us at main door and take our luggage to lobby. After several minutes one person came and literally he was throwing our […] bags on the cart. He drove cart to lobby and roughly dropped all bags in the lobby. Housekeeping and electrician were cooperative. If you got a room on Kuwait Road side, view is great. Read moreGenuine Expedia guest review
"Condition of the rooms"
The room had a smell. The breakfast is average not worth the money been chargedGenuine Expedia guest review
"Clean, comforting and inviting hotel"
Front desk peopel are polite, professional and always kind and caring. boo this hotel directly, not through middle man.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
Hotel Staff was accommodating but not too attentive. Rooms are spacious but outdated. Decent hotel for the price.Genuine Expedia guest review
"Nice hotel, but very disappointing staff!"
I spent two nights at this hotel in January 2014. The environment was generally okay. But I saw human hair inside my bathtub, which wasn't great. The biggest turn-off for me was the attitude of the front desk staff. One staff went out of his way to make things difficult for me. When I asked to see the Manager on duty, she was not helpful either. I concluded […] they did not like me because it was clear from their responses to me that I wasn't welcome although they welcomed my money! Read moreGenuine Expedia guest review
"Convenient, well-priced hotel"
This was my second visit to the hotel and it didn't disappoint. Friendly staff, large bedroom, good bathroom, pleasant Health Club on the roof and a good location - easy to walk to the Metro and to local restaurants. The Sports Bar was a bit smokey (unfortunate) and breakfast seemed over-priced, but these do not detract from a good place to stay.Genuine Hotels.com guest review
1. They do not respond to mail enquires 2. Want a food item in the breakfast on A'la carte, but they charged me for BuffetGenuine Expedia guest review
all over good hotelGenuine Hotels.com guest review
all over goodGenuine Hotels.com guest review
I had many a review about hotels in Dubai and obviously you can pay thousands. This is situated in Bur Dubai, a few minutes drives from downtown new build. With a rental car it was easy to visit nearby beaches, downtown, Dubai Marina. The hotel was of 4 star grade in terms of rooms and facilities. I did not have any problem with the staff and they were […] more than welcome to assist. It is a great place to stay Read moreGenuine Hotels.com guest review
Clean and great serviceGenuine Hotels.com guest review
ممتعه جدا شكرا لكمGenuine Hotels.com guest review
"Far from station but comfortable."
Far from station but room and bed are comfortable.Genuine Expedia guest review
"Dårlig komfort og støyete vifte"
Oppholdet stod definitivt ikke til forventningene. Ut av beskrivelsen på nettsiden, skulle rommet være 40m2. Rommet vi fikk var max 25m2. I tillegg manglet 1 håndkle, airkonditionviften bråket fryktelig, det var høy "susing" fra vinduet og rommet stinket røyk. Men siden vi ankom sent på natten, og skulle bare sove noen timer, laget vi ingen sak på dette. […] Men dette er et hotell jeg definitivt ikke skal anbefale til andre, eller bo på ved en senere anledning. Read moreGenuine Hotels.com guest review
Todo mas que perfecto. VolveréGenuine Hotels.com guest review
""" ok ok hotel"""
09/13/14 deep466 Jalgaon, India
Hotel was good not excellent ,, I will give it 3* Services were good Food was good Rooftop pool was excellent , Overall a 3 star hotel not 4 star.. Location is also good not too far from shopping , nightlife areas .. Bathroom were not maintained properly .
"Well located Good 4 star hotel"
09/09/14 Kaushi0704 Kolkata (Calcutta), India
We had arranged a big group here from 4 - 7 Sep and our overall experience was satisfying. The check in for the entire group was very smooth considering that there was another big group check in happening at the same time in the hotel. Front office staffs were extremely helpful. Rooms are old but well maintained. I believe that the house keeping department can do a bit more to ensure seamless service. The rooms had adequate amenities but the bath linens used need to be refurbished as the existing ones have become old and surprisingly there was no face towel in the bathroom. Apart from this things were perfect. Plenty of dining options in the hotel. The night clubs were also good and maintained good standard. Overall I will recommend this hotel for those travelling to Dubai and looking for a decent 4 star hotel option.
"Good rooms But bad service. "
08/24/14 Prem M
Stayed in this hotel from 18/8/14 to 21/8/14. Rooms were good cosy and comfortable but the other services were really bad. Was disappointed by the front desk attitude and non friendly people. The breakfast spread was nice for non veg but the veggies would be disappointed by less options.
"Nice hotel - staff need training"
06/29/14 Kunal G Melbourne, Australia
The rooms were nice, they obviously allow smoking in the rooms as there was a slight smell of cigarettes, but not too bad. We requested a room furthest away from the nightclub after reading reviews here and didn't have any issues with the noise. The bed was soft and room spotless. The staff however need training. Filipino girl who checked us in didn't know where anything in Dubai was. Didn't eat at the restaurant there as there are far better restaurants in Dubai to eat at. Cost-wise it wasn't bad.
"Nice looking hotel but worst stay ever"
06/19/14 Jasmine P Sydney, Australia
We were picked up from the airport which was nice, then arrived and all looked good. Got to the room and it stank. It was a smoking room. I was so sick from it, it's not funny. I asked to be moved however they couldn't move us. We were also supposed to get a fruit basket in the room and turn down service with chocolates well this never happened. Not happy with this hotel and my husband paid a good amount for the captains room. None of the lights worked in the room except 2 and there was no hot water in the shower. I had a hotter shower at the beach that day which was lovely. I would recommend finding somewhere else if you can and give this one a miss. I've stayed in 2 star places which are better in the middle of Asia.... Oh and there was a spa bath which was huge and doubled as a shower. The water went everywhere except in the bath and it's so slippery for a shower so be careful. Oh and the breakfast was great and the service in the kitchen and from the staff at the front door was great as well. 5 stars to them but not the hotel.
"Nice looking hotel but so noisy"
06/11/14 MariaMorrello Norwich, United Kingdom
Pleasant hotel inside and out - all glittery and golden but alas the sleep quality ruined the whole stay for me. The nightclub is far too loud for the style of hotel which is very open plan with lots of marble allowing the sound to travel to the rooms easily.
"Nice hotel, Staff need to improve and have training."
06/07/14 debbiegordon devonport tasmania
We arrived and could not get as room until after 2 pm. No problems, we stored our luggage. When we did get to our room we stayed four nights. 9th floor. Room was clean but bit small, and lighting rather drab. The room has stale air and no opening windows, so we started to get giddy. Air con works but sir is still stale. Perhaps a few pot plants woudl alleviate this somewhat. Wi Fi not easy to get. Breakfast next day was a buffet, (scramble to get a seat and find cutlery). Food was plkentiful and warm. Coffee however was not good. The staff in the dining area are not trained and second day asccused us of not paying. We told them three times our room number. Chasing us into the main lobby nd asrguing with us was embarrassing. On our departure the night before my husband settled the acount and asked for early morning wake up.....this never happened,. Upon leaving the reception wanted more money for hotel tax. We explained we had already paid, but she demanded more. We refused to pay more, as it is a clerical error on their system. Concierge was helpful. There is a nightclub as part of the hotel, so maske sure you dont get a room near there as the music plays past midnight. The location is quite a walk from the train stations so you need to get a cab once you get off the trains.
"Good Value stopover in Dubai"
06/04/14 Geoff R Melbourne, Australia
We have stayed here three times now using Dubai as a two night stopover en route from Australia to London and Paris. Our travel agent always obtains a good rate and I think the hotel represents very good value for money. It is reasonably well situated in that it is a cheap short taxi ride to anywhere you would want to go in Dubai. Rooms large and clean, Beds comfortable, air conditioning very good. Buffet breakfast not brilliant but adequate. Dubai is not a destination, more a staging point and this hotel is a good place to rest before continuing on with your journey
"Great Hotel in Bur Dubai"
05/28/14 sudeepms Bangalore, India
We had a great stay at Grand Excelsior formerly known as Dhow Palace which is conveniently located in Bur Dubai area , Good location for shopping and Night life. The rooms are quite spacious and tidy . The staff very helpful . Ideal for groups and individuals.
"Hotel luxury liner in the Desert"
05/26/14 Nash 5 Doha
This hotel was an amazing surprise. It was stuck out in a back street near the Emirates Mall- no views- built like a ship inside and outside. It had fabuloue staff an excelent manager who worked very hard in the two weeks we stayed there to make our stay a real pleasure. The food was so good and differet every night that it was pointless going anywhere else but they also had a Grill room restaurant which was silver sevice and beautifully elegant. The room was so big and the bed the most comfortable bed I ever slept in I did not want to leave. It was walking distance to the Emirates Mall which is always fun to visit and close to a Tashkent restuarant which serves nice an cheap Uzbekistan food very nice. One other great feature which is missing from even 5 star hotels was it had a separate shower not over the bath which is the way it shoul be. I have very fond memories of this hotel even though there was nothng to see around it.
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