poor internet service. cannot connect eventho they installed a router inside the room. no door inside the shower room.Genuine Hotels.com guest review
"away from all the noise in the city"
the mountain view would have been great if you see only mountains not the roofs of the area houses.Genuine Hotels.com guest review
"Really Great Staff"
The hotel was very nice and the stall even nicer. I will be back!Genuine Hotels.com guest review
"everything is good.."
Especially wifi is great...Genuine Hotels.com guest review
"Nice hotel outside of city."
Very comfortable stay with friendly staff and good facilities.Genuine Expedia guest review
I was so happy to have booked this hotel, situated up in the hills it was all I hoped for and more. My room was neat and spacious, my be really comfy with feather pillows. that makes a difference. The staff was super attentive and the food at the breakfast buffet, restaurants and room service was great. Night entertainment and cable TV are on at all […] times. Wi-Fi service is efficient. The pool is open till 10pm and it makes for an ideal swim to relax after a day of sight seeing around the city. At the concierge, everyone was extremely helpful but James specially was my angel (and so handsome!) making sure I didn't miss a thing he gave me a complete schedule with sight seeing descriptions before calling my driver to make sure he was ok. James took the driver's info and license number watching out for my safety, he also gave me a ferry schedule for my little trip to Bohol and of course had my forgotten belongings packed in a bag and ready for my pick up. The costumer attention you receive at Marco Polo is impecable. I really loved my stay. Read moreGenuine Expedia guest review
this has to be the best hotel in Cebu. Definitely a good deal for the money!Genuine Hotels.com guest review
"GREAT HOTEL, BUT NOT CONVENIENT"
NO PROBLEM WITH THE HOTEL AT ALL, BUT YOU HAVE TO BE PREPARED FOR A FAIRLY LONG TAXI DRIVE TO MOST THINGS. THAT WAS NOT A BIG PROBLEM TO ME, BUT IT MIGHT BE FOR SOME.Genuine Hotels.com guest review
"Great view and classy hotel"
I stayed for 6 nights and enjoyed the room, hotel, and gym. Breakfast was not included with my stay however. Personally I normally stay near ayala mall since I can walk around that area but this hotel's location is not conducive to walking around as it's situated on a hill/mountain, which does include a good view. And the taxi ride to IT Park or Ayala […] is only a couple $. The gym was well stocked and updated and the pool was relaxing. Most of the staff that I had contact with here pleasant and helpful when needed. Read moreGenuine Hotels.com guest review
While the hotel is excellent, I cannot say the same about the location. I could not find any decent restaurant or shops around the hotel,,.The staff was exceptional in their service delivery and did it all with grace and style..I would recommend this hotel to anyone willing to travel to that location.Genuine Hotels.com guest review
The hotel was clean. The staff was gracious, helpful and accomodating.Genuine Expedia guest review
"Beautiful Clean Hotel."
I had a clean comfortable room with ok view of mountain. Other side of hotel has the better view of the city and ocean. Breakfast good but extra charge of almost 700 pesos per person. Pool area wonderful in evening. Water not too cold. Eating / bar area next to pool is relaxing and romantic, especially with a live guitarist. Try the pizza by the pool […] for a reasonably price alternative to the overpriced indoor (dinner) buffet. Read moreGenuine Expedia guest review
"Marco Polo - place you can call Home"
Treated with respect, manners, and professionalism. Excellent place!!!Genuine Hotels.com guest review
"Very Nice Hotel for the Price"
The hotel was very elegant . Nice Lobby , Lounge , Buffett, and Pool side bar . The rooms were clean , well taken care of . If there was only one complaint was the shower entrance was open and made it easy for water to get into the bathroom . The Beds were comfortable and clean . And you get a free shuttle to go to Two of there largest Malls . I was […] very Satisfied with my experience there . Read moreGenuine Hotels.com guest review
"This hotel is way over priced."
$25 for a breakfast that might have a $10 value at best?Genuine Expedia guest review
"Nice hotel, well service"
Very good hotel with buffet dinnerGenuine Hotels.com guest review
loved being close to the city, but out of the city. my office is just in JY Square, so it was very easy and close to commute to. the Bed was a bit hard... but its a hotel... so i suppose its fine. staff was great, pool was closed for maintenance, but otherwise the gym was great also.Genuine Hotels.com guest review
While our stay is short, my family and I enjoyed it. The hotel has a breathtaking view.Genuine Hotels.com guest review
The only problem We wanted to extend our stay 2 more days with the same rate and room but you gave us smoking room and the rate is not the same; cost more so we just check out and look for another hotels.Genuine Hotels.com guest review
"great place to stay"
the hotel gave an excellent service!Genuine Hotels.com guest review
"Marco Polo Cebu Hotel Review"
Everything was first class, excellent food, entertainment, ambiance, and staff. Very good value for the price and amenities offered.Genuine Hotels.com guest review
This is the best hotel in Cebu!Genuine Hotels.com guest review
Camera went missing, they brought in the head of security to do a check and during his search he jokingly told my wife no worries your rich just buy another. I wasn't laughing.Genuine Expedia guest review
Until my last day the only complaint I had about my stay at this hotel was inconsistent temperatures of the water in the shower. The staff was always very friendly, especially the gentleman that cleaned our room. I developed pneumonia during my stay there and the nurses and doctor on staff were very helpful. Despite what some people have said here, […] they did not charge us for bringing outside food into the hotel. The shuttles to Ayala, SM and back were free. Room service is 24 hours. Where I became upset was during check out. They require a deposit based on the length of your stay during check-in. They tell you that they will deduct all room service from that. It wasn't deducted. They then told us we can pay by card, or they can change our dollars to pesos and pay it that way. We decided to do the exchange. They then informed us that the exchange when paying that bill was not the same as when we had JUST exchanged money a few minutes before. Instead of 43.25 it was now only 41. We were unhappy, but paid the bill. There was a $1 difference in what the bill was and what we gave them. I was then told that we would only receive back 40 pesos instead of 41. Again it is not a large number, I understand that... however to lower the exchange rate to pay the bill and lower it AGAIN when they're going to give you money back? That was wrong to me. When I mentioned that they said that they would have to check with their manager to see if they could give us the correct total back. Read moreGenuine Expedia guest review
Beautiful building, wonderful, wonderful staff. All of the amenities one could think of. Poor location, They charge far too much for the food! Great food, but it is so over priced one is forced to leave the hotel to eat. Great, great bus service to the malls so one can eat. It is so greedy to charge so much for the food!Genuine Hotels.com guest review
The hotel is not worth the 5 star rating. The air conditioning kept on malfunctioning; the room condition is just like that of a 3 star hotel. I will go to a different hotel the next time I come back.Genuine Expedia guest review
"Nice Hotel, but........"
Very nice hotel, clean and friendly staff. Two complaints is the breakfast buffet was way too high. I have never paid that much for a breakfast buffet anywhere in the world. The hotel is out of the way in the foothills a bit from the city and it is difficult for the occupants to get breakfast easily. So they have you where they want you if you want […] to eat breakfast first thing in the morning. The shower temperature would not stay consistent. Went from hot to cold alternating. Paid the bill the day before I left and the next day they had made a mistake on the bill and wanted more money. Could not argue about the bill, but, they should have got it right the first time. Read moreGenuine Hotels.com guest review
Staff were so kind to accomodate my request send in advanse of king size bed and a higher floor. Customer service was great beyond my expectation that match any 5 star service world wide. Despite the earthquick and some affected floors was being renovated this did not affect my stay as this hotel staff made their best to service all my needs promptly […] and with a smile. The hotel is far fm city on top of a hill but has free shuttle to take you to it park and ayala mall and sm mall. Also taxi availability was not an issue and very affordable. Breakfast was great with many veriety that will satisfy all tastes. Read moreGenuine Hotels.com guest review
This hotel was very clean and comfortable. The staff were very friendly and helpfule, and the morning breakfast was great. I would definitely stay there again.Genuine Hotels.com guest review
"Top Notch Hotel"
I've stayed in this hotel before excellent place to stay, will stay here again next time.Genuine Expedia guest review
"Nice hotel, excellent security"
Overall, it's an excellent hotel except water temperature in shower room is bad, gets too cold and too hot at the middle of using it and swimming pool/ jacuzzi is too cold.Genuine Expedia guest review
"Lovely hotel with a view of the whole Cebu"
We enjoyed our stay in Marco Polo even though it's a bit far from the city center. There is a shuttle going to SM and AYALA Mall and anyway taxi is cheap. The only problem i had is with the restaurant near the pool. Since we are on vacation and breakfast is not included in our rate we always go to the restaurant late, like 11:30 am and they are telling […] us they don't serve breakfast anymore but hey it's an ala carte restaurant, i went and ask to the supervisor and she said it's ok, i guess the staff was just lazy!! Read moreGenuine Expedia guest review
"One of the Best Places to stay in Cebu"
I got a discounted rate from Expedia and it was worth it. The whole stay was fantastic! The location is perfect if you are looking for less congestion and more quiet private place. The main lobby looks grand (I like the chandeliers) with a perfect classy and peaceful ambience. The pool is big (and my kids had so much fun)! The food is great- truly delicious […] with a wide variety to choose from (if you pay for the buffet. Service is really fast and the staff are very courteous and very attentive to the guests' needs. I will definitely recommend this hotel and will stay here again the next time I come back to Cebu! Read moreGenuine Expedia guest review
"Nice hotel for the price"
I stayed in the cheapest room that Expedia offered here. For the money, it was a great deal. My room had a sea view, but the sea was far away. The flat screen TV had a good picture and showed all the major channels. Although the hotel and my room were a bit aged, the hotel has class. (The hotel is in the process of renovating rooms.) And the breakfast […] buffet offered a big spread and was a great deal. The swimming pool was pretty, and the fitness facility was adequate. And the hotel offers a shuttle bus to the local malls, which are new and huge. But there are no nice restaurants nearby the hotel. Read moreGenuine Expedia guest review
"the nicest hotel"
This hotel must be one of the best hotel in Cebu City. I pesonally evaluate this hotel is much much better than Waterfront hotel. However, Codos are now under construction in the same property, so the noise can be annoying for people who relax on pool.Genuine Expedia guest review
I will be\already have booked again!! And again and again.... I made friends there by my second night! You never wait for anything! Absolutely loved it!! ONLY complaint is them charging the same price as back home!! Isn't one reason we come here to visit is the cost of living!?!... But close enough to the things you need... Cheap taxi fair! Thx everyone […] at Marco polo! Will miss my friends there when I leave Philippines!! Read moreGenuine Hotels.com guest review
It's my family's first time in Cebu, Marco Polo made our stay really good, with very good people in there. Such a great place to stay. Will definitely come back.Genuine Hotels.com guest review
"Good Hotel especialy for the price"
Good Hotel family friendly, the rooms are a little old but clean and comfortable. Food is good and pool area is relaxing. Construction next door but not to noisy. Staff are very friendly and helpful.Genuine Expedia guest review
"Very pleased with my stay"
One of the reasons I chose this hotel in the first place was because it was not located in the city center. I wanted to be away from the hustle and bustle of the crowded city streets and the location of the Marco Polo was exactly what I was hoping to find, peace and quiet. Of course with the construction of the new condo towers there is some noise and […] activity that was less than ideal, but overall the motel, for me, is a great place to stay. The staff is outstanding and the rooms are very comfortable, and there is a shuttle to the malls that runs every two hours and that is very beneficial. I have stayed at the Marco Polo twice and I have thoroughly enjoyed my stay each time. If I travel to Cebu again in the future I would not even consider any other hotel, the Marco Polo Plaza is my primary choice. Read moreGenuine Expedia guest review
"Best Place on Earth"
There is nothing higher than a 5? Yoyu should change that when it comes to the Marco Polo. From the moment I walked into the hotel until I checkout, I was treated like a King. The staff was GREAT, food, for the most part, outstanding. My wife and I were so pleased with the way everything went, I would return theree tomorrow if I could. Loveed it and […] best part is, I Emailed them several times prior to arrival and ALWAYS recieved a cheerful, upbeat and satisfying reply. Any request I had was taken care of, everythinbg I asked for was there, even up to the king size bed. The Marco Polo is the finest hotel I have been to and I have traveld to many countried and never treated as well as this. I would certainly recommend this hotel to anyone. And please, find a higher rating, they certainly deserve it, except the guest internet. There should be a free comp for me to check work mail and airline reservations. I had to pay for that. nominal fee, but annoying. Thats all. Loved the place, loved the people. Thank you Read moreGenuine Expedia guest review
"Nice Hotel and Reasonable Price"
Requested for an early check in and my room was ready when I arrived. I love the lobby, it is spacious and presentable. The room is big and worth the price. Even though this hotel is not in the main downtown area, there are a lot of taxis than can take you to Ayala Mall or to any other destinations for about P85.00 pesos (about $2.00). I will definitely […] use this hotel again. Read moreGenuine Expedia guest review
"Best Hotel in Cebu"
Very professional staff. I have been travelling all over Asia and Philippines and can say that this is what a 5 star hotel should be like. i wold be happy to recomend this hotel to anyone.Genuine Hotels.com guest review
"Cant beat the view of the city"
Beautiful hotel, friendly staff, outstanding view of the city great rates. Everything was within a short ride by taxi. Wish we would have planned a longer stay. Cant say enough about the friendly staff.Genuine Hotels.com guest review
"Great Experiences keeps bringing me back"
This is the second time I've stayed here in 6 months and again, a wonderful experience.Genuine Expedia guest review
definitely would be going back everytime I am in cebu!Genuine Expedia guest review
THIS IS ONE OF THE BEST HOTELS I HAVE STAYED AT IN CEBU. VERY ELEGANT AND A WONDERFUL EXPERIENCE.Genuine Hotels.com guest review
"Nice For Family with Kids"
My family love the experience. Finally we've made it to Marco Polo. The pool was nice but the condominium construction blocks some of the city view but you cant hardly feel any noise. The hotel is very clean. Shuttle service which is free is a plus. Highly recommended for family outing.Genuine Expedia guest review
This hotel is overpriced for what you get. I've now stayed at Waterfront, Radisson Blu, and Marco Polo in their executive suites. Marco Polo was disappointing as they try to overcharge you on everything. Want an early checkin? It'll cost you 1000 pesos, want a late checkout? Same thing. Want to order food from outside the resort? They charged us 500 […] pesos for not eating their food and having something else delivered to our room. Food was also subpar in their upstairs lounge. we had 8 people daily there for breakfast and they could only bring out one plate at a time for the food. If you want the best hotel in cebu, go to Radisson blu. They don't overcharge, have an awesome staff, and great food. I learned the hard way. Read moreGenuine Hotels.com guest review
This was our second stay at the Marco Polo Plaza Hotel in Cebu city, Philippines. It was every bit as great as our first stay.Genuine Expedia guest review
"Sad development.....for this once amazing Hotel"
The construction of "the Marco Polo residences", 2 sky-rise tower 90 meters away from the Hotel, are a true annoyance and disturbance. Banging and construction noise all day long and most of the night, for the next 4 years, trucks delivering concrete and material all day, and the former beautiful amazing view of the Hotel is disappearing, stuck behind […] those building in front the the once charming seaview. The pool si now much colder, because starting to be in the shade of the new towers. No sun....Less and less people use it. Having diner or Lunch by the pool is now a nightmare for the ears, as swimming into it. It was once an exquisite place for a romantic diner. What is happening to this Once amazing Hotel is sad. Greed, greed, greed..... Read moreGenuine Expedia guest review
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