well im stay one day but it was greatGenuine Hotels.com guest review
"Looking forward to another stay in the future."
Excellent food, well prepared. Friendly staff. All staff was friendly and very willing to help.Genuine Hotels.com guest review
The food was excellent, pool and pool area were clean comfortable and relaxing. Views of CEBU were terrific. Hotel staff was well trained, polite, courteous and very friendly. Great stay. Thanks Hubert CreaseGenuine Hotels.com guest review
"Stay with my wife"
My wife and I stayed 3 nights at Marco Polo and was impressed overall with the hotel. Very efficient staff and wonderful facilities. Convenient location with it only taking about 100 pesos for taxi to Ayala mall. We never tried the food due to my wife's relatives being nearby. My only negative is the hotel wanted to charge 500 pesos for outside food […] delivery. Read moreGenuine Hotels.com guest review
Great hotel. Great location. Friendly staff. Good internet connection. I will stay at this hotel again.Genuine Expedia guest review
"Very nice hotel!"
Very happy with customer service with the staff provided during my stay.Genuine Expedia guest review
"Marco Polo Stay"
Good value for money.Genuine Hotels.com guest review
"I won't go back"
Noisy, bathroom weird, no shower door so you get out on a soggy mat...reminds me of a Tune Hotel which is way cheaper. Duty manager a waste to talk to...no real customer service.Genuine Hotels.com guest review
Good hotel for the priceGenuine Hotels.com guest review
"Recommend the hotel in Cebu"
Very friendly staff Some rooms need an updateGenuine Hotels.com guest review
"Marco Polo Cebu Dec 2014"
After having stayed in this hotel on several occasions during the past 5 years, i noticed that the qualtiy of the food in their restaurants have deteriorated. I find the menus rather expensive for mediocre quality.Genuine Hotels.com guest review
"beware of rock concerts"
Nice place, I used to stay here often. Last week end both nights extremely loud music, even some fireworks. Was told it would end Saturday at 10PM. But it didn't. The fireworks were about 11PM. This is not right for those of us that came here to sleep. Could not get them to discount the room as I booked with Expedia. Make sure no outside rock concerts […] before you book here. Absolutely could not sleep through this booming music. Asked for a quiet room, but the only one available was smoking. Decided to take the noise as was told it would be over by 10. That was a lie. Read moreGenuine Expedia guest review
"Marco Polo Hotel Cebu"
I stay in Cebu often and this was the first time I used Marco Polo. Very impressed with this hotel by Cebu Standards, for sure I will use it again and recommend to friends and colleagues.Genuine Expedia guest review
ComfortableGenuine Hotels.com guest review
"Stayed at Marco Polo for nearby wedding"
Great hotel, very friendly staff, perfect place to stay.Genuine Expedia guest review
"Nice hotel, great staff, but..."
food in Blu Room way overpriced. Pool staff friendly but music so loud you cannot think or talk to your friends. Location too far from Ayala or SM Malls, and location just not the best. Room rates very good for the quality of the hotel.Genuine Expedia guest review
Best experience one could have, staff, restaurant, location, best value. You never need to leave hotel.Genuine Expedia guest review
poor internet service. cannot connect eventho they installed a router inside the room. no door inside the shower room.Genuine Hotels.com guest review
"away from all the noise in the city"
the mountain view would have been great if you see only mountains not the roofs of the area houses.Genuine Hotels.com guest review
"Very accomodating staff."
I booked this hotel online from USA for my brother in the Philippines. Checking in was easy, setting up for other services was great, and the staff were very helpful and accomodating. Would definitely stay here when i visit Cebu.Genuine Expedia guest review
"Really Great Staff"
The hotel was very nice and the stall even nicer. I will be back!Genuine Hotels.com guest review
"everything is good.."
Especially wifi is great...Genuine Hotels.com guest review
"Nice hotel outside of city."
Very comfortable stay with friendly staff and good facilities.Genuine Expedia guest review
I was so happy to have booked this hotel, situated up in the hills it was all I hoped for and more. My room was neat and spacious, my be really comfy with feather pillows. that makes a difference. The staff was super attentive and the food at the breakfast buffet, restaurants and room service was great. Night entertainment and cable TV are on at all […] times. Wi-Fi service is efficient. The pool is open till 10pm and it makes for an ideal swim to relax after a day of sight seeing around the city. At the concierge, everyone was extremely helpful but James specially was my angel (and so handsome!) making sure I didn't miss a thing he gave me a complete schedule with sight seeing descriptions before calling my driver to make sure he was ok. James took the driver's info and license number watching out for my safety, he also gave me a ferry schedule for my little trip to Bohol and of course had my forgotten belongings packed in a bag and ready for my pick up. The costumer attention you receive at Marco Polo is impecable. I really loved my stay. Read moreGenuine Expedia guest review
this has to be the best hotel in Cebu. Definitely a good deal for the money!Genuine Hotels.com guest review
"GREAT HOTEL, BUT NOT CONVENIENT"
NO PROBLEM WITH THE HOTEL AT ALL, BUT YOU HAVE TO BE PREPARED FOR A FAIRLY LONG TAXI DRIVE TO MOST THINGS. THAT WAS NOT A BIG PROBLEM TO ME, BUT IT MIGHT BE FOR SOME.Genuine Hotels.com guest review
"Great view and classy hotel"
I stayed for 6 nights and enjoyed the room, hotel, and gym. Breakfast was not included with my stay however. Personally I normally stay near ayala mall since I can walk around that area but this hotel's location is not conducive to walking around as it's situated on a hill/mountain, which does include a good view. And the taxi ride to IT Park or Ayala […] is only a couple $. The gym was well stocked and updated and the pool was relaxing. Most of the staff that I had contact with here pleasant and helpful when needed. Read moreGenuine Hotels.com guest review
While the hotel is excellent, I cannot say the same about the location. I could not find any decent restaurant or shops around the hotel,,.The staff was exceptional in their service delivery and did it all with grace and style..I would recommend this hotel to anyone willing to travel to that location.Genuine Hotels.com guest review
The hotel was clean. The staff was gracious, helpful and accomodating.Genuine Expedia guest review
"Beautiful Clean Hotel."
I had a clean comfortable room with ok view of mountain. Other side of hotel has the better view of the city and ocean. Breakfast good but extra charge of almost 700 pesos per person. Pool area wonderful in evening. Water not too cold. Eating / bar area next to pool is relaxing and romantic, especially with a live guitarist. Try the pizza by the pool […] for a reasonably price alternative to the overpriced indoor (dinner) buffet. Read moreGenuine Expedia guest review
"Marco Polo - place you can call Home"
Treated with respect, manners, and professionalism. Excellent place!!!Genuine Hotels.com guest review
"Very Nice Hotel for the Price"
The hotel was very elegant . Nice Lobby , Lounge , Buffett, and Pool side bar . The rooms were clean , well taken care of . If there was only one complaint was the shower entrance was open and made it easy for water to get into the bathroom . The Beds were comfortable and clean . And you get a free shuttle to go to Two of there largest Malls . I was […] very Satisfied with my experience there . Read moreGenuine Hotels.com guest review
"This hotel is way over priced."
$25 for a breakfast that might have a $10 value at best?Genuine Expedia guest review
"Nice hotel, well service"
Very good hotel with buffet dinnerGenuine Hotels.com guest review
loved being close to the city, but out of the city. my office is just in JY Square, so it was very easy and close to commute to. the Bed was a bit hard... but its a hotel... so i suppose its fine. staff was great, pool was closed for maintenance, but otherwise the gym was great also.Genuine Hotels.com guest review
While our stay is short, my family and I enjoyed it. The hotel has a breathtaking view.Genuine Hotels.com guest review
The only problem We wanted to extend our stay 2 more days with the same rate and room but you gave us smoking room and the rate is not the same; cost more so we just check out and look for another hotels.Genuine Hotels.com guest review
"great place to stay"
the hotel gave an excellent service!Genuine Hotels.com guest review
"Marco Polo Cebu Hotel Review"
Everything was first class, excellent food, entertainment, ambiance, and staff. Very good value for the price and amenities offered.Genuine Hotels.com guest review
This is the best hotel in Cebu!Genuine Hotels.com guest review
Camera went missing, they brought in the head of security to do a check and during his search he jokingly told my wife no worries your rich just buy another. I wasn't laughing.Genuine Expedia guest review
Until my last day the only complaint I had about my stay at this hotel was inconsistent temperatures of the water in the shower. The staff was always very friendly, especially the gentleman that cleaned our room. I developed pneumonia during my stay there and the nurses and doctor on staff were very helpful. Despite what some people have said here, […] they did not charge us for bringing outside food into the hotel. The shuttles to Ayala, SM and back were free. Room service is 24 hours. Where I became upset was during check out. They require a deposit based on the length of your stay during check-in. They tell you that they will deduct all room service from that. It wasn't deducted. They then told us we can pay by card, or they can change our dollars to pesos and pay it that way. We decided to do the exchange. They then informed us that the exchange when paying that bill was not the same as when we had JUST exchanged money a few minutes before. Instead of 43.25 it was now only 41. We were unhappy, but paid the bill. There was a $1 difference in what the bill was and what we gave them. I was then told that we would only receive back 40 pesos instead of 41. Again it is not a large number, I understand that... however to lower the exchange rate to pay the bill and lower it AGAIN when they're going to give you money back? That was wrong to me. When I mentioned that they said that they would have to check with their manager to see if they could give us the correct total back. Read moreGenuine Expedia guest review
Beautiful building, wonderful, wonderful staff. All of the amenities one could think of. Poor location, They charge far too much for the food! Great food, but it is so over priced one is forced to leave the hotel to eat. Great, great bus service to the malls so one can eat. It is so greedy to charge so much for the food!Genuine Hotels.com guest review
The hotel is not worth the 5 star rating. The air conditioning kept on malfunctioning; the room condition is just like that of a 3 star hotel. I will go to a different hotel the next time I come back.Genuine Expedia guest review
"Nice Hotel, but........"
Very nice hotel, clean and friendly staff. Two complaints is the breakfast buffet was way too high. I have never paid that much for a breakfast buffet anywhere in the world. The hotel is out of the way in the foothills a bit from the city and it is difficult for the occupants to get breakfast easily. So they have you where they want you if you want […] to eat breakfast first thing in the morning. The shower temperature would not stay consistent. Went from hot to cold alternating. Paid the bill the day before I left and the next day they had made a mistake on the bill and wanted more money. Could not argue about the bill, but, they should have got it right the first time. Read moreGenuine Hotels.com guest review
Staff were so kind to accomodate my request send in advanse of king size bed and a higher floor. Customer service was great beyond my expectation that match any 5 star service world wide. Despite the earthquick and some affected floors was being renovated this did not affect my stay as this hotel staff made their best to service all my needs promptly […] and with a smile. The hotel is far fm city on top of a hill but has free shuttle to take you to it park and ayala mall and sm mall. Also taxi availability was not an issue and very affordable. Breakfast was great with many veriety that will satisfy all tastes. Read moreGenuine Hotels.com guest review
This hotel was very clean and comfortable. The staff were very friendly and helpfule, and the morning breakfast was great. I would definitely stay there again.Genuine Hotels.com guest review
"Top Notch Hotel"
I've stayed in this hotel before excellent place to stay, will stay here again next time.Genuine Expedia guest review
"Nice hotel, excellent security"
Overall, it's an excellent hotel except water temperature in shower room is bad, gets too cold and too hot at the middle of using it and swimming pool/ jacuzzi is too cold.Genuine Expedia guest review
"Lovely hotel with a view of the whole Cebu"
We enjoyed our stay in Marco Polo even though it's a bit far from the city center. There is a shuttle going to SM and AYALA Mall and anyway taxi is cheap. The only problem i had is with the restaurant near the pool. Since we are on vacation and breakfast is not included in our rate we always go to the restaurant late, like 11:30 am and they are telling […] us they don't serve breakfast anymore but hey it's an ala carte restaurant, i went and ask to the supervisor and she said it's ok, i guess the staff was just lazy!! Read moreGenuine Expedia guest review
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