We love staying at the Hilton Garden Inn in Portsmouth, however, this time we left a little disappointed. As we checked in, we were asked, "How did you book your room?" When I told them it was through Hotels.com, they asked if they could put us a non-handicapped accessible room, but still with a king bed. No problem! We got put in a room with a queen […] bed instead. Hmmmm. I'll still go back to the Hilton Garden Inn, but maybe I'll book directly through the hotel rather than through Hotels.com. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Matt, Thank you for your repeat patronage of our hotel and for your most recent stay with us. Our room type options are 1 King bed or 2 Queen beds so I can assure you that you were issued a King; however, guests sometimes do think that the beds look like Queens due to all of the pillows and duvets. I'm sorry for the confusion and we value your business and want to provide you with a comfortable experience every time you visit. Please feel free to reach out to me directly at the hotel next time you stay with us so that I can assure your satisfaction. Thank you for your feedback and we look forward to hosting your next visit to Portsmouth. Sincerely, Kevin Walker, GM
Great location to downtown Portsmouth. During the night the room wld become ice cold and then sweltering. It made for a lousy night of sleep. Pool was very small and crowded but my 4 year old was happy. There was no mention that parking wld be $18/night. Choice of valet or parking garage and they are the same $$.Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Sandy, Thank you for your recent stay with us; I'm happy to hear you enjoyed our convenient downtown Portsmouth location. However, I sincerely apologize that you were dissatisfied with your visit. We appreciate your feedback and I hope you'll give us another chance to provide you with an excellent experience at our hotel. Best, Kevin Walker, GM
Great people, facility was clean and modern. It was a storm, and the staff couldn't have been better!Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Thank you for your recent stay with us and for the 5-star review on Hotels.com. I'm happy to hear that our accommodations provided you with a comfortable stay and that our staff exceeded your expectations. Thank you for your feedback and we look forward to hosting your next visit. Best, Kevin Walker, GM
"Great hotel, great location!"
I would absolutely go to this hotel again! The staff were very helpful and kind. The room was perfect- clean and cozy with everything we needed. The bar downstairs with the fireplaces was an awesome place to relax and have a drink, and the bartender was great too! The location is PERFECT- walking distance from everything you could want to visit.Genuine Expedia guest review
Response by Hilton Garden Inn Portsmouth/Downtown Nina, Thank you for your recent stay with us and for taking the time to review our hotel on Expedia. I'm happy to hear that you enjoyed our staff and amenities. Portsmouth has so much to offer and I'm glad that you took advantage of our downtown location to explore the city during your visit. Thank you for your feedback and we look forward to hosting your next visit. Sincerely, Kevin Walker, GM
My boyfriend and I went here for a romantic getaway. Unfortunately neither one of us could sleep on the mattress and both our backs ached so bad when we got up we could barely get dressed. I told the girl this upon checkout but didn't receive any compensation just an, Oh that's too bad. I thought it was satisfaction guaranteed, hmm guess not.Genuine Expedia guest review
"great value and perfect location!"
we chose the Hilton because of the location- but there was so much more! We were easily able to check in early and were helped by friendly staff who gave us some great tips on local bars to check out. Rooms were comfortable and clean. After our dinner and show, we came back to find a lively bar with live music- which was such a nice treat. The pool […] and spa were refreshing and relaxing after a weekend of exploring such a great town. We will definitely stay here again! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Karen, I'm so pleased to hear that we exceeded your expectations on your recent visit to our hotel. We appreciate the feedback and your recommendation to the Hotels.com community. We hope to see you again soon. Best, Kevin Walker, GM
"Great Hotel for Downtown Portsmouth Gettaway"
Parking spot right outside was perfect.Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Thank you so much for the 5-star review on Hotels.com. I'm happy to hear that you found our hotel to be the perfect venue for a Downtown Portsmouth getaway. We thank you for your feedback and look forward to hosting your next stay. Best, Kevin Walker, GM
four star..A three star that should be a four Great peopleGenuine Expedia guest review
It was really great, everything was very clean and the salt water heated pool/jacuzzi made it that much nicer.Genuine Hotels.com guest review
"Close to down town!"
Great with exception of room temperture control unit constantly cycled on/off (loud) to maintain temperature. I turned it off so we could sleeep! There must be newer/better units nowadays, surprised these are so dated.Genuine Hotels.com guest review
"Beautiful hotel with friendly staff"
My stay was wonderful! Everyone was so friendly and the room was really nice. Right in the heart of Portsmouth with easy access to shops and restaurants. I'll definitely be back!Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Stephanie, Thank you for recommending our hotel to the Hotels.com community with a 5-star review. I'm happy to hear that you had a wonderful stay with us and that you enjoyed Portsmouth's shops and restaurants. We hope you'll stay with us again next time you're in town. Best, Kevin Walker, GM
Loved the location and staff were wonderful.Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Thank you for the 5-star review of our property. I'm happy to hear you enjoyed our location and wonderful staff. I will pass your compliment along to them. We hope to host you again next time you're in Portsmouth. Best, Kevin Walker, GM
"Excellent all-around. Highly recommend."
Stayed here on New Years Eve. Excellent location, friendly & helpful staff, very clean & well maintained. Very good make-to-order breakfast for $11.99. Would definitely recommend to others and stay there again next time we're in Portsmouth. The only negative is $18 for valet parking. You could probably self-park in the large garage right across the […] street for less. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Christina, Thank you for taking the time to review our hotel and for recommending us to the Hotels.com community. I'm pleased to hear that you found our staff friendly and helpful and our facilities clean and well-maintained. I hope you'll visit us again soon. Best, Christopher Moulton, GM
"Christmas in Portsmouth"
Great place to stay, conveniently located to the center of town.Genuine Hotels.com guest review
Response by Hilton Garden Inn Portsmouth/Downtown Mary, Thank you for recommending our hotel to the Hotels.com community. We appreciate the feedback and hope to see you again soon! Best, Kevin Walker
Stayed at this hotel around the holidays. Great room in a great neighborhood; very walkable & historic.Minutes from shopping, restaurants and pubs. Valet service ended up slightly confusing, as it was unclear whether it had been successfully added to the bill, as was said.Genuine Hotels.com guest review
"Don't need a car here."
Have absolutely nothing negative to say about this Hilton. Arrived hoping for an early check-in. Despite the very busy front desk with tons of guests coming and going, my cell number was taken with assurance I'd be called as soon as my room was ready. They kept that promise! Room was immaculate for duration. Only (mild) disappointment....had hoped for […] plush pillowtop mattress but, alas....maybe next time. Amazing restaurants just a block away. Sorry, did not use hotel for 'eats'.....way too many to explore in neighborhood. Great stay...good rate...would return again. Read moreGenuine Hotels.com guest review
"A bit noisy."
I booked my room through Expedia. The price was fair. My auto response from Expedia said I would have a confirmation within 20 minutes.........I got the confirmation quite a few hours AFTER checking OUT of the hotel at the end of my stay. The staff at the hotel was very welcoming and told me that I had been given a free upgrade.....the room I stayed […] in looked like the room that I booked. Not sure it was an upgrade?? When I got to my room, the keys did not work. I flagged down a member of housekeeping who spoke with the front desk........she then let me into the room and told me that they would bring new keys right up. I unpacked and left my room a half hour later........hadn't seen the new keys yet, so I stopped at the front desk and got new ones myself. There was another set of keys under my door when I returned from dinner. The room was a bit noisy early in the morning and there seemed to be non-stop doors banging in the hallway. Breakfast in the hotel restaurant was not the most appetizing. Tasted a bit like school cafeteria food to be honest. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Portsmouth/Downtown Ellie, Thank you for your feedback. I sincerely apologize for the shortcomings you experienced during your stay. I have spoken to my team regarding the delay you experienced in receiving your keys as that is, of course, not up to standard. I hope you'll visit us again and give us another chance to demonstrate our commitment to providing an excellent guest experience. Sincerely, Kevin Walker, GM
"Totally coming back!!"
This hotel was so great that I'll be coming back to Portsmouth and only staying here!Genuine Hotels.com guest review
I'd go back.Genuine Hotels.com guest review
"Nice hotel downtown"
The hotel staff is awesome. Super friendly and helpful. One small nit: the indoor pool is tiny, no hit with the kids.Genuine Expedia guest review
"Loved the ambiance"
We stayed the weekend at this hotel as we were seeing a show at the Music Hall in Portsmouth. Location is ideal, close and within walking distance to everything...downtown location...We were impressed with the ambiance of the hotel...warm..inviting (many fireplaces and private nooks wherein to sit on a comfy couch, look at the fire and watch the tv.....The […] staff was to a person, fantastic...professional....personable....even the Valet parking staff guys were great (take advantage of this service as it is convenient and a time saver. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Portsmouth/Downtown Thank you for taking the time to review our hotel and for recommending us to the Expedia community. I'm pleased to hear that you were impressed with our facilities, amenities, and staff. Thank you for choosing us and we hope to see you again next time you're in town. Best, Kevin Walker, GM
"Wonderful hotel, great location"
Room was lovely, staff was very friendly and helpful. We will certainly return here for future vacations.Genuine Hotels.com guest review
Hotel employees friendly, helpful and enthusiastic !!!!Genuine Expedia guest review
"Just an overnight get away"
Get away for one night for Xmas shopping. Very nice hotel at affordable rate. Very friendly staff!Genuine Expedia guest review
One of the best stays I've had.Genuine Hotels.com guest review
"Nice hotel Great Location"
Went to Portsmouth with my wife for the weekend and had a great time. The location of this hotel is perfect. very clean, very polite and attentive staff. Would highly recommend staying here.Genuine Expedia guest review
Friendly and efficient ... just what I needed for a quick trip to Portsmouth!Genuine Hotels.com guest review
"Girls get away"
Perfect location! Plenty of shops, restaurants & night life. The staff was tremously accommodating and helpful. Can't wait to plan our next weekend at this hotel in Portsmouth NH!Genuine Expedia guest review
"In the heart of Portsmouth"
We spent a special 'Sister's Weekend" in Portsmouth, NH. It was early November and our excitement was high. It was a great time; lot's to do in town; dining, shopping, walking. Our stay at the Hilton was very comfortable. The staff even sent us up a wonderful cheese plate with a handwritten card with a beautiful poem about the relationship of sisters.... […] How sweet is that?? Our only discomfort was with the temperature of the room. It was too warm and difficult to adjust to a setting below 65. The bathroom had no exhaust fan; so it was pretty steamy... But other than that; it was beyond perfect. Personally, I have a problem with not being able to open a window. The whole idea of recirculated air skeives me out... Read moreGenuine Expedia guest review
"Quality of the reception upon arrival"
We entered early into the hotel and our room was ready for immediate occupancy. The front desk helped us to find a great restaurant for lunch and provided us with directions and a map. This character of immediate assistance continued by making a reservation for us at a local restaurant for dinner as well as other places we wanted to go to. Staff was […] attentive and excellent in the information they provided. A great stay and we would recommend the hotel. Read moreGenuine Expedia guest review
"Close to everything"
What a great city and the Hilton is right in the middle of it. Walking distance to so much.Genuine Expedia guest review
"Right in the middle of everything Portsmouth!"
A short walk to the the center of everything.Genuine Expedia guest review
I have stayed at this hotel before. I like it because of its convenient location. But on this stay, there were no glasses in the room. I had to request glasses from the front desk. But the next day, again NO glasses.Genuine Expedia guest review
"Nice hotel & love that it is downtown"
Love that we could walk all around downtown. Valet parking a great value. Nice lobby, bar and restaurant. Staff friendlyGenuine Expedia guest review
"Expedia with hilton points!"
We stop in Portsmouth 4-6 times a year and have stayed here often. A very nice Garden Inn, maintained very well. Excellent location smack downtown in the old port, yet very quiet and two blocks off the beer pubs and taverns. Pretty good rates, always dependent on the season, of course. Good Front desk, lots of business travelers mixed with wedding parties […] and we tourists. Read moreGenuine Expedia guest review
Very helpful front desk, clean spacious rooms, and excellent location! The breakfast buffet was delicious and they make breakfast to order!! Will definitely stay again.Genuine Hotels.com guest review
"Close to everything downtown."
Nice hotel...very clean and modern.One night stay was perfect and the hotel staff was excellent.Genuine Expedia guest review
We have been to the Portsmouth Hilton Garden Inn and have never been disappointed. We enjoy it and will definitely be going back:)Genuine Hotels.com guest review
"Lovely hotel in downtown Portsmouth."
Easy walking to many attractions and restaurants. Great breakfast buffet and lounge area. Clean pool and spa.Genuine Hotels.com guest review
Walk the entire city this hotel is close to everything. Friendly staff and great rooms.Genuine Hotels.com guest review
"Great all around hotel in an ideal location"
The hotel in all ways was in excellent condition and comfort, but it was the helpful, friendly people that put it over the top.Genuine Expedia guest review
We had one mishap with the maintenance crew trying to change out the mattress in the room. the service staff contacted us as soon as they heard and corrected the situation. I would definitely stay here again and would recommend this hotel to others.Genuine Expedia guest review
Great staff. Absolutely no complaints.Genuine Hotels.com guest review
"NIce hotel, good spot"
The room was clean and comfortable. The hotel was nice. Close to everything. There was music in the lounge when we returned from our night out making for a nice atmosphere for a night cap.Genuine Hotels.com guest review
"Excellent Location, Great Service"
Wow, right in the heart of the historic district in Portsmouth! A great little garden shop across the street, wonderful breakfast selection and so very convenient to all the shops.Genuine Hotels.com guest review
"Great place for a big event"
We were in Portsmouth for our son's wedding and we had 30 rooms at the Hilton filled with family and friends. They were very accomodating and helpful. A big thank you to Steven at the front desk who was really wonderful.Genuine Hotels.com guest review
"Location, valet and buffet"
The hotel was clean and comfortable. Don't expect to check in early during wedding season, which is expected at any fully booked hotel. The staff was great even at 2 am when we got back and the breakfast buffet was great for the money.Genuine Expedia guest review
"Nice location close to shops"
I found every one helpful there. The evening lounge had nice entertainment as well.Genuine Expedia guest review
"Quality with easy access to everything"
Everything was perfect. The best sleep I've had in a while. Room very clean but hall carpet could use some attentionGenuine Hotels.com guest review
"Extremely helpful and friendly staff"
Staff volunteered to help, played with my girls and were perfect in every wayGenuine Expedia guest review
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