Room Mate Alicia - Madrid

Hotel facilities are very good. Rooms are very clean and comfortable. Breakfast is very good. Staff is attentive and very helpful. Location is a big plus. Close to subway stations and other attractions. I would book again without hesitation.

Genuine Hotels.com guest review

Having stayed in the same area 5 years ago, we were aware of Room-Mate's superior location, right on the Plaza. The accomodations were immaculate, and the guest services were excellent, as well! Would gladly stay at another Room-Mate Hotel as the CEO has found the magic formula!!

Genuine Hotels.com guest review

Aside from location this hotel, based upon our experience, has little to offer. The room was very hot and the air conditioning was not yet available so we had to sleep with the window wide open and even then because we were on an interior shaft there it did not cool the room. The plumbing did not work well (the toilet ran after flushing, the sink gurgled […] each time the toilet was flushed and the shower backed up) and the room needed updating. The carpet was dirty and in need of repair, the pillows were lumpy, and the linens were rough. There appeared to be far better hotels in the same area and we would not stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Have used this hotel several time. Value for money... location is great .. especially in the summer when you can walk out the door and find tapas at several restaurants on the Plaza. Sit around and watch the people.... enjoy life in Madrid. Close to everything you want to see.

Genuine Expedia guest review

Great, safe location. Right on the square with many restaurants in walking distance.

Genuine Expedia guest review

This hotel is in an excellent location. Many places to eat and drink all within close walking distance. Room was madern decor but slightly worn down. The shower was the best I have ever used in any hotel.

Genuine Hotels.com guest review

The hotel was centrally located with a 15 minute walk to the major museums and Retiro Park in one direction and a 15 minute walk to the Palacio Real and Opera and Oeste Park in the other. Additionally it was only a 5 minute walk to the Metro @ Sol. The staff of the hotel was more than helpful with terrific suggestions about places to eat and the best […] Flamenco place in Madrid. They also called our prior hotel for us since we had left a few items in the room there and made sure they were delivered. The buffet breakfast was excellent and located in a very pleasant room. The negative with our room was the absence of adequate lighting or at least the placement of the available lights. The bathroom lacked a bidet which was the only hotel we were in in Spain that did so. The opening to the WC was only 18" wide so it would be a problem for anyone with excess weight. All in all I would definitely recommend this hotel to anyone wanting to stay at a mid price hotel in Madrid. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Although a really cute hotel, it was hot. The heat was on and could not be turned off. The temp outside was 60 F and inside about 75 or 80F. The high intensity lamps in the room made it worse. We had to open the window to keep comfortable and then it was just so terribly noisly all night long reaching a fever pitch at about 4 AM. I would not recommend […] this hotel unless you like it very hot and don't care whether you get any sleep due to the noise on the stree below. Read more

Genuine Hotels.com guest review

The hotel remains as fresh as when newly opened - everything worked great. Being on the corner of the lively Santa Ana square with it's dozen restaurants and bars is a big plus. The rooms are open plan (only the toilet area is completely closed off) which makes it fun for lodgers that are intimate with each other. I strongly recommend the hotel to people […] who enjoy new experiences. The breakfast for 6 euros is a really good deal Read more

Genuine Expedia guest review

You will not find a better service-oriented hotel staff without paying several hundred dollars per night more. The location is ideal, if you are touring central Madrid and most of the tourist destinations. Much of the "scenery" is well within a short walking distance. We 'came and went' at all hours of several days, and each of the front-desk personnel […] was friendly, accomodating, and went out of their way to attempt to solve any problems we presented them with. We have stayed in pricier hotels in Madrid, with larger and more replete facilities, but at a much higher cost. Other than the shower placement, which is mentioned in other comments, and a minimal amount of storage space, there are no drawbacks to this hotel, and those, frankly, were of little or no consequence to us. We would certainly recommend this facility and their staff - these people are, to a person, excellent. Read more

Genuine Expedia guest review

Great location. Nice rooms. Great service. Overall, a pleasant experience.

Genuine Expedia guest review

Location was excellent and enjoyed our stay because the design elements in the rooms were different--modern and attractive. Also breakfast restaurant next store was reasonable and had a nice selection of foods including fresh fruit.

Genuine Hotels.com guest review

The hotel was great - until a bad odor of sewer drains started to permeate the room while we were trying to fall asleep. Tried to ignore it but it got worse and worse. Fortunately after my boyfriend went downstairs to complain they gave us another room to sleep in that didnt stink, but it was unsettling to say the least.

Genuine Hotels.com guest review

My boyfriend and I were very impressed with this hotel. At check-in the hotel staff were very nice. As it was our first time to Madrid they provided us with a map and even went so far as to mark on it where the important attractions were that shouldn't be missed. The hotel location was great, easy walking distance to a lot of the sites (Prado Museum, […] Royal Palace, Plaza Mayor, Templo de Debod) as well as a metro stop for anything too far to walk to. We would stay there again and would definitely recommend it to others. Read more

Genuine Expedia guest review

Good value for a location on the Plaza Santa Anna near tapas, dining, museums and other sites within easy walking distance.

Genuine Expedia guest review

The location was perfect for one wishing to see the Museums in the vicinity. Most important of all it was very accessabile for a handicapped person like myself.

Genuine Hotels.com guest review

Do not hesitate to book this hotel. From the ideal location to the overall quality of the room, everything was perfect. Great hotel to serve as a homebase to explore the heart of Madrid.

Genuine Hotels.com guest review

The hotel staff was very professional. The room was very modern, clean, and nice. The smaller format worked well for us, but could be problematic for some travelers.

Genuine Hotels.com guest review

Great location, fair price, trendy style, and very nice, helpful staff = top value; you won't find a better place in Madrid!

Genuine Hotels.com guest review

We loved this hotel! The room was great. The hotel is in a perfect location, just steps to amazing sights! close to everything! helpful staff! Note: no english tv

Genuine Hotels.com guest review

After a week of staying in a mediocre hotel that claimed to be 5 stars in Tenerife...walking into Room Mate Alicia was that much better of an experience. The staff was the most friendly and knowledgable staff that I have met in any hotel recently. The location of the hotel is perfect and you can walk to anything from there. The decor of the rooms is […] very calming and comfortable & the breakfasts are great! The front desk staff even mailed my "lost luggage" claim for me as I was rushing to the airport the day of our departure. They really made an "OK' vacation great at the end! Read more

Genuine Expedia guest review

Great location,good service,terrible WiFi.

Genuine Hotels.com guest review

Room mate alicia is in an ideal situation in the heart of Madrid but set in a quieter square with many convenient shops and restaurants and close to public transport. The hotel itself is modern with attractive, if quirky, rooms, and with pleasant and helpful staff. Overall it is good value for money and worth considering the next time you visit Mad […] rid. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a relatively new and modern hotel. Friendly staff, bright and clean. Positives were the staff, room design and fittings, the location which is excellent for city centre attractions and Plaza Santa Ana (tapas bars and restaurants). Downsides for me: noisy! (street noise until 3am (revellers, waste disposal lorries etc) and a regular issue in […] Spain - average beds and poor pillows. Overall 3.5/5. Depends what you want - somewhere nice to kip after a good night out then probably 4.5/5 at the very reasonable price. For me while on business then quality of sleep is the highest priority and on this occasion scored less favourably Read more

Genuine Hotels.com guest review

This is a nice hotel but not great for business as wifi not available in rooms and there was no food available on arrival

Genuine Hotels.com guest review

Very nice place, wonderful service. Rooms were quite nice, though the shower doors were a little leaky. Our last night, got a free upgrade to the junior suite on the first floor over looking Plaza Santa Ana, aside from feeling somewhat exposed, it was an awesome room.

Genuine Hotels.com guest review

A clean and modern 3 star hotel in a great location. Our basic room was small but clean, comfortable and nicely decorated. We were on the first floor with literally no view or natural daylight but I'm sure more expensive rooms do better for this. The first floor room was also fairly noisy with passing traffic from the service elevator. Unless you know […] your roommate well the shower cubicle in room concept might be a little offputting! Staff seemed very efficient but not terribly friendly. We would definitely stay here again as it is good value and perfectly located, but expect simple comforts rather than 5 star luxury. Read more

Genuine Expedia guest review

Fantastic location in the centre of Madrid and easy to get to local attractions. Staff were extremely friendly and helpful. Clean and comfortable hotel surrounded by bars and attractions. Rooms are quiet even though the hotel is in a buzzy square.

Genuine Expedia guest review

Convenient, stylish and very friendly. The hotel couldn't have been better positioned and the staff couldn't have been more helpful. Highly recommended.

Genuine Hotels.com guest review

Excellent location. Nice quiet room at rear of hotel. Breakfast OK (for the money). Reception staff extremely friendly and helpful. Slightly quirky - shower in bedroom, so care who you share with!

Genuine Expedia guest review

Great location on Plaza Santa Ana. Although central and next to a bustling square, hotel itself quiet. Our room was at back of hotel so not bothered by street noise. Breakfast is good value for money at 7 with a good choice of cereal, bread, pastries, fruit, yogurt, cheese & ham. Room was on the small side but probably not bad for Madrid. Only down […] points were no view at all made room a bit dark & claustrophobic, and shower cubicle being in room rather than separate bathroom! The hotel staff were excellent and could not have been more helpful. Read more

Genuine Expedia guest review

Flawless execution of service from the Room Mate Alicia's staff - can't say anything against them. There was a big problem for me - but I do not believe this to be an issue with the hotel. When you look up this hotel on Google Maps - it points you to a location near the Prado Museum - this is not where the hotel is. I believe this is because the address […] is listed as C/. Prado, 2 - and this isn't properly lengthened to Calle del Prado, 2. This hotel is actually right next to the Plaza de Santa Ana, just north of the Anton Martin Metro station. Luckily I caught this before heading to the wrong location with all my luggage. Read more

Genuine Expedia guest review

Room was small with very little natural light so felt a bit claustrophobic. Only used the room to sleep so not a problem as location was great.

Genuine Hotels.com guest review

I booked this hotel based on other rave reviews that it had received - about it being a designer, hip place. Unfortunately I was very disappointed - it is just a simply a 3-star with knock down type furniture, and many falling apart. The room is basically poorly designed, and there's no proper place to hang/place your stuff. The hotel has only 1 reception […] who always seems to be busy so we had to wait to be served. They also could not provide an adapter for us to use our equipment, considering that they provide free wifi they should be serving the IT savvy crowd. The location is ok as it is near the Santa Ana square, but there are many other hotels around many other squares in Madrid. Basically for the amount that I paid, it was just not worth it! Read more

Genuine Hotels.com guest review

This hotel is in an excellent location and is central to all the sights. It is located on the corner of Plaza Santa Anna with some wonderful restaurants and bars closeby. We spent an ejoyable 3 days there in May 2010, and would recommend this hotel to anyone who likes city centre hotels.

Genuine Hotels.com guest review

Sejour tres agreable;personnel chaleureux.Cependant avec la description de la chambre et de ses 30 m2 je m'attendais à plus grand que la taille réelle de la chambre

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Angenehm (1 Woche während Sprachaufenthalt). Modernes, Design-Zimmer. Super-zentrale Lage direkt am Plaza Sant Ana, viele Restaurants, Cafés um die Ecke. Preis/Leistung stimmt, habe mich sehr wohl gefühlt.

Genuine Hotels.com guest review

Situación excelente para moverse por el centro de Madrid. Personal atento y muy correcto. Habitaciones y cuartos de baño en buen estado y con decoración agradable. Tendré en cuenta este hotel para mis próximos viajes.

Genuine Expedia guest review

Muy cómodo, muy bien ubicado y el servicio excelente

Genuine Hotels.com guest review

Friendly and helpful staff. Hotel with a very good location at an affordable price. The breakfest also offered good value and was served in a café next to the hotel.

Genuine Expedia guest review

Excelente relación calidad/precio, seguro repetiré.

Genuine Hotels.com guest review

Apart from the breakfast which is not up to the standard, this is a great, comfy hotel in a phenomenal location, freindly staff and very "boutique" alike... I will certainly give them my money again !!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Wonderful place, very good location (a bit noisy during weekend), super friendly staff and comfortable room. Would recommend to anyone and come back.

Genuine Expedia guest review

Vi bodde i ett standardrum m utsikt mot St Ana torget - perfekt läge med gångavstånd till allt. Bra frukost och prisvärd. Inget att klaga på - gick ej att öppna fönstren utan man får ha airconditioning på. Å andra sidan var ljudnivån på torget så hög att det ej gått att sova m ed öppna fönster. All-in-all perfekt: skulle välja detta hotell igen om vi […] åker tillbaka till Madrid! Read more

Genuine Hotels.com guest review