Knights Inn Lenox Ma - Lenox

All I asked was to be checked out early, and the guy refused to check me out. So I called hotels.com and they had to call the guy after I flipped out on him, and they explained to me that the policy doesn't cover same day refunds. I would have been perfectly fine had I understood, but the people who work at this hotel barely speak or understand English! […] To me, that is unacceptable. The condition of the room wasn't that great either, there was dried up stuff that came out of the heater in a few spots. And this trip was only to visit a friends grave, so much for a comfortable night before an emotional day. Never again! Read more

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Genuine Hotels.com guest review

I understand minimalism, but should I have to justify a request for extra pillows and towels?

Genuine Hotels.com guest review

The man that was running the hotel the whole time could not be understood. Also I could not understand him. We stayed there because they were the only hotel that took dogs. We had to rearrange the room to accommodate our kennel. The faucet kept falling off.

Genuine Hotels.com guest review

Internet was absent. It was very bad! All evening I ask to turn on Internet. But it was absolutely NOTHING!..

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Genuine Hotels.com guest review

Hotel manager was very cordial and helpful in providing information that we requested. He and his wife went out of their way to make our stay very pleasant.

Genuine Hotels.com guest review

Not bad ... just seemed like person at desk didnt fully listen. Told him when 1st checking in i had my dog with me. He said thats fine no problem. Then before i walked over to our room i asked if there was any place that i should take my dog to walk him ...he then said dog???? Oh we charge extra for them???

Genuine Hotels.com guest review

Very good experience. Hotel is clean and worth the price we paid, in fact, in that area this hotel i very reasonable compared to the surrounding hotels that have about the same quality. Management very accommadating and pleasant. We stayed for 3 nights.

Genuine Expedia guest review

This is a very basic hotel. Don't expect any frills. The room was adequate, but i would never choose to stay there again. The continental breakfast is a joke. Terrible coffee and a choice of corn flakes or fruit loops. They shouldn't even bother.

Genuine Expedia guest review

We needed a place to spend the night after a concert at Tanglewood. The hotel was old and basic but we knew that going in. The room was clean, the bathroom was well lite and the linen was crisp. The elderly couple that were at the front desk were friendly and accomodating. We weren't even there 24 hours but would I do it again? Probably, you couldn't […] beat the price. Read more

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Genuine Hotels.com guest review

dirty. The bathroom was full of rust and the bathtub felt like you were surfing because it was separated from the floor.

Genuine Expedia guest review

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Genuine Hotels.com guest review

For those on a budget, this motel is probably priced right. It is relatively clean for a place in this price range. Maintenance is barely acceptable and my bathroom would turn some people off, but again , it seemed clean. Carpet was nice and seemed clean and so did the sheets. The place takes dogs. You must cancel 24 hours in advance.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

What a dump. Very poor conditon of building and room. Hallways stunk.. If it hadn't been so expensive I almost would have laughed. The room was reasonably clean, but this was about as cut-rate and dumpy as they come.

Genuine Hotels.com guest review

The Knight's Inn is an extremely basic highway motel with fewer than 20 rooms. Everything was clean and well-maintained, but there are no frills.

Genuine Hotels.com guest review

The hotel don't even have air-conditioner. You need to open the window all the time next to very noisy and busy street. At least the hotel managment agreed to let us change the hotel next door, Howard Johnson. Save us a day.

Genuine Expedia guest review

YUCK!!!! We arrived in a deserted parking lot and we were immediately creeped out! The entire place was dirty, smelly and beyond rundown! We were given our room key and the room was dark, dirty, smelly and the windows were wide open with no screens. Flies were all around and when we went to the front desk to talk to the man he waved us to the side and […] said there is nothing he could do. We asked for at least a partial refund he said no! It is prepaid. The room was not pricey I know, but we did not expect to sleep in a dive! The new hotel across the street had nicely furnished rooms for the same price, great customer service, and CLEAN!!! Read more

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Genuine Hotels.com guest review

Staff waited for me, I was a very late arrival. Shower did not drain properly in room 10. All else was fine, being tired after a day of travel the room was quiet and completely adequate.

Genuine Expedia guest review

this hotel was more then i expected. the man at the desk was freiendly the place was clean and comfortable. there was a small fridge and microwave to my surprise i recomened this hotel

Genuine Hotels.com guest review

The beds were comfotable. The rest of the hotel needs to be updated. Bathrooms were clean but worn out. The doors were not secure when not in the room. The continental breakfast wasn't.

Genuine Expedia guest review

The place was clean, quiet, and the staff was friendly. However, I called a week prior to our vacation and was told the continental breakfast was coffee, orange juice, muffins and cereal. What we got was cereal, coffee, and some sort of orange drink that was NOT orange juice. Also, the ice machine was broken. We enjoyed our vacation and would return […] to the hotel but I would bring my own breakfast food....... Read more

Genuine Expedia guest review

Check in was quick and easy. Room was clean and easily accessable. Only thing would have liked better is carpet held an odor that was unidentifiable but seemed to subside after room was opened up. Friendly staff and was able to take pet which is hard to find.

Genuine Expedia guest review

I was very pleased with the manager's willingness to wait check me in at 11:30 at night. y room was on the end of the motel (easily accessible); although I had to park 70 feet from my room. The room was warm, which I appreciated since it was cool outside. It had a refrigerator, plenty of hot water and was peaceful. The TV was a 19" and the remote did […] not work well. . There were a couple dozen channels. I did used the air conditioner, which did not cool the room. At 9AM, I finished off the last two muffins and 8oz. orange juice. I asked the manager for directions, but he didn't seem to understand my questions. The price was great and the accommodations were all that I needed for a good nights rest and to get going in the morning. Read more

Genuine Expedia guest review

The motel is a small, old building on the outskirts of Lenox (on way to Pittsfield). Only plus was the price. The rooms are clean but old and have some odor. Services are just for check in. There was no one at the reception when we checked out at 7:00 AM and no place to drop the keys. There is breakfast that is served at 8:00 but since we left early, […] I can't comment on it's quality and value. For a one night, inexpensive stay it was about OK. Read more

Genuine Expedia guest review

All I was looking for was a cheap, clean place to sleep and this did the trick. Real basic room.

Genuine Hotels.com guest review

old motel with antiseptic smell on the main drag reasonably clean, walk to food and drink , nice folks its a great money saver if your not the fussy type i'll be back

Genuine Expedia guest review

Dirty moldy room and bathroom. Even when I asked that something be done about a dripping baseboard, a guy simply shoved a towel under it. It was rusty and dripping. The breakfast was substandard and did not even offer decaf coffee or tea. Ceral in bins that are there all day and night. I will not go back to this hotel. Way too much money for a place […] like this. It was in a good location. But there were many other hotels there too. Read more

Genuine Hotels.com guest review

The Knights Inn in Lenox is a no fringe motel. If you need a bed, it's fine. There was an odd musty smell to the room that made me feel a bit "sceevy" but it seemed clean enough. The bed was a bit too firm for my tastes, but the shower was hot and strong. Again, if you're looking for a place to sleep on your travels it's fine. If you're looking for […] luxury, definitely look somewhere else. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Over this is not a bad hotel. The rooms were somewhat outdated and cold really use some updating. I did like the microwave and refrigerator. The bath room was something out of the 1950's and could be modernized a little. The king size bed was another story, like sleeping on a sheet of plywood. The most uncomfortable bed I have ever slept in. Probably […] would not stay there again. Read more

Genuine Hotels.com guest review

The motel is a relatively small place located on the main road in Lenox. It is an older facility, but clean and well kept. The beds were comfortable. The location, near many tourist sites, is excellent, and the price is a bargain for the area. But don't expect modern luxury or a picturesque place.

Genuine Hotels.com guest review

I've read some negative reviews of this motel, and I'm not sure who's writing them but from our experience it was great; a 10-minute drive to Tanglewood, clean rooms, functioning tv, etc. I'd spent the previous night in a filthy, smelly room in Bangor Maine and this was like the Ritz in comparison. My one reminder if you're looking for luxury in the […] Berkshires: this is a motel, not the Hilton, and as motels go it's fabulous. Read more

Genuine Expedia guest review

L'hôtel n'est pas tout neuf mais dans un état correct même si la moquette n'était guère reluisante (Mais quand cessera-t-on de mettre de la moquette dans un motel ?!). Chambre bien équipée (clim, frigo, micro-onde). Accueil agréable. En revanche le petit "déjeuner continental" ne propose que des céréales à manger (café et jus d'orange pour la boiss […] on) Read more

Genuine Hotels.com guest review