"Professionals to Proffesionals, excellent."
Great, very confortable. Employees at the front desk were amicable and if I would be asked who was the best, I would say Pavel, for me he was the best. Out of the question. I have my doubts about the young ladies at the front desk I think they were a bit no professional at all.Genuine Hotels.com guest review
"All was excellent"
The only annoying thing is that the visa processing fee by all other hotels is included in the price agreed at the start, but with this hotel they add it on as a separate item. This is a bit misleading when comparing the quotes with other hotels as you are paying $15 or son more at this hotel than you think.Genuine Hotels.com guest review
Just Aweful bed,felt bad after night. We stayed,we don't like it. Standart room isn't good enoughGenuine Expedia guest review
"Very Nice Hotel next to Sennaya Square"
Nice Friendly staff and nice overall experience. This is my second stay at this hotel in the past year and it meets the basic needs in a clean environment. Sennaya square is very close, a 7 minute walk. St. Isaac's Cathedral is 10 minute walk. Nevskiy Prospect (Avenue) is 25 minute walk. Hermitage is 30 minute walk. Staff all speak English with the […] exception of the cleaning staff. They are helpful when asked. Check out is easy. This is not a 5 star hotel, but for the money, it is an excellent value if you are willing to stay off of Nevskiy Prospect..... Read moreGenuine Expedia guest review
"Excellent stay in St. Petersburg"
Perfect hotel room, good service, pleasant staff. The hotel is not exactly central, but it's five minutes from a subway station that is only one or at most two stops from all the main tourist attractions. And there's an advantage to being in a relative quiet location across the street from a large park. The only negative is that the hotel provides […] no à la carte breakfast options. A $25 breakfast buffet, no matter how elegant, is not what you want when your idea of breakfast is a cup of coffee and a roll. But there is a restaurant up the street where you can get a cup of coffee and a croissant. Read moreGenuine Expedia guest review
"Great location, great hotel"
Very nice European-style hotel, nice location, super staff. Second stay and counting! Highly recommend!Genuine Hotels.com guest review
"Lovely hotel, quiet streets"
Everything about the hotel itself is fabulous, just note that the surrounding areas can be a bit eerily quiet after 10 PM. Planning on using cabs is a good idea if you're out late at night, but given the reasonable price of this hotel, its price plus cab fare is still a far better deal than a hotel on bustling Nevsky.Genuine Expedia guest review
"Very nice hotel"
This was an excellent hotel with a lot of western style amenities. Staff was courteous and efficient. The hotel and rooms were very clean and comfortable. The hotel was a little further from the metro than I expected, but still within walking distance.Genuine Hotels.com guest review
"Very nice hotel"
Very nice hotel, with very polite and gentle attendants. Good localisation.Genuine Expedia guest review
"Close to subway"
The hotel itself was very nice and well located for the subway station and the sites that most tourists want to see. About a 20-25 minute walk to the Hermitage. The staff however was disappointing. We stayed for 9 days and housekeeping did not change our bedding until we made a special request near the end of the stay. They say that the front desk speaks […] English but that is stretching the truth. We asked for extra pillows twice and twice got extra bathrobes. We asked for directions, once to Peterhof and once to Tsarskoe Selo and both times were given wrong information. Most of the staff does not understand how a SIM card works and we had a lot of frustration getting the proper plan for our stay. We did not rate the surroundings highly because of the poor condition of the sidewalks. It appears the city is working on them and this should improve over time. Read moreGenuine Hotels.com guest review
"Fine hotel for St Petersburg five nights"
We were very pleased with our stay at Ambassador. After taking a 12 day river cruise from Moscow we then spent five days in St P with more time for museums, walking about and watching people on the Metro escalators. (It is on the escalators that one can experience the incredible diversity of the many "Russian" ethnic groups.) Hotel Ambassador was great […] in all respects, although we did not eat there so can't comment on that. The room was 6 times bigger than our river cruise cabin so perhaps we were easy to please on that aspect. Hotel service was excellent and things were promptly delivered to the room. One of us needed ice twice a day for soothing a foot injury and never had any problem ordering ice or hot water for morning tea. It was a great location for getting to many historic heart of the city locations and the Metro was easy to deal with. We walked a lot, ate at nearby restaurants, including Georgian, the Vodka Museum restaurant and a great Armenian place (Kilikia, within walking distance). There is a store called AM nearby with a large selection of wine and several sizable grocery stores - gone are the days of the empty shelves - now they have about 30 varieties of drinking water to choose from. We thoroughly enjoyed our time in the city and at this hotel. As we rode the taxi to Pulvono for our flight home, we realized that there were many more Orthodox churches which we had not seen! We chose the shoulder season on purpose with none of the sea cruisers! Read moreGenuine Expedia guest review
"Great location and price"
Short stay but very nice location to all central places in st Petersburg , breakfast is a bit overpriced otherwise it's nice hotel with wow lobbyGenuine Expedia guest review
"Clean, comfortable, good location, great value"
The hotel was a great value based on the cleanliness, comfortability of the room, cost, and good location.Genuine Hotels.com guest review
"Very nice hotel in heart of St. Petersburg."
Staff were efficient and friendly. Room and bathroom were spacious, comfortable and clean. Room had a nice view. The breakfast offered every morning was excellent.Genuine Expedia guest review
"very nice hotel"
amazing hotel, clean , excellent room service with all the facilities, 5 min walking from the center , very accessibleGenuine Expedia guest review
"Excelent location and very good service"
The hotel is very close to metro stations Sennaya and Sadovaia. The room is very comfortable and spacious, very clean and tidy. From the hotel, you can walk to Marinski Teathre. There is also a park nearby. Concierge service from 8 am to 8 pm. Very attentive employees. They offfer a paid shuttle to and from the airport.Genuine Expedia guest review
"Nice hotel but a bit of a walk to sites"
A comfortable hotel with pleasant reception staff. An easy walk to St. Isaacs Cathedral. The beds were very comfortable and the rooms were very clean. We didn't eat at the 9th floor restaurant because we were on a budget and it was above our limit ($60 for a steak). We did have some issues with our rooms though. There were no face cloths, the fridge […] in one of our two rooms was not working, the blackout shade did not work in one room, and the maids were still finishing up restocking the minibars when we checked in, which was after 5pm. Read moreGenuine Expedia guest review
Very nice up to date hotel. Easy walking to all the sights. Great local market area near hotel. Professional staff. Unfortunately, they feel the need to charge exhorbitant charges for almost everything, from the gift shop to a taxi ride to the airport. Also- the wedding receptions on Floor 9--- on floor 5 we could hear all the music. It seems that they […] shut them off about 10:00PM, so it was bearable. Probably would look elsewhere next time. Read moreGenuine Hotels.com guest review
"Great place to stay in a great city!"
This hotel was very helpful to visitors who do not speak Russian and their concierge services are absolutely wonderful. They arranged, by email, my transportation from the dock where my river cruise ended, transportation to and from a dinner engagement in a location some distance away as well as a ride to the airport for my departing flight. The concierge […] confirmed my flight and printed my boarding pass. This is a terrific advantage for anyone from abroad. The location was good, perhaps not as close to some of the major sites as one might like but St. Petersburg is a walker's delight and I would say the same about this hotel. They have a very good restaurant and coffee bar, free wifi and wonderful health spa and swimming pool. It is a great place to stay and in a great city! Read moreGenuine Expedia guest review
"Close enough to walk"
Very nice hotel. We were with a small tour group and the stayed an extra day. Had a difficult time making reservation for the extra day...tried email, telephone and web page with no response. Finally were able to make reservation through hotels.com. Service at the hotel was very good. Wonderful view of the city from the breakfast room. Hotel taxi was […] timely for transfer to the train station.qq Read moreGenuine Hotels.com guest review
Good hotel,Genuine Hotels.com guest review
"Nice foyer, but thats all"
the room was small, there was no way to heat water, the mini bar prices were ridiculous, the breakfast was great, but at $28 Euros -- over pricedGenuine Expedia guest review
"This Hotel is located at the dangerous area"
At my experience this is the words hotel I'm stay in my life. They charge for use the pool and sauna and the offer that when you booking the Hotel .Staff is nasty and when I checking out they charge me $12 for the copies of my passport what is normal at any Hotel but this Hotel charge for the copies . This Hotel is located at the city center but in […] the area is no the nices area is at the center but in the bad area at the middle at the ugly street .Defenely this is the words hotel stay in my life. I"m not recomended. Read moreGenuine Hotels.com guest review
"Great location. Very close to the metro."
People in the hotel were very friendly. The swimming pool and sauna were just as good as any 5 star hotel in the US. Free use of computer in the lobby was great. Breakfast was excellent with all different kinds of food.Genuine Hotels.com guest review
"Great value for location"
Great new European-style hotel, close to everything. The pool/gym is only free untul 10:30 a.m., after that one pays per hour. The hotel charges for local calls and for foreigner registration (even if one is already registered elsewhere). The "superior" room is the same as "standard" with different chairs - not worth the higher price. The staff is very […] nice and helpful. Will definitely stay here again. Read moreGenuine Hotels.com guest review
Nice hotel. Less than 10 minute walk from metro station and 25 minute walk to the Hermitage.Genuine Hotels.com guest review
"Very dissapointed with front desk"
I always stay here - this time very disappointed - they have a deposit system for extras which didn't work and I was declined a 150 rouble coffee - the front desk were very unhelpfulGenuine Hotels.com guest review
Great location, value for money, concierge could have been more helpful, but other hotel staff helpful.Genuine Hotels.com guest review
unpleasant stayGenuine Hotels.com guest review
Superb hotel !Genuine Hotels.com guest review
"Great clean and friendly hotel"
We stayed 3 nights and it was very comfortable, clean and quiet. Before arriving the hotel was very efficient in assisting me with papers for my tourist visa, and on arrival and during the stay the service continued to be great. Free wifi in the rooms - worked for us!Genuine Hotels.com guest review
"Overall glad we choose this hotel"
Good experience at hotel. Good choice at breakfast. Excellent massage available.Genuine Expedia guest review
was a good 4 star hotel for St Petersburg, good value for money, nice view at breakfastGenuine Hotels.com guest review
Just a very quick visit, but a lovely experience. It was beautifully decorated throughout, most welcoming and as good as any western 4 star hotel. Fantastically clean everywhere, linen was spotless. Room was lovely, beds very comfortable. Amazed that the towels were changed every day. Beautiful restaurant but 4 star prices so we couldn't afford breakfast […] etc The last night we did have dessert and coffee as a treat and it was just wonderful! The view from the 9th floor was superb. We didn't sample the swimming or health spa but it looked amazing. All staff were smart, helpful, kind, interested and determined that we had an enjoyable stay. A shining jewel in a slightly rough part of town!.We were very pleasantly surprised as we had heard that the star system doesn't quite match up to European standards - not true in this case. I will definitely recommend it to other people. Read moreGenuine Expedia guest review
"Nice hotel, helpful staff"
The hotel was very clean and our room was a good size. Not the most modern, but perfectly acceptable standard. The pillows were very flat and there was only one per person, but when we asked they gave us extra pillows without any problem. The location is not in the poshest area, but it felt safe and there was plenty of activity/food places/bars around. […] It was a short walk to the ballet, and a long-ish walk to the centre of town, or a very short metro ride away. The metro is very cheap and easy to navigate. When we arrived we weren't entirely sure that the staff were particularly polite by western-Europe standards, but to be fair they were also dealing with a very large tour party that had just arrived. We then had a problem with a visa for one of our party, and the staff couldn't have been more helpful, and went beyond the call of duty to help us sort out the problem. There are a very large number of tour groups that use this hotel - this is fine, but it means that reception and the lobby can be very busy at times. Read moreGenuine Expedia guest review
"Good overall hotel in Petrograd"
Good location, friendly staff and comfortable roomsGenuine Expedia guest review
"A nice surprise overall."
This hotel is well-located. Close to attractions, shops and restaurants. The metro station is 15 minutes by foot. The hotel itself is well-kept together. The breakfast buffet is really good though a bit expensive (850 RUB = £17). The Vernissage restaurant has a panoramic view of the city (the breakfast is also served at this restaurant). The whole hotel […] gives you access to FREE WiFi. The only thing of which you should be aware when you arrive at Saint Petersburg is the registration fee, which will be added on your final bill at check-out. It's the equivalent of a hospitality tax. This tax is imposed by the city - The amount is about £4 per person. Read moreGenuine Expedia guest review
"A great first impression of Russia!"
Excellent location for anyone attending the Mariinsky Theatres. Exceptionally good in-house food, so we were surprised that so few people were enjoying the 590-ruble lunch. We realized how good the food was because we had arrived late, after the restaurant had closed, and were delighted to have a wonderful borsch with excellent Argentinian red wine […] in the 9th floor bar. We don't often eat in hotel restaurants, but decided to stay in for lunch the next day. Shuttles reasonably priced for Russia, and very good service. All staff helpful and friendly. We were particularly impressed with the bellman Jasur, who speaks very good English and is very knowledgeable. Read moreGenuine Expedia guest review
Was satisfied, service good but expensive, Neighbourhood a bit problematic.Genuine Hotels.com guest review
been many times to St petersburg - overall the best value 4 star considering price and location - highly recommendGenuine Hotels.com guest review
"Nice hotel - 20min walk to historic centre"
Nice hotel, room could do with some update but generally good. Staff efficient and helpful. Be aware : Swimming pool only free until 11.30am and really cold !Genuine Hotels.com guest review
"good 4 stars hotel"
the matress is very soft seems to be oldGenuine Hotels.com guest review
Good location - about a 15-20 min walk to the river and Hermitage. Only time it's location was an issue for me was when I walked back alone late (as a lone female) after watching the bridges rise at 1.30am. I did not see any local taxis although there was plenty of traffic on the main roads but few people so I felt vulnerable. On the whole though it […] seemed to be a safe city but at that time I had wished the hotel was closer! It was well located for the theatres though. Room small but clean, quiet and comfortable. Surprised not to get a complimentary bottle of water in the room as mini bar cost for water was expensive and it is not recommended to drink tap water there. Also no hair conditioner, facecloth or vanity kit provided which surprised me given the room cost. Otherwise very good. Concierge was good and arranged taxi transfers to the airport for me as well as a tour to Peterhof. The 9th floor restaurant had stunning views over the city and is fantastic for watching the sun set. The food was delicious. The Gallery Bar served food 24/7 at reasonable prices which was useful. My rate did not include breakfast but surprisingly I found room service breakfast to be a decent price and there was a supermarket and many cafes nearby. I also had a massage in the spa - superb masseuse and I would highly recommend it! Read moreGenuine Expedia guest review
"Breakfast option expensive"
The only complaint was that everything in the hotel was expensive. Ie there was only the buffet breakfast and it was 25.00 per person. It was good but not used to spending 50.00 every morning for breakfastGenuine Expedia guest review
"worth a visit"
If your going to St. Petersburg this hotel is withon minutes walknig distance of everything. Be aware though Russia is on the up and things are getting to be in line with all top city pricing so don't epect anything cheap here. Well worth a visit - particularly if you like classics, culture and good food - but - expect to pay for it.Genuine Expedia guest review
"Best Hotel ever"
Best Hotel of a mammoth amount I've stayed in all over the world. Everything just RIGHT. Lighting , bathroom shower and bath, size. Designed by someone who understands needs of those staying in Hotel. That applies to Lobby, gym pool as well And breakfast buffet fabulous with view of St P as wellGenuine Expedia guest review
very nice !Genuine Hotels.com guest review
"Excellent Hotel, Fitness facilities a rip off"
The hotel was really clean and tidy. Staff were very helpful. Great location as well. Short walk to the major attractions. The only thing i did have aproblem with was the fitness facilities. you had to pay extra to use then and it wasn't cheap. £12 to use to pool for an hour is a bit much to ask when your paying to stay in the hotelGenuine Expedia guest review
The room was clean and comfortable, though there was no razor provided and cheap soap/shower gel. The very excessive charge for guests to use the pool after 11:30am is inexcusable. Breakfast was lacking local flare and overpriced, but reasonable choice. Non-heated bain-maries and stone cold plates didn't help. Check your bill regularly as we were charged […] for minibar use (we never use them) though this was cancelled on request. Tourist registration charge not included in price (many other hotels do). Concierge service very good and in-house taxi service excellent but costly. Excellent metro system has a station (Sadovaya) within five minutes walk, it has platforms for lines 1, 2 and five. Lift requires room key to work as well as being slow, and stairs not accessible except for evacuation. 9th floor restaurant gives good view of cities high-rise free sky line. Location is good for access to all the tourist attractions which are spread all around the inner city. Particularly close are Sadovaya Utilitsa/Nevisky prospect (main shopping and commercial area). Read moreGenuine Hotels.com guest review
All as good as advertised! Very happy with everything! Highly recommended!Genuine Hotels.com guest review
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