"Excellent hotel at an excellent location"
Beautiful and clean hotel at an excellent location. The room and beds were small but was very clean.Genuine Hotels.com guest review
"Small but comfortable"
Business trip... Close to our meetings. The hotel is tucked away but an easy walk to get food and to the public transportation. Nice sized room with great shower. The breakfast was nothing to be excited about.Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong Dear James, We really hope that you had a great stay at Novotel Citygate and were able to enjoy that great location that we have. We have noted your comments about breakfast and have shared them with the team to find ways to improve. Thank you again James for taking the time to give us valuable feedback. Hope to see you again soon. Dan McKeown Resident Manager
Excellent hotel and location, with frequent free shuttle to the airport. Great shopping at Citygate mall also.Genuine Hotels.com guest review
perfect hotel with best brrakfast in asia. very nice comfortable clean roomsGenuine Hotels.com guest review
Adapter frustrating on how to use lite broken in bath terrible time figiuring out how lighting workedGenuine Expedia guest review
Clean, tidy, nice layout and very helpful and friendly staffGenuine Expedia guest review
Great hotel for a layover. Friendly staff. Convenient location. Airport shuttle is reliable and fast. Room lights can be confusing but there is a guide.Genuine Hotels.com guest review
"Novotel best choice to stay to see Big Buddha"
We made the right choice to stay at Novotel Citygate Hong Kong as we arrived late in Hong Kong and only had the next day to see the Big Buddha. The whole area with outlet mall, bank, and post office is new and clean, and easy walking distance to the cable car terminal. Also could purchase cable car tickets from concierge and avoided long lines. Great […] to have free shuttle to airport where we can board train for Kowloon. Very happy with the hotel!! Read moreGenuine Expedia guest review
very convenient location.Comfortable rooms. But when I asked for receipt, they said to get with Hotel.comGenuine Hotels.com guest review
Good hotel. Recommended !Genuine Hotels.com guest review
"Nice hotel next to great shopping."
Easy airport pick up. Easy check in. Staff mostly helpful and kind. Great for kids. Lots of great shopping at your fingertips. Hotel was clean and quiet.Genuine Expedia guest review
We could not have ask for better place for our week in Hong Kong. Very helpful staff, nice clean room. Would definatly recommend!Genuine Hotels.com guest review
Very nice and comfortable hotel. Most importantly, it is located in an extremely convenient place - right next to the outlet shopping center and subway station. One can easily reach downtown and the airport.Genuine Expedia guest review
The ONLY things I would change regard the WiFi. I think the WiFi should be included without an additional charge. The hotel rates are high enough to include it. Everything else was lovely, very lovely.Genuine Hotels.com guest review
"Recommended for business trip"
I had a meeting in Hong Kong and arrived there very early in the morning. It was my first trip to Hong Kong and I went to the hotel straight. The check-in counter staff was nice enough to let me check-in 2 hours earlier. They also upgraded my room which was a pleasant surprise. My only gripe is that they charge you for internet in the room. I never […] thought I needed to pay for internet when you are paying USD 300 for a night. They charge you like HKD 70 for all day internet. I didn't use it since I was there for a short stay. Read moreGenuine Hotels.com guest review
Really nice place to stay.Specially if you have an ealy flight. Good buffet and it is located in a shopping center.Genuine Expedia guest review
"Nice but money minded hotel"
The rooms are nice but little odd layout. the hotel is not giving anything for free. no free Internet no free sitting area......Genuine Hotels.com guest review
"Best breakfast I've ever had"
This hotel exceeded my expectations immensely. I was not expecting it to be so upscale in the lobby and rooms. It was walking distance from the Buddha (I highly recommend) and it had an outlet mall right next door. It is completely worth it to get the breakfast.Genuine Hotels.com guest review
"Near enough to the airport."
Most things about the Hotel were great. We prefer the bathroom to be private. Just a personal thing. This one is open to the room and if I knew that prior, I would make another choice. All else was quite pleasant.Genuine Hotels.com guest review
"Nice hotel with convenient location to the airport"
First I chose this hotel because of its convenient location to the airport. It has free shuttle to the airport every 15 minutes. It is within the citygate outlet itself so it is convenient to get food and do shopping. Besides that, the hotel itself is very clean and nice. The room is not big but it is well designed so it still feels spacious and comfortable. […] The staff are warm and helpful. The outdoor swimming pool is cool. Read moreGenuine Expedia guest review
We traveled as one big group and everything went on smoothly:)) If you want to make your vacation a memorable and stress free one this is the hotel for you! It has everything that you need especially if it's your first time to go to Hongkong. Staff are very helpful; location is perfect; its connected to a mall; there's a lot of choices for food and […] shopping; they also have mcdonalds; they provide disney tickets; the train is by the mall; they provide free roundtrip airport shuttle which is 5-10 mins away from the hotel; it's all worth it! Read moreGenuine Expedia guest review
The hotel was nice and convenient, the room was pleasant. Food a bit expensive.Genuine Expedia guest review
"OK for a night stay in HK"
I was spending one night in HK during a layover and chose this hotel for its proximity to the airport. Service was good, room was clean and comfortable. The next day I was departing early and I couldn't take a shower because there was no hot water. I didn't have the time to call the reception to fix it. I think this is unacceptable for a hotel that […] charges as much as this one. There were cheaper options around but I chose Novotel because I wanted no surprises. It took me 20 minutes to check out, there were no lines but a bunch of people bulking around the desk without order, and people cutting the line. Staff didn't have a problem with helping people who just came in cutting the line first. Read moreGenuine Expedia guest review
"great location for HK airport"
Good spot for night before catching a flight at HK airport. Bathroom was not the cleanest and smelled funny.Genuine Hotels.com guest review
Hong Kong was great!. Really nice hotel. Convenient to airportGenuine Expedia guest review
"Decent price for Hong Kong"
Everything was top notch with the exception of paying for internet service. It is well advertised that it is not free unless 20 minutes in the lobby is enough for you, just really hate having to pay $XX for internet when 90% of the hotels I normally stay in offer it "free" or at least somehow included in the cost of the room.Genuine Hotels.com guest review
"over night lay over"
great place for an overnight lay over. frequent busses leaving every 15 min. comfortable room. restaurants are expensive. free wifi only in lobby...have to pay in rooms. overall would definitely recommendGenuine Hotels.com guest review
Beautiful hotel with easy access to a shopping mall, restaurants, and train station. Hotel staff was exceptionally helpful and went out of their way to accommodate.Genuine Expedia guest review
"Excellant place to stay. Most things on hand."
Enjoyed the stay. Excellant breakfast and everything was reasonably priced. Ideal for visiting the popular tourist spots.Genuine Expedia guest review
"Unusually fun and pleasant"
Incredible buffet dinner experience -- 2 nights in a row. Connection to a great mall, high class rooms, great location if you need to be near the airport.Genuine Expedia guest review
"Not the best hotel"
No one to help move luggage at check in. Staff did not go over and beyond to help out the customers. There was a musty smell / odor in the hallway, and on detailed checking of the mattress, there was other people's hair on the mattress. (below bedsheet). Other than the good location, the others were just average. The rooms were old and in need of renovation […] / refurbishment. Rooms are small! Read moreGenuine Hotels.com guest review
"Great hotel, but...."
Beautiful hotel, great location, nice staff...but, the one thing I can not stand as a business traveler is being charged for Internet...and I mean in the same range of cost as buying an adult film. So, it's not cheap. As a business traveler I view WiFi internet similar to electricity...it just comes with the room. Otherwise I would have given this hotel […] 5's. Read moreGenuine Hotels.com guest review
Was only there one night on a stopover, but the hotel was clean and the staff was helpful. Breakfast buffet in the morning was incredible.Genuine Hotels.com guest review
"Excellent, modern hotel near the airport"
Chose this hotel because of its proximity to the Hong Kong airport and the fact that it had a free shuttle to and from. Our stay was for a one night lay over but I would stay there again because of it's proximity to other sites in western Hong Kong.Genuine Expedia guest review
"Good value, great location"
Efficient and pleasant front desk, got upgraded to executive floor. Room & view both very nice for the price. Direct access to outlet mall with food court is a pleasant surprise. Check out was efficient also. Free shuttle to/from airport every 15 mins is a big plus!Genuine Hotels.com guest review
"Easy for an overnight stay"
Great location if you can afford it.Genuine Hotels.com guest review
"Cheaper than Hong Kong Disneyland hotel"
Cheaper than Hong Kong Disneyland Hotel but a little farther. Worth considering if you're going to Disney two days in a row but don't want to stay at Disney hotel.Genuine Hotels.com guest review
"Close to airport/free airport shuttle"
We stayed here the first night because we had a long flight and wanted a close place to the airport so we didn't have to go into downtown Hong Kong on no sleep. Worked out well. Got in late and took an easy to find shuttle to the hotel and crashed. The next morning we walked around the mall attached to the hotel and went up the nearby gondola to see […] the big Buda. Great location many restaurant options. Nice. Read moreGenuine Hotels.com guest review
"No too bad"
I was overall very niceGenuine Hotels.com guest review
"Best place next to the airport"
Place is great for mall shopping and for taking the cable trip to the giant Buddha! WiFi in the room was not free. Breakfast was not included in the hotel.com price.Genuine Hotels.com guest review
Bad Service from staff. Rooms to check in were not ready after 4 p.m. and waited for over 2 hours until I got tired of waiting. Promised an upgrade which it was not given and suitcases brought to the room which it did not happened. Offered a compllimentary drink but they did not accept a "simple cup of coffe". Front desk did not want to take my passport […] but they did not have a room to leave it in the safe.Very desatisfied with the service and manager simply appologized and did nothing. Read moreGenuine Hotels.com guest review
"1st viset to hong kong"
every time i viset hongkongi will only stay hear at the novolet citygathotel & ill let every one i now about that that this the #1 hotel to be at in hk.united airlines rep EWR njGenuine Hotels.com guest review
"i cant wait to go back"
over out standing loved it there & will only stay there on my next visit:)Genuine Hotels.com guest review
"Close to Airport"
Had a 12 hr night time layover between flights. Free shuttle service, clean room & shower, comfy bed. Only wish breakfast buffet started @ 5:30 am (starts @ 6 am) since I had to leave on the 1st shuttle (6 am ) to get to the airport.Genuine Hotels.com guest review
"Perfect Hotel For Transfer"
As I had a late check-in and a next day's early check-out this time I did not have time to experience this hotel. But from what I had felt everything is excellent for transfering and short stay. So clean room, polite and attentive staff.Genuine Expedia guest review
"Value for money"
Met my expectations to the fullest. It was nice going back...Genuine Expedia guest review
"Nice hotel close by a outlet mall"
nice, clean and modern. the hotel is close by the outlet mall so you can shop and eat there. It has shuttle bus takes you to and from the airport . very convenience..Genuine Expedia guest review
"Close to airport and MTR transit"
I stayed at 3 different hotels in Hong Kong while there on my last trip. The Novotel on Nathan Road, the Mira also on Nathan Road in Kowloon, and this Novotel in Tung Chung next to the airport. This Novotel in Tung Chung is my choice for my next visit although the other two were very good to excellent also. The free shuttle to and from the airport […] runs every 15 minutes. You don't have to pay 90 HK$ to get to Kowloon using the MTR train. Catch the free shuttle to the hotel and the Tung Chung MTR station is close by. For 55 HK$ and being a tourist, you can get a pass for 24 hours to ride anywhere on the MTR except to the airport and the two stops at the China border. The room is very modern and good sized, and most floors are non-smoking. Although wireless internet charges are quite high, you can get 20 minutes free in the lobby. Good enough for checking email. Then you can come back another time and get another 20 minutes. Read moreGenuine Expedia guest review
"very convenient for a short stay over in Hong Kong"
The room is a bit small and wifi connection from the room is expensive on a per-device basis. But outside of that, this is a great hotel to stay for a short duration in Hong Kong. I just had a one day layover in HK to see family, arriving late Friday leaving very early Sun morning. The hotel has a nice overall ambience, smells great, and conveniently […] located just 10 minutes outside of the airport with a free shuttle service or a USD6 taxi ride. It's connected to a nice outlet mall with high end and mid range shops as well as nice casual restaurants. You can get to the subway in 10 minutes without walking outdoor. Read moreGenuine Hotels.com guest review
"Great location, close proximity to airport."
Nice and clean room, good service, great for one night transit with shuttle bus service for convenience. The only comment is that there is only a few seatings in the lobby.Genuine Hotels.com guest review
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