All hotels in Tung Chung, Hong Kong
1 room, 2 adults
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51 Man Tung Road, Tung Chung, 0, Hong Kong, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 850 reviews)

  • Location
    Great location
  • Amenities
    Great amenities
  • Pool
    Great pool
  • Service
    Fantastic service
  • Value
    Fairly good value for money
  • WiFi
    Bad internet service
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3.0 / 5Good
The service of the check in and out staff was adequate. One of the staff members (male) was very helpful with a fax and scan that we needed done one morning. We arrived after midnight on our first day. Ordered room service. Food arrived barely hot. Not up to the standard of daytime food usually provided by the hotel. We really enjoyed the hotel buffet. The snacks ( sandwiches and salads) sold at the little cafe were good. But puzzling that a cup of coffee would cost more than a sandwich and close to a salad which is of meal size. The price of coffee is seriously over-priced.
Genuine Hotels.com guest review
11 night romance trip Jan 22, 2016
A Traveler
US
5.0 / 5Outstanding
"Convenient hotel for connecting flights."
Great hotel if staying overnight for connecting purposes. Free shuttle, close to airport.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Errol, Thank you for your great review and comments. I hope to see you again soon. Daniel McKeown Resident Manager
1 night romance trip Jan 21, 2016
Errol
US
4.0 / 5Excellent
"Close to the Airport and convenient for transiting"
Transiting through Hong Kong and stayed at this airport hotel. The proximity to the airport was the main attraction for picking this hotel. It offers the usual business hotel services. However, the WiFi not offered at free is a major draw back.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Steven W, Thank you very much for taking the time to review your stay. I am happy that you enjoyed the location of the hotel. The hotel offers complimentary WiFi to all its members, and I hope that you are able to use this service if we have the chance to welcome you back in the future. Kind regards, Daniel McKeown Resident Manager
1 night romance trip Dec 5, 2015
Steven W
US
4.0 / 5Excellent
"Very nice airport Hotel."
For the price a very nice hotel. Coffee maker in the room was Nespresso. In HK and China you typical get instant coffee with sugar and dried milk. English at the desk was good. The airport shuttle was fast. There is a stop for the bus to Mainland destimations in the building parking garage. Some shopping also. Clean confortable.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Dennis, Thank you very much to take the time to review your stay. I am happy that you enjoyed the Nespresso machine in your room. Hope to welcome you back again soon. Kind regards, Daniel McKeown Resident Manager
1 night business trip Dec 3, 2015
Dennis
US
4.0 / 5Excellent
"CityGate Hotel"
Good hotel if you're out need to be at HKG for business. Tung Chung is a short walk through enclosed mall and walkways. Hong Kong station is 26 minutes by subway and costs less than $3.00USD. You can also kill time in the mall shopping or eating at the inexpensive food court.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear David, Thank you for your review. I am delighted that you enjoyed the location and the easy access to location attractions and down town Hong Kong via the MTR network. Hope to see you again soon. Kind regards, Daniel McKeown Resident Manager
1 night business trip Dec 3, 2015
David
US
4.0 / 5Excellent
"Almost 5 stars,"
I enjoyed my brief stay at Novotel Tung Chung. I chose this hotel primarily for its proximity to the HK airport and its free shuttle to/from airport service. The staff was professional and very well spoken. My room had a view to the sea and mountains. The location has ample shopping and food choices. The only one gripe I had was the bathroom. It is not partitioned like most hotels. The shower door is the divider between the wash basin area and the room itself. It was a strange arrangement. There is no lock on the shower door either. I think it'd be OK if the room is for one person but it was uncomfortable; not sure if other rooms were the same. It's almost 5 stars.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Kelvin, Thank you for your review and comments regarding your stay. I am very happy to read the staff were professional and you enjoyed the complimentary shuttle bus the hotel provides. The hotel does have a range of room types, including rooms with a traditional style bathroom. I hope that we can welcome you back to enjoy these different room types and to achieve that extra star. Hope to see you again soon. Kind regards, Daniel McKeown Resident Manager
1 night romance trip Nov 25, 2015
KELVIN K
US
2.0 / 5Fair
"many customer service issues"
terrible customer service treatment, they turn off your card key, even though you've paid for your room and you are staying for additional days. This happened several times during my many stays here. I will not stay at any other Accor Hotel or Novotel anywhere else in the world, but I must stay at this particular location because there are few options near the HK airport. If you try to complain to the manager, nobody will answer your phone call. I cant imagine what happens if you have an emergency, or you have some other complaint. Very poor customer service presence at this property. There are many other issues, such as price gouging, that I will not list here. But be aware that the room price fluctuates more than 200%, the greatest price fluctuation I've ever seen at any hotel in the world. Example: This week, I've paid $116 for each of 3 nights, but because I added 3 additional nights, I was charged $248 for each of those 3 nights. In August of 2015, I paid $325 for a night because I booked late, due to a change in my flight. So, be advised that this hotel will absolutely gouge you for the highest price it can obtain from the public. They show no mercy, or give no discounts. Good luck.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Richard, I am very sorry to read your comments about your stay; please accept my apologies. I have covered your feedback with my team in relation to your key card not working and the lack of attention when answering the phone. The hotel uses a dynamic pricing structure based on supply and demand. As you have highlighted the price does vary due to peak times within the local and great Hong Kong area. I am sorry if you were negatively affected by this. Thank you for highlighting this information and I am sorry this has left a negative perception of your stay. Sincerely, Daniel McKeown Resident Manager
1 night romance trip Nov 23, 2015
rich colter
US
2.0 / 5Fair
"Poor service in an excellent location"
See review
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Richard, Thank you again for reviewing your stay, and please accept my apologies again for the less than perfect stay. We will certainly work harder to ensure the consistency of service for our valued guests. Sincerely, Daniel McKeown Resident Manager
3 night romance trip Nov 27, 2015
rgcolter
US
5.0 / 5Outstanding
"nice comfortable place"
nice place... too bad no wifi... free shuttle to airport
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear fong, Thank you very much for your review. I am delighted to read that you enjoyed the complimentary shuttle bus the hotel provides. Kind regards, Daniel McKeown Resident Manager
1 night family trip Nov 16, 2015
fong
US
4.0 / 5Excellent
"很舒适的一次出行"
地点很好,离机场和商场都很近,有免费巴士往来机场,坐地铁也方便,房间设施很舒适,不足之处就是没有免费的网络,房间空间布局有点不习惯
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
感謝閣下選擇入住本酒店並喜歡我們優越的地理位置及為你提供的專業服務。至於WIFI的問題,閣下可免費登記成為雅高樂雅會會員,於官網直接訂房,便可享用免費WIFI服務,而酒店大堂及餐廳亦有提供免費WIFI服務。期待再次為您服務,歡迎再次光臨。 酒店客務經理 談建良
1 night trip Nov 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect for a stopover"
Stopover. Stay here for a stopover as it is VERY easy to go to and from the airport and the shopping mall next door is really nice. Convenient for the cable car too if you haven't already done that. MTR too!
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Mark, Thank you for taking the time to review your stay and thank you for such a wonderful score. I am delighted that you enjoyed the location and I hope that you really enjoyed the cable car. Kind regards, Daniel McKeown Resident Manager
1 night romance trip Nov 11, 2015
Mark
US
4.0 / 5Excellent
"Nice hotel close to the airport"
Stayed here one night mainly because it was close to Hong Kong International Airport. It's a beautiful hotel on the inside and out. We were happy to get an upgrade to an executive suite on one of the top floors when we checked in. The room was quite nice--modern, comfortable. The gym was well-maintained and the outdoor pool looked terrific though we weren't able to take advantage of it. No free breakfast here. And NO free wi-fi in your room--you have to pay for it unless you have membership in their traveler's club. There is free wi-fi, however, in the lobby for 20 minute increments.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you very much for your review and comments. I delighted to read that you enjoyed the room and the gym/pool area. Hope to be able to welcome you back the next time you visit Hong Kong. Kind regards, Daniel McKeown Resident Manager
1 night romance trip Oct 29, 2015
A Traveler
US
4.0 / 5Excellent
"Near to the airport"
Hotel near to the airport, but free shuttle bus in limited time window only - not related to full opertional time of the airport.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Marcin, Thank you to take the time to review your recent stay. Hope to see you again soon. Kind regards, Daniel McKeown Resident Manager
1 night romance trip Oct 25, 2015
MARCIN
US
5.0 / 5Outstanding
"good experience"
Very convenient. Shuttle is prompt. Staff friendly. Clean hotel.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Deborah, Thank you very much for your amazing review and thank you for highlighting the friendly staff that you encountered during your stay. Hope to welcome you back soon. Kind regards, Daniel McKeown Resident Manager
1 night family trip Oct 27, 2015
deborah
US
4.0 / 5Excellent
"Convenient and restful stay."
Uneventful stay. The rooms are nice, clean and business like. Conveniently close to the airport. Restaurant choices are good and the food is well prepared and tasty. A little pricey but that's to be expected in Hong Kong near the airport. Friendly and helpful staff at the hotel as well as the restaurants.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Ruth, Thank you very much for review and thank you for highlighting your positive dinning experience. Hope to welcome you back again soon. Daniel McKeown Resident Manager
1 night business trip Oct 22, 2015
Ruth
US
3.0 / 5Good
"Novotel Citygate Hong Kong oct 25 2015"
It is a so so hotel if you want to stay around the airport. No free wifi.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for your review regarding your recent stay. I am sorry if you did not thoroughly enjoy your stay on this occasion. In regards to WiFi, we offer a range complimentary WiFi options for our members in the public spaces and bedrooms. I am sorry if you were unable to use them on this occasion. Once again, thank you for your comments, and we will endeavor to improve the consistency of service. Sincerely, Daniel McKeown Resident Manager
1 night business trip Oct 25, 2015
A Traveler
US
4.0 / 5Excellent
Stayed for two nights. No real complaints about the hotel. Just remember to bring a plug that firs their outlets. The location is outstanding. The room is comfortable. The bathroom needs better privacy. Buffet breakfast was a waste of money, and way, way overpriced. Find someplace else to eat.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Donald, Thank you very much for your review. I am happy that you enjoyed your stay. I have taken note of your comments regarding breakfast, and we will endeavor to improve the quality of our offering. Hope to welcome you back soon. Kind regards, Daniel McKeown Resident Manager
2 night romance trip Oct 6, 2015
Donald
US
5.0 / 5Outstanding
"The savvy traveller"
This place has the best location of all the hotels near the airport, it has an amazing shopping mall right next door with everything, from a super market, to post office, to entrance to metro rail, and next door a must see H.K attraction, the ngong Ping 360 cable car, if you do go don't skimp on the entrance and pay for the glass cable car, the view is well worth it.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you so much for the great review and comments. I am delighted that you enjoyed the unique location the hotel has with easy access to the Citygate shopping mall and local attractions. I hope that we are able to welcome you back very soon. Kind regards, Daniel McKeown Resident Manager
1 night family trip Sep 11, 2015
maria Alessandra
US
5.0 / 5Outstanding
First of all this Hotel has an excellent location. It is just a few minutes and free shuttle away from the airport. It is interconnected with a large mall of outlet stores and restuarants. It is a very short walk to the cable car to go visit the The Big Buddha and Po Lin Monastery. It is also a very short walk to the Metro to go to Disneyland or downtown Hong Kong. The rooms were nice and clean although a little small. We got free wifi in lobby. I felt that the hotel was overpriced compared to the amenities that were provided, nevertheless, it is the only hotel in this location and it is a prime location.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Lawrence, Thank you for such a fantastic review of the hotel and its facilities. I am delighted to read that you loved the location and enjoyed your stay. I hope to see you again when you travel through Hong Kong. Kind regards, Daniel McKeown Resident Manager
1 night family trip Aug 30, 2015
Lawrence
US
4.0 / 5Excellent
"Nice Hotel"
The lobby area of the hotel was beautiful, and the rooms were very comfortable. It was very convenient due to its proximity to the airport and the free shuttle. I also took the cable car directly to the Big Buddha, which was an amazing experience. No free wifi in the rooms was disappointing and seemed ridiculous to me, I've never had to pay for wifi before, especially in such a nice hotel. I was also charged $20+ for a buffet breakfast that I was told was free. All in all, it was way better than sleeping in a chair at the airport. I'd stay there again!
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for your very nice comments. I am delighted to read the you found the lobby of the hotel beautiful and enjoyed the unique location the hotel. I am happy that you would return on your next visit to Hong Kong. Kind regards, Daniel McKeown Resident Manager
1 night business trip Aug 27, 2015
A Traveler
US
4.0 / 5Excellent
Very comfortable the only regret is lacking internet in the room and the free wi fi in the lobby is restricted to 20 min.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Grace, Thank you very much for your review and comments. The hotel does a have range of complimentary WiFi provided both in the room and in the lobby. I am sorry if you were unable to enjoy it on this occasion. Thank you again, and I hope that we are able to welcome you back again soon. Kind regards, Daniel McKeown Resident Manaager
1 night business trip Aug 23, 2015
Grace
US
5.0 / 5Outstanding
Beautiful hotel, great staff, good food.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Randolph, Thank you so much for your great review and comments. Sincerely, Daniel McKeown Resident Manager
1 night romance trip Aug 20, 2015
randolph
US
5.0 / 5Outstanding
"Outstanding for what it is"
Have stayed here many times transiting back and forth from Asia. One of the best overall airport hotels anywhere.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Laurence, Thank you very much for the great review and comments. We look forward to welcoming you back the next to you transit through Hong Kong. Daniel McKeown Resident Manager
1 night business trip Aug 13, 2015
Laurence
US
4.0 / 5Excellent
"Nice hotel for short stay in Hong Kong"
It is a nice hotel that is close to the Hong Kong Airport. Their complementary shuttle bus from/to airport runs every 15 minutes. However, wifi is not free in the room, only free in the lobby.
Genuine Expedia guest review
Other trip Aug 2, 2015
T
US
5.0 / 5Outstanding
"Very happy with this hotel"
Traveled by myself in Hong Kong for the first time. Hotel was clean, staff was very pleasant and helpful. Free shuttle to and from airport was a great bonus.
Genuine Expedia guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for such a great review and inspiring words. I am happy that you made good use of the complimentary shuttle and enjoyed your stay. Daniel McKeown Resident Manager
Other trip Jun 6, 2015
Ruthi
US
3.0 / 5Good
"The pool is great for the weather, but the room..."
The pool is very nice. It's a good temperature for Hong Kong weather, eye pleasing, not too many people use it, at least on a weekday. There's a lifeguard on duty too. The staff was very professional and helpful. BUT... the rooms need dehumidifying.. STAT. It isn't just a damp feeling in the room, but a smell of mold and mildew that is pervasive and you just can't get away from it. I'm sure it's because of the humid weather, so the cleaning people can't really do that much, but other hotels I've stayed at did not smell this overpowering. The location is close to the airport (with a free hotel shuttle), so that's handy. There's outlets attached to the hotel and Disneyland is close as well.
Genuine Expedia guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for your review of your current stay. I have noted your comments regarding the humidity. We have a very extensive program to battle the Hong Kong humidity and will endeavor to improve this program to ensure it does not effect our guests. I am happy that you made good use of the complimentary shuttle the hotel provides. Hope to welcome you back soon. Kind regards, Daniel McKeown Resident Manager
Other trip Jun 4, 2015
A
US
5.0 / 5Outstanding
It's close by the Airport! Since it's on top of the subway, so transportation is convenient! With all the shops nearby, there is plenty of shopping & eating.
Genuine Expedia guest review
Other trip May 26, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the airport."
Good hotel. Room a little bit too small. Hotel conveniently located adjacent to a big shopping center. Nice view yto the ocean.
Genuine Expedia guest review
Other trip May 20, 2015
Pao
US
4.0 / 5Excellent
"Good airport hotel"
Nice clean hotel near airport, free shuttle bus from to airport, Right next to big shopping mall with food courts. Good for short staying between your next travels destinations. The superior room is spacious.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Maggy, Thank you very much for your review regarding your stay. I am delighted ot hear that you enjoyed the complimentary shuttle bus, and like the superior room type. We hope that we are able to welcome you back the next time you visit Hong Kong. Kind regards, Daniel McKeown Resident Manager
2 night romance trip May 3, 2015
Maggy
US
5.0 / 5Outstanding
"conveniently close to airport"
excellent hotel located next to shopping mall. breakfast not included in expedia package
Genuine Expedia guest review
Other trip May 8, 2015
Tom
US
5.0 / 5Outstanding
"Above my expectations!"
I stayed here my last night of a 2 week business trip to be close to the airport. Overall, the hotel was above my expectations. I didn't give the service a top score only because the concierge kind of blew me off to wait on someone who walked up after me and was in no hurry to then wait on me. Took a taxi to Big Buddha before leaving which turned out to be a highlight of the trip!
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Jeannie, Thank you for your review. I am delighted to hear the hotel was above your expectations and you enjoyed the trip to the Big Buddha. I have covered your feedback with my concierge team to ensure that we improve the way we deal with requests. Thank you again, and we look forward to welcoming you back the next time you visit Hong Kong. Dan McKeown Resident Manager
1 night business trip May 5, 2015
Jeannie
US
4.0 / 5Excellent
"Almost Excellent."
I was overall very pleased with the hotel and room for just a quick one-nighter. The room was comfortable provided you don't need to spend a lot of time there. The room was pleasant but a bit small and there is nowhere to sit except the one desk chair which was comfortable. However, the thing that killed it was the several hairs I found in the toilet and on the bathroom sink. They were pretty obvious so housekeeping was just taking shortcuts. Overall pleasant and I would stay there again. There are a lot of food options in the adjacent mall and it is a pleasant neighborhood for a waterside jog or walk.
Genuine Expedia guest review
Other trip May 2, 2015
Bryan
US
4.0 / 5Excellent
"Convenient Airport Hotel"
Convenient shuttle service to and from HKG, hotel is located next to a giant outlet center and about 10-15 min shuttle from the airport. Hotel is quite large, the rooms were quiet, well mantained and comfortable. The only bummer is the internet charge.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Mark, I am delighted to hear that you enjoyed the complimentary shuttle bus the hotel provides. It certainly does make the airport very easy to get to and from. We do have a range of free WiFi options both in the room and the lobby. I am sorry that you were unable to use them on this occasion. We hope that we are able to welcome you back the next time you visit Hong Kong. Kind regards, Daniel McKeown Resident Manager
1 night business trip Apr 28, 2015
Mark
US
1.0 / 5Poor
"They did not even clean the room"
Worst ever hotel , just location but horrible service its not worth
Genuine Expedia guest review
Other trip May 1, 2015
serkan
US
4.0 / 5Excellent
"Great location - No In Room WiFi"
Stayed there as an overnight before getting on the plane the next morning. I also visited the Big Buddha on Lantau Island while there - very convenient & easy to walk to the cable car from the hotel. Buy your ticket from the concierge - saves time in the line at the cable car. Hotel was fine, but beware - THERE IS NO FREE WIFI - EXCEPT IN THE LOBBY! I think that it is ridiculous to charge you HK$120 for WiFi in your room!
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Thank you very much for your review regarding your stay. I am delighted to hear that you enjoyed our location. We do have a range of free options of WiFi in the room, and I am sorry if you were unable to enjoy them on this occasion, Hope we are able to welcome you back soon Andrew. Kind regards, Daniel McKeown Resident Manager
1 night business trip Apr 28, 2015
Andrew
US
3.0 / 5Good
"Disappointed"
Overpriced, even with the discount. Wanted a deposit of 600 HKD even with the room being paid for in advance.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Jerry, I am disappointed to read that you have not thoroughly enjoyed your stay. I have discussed your feedback with my team to ensure that we can improve our product and services. A security deposit is a standard practice across hotels, to cover incidentals such as mini bar, breakfast, room service and other services located within the hotel. I am sorry that this has left a negative impression on you during your stay. Thank you again for your feedback. Dan McKeown Resident Manager
1 night trip Apr 23, 2015
JERRY
US
5.0 / 5Outstanding
"Great convenient stay"
Close to airport, cable car and inside a mall. Perfect Will stay again next time
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for such an amazing your review about your stay. Hope to welcome you back soon when you visit Hong Kong again. Sincerely, Dan McKeown Resident Manager
1 night business trip Apr 14, 2015
A Traveler
US
4.0 / 5Excellent
"overall: good to excellent"
My third stay in three years, because of close proximity to airport, free airport shuttle, excellent buffet breakfast. Also good location for shopping, on-site swimming pool facilities, adjacent municipal park.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Guest, Thank you for your review about Novotel Citygate Hong Kong. It is always nice to receive feedback from our regular guests. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Sincerely, Dan McKeown Resident Manager
1 night romance trip Apr 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel near the airport."
We had one night layover in Hong Kong after a vacation on the Mainland. Shuttle service was provided to and from the airport.
Genuine Expedia guest review
Other trip Mar 30, 2015
Cath
US
3.0 / 5Good
"Airport stay"
Very convenient to airport and MTR (Tung Chung). I was there to meet friends in HK then early flight next day. Easy to get from Hung Hom in Kowloon via MTR. Then back to HK for dinner.
Genuine Expedia guest review
Other trip Mar 24, 2015
gelrod
US
5.0 / 5Outstanding
"Good place to recover from an Asian business trip."
Very convenient to HK airport. Free shuttle leaves from bay 29-30 in the lower level. Hotel is located in an upscale area within easy walking distance to shopping, restaurants, parks and public transport. Its a great hotel to launch an Asian business trip from or recover from one before the long flight home. Well trained and friendly staff. Rooms aren't huge, but this is Hong Kong.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear SEAN, Thank you for such great feedback. The whole team was delighted your comments on how your found the staff well trained and friendly. The shuttle bus is certainly very convenient and just to highlight that it runs every 15 mins from 6 am to 11:45 pm, everyday. We look forward to welcoming you back the next time you visit Hong Kong or for transit. Sincerely, Dan McKeown Resident Manager
1 night business trip Mar 15, 2015
SEAN
US
2.0 / 5Fair
"Old hotel, lousy service, expensive"
cons: - Understaffed: difficult to get service - old looking carpets, defective equipment, lacks maintenance - annoying air perfume everywhere - very price compared to alternatives Pros: - Food is ok - proximity to mall and subway
Genuine Expedia guest review
Other trip Feb 22, 2015
Patrick
US
5.0 / 5Outstanding
"Excellent hotel at an excellent location"
Beautiful and clean hotel at an excellent location. The room and beds were small but was very clean.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear Peterm Thank you for taking the time to give such great feedback about our hotel. We delighted to read that you found the room so clean. In regards to the room size, our standard rooms measure on average 28 square meters. We have other many options available such as the Suites which are on average 54 square meters if you prefer more space. We look forward to welcoming you back to the Hotel. Dan McKeown Resident Manager
1 night family trip Jan 29, 2015
Peter
US
4.0 / 5Excellent
"Very nice room"
We were upgraded to a suite when they couldn't find another room with 2 beds that we had booked. Our flight landed after midnight so no shuttle was available. Taxi cost HK$58. Very limited staff at that hour and it took more than 1/2 hour to finally decide they had no rooms with 2 beds. They upgraded us to a suite with 1 king bed and a roll-away. Unfortunately there was no staff to show us to the room and show us how things worked (where were the light switches and where were electrical outlet adapters, etc). It took another hour to figure these things out and get to sleep. Very nice, modern room but switches were hard to find and only Chinese electrical outlets. Internet cost extra, breakfast not included. Shuttle back to airport free and fast-every 15 minutes.
Genuine Expedia guest review
Other trip Feb 19, 2015
Joel
US
2.0 / 5Fair
"Understaffed, lousy service"
- No luggage pick-up upon arrival - Nobody to bring luggages to the room. - False city tour information - In-room technical assistance unavailable - Unfriendly & uncaring staff - Wi-Fi charges of 120 hkd/day even if proposed free for club members - Ultra-high room prices compared to other hotels
Genuine Expedia guest review
Other trip Feb 12, 2015
Patrick
US
4.0 / 5Excellent
"Nice amenities and decore"
The hotel location is very convenient to the airport. The rooms are spacious and the amenities excellent. It is quiet and clean. The staff is very friendly and there is a shuttle from the airport between 6AM and 12 Midnight. Outside of this time you need to take a taxi.
Genuine Expedia guest review
Other trip Feb 7, 2015
Joet
US
4.0 / 5Excellent
"Small but comfortable"
Business trip... Close to our meetings. The hotel is tucked away but an easy walk to get food and to the public transportation. Nice sized room with great shower. The breakfast was nothing to be excited about.
Genuine Hotels.com guest review
Response by Novotel Citygate Hong Kong
Dear James, We really hope that you had a great stay at Novotel Citygate and were able to enjoy that great location that we have. We have noted your comments about breakfast and have shared them with the team to find ways to improve. Thank you again James for taking the time to give us valuable feedback. Hope to see you again soon. Dan McKeown Resident Manager
1 night business trip Jan 27, 2015
James
US
5.0 / 5Outstanding
Great hotel. Very convenient location away from hustle of Hong Kong/Kowloon. Free airport shuttle, park outside hotel, CityGate Mall attached to hotel are all great features. Rooms are very nice.
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, ideal location for Disney Land"
Nice hotel, ideal location for Disney Land. Room was comfortable and the breakfast was nice. Would be better if the had free wifi in the rooms
Genuine Expedia guest review
Other trip Jan 29, 2015
L
US
5.0 / 5Outstanding
"Much more than expected."
With only 15 hours in Hong Kong this was a great option. Free shuttles to the airport, great buffet breakfast... shopping attached was really great and the Taste supermarket was a great place to wander..
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
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