Bad Service from staff. Rooms to check in were not ready after 4 p.m. and waited for over 2 hours until I got tired of waiting. Promised an upgrade which it was not given and suitcases brought to the room which it did not happened. Offered a compllimentary drink but they did not accept a "simple cup of coffe". Front desk did not want to take my passport […] but they did not have a room to leave it in the safe.Very desatisfied with the service and manager simply appologized and did nothing. Read moreGenuine Hotels.com guest review
"1st viset to hong kong"
every time i viset hongkongi will only stay hear at the novolet citygathotel & ill let every one i now about that that this the #1 hotel to be at in hk.united airlines rep EWR njGenuine Hotels.com guest review
"i cant wait to go back"
over out standing loved it there & will only stay there on my next visit:)Genuine Hotels.com guest review
"Close to Airport"
Had a 12 hr night time layover between flights. Free shuttle service, clean room & shower, comfy bed. Only wish breakfast buffet started @ 5:30 am (starts @ 6 am) since I had to leave on the 1st shuttle (6 am ) to get to the airport.Genuine Hotels.com guest review
"very convenient for a short stay over in Hong Kong"
The room is a bit small and wifi connection from the room is expensive on a per-device basis. But outside of that, this is a great hotel to stay for a short duration in Hong Kong. I just had a one day layover in HK to see family, arriving late Friday leaving very early Sun morning. The hotel has a nice overall ambience, smells great, and conveniently […] located just 10 minutes outside of the airport with a free shuttle service or a USD6 taxi ride. It's connected to a nice outlet mall with high end and mid range shops as well as nice casual restaurants. You can get to the subway in 10 minutes without walking outdoor. Read moreGenuine Hotels.com guest review
"Great location, close proximity to airport."
Nice and clean room, good service, great for one night transit with shuttle bus service for convenience. The only comment is that there is only a few seatings in the lobby.Genuine Hotels.com guest review
great location for the aiport. really really stylish and chic. next to/part of the outlet malls which is really nice. designer-y pool, really unique. freindly staff. wi-fi is not free tho, what?Genuine Hotels.com guest review
The housekeeper was lazy. She hanged the dirty towels back on the rack instead of changing them.Genuine Hotels.com guest review
"Nice, clean, close to shopping ... GREAT POOL!"
Great transit hotel! I flew to HK because my China visa is only 60 days maximum stay per entry. This hotel has a great pool, and you can take the escalator directly to the outlet shopping area. If you know the markup on luxury goods in China, then you know shopping in HK is a real steal. The pool is clean and resort styled. Perfect for a one day tr […] ansit. Read moreGenuine Expedia guest review
"Quick overnight stop before flying out."
Everything was great except that hotel staff are unwelcoming and in a hurry to get u off the counter.Genuine Expedia guest review
"Modern Hotel near Airport convenient"
I've stayed at the Novotel Citygate three times now and find it very convenient for layovers in HKG with its free shuttle service to the airport. The hotel itself is modern and clean and connected to a shopping mall. This stay however the room comfort was not as good in the past. My floor smelled of mildew and my room had an air-conditioner that made […] the room cool but very very humid, so not as comfortable as last stay. Otherwise the hotel is modern and clean. Breakfast buffet is impressive too. Read moreGenuine Expedia guest review
"Close to Hong Kong Airport"
Needed to stay one night in Hong Kong between flights from Sdyney, AU back to the United States. This Hotel is close to the airport. The room was clean and neat. Served the purpose of what I needed.Genuine Hotels.com guest review
Great Hotel Close to the airport and Outlet Mall Excellent service Good staff Excellent restaurantsGenuine Expedia guest review
"Excellent transit hotel"
Very convenient for transit travelers - although finding the courtesy bus at the airport might be a challenge. Very friendly staff and excellent rooms and breakfast. Internet is not free.Genuine Hotels.com guest review
"Great huge bed. So comfy. Best buffet on earth"
Shuttle, mall ..all so easy. No cheap but worth it for overnightGenuine Expedia guest review
"Convenient hotel. Usually a little overpriced."
great staff. often hard to book into. very helpful concierge.Genuine Expedia guest review
"Very nice Airport hotel."
We only stayed 1 night, but the hotels rooms are very comfortable. Rooms are new and moderns. The price is very good for Hong Kong. Good shuttle service to the airport. Good breakfast buffet. The location next to the mall and the subway is very good.Genuine Expedia guest review
"Great hotel near the airport"
I stayed in the "Executive Premier Floor 1 Queen bed" for one night during mid-June 2013 and I was very impressed with the spaciousness (rare in Hong Kong), decor, amenities, and the free nespresso coffee in the room. I booked early so the room rate was very good as well for HK standard. The fitness room is well stocked. The free airport shuttle is […] convenient. The location is great. The hotel is attached to a mall, large grocery store, and the mtr station so you don't even have to walk outside. My only suggestion is before booking, decided whether you need internet access in the room ($120HK / 24 hrs) and the breakfast buffet ($148HK per person). The buffet selection is incredible serving both western and eastern varieties and is comparable to the buffets in a big Vegas hotel. If you add up the internet and breakfast cost, it might justify getting the premier floor rooms if internet and breakfast are included. Read moreGenuine Expedia guest review
Hotel is very nice and offers all amenities one can think of including a mall which is in the same building. Upon my arrival no more non-smoking rooms were available and I received a complimentary upgrade. I will definitely stay there again.Genuine Hotels.com guest review
"Great hotel for a Hong Kong stopover"
Just stayed for a one night stopover to break the long journey to Australia from UK. The bed felt heavenly. The room very spacious, clean and comfortable. The shuttle bus to &from the airport an added and appreciated bonus. All in all a great place to get a good nights sleep, do some shopping in the very handy adjoining shopping centre and arrive at […] destination in good shape. Would definitely stay there again and recommend. Read moreGenuine Expedia guest review
"Good Business Hotel - Aiport"
Good business hotel close to the airport. Convenient situation: walking distance from the train station to Hong Kong. Ideal.Genuine Hotels.com guest review
"Unbeatable Location w/a gorgeous pool"
We truly enjoyed staying at Novotel Citygate Hong Kong. It is so convenient: free airport shuttle, a short walk to the MTR, and it is connected to a beautiful outlet mall (you don't even have to go outside to get there!) We've stayed at a few hotels in HK, but this is our favorite. We enjoyed the gorgeous pool, but don't miss panoramic view from taking […] the stairs to the area above the pool. There is a beautiful bamboo garden around the pool. The gym is well-equipped and 24 hours. Our only complaint was a slightly musty smell in the room that we attributed to the extreme humidity there. Since we were only there one night, we didn't bother to complain. We go to Hong Kong once a year and this is our #1 pick. Will be staying here again, if we can. Read moreGenuine Hotels.com guest review
Overall it was good to stay specially for having business. However, there were 3 weak points. No Food Courts in the area. The Shuttle Bus I could not use because of bad timing also occupancy. I had to walk instead - The hotel should make a back up system for the hotel guests to get on the Shuttle Bus under any circumstances.... The last one was smell […] comes in from bathroom. I think this is a serious issue perhaps related to a piping issue. The bad smell comes from sewer. They can fix it by making the minor work for piping. I enjoyed to stay. Read moreGenuine Expedia guest review
"Good Business Hotel close to the airport"
Good business hotel. Very convenient both to travel to the city by MTR (Train) and to go to the airport. They charge for WIFI (in HK and China, WIFI is often complimentary).Genuine Hotels.com guest review
"Airport location hotel"
Easy shuttle to the airport, do some research to find the correct shuttle counter in order to get the correct shuttle from the airport. No signs at the airport show anything about Novotel Citygate shuttle, so keep that in mind before stepping off the plane in HK.Genuine Expedia guest review
"Ok, don't arrive late if wanting a king room"
I arrived and was forced into a room with double beds instead of the king sized room that I requested. It was an extremely small bed and was not what I wanted as I was hoping for a decent rest. If you are planning on arriving to the hotel late due to business I would not recommend the hotel as the king rooms must be overbooked and the staff didn't care […] that I had requested a king room. Read moreGenuine Expedia guest review
Clean, modern, confortable, good price. I recomend mainly if you need to stay close the airport.Genuine Expedia guest review
"Close from the airport and from MTR (train)."
Very convenient hotel. Great place to stay, Good value (inexpensive for HK)Genuine Hotels.com guest review
"Welcome to Hong Kong"
Novotel Citygate is a beautiful hotel with everything you need within walking distance. I would recommend this hotel to anyone needing an overnight stay for an early flight or a longer stay in Hong Kong.Genuine Expedia guest review
"Good location to Airport"
The hotel is quite nice. The value is a concern, they charge for the WIFI in the room and I do not like staying at upscale hotels and have to deal with this charge. This is the forth time I stay with them but hotel staff could be more friendly. Probably will not stay there again.Genuine Expedia guest review
"Great hotel, but..."
I loved this hotel in every way...beautiful hotel, great staff, great location, but as a businessman it irritates me so much when hotels charge for Internet.Genuine Hotels.com guest review
I am a business man. The Internet is as important in my room as electricity and is as basic. The Internet is a utility. The short of it...I shouldn't be charged extra for Internet...especially not as much as Novotel is charging. Bad policy to charge for Internet Novotel...wake up to the 21st century.Genuine Hotels.com guest review
"Good Hotel, Bad Policy"
As a businessman, access to Internet is as basic as is access to electricity. The Internet is a utility. So, I am not happy that they charge quite a lot for a utility such as the Internet. Many hotels have figured this out...that the Internet is a utility and that they should not charge customers for it...but, others such as Novotel have not figured […] it out. So, I won't stay at Novotel's anymore. Read moreGenuine Hotels.com guest review
"...feels like home away from home"
Perfect hotel close to Hong Kong airport. Nice and clean rooms with comfortable bed and nice bedingGenuine Expedia guest review
Conveniently located, good view, and excellent service.Genuine Expedia guest review
We had a wonderful stay at this hotel and we loved Hong Kong. I recommend this hotel highly.Genuine Hotels.com guest review
Good for overnight stay for connecting flightsGenuine Hotels.com guest review
internet in room charged, undignified -(Genuine Hotels.com guest review
Nice room, good restaurants in and near the hotel. Lots of shopping and easy access to transportationGenuine Hotels.com guest review
Excellent! In better shape than the Marriott SkyCity.Genuine Expedia guest review
"Nice and modern"
Just good and very modern. Good location to the airport.Genuine Expedia guest review
"Nasty rooms, nice location"
Dry rot in the floors, water damage in the ceiling and walls. Smells like urine once you leave the lobby. Nasty food at the restaurant. Worst Novotel experience ever. Love the Novotel in Beijing and Hong Kong. Won't be staying at the one in Jakarta again.Genuine Hotels.com guest review
"Solid hotel - great location"
The hotel is very "solid" - clean room, decent space (especially considering its Hong Kong) and clean. Its attached to a mall that has lots of shopping and food options - even for Westerners. Close to MTR that can take you to the big Buda in the sky or HK Disneyland. Close to the HKG airport and easy to get to. Great choice for an early AM flight when […] you have some time the day before to shop, eat, or explore. Be sure to check out the Italian restaurant in the hotel - very good! Read moreGenuine Hotels.com guest review
"Best hotel breakfast!"
Everything was really nice, but all the hotels around here are nice, clean, comfortable, and offer great service. But what really stood out about Novotel Citygate was the fabulous breakfast. A variety of Chinese, Thai, European, and British options and all were fantastic. The room service menu was also really good and offered a nice variety at reasonable […] prices. I'll definitely stay here again. Read moreGenuine Hotels.com guest review
"Just an overnight stay"
Very nice hotel, well designedGenuine Hotels.com guest review
"Novotel Great for Overnight"
Good for overnight stay when traveling through Hong Kong International Airport. It's about 5 minutes from the airport and a free shuttle is provided. The hotel is located at citygate shopping center so you can get in some shopping if you choose. Also right near the metro if you want to travel into Hong Kong Island or Kowloon -- but if your main interests […] lie in those areas, this hotel is a bit out of the way. The staff is very friendly and helpful and fluent in English. Read moreGenuine Expedia guest review
"Ideal location for an overnight stay"
I was traveling from Bangkok to New York with an overnight stop in HK. This was the ideal hotel - comfortable, efficient, sufficient food options, and shuttle bus to the terminal.Genuine Hotels.com guest review
"Convenient for morning flights"
Clean and comfortable place. Hotel provides a convenient shuttle to/from airport every 15 minutes.Genuine Hotels.com guest review
"Solid hotel. Surprisingly convienent."
I stay here every time I fly out of the Hong Kong airport. Its a short shuttle drive away and conveniently located next to (attached to) a large outlet mall with tons of restaurants (including western favorites like McD's and Starbucks) and attached access to the MTR ready to take you to the Skytram, Disneyland or anywhere the MTR will take you. Hotel […] is nice and clean. Rooms are OK, typical for a Novotel. Try the tapas restaurant which features outstanding Italian food, pizza, etc. Read moreGenuine Hotels.com guest review
The adapter is damaged. Housing staff you always check outlet to see if they work well.Genuine Expedia guest review
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