"Too short a stay"
Chose the Novotel Citygate because of proximity to the airport as this was a quick turnaround connection going on to Jakarta. Unfortunately we got in late and left early so we did not even have a chance to eat or enjoy the hotel at all. Perhaps another day. Room is great, welcome is great, service to and from the airport on time and free.Genuine Hotels.com guest review
"Love this hotel when transiting through Hong Kong"
I really love this hotel when I transit through Hong Kong. Service is great, and hotel is very clean. Rooms are very nicely done, and nice views from the upper floors. If you stay on the premier floors they offer complimentary breakfast in the morning.Genuine Hotels.com guest review
stay at the hotel the night before my flight the location of the hotel is the main reason of my stay as it only takes 10 mins travel to the airport. The hotel room is clean and have all the regular amenities you need. There is a shopping mall and sereval restaurants around the location. The recommendation I would like is to provide free wifi to all […] guests. Read moreGenuine Hotels.com guest review
"Great location for the traveler"
Location and ServiceGenuine Hotels.com guest review
nice but expensiveGenuine Hotels.com guest review
"Nice hotel near Hong Kong Airport"
Hotel is 8 mimites from the airport and is connected to a shopping mall. Free shuttle to and from airport. Our room was upgraded to a suite with view. Very good service.Genuine Hotels.com guest review
"Best choice for HKG airport layover"
Tried Novotel City Gate on an overnight layover in Hong Kong. Previously I would always stay at the hotel that is "on airport" (not sure it is appropriate to mention that hotel by name). Yes, you have to take a very short shuttle to the Novotel, but it is well worth it. The hotel is first rate and far far better than the on airport choice. Rooms and […] staff are perfect, and I'm qualified to rate them with the amount of international travel I do. Best of all, you don't have to stand in a line for 1/2 an hour to checkout like you do at that "on airport" hotel. That more than makes up for the 5 minute shuttle ride. Read moreGenuine Hotels.com guest review
"Great Hotel for a short visit in HK"
The hotel is close to the airport and is connected to the Citygate Outlet. It is easy to get into downtown by taking metro train. The rate of the hotel is also reasonable, comparing to other similar quality hotels. Would highly recommend it to business people and/or family who choose to stay in HK for a brief visit. Lastly, the hotel offers free shuttle […] bus that leaves every 15 minutes to airport. Read moreGenuine Expedia guest review
"Close/convienent to Hong Kong Airport"
Good Service. Good Food. Good ValueGenuine Hotels.com guest review
great hotel for a HK layover - good gym/pool and some nightly music if you want otherwise a good comfy bed and a 5min shuttle from the airportGenuine Hotels.com guest review
"Great hotel if you have a few extra hours"
Just a 5 minute ride from the airport, this is better than most hotel airports as it's connected to a large closeout shopping mall, movei theaters and restaurants (western food). If you have a few hours, it gives you something to do. The beds are softer than most Chinese beds. Much more comfortable.Genuine Hotels.com guest review
"Convent, Close to Airport, and Clean"
I enjoyed my stay there I just wish I could have spent a full day there insteaded of only 8 hours at your Hotel.Genuine Hotels.com guest review
"Good location for our 24hour stopover"
We stayed at this hotel after a late flight into Hong Kong and only 24hours before leaving again. The transfer from the airport was easy, and the hotel is in a great location, attached to a shopping centre with an MTR station at the other end. We had planned this stay so we were close to the Ngong Ping cable car. I found the service from conceirge […] a bit slow, the desk was attended but they did not look up or acknowledge people waiting when we wanted to leave luggage, collect a map or ask for directions. Read moreGenuine Expedia guest review
"Great Hotel k"
I always stay at this hotel when traveling in to Mainland China the next day. Hotel shuttle to the airport No Charge. The travel time is 10 Min.Genuine Hotels.com guest review
"Wonderful, convenient overnight stay"
We needed an overnight in Hong Kong before continuing the next day. This place was a delight. We were upgraded to their "premium floor" which gave us free internet. Not sure what other amenities went with it. The pool and garden were a gentle respite and chance to exercise. Transportation to/from hotel was a breeze. Western-style shopping malls close […] by that we weren't interested in. Several cute coffee/sandwich shops nearby. Very pleasant stopover. Am currently staying in a downtown Hong Kong hotel that is more expensive and not nearly as nice. Read moreGenuine Expedia guest review
This hotel is very nice and the location is in a very convenient location close to the Airport. The hotel will pick you up at the airport and also take you to the airport every 15 minutes. The hotel is attached to the Citygate mall which also connects with the subway station. My only complaint is that Novatel charges $10 a day for their internet. I've […] stayed in much cheaper hotels that charge nothing for the service. Overall it is a very nice hotel, great location and great services. Read moreGenuine Hotels.com guest review
"excelent and convenient location"
likw always we had a great experience at thsi novotel, looks brand new, located in excelent neighboorhood, and convenient located by the HK airportGenuine Hotels.com guest review
"superb hotel near airport"
service excellent. did a great job at storing luggage for a week while in Beijing; no hassles. attached to great outlet mall. very convenient to airport!!!Genuine Hotels.com guest review
very nice hotel - great location and professional staff. only 5 minute free shuttle ride to the Hong Kong airport - also a 10 minute walk from the subway / train which connects you to all of Hong Kong. One can purchase a 24 hour subway / train pass for $5 US dollars.Genuine Hotels.com guest review
"Great Tung Chung location, quick airport shuttle"
Amazing hotel and amazing staff service. Couldn't be happier with my stay at Novotel Citygate! Two noticeable things that could have made my wonderful experience better (they still get 5 stars though): 1) It kind of looked like the bathroom counter had not been scrubbed clean, but I did not try to wipe the counter to see if it was something that could […] be wiped off (gross) or if it was just permenant stains (not as bad). 2) I used a mug and spoon and left them by sink in the bathroom, housekeeping (from what I could tell) just rinsed my mug and spoon and dried them with a bath towel (I could see obvious white towel residuals inside the mug and a mark on the spoon gave away that it was the same spoon, what I don't know won't hurt, but I would have been nice to think that my mug and spoon came back from a dishwasher, not my bathroom sink and dirty towels that I left on the floor. I don't really know, I'm just big on impressions. Breakfast buffet was great and had a nice selection. The mall, MTR and busses where all very close - basically attached to the hotel. Desk staff was very friendly and accommodating to my many touristy questions. I would stay there again! Read moreGenuine Expedia guest review
"Would stay there again"
Staff were very kind and helpful. Massive shopping centre.Genuine Expedia guest review
"Conveniently located by airport"
Check-in was smooth on the executive level. Attendant was very sensitive to my needs, and all questions were settled quickly. Breakfast offered a wide selection, i.e. pastries, brad, hot buffet... Cook does not know how cook poached eggs though. I would expect that the yoke would be a bit runny. It was as hard as a hard boiled egg. Got a second one, […] and it was the same. Overall, the hotel is very conveniently located. Staff is decent. Good place to spend a night if you have a long, overnight layover. Otherwise, not much to see around the hotel though. Read moreGenuine Hotels.com guest review
"Nice new hotel near airport"
This hotel is quite new and beautiful. It is not right at the hotel (one other hotel is attached to the airport and one is very close - this one requires a shuttle ride of 5-10 minutes).Genuine Hotels.com guest review
Perfect experience, very clean, great food and courteous staff.Genuine Expedia guest review
great hotel near airport, if you need to catch an early flightGenuine Expedia guest review
"Novotel Citygate Hong Kong"
Friendly staff, clean and comfortable rooms and facilities. Wonderful room design.Genuine Hotels.com guest review
"Novotel in Hong Kong - close to the airport"
Excellent hotel. I would recommend for anyone wanting to stay near the airport. I like to stay in Kowloon or Hong Kong Island if I have time in Hong Kong, but if just going through the airport this is a great hotel.Genuine Hotels.com guest review
"Very nice hotel, perfect for a 24hr layover."
I thoroughly enjoyed my stay at Novatel Citygate in Tung Chung. What a delightful hotel. It is directly connected to a mall that has everything you might need and a MTR station that will take you anywhere you might want to go.Genuine Expedia guest review
Very comfortable and great proximity from the airportGenuine Expedia guest review
"Great Value for Money"
Stayed at the hotel from Dec 27, 2011 - Jan 2, 2012. The hotel's staff on check in were efficient and polite but not overly friendly. The room was in near perfect condition, spotlessly clean and very comfortable. Only issues were that the door for the mini bar was a little loose and I had to ask for extra coffee each day. The staff were very knowledgeable […] about places to see and things to do, but always seemed busy even while giving answers. The hotel itself couldn't have been better located, great shopping nearby, as well as quick and easy access to the train station, bus terminus and cable car. Overall this is the best place to stay in Hong Kong Read moreGenuine Expedia guest review
I have been to Hong Kong and China many times in the last decade, and I have stayed in a lot of hotels. Trust me when I tell you this, Novotel City gate in particular is the absolute BEST hotel in the whole country! I have stayed in Hong Kong, Shenzhen, Dongguan, Shanghai and Guangzhou and the bottom line is not one comes close to this Hotel. Although […] it maybe on Lantau Island slightly removed form Kowloon/Hong Kong the subway make that virtually easy to overcome, not to mention the Mall connected to the Hotel makes life simply amazing between the food and shopping. If you want a place you can feel safe, have much to do/ eat peace of mind, this is the place to be! Trust me, I'm one stuck up, obnoxious New Yorker who like things to be perfect and have some pretty High standards. This Hotel exceeds ALL my expectations, from location to amenities! PS, Great staff, and located 2 minutes from the airport!!! Read moreGenuine Hotels.com guest review
Good service, beautiful rooms, and a fast, free shuttle to the nearby airport made this overnight pleasant, restful and enjoyable.Genuine Hotels.com guest review
"Novotel Citygate Hong Kong"
Great hotel with coach service to and from the Airport with just a 10 minute ride. Attached to a great mall and the MTS train service.Genuine Expedia guest review
"Ideal location for traveler in transit"
We have to catch an 8am flight to Malaysia from Hong Kong, this hotel provided free shuttle to the airport and only took 10 minutes. We were able to sleep in instead of getting up at 5am if we stay at the hotel in the city. We even have time to do a little sightseeing, visited the temple. The hotel is clean and modern.Genuine Hotels.com guest review
"Great hotel close to the airport"
My wife and I stayed at Novotel Citygate for a night on our way back to the US after a week in Thailand. We stayed on the 18th floor and our room was great. Very clean, comfortable and soft (especially by Asia standards) bed. It's attached to an outlet mall that has Starbucks and a few other nice coffee places in addition to a pizza hut and McDonald's, […] for foreigners who are not feeling particularly adventurous. One of the best features of the hotel is the free shuttle to and from the airport. It runs about every 15 minutes and the ride to the airport is less than 10 minutes. Very convenient, especially since we arrived in the evening and flew out the next morning. We will definitely stay here again and can highly recommend it. Read moreGenuine Hotels.com guest review
"Convenient for flying in and out of Hong Kong"
Pleasant hotel and convenient for flying in and out of Hong Kong. They offer a free shuttle to the airport every 15 minutes. My room was small but clean, service is efficient and friendly but what you would expect at this price. If you have time between flights the hotel is connected to a large mall with lots of high end stores and even some outlet […] stores. Just about every store you can think of is in the mall so at least you will have something to do. Lots of places to eat. Internet access is expensive which is always a pet peeve. Never could get the lobby internet to work though other people seemed fine with it. Breakfast was good and not too expensive. Do not think this is the place to stay if you want to tour Hong Kong but works well if you have an early morning flight. Read moreGenuine Expedia guest review
"Novotel Citygate Hotel hong Kong"
A very nice hotel in a great location. Price of room was high considering the charges for extras such as breakfast and Internet in room. Internet charge was especially, unreasonably high. For the price of the room, the Internet service should be included. MarkGenuine Hotels.com guest review
I highly recommend this hotel to anyone needing to stay near the HK airport. The airport offers a free shuttle to this hotel which is only a 10 minute drive from the airport. The hotel seems very new and modern. The rooms amenties are extremely comfortable (especially the bed) along with a great view of Citygate and the ocean. It is also connected to […] the Citygate mall which has all levels of shopping. Great experience overall. Read moreGenuine Expedia guest review
"Great Stay - off the beaten path"
We booked a Superior Room/ Queen Bed for one night and wish we had booked it longer.The facility and room were beautiful. The room was very quite and private. The concierge and front desk staff were very helpful. The shuttle took about 20 minutes in traffic to get to the airport. There is an entire mall attached to the hotel which was great since it […] was raining the entire day. The MTR (subway) station is within the mall, too. That is very convenient because the hotel is out on it's own. There isn't really any "local" style shops, bakeries or eateries other than what is in the mall. We took the MTR for a reasonable price to the inner city and enjoyed local foods and shops. Read moreGenuine Expedia guest review
"I will return"
hotel is perfect for one night layover. I arrived late because of weather delays. Five minute shuttle to hotel. Easy checkin. Had a late departure time so i spent alot of time in the mall which is connected to the hotel. Breakfast buffet was also good. Had a good selection of food. Not many channels on tv. That was the only downside. But all in all […] it was a pleasant stay and would recommend the hotel for short stays. Read moreGenuine Expedia guest review
Great stay for connecting flight next day. free shuttle from airport in 10 minutes. Citygate Outlet center next door with nice supermarket and restaurants outside hotel. Also cable car to Great Buddha next door.Genuine Hotels.com guest review
"Nice hotel near airport."
This hotel was very nice, near Hong Kong International airport. It is inline with the prices for hotels located in the area, but a little higher than hotels located further from the airport. I really enjoyed this hotel, and the only drawback I noticed was locating the place to catch the shuttle. A desk for a limo service actually handles getting guests […] to the shuttle, so it was a little confusing without knowing this first. Other than that the staff was extremely professional, the hotel was clean, and the experience was great. Read moreGenuine Hotels.com guest review
no free wifi??? Shuttle service started at 6: 00am. and I needed to to get there earlier. where the only negatives for me. Otherwise a big thumbs up.Genuine Hotels.com guest review
"Will stay there next time"
The hotel is about ten minutes ride from HK airport. The hotel runs the shuttle bus every fifteen minutes. This convenience, together with the clean room and tidy small gym, made our stay very nice. We had to add a third bed. (There's a reasonable charge.) The hotel employee set it up promptly.Genuine Expedia guest review
"Novotel CitiGate HK - nice staff, convenient, view"
Comfortable, convenient with good restaurants. Friendly, accommodating staff. Great esp for transit.Genuine Hotels.com guest review
"Perfect for and over night stay in Hong Kong"
Needed a place close to the airport for a 12-hr layover. The place was really nice and only about 10 minutes form the airport via the free shuttle that runs every 15 minutes. There's a mall and a few nice restaurants. I felt like I was placed in a room meant for disabled people though. There were a lot of handles and emergency switches in the bathroom. […] Strange but no problem. I highly recommend. Read moreGenuine Hotels.com guest review
"Will go back next time I am in HK"
Superb location! Close to the airport, next to the shopping mall, MTR station. Will definitely go back.Genuine Expedia guest review
SatisfactoryGenuine Expedia guest review
"great for HK-disney"
if HK disney is your main reason for going to HK then you can't go wrong with this hotel's location, comfort of stay, and staff services: a. free shuttle bus to and from airport b. 1 stop away from disneyland rail c. adjacent to outlet shopping mall without the need to go out d. great service from the front desk and concierge could be better: a. food […] in hotel very expensive better go to the hotel to get your caffeine / breakfast fix b. wi-fi is extremely/unbelievably expensive (please provide more computers for guests similar to the novotel nathan road in kowloon) other suggestions: a. hotel located in a relatively unpopulated area with lots of paved roads sidewalks so it could be a good idea to create a 2 to 3 mile running/walking map around/outside the hotel with signs/arrows etc. while running on the treadmill is ok for some running outdoors in beautiful weather is way better Read moreGenuine Expedia guest review
"Great Airport Hotel"
This is the hotel to choose if you need to spend the night in HK. It is around 10 minutes or so away from the airport via the shuttle bus (which runs every 15 minutes). There is great shopping just right next to the hotel (outlets like Ralph Lauren, Coach, etc) and restaurants with great food. Highly recommended although the airport hotels are all on […] the expensive side. Read moreGenuine Hotels.com guest review
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