"Good Business Hotel close to the airport"
Good business hotel. Very convenient both to travel to the city by MTR (Train) and to go to the airport. They charge for WIFI (in HK and China, WIFI is often complimentary).Genuine Hotels.com guest review
"Airport location hotel"
Easy shuttle to the airport, do some research to find the correct shuttle counter in order to get the correct shuttle from the airport. No signs at the airport show anything about Novotel Citygate shuttle, so keep that in mind before stepping off the plane in HK.Genuine Expedia guest review
"Ok, don't arrive late if wanting a king room"
I arrived and was forced into a room with double beds instead of the king sized room that I requested. It was an extremely small bed and was not what I wanted as I was hoping for a decent rest. If you are planning on arriving to the hotel late due to business I would not recommend the hotel as the king rooms must be overbooked and the staff didn't care […] that I had requested a king room. Read moreGenuine Expedia guest review
Clean, modern, confortable, good price. I recomend mainly if you need to stay close the airport.Genuine Expedia guest review
"Close from the airport and from MTR (train)."
Very convenient hotel. Great place to stay, Good value (inexpensive for HK)Genuine Hotels.com guest review
"Welcome to Hong Kong"
Novotel Citygate is a beautiful hotel with everything you need within walking distance. I would recommend this hotel to anyone needing an overnight stay for an early flight or a longer stay in Hong Kong.Genuine Expedia guest review
"Good location to Airport"
The hotel is quite nice. The value is a concern, they charge for the WIFI in the room and I do not like staying at upscale hotels and have to deal with this charge. This is the forth time I stay with them but hotel staff could be more friendly. Probably will not stay there again.Genuine Expedia guest review
"Great hotel, but..."
I loved this hotel in every way...beautiful hotel, great staff, great location, but as a businessman it irritates me so much when hotels charge for Internet.Genuine Hotels.com guest review
I am a business man. The Internet is as important in my room as electricity and is as basic. The Internet is a utility. The short of it...I shouldn't be charged extra for Internet...especially not as much as Novotel is charging. Bad policy to charge for Internet Novotel...wake up to the 21st century.Genuine Hotels.com guest review
"Good Hotel, Bad Policy"
As a businessman, access to Internet is as basic as is access to electricity. The Internet is a utility. So, I am not happy that they charge quite a lot for a utility such as the Internet. Many hotels have figured this out...that the Internet is a utility and that they should not charge customers for it...but, others such as Novotel have not figured […] it out. So, I won't stay at Novotel's anymore. Read moreGenuine Hotels.com guest review
"...feels like home away from home"
Perfect hotel close to Hong Kong airport. Nice and clean rooms with comfortable bed and nice bedingGenuine Expedia guest review
Conveniently located, good view, and excellent service.Genuine Expedia guest review
We had a wonderful stay at this hotel and we loved Hong Kong. I recommend this hotel highly.Genuine Hotels.com guest review
Good for overnight stay for connecting flightsGenuine Hotels.com guest review
internet in room charged, undignified -(Genuine Hotels.com guest review
Nice room, good restaurants in and near the hotel. Lots of shopping and easy access to transportationGenuine Hotels.com guest review
Excellent! In better shape than the Marriott SkyCity.Genuine Expedia guest review
"Nice and modern"
Just good and very modern. Good location to the airport.Genuine Expedia guest review
"Nasty rooms, nice location"
Dry rot in the floors, water damage in the ceiling and walls. Smells like urine once you leave the lobby. Nasty food at the restaurant. Worst Novotel experience ever. Love the Novotel in Beijing and Hong Kong. Won't be staying at the one in Jakarta again.Genuine Hotels.com guest review
"Solid hotel - great location"
The hotel is very "solid" - clean room, decent space (especially considering its Hong Kong) and clean. Its attached to a mall that has lots of shopping and food options - even for Westerners. Close to MTR that can take you to the big Buda in the sky or HK Disneyland. Close to the HKG airport and easy to get to. Great choice for an early AM flight when […] you have some time the day before to shop, eat, or explore. Be sure to check out the Italian restaurant in the hotel - very good! Read moreGenuine Hotels.com guest review
"Best hotel breakfast!"
Everything was really nice, but all the hotels around here are nice, clean, comfortable, and offer great service. But what really stood out about Novotel Citygate was the fabulous breakfast. A variety of Chinese, Thai, European, and British options and all were fantastic. The room service menu was also really good and offered a nice variety at reasonable […] prices. I'll definitely stay here again. Read moreGenuine Hotels.com guest review
"Just an overnight stay"
Very nice hotel, well designedGenuine Hotels.com guest review
"Novotel Great for Overnight"
Good for overnight stay when traveling through Hong Kong International Airport. It's about 5 minutes from the airport and a free shuttle is provided. The hotel is located at citygate shopping center so you can get in some shopping if you choose. Also right near the metro if you want to travel into Hong Kong Island or Kowloon -- but if your main interests […] lie in those areas, this hotel is a bit out of the way. The staff is very friendly and helpful and fluent in English. Read moreGenuine Expedia guest review
"Ideal location for an overnight stay"
I was traveling from Bangkok to New York with an overnight stop in HK. This was the ideal hotel - comfortable, efficient, sufficient food options, and shuttle bus to the terminal.Genuine Hotels.com guest review
"Convenient for morning flights"
Clean and comfortable place. Hotel provides a convenient shuttle to/from airport every 15 minutes.Genuine Hotels.com guest review
"Solid hotel. Surprisingly convienent."
I stay here every time I fly out of the Hong Kong airport. Its a short shuttle drive away and conveniently located next to (attached to) a large outlet mall with tons of restaurants (including western favorites like McD's and Starbucks) and attached access to the MTR ready to take you to the Skytram, Disneyland or anywhere the MTR will take you. Hotel […] is nice and clean. Rooms are OK, typical for a Novotel. Try the tapas restaurant which features outstanding Italian food, pizza, etc. Read moreGenuine Hotels.com guest review
The adapter is damaged. Housing staff you always check outlet to see if they work well.Genuine Expedia guest review
"Too short a stay"
Chose the Novotel Citygate because of proximity to the airport as this was a quick turnaround connection going on to Jakarta. Unfortunately we got in late and left early so we did not even have a chance to eat or enjoy the hotel at all. Perhaps another day. Room is great, welcome is great, service to and from the airport on time and free.Genuine Hotels.com guest review
"Love this hotel when transiting through Hong Kong"
I really love this hotel when I transit through Hong Kong. Service is great, and hotel is very clean. Rooms are very nicely done, and nice views from the upper floors. If you stay on the premier floors they offer complimentary breakfast in the morning.Genuine Hotels.com guest review
stay at the hotel the night before my flight the location of the hotel is the main reason of my stay as it only takes 10 mins travel to the airport. The hotel room is clean and have all the regular amenities you need. There is a shopping mall and sereval restaurants around the location. The recommendation I would like is to provide free wifi to all […] guests. Read moreGenuine Hotels.com guest review
"Great location for the traveler"
Location and ServiceGenuine Hotels.com guest review
nice but expensiveGenuine Hotels.com guest review
"Nice hotel near Hong Kong Airport"
Hotel is 8 mimites from the airport and is connected to a shopping mall. Free shuttle to and from airport. Our room was upgraded to a suite with view. Very good service.Genuine Hotels.com guest review
"Best choice for HKG airport layover"
Tried Novotel City Gate on an overnight layover in Hong Kong. Previously I would always stay at the hotel that is "on airport" (not sure it is appropriate to mention that hotel by name). Yes, you have to take a very short shuttle to the Novotel, but it is well worth it. The hotel is first rate and far far better than the on airport choice. Rooms and […] staff are perfect, and I'm qualified to rate them with the amount of international travel I do. Best of all, you don't have to stand in a line for 1/2 an hour to checkout like you do at that "on airport" hotel. That more than makes up for the 5 minute shuttle ride. Read moreGenuine Hotels.com guest review
"Great Hotel for a short visit in HK"
The hotel is close to the airport and is connected to the Citygate Outlet. It is easy to get into downtown by taking metro train. The rate of the hotel is also reasonable, comparing to other similar quality hotels. Would highly recommend it to business people and/or family who choose to stay in HK for a brief visit. Lastly, the hotel offers free shuttle […] bus that leaves every 15 minutes to airport. Read moreGenuine Expedia guest review
"Close/convienent to Hong Kong Airport"
Good Service. Good Food. Good ValueGenuine Hotels.com guest review
great hotel for a HK layover - good gym/pool and some nightly music if you want otherwise a good comfy bed and a 5min shuttle from the airportGenuine Hotels.com guest review
"Great hotel if you have a few extra hours"
Just a 5 minute ride from the airport, this is better than most hotel airports as it's connected to a large closeout shopping mall, movei theaters and restaurants (western food). If you have a few hours, it gives you something to do. The beds are softer than most Chinese beds. Much more comfortable.Genuine Hotels.com guest review
"Convent, Close to Airport, and Clean"
I enjoyed my stay there I just wish I could have spent a full day there insteaded of only 8 hours at your Hotel.Genuine Hotels.com guest review
"Good location for our 24hour stopover"
We stayed at this hotel after a late flight into Hong Kong and only 24hours before leaving again. The transfer from the airport was easy, and the hotel is in a great location, attached to a shopping centre with an MTR station at the other end. We had planned this stay so we were close to the Ngong Ping cable car. I found the service from conceirge […] a bit slow, the desk was attended but they did not look up or acknowledge people waiting when we wanted to leave luggage, collect a map or ask for directions. Read moreGenuine Expedia guest review
"Great Hotel k"
I always stay at this hotel when traveling in to Mainland China the next day. Hotel shuttle to the airport No Charge. The travel time is 10 Min.Genuine Hotels.com guest review
"Wonderful, convenient overnight stay"
We needed an overnight in Hong Kong before continuing the next day. This place was a delight. We were upgraded to their "premium floor" which gave us free internet. Not sure what other amenities went with it. The pool and garden were a gentle respite and chance to exercise. Transportation to/from hotel was a breeze. Western-style shopping malls close […] by that we weren't interested in. Several cute coffee/sandwich shops nearby. Very pleasant stopover. Am currently staying in a downtown Hong Kong hotel that is more expensive and not nearly as nice. Read moreGenuine Expedia guest review
This hotel is very nice and the location is in a very convenient location close to the Airport. The hotel will pick you up at the airport and also take you to the airport every 15 minutes. The hotel is attached to the Citygate mall which also connects with the subway station. My only complaint is that Novatel charges $10 a day for their internet. I've […] stayed in much cheaper hotels that charge nothing for the service. Overall it is a very nice hotel, great location and great services. Read moreGenuine Hotels.com guest review
"excelent and convenient location"
likw always we had a great experience at thsi novotel, looks brand new, located in excelent neighboorhood, and convenient located by the HK airportGenuine Hotels.com guest review
"superb hotel near airport"
service excellent. did a great job at storing luggage for a week while in Beijing; no hassles. attached to great outlet mall. very convenient to airport!!!Genuine Hotels.com guest review
very nice hotel - great location and professional staff. only 5 minute free shuttle ride to the Hong Kong airport - also a 10 minute walk from the subway / train which connects you to all of Hong Kong. One can purchase a 24 hour subway / train pass for $5 US dollars.Genuine Hotels.com guest review
"Great Tung Chung location, quick airport shuttle"
Amazing hotel and amazing staff service. Couldn't be happier with my stay at Novotel Citygate! Two noticeable things that could have made my wonderful experience better (they still get 5 stars though): 1) It kind of looked like the bathroom counter had not been scrubbed clean, but I did not try to wipe the counter to see if it was something that could […] be wiped off (gross) or if it was just permenant stains (not as bad). 2) I used a mug and spoon and left them by sink in the bathroom, housekeeping (from what I could tell) just rinsed my mug and spoon and dried them with a bath towel (I could see obvious white towel residuals inside the mug and a mark on the spoon gave away that it was the same spoon, what I don't know won't hurt, but I would have been nice to think that my mug and spoon came back from a dishwasher, not my bathroom sink and dirty towels that I left on the floor. I don't really know, I'm just big on impressions. Breakfast buffet was great and had a nice selection. The mall, MTR and busses where all very close - basically attached to the hotel. Desk staff was very friendly and accommodating to my many touristy questions. I would stay there again! Read moreGenuine Expedia guest review
"Would stay there again"
Staff were very kind and helpful. Massive shopping centre.Genuine Expedia guest review
"Conveniently located by airport"
Check-in was smooth on the executive level. Attendant was very sensitive to my needs, and all questions were settled quickly. Breakfast offered a wide selection, i.e. pastries, brad, hot buffet... Cook does not know how cook poached eggs though. I would expect that the yoke would be a bit runny. It was as hard as a hard boiled egg. Got a second one, […] and it was the same. Overall, the hotel is very conveniently located. Staff is decent. Good place to spend a night if you have a long, overnight layover. Otherwise, not much to see around the hotel though. Read moreGenuine Hotels.com guest review
"Nice new hotel near airport"
This hotel is quite new and beautiful. It is not right at the hotel (one other hotel is attached to the airport and one is very close - this one requires a shuttle ride of 5-10 minutes).Genuine Hotels.com guest review
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