"Great huge bed. So comfy. Best buffet on earth"
Shuttle, mall ..all so easy. No cheap but worth it for overnightGenuine Expedia guest review
"Convenient hotel. Usually a little overpriced."
great staff. often hard to book into. very helpful concierge.Genuine Expedia guest review
"Very nice Airport hotel."
We only stayed 1 night, but the hotels rooms are very comfortable. Rooms are new and moderns. The price is very good for Hong Kong. Good shuttle service to the airport. Good breakfast buffet. The location next to the mall and the subway is very good.Genuine Expedia guest review
"Great hotel near the airport"
I stayed in the "Executive Premier Floor 1 Queen bed" for one night during mid-June 2013 and I was very impressed with the spaciousness (rare in Hong Kong), decor, amenities, and the free nespresso coffee in the room. I booked early so the room rate was very good as well for HK standard. The fitness room is well stocked. The free airport shuttle is […] convenient. The location is great. The hotel is attached to a mall, large grocery store, and the mtr station so you don't even have to walk outside. My only suggestion is before booking, decided whether you need internet access in the room ($120HK / 24 hrs) and the breakfast buffet ($148HK per person). The buffet selection is incredible serving both western and eastern varieties and is comparable to the buffets in a big Vegas hotel. If you add up the internet and breakfast cost, it might justify getting the premier floor rooms if internet and breakfast are included. Read moreGenuine Expedia guest review
Hotel is very nice and offers all amenities one can think of including a mall which is in the same building. Upon my arrival no more non-smoking rooms were available and I received a complimentary upgrade. I will definitely stay there again.Genuine Hotels.com guest review
"Great hotel for a Hong Kong stopover"
Just stayed for a one night stopover to break the long journey to Australia from UK. The bed felt heavenly. The room very spacious, clean and comfortable. The shuttle bus to &from the airport an added and appreciated bonus. All in all a great place to get a good nights sleep, do some shopping in the very handy adjoining shopping centre and arrive at […] destination in good shape. Would definitely stay there again and recommend. Read moreGenuine Expedia guest review
"Good Business Hotel - Aiport"
Good business hotel close to the airport. Convenient situation: walking distance from the train station to Hong Kong. Ideal.Genuine Hotels.com guest review
"Unbeatable Location w/a gorgeous pool"
We truly enjoyed staying at Novotel Citygate Hong Kong. It is so convenient: free airport shuttle, a short walk to the MTR, and it is connected to a beautiful outlet mall (you don't even have to go outside to get there!) We've stayed at a few hotels in HK, but this is our favorite. We enjoyed the gorgeous pool, but don't miss panoramic view from taking […] the stairs to the area above the pool. There is a beautiful bamboo garden around the pool. The gym is well-equipped and 24 hours. Our only complaint was a slightly musty smell in the room that we attributed to the extreme humidity there. Since we were only there one night, we didn't bother to complain. We go to Hong Kong once a year and this is our #1 pick. Will be staying here again, if we can. Read moreGenuine Hotels.com guest review
Overall it was good to stay specially for having business. However, there were 3 weak points. No Food Courts in the area. The Shuttle Bus I could not use because of bad timing also occupancy. I had to walk instead - The hotel should make a back up system for the hotel guests to get on the Shuttle Bus under any circumstances.... The last one was smell […] comes in from bathroom. I think this is a serious issue perhaps related to a piping issue. The bad smell comes from sewer. They can fix it by making the minor work for piping. I enjoyed to stay. Read moreGenuine Expedia guest review
"Good Business Hotel close to the airport"
Good business hotel. Very convenient both to travel to the city by MTR (Train) and to go to the airport. They charge for WIFI (in HK and China, WIFI is often complimentary).Genuine Hotels.com guest review
"Airport location hotel"
Easy shuttle to the airport, do some research to find the correct shuttle counter in order to get the correct shuttle from the airport. No signs at the airport show anything about Novotel Citygate shuttle, so keep that in mind before stepping off the plane in HK.Genuine Expedia guest review
"Ok, don't arrive late if wanting a king room"
I arrived and was forced into a room with double beds instead of the king sized room that I requested. It was an extremely small bed and was not what I wanted as I was hoping for a decent rest. If you are planning on arriving to the hotel late due to business I would not recommend the hotel as the king rooms must be overbooked and the staff didn't care […] that I had requested a king room. Read moreGenuine Expedia guest review
Clean, modern, confortable, good price. I recomend mainly if you need to stay close the airport.Genuine Expedia guest review
"Close from the airport and from MTR (train)."
Very convenient hotel. Great place to stay, Good value (inexpensive for HK)Genuine Hotels.com guest review
"Welcome to Hong Kong"
Novotel Citygate is a beautiful hotel with everything you need within walking distance. I would recommend this hotel to anyone needing an overnight stay for an early flight or a longer stay in Hong Kong.Genuine Expedia guest review
"Good location to Airport"
The hotel is quite nice. The value is a concern, they charge for the WIFI in the room and I do not like staying at upscale hotels and have to deal with this charge. This is the forth time I stay with them but hotel staff could be more friendly. Probably will not stay there again.Genuine Expedia guest review
"Great hotel, but..."
I loved this hotel in every way...beautiful hotel, great staff, great location, but as a businessman it irritates me so much when hotels charge for Internet.Genuine Hotels.com guest review
I am a business man. The Internet is as important in my room as electricity and is as basic. The Internet is a utility. The short of it...I shouldn't be charged extra for Internet...especially not as much as Novotel is charging. Bad policy to charge for Internet Novotel...wake up to the 21st century.Genuine Hotels.com guest review
"Good Hotel, Bad Policy"
As a businessman, access to Internet is as basic as is access to electricity. The Internet is a utility. So, I am not happy that they charge quite a lot for a utility such as the Internet. Many hotels have figured this out...that the Internet is a utility and that they should not charge customers for it...but, others such as Novotel have not figured […] it out. So, I won't stay at Novotel's anymore. Read moreGenuine Hotels.com guest review
"...feels like home away from home"
Perfect hotel close to Hong Kong airport. Nice and clean rooms with comfortable bed and nice bedingGenuine Expedia guest review
Conveniently located, good view, and excellent service.Genuine Expedia guest review
We had a wonderful stay at this hotel and we loved Hong Kong. I recommend this hotel highly.Genuine Hotels.com guest review
Good for overnight stay for connecting flightsGenuine Hotels.com guest review
internet in room charged, undignified -(Genuine Hotels.com guest review
Nice room, good restaurants in and near the hotel. Lots of shopping and easy access to transportationGenuine Hotels.com guest review
Excellent! In better shape than the Marriott SkyCity.Genuine Expedia guest review
"Nice and modern"
Just good and very modern. Good location to the airport.Genuine Expedia guest review
"Nasty rooms, nice location"
Dry rot in the floors, water damage in the ceiling and walls. Smells like urine once you leave the lobby. Nasty food at the restaurant. Worst Novotel experience ever. Love the Novotel in Beijing and Hong Kong. Won't be staying at the one in Jakarta again.Genuine Hotels.com guest review
"Solid hotel - great location"
The hotel is very "solid" - clean room, decent space (especially considering its Hong Kong) and clean. Its attached to a mall that has lots of shopping and food options - even for Westerners. Close to MTR that can take you to the big Buda in the sky or HK Disneyland. Close to the HKG airport and easy to get to. Great choice for an early AM flight when […] you have some time the day before to shop, eat, or explore. Be sure to check out the Italian restaurant in the hotel - very good! Read moreGenuine Hotels.com guest review
"Best hotel breakfast!"
Everything was really nice, but all the hotels around here are nice, clean, comfortable, and offer great service. But what really stood out about Novotel Citygate was the fabulous breakfast. A variety of Chinese, Thai, European, and British options and all were fantastic. The room service menu was also really good and offered a nice variety at reasonable […] prices. I'll definitely stay here again. Read moreGenuine Hotels.com guest review
"Just an overnight stay"
Very nice hotel, well designedGenuine Hotels.com guest review
"Novotel Great for Overnight"
Good for overnight stay when traveling through Hong Kong International Airport. It's about 5 minutes from the airport and a free shuttle is provided. The hotel is located at citygate shopping center so you can get in some shopping if you choose. Also right near the metro if you want to travel into Hong Kong Island or Kowloon -- but if your main interests […] lie in those areas, this hotel is a bit out of the way. The staff is very friendly and helpful and fluent in English. Read moreGenuine Expedia guest review
"Ideal location for an overnight stay"
I was traveling from Bangkok to New York with an overnight stop in HK. This was the ideal hotel - comfortable, efficient, sufficient food options, and shuttle bus to the terminal.Genuine Hotels.com guest review
"Convenient for morning flights"
Clean and comfortable place. Hotel provides a convenient shuttle to/from airport every 15 minutes.Genuine Hotels.com guest review
"Solid hotel. Surprisingly convienent."
I stay here every time I fly out of the Hong Kong airport. Its a short shuttle drive away and conveniently located next to (attached to) a large outlet mall with tons of restaurants (including western favorites like McD's and Starbucks) and attached access to the MTR ready to take you to the Skytram, Disneyland or anywhere the MTR will take you. Hotel […] is nice and clean. Rooms are OK, typical for a Novotel. Try the tapas restaurant which features outstanding Italian food, pizza, etc. Read moreGenuine Hotels.com guest review
The adapter is damaged. Housing staff you always check outlet to see if they work well.Genuine Expedia guest review
"Too short a stay"
Chose the Novotel Citygate because of proximity to the airport as this was a quick turnaround connection going on to Jakarta. Unfortunately we got in late and left early so we did not even have a chance to eat or enjoy the hotel at all. Perhaps another day. Room is great, welcome is great, service to and from the airport on time and free.Genuine Hotels.com guest review
"Love this hotel when transiting through Hong Kong"
I really love this hotel when I transit through Hong Kong. Service is great, and hotel is very clean. Rooms are very nicely done, and nice views from the upper floors. If you stay on the premier floors they offer complimentary breakfast in the morning.Genuine Hotels.com guest review
stay at the hotel the night before my flight the location of the hotel is the main reason of my stay as it only takes 10 mins travel to the airport. The hotel room is clean and have all the regular amenities you need. There is a shopping mall and sereval restaurants around the location. The recommendation I would like is to provide free wifi to all […] guests. Read moreGenuine Hotels.com guest review
"Great location for the traveler"
Location and ServiceGenuine Hotels.com guest review
nice but expensiveGenuine Hotels.com guest review
"Nice hotel near Hong Kong Airport"
Hotel is 8 mimites from the airport and is connected to a shopping mall. Free shuttle to and from airport. Our room was upgraded to a suite with view. Very good service.Genuine Hotels.com guest review
"Best choice for HKG airport layover"
Tried Novotel City Gate on an overnight layover in Hong Kong. Previously I would always stay at the hotel that is "on airport" (not sure it is appropriate to mention that hotel by name). Yes, you have to take a very short shuttle to the Novotel, but it is well worth it. The hotel is first rate and far far better than the on airport choice. Rooms and […] staff are perfect, and I'm qualified to rate them with the amount of international travel I do. Best of all, you don't have to stand in a line for 1/2 an hour to checkout like you do at that "on airport" hotel. That more than makes up for the 5 minute shuttle ride. Read moreGenuine Hotels.com guest review
"Great Hotel for a short visit in HK"
The hotel is close to the airport and is connected to the Citygate Outlet. It is easy to get into downtown by taking metro train. The rate of the hotel is also reasonable, comparing to other similar quality hotels. Would highly recommend it to business people and/or family who choose to stay in HK for a brief visit. Lastly, the hotel offers free shuttle […] bus that leaves every 15 minutes to airport. Read moreGenuine Expedia guest review
"Close/convienent to Hong Kong Airport"
Good Service. Good Food. Good ValueGenuine Hotels.com guest review
great hotel for a HK layover - good gym/pool and some nightly music if you want otherwise a good comfy bed and a 5min shuttle from the airportGenuine Hotels.com guest review
"Great hotel if you have a few extra hours"
Just a 5 minute ride from the airport, this is better than most hotel airports as it's connected to a large closeout shopping mall, movei theaters and restaurants (western food). If you have a few hours, it gives you something to do. The beds are softer than most Chinese beds. Much more comfortable.Genuine Hotels.com guest review
"Convent, Close to Airport, and Clean"
I enjoyed my stay there I just wish I could have spent a full day there insteaded of only 8 hours at your Hotel.Genuine Hotels.com guest review
"Good location for our 24hour stopover"
We stayed at this hotel after a late flight into Hong Kong and only 24hours before leaving again. The transfer from the airport was easy, and the hotel is in a great location, attached to a shopping centre with an MTR station at the other end. We had planned this stay so we were close to the Ngong Ping cable car. I found the service from conceirge […] a bit slow, the desk was attended but they did not look up or acknowledge people waiting when we wanted to leave luggage, collect a map or ask for directions. Read moreGenuine Expedia guest review
"Great Hotel k"
I always stay at this hotel when traveling in to Mainland China the next day. Hotel shuttle to the airport No Charge. The travel time is 10 Min.Genuine Hotels.com guest review
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