Hot water ran out on 3rd floor. They moved us to first floor and problem solved. First floor rooms were updated and 3rd floor was older. Service was friendly and accommodatingGenuine Hotels.com guest review
"Good deal hotel"
Friendly staff, good location? Worth trying out for someone on a budgetGenuine Expedia guest review
difficult check in - WOW they "need" a lot of personal information.Genuine Hotels.com guest review
A nice place for the money. I would definitely go back.Genuine Hotels.com guest review
"Very enjoyable stay"
I was pleasantly surprise how nice clean the rod were. The staff made the extra step to provide for the guests. Will definitely stay there again!Genuine Hotels.com guest review
"Granbury Best Western"
Very nice place. Excellent breakfast. Very clean. Nice heated pool and Spa. Excellent customer service!Genuine Hotels.com guest review
GREAT.............NICE BREAKFAST.Genuine Hotels.com guest review
It was a great experience with a cool desk guy !!Genuine Hotels.com guest review
I can't say I really have a complaint on this hotel, at least none that are significant. The only thing I found to be lacking, was the breakfast buffet was less than what I have seen from other continental breakfast buffets of similiar priced hotels. That statement aside, my stay was comfortable, the staff helpful, and otherwise met all requirements […] of a 4 night stay. Read moreGenuine Hotels.com guest review
"Great Hotel experience! The Best Best Western n TX"
Jason manned the front counter and was totally awesome! He did a fantastic job of answering all of our qestions and taking care of our needs. Give that guy a raise! Everyone one else we came in contact were great as well.Genuine Expedia guest review
"Too much excitement"
The hotel is okay for the price. The front desk staff were nice and helpful. The room was mostly clean. There was a hand print on the bathroom wall, how does the cleaning staff miss that? The shower temperature would change suddenly and scald you. Standing in the shower the floor squeaked so much I was worried it would give way. Around 1:30 in the morning […] there was a drunk man in the parking lot who made his way to our hallway. I could watch the police through the peephole of the door talk to the man and then arrest him. We were up with that drama about 45 minutes and then couldn't go back to sleep. Not a restful night. Read moreGenuine Hotels.com guest review
"best western granbury"
Comparable to the other hotels.Genuine Hotels.com guest review
We arrived shortly before check in was to begin. I ask if it were too early to check in and was told no...with a smile on her face she begin the check in process...EVERY staff person who we came in contact with was not only polite and kind but professional beyond compare. They were able to assist us with a happy attitude in locating the places I needed […] to be etc. As a musician I am always in and out of hotels. However, the next time I will be playing in the area I will without question book this hotel again. Comfy beds, CLEAN and they had a nice breakfast as well. Read moreGenuine Hotels.com guest review
All was good, great location but breakfast could be better. Very limited.Genuine Expedia guest review
"Very nice place to stay and the price is great"
I thought that the customer service was fantastic. The bed was great, room was clean. Loved the pool and hot tub. Breakfast was more than I expected. Even had coffee made in the lobby in the evening. Only thing that I did not like was hearing the people walking in the room above us. Request a 3rd floor room if you are a light sleeper.Genuine Hotels.com guest review
"Now completely impressed."
We were in town for the weekend and fought with the keys to the room the entire weekend. We had to get new keys almost every time we were returning to the room, and the desk attendant had to let us into our room with her master key several times because our keys just would not work. Also, the wall are very very thin and unfortunately we were staying […] next to a couple who was having a disagreement well into the night!!! Read moreGenuine Expedia guest review
Over all things were fineGenuine Hotels.com guest review
BETTERGenuine Hotels.com guest review
Kind of an odd smell in room, but it does accommodate pets.Genuine Hotels.com guest review
"Very Clean, nice staff"
This hotel was doing done construction on the first floor which did not bother me at all. The staff was very nice and polite. The breakfast was awesome! The beds were so soft and my family enjoyed the indoor pool! Will go back!Genuine Hotels.com guest review
"Clean hotel, friendly staff."
The night manager saved my life. Had just arrived in Granbury after a long 5 hour business trip. It was a little after midnight and had originally planned to stay across the way at Baymont suites. The manager at Baymont suites was a lazy - and refused to check me in until his computers started for the following day- which would have been at 2am. ???? […] Seriously? Unbelievable. He wanted me to sleep in my car and wait. I walk across the street and was greeted kindly, no problems. Karma. Read moreGenuine Hotels.com guest review
Nice clean property with very good customer service.Genuine Hotels.com guest review
This hotel was very nice. Staff was very friendly and I would recommend it to everyone. Room was clean and quiet. Best breakfast buffet I have had at this type of hotel. Large variety and quality food. Would stay again without hesitation.Genuine Hotels.com guest review
"A must stay in Granbury!"
Excellent beds, great free breakfast, extremely courteous & helpful staff - Thanks, Connie!Genuine Expedia guest review
Very clean hotel with helpful staff. The hot breakfast was also a nice change.Genuine Hotels.com guest review
"good place to stay"
The hotel and breakfast were very good. The phone in the room was spilt on with something sticky and the receiver holder had some kind of sticky stuff on it --the numbers stuck on the phone and the buttons on the clock also got stuck when I tried to set the alarm. Informed the front desk but did not see him write down my issue with the room, so beware […] of the room phone for the gooey stuff Read moreGenuine Hotels.com guest review
Pleasant night visit which was quiet and restful. Just the right distance from many attractions.Genuine Expedia guest review
"Five Star service!!!"
We were so pleased with our stay! The hotel was clean, comfortable, convenient, and VERY economical!! Our grandkids loved the pool. The complimentary breakfast was great. The staff was friendly and helpful. We will definately be back!!Genuine Hotels.com guest review
We stayed in three different hotels in our 7 day vacation. Only spent one night here. Wish it had been all 7. Big rooms, clean, staff friendly and helpful, nice breaskfast selection. We will be staying here everytime we visit Granbury!Genuine Hotels.com guest review
Neues Hotel, große Zimmer, großes Bad. Das Frühstücksbuffet ist gut, man muss nur zeitig da sein, um bei Vollbelegeung einen Platz zu bekommen.Genuine Expedia guest review
"Comfort and Good Stay"
12/23/14 Barbara M Shallowater Texas, United States
I called the hotel before we stayed and make room choice. Was not a problem and told them I had a pet was not a problem. Only $25 for the whole stay. Room was clean and comfortable beds. We stayed three days. Staff was very helpful and breakfast was good. Juice ran out but lady fixed that right away and brought me a glass to my table when she refilled it. That was a nice personal touch. Had a nice view of the city . We stayed in a king suit. This one is the best for your value we stay here every time we come to Granbury. Five stars in my books. Nice heated pool and hot tub
12/22/14 Phyllis B Sanford
This hotel is very professionally, but friendly, run. Have stayed here on several different dates and I am never disappointed with the accommodations or the service. It's location in Granbury is very convenient for me to visit family and the quaint downtown area.
12/15/14 George S Big Spring, United States
We always stay at Best Western when we go any where. Price is always good, staff are always nice and helpful, rooms are always clean and the beds are real comfortable. The breakfast is always good and always hot and ready. If you ever run out of towels just call the front desk and they will be happy to help you.
"On the edge of run down."
12/14/14 Timi G fort collins, United States
This hotel is in need of updates. Probably the most run down Best Western I have stayed at. The dryer was broken, the fitness room has 3 broken machines, the pool seldom had towels, the pool seemed dirty, the floors were always dirty.
"Thanksgiving Weekend Lodging"
12/01/14 Kim L Katy, TX, United States
We found the Best Western in Granbury, TX to be a comfortable "home away from home" while we were on vacation during the recent Thanksgiving weekend. We especially enjoyed the bountiful array of breakfast offerings provided each morning, the hot food was hot, the cold items were cold, everything was great! The hotel is located in the heart of the area, near places of interest, restaurants and shopping opportunities. It was our second time staying at this Best Western location.
"Hellp when requested"
11/30/14 Frank B Henderson, United States
1. gave me a different room on the other end when I complained about a compressor noise. 2. when I noted the discolor of the waffle maker dough, the lady changed the container and made me a new waffle without being asked to do so.
11/09/14 Eva P
Third floor room, clean and quiet. The front desk even asked if third floor was ok vs first floor. Wonderfully pleasant staff! A pleasant and peaceful experience! Nice to have a relaxing experience after the conference each day.
"Not at this place"
09/19/14 "neeh" Fort Worth, Texas
I had a reservation issue at the Granbury, Texas location and the staff was unhelpfu an, frankly, couldn't care less. I will not go to BW again nor will go to ANY BW...ANYWHERE. The rooms were OK but not particulaly different from any other place. The breakfast room in the lobby was very small.
08/10/14 P6537XYrichardb La Palma, California, USA
A very pleasant place to stay, close to market and restaurants. Located close enough to old Granbury square and the new and growing Granbury. If you have friends staying at the Time Share it is very conveniently located. I judge a place by how clean the carpeting is, it was in excellent condition. My granddaughter loved the pool.
"Nice Rooms But Fitness Facilities Need Work"
08/06/14 TAJNWP Louisville, Kentucky
Stayed a couple of nights here in Aug 2014 and was generally satisfied with the hotel. The rooms were large, modern, and quiet. The staff was efficient and courteous helping get me the room I wanted on sign in. Getting to the hotel entrance can be a little awkward as you must either U-Turn or go past the hotel when traveling North and return. My biggest disappointment was in the Fitness facility and the pool. The A/C did not work in the fitness facility and it was not usable the 2 days I was there. Also it did not open until 9:00 AM which was inconvenient for my schedule. The pool was hazy and had an odor in the pool area that led me to question its cleanliness. The breakfast bar was very good. Hot foods and normal Continental fare. There were no newspapers either to purchase or complimentary. It was a comfortable stay, but with a few adjustments, it would have been excellent.
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