difficult check in - WOW they "need" a lot of personal information.Genuine Hotels.com guest review
A nice place for the money. I would definitely go back.Genuine Hotels.com guest review
"Very enjoyable stay"
I was pleasantly surprise how nice clean the rod were. The staff made the extra step to provide for the guests. Will definitely stay there again!Genuine Hotels.com guest review
"Granbury Best Western"
Very nice place. Excellent breakfast. Very clean. Nice heated pool and Spa. Excellent customer service!Genuine Hotels.com guest review
GREAT.............NICE BREAKFAST.Genuine Hotels.com guest review
It was a great experience with a cool desk guy !!Genuine Hotels.com guest review
I can't say I really have a complaint on this hotel, at least none that are significant. The only thing I found to be lacking, was the breakfast buffet was less than what I have seen from other continental breakfast buffets of similiar priced hotels. That statement aside, my stay was comfortable, the staff helpful, and otherwise met all requirements […] of a 4 night stay. Read moreGenuine Hotels.com guest review
"Great Hotel experience! The Best Best Western n TX"
Jason manned the front counter and was totally awesome! He did a fantastic job of answering all of our qestions and taking care of our needs. Give that guy a raise! Everyone one else we came in contact were great as well.Genuine Expedia guest review
"Too much excitement"
The hotel is okay for the price. The front desk staff were nice and helpful. The room was mostly clean. There was a hand print on the bathroom wall, how does the cleaning staff miss that? The shower temperature would change suddenly and scald you. Standing in the shower the floor squeaked so much I was worried it would give way. Around 1:30 in the morning […] there was a drunk man in the parking lot who made his way to our hallway. I could watch the police through the peephole of the door talk to the man and then arrest him. We were up with that drama about 45 minutes and then couldn't go back to sleep. Not a restful night. Read moreGenuine Hotels.com guest review
"best western granbury"
Comparable to the other hotels.Genuine Hotels.com guest review
We arrived shortly before check in was to begin. I ask if it were too early to check in and was told no...with a smile on her face she begin the check in process...EVERY staff person who we came in contact with was not only polite and kind but professional beyond compare. They were able to assist us with a happy attitude in locating the places I needed […] to be etc. As a musician I am always in and out of hotels. However, the next time I will be playing in the area I will without question book this hotel again. Comfy beds, CLEAN and they had a nice breakfast as well. Read moreGenuine Hotels.com guest review
All was good, great location but breakfast could be better. Very limited.Genuine Expedia guest review
"Very nice place to stay and the price is great"
I thought that the customer service was fantastic. The bed was great, room was clean. Loved the pool and hot tub. Breakfast was more than I expected. Even had coffee made in the lobby in the evening. Only thing that I did not like was hearing the people walking in the room above us. Request a 3rd floor room if you are a light sleeper.Genuine Hotels.com guest review
"Now completely impressed."
We were in town for the weekend and fought with the keys to the room the entire weekend. We had to get new keys almost every time we were returning to the room, and the desk attendant had to let us into our room with her master key several times because our keys just would not work. Also, the wall are very very thin and unfortunately we were staying […] next to a couple who was having a disagreement well into the night!!! Read moreGenuine Expedia guest review
Over all things were fineGenuine Hotels.com guest review
BETTERGenuine Hotels.com guest review
Kind of an odd smell in room, but it does accommodate pets.Genuine Hotels.com guest review
"Very Clean, nice staff"
This hotel was doing done construction on the first floor which did not bother me at all. The staff was very nice and polite. The breakfast was awesome! The beds were so soft and my family enjoyed the indoor pool! Will go back!Genuine Hotels.com guest review
"Clean hotel, friendly staff."
The night manager saved my life. Had just arrived in Granbury after a long 5 hour business trip. It was a little after midnight and had originally planned to stay across the way at Baymont suites. The manager at Baymont suites was a lazy - and refused to check me in until his computers started for the following day- which would have been at 2am. ???? […] Seriously? Unbelievable. He wanted me to sleep in my car and wait. I walk across the street and was greeted kindly, no problems. Karma. Read moreGenuine Hotels.com guest review
Nice clean property with very good customer service.Genuine Hotels.com guest review
This hotel was very nice. Staff was very friendly and I would recommend it to everyone. Room was clean and quiet. Best breakfast buffet I have had at this type of hotel. Large variety and quality food. Would stay again without hesitation.Genuine Hotels.com guest review
"A must stay in Granbury!"
Excellent beds, great free breakfast, extremely courteous & helpful staff - Thanks, Connie!Genuine Expedia guest review
Very clean hotel with helpful staff. The hot breakfast was also a nice change.Genuine Hotels.com guest review
"good place to stay"
The hotel and breakfast were very good. The phone in the room was spilt on with something sticky and the receiver holder had some kind of sticky stuff on it --the numbers stuck on the phone and the buttons on the clock also got stuck when I tried to set the alarm. Informed the front desk but did not see him write down my issue with the room, so beware […] of the room phone for the gooey stuff Read moreGenuine Hotels.com guest review
Pleasant night visit which was quiet and restful. Just the right distance from many attractions.Genuine Expedia guest review
"Five Star service!!!"
We were so pleased with our stay! The hotel was clean, comfortable, convenient, and VERY economical!! Our grandkids loved the pool. The complimentary breakfast was great. The staff was friendly and helpful. We will definately be back!!Genuine Hotels.com guest review
We stayed in three different hotels in our 7 day vacation. Only spent one night here. Wish it had been all 7. Big rooms, clean, staff friendly and helpful, nice breaskfast selection. We will be staying here everytime we visit Granbury!Genuine Hotels.com guest review
"Best Western in Granbury, TX"
The reception person was very nice and helped us get checked in quickly after our 6 hour drive. She answered our questions and helped us know where to get ice. When I accidentally demagnitized my room key with my cell phone, she made me feel better by telling me it has happened to others. The reception person the next day was friendly and personable […] as well. Thanks for having such good workers even during the holidays. The beds were good, the breakfast filling and the pool great for the grandkids to use up some energy even though it was cold outside. We enjoyed our stay. Read moreGenuine Hotels.com guest review
"Grandbury Hotel home away from home!"
Very updated, clean rooms, comfortable beds. Staff was very friendly. Will stay here again!Genuine Hotels.com guest review
Neues Hotel, große Zimmer, großes Bad. Das Frühstücksbuffet ist gut, man muss nur zeitig da sein, um bei Vollbelegeung einen Platz zu bekommen.Genuine Expedia guest review
11/09/14 Eva P
Third floor room, clean and quiet. The front desk even asked if third floor was ok vs first floor. Wonderfully pleasant staff! A pleasant and peaceful experience! Nice to have a relaxing experience after the conference each day.
"Not at this place"
09/19/14 "neeh" Fort Worth, Texas
I had a reservation issue at the Granbury, Texas location and the staff was unhelpfu an, frankly, couldn't care less. I will not go to BW again nor will go to ANY BW...ANYWHERE. The rooms were OK but not particulaly different from any other place. The breakfast room in the lobby was very small.
08/10/14 P6537XYrichardb La Palma, California, USA
A very pleasant place to stay, close to market and restaurants. Located close enough to old Granbury square and the new and growing Granbury. If you have friends staying at the Time Share it is very conveniently located. I judge a place by how clean the carpeting is, it was in excellent condition. My granddaughter loved the pool.
"Nice Rooms But Fitness Facilities Need Work"
08/06/14 TAJNWP Louisville, Kentucky
Stayed a couple of nights here in Aug 2014 and was generally satisfied with the hotel. The rooms were large, modern, and quiet. The staff was efficient and courteous helping get me the room I wanted on sign in. Getting to the hotel entrance can be a little awkward as you must either U-Turn or go past the hotel when traveling North and return. My biggest disappointment was in the Fitness facility and the pool. The A/C did not work in the fitness facility and it was not usable the 2 days I was there. Also it did not open until 9:00 AM which was inconvenient for my schedule. The pool was hazy and had an odor in the pool area that led me to question its cleanliness. The breakfast bar was very good. Hot foods and normal Continental fare. There were no newspapers either to purchase or complimentary. It was a comfortable stay, but with a few adjustments, it would have been excellent.
08/04/14 jlm61482 Washington, Indiana
We had to make last minute plans to visit family. We had an 15 hour drive and arrived at 8:30 a.m.. The woman working the front desk was very nice. Checked us in and offered for our family to enjoy the breakfast that was out. Our room was very clean each day we stayed. Our family enjoyed the pool and hot tub. When we return to visit again we will be staying here. Very close to all Granbury has to offer.
"Bad, Bad, Bad"
07/29/14 S R Grapevine, Texas
Best Western in Granbury, TX. Apparently has been without any maintenance staff for several months. Many known issues with the rooms, but they are rented anyway. My room, the A/c was out and light fixtures in the bathroom didn't work. When talking to the desk clerk, two other people came up to complain about their a/c's not working. The group I was staying with had also rented one of the meeting rooms for a birthday party. The a/c didn't work in there either. We had to go out and get fans. Knowingly taking reservations for rooms that are not adequate for leasing is a form of fraud! The desk clerk was very nice and friendly but couldn't provide any assistance. He didn't even have a key to the storage room to hand out light bulbs to people that needed them because light bulbs were burned out. How ridiculous is that!?! Whether this is a corporate facility or a franchise facility, basic standards should still be maintained. Someone needs to do a site inspection on this facility and reconsider the management personnel...
07/23/14 Mollika G United States
The staff and housekeeping staff were wonderful and everyone was willing to bend over backwards for my family, whether we had a question or we actually needed something. They all become part of our family.
"Will I have a place to stay"
07/22/14 Joann T Granbury, Texas
Checked in 6/21/14 and was told when I checked in that they were booked over the July 4th weekend and would have to check out the 3rd, I was fine with that, I checked back in on 7/6/14 and on 7/14/14 the staff called me at work at 11:04am and told me that checkout time was at 11:am, I told her that I was not ready to check, she said that other arrangements had been made for my room and she would have to make other arrangements if I stayed. I ask her if I needed to come and gather up my belongings and check out, she said no but I should have told them on 7/13/14 if I needed to extend my stay, I told her that I was only told that I had to give a 24hr notice if I planned on checking out, and wasn't planning on checking out at the time. Upon arriving back at the motel on 7/14/14 I was not able to get thru the side door, they had deactivated my key card. When I went to the front desk they extended my stay to 7/21/14 and was told that I would have to let them know on 7/20/14 if I planned on extending my stay. On 7/20/14 I went to the front desk to make arrangements to extend my stay and was told that I would have to come back at 11:PM to talk to the night staff because he was seeing in the system that they were over booked. I ended up checking out on 7/21/14. Not knowing where I was going but knowing The Best Western of Granbury TX did not want my business or my $$. Sorry but you shouldn't treat paying customers this way! PS I am a women alone her on business, was just needing a place to stay!!
07/21/14 George S Big Spring, United States
We alway stay here when we are in Granbury. We always enjoy our stay, beds are comfortable, rooms are nice, bathroom have space. The kitchen in our room was helpful as well. The checkout the next morning was good. The food is always good but we already had other plans
07/20/14 Terry W Woodway, United States
The Best Western Granbury Inn & Suites was a very nice hotel for a small town. I was very pleased with the hotel and the amenites. The staff was very friendly and eager to please. The one thing I would recommend is to have breakfast available later than 9am on weekends. Leisure travelers may not get up as early on weekends.
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