"Quick stay due to AC going out at home"
I had booked about 20 minutes before we arrived at the hotel, and they were already prepared with our room and check-in. The bed and pillows were very comfortable and the room temperature stayed exactly where we wanted it. Hotel and room appeared very clean and new. I really appriected them going out of there way to accomodate our early departure for […] work. Breakfast does not start until 0600, but the front desk receptionist left a note for the morning shift to have items available for our departure at 0500. When we got down to the lobby in the morning, there was coffee, cereal, juice, bagels, muffins, and fruit all ready. Excellent customer service. Read moreGenuine Hotels.com guest review
Most comfortable bed ever!!!! Great place to stay!!!Genuine Hotels.com guest review
Very well maintained and clean this is the 4th year we have stayed, for a local gathering and it is always consistent. I would recommend it to anyone.Genuine Hotels.com guest review
Recent renovations made this a comfortable overnight stay in a very welcoming hotel with excellent service from all staff members.Genuine Hotels.com guest review
"Great family stay!"
The staff was very courteous and the room was nice too.Genuine Hotels.com guest review
Felt welcome from the time I walked into the doors till the time I left. Rooms were very clean and comfortable. Best of all it is at a great price.Genuine Expedia guest review
"Close to what we wanted to see"
ExcellentGenuine Hotels.com guest review
"Great Hotel !"
I only had one complaint and that was, the walls are a little too thin. I could hear people running up and down the hall all night as well as the shower in the next room cutting on and off early in the morning. Other than that it was a great stay.Genuine Hotels.com guest review
Hot water ran out on 3rd floor. They moved us to first floor and problem solved. First floor rooms were updated and 3rd floor was older. Service was friendly and accommodatingGenuine Hotels.com guest review
"Good deal hotel"
Friendly staff, good location? Worth trying out for someone on a budgetGenuine Expedia guest review
difficult check in - WOW they "need" a lot of personal information.Genuine Hotels.com guest review
A nice place for the money. I would definitely go back.Genuine Hotels.com guest review
"Very enjoyable stay"
I was pleasantly surprise how nice clean the rod were. The staff made the extra step to provide for the guests. Will definitely stay there again!Genuine Hotels.com guest review
"Granbury Best Western"
Very nice place. Excellent breakfast. Very clean. Nice heated pool and Spa. Excellent customer service!Genuine Hotels.com guest review
GREAT.............NICE BREAKFAST.Genuine Hotels.com guest review
It was a great experience with a cool desk guy !!Genuine Hotels.com guest review
I can't say I really have a complaint on this hotel, at least none that are significant. The only thing I found to be lacking, was the breakfast buffet was less than what I have seen from other continental breakfast buffets of similiar priced hotels. That statement aside, my stay was comfortable, the staff helpful, and otherwise met all requirements […] of a 4 night stay. Read moreGenuine Hotels.com guest review
"Great Hotel experience! The Best Best Western n TX"
Jason manned the front counter and was totally awesome! He did a fantastic job of answering all of our qestions and taking care of our needs. Give that guy a raise! Everyone one else we came in contact were great as well.Genuine Expedia guest review
"Too much excitement"
The hotel is okay for the price. The front desk staff were nice and helpful. The room was mostly clean. There was a hand print on the bathroom wall, how does the cleaning staff miss that? The shower temperature would change suddenly and scald you. Standing in the shower the floor squeaked so much I was worried it would give way. Around 1:30 in the morning […] there was a drunk man in the parking lot who made his way to our hallway. I could watch the police through the peephole of the door talk to the man and then arrest him. We were up with that drama about 45 minutes and then couldn't go back to sleep. Not a restful night. Read moreGenuine Hotels.com guest review
"best western granbury"
Comparable to the other hotels.Genuine Hotels.com guest review
We arrived shortly before check in was to begin. I ask if it were too early to check in and was told no...with a smile on her face she begin the check in process...EVERY staff person who we came in contact with was not only polite and kind but professional beyond compare. They were able to assist us with a happy attitude in locating the places I needed […] to be etc. As a musician I am always in and out of hotels. However, the next time I will be playing in the area I will without question book this hotel again. Comfy beds, CLEAN and they had a nice breakfast as well. Read moreGenuine Hotels.com guest review
All was good, great location but breakfast could be better. Very limited.Genuine Expedia guest review
"Very nice place to stay and the price is great"
I thought that the customer service was fantastic. The bed was great, room was clean. Loved the pool and hot tub. Breakfast was more than I expected. Even had coffee made in the lobby in the evening. Only thing that I did not like was hearing the people walking in the room above us. Request a 3rd floor room if you are a light sleeper.Genuine Hotels.com guest review
"Now completely impressed."
We were in town for the weekend and fought with the keys to the room the entire weekend. We had to get new keys almost every time we were returning to the room, and the desk attendant had to let us into our room with her master key several times because our keys just would not work. Also, the wall are very very thin and unfortunately we were staying […] next to a couple who was having a disagreement well into the night!!! Read moreGenuine Expedia guest review
Over all things were fineGenuine Hotels.com guest review
BETTERGenuine Hotels.com guest review
Kind of an odd smell in room, but it does accommodate pets.Genuine Hotels.com guest review
"Very Clean, nice staff"
This hotel was doing done construction on the first floor which did not bother me at all. The staff was very nice and polite. The breakfast was awesome! The beds were so soft and my family enjoyed the indoor pool! Will go back!Genuine Hotels.com guest review
"Clean hotel, friendly staff."
The night manager saved my life. Had just arrived in Granbury after a long 5 hour business trip. It was a little after midnight and had originally planned to stay across the way at Baymont suites. The manager at Baymont suites was a lazy - and refused to check me in until his computers started for the following day- which would have been at 2am. ???? […] Seriously? Unbelievable. He wanted me to sleep in my car and wait. I walk across the street and was greeted kindly, no problems. Karma. Read moreGenuine Hotels.com guest review
Nice clean property with very good customer service.Genuine Hotels.com guest review
This hotel was very nice. Staff was very friendly and I would recommend it to everyone. Room was clean and quiet. Best breakfast buffet I have had at this type of hotel. Large variety and quality food. Would stay again without hesitation.Genuine Hotels.com guest review
"A must stay in Granbury!"
Excellent beds, great free breakfast, extremely courteous & helpful staff - Thanks, Connie!Genuine Expedia guest review
Very clean hotel with helpful staff. The hot breakfast was also a nice change.Genuine Hotels.com guest review
Neues Hotel, große Zimmer, großes Bad. Das Frühstücksbuffet ist gut, man muss nur zeitig da sein, um bei Vollbelegeung einen Platz zu bekommen.Genuine Expedia guest review
"Mostly as expected"
02/16/15 TreyWest Dallas, Texas
Pretty much what you'd expect for the price. Nice lobby and fair room, booked a king but got a double because they were all booked for Valentine's Day weekend. The lady at the front desk wasn't the most warm but also not overtly rude. Stay in one of the bed and breakfasts unless you're looking for a budget place to stay.
"Comfortable - and the Cowboys won!"
Hubby NEEDED to watch Divisional playoffs leading up to the Super Bowl so we were thrilled to book a hotel with nice sized TVs (plus even a bigger one in the lobby!) Room was super clean and comfortable; staff very nice: even pointed out fresh cookies in the lobby for guests our first evening (we stayed January 3 & 4). Hotel conveniently located and we'd be happy to return. Just wish the 'boys would have made it to the Super Bowl! Maybe next year - we'll have to try to book Best Western again!!
"Worse by the stay..."
02/08/15 Dave N Dallas, Texas
We'very stayed at this hotel 4 times in the last 18 months because the grandkids liked the pool. Each time, the pool conditions have deteriorated from our previous visit. On February 5th, the water had finally turned Hunter green from all the algae. "Open, but having filter problems the last few days" according to the front desk. I'd rather swim in a port-a-potty. Huge rolls (waves) in the room's carpeting that one could trip over and many cracked tiles in the bathroom floor. They are letting this property go down the tube. We will not be back. So sad... this WAS a nice place.
"Nice hotel, reasonable price"
02/05/15 Teresa H Boswell, United States
We recently stayed at this hotel and we were very pleased with the room, the service and the staff. I travel to Granbury about once a month and will definitely return to this hotel. I usually stay at the Holiday Inn, but there were no rooms available for reward nights. This hotel was next to the HIE and was just as nice or maybe nicer and more reasonably priced.
"Could have used some work"
02/02/15 Robyn F
First off I give the room a 10+ housekeeping needs a raise for the awesome job she is doing.. We stayed in the presidential suite for 2nights family of four.. Couldn't have asked for a better room.. Full size fridge glass top stove with vent a hood big sink lots of cabinet space bar with 2 bar stools great for the kids to eat at. Big comfy king size bed and 2 leather love seats.. Big bathroom with hairdryer.. Big TV that we hooked our Wii up to for the kids.. Awesome high speed internet connection that the kids used on there tablet and iPod for movies and games.. Netflix on our Wii was awesome for the kids to watch there favorite shows.... Here are the down parts.. The room across from us was a girl having a slumber party with about 15 12 Yr old girls running up and down the halls half the night with one adult who didn't seem to mind they were loud and annoying.. Running back and fourth from the indoor pool to there room.. Pool was loud with all those kids unattended and running all over the place.. Hot tub was hot but the jet didn't work.. And the pool had a green look to it.. The slumber party kids had trash all in the pool and all around the pool area that they didn't pick up or throw away.. Plastic juice bottle were all in the pool and the one adult didn't seem to care or even watch the kids at all.. The exercise equipment was all broke and stated no one under 18 were to use the equipment but there were nothing but kids in there the whole time and everything was wet and nasty from kids playing on it.. And the person at the front desk didn't care about it either.. There were no towels at the pool so we had to use our room towels.. That night when I needed to take a shower I went down to the front desk to ask for towels and he said it would be about 30 minutes because they were being washed... And I had to ask to a extra blanket because one of my kid forgot hers at home and they only had one blanket.. I was like really.. The presidential suite says for four people but you don't have blankets for four people you only have blankets on the king size bed.. What about the 2kids I have staying here too.. That was odd to me.. There was only one person at the front desk so it took about 45 mins for us to check in because there were 3 people before us.. Our Sunday stay was nice and quiet and relaxing.. So all in all its a good place to stay just needs some things updated and worked on.. And the free breakfast was awesome.. We made plates and took to our room.. The kids had waffles and they had cereal sausage biscuit potatoes yogurt apple juice orange juice muffins coffee.. The next morning they had eggs bacon biscuit cereal waffles toast all kind of breakfast stuff.. It was really good..
"Last visit with Mum"
Hotel was walking distance from my mother's nursing home. Convenient to many restaurants, drug stores, and grocery stores. Friend that came along for support is an insomniac and a very light sleeper. She slept quite comfortably during our stay.
Very disappointed at desk clerk's lack of judgment. On Christmas Day, my grandson tried to call and wish me Merry Christmas. Clerk wouldn't put him through even though he asked for me by name. And my name isn't that common! Said he had to have my name and room number which I hadn't thought to leave in my voice message.
"Comfort and Good Stay"
12/23/14 Barbara M Shallowater Texas, United States
I called the hotel before we stayed and make room choice. Was not a problem and told them I had a pet was not a problem. Only $25 for the whole stay. Room was clean and comfortable beds. We stayed three days. Staff was very helpful and breakfast was good. Juice ran out but lady fixed that right away and brought me a glass to my table when she refilled it. That was a nice personal touch. Had a nice view of the city . We stayed in a king suit. This one is the best for your value we stay here every time we come to Granbury. Five stars in my books. Nice heated pool and hot tub
12/22/14 Phyllis B Sanford
This hotel is very professionally, but friendly, run. Have stayed here on several different dates and I am never disappointed with the accommodations or the service. It's location in Granbury is very convenient for me to visit family and the quaint downtown area.
12/15/14 George S Big Spring, United States
We always stay at Best Western when we go any where. Price is always good, staff are always nice and helpful, rooms are always clean and the beds are real comfortable. The breakfast is always good and always hot and ready. If you ever run out of towels just call the front desk and they will be happy to help you.
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