1. Loud music from restaurant not ended until close to 11PM. Seriously made it impossible to get to sleep. Multiple attempts to get hotel to do something about it met deaf ears. 2. Charged 18% gratuity for buffet breakfast for a group of 6. No explanation provided why. 3. Took forever to get my CC back when making payment. Waitress attitude bordered […] on hostile. Read moreGenuine Hotels.com guest review
"Very Nice place to stay"
This a great place to stay on the US side. Its close and Duffs is a great wing place not far. The staff is very helpful and professional.Genuine Hotels.com guest review
"Riverview rooms are nice"
It is away from the falls, which has its benefits -- for one thing, it's very quiet. The drive to the falls is very easy and direct. The river view rooms really do look right out to the river, which makes it seem even more tranquil. After a day of sightseeing, that was very welcome.Genuine Hotels.com guest review
"not a very good neighborhood"
I would not stay here again. It was way overpriced. It was in a neighborhood that didn't look safe or appealing. It was not as close to Niagra Falls as I thought it would be, no views of anything (especially when they put you on the ground floor). It was basically like staying in a Super 8 Motel that had been decorated slightly nicer.Genuine Hotels.com guest review
Did not have a good experience. They "used" my reservation to check-in someone else. Made us wait for a long time before giving us a downgraded room. Had the audacity to offer a compensation of $10 breakfast coupon!! When I threw a fit and threatened to cut off our corporate business with them, they refunded 50%. Good luck if you choose to stay her […] e. Read moreGenuine Hotels.com guest review
"Very nice and clean place"
I would definitely recommend the hotel as it is way above the standard. It was very close to a 4 star hotel in the standards.Genuine Hotels.com guest review
Had a great stay... Staff was very pleasant... Rooms clean and good WiFi speed. Close to the falls as well with amazing river views...Genuine Hotels.com guest review
Enjoyed the stay. Quiet. Good food. Nice view of Niagra River.Genuine Hotels.com guest review
Really nice view, great customer service, great bar and restaurant experience, and the rooms were very plush and clean from top to bottom!!! Came from Cooperstown stayed over night before heading to Toronto, Canada.Genuine Hotels.com guest review
Great! Rooms were nice! Beautiful view from dinning room. Hotel staff was very nice. My only complaint was breakfast wasn't that great for the price.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"best hotel but far from the falls"
this hotel was very very clean inside and outside the patios by the river but 4 miles away from the falls and the city itself the area was not so good but it was ok i guessGenuine Hotels.com guest review
"A good hotel"
The room was good. Seems like the hotel has been recently renovated. It is in a convenient location - a few miles from the falls. The neighborhood is not that great, but nothing to be worried of. The hotel worked for us. Good value.Genuine Hotels.com guest review
"It's ok here"
Not the best place I've ever stayed. Rooms were small. No coffee in the morning and for that price there should be a continental breakfastGenuine Hotels.com guest review
Bed Sheets were stained with a yellowish color. I called guest service and they came right away and replaced my sheets with new ones. They also, comp me with two free breakfasts due to the inconvenience.Genuine Hotels.com guest review
"Nice hotel on the river."
Everything about our stay at this hotel was great.Genuine Expedia guest review
Very clean, well staffed hotel.Genuine Hotels.com guest review
"Best hotel stay for the price"
Terrific. Except multiple hockey teams were booked at this location. The hotel staff was totally accommodating and eventually moved me to a quieter floor. Kids were running all through the lobby. It was clear the staff was doing all it could. But I am not sure it was wise to book so many youth teams at one location. It diminished the experience for […] other guests. Read moreGenuine Hotels.com guest review
"Clean and comfortable."
The rooms were clean and quite spacious. The front desk staff were very friendly and helpful. Walls, however are paper thin and could hear everything in the adjacent room. The pool was a little cold and a hot tub would have been nice. Wings from the restaurant were very good.Genuine Hotels.com guest review
"Found this by accident but it was a lucky find!"
This was a nice hotel and the staff were fantastic. We were traveling and stumbled by this hotel. We decoded to eat dinner in the restaurant, and during dinner I checked to see if they were in Hotels.com - pleased to find they were so we booked the one last open room they had.Genuine Hotels.com guest review
The bathroom is small. No ventalation fan. The faucets make water ajustment difficult. The breakfast was good. The hotel looks alot better than it did 8 years ago. The room was confortable. The elevators were small. 4 people made it very crowded.Genuine Hotels.com guest review
"Expedia Room Rate = Room by elevator?"
That's what they told me. The room rate meant I had to have a room by the elevator. The hotel was busy and I couldn't sleep that night because of the comings and goings of the elevator. I was not impressed.Genuine Expedia guest review
"Girls get away"
Recommend the stay, not the restaurant The hotel and staff was very nice! However, the 4 of us had dinner in the restaurant. The service and wait was terrible. The food was so-so. The waiter assumed he could keep my change from the bill.Genuine Expedia guest review
"Comfortable Room and Friendly Staff"
My girlfriend and I stayed at Four Points for one night. We were greated by a very friendly staff at the front desk and throughout the hotel. The bed in the room was very comfortable as well! My only complaint was that the bathroom was pretty small, but all things considered it is a very nice place to stay.Genuine Hotels.com guest review
"Sheraton Niagra Falls, NY"
Overall it was a good place to stay. I travel about 1 week a month and have seen my fare share of less than stellar hotels. This appears to have been recently updated and the hotel Lounge/Restaurant has good food and I the local brewery has a few beer selections to choose from. I'll stay here again if I'm in the area.Genuine Hotels.com guest review
"Nice Staff, Fair Room"
Hotel was clean, staff was very pleasant! recommended!Genuine Expedia guest review
"Niagara for New Years"
I really liked the hotel. It was clean and they were handing out hats and party favors for the new year. My only problem with our room is that all the conditioner was out in the shower and the shower was impossible to get to heat. The knob would just keep spinning and when it was angled at hot.. it was freezing. I spent maybe 10 minutes trying to get […] the water right to take a shower, just for there to be water in the conditioner dispenser. Otherwise, great hotel!! Read moreGenuine Hotels.com guest review
I booked two rooms for a mini shopping trip and only to find during checkin that hotel.com cancelled one of my rooms without my knowledge. The reception staff was really helpful and not only rebooked a room for me but to ease my frustration with standing at the reception for over an hour trying to locate my second booking .. they upgraded both my rooms. […] Excellent service to say to least! :) would surely book again! Read moreGenuine Hotels.com guest review
The hotel is nice and clean. Staff were helpful. However, the location of the hotel is really isolated from Niagara Falls downtown. In addition, the walls of the hotel were thin and my wife and I heard doors slam all night. It's cheaper than the average hotel for a reason.Genuine Expedia guest review
While the room had some decent amenities, the walls are paper thin. I could not only hear my neighbors on either side, but upstairs and downstairs as well. LOUD, LOUD, LOUD. So much so, we considered leaving a night early to try and get rest at home. Staff and housekeeping wakes you up by banging on the walls and doors in the early morning even if you […] do have a return later sign on the door. Absolutely no manners for others trying to sleep/rest. NO REST! Read moreGenuine Expedia guest review
"Thanksgiving near Niagara Falls, USA"
We picked up our college son, planning to spend Thanksgiving together, and visit the Falls and surrounding area. We didn't want to stay in a casino but wanted to be close to the falls. We arrived at the hotel on Thanksgiving Day and were warmly greeted. We had a choice of rooms- on 2nd floor with a youth hockey team and families, or up on 7th floor […] not facing water. We chose 7th floor. 1. We thought we had asked for a suite- there were five of us and we wanted a place to sit in our room to relax. We had 2 beds in the room. not a suite. 2. Hockey kids were running, screaming in the stairway of the hotel- sound carried. Parents, really?! Come on, be a good guest. 3.OK, it was Thanksgiving, and people want to be home with family. No local restaurants open for dinner- we even tried Burger King. We had to eat in the hotel restaurant. Disappointing. Not good, not bad, just disappointing. Oh, those hockey kids were sitting behind a curtain, in the dining room. Yep, they were still loud. 4. Puke on carpeting leading to the swimming pool. Yep. 5. If you swim in the pool, you must expose your wet body to the frosty outside air as you pass thru the lobby to get to the elevator. If you want to use the bathroom or change clothing before or after swimming, you have to take stairs to the closest bathroom. Not exactly convenient. 6. Comforters "crunched" with movement at night. Noisy. Read moreGenuine Expedia guest review
"I liked it"
Feels like new and clean. Amazing stuff, in my experience. Good restaurant/bar downstairs. Lots of parking space, 5 minutes drive to the falls and all attractions. Very nice river view from the window. And jacuzzi! A bit of problem with the shower: it was very hard to set it to the right temperature, a slightest touch switched between very cold and […] unbearably hot. Overall, I would stay there again and recommend to others who do not have a Canadian visa... Read moreGenuine Expedia guest review
Stayed one night and it was great. I had no problems.Genuine Expedia guest review
Was Great, They Even Upgraded Me Because They Heard That I Had A Terrible Experience With A Hotel One Mile Away.Genuine Expedia guest review
Very nice and courteous staff. Clean and well equipped rooms. Only draw back is you don't receive any type of free breakfast.Genuine Hotels.com guest review
"Over night Nov 2013"
This was very nice suite all that you would want. Staff was the best.Genuine Hotels.com guest review
Good hotel. Nice and clean. Amenities are modernGenuine Hotels.com guest review
"Good hotel - not too expensive"
Convenient hotel location close to Niagara Falls but not in the epicenter. Friendly staff and nice room with easy access.Genuine Hotels.com guest review
We arrived about 45 minutes prior to check in time. The desk staff informed us that the room was not yet ready but did not offer to hold our luggage while we waited in the bar/restaurant where we waited about 15 minutes for someone to come in and serve us. All front staff that we encountered seemed unfriendly and inconvenienced. Housekeeping staff were […] very friendly and made sure to smile and greet us throughout our stay. Read moreGenuine Expedia guest review
"Great place to stay"
Excellant staff, great food and good pool, water could of been a tad warmer.......Genuine Hotels.com guest review
"Customer service matters, even on 3rd shift."
The rooms were nice. Seems relatively new. The issue we had was the person at the front desk overnight. We were asking questions and he stopped talking to us to talk to the maintenance worker. Then he proceeded to complain to us, and him about the people in the room who needed service. "Non-domestic travelers can be a pain." VERY UNPROFESSIONAL. If […] another trip comes up in that area, we will not choose to stay there. Customer service is very important. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Very nice accommodations and very clean!!"
Great time in Niagara falls!! Great location and very nice friendly staff willing t help with anything and everything.Genuine Expedia guest review
It is nice hotel with good view on the river. But it is far from the falls about 10 minute.Genuine Hotels.com guest review
"Would do it again!"
The hotel is great; the staff is even better! It's clean and the bar and restaurant are top-notch. Definitely stay here! Only two things were difficult: (1) road construction in the neighborhood and (2) the small sink area and complete absence of any drawers in the room. People don't use drawers anymore? What?Genuine Hotels.com guest review
The hotel room we originally booked was very clean but our a/c unit was not working properly and it rattled pretty badly, which woke me up several times in the middle of the night. So the next morning we told the front desk what was going on and she apologized and immediately gave us a new room and sent a maintenance man to fix the old room. We were […] extremely impressed with the service, efficiency, and friendliness of the staff! We would definitely stay there again! Read moreGenuine Hotels.com guest review
"A warm welcome"
My late arrival was smoothed with warmth and efficiency, I wish I coul remember their names to give them the credit they deserve. But you can figure it out: Arrival 10/10/2013 TOA: 8.45 pm Used the restaurant to an equally friendly staff. Location is reasonably OK. I would choose this hotel over something by the falls, given my experience on this s […] tay. Read moreGenuine Expedia guest review
"Great stay w kids"
4 m drive to falls. Nicest hotel. Band, Italian restaurant and pool. River view.Genuine Hotels.com guest review
"Easy to find location"
It was conveniently located and a comfortable atmosphere and areaGenuine Hotels.com guest review
The peopl how work not nice. And its not neer to niagra falls. There are many hotels i think are goodGenuine Expedia guest review
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