All hotels in Niagara Falls, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here7001 Buffalo Ave, Niagara Falls, NY, 14304, United States of America, ‏‎855-239-9480
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4.1 / 5Excellent

Score breakdown (from 527 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    3.3
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4.0 / 5Excellent
"Four Points Sheraton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good hotel and the location is removed from the Falls area but it worked for us with wine and shopping trips close by.
Genuine Hotels.com guest review
2 night trip with friends May 18, 2015
Kirk
US
4.0 / 5Excellent
"No coffee in morning"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Served purpose
Genuine Hotels.com guest review
1 night trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"Best hotel in the area"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This was by far, the nicest hotel in the area. The area is pretty run down.
Genuine Hotels.com guest review
2 night family trip Apr 5, 2015
Paula
US
5.0 / 5Outstanding
"Great views, great rooms"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
We stayed here for our wedding. We booked two rooms, both rooms were comfortable and roomy. The King Suite had a small kitchen area and a nice sofa with a large jetted tub in the bathroom. Both rooms had great views of the river. The parking lot is tiny and the parking spaces were very narrow with no security. The neighborhood was okay, but we were nervous about leaving valuables in the car with no security. The hotel is well maintained, but the roads to the hotel were full of potholes.
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Rosalind
US
3.0 / 5Good
"Good value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Half of the light bulbs had blown out and some of the outlets were not working. 15+ people in the adjacent room were very noisy.
Genuine Hotels.com guest review
2 night romance trip Mar 20, 2015
A Traveler
US
4.0 / 5Excellent
"Hypoallergenic Equats to Handicap"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
This hotel is not in the best of neighborhoods, and the road the hotel is on is full of "damage your car" type of potholes. That said, inside the hotel was very clean and the personnel accommodating. Still, I would like to know the rationale for giving out a handicap room when one asks for a hypoallergenic room. Like so many other hotels, this hotel gave me a handicap room when all I asked for was hypoallergenic. Good thing no one in my party wanted to take a bath.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
"A nice getaway night."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
My husband and I enjoyed our stay. Our room was clean and comfortable. The staff was very helpful. We would recommend this to anyone looking for a place to stay.
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
A Traveler
US
4.0 / 5Excellent
"hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room number and location should be told when you book. But other than that the room was great as well as the hotel in general.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great stay
Genuine Hotels.com guest review
2 night family trip Mar 6, 2015
A Traveler
US
4.0 / 5Excellent
"cozy romantic weekend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was comfy cozy get-away weekend. Hotel was busy, luckily it was very quiet for sleep. Caught up on need rest and sleep. Would of be even better had there not be room mix up from beginning. Check in was at 3pm, unfortunately suite was not available til close to 5pm. That part was not fun for me at all after lengthy drive.
Genuine Hotels.com guest review
2 night romance trip Mar 7, 2015
Phirun
US
5.0 / 5Outstanding
"Trip to see the falls"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Wonderful. We loved the pool. A little disappointed that there wasn't a free breakfast or a microwave in the room.
Genuine Hotels.com guest review
1 night business trip Mar 2, 2015
Barbara
US
4.0 / 5Excellent
"Clean and comfy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We needed a place to stay because we came into town for a concert. We didn't want to stay in downtown buffalo because we knew traffic would be crazy, so it was about 25 minutes away from the venue. It was perfect, clean, comfy, nothing fancy, no complaints I would stay there again.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Ashley
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room had the bare bones, only the essentials, which seemed cheap. The heat vent turned on full blast, on and off all night, loud and too warm. Had no hot water for my shower. Very disappointed. The price was too high for such a room.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Stacy
US
4.0 / 5Excellent
"very nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Everything was ok except for the fact that the pool room was not heated. We really wanted to use the pool and it was one of the reasons we picked this hotel. But the room was freezing. There was ice on the inside of the door going outside.
Genuine Hotels.com guest review
1 night romance trip Feb 23, 2015
Brent
US
2.0 / 5Fair
"From bad to goo"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Friday night 2-20-15 we didnt even stay at this hotel. the systems were down so we couldnt check in. The female working the desk was very rude and not helpful at all. The hotel lobby was freezing. I had to call hotels.com to help me find another hotel for the night. while on hold i asked for a blanket cause of how cold it was. the blanket was pretty much thrown at us. we weren't offered anything. I understand computers go down but i think the staff could of been a little more respectful since it was after midnight when we arrived. Saturday 2-21-15 after having to come back because of the other hotel having to close due to pipes bursting, the staff here was great, went out of there way to make sure we were comfortable. The room was nice and the breakfast buffet was good. the room we had was clean and comfortable. and the beds were very nice.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
DEBRA
US
5.0 / 5Outstanding
"Very Comfortable and Friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came to this hotel when we had to attend a funeral. It was great, but we didn't use all the facilities such as the fitness center (if there was one). We just slept there mainly. The prices were higher than we wanted to pay in the restaurant as well. There were no Bibles in the room, which I felt was a great loss, and we couldn't find a phone book in the room either. The staff was friendly and professional as well.
Genuine Hotels.com guest review
2 night family trip Feb 22, 2015
David
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great Stay. Did not do much other than sleep.
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Matt
US
5.0 / 5Outstanding
"Good alternative hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
we booked this hotel by mistake thinking it was the one directly across from the Seneca Casino. we were quite pleased with this as an alternative which is not that far from our chosen location.
Genuine Expedia guest review
Other trip Feb 21, 2015
A Traveler
US
4.0 / 5Excellent
"Great view of the River"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very welcoming and friendly at check in. The room was quite nice , and well appointed. One aspect of our stay that could use some improvement, was the Restaurant on site. The service was very slow, (even when the dining room was not even half full) and there was not adequate supply in the kitchen so that even at the earliest dinner time the kitchen was unable to supply dishes listed on the menu. Otherwise our stay was a pleasing experience.
Genuine Expedia guest review
Other trip Feb 20, 2015
Ed
US
4.0 / 5Excellent
"Solo Break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Awesome views! The hotel lays right on the edge of the Niagara River, super close to shops and entertainment.
Genuine Hotels.com guest review
1 night trip Jan 14, 2015
Marie
US
5.0 / 5Outstanding
"winter getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great weekend winter getaway for my family. The hotel was clean and had several amenities that were very helpful, including an in room refrigerator to keep things cool for our small child. Will stay again.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
A Traveler
US
3.0 / 5Good
"I would stay there again!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It's a very simple place to sleep, nothing extravagant and it met our needs. Approximately 5 mins right down the road to Seneca Niagara casino. Staff was friendly, rooms were clean. If you're looking for nice but reasonable and not a 5 star or motel, this is it. Cons: thin walls, rough towels and stiff beds. Pros: friendly staff, convenient location, simple and reasonably priced. I WOULD stay there again.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
kimberly
US
4.0 / 5Excellent
"Nice."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is nicely situated by the lake. I chose the hotel for that specific reason. The price was within my range. The rooms are nice and clean. The pool has a great view of the river and so does the restaurant! My only complaint is that the rooms are not well built. I mean....I can hear a key drop in the hallway or in the next room. Overall, our family's experience with the hotel was nice. It could have been great, had they have Continental Breakfast included.....but....it is what it is.
Genuine Expedia guest review
Other trip Jan 2, 2015
Von
US
4.0 / 5Excellent
"Great stay for the price"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was pretty great, but the sofa bed is not clean enough they didn't change the sheet, and also the floor is not clean enough, also is a little bit off from the Fall
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Good Experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean spacious good service,the only thing the wi-fi internet was a little slow.
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
Christopher
US
5.0 / 5Outstanding
"NICE PEOPLE IN FRONT DESK AND RESTAURANT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
IS AMANZING, THE PLACE, PEOPLE AND PARK NIAGARA FALLS
Genuine Expedia guest review
Other trip Dec 15, 2014
WILLIAM
US
5.0 / 5Outstanding
"Nice hotel on the river"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I only stayed for one night, but the room was excellent and the restaurant had good food.
Genuine Expedia guest review
Other trip Dec 11, 2014
Stacy
US
5.0 / 5Outstanding
"First trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was my first time staying in a hotel and it was amazing. Everyone was nice and was just a very good experience.
Genuine Hotels.com guest review
2 night trip Dec 2, 2014
Michael
US
3.0 / 5Good
"Overnigt Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    2.0
The room was very clean and nice. We had a view of the river, but I didn't enjoy the area of the hotel. It wasn't close to the falls at all and there weren't many people at the hotel to begin with. No free breakfast either.
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2014
A Traveler
US
4.0 / 5Excellent
"Family trip to Niagara Falls"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Excellent front desk service and room service. Breakfast buffet had a decent variety of options and great service. Close proximity to outlet malls but neighborhood left more to be desired.
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
Jessica
US
5.0 / 5Outstanding
"Very enjoyable and relaxing."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel sat on Lake Eiree. We had a great view. The room was comfortable and clean. We thoroughly enjoyed our stay.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Eh!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Just a one night stay while in the area. Hotel is nothing spectacular but everyone was professional and polite. The hotel was much better than most in that area and the price was ok.
Genuine Hotels.com guest review
1 night romance trip Nov 10, 2014
Patricia
US
4.0 / 5Excellent
"Review"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very clean, comfortable room with all the expected amenities. Location on water made up a bit for so-so neighborhood.
Genuine Hotels.com guest review
1 night trip Oct 31, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotels was really good! The room was super clean and big the bed was really comfy! Which is a plus after a long drive! The only complaint I had was the staff! I arrived and they where not really welcoming! I stood there for a few minutes waiting to check in but no one even acknowledge me! Then I asked them and they finally checked me in! It was just uncomfortable! Other than that it was great!
Genuine Expedia guest review
Other trip Nov 2, 2014
Melissa
US
4.0 / 5Excellent
"Comfortable Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Convenient location!
Genuine Hotels.com guest review
2 night trip Oct 16, 2014
A Traveler
US
4.0 / 5Excellent
"Unhappy with road construction"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
It would be helpful when booking the room to have known there was construction with no direct access to the hotel. Had to drive multiple miles out of the way to find it.
Genuine Hotels.com guest review
2 night business trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was probably the best hotel I have ever been to. It was just for a night, but I definitely will be traveling back there again. The jacuzzi tub was extremely relaxing and the whole suite was absolutely gorgeous; it felt very homey.
Genuine Hotels.com guest review
1 night trip Oct 17, 2014
A Traveler
US
2.0 / 5Fair
"Not worth the price you pay"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The beds were very uncomfortable. The way the room was designed is crazy & doesnt help muffle the noise in the halls. Very loud! The water pressure was terrible in the shower. Pool area leaves alot to be desired. Not worth the money paid. Only positive is the neighborhood it is located in is nice.
Genuine Hotels.com guest review
2 night family trip Oct 12, 2014
David
US
5.0 / 5Outstanding
"If you want the best value in the area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location, service and scenery was absolutely the best we could have gotten on the USA side. The staff went out of their way to make our honeymoon stay the best they could offer. We will stay with them when we go back for future mini moons as we enjoy our endless honeymoon!
Genuine Hotels.com guest review
2 night romance trip Oct 6, 2014
Curtis
US
3.0 / 5Good
"far away from the Niagara Falls"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very vry good hotel, very beautiful rooms, a hotel with all facilities.... A very nice n comfortable stay only problem ws with d location as its 6 to 7 miles away frm d falls, in case travelling with a car won't b a problem...
Genuine Hotels.com guest review
1 night romance trip Oct 5, 2014
jenish
US
4.0 / 5Excellent
"Nice hotel. A trolley ride to downtown."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel & staff were great but the hotel is about 4-5 miles from the falls so you have to take a trolley down town ( which is free to ride ). There's nothing to do where this hotel is located so you're gonna have to use the trolley but its a minor fault.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, little parking"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel itself was very nice, comfortable, and accommodating, but the parking was scarce. Each time we returned to the hotel we had to circle multiple times and park all the way at the end of the parking lot, then walk in the rain to the front entrance, no matter what time of day it was. Other than difficulty parking, we had a very nice stay.
Genuine Expedia guest review
Other trip Oct 6, 2014
Amanda
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel and room overall cleaniness found as expected. Had a nice experience staying at this hotel!
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great view of the river from the dinning room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Dinning manager, Dan is very personal and a great guy, along with being a very good manager. Staff is very good also!
Genuine Expedia guest review
Other trip Oct 5, 2014
Bob
US
5.0 / 5Outstanding
"Better directions please"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Difficult to find
Genuine Hotels.com guest review
1 night trip with friends Sep 25, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel but too small"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice hotel, good location etc. only complaint, very very small bathroom.
Genuine Hotels.com guest review
1 night family trip Sep 21, 2014
Murali
US
1.0 / 5Poor
"worst hotel ever seen in US under 3 star category"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I reached the hotel for check in around 4pm. I made all the payments through expedia already. Inspite of that, hotel staff asked my credit card & detected $25. He did not inform why he charged it & latter I questioned him & told that it is for security deposit & would be refunded at that the time of check-in. This deposit concept looks very cheap attitude. After 30mins, we checked in the room. On first instance, the room smelled dampened & wash basin is placed in the room instead of the bath room. Bath room size is too small as though looks like in flight. The wash tap is no more good & it was pretty old & made exclusively for them such way not user friendly. The room doors are not enough sound proof & we can hear the noise even when people walk & talk gently outside. I would not recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
US
3.0 / 5Good
"Rooms are small and congested"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Rooms are small and congested to the price I paid. Bathroom is also not spacious.
Genuine Hotels.com guest review
1 night trip Sep 12, 2014
Eshwar
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stay was good. WIsh we had a room with a view of the Niagara River, but it was a nice room.
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
4.0 / 5Excellent
"Overall good with some minor things"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Thank you
Genuine Hotels.com guest review
2 night family trip Sep 4, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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