All hotels in Niagara Falls, New York, United States of America
1 room, 2 adults
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7001 Buffalo Ave, Niagara Falls, NY, 14304, United States of America, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 630 reviews)

  • Pool
    Great pool
  • Bar
    Bar is awesome
  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Breakfast is average
  • Comfort
    Uncomfortable
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4.0 / 5Excellent
"Falls visit"
Was here for hockey tournament and visit to falls. Good location to visit American falls and close to bridge to Canada.
Genuine Hotels.com guest review
3 night family trip Jan 15, 2016
Elaine
US
5.0 / 5Outstanding
Wonderful weekend stay with my husband. Room was clean and comfortable. Staff were friendly. Location with a rivers view was a nice touch. Would go again.
Genuine Hotels.com guest review
2 night romance trip Jan 8, 2016
A Traveler
US
3.0 / 5Good
was a nice hotel built cheap though walls are exceptionally thin. The neighborhood was ran down not the hotel's fault but I would highly suggest there location on the Canadian side. The staff was awesome and the food good like I said neighborhood just killed it.
Genuine Hotels.com guest review
2 night romance trip Dec 30, 2015
A Traveler
US
3.0 / 5Good
Rooms were great but it was quite noisy the whole night. You hear the shower going the whole night. Seems like the walks are not sound proof enough. Heaters were too loud not only do you hear the one in your room but you also hear the neighboring ones.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2015
Jasodra
US
4.0 / 5Excellent
"Christmas visit"
We had a couple of problems. Toilet did not refill with water. We got it to begin filling but it would not stop. Maintenance came in and changed the guts. Next day water all over the floor. Maintenance returned. Next day same thing, water on the floor. This time it was fixed but in the mean time the TV was not working. Did not report it first day as we were not in the room until the evening; however, the next day it was still out. Reported it and maintenance came in and had to reprogram the settings. Other than that, I think we would stay there again. In all fairness, the front desk did offer to change our room during the toilet issue.
Genuine Hotels.com guest review
5 night family trip Dec 23, 2015
A Traveler
US
3.0 / 5Good
"Sheraton Four Points"
The reception a the front desk was not very welcoming. When we took our children to the pool there were no towels. My husband asked the front desk for more towels. A housekeeping woman who had a thick accent brought towels about 10 minutes later then started yelling at my son for washing off a message that was on a chalk board. I asked her if she had a problem with my son to not yell at him but to yell at me. She grunted with frustration and left - with o apology forthcoming. There was a family who was at the pool before us with small kids who evidently splashed the board. What the housekeeper didn't realize was the writing on the board materialized once the board dried off. It was a very unpleasant, unwelcoming and incredibly rude experience. When we checked out the next morning, when the clerk at the front desk asked how our stay was, I commented that it was nice except for the fact a lady in housekeeping yelled at my son for no reason when we were at the pool the night before, letting him know it was an unpleasant experience. The clerk did not apologize, he made no comment whatsoever. For individuals in the hospitality industry, the employees at this hotel were far from hospitable. We will not stay there again should we return to the area.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2015
A Traveler
US
3.0 / 5Good
"Great food, Great people"
We were there for a surprise engagement party. The staff and facilities were fantastic. We didn't plan on staying at the hotel for dinner but, the manager convinced us. All 16 of us had a very good dinner and breakfast. My only complaint was the room. It was a busy weekend and we had to take a first floor handicapped room. It smelled like a hospital and for $250 a night, It was not what we expected. I would definitely return but, not in the first floor rooms.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2015
Phil
US
4.0 / 5Excellent
Stayed for 2 nights - Friday and Saturday. Location is a short drive from Niagara Falls. Room was pretty nice, Beds were very comfortable. The walls are very thin and Friday night was party night for my neighbors on my floor. Least they could do is invite me over :-) Anyway I expect that so I brought ear plugs along. Saturday was quieter but still could hear regular conversation clearly from next door. The pool is awesome with a floor-to-ceiling view of the river. Room service for breakfast was excellent.
Genuine Hotels.com guest review
2 night business trip Nov 20, 2015
Steven
US
4.0 / 5Excellent
"Questionable location and river view is bad.."
Staffs were excellent. Other than that room is too small and bathroom is not that in good condition can't fit big person in the toilet. Not recommended...
Genuine Hotels.com guest review
3 night family trip Nov 24, 2015
robert
US
4.0 / 5Excellent
"Nice hotel, central to shopping and casino"
Was in niagara falls for shopping and gambling. Hotel was in a good central location but not within walking distance for our activities. Bathroom was somewhat small but very nice and clean
Genuine Hotels.com guest review
1 night trip with friends Nov 20, 2015
A Traveler
US
4.0 / 5Excellent
"Trip to Niagara falls"
had a great time, WIFI was slow, TV not working Room comfort good
Genuine Hotels.com guest review
2 night family trip Nov 8, 2015
Tarsem
US
3.0 / 5Good
"Great value for big name chain"
Renovated older hotel, friendly staff, good linen, plenty of towels, brilliant views at Niagara riverfront a mile above the falls, excellent simple breakfast, couple miles drive to falls, nothing in neighborhood, good location for highway access but quiet, VALUE
Genuine Hotels.com guest review
1 night business trip Nov 5, 2015
Deepak
US
5.0 / 5Outstanding
Front desk agent was great and restaurant staff, too. Lisa, for breakfast was very attentive, made us feel welcomed.
Genuine Hotels.com guest review
1 night family trip Nov 4, 2015
Amanda E.
US
3.0 / 5Good
"Not worth it!"
first night in with two small kids we had an issue with dirty sheets/comforter. it appeared to have blood on it. hotel was accomodating and changed sheets out but we didn't feel "clean" the entire time we were there. we were worried about other dirty things in the room. Hotel was accommodating and very sorry for the inconvienece and gave us free breakfasts for both days we stayed. Room was very small and bathroom was so tiny you could barely turn around in it. hotel was in an ok neighborhood....about a 10 minute drive from the falls. if we ever go back we won't be staying there.
Genuine Hotels.com guest review
2 night family trip Oct 7, 2015
carlie
US
5.0 / 5Outstanding
"The Beauty of Mother Nature in the Fall at Niagara"
We was looking to get away and see Niagara Fall and other amazing sight in the area.
Genuine Hotels.com guest review
1 night romance trip Oct 27, 2015
ROBERT
US
1.0 / 5Poor
"Noisiest hotel ever"
Screaming, running, door-slamming people all over. The hotel staff said it was always like that on "hockey nights". We were not there for hockey, and we hated the experience! Avoid this hotel!
Genuine Expedia guest review
Other trip Oct 26, 2015
Bill
US
4.0 / 5Excellent
"In NF for a wedding"
We arrived at 11:45PM and checked in. They gave us a ground floor handicap room very small. The next morning we asked to be move to a larger none handicap room or a suite. They told us they were full and unable to move up. The second day, they told us that we can move to a larger room on the 7th floor. The room was nice and much larger. Made my wife very happy. All the staff was very friendly and helpful
Genuine Hotels.com guest review
5 night family trip Oct 14, 2015
robert w.
US
4.0 / 5Excellent
that is so great
Genuine Hotels.com guest review
1 night romance trip Oct 16, 2015
Yuwei
US
1.0 / 5Poor
Cobwebs on curtins, bed horrible fire alarm flashing so bright feels like camera flash every few seconds. Will not recomend hotel
Genuine Expedia guest review
Other trip Oct 17, 2015
A Traveler
US
2.0 / 5Fair
"Bad Housekeeper"
The housekeeper threw away my mom's new towel, which is a situation never happened to us anywhere else we have been.
Genuine Hotels.com guest review
2 night family trip Oct 12, 2015
Xue
US
5.0 / 5Outstanding
"Great one-nighter"
Only one night. The staff was very helpful, answering questions about the hotel and the area.
Genuine Hotels.com guest review
1 night trip Oct 7, 2015
George
US
5.0 / 5Outstanding
The hotel was amazing. The only thing i would say is work on the wifi. The connection wasn't that great.
Genuine Hotels.com guest review
1 night romance trip Oct 8, 2015
Stephen
US
5.0 / 5Outstanding
"Stayed twice and impressed each time"
Two thumbs up.
Genuine Hotels.com guest review
1 night family trip Oct 3, 2015
Clifford
US
3.0 / 5Good
"Cleanless of room"
Carpet was dirty and one of the bedsheets was not washed
Genuine Hotels.com guest review
1 night family trip Sep 30, 2015
randeep
US
5.0 / 5Outstanding
Please
Genuine Hotels.com guest review
1 night family trip Sep 25, 2015
Juan
US
4.0 / 5Excellent
"Nice hotel that needs friendly staff"
The hotel was beautiful and clean however customer service could improve. We had no problem checking in and the young man who checked us in was friendly. The rest of the stay, staff rarely acknowledged you as you came and went. The two times I went to the desk, the staff was curt and unfriendly. The front desk is the first representation of the company and should be staffed with friendly staff.
Genuine Hotels.com guest review
3 night romance trip Sep 23, 2015
Virginia
US
4.0 / 5Excellent
"An overnight in Niagra"
Comp'ed a couple of free pints at the bar. First room had a broken bed (King). Notified the front desk and we were re-roomed immediately no hassle. Beautiful river view from the pool and from the night club. The restaurant is focused on Italian food. Not really the place to have munchies and watch an NFL game. No real bar food is served. Slept - wonderfully.
Genuine Hotels.com guest review
1 night romance trip Sep 24, 2015
Eric
US
5.0 / 5Outstanding
Looking forward to coming back!
Genuine Hotels.com guest review
1 night romance trip Sep 18, 2015
Britney
US
5.0 / 5Outstanding
"Very nice"
Nice new hotel. Modern decor. Forgot printed itinerary at home. Hotel has a couple computers for guests with complimentary printing, which was extremely helpful. Restaurant looks out over the water, had the breakfast buffet which was quite good. Good hotel. Good service. Nice attention to detail. Will look for the Sheraton name when booking in the future.
Genuine Hotels.com guest review
1 night romance trip Sep 18, 2015
A Traveler
US
5.0 / 5Outstanding
"A+++++"
This is a wonderful place to stay! I will definitely stay again in the future
Genuine Hotels.com guest review
2 night romance trip Sep 16, 2015
A Traveler
US
5.0 / 5Outstanding
The pool was great, the bedding was so comfortable.
Genuine Hotels.com guest review
1 night romance trip Sep 10, 2015
Jennifer
US
4.0 / 5Excellent
"Beautiful river view"
Overall I was very happy with our stay. Every staff member was friendly and helpful. The room had a nice river view. The jacuzzi was amazing with the huge window facing the river, so loved that! The room was clean and spacious. And the king sized bed was comfortable. The only con I could find was that we were placed across the hall from some party group, that were really loud until late hours in the night but that's really not the hotel's fault. We would have asked to be changed but we had already unpacked everything and settled down in that room. I found the breakfast buffet in the hotels restaurant to be a little overpriced.
Genuine Expedia guest review
Other trip Sep 14, 2015
melissa
US
5.0 / 5Outstanding
"Nice view"
Complementary Breakfast should be offered, it's carry value of the Hotel. Moreover in side of the Room complementary Tea/Coffee arrangement should improve.
Genuine Hotels.com guest review
1 night family trip Sep 10, 2015
Mohammab
US
3.0 / 5Good
"will not trust the internet reviews"
The bed sheets and a pill were dirty with blood stain. the sink was dirty and the so call widow view was not a all that beautiful. Looking out the widow was beautiful untill you look down and saw the bottom of the roof top of the hotel, which needs to be painted and fix. There were also bugs in the room. The Service of the people to correct the errors was quick and fast. they were nice too. the hotel is locate in an undevelp factory area. information was not available on how get around.
Genuine Hotels.com guest review
2 night family trip Sep 5, 2015
A Traveler
US
5.0 / 5Outstanding
We spent 4 nights the room was nice and very comfortable.
Genuine Hotels.com guest review
4 night romance trip Sep 3, 2015
Stephen
US
5.0 / 5Outstanding
"Great value"
Room was great, very spacious at a great price. There was a small blood stain on the sheets, the cleaning service should have noticed it. but they changed the sheets with clean.
Genuine Hotels.com guest review
1 night trip with friends Sep 7, 2015
A Traveler
US
3.0 / 5Good
"Decent"
Not what I expected for a Sheraton. The blanket was really heavy and smelled bad. They need to wash it more often. Rest of room was pretty clean. I liked the dispensers for shampoo, conditioner,and body wash.
Genuine Hotels.com guest review
1 night family trip Sep 6, 2015
A Traveler
US
4.0 / 5Excellent
"Crowded rooms"
The room was very crowded around beds. Very hard to get in and out of beds.
Genuine Hotels.com guest review
1 night family trip Sep 6, 2015
Debra
US
4.0 / 5Excellent
The accomodations were very nice. Front desk/registration was very efficient and pleasant. The room was clean and well appointed with comfortable beds. The only factor that would not rate highly was the food in the restaurant. The veal parmesan was very tough and stringy.I felt the food was a little pricey, especially for breakfast. The service at the restaurant, however, was top-notch.
Genuine Hotels.com guest review
1 night romance trip Sep 3, 2015
David
US
4.0 / 5Excellent
"Pretty good overall."
The staff was very nice, the view of the river was great. It was a benefit to have free parking while not being very far from the sites we wanted to see. The only complaint was how very noisy it was on the first floor. It sounded like upstairs was going to come through the ceiling. If I ever stayed there again, I would ask for an upper floor.
Genuine Expedia guest review
Other trip Sep 8, 2015
A Traveler
US
4.0 / 5Excellent
We enjoyed it. Everyone was so friendly. Someone front the front desk even let me use her personal charger.
Genuine Hotels.com guest review
1 night family trip Sep 4, 2015
Elizabeth
US
2.0 / 5Fair
"Stay on the Canadian Side of the Falls"
Rug in the room was dirty and should have been replaced YEARS ago. Pillows very mushy consider giving guests optional degrees of firmness. Breakfast buffet had dry food- coffee old and strong. No competition nearby - maybe that's the reason...Couldn't believe it was a Sheraton
Genuine Hotels.com guest review
2 night trip with friends Aug 30, 2015
Barbara A
US
3.0 / 5Good
Very nice hotel in a not so good looking area of town. No other restaurants close by. Restaurant in hotel was Italian and over priced. Breakfast was not included in the stay. Should have done more research.
Genuine Hotels.com guest review
1 night trip with friends Aug 31, 2015
Cheryl
US
3.0 / 5Good
"No breakfast"
its just a regular hotel room, was disappointed that there was no continental breakfast I will not stay there again because of that.
Genuine Hotels.com guest review
2 night family trip Aug 30, 2015
Christopher
US
3.0 / 5Good
"Nice river view."
The room didn't have a soaking tub with a view of the river like shown in the picture on the Expedia site. Was very disappointed especially for the expensive price. Nice river view from the bed, but there was also a view of the lower roof. Staff was great & the bed was comfortable. Suggest calling the hotel directly for a room in order to get what you pay for.
Genuine Expedia guest review
Other trip Sep 6, 2015
Pamela
US
4.0 / 5Excellent
Too many hotels with the same name: very confusing.
Genuine Hotels.com guest review
1 night trip Aug 30, 2015
Michael
US
3.0 / 5Good
The hotel restaurant staff was very friendly. The restaurant location had great views of the state park across the river. The pool area was nice and clean. There was a shower by the pool that didn't work. The space should have been a hot tub. I understand that a hotel can't please everyone in the way of mattresses, but these were the worst I have ever laid in. A room down the hall in our group had the same problem. They were completely broken down and horrible. The hotel restaurant made our stay tolerable
Genuine Hotels.com guest review
2 night family trip Sep 1, 2015
Victoria
US
3.0 / 5Good
Concierge was great but Grey Lune tours is expensive given park pass is $36- and rest is for the bus.
Genuine Hotels.com guest review
1 night family trip Aug 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing for a 3 star"
Staff is very friendly. We wanted a higher floor but there weren't available rooms. However, they offered us breakfast and snack coupons instead which was really nice of them.
Genuine Expedia guest review
Other trip Sep 3, 2015
Mohammad
US
2.0 / 5Fair
"Niagara Falls Vacation"
The hotel is in need of new carpeting, both in rooms and corridors. Housekeeping was poor to fair. Food was good and staff was friendly. The neighborhood is not inviting. I would not recommend this hotel to anyone.
Genuine Hotels.com guest review
2 night trip with friends Aug 30, 2015
Rita K
US
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