Courtyard by Marriott Ontario Rancho Cucamonga - Rancho Cucamonga

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was good except the bed covers were scratchy and not comfotable.

Genuine Hotels.com guest review

Hotel was nice and somewhat accomodating. Only problem I had was they do not offer free continental breakfast with stay.

Genuine Hotels.com guest review

Front desk person Karina was the best! She managed to resolved the hussle that hotel.com gave me with regards to my reservation. Hotel is ok but exhaust fun in the bathroom is not working. So when we use the toilet it stinks the whole room. Those 2 ladies at the breakfast counter were fabolous too. Good customer service.

Genuine Hotels.com guest review

Front desk employees were friendly and courteous. Rooms were clean and we appreciate that it is a smoke free hotel. There is an indoor pool that the kids enjoy.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had a 2 room reservation for my party of 6. Prepaid room configuration wasn't available upon arrival. Front desk was a bit hasty, rather than empathetic in offering a full refund of money so we could find alternative accomodations (at 2 AM!). We took the only available room confiugration for 4 people instead of 6 instead. One person in each room slept […] on the love seat (that's a sofa for 2, to the uninitiated). Our first 2 attempts to enter these rooms were rebuffed by the presence of other hotel clients there. Not once but twice we were given pre-occupied rooms! Finally we were in our rooms but rest was not to be. There was a loud banging pipe noise in one room. It required another room change, before getting sleep at 3:30 AM. After making the unsavory visits to hotel front desk and a long conversation with hotels.com hotline, hotels.com has refunded my stay. Hotel is partially under renovation, and their computer system was down. Front desk did not meet its duty in representing the Marriott brand. They kept advising myself to bring up the problems to the day manager's notice. It appeared that night staff was not empowered to take any decisions regarding this mess. I am yet to hear back from the day manager ;) Read more

Genuine Hotels.com guest review

The room was the best part of our stay, plus the fact that we were basically across the street from the huge Orchard Mills Mall. Everything else was downhill from there. Some guest rooms got the newspaper delivered to their door in the morning, some did not. We asked for a wake up call the evening before and it never came the next morning. The supposedly […] buffet-style complete breakfast could only at best be considered a continental breakfast on Christmas morning. Apparently, they kept their labor costs down on Christmas day by not doing regualr breakfast. Then, while breakfast was supposed to be included with our stay, we were provided with a check to sign for inclusion with our bill on the morning of Dec. 26th. No way to run a motel. Read more

Genuine Hotels.com guest review

We will definately stay here again them next time we're in town.

Genuine Expedia guest review

Very quiet hotel. Great customer service. Will definitely be back

Genuine Expedia guest review

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Genuine Hotels.com guest review

My gf and I ran off for the day to the Rancho Cucamunga Courtyard by Marriott because of a mini heat wave and we didn't have AC at home. We found it to be affordable option that provided great value. Since it was a Saturday in what I imagine is mostly targeted toward business travelers, we had the run of the place. We used the fitness center (2 treadmills, […] 1 elliptical, one adjustable bench, a selection of 10 pairs of dumb bells between 5 and 40lbs) and swam in the indoor pool and hot tub without seeing anyone. The hotel is next to a bunch of chain restaurants so dinner was a short walk away. I would definitely stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Fine, comfortable accommodation - what we've come to expect from Marriott!

Genuine Hotels.com guest review

It was a great hotel - easy to get to, clean and comfortable and straightforward.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a nice hotel overall and nice staff. There was a "febreeze" kind of smell when we first got into the room which aggravated my allergies but nice overall.

Genuine Expedia guest review

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Genuine Hotels.com guest review

So my gf and I wanted to get away and spend some alone time together. We went out to rainforest cafe for dinner and then to dave and busters for some drinks. After that we came back to the room a little buzzed we continued to drink in the room. Ill admit we were dancing around and had music on. But by no means were we extremely loud to bother other […] people. Well guest services knocks on the door saying they had received a noise complaint. And for us to keep it down or we would have to leave. Im thinking to myself she was very rude about it and she gave me a b**** stare down. So yea never staying here again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

everything was good. Front desk was good. only complaint is the placement of the T.V when watching from the bed. minor lil issue. Next time i am in R.C i will stay there.

Genuine Expedia guest review

I was very pleased with the services. Friendly staff, rooms were nice, and the surrounding area was nice.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was very good overall. The room was clean, spacious and comfortable. Only real problem was that front desk staff did not tell us about time change for breakfast - brochure in room says breakfast until 11:00, but they really mean 10:00 - even on weekends. Also the Fitness Room only had cardio equipment and a few dumbells - no weight machine. […] Great location with many food and shopping options very close by. Also a little hard to find since signage was minimal. Read more

Genuine Hotels.com guest review

All the staff was great. Room was what I expected. But the TV was bolted to the dresser in a way that made it difficult to watch from the bed. Maybe the bed is in the wrong place. And there was a problem with the volume control in the second room (406). Check it out.

Genuine Hotels.com guest review

I stayed here because of the location. The Ontario Mills mall is a great place to shop! There are lots of restaurants close by. The only negatives was the bar was not active and closed early and then the walls are thin but overall a good place to stay.

Genuine Hotels.com guest review

Good trip through Expedia. Hotel was beautiful, comfortable, clean and accomidating. Beautiful mountains, pleasant temperature and weather. Hotel guest services were prompt to questions, on time with daily wake up calls, and informative to the best places to visit and dine. Hotel is strategically located next to several decent restaurants and shopping […] centers. I would recommend BJ's restaurant which is within walking distance of the hotel. Great trip. Looking forward to coming back again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Newer Hotel, very nice and clean. The room was well soundproofed with no noises from outside and general quiet when air conditioning off, which is important to me. Across street from Ontario Mills shopping complex, including restaurants, 2 cineplexes, vast array of shops. Hotel is 6 block walk or taxi ride from the Metrolink Rancho Cucamonga Commuter […] Rail Station with good service on weekdays and weekends. Read more

Genuine Hotels.com guest review

I will definately reserve another stay. Rooms were clean, the bed was extremely comfortable. Bed was always made when we returned to the hotel. Carpet in the hotel and room were very nice and clean along with the bright clean bathroom. Lobby area was always clean and fireplace was on which made it very cozy and relaxing. This stay was worth every  […] dollar. Read more

Genuine Hotels.com guest review

i usually stay at the marriot, however this was the best ever, they even let us stay a few hours longer since our soccer game started so late after checkout time

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel seems nice from outside but looks like a motel inside.Rooms are very moisy, you can hear the bathroom from other people.Air con /heater are old and noisy..note the best place to stay in this aera

Genuine Hotels.com guest review