America's Best Inns & Suites - Niagara Falls

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Genuine Hotels.com guest review

It was what I expected for a no frills hotel. A Place to lay my head for the night. Nothing more, nothing less.

Genuine Expedia guest review

Pros: Clean. Nice air conditioning. Regrigerator and microwave. Spacious for the price. Relatively close to the Falls, again for the price. Cons: No WI-FI. Little privacy. Bath tube had no plug in it.

Genuine Expedia guest review

overall the hotel was good. I really loved how they have a fridge and a microwave in each room which makes it great for families to bring thier own food. It is clean, but needs more pillows. It is about 10 minutes drive to the Falls. Helpful staff as well!

Genuine Hotels.com guest review

rooms need to be up dated no where to hang your cloths.no iron in room not as close to falls as stated

Genuine Expedia guest review

Although the location was perfect, the hotel did not look like the pictures on Hotel.com (except the carpet). The room smelled very musty, only one socket on one outlet worked, meaning the little refridge, tv and coffee pot had to share, so to use one item the other 2 had to be unplugged. Although a coffee pot was provided no coffee or power creamer […] was provided. No bed ruffles covered the raw 2x4 wood frame of the bed. Making it look even worse. No phone directory to call the front desk, so you had to walk up to the front if a problem existed. Staff was nice, but quality of hotel versus price did not match. I would not go back again. Read more

Genuine Hotels.com guest review

WHEN WE GOT THEIR THE NANAGER WAS GONE AND THE OFFICE WAS LOCKED WHEN WE GOT THEIR. ABOUT 3 P.M. A LADY CAME TO THE DOOR OFTER WE WAITHED FOR 15 MIN. THE MANAGER STATED HE HAD NO KING BEDS READY BUT WE COULD GET THE TWO QUEEN SIZED BED. THE ROOM HAD NO CLOSET TO HANG YOUR CLOLTHES NO TRASH CANS AND NO CLOCKS. THE ONLY TRASH CAN THEY HAD WAS A TRASH […] CAN FOR FEMAIL NAPKINS. THE PITCHER OF THE REATAURNT THAT YOU SEE IS NOT APART OF THE AMERICAN SUITES. WHICH IS STATED IN THE INFORMATION. fOR JUST AN OVER NIGHT, THIS IS OK. BUT NOT IF YOU ARE GOING TO BE ON VACATION. THE OFFICE IS CLOSED AFTER 9.M. SO IF YOU ARE TRAVELING GET THEIR BEFORE 9 P.M. THAT MEANS IF YOU NEED TOWELS, OR IF THE TV. IS BROKE, OR EVEN THE TOLIET BROKE THEIR IS NO ONE TO TALK TO. IN OTHER WORDS THEIR IS NO 24 HR. SERVICE. I AM GLAD THAT I COME TO THE FALLS OFTEN AND THIS MISHAP WILL NOT STOP ME FROM COMMING TO THE FALLS. BUT EVERY THING THAT YOU READ ON THE PROPERTY IS FALSE AS FAR AS THE ROOMS.AND RESTAURANT. OH I FOGOT IN THE BATHROOM THERE ARE FOUR HOOKS ON THE WALL TO HANG YOUR COAT AND FOUR HOOK BEHIND THE DOOR TO HANG YOUR CLOSES. Read more

Genuine Hotels.com guest review

After difficulty finding the place, we were given an upstairs room in a tight back corner. We requested something else, and we given a very convenient room on the first floor, unfortunately it smelled musty and had visible mold growing in the cabinet under the sink -- which was surprising, as the bathrooms looked recently remodeled. It was convenient […] to Niagra Falls (driving, not walking distance) and inexpensive (for a reason). The office personnel were friendly and helpful. It's just an old property a bit away from the nicer part of town. We did appreciate the microwave and small fridge. Read more

Genuine Expedia guest review

Room was recently renovated and mattresses were comfortable, there was an odour in the room, possibly due to new carpet? Needed more blankets. Location was good. Front desk service was very slow (they did not respond to bell initially).

Genuine Hotels.com guest review

We stayed for one night. Very good place to stay if on a budget. Walk to main attractions about 30 min. Clean room and a/c worked perfectly! No complaints for the $. Will stay again.

Genuine Expedia guest review

too small room no closets. expected a bit more service from the front counter person. He was not friendly

Genuine Expedia guest review

We had a great time! I would stay there again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Une mauvaise experience car la tele n'avait pas de signal alors mes enfants ont senti que la chambre ete pourri. En plus la chambre devait etre non fumeur alors que l'odeurde la cigarette ete tres forte et les couvres lits avait des traces de brulures de cigarette. Et le deuxiem jour la concierge a remis les lits mais la salle de bain n'a pas ete touchee […] et les serviettes par terre , il a fallut que j'aille voir le gerant pour avoir de nouvelles serviettes. Et la derniere chose, je devait avoir un balcon mais la chambre est au coin donc pas de balcon. En resume j'ai paye des services que j'ai pas eu Read more

Genuine Hotels.com guest review

Nous avions réservé une chambre pour 4 adultes, quand nous sommes arrivés à l'hotel, on nous a averti qu'il n'y avait plus de chambre de dispo, et qu'on nous avait reservé un motel à 5 min. La reservation avait été faite par un autre site internet mais seulement pour 2 personnes. Nous avons demandé au proprietaire de faire le necessaire car nous etions […] 4, il nous a demandé de payer le supplement pour les 2 autres personnes, on a refusé bien evidemment. Il a donc du payer le supplement. La reservation du motel qu'il nous avait reservé etait plus cher mais de niveau correct. Nous ne pouvons donc pas juger ce motel. Read more

Genuine Hotels.com guest review