"Not a great value"
The Hotel doesn't have in-room wifi. It works near the front desk but you lose it as soon as you wander through the lobby. The staff were wrong about everything we asked them, even simple things like "what time is breakfast?". I'd rather they said "I don't know" vs giving bad information. The hot tub was empty. We also had a horrible first impression […] when there was nowhere to park to drop our bags off. We were dropping our bags off then had to return the rental car but when we stopped an attendant from the parking garage next door jumped in our car and drove it inot their garage and quickly parked 3 vehicles in front of it. They made me pay 20 Euro to get my car back and even though the Hotel said they knew the people who took my car, I should just pay them and get my car back. It was very sketchy. Read moreGenuine Expedia guest review
"Great Location, Lovely Hotel"
We have just come back from 3 nights in Florence and the hotel choice didn't disappoint. Our very spacious room was on the top floor overlooking an internal courtyard and thus was very peaceful - we didn't hear a thing. Not that we complained, but I'm not convinced the AC was working in the room, but we should have probably mentioned that - not that […] it was overly hot so not an issue anyway.Some quirky art work dotted around the place and rooms were clean and well finished. Worth noting that they were also working on a few of them so looks like some are being upgraded (I can only assume to the standard of ours, as our room definately didn't need upgrading). Staff were always smiling and in a natural rather than forced way and breakfast options were adequate. Location was SUPERB, couldn't really be better placed in my opinion as close to everything. We didn't use the spa, but I'm guessing it would have been lovely. Verdict: Great Value for a lovely hotel. Read moreGenuine Hotels.com guest review
superb. adhered to my requests, finally a hotel that does read! evrything was wonderful, thanks againGenuine Hotels.com guest review
Had a nice stay at Borghese. Service was excellent, people were very helpful and friendly. Location was also excellent, within walking distance to everything close to Santa Croce area. Room was clean and well appointed, and the lobby different but relaxed and modern. the only fault would be the thin doors, but outside of that I would return.Genuine Hotels.com guest review
"Really good hotel and close to all of the main sig"
Very helpful staff, good large and comfortable room.Genuine Expedia guest review
"Super place in Centro Storico"
My room faced a noisy (after disco hours) street. Without hesitation the next morning, they changed the room - and even moved everything while I attended a meeting.Genuine Expedia guest review
"Nice hotel with lovely breakfast buffet"
The wellness area was a nice touch although we only used once. The room was very small and the view disappointing but the bed was surprisingly comfortable with nice linens. Was a nice place to stay given we didn't plan on spending that much time in the room, and was an easy walk to everything we wanted to see. Breakfast buffet was good and the coffee […] even better. Not sure this would qualify as a 4 star but would recommend to anyone who gets a good rate. Read moreGenuine Expedia guest review
"Arty Hotel, PERFECT location and GREAT staff"
Travelled for leisure November 2014. The hotel is comfortable, clean, nicely designed and perfect for leisure or business. The superior room was warm and comfortable but lacked the same level of design as the rest of the hotel, but the bed was comfortable and Sky TV a nice plus. The breakfast is average but able to accommodate for all tastes and ages. […] The hotel is in a PERFECT location for tourist activities, very close to the Duomo, Uffizi, Arno river, etc. The staff are VERY friendly, welcoming and provide excellent service including some good 'off the beaten track' restaurant recommendations. The WIFI is OK but the hotel should consider improving, particularly for guests travelling on business. I highly recommend this hotel for a short break. Read moreGenuine Hotels.com guest review
Overall the hotel was fantastic. The location is walking distance from most of the highlights in Florence. The concierge staff is amazing, especially Teresa. The facilities and the room were great. We only had one disappointment: the showerhead needed a thorough cleaning. We asked twice but the housekeeping staff wasn't able to clean it properly so […] that the water flowed well. I was very disappointed that the hotel didn't make it up to us in some way. Aside from shower issue, we were very pleased. Read moreGenuine Expedia guest review
"Nice hotel with a lovely spa and good breakfast"
Excellent buffet breakfast included eggs, which we were missing, as well as meats, fruits, yogurt, pastries etc. Breakfast server was very pleasant and helpful and spoke multiple languages. Room was spacious and comfortable (maybe could have used a little more space for clothing and a shelf in the bathroom). Location was walking distance to major attractions, […] restaurants and shopping. Sauna, steam room and hot tub were wonderful after a day of sightseeing. Recommended. Read moreGenuine Hotels.com guest review
"Excellent hotel in excellent location!"
Stayed for 5 nights. Perfect location, close to all tourists attractions and more. Wonderful, personel, greetings by staff. Excellent service. Breakfast nice. Something for everyone and staff always helpful with a smile. Didn't use spa facilities but they were always available. Wouldn't hesitate to return and recommend.Genuine Expedia guest review
Beautiful hotel with friendly, helpful staff. The cocktail bar was particularly lovely and very reasonably priced. I would definitely return.Genuine Expedia guest review
"Great location, beautiful hotel, wonderful service"
We really enjoyed our stay at this hotel! The location is great, and the staff are really friendly and very helpful. The hotel itself is really interesting, with the art throughout the lobby and rooms. The breakfast was good as well.Genuine Hotels.com guest review
"Very well situated near to the duomo."
The staff were very helpful regarding bus timetables to Siena and walks round the city of Florence. It was situated in a quiet street near to the centre of the city.Genuine Expedia guest review
"Great location to Duomo, Uffizi & shopping"
Was able to check in early & staff were very helpful & accommodating. However, room amenities were lacking. Bathroom fan did not work (was told by hotel staff that the emtire hotel system was not working! ) for our entire stay (four days); mini fridge was not working & was replaced by our 2nd day but was not very cold. Outside temps. were 28• daily […] & it would have been nice to have bottled water stay cold. Promotes gym facilities on their website but does not state that there is VERY limited access; 7 to 10:30 & 4:30 to 9. As a tourist, you are either having breakfast or out & about the city during these times. In addition, for a relatively high end hotel one would expect that complimentary water or at least towels would be provided. Read moreGenuine Expedia guest review
The Borghese Palace hotel is highly recommended. I use various hotels when I visit Florence on business and this is the second time I have stayed here without any faults. The junior suite I stayed in was clean and it was very spacious. Breakfast is simple but adequate and there is a reasonable choice. Reception staff are very courteous and helpful. […] I will be going back to Florence in January and will probably stay in this hotel once again. Read moreGenuine Hotels.com guest review
"A wonderfully warm welcome awaits you"
The staff and the perfect location of this hotel made our stay so enjoyable. The bedroom was nicely decorated, the bathroom however needed updating the fixtures & paint were coming away from the wall, the fridge didn't work at night & the air conditioning box was extremely loud & there was no way to turn it off. The hotel was fully booked so didn't […] feel we could mention our issues. However all the staff could not do enough for you and are delightful. Location is perfect everything right on your doorstep and all the communal areas are beautifully decorated. We will definitely come back if we return to Florence. Read moreGenuine Expedia guest review
"Two lovely evening in Florence"
Two separate evenings whilst passing through Florence to meet friends outside Siena. The stay at this hotel enhanced my week but in itself made the experience if Florence exceptional. The setting but particularly the staff were terrific so helpful , kind and friendly. I would certainly returnGenuine Expedia guest review
Great situation, handy for everything and everywhere once you get used to finding your way around Florence, a sensational city! Staff very helpful and friendly.Genuine Hotels.com guest review
"Wonderful! Excellent staff and service"
From start to finish the service was amazing. Our room was lovely, comfy bed and crisp linens, with all the usual mod cons, although it looked a little old in places. The downstairs facilities were also excellent. There's a complimentary spa, plus free mini bar, and excellent breakfast which we feasted on. All the reception staff we're incredibly helpful […] and welcoming, and the doorman who showed us to our room was a real treasure, and we're only sad we couldn't stay much longer, although I hope to return! The location was very central and perfect for exploring Florence and making the most of your trip. Read moreGenuine Expedia guest review
The first thing to say about the Borghese is the location: if you’re planning a site seeing trip to Florence then everything is easy walking distance from the hotel. The hotel itself is a bit ‘character’ - if you’re expecting a soulless, chain type hotel then you’ll be disappointed because the Borghese definitely falls into the boutique mould and oozes […] style and sophistication. Being handed a welcome glass of Prosecco on arrival gave us a hint of the level of service we could expect during our three night stay. Thoroughly recommended. Read moreGenuine Hotels.com guest review
"lovely hotel but noisy area"
the hotel is in a great location however there is a nightclub right next to it and boys were sitting outside it talking until 7am from Saturday night to Sunday morning so we didn't get any sleep. Apparently this happens on a Friday and Saturday night. We were in a room facing the alley way. If you ask for a room facing the inner courtyard it should […] be quieter. Also we didn't have aircon - only heating in the room and in May it was really too warm not to have the window open. I hate writing this review because the hotel and staff are great and I feel really sorry for their predicament however, I wish I had known this before my trip as I spent the 3 days feeling shattered from lack of sleep. Read moreGenuine Expedia guest review
We spent a week in April. The staff were outstanding. Breakfast was included and very good. Parking next door. Free WiFi. Near to everything. Some excellent nearby restaurants, ask at desk. Reception very friendly and ready to help with advice or organising visits. Rooms on small side but have everything. Interesting decor.Genuine Hotels.com guest review
"What a lovely hotel!"
Borghese Palace Art Hotel is a fresh and lovely hotel, recently renovated, is staffed by attentive and helpful people. The decor is spectacular, the room very tasteful, the breakfast wonderful and the location is ideal. I would highly recommend this hotel to anyone looking for an oasis in the midst of a busy tourist itinerary!Genuine Expedia guest review
"Great hotel in the historic city."
Great hotel situated 2 min walk from the plazza signoria. Very clean room and very comfortable bed. The hotel doesnt have a restaurant of its own but this wasnt a problem as there are lots of places nearby where ou can taste the local food. 20 min distance by cab from the airport. Great hotel!Genuine Expedia guest review
"Nice hotel in a convenient area"
Very pleasant stay. Lovely hotel although our room was quite small. Found the staff extremely friendly and helpful.Genuine Expedia guest review
walk everywhere from here to see and experience all of the sites. very funky front entry foyer but the rooms are a bit dated but this is to be expected in these older European hotels. location has always been the key for us when we are travelling and this hotel certainly delivered that.Genuine Expedia guest review
Only 2 roads away from the centre of it all but just enough to be away from the noise at night. A very clean comfortable hotel/room with very friendly and professional staff. Highly recommended!Genuine Hotels.com guest review
"Contemporary hotel - very convenient to main sites"
Extremely friendly and welcoming atmosphere. Staff on reception very helpful and knowledgeable. Well presented breakfast - the server was able to converse in several languages.Genuine Expedia guest review
Lovely hotel in a great location. beautiful decor, incredibly friendly and knowledgable staff (all spoke english). Very comfy beds, amazing shower! Would definitely stay again and recommend!Genuine Expedia guest review
"Beautiful hotel in the centre of the city."
The staff were so helpful and went above and beyond to ensure that our stay was comfortable and of the highest standard. I cannot recommend the hotel enough and would want to return again and again. The hotel have regular art exhibits which were very interesting.Genuine Expedia guest review
Visiting Florence in February was great - not too many other tourists and warm weather but not too hot. Lovely walking in the Boboli Gardens. Upgraded Florence airport makes it very easy to get to from London. Hotel very pleasant and quiet.Genuine Expedia guest review
"Close to sites"
95% of staff were friendly and helpfull and made our stay pleasant and attentive to our needs.Genuine Expedia guest review
"Unique and beautiful hotel in the centre of city"
This is a fantastic hotel right in the centre of Florence. The duomo is just around the corner but the hotel is quiet and calm. The staff are so attentive and lovely. Breakfast was served in the gorgeous lobby area by a lovely lady who also offered us some energising juices and Tuscan breads with our cappuccini and pastries every morning. We also enjoyed […] some fantastic Bellini cocktails in the hotel bar in the evenings. The rooms are comfortable and very clean as well as being chic and lots of wardrobe space!!! Perfect artsy chic hotel in the centre of the wonderful art and architecture Florence has to offer. No negatives about this hotel Read moreGenuine Expedia guest review
"Excellent hotel great staff"
Staff friendly, helpful and professional. Rooms small but clean and comfortable. Breakfast fantastic. Artwork is classy and not overbearing.Genuine Hotels.com guest review
"Great boutique hotel in the centre of Florence"
We stayed here for one night during the weekend ams found it to be a great, hassle-free experience. Staff were friendly, location was central to attractions and the breakfast had a great variety. Overall would definitely stay there again!Genuine Expedia guest review
"Arty hotel in a perfect location"
I loved the choice of decor and location of this hotel. Everyone was very helpful. I would definitely want to return and recommend it.Genuine Expedia guest review
"Good location central to attractions."
Hotel was ok, staff were helpful but some were miserable and unhelpful. Electric went off twice they sent the bell boy to fix was unable to so they another hotel staff member who took directions from an electrician over the phone - not good. We booked for three nights first morning breakfast ok, second morning no breakfast due to "complications" sent […] to use another hotel, but made out own arrangements third morning had to leave a 7 so no breakfast available, how was the breakfast ? Couldn't really comment. Read moreGenuine Expedia guest review
"Superb, central location in the heart of Florence."
We stayed for 3 very enjoyable nights at the end of October. When we arrived early evening the reception staff were warm, friendly and helpful. We had a double room which was clean and tidy. A buffet breakfast was also included in our stay which was very good (just one tip though, if you like tea - take some tea bags from home!) The hotel also has a […] spa which we used after a day of walking around Florence which was a real treat, in particular the jacuzzi and steam room - very relaxing and helped those sore feet. (Another tip - take flat shoes, ladies - you may just get away with a wedge heel for the evenings - pavements are cobbled and very uneven). The bar in the hotel was great - very modern and played funky music - the bar staff were fantastic and I think I had the best lime margarita I've ever tasted so definitely worth a visit. Overall, we had a brilliant time and absolutely loved Florence and we would be definitely happy to stay at the Borghese Palace Art Hotel again. Read moreGenuine Expedia guest review
"Very Nice Hotel Added to Florence Experience"
Billed as Art Deco hotel and it's true to billing.Clean very relaxing decor and facilities. Front desk staff welcoming and helpful.(Unlike Rome experience) Location is great, short walks to everything in Florence you want to see. Everywhere around hotel seems to have historical gems that if you don't investigate might get missed. All the major sites […] Ponte Vechio, David etc are all short walks away. No car needed. Area laid back compared to hustle around train station ...loved it. Read moreGenuine Hotels.com guest review
"So close to all attractions yet quiet location"
All hotel staff were very helpful and pleasant. Room 312 was very quiet and quite large. Request for 2 extra pillows and more hangers handled with efficiency. Reception staff always happy to give directions or find out train times etc and give advice on how to use the self-service machines at the railway station. All famous attractions within walking […] distance of the hotel plus many other 'smaller' things to see - every time you turn a corner there is something of interest. Just loved Florence. The history of the Borghese Palace is also fascinating with its link to Napoleon Bonaparte's sister Pauline who lived there briefly during her marriage. So many lovely restaurants all over the place - spoilt for choice !! Read moreGenuine Expedia guest review
"Good hotel, very well located."
Stayed three nights. East walking distance of station and all main sights. Pleasant helpful staff. Worked very efficiently for me.Genuine Expedia guest review
"Brilliant hotel close to Duomo"
Fantastic! The staff were exceptional, very helpful and acted on requests ASAP. Great location close to Duomo, ambiance of hotel was brilliant, maybe breakfast could have provided more choice but still good.Genuine Expedia guest review
"Happy In florence."
Excellent staff!! Best service if of any place we stayed. Wld definitely go back!Genuine Expedia guest review
"Barely a 3 star hotel with useles air conditioning"
No way is this hotel a 4 star, it barely qualifies for 3 stars. Great location and that's about it but then again everything in Florence is a great location. The air conditioning in the rooms doesn't work, even though the staff try and convince you it is working. This was not just an unfortunate one-off problem with one room as even though we had booked […] well in advance, we were told when we arrived that they had overbooked and we would have to stay in two singles the first night (which incidentally were tiny) and then move all our stuff to a twin the next day. We therefore had the joy of experiencing the AC in 3 rooms between us and it was the same in each of them. The lift moves at snail's pace, again with no air conditioning. The lobby is pretty however the rooms are just about passable. We Will NOT be staying there again. It's hotter in the room than outside in 32c temperatures. Read moreGenuine Expedia guest review
"Great Hotel !!!"
This Hotel was an excellent find, no faults or complaints at all !!! Ideal location in a quiet street but in close proximity for all of the beautiful city. The Hotel Staff were very pleasant, friendly and helpful. The hotel was so clean and immaculate in every way, the beds were comfy and they had clean sheets and towels every day. Breakfast was self […] service and provided a great selection. We had a fantastic, relaxed stay, we would highly recommend it, and definitely will return. Read moreGenuine Hotels.com guest review
"Great Hotel for Tourist"
This hotel is perfectly located, you are max 10min walk from all main Florence tourist points. The rooms are new and with a modern style. The Hotel staff is friendly and always helpful. WIFI is free. aprox. 12.00 Euros Taxi fare from Train Station (with luggage). Station is a 15-20min walk from the Hotel. No regrets. Will consider when back to Fl […] orence Read moreGenuine Expedia guest review
We had a great stay. The hotel could not be in a better location. The staff were very nice and extremely helpful with booking museum and restaurant reservations. Breakfast was typical Italian hotel buffet. Would stay here again.Genuine Hotels.com guest review
"Not a 4 starts hotel, a 3 starts at the most"
The location and service is ok, but we wouldn't stay there in another ocassion. The rooms are supposed to be non smoking, but our first room stinked like the previous guest smoked, luckily we were able to change rooms. The walls are so thin we could hear our neighbor sneaze. Not a 4 starts hotel, but 2 or 3.Genuine Hotels.com guest review
"Not an Artistic Experienc"
The lobby and entrance is dark and unwelcoming. The room felt cramped, especially the bathroom, where the fixtures and plumbing was unusual - for example, you can't get hot water without turning the tap on full which splashes water all over because of the sink design. The TV did not work and the replacement they brought didn't either. We eventually […] got it to function ourselves. Wierd elevator, staircase. Very poor overall design and not deserving of the rating given. Read moreGenuine Expedia guest review
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