River Rock Casino Resort - Richmond

One of the best deals in Richmond and right on the Canada Line.

My wife and I went on vacation to Vancouver for our one-year anniversary. Overall, we had a good experience. The room was excellent, and we were happy with our stay overall. There was construction going on at the hotel, but they did a great job keeping it out of sight and sound. The food options weren't great, though we did have a good experience at […] their high-end restaurant. If we are in Vancouver again, we would stay here again, for sure. Read more

The hotel is under construction. No place to eat. Very far away from everything. Could not get the air conditioning to work. People were very unhelpful and not very friendly.

we stayed at the river rock casino resort as a family of 4. we are not gamblers by any means but this did not effect us in the slightest as the casino is well placed away from hotel. rooms very very clean and staff friendly beyond belief - nothing was to much trouble. there was alot of work going on at the casino in readiness for winter olympics but […] noise was not a problem. only slight problem was noise from elevator. we could hear this in our room. overall very pleased Read more

I first arrived coming up the back entrance due to a serious backup at the tunnel. The hotel is located in what appeared to be an old industrial area. The service of the staff was outstanding. The minibar in the room was broken and we couldn't use it to keep our items cold during our stay. I placed a call to the front desk and within five minutes a […] refrigerator was at the door waiting to be used by us. Valet attendants were very polite and I didn't have to change my seat after they drove my car. I had a very cool view of the Vancouver airport from the room, complete with landings and take off occurring directly over our room. The room was mostly sound-proof. The sound from the jets wasn't too bad. The only problem I had was that construction began at 7am and it sounded like these guys were banging on the wall inside my room. Very unpleasant. Read more

Nice rooms, not too expansive but a one room suite was configuable for 2 adults and two kids. We had the least expensive rooms, on the 5th floor, which don't have much a view (a cooling tower) on the East tower, but that was fine for us. We tried two restuarants: the Buffet which is really pricey for families, but is a cut above the usual steam table […] fare that "buffet" conjures up. We wouldn't do it again - Richmond has great restaurants and this one seem over priced. We also tried the food court - this was surprisingly good (nice stirfrys and noodle dishes), but located in the casino, so your children can't accompany you there. Roughly $10 (CDN) per dish. The riverside location is a bit sketchy, a pretty industrial neighborhood, but nice views of the (industrial) riverfront. Again, not an issue for a family who's interested in Richmond and Vancouver sights. There is a elevated train station under construction just outside the hotal, so it should be very convenient to get into Vancouver in the future. For the kids, there's a nice smaller indoor pool, with a waterslide that entertains, if considerably smaller than commercial waterparks. There are towels and showers at poolside and a basic excercise room just overlooking the pool. Our 7 and 8 year olds loved everything. On balance, we recommend the River Rock: good value, decent location (relative to Vancouver) and decent amenities, in a clean hotel. (The hotel is undergoing construction in August 2009). Read more

If you want to see Vancouver, then don't stay at the River Rock. It is pretty far from downtown and, when we stayed there, the Skytrain did not run to the River Rock. Once it does, it will make downtown Vancouver much more accessible. The rooms were great, the service was great, the casino was fun. But, the neighborhood where the River Rock is located […] is not any of these things. It is a toss up - if you want a get away at a hotel, stay there. If you want to spend time in Vancouver, stay closer to the city. Read more

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River Rock Casino was very convenient to the airport, freeway, and Vancouver. It took about 15 minutes to reach downtown. The one bedroom suite was very nice. The bed was the most comfortable one during our vacation. The hotel was clean, staff courteous, and very quiet. We enjoyed the breakfast in the Casino Food Court. Pool area and marina were both […] very nice. Read more

Friendly and helpful staff

Everyone is very polite in the hotel. Room is very spacious and comfortable. Will definitely stay here again when we come back to Vancouver. They will have a metro in Sept 2009 to connect hotel location to downtown Vancouver and also airport. I will give it a five star rating.

Staff was extraordinarily helpful during the check-in process, considering we were traveling in a group of 18 people. The swimming pool provided great joy for the kids, especially the slide. Fitness center was well kept with good view overlooking the pool and the marina.

I was so pleasantly surprised by our room. The king size bed was like sleeping on a cloud. The robes were so comfy. The bathroom was fully equipped with all we needed, even a "quality" hair dryer that could be taken out of the bathroom if necessary. The huge flat screen TV in the living room was great. The pool was so very nice. The water slide was […] a real treat. The continued construction of the hotel was a bit of a bother, but if the end product is like the rest of the hotel, it will be worth it. Read more

I enjoyed my stay at this hotel. The bed was huge and very comfortable. I really loved the pillows as well. Pillows are often my biggest complaint at hotels but not here. Also the towels in the bathroom were large and very nice. The bathroom was huge with a great tub. My only complaint was that the water in the tub didn't drain fast enough while I showered […] so I was often standing in a puddle of water. I figure if that's my biggest complaint then the stay was a complete success. I would recommend this hotel to anyone. Read more

We stay here over 8 or so times every year when visiting Vancouver. It's conveniently located in Richmond where all the great Chinese food is found, Richmond is much cleaner and safer than Downtown Chinatown.

AWESOME SERVICE FROM EACH AND EVERYONE IN THE HOTEL.FELT LIKE WE WERE ROYALTIES,GREAT,NEW,CLEAN,SPACIOUS ROOMS,GREAT DECOR,CLEAN,UPSCALE BATHROOMS,BEAUTIFUL POOL AND SLIDE,FUN.NICE BIG CASINO.FREE PARKING WAS A BONUS.ONLY DOWNSIDE IS THAT RIVERROCK IS LOCATED JUST OUTSIDE CITY,ABOUT 15-20 MINUTES FROM DOWNTOWN AND THERE IS NOTHING WITHIN WALKING,HOWEVER […] THERE IS A MALL AND BUNCH OF CHINESE RESTAURANTS WITHIN 5 MINUTES.WE WENT WITH KIDS AND THEY LOVED THIS PLACE ALTHOUGH WE DON'T GAMBLE,IT IS FUN AND DELIGHT TO BE THERE.IF YOU DON'T NEED TO STAY IN DOWNTOWN,STAY HERE. Read more

Would deffinitely stay again.

Beautiful rooms and amenities, the only thing was that it was being renovated which made it somewhat inconvenient, but overall a great place to stay.

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The rooms in this hotel are all suites and are beautiful and very modern. The bed was one of the most comfortable I have ever slept in.

The staff was alway smore than helpful and always greeted my wife and I when we encountered them. Will stay here again when we visit Vancouver. We stayed for 3 nights before boarding our cruise ship to Alaska.

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Hotel upgraded me to a two bedroom when they saw I was traveling with my kids. Very nice rooms and the beds were so comfortable, the first time I didn't wake up with a backache while in a hotel. Even won some money in the casino !!

Friendly, helpful staff

The hotel is under renovation, which we knew prior to booking. It was VERY quiet and we did not hear any construction noise or airplane noise, considering that it is by the airport. It is a little hard to find given some of the road construction around the hotel. They do charge for valet service which has been a recent change of policy. Free self parking […] is available in a parking garage across the street. We had paid for a City View Suite and were ungraded to a Marina view which was very nice. Over all, we were very pleased with our stay. Read more

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You get what you pay for and more at the River Rock Resort. All the staff were extremely courteous and helpful and the amenities were top notch. I recommend this place for a convenient and reasonably priced getaway.

I have stayed at the hotel previously and enjoyed it but this time I was put in a room in the oldest part of the hotel. Not even a bathtub, shower only. Rooms are getting rundown and needed a bit of TLC.

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GREAT

very nice rooms had a good meal and had fun.sky train was handy easy to get to hotel to and from airport.easy access to down town with sky train if we had more time to go watch a hockey or football game

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There should be better signage. My partner and I found it very difficult to figure out how to get to the hotel from the parking lot. I checked in first so when I told my partner my room (east wing) he also had a lot of difficulty finding it. Also there were no coffee packs included with the coffee maker. The room service breakfast in the morning was […] prompt and delicious. Overall we enjoyed our stay (once we found the room!) Read more

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Skytrain is an excellent way to get to the hotel. The only thing I would have negative to say about the hotel are the resturants. If you don't want to eat at he buffet or higher end dining then you have to go into the casino to the food court where choices are limited. Ventelation in the food court isn't great and you can smell strong cooking smoke […] . Read more

The hotel and casino were fine and a good location for the skytrain. Driving directions need to be fine tuned prior to arriving from out of province. Other than the pool there was not a lot for young adults or children. Most restauants were restricted to minors. The staff are we trained and friendly.

This hotel has many great attributes, the service was terrible however the rooms and ambiance were fantastic. I would give it another try.

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Stayed there for a romantic getaway I found the check agent very cold and was made to feel like we were aliens,, as well would of very much liked to have known there was no bathtub in washroom!!!! Did find two hairs in sink. Breakfast was excellent and on time and no ridiculous service charge was appreciated!

Only gave the surrounding neighbourhood a middle range grade but quite frankly, was really no issue at all. The quality of service was superb right from the parking lot on. The room exceeded our expectations, was spotless, and the bed, oh my, soooooo nice. Had a great night's sleep and ready for my flight the next day. The food in the restaurant was […] good, not exceptional but good and good value for money spent. Travelling through the casino was fun and had the pleasure of meeting son and daughter and law in Curves bar for a drink. All in all, if staying in a hotel whilst in the lower mainland again, I won't look further that the River Rock. Well done people. Read more

I only stayed one night but wanted to stay longer. The beds are insanely comfortable and the rooms are very clean. Great TV's and the room has a docking station so you can listen to your music/set your alarm on your iPhone.

We found the stay and our dinner at Tramontos very nice and would stay again. As far as the Casino was concerned we were dissapointed as one of our party was denied entrance as she only had one piece of ID even tho we tried to explain that this was a girls trip out staying at the hotel, fancy dinner and seeing the show she was still not allowed in{She […] is 29years old} so my 50yh birthday for wich she was paying half of was a bit of a disapointment , My advice to anyone going take lots of ID. Read more

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hotel great except not very orientated for kids except for pool. for some apparent reason they located the Food Fair in the casino with no access to those under 19. The buffet is excellent but pricy for families.

Was an excellent Hotel. The check in was a little rushed. There was a line up. We chose not to valet park but had to use the bell girl anyway as there are no carts for luggage available with-out a bellgirl. The room was over our expectations and that is hard to find. We were impressed with the Green features. The concierge in the hotel was the best. […] She provided us with everything from maps of the area and the trolley tour. She even told us where to eat and things to see. Being able to purchase tickets for the trolley right there was very convenient as well. The skytrain station was right there as well.This made our stay and tour of the city the best. We arrived back to our room to a treat and card from the concierge. The best service you could ask for.We were able to see and do all of the things we wanted right from the convenience of the Hotel. We would highly recommend!!!! Read more