"Staff Uninterested in Guest Experience"
Firstly, the area is beautiful and the hotel surroundings are gorgeous. The hotel itself was okay. Amenities on site aren't open or have very limited hours during the offseason. The room had damaged walls, trim and peeling wallpaper in spots. The t.v. wouldn't connect to the cable box, which became the biggest problem. My wife has PTSD and MUST have […] the noise of the tv to sleep. This may seem like a little problem to most, but it's a need for her. The night maintenance staff attempted to fix it, doing no more than I was able to do prior to calling them. They left saying they would be back and we got a call from the front desk saying we had to deal with it. No other rooms available, no other tvs available. My wife didn't sleep, which ruined our plans for the next day. The staff did fix the tv the next day while we were gone. Upon checking out early due to the state of the room and the distance from I again mentioned this and the desk staff became defensive and didn't offer any attempt at rectifying the situation. Another note for persons considering staying here - we thought the distance from Durango wasn't a big deal, considering the savings. The road between the hotel and Durango is a curvy mountain road with signs warning about wildlife every mile or less. At night, the highway is pitch black. I live in the mountains with wildlife and this highway made me very nervous. All in all, I would NOT recommend this hotel. Read moreGenuine Hotels.com guest review
I got in late because of a weather delay to my flight, so I asked for a late checkout. The house keeping staff must not have gotten the message as they kept opening the door to my room and yelling. This started at 7 AM after I got to bed at 2 AM. I managed to get back to sleep after a couple of interruptions but finally I gave up and got up - grumpy […] as heck. Read moreGenuine Hotels.com guest review
Apparently they are converting condos to hotel rooms. Room was very small, just room for king size bed and bureau with one side chair. Bathroom however is large and beautifully tiled. Elevator slow and you needed a card to operate. Common areas dark and poorly ventilated.Genuine Hotels.com guest review
"Purgatory ski condo, durango, Colorado"
This is a gorgeous property at the foot of purgatory ski area. We loved the ability to open the crank out windows and breathe the clean mountain air. Our room, however was very small. Possibly part of a larger condo. While we stayed for two nights, no one came to replace towels, replace coffee packets or make the bed. We realize that it is between seasons […] for this area , and the price was a fraction of the in season rate, but , if this is the standard procedure, Guests should be made aware of it. Our introduction to our unit was a plugged up toilet- before we even used it. Having said all of this, I am betting ski season would be a completely different story. It is a beautiful slope side property with a lovely restaurant, the sow's ear, right down the road. The fabulous dinner was a real bonus. Read moreGenuine Hotels.com guest review
I generally enjoyed my stay. There was no ice machine in the building where my room was located The nearest ice machine was in another building where my friends were located, but unlike us, my friends had no ice bucket. People at desk were very cordial.Genuine Hotels.com guest review
We were just passing thru on our way to Denver and decided to stay for a night. Durango is awesome and so it's this hotel. The staff was friendly and even entertained my jokes. The views were amazing and the bed was super comfortable.Genuine Hotels.com guest review
"Central to all activity"
This is a great place to stay in the summer - lots of kid activities.Genuine Hotels.com guest review
Amazing resort to stay at in the summer!Genuine Hotels.com guest review
"Great mountain getaway"
This place was awesome. Great location. Walked out the door and did an early morning sunlit hike up the ski resort mountain. All rooms have a great view and windows that open. Hot tub on the rooftop was pretty cool. I would definitely stay here again. Amazing local mountain biking. They need to fixed the broken ice machines (plural).Genuine Hotels.com guest review
Decent overall - not as well-maintained as we might have hoped. Trim, walls, etc. were missing or damaged. Room was very clean. Staff spread very thin. Pool was excellent - highlight for kids. Location - for us - was perfect. We've paid less for nicer rooms - but then again we've paid more for worse rooms.Genuine Hotels.com guest review
I didn't realize that this hotel was so far away from civilization. I figured it was at a ski resort, so therefore skiers would need places to eat. The hotel (in June) had 1 bar/restaurant that was overpriced, and nothing else for 20-30 miles. Who wants to drive 20 miles for meals, even though the drive was beautiful.Genuine Hotels.com guest review
"Centrally located and convenient condos"
We spent two nights, Friday and Saturday. Check in was easy, and the staff was helpful. We were allowed a late check-out on Sunday, until 1pm.Genuine Expedia guest review
"I probably would never go back for a stay"
When we arrived, I went to get a glass of water and wanting to add some ice, I found the ice trays were empty. I did walk the halls looking for an ice machine, but non was found. I called the front desk, they told me I had to go to a different building for ice. When I asked why there were no ice machines in our building, they said they weren't that […] kind of hotel. I told them that even Super 8 has ice readily available...they did send a fellow up with some ice. I suggested that they have the cleaning crew fill the ice cube trays...his response was that they were too busy to do it. Read moreGenuine Hotels.com guest review
"Love this place!"
We had an excellent stay! The condo was perfect! The staff helpful when we needed them. I had to mark down the cleanliness of the condo but it was not nasty just stuff on the carpets due to not being vacuumed. Little things in the cleaning that were not good but it was not enough to make me go eweee! Would stay again in a heartbeat! Have stayed at this […] resort previously in a 2 bedroom it was great too! The biggest thing I don't like is the resort fee and not being pet friendly. Not sure what the resort fee is for? Read moreGenuine Hotels.com guest review
No fridge in the room. Everything, including restaurants, closed. Although that's too be expected since its the off-season. Walls are very thin. We could hear a baby crying all night next door.Genuine Expedia guest review
Loved everything about my stay! Will definitely come back!Genuine Hotels.com guest review
"Not Even a Chair"
nice people and a nice place, but very unsatisfactory visit. First, even though the place was almost empty they placed us next to a room with semi-noisy people. Worst of all, there was NO furniture except a bed. try reading a newspaper while sitting in a bed; try relaxing after dinner while sitting on a bed....not even a chair!!Genuine Hotels.com guest review
book this one for the ski season............it was 25 miles from the town.......and since it was off season for them it felt like a ghost town.......skeleton crew for service.......like I said......try it later on.Genuine Hotels.com guest review
WONDERFUL!!!!!!!!!!!Genuine Hotels.com guest review
"AWESOME, but NOT in Durango"
This was an awesome property and excellent overall, but be aware that even though the address says "Durango", it is about 23 miles North of Durango. I didn't see that when we booked so the location is NOT what we expected. The 2 couples checking in ahead of us thought the same thing. They thought they would be in Durango and were disappointed in the […] location. Read moreGenuine Hotels.com guest review
"Family fun weekend getaway."
Enjoyed the surrounding resort and local attractions. Loved the location in the mountains and the resort activities. Needs a bed upgrade in the master suite, other than that the room was spacious and clean with everything a family would need to feel right at home.Genuine Expedia guest review
"Not great service"
While attempting to check in, the person continually answered the phone. There were two other people there seemingly not doing anything. It took much longer than it should have. We got up to the room to find it was being cleaned and we were told to come back in twenty minutes. We had to leave at that time. We didn't actually get our belongings into […] the room until we came back several hours later. Read moreGenuine Hotels.com guest review
"Will return !"
Overall a great stay, nice rooms, beautiful views, And amenities! Even in the summertime!Genuine Expedia guest review
"great place to stay"
our room was very comfortable. everything exceeded our expectationsGenuine Hotels.com guest review
We stayed in the small studio and it was perfect for what we needed. The room was clean, great little kitchenette, and the views superb! We chose to stay outside of Durango due to the high cost of mediocre hotels within Durango and would definitely do this again. The drive to Durango is beautiful and short.Genuine Hotels.com guest review
"Over priced for off season"
Stayed for one night prior to a 7 day back country Mtn bike trip. Building is in need of a remodel to get a higher points. Over all it was ok and suited our needs.Genuine Expedia guest review
Arrived ~ 5 PM Clerk at desk tried to direct us to room. Needed a map and flashlight to find it. Could not park in parking facility because spaces reserved for another condo. Told to park "down the street". Room smelled, had to open window. Sheets looked looked like they had been used. Went for dinner- 1 bar type restaurant open in entire complex. Paid […] ~$29 for hamburger, hot dog and onion rings. How can you screw these things up? It was swill. Should have sent it back. This resort is basically shut down. Will never go there again. Read moreGenuine Expedia guest review
Room kind of small. Needs some updating. Could sleep four but i would only rrcommend two.Genuine Expedia guest review
"the vacation that could have been............"
we thought this would be a good alternative to our usual inventory of Durango hotels. The place had some up to date furnishings tossed in to put a bandage on the real problem. The place needs a total re-do/overhaul.......... 1) the cleaning service was sub-par at best 2) the paint is peeling off the walls in the bathroom and front entrance 3) upon arrival […] to our room, we noted scraps from the previous guests where floor had not been cleaned 4) outlets, recepts and switches were loose and coming off the wall 5) there was very little in the way of mechanical ventilation and the fan (which was provided for) offered very little comfort, but a lot of noise ................ Read moreGenuine Expedia guest review
"Nice location, No AC so the room was hot."
Walls were paper thin, could hear the next door folks clearly. No AC so the room was hot, left the windows open at night only to wake up to a lady on her cell phone about 12:30 AM. Bed was uncomfortable, pillows had stains on them. Overall, not too good of value for the money. The only good thing about this place is the location which was beautiful. […] Note, not much around this hotel and all the shops at the village are closed by 7 PM, expect the bar which stays open until 9 AM. Read moreGenuine Expedia guest review
"no ventilation. Very stuffy no view at all"
disappointed overall, decent room but no view elevator works only with key? good security i guess? inconveniant though. Water saver shower head in snow country makes no sense eitherGenuine Expedia guest review
"Basically pretty good"
The hot tub was not hot enough and the coffee pot in our room did not work right. Loved the comfort of the bed and pillows and the shower was exceptional!Genuine Expedia guest review
"Perfect value for family groups"
Great value for a large group to share a two bedroom suite. The unit is fully equipped with kitchen and even a washer/dryer. It is a comfortable get away and still really homey. We've used it for adults and kids to all stay together in one cozy place.Genuine Expedia guest review
"Great ski-in and ski-out location"
Will return again.Genuine Hotels.com guest review
"Durango Skiing Experience"
During these winter months, The Durango mountain Resort is geared to families who want the convenience of skiing and going directly to room. This room was in hotel part that has individual rooms which is what we wanted. A place where granddad could go and sleep without alot of children and chaos. It turned out to be a great place. He could look directly […] out window at the Children's Ski School session. It was terrific.. He was able to watch the little kids learn to ski. The hotel did require a key to get to rooms. The resort is great and we had a wonderful time. Read moreGenuine Expedia guest review
"Close to the mountain Yes still needs work"
During Christmas week, everything should be 100% ready to go - it wasn't. The restaurants were not fully operational and so menus and selections were limited? The Flat screen TVs are very small 27 inch I believe - almost an insult at this price level. The staff friendly and nice just understaffed in my opinion for holiday week.Genuine Expedia guest review
"Condo experience rocked"
I travel a lot. The experience was good for me and my family. I plan to stay there during the season if space is available.Genuine Expedia guest review
"25 miles away from Durango"
25 miles outside of Durango, but beautiful location. No services available in the off season, this is a ski resort.Genuine Hotels.com guest review
"Sept. in Durango"
Great place to stay, but it was the off season for skiing, so the local restaurants were not open.Genuine Expedia guest review
Very nice accommodations and a good price. Somewhat difficult to figure out where to check in and then find room in a different building. Most services were either not open or closed early because it was out-of-season. The studio room is very cramped when Murphy bed is open.Genuine Hotels.com guest review
"Not close to town centre"
We didn't realise we would be 25 miles out of town and while it is a nice complex it is after all a ski resort and in off season there is less activity. Room was small with a pull down bed which was OK but left little room left. If it was winter this would have been great place. Lesson learned for me to study location more carefully.Genuine Hotels.com guest review
"In the wide open spaces"
We greatly enjoyed it.Genuine Hotels.com guest review
Great little get away for the weekend!Genuine Hotels.com guest review
"weekend get away."
The room was clean and nice. The hotel staff were very good. The only problem we had was the parking. We were instructed to park in the parking structure in the guest parking spots.The trouble is that there is only about 15 spots and they were all taken. so we ended up having to call and tell them what spot resident spot we parked in so as not to get […] booted. that was the only downside to the whole trip. The resort is perfectly located so you can travel to durango for dinner, or to silverton or qureay for a day trip. Read moreGenuine Hotels.com guest review
"very quiet place to stay during summer"
Directions to room ferom check in were confusing it was very dark and roads were not well lit. Bed was very hard mattresses need to be updated other than that was a great place to stayGenuine Expedia guest review
When I arrived at my room a dirty towel from previous visitor was in the bathroom. I complained twice before it was removed. A hair was in the refrigerator. The bathroom floor was dirty. My door was not latched by house keeping and my bed was not made. I clearly heard the entire conversation of my neighbors in the suite next to me because the door connecting […] the rooms had a gap. Read moreGenuine Hotels.com guest review
"Need a desk and chair"
The lack of a desk or chair made it difficult to work in the room. Otherwise the room was fine. In these times, an area for a person to use a computer is almost a must rather it be a leisure or business stay. A folding chair in a closet was less than adequate.Genuine Hotels.com guest review
Thecondo was very nicely equipted, except for the kitchen. It worked well for cooking a breakfast but a dinner would have been difficult. Needs better andmore utinsils.A problem (a faulty oven) was fixed immediatly by the hotel. Loved the location and the views.Genuine Hotels.com guest review
It took two days to get our light bulb above the bathroom sink replaced. Had to call And request toilet paper.The blanket on the bed had holes in it.Genuine Hotels.com guest review
Delightful, small condo. Well equippted & beautiful location.Genuine Hotels.com guest review
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