"perfect location-convenient to major hi ways."
Couldn't ask for better.Genuine Hotels.com guest review
"Nice hotel Close to lots of restaurants, stores"
It went very smooth and its close to the highway. it was just what i was looking for in a one night stay. very comfortableGenuine Expedia guest review
Hotel is a little dated, but rooms were clean and comfortable. Overall a decent stayGenuine Hotels.com guest review
"Everything we could have hoped for"
We had a very nice stay after going to a wedding. The hotel was clean and the staff was friendly and courteous. The desk clerk even called after we had settled into our room to make sure everything was to our liking. It was. There was a coffee maker, a microwave, and a small fridge in the room. The bed was very comfortable.Genuine Hotels.com guest review
"Great quality for the money"
Fine hotel with clean, comfortable, spacious rooms, great beds & yummy breakfast. Really enjoyed our two night stay here & would certainly stay here again if in the area.Genuine Hotels.com guest review
"Easy access to downtown Boston"
It was very neat and clean and the staff treated us well. Always with a smile and hello.nice breakfast bar.Genuine Expedia guest review
Nice.Genuine Hotels.com guest review
"convenient to all sights we wanted to see"
very good! I recommend the hotel and the locationGenuine Hotels.com guest review
Very nice.Genuine Hotels.com guest review
"good, but could be SO much better!"
We really liked some things about this hotel, but we were on a floor that was half smoking and half non-smoking rooms. The corridor and elevator absolutely REEKED of cigarette smoke and it seeped into our non-smoking room as well. (When is Massachusetts going to get around to banning smoking in hotels???) The room was wonderful otherwise - very spacious! […] But the lady at the breakfast room was apparently overwhelmed - most things were empty and we had to ask for things like forks, syrup, sausage, etc. Read moreGenuine Hotels.com guest review
"Good for sleeping"
We went to Brockton for a wake and funeral. We checked in, went to sleep, and left early the next day. It suited our needs great. It was a place we would like to have stayed longer.Genuine Expedia guest review
We stayed for 3 nights using the hotel as a base for exploring the area.The staff was cordial and very helpful especially Heidi who went out of her way to make our visit pleasant.Genuine Hotels.com guest review
Ideal location near major highways, with modern cozy rooms, warm breakfast, gym, and pool. Highly recommended!Genuine Hotels.com guest review
"Convenient spot to access Brockton and towns close"
I was very pleased with the location, quality of the facility, and friendliness of the staff. We had not stayed here before bt definitely will again as we travel back to Brockton.Genuine Hotels.com guest review
"booked one night to go to a concert in Mansfield"
Very nice hotel. Room was very clean and bed was comfortable.Genuine Expedia guest review
"This hotel has seen better days"
The hotel staff could not have been friendlier, and tried to help us. The hotel is old, and well maintained except that it smells. The corridors reek of air freshener - some kind of fruit scent and you can tell that there is some other odor underneath that. Our room had a strong cigarette smoke smell, we had booked a non-smoking room, but none were […] available. The hotel staff brought us an air freshener for the room which helped mask the smell.Cleanliness - there were cigarette ashes on the floor of the room, and when we pulled back the throw on the bed coins fell on the floor. We opened the window and left it open for our stay. I noticed the smell and cigarette smoke comes up in many other reviews. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for being a valued guest to the Country Inn and Suites brand. My apologies that our property did not meet or exceed your standards. We are continually aiming to enhance the guest experience. As we are in the process of renovations, please come back and try us again and see that we are an improved property. We appreciate the feedback, as without it, we may continue to be unaware of a problem, ie the smoke odor, ashes found and bed coins. Again my sincerest apologies that our property and staff let you down during your stay. We hope you give us another try, next time you are in town. We truly fell short of our goal when it comes to customer service, and I assure you this is not our standard. Thank you again. Have a wonderful day Respectfully,
We stayed there for 3 nights and were very satisfied.The staff was very nice and accommodating especially Heidi who works the front desk in the evening.The breakfast was good and over all it was a nice experience .Genuine Hotels.com guest review
I would come again ! Close to Boston, but far enough to be away from the crowds. Texas Roadhouse Rest. and a Mall almost across the street.Genuine Expedia guest review
"Check-out after staying for 2 hours"
The first part is not the hotel's fault. I guess it was my fault not seeing the room is for smoking. The smell in the room was terrible. Yet even if we had chosen a non-smoking room, the smoking smell level in the hall way would not be acceptable anyway. We immediately rebooked another hotel and went downstairs to check out, the front desk merely gave […] us an apology for being unsatisfied and no more than that. On the other hand, the room was very average with small burned holes in the fitting sheet here and there, perhaps because it is a smoking room. We did not get the breakfast there so no comments on that. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for being a valued guest to the Country Inn and Suites brand. My apologies that our property did not meet or exceed your standards. We are continually aiming to enhance the guest experience. As we are in the process of renovations, please come back and try us again and see that we are an improved property. We appreciate the feedback, as without it, we may continue to be unaware of a problem mentioned in your comment. Again my sincerest apologies that our property and staff let you down during your stay. We hope you give us another try, next time you are in town. We truly fell short of our goal when it comes to customer service, and I assure you this is not our standard. Thank you again.
Carlson is always very good. And the cookies are first rate!Genuine Hotels.com guest review
"Quality of hotel service"
My fiancé and I were not satisfied at all on the night we checked in @ the hotel. The person that was helping us was rude and impatient, she had an attitude she told us we could go else where if we were not satisfied with her service. one of the rooms was not clean properly and had a fowl odor. we were not happy at all with our stayed. I choose this […] hotel to get dress for my wedding event the next day, i was frustrated with her she wasn't willing to talk or explain to us the features she has to offer us on that day. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Dear Al, As a valued guest, I want to truly apologize for the inconvenience you experienced during your most recent stay with us. Please accept my sincere apologies. We strive to maintain a high level of customer service and satisfaction. In this instance, we truly fell short. We are always striving towards improvements. This instance is a lesson we can learn from to ensure it does not happen again. Again, I thank you for bringing it to our attention. I hope you were able to enjoy your wedding day despite its unpleasant start.
"Outdated and Unclean"
The pool was so over-chlorinated that we had to prop the doors to keep from choking. The breakfast was of such abysmal quality that we stopped at Dunkin Donuts after checking out. The waffle maker was sticky and a waffle came off only in pieces; the egg patties tasted watery; the chicken was overcooked, and even the muffins were gritty.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to review your most recent stay with us at the Country Inn & Suites by Carlson in Brockton, MA. Please accept our sincere apologies since we feel short of a great guest experience. Rest assure we will be working on the amount of chlorine in the pool and the quality of the breakfast items offered. Our goal is to impress every guest, and I assure you this is not our standard Again, I apologize for the inconvenience you experienced and I hope we see you again under better circumstances.
"Nice hotel overall"
The hotel was clean and the pool area was comfortable. Everything was easy to find. The breakfast was good with more than enough variety. One thing that would have made the stay perfect would be the pool to be much warmer.Genuine Expedia guest review
"King Suite does not include whirlpool"
Although we enjoyed our stay we did not get the room we wanted at first. In the overall description of the hotel we thought we would book the highest cost room and it would come with the whirlpool as pictured next to the hotel. We had to pay additional money in order to get this room.Genuine Hotels.com guest review
"Close to home"
We stayed at this hotel because we were having our floors refinished and needed a place to stay close to home. The location was great for us. The staff was very nice. We stayed in two different rooms. The 2nd room was nicer than the 1st. The furniture in the 1st room could use some updating. The beds were very hard and painful to sleep on.Genuine Hotels.com guest review
"Clean, Friendly and Affordable"
Good experience. I felt welcomed and my comfort was a concern of management.Genuine Expedia guest review
Hotel and everything is great. But I got smoking room and it so stinky! They should install the air cleaner in every smoking room. I can't sleep on the first night stay. I am a smoker too but the smell is too strongGenuine Expedia guest review
Next time we are in MA, this will be our hotel I stay in again. Great time!Genuine Hotels.com guest review
I was put in a smoking room even though i asked for a non-smoking, called to alert staff and the front person was very rude then wanted to charge me $30 to move me, i informed him that the smell was messing with my asthma and he blew me off!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Dear Pearl, As a valued guest, I want to truly apologize for the inconvenience you experienced during your most recent stay with us at the Country Inn & Suites by Carlson in Brockton, MA. Please accept my sincere apologies for having a smoking room and the attitude of the front desk clerk. Again my sincerest apologies that our property and staff let you down during your stay. We hope you give us another try, next time you are in town. We truly fell short of our goal when it comes to customer service, and I assure you this is not our standard Again, I apologize for the inconvenience you experienced and I hope we see you again under better circumstances.
Very Nice Hotel. As good as any that I have stayed at in this price range, and perhaps $50 - $75 more than that.Genuine Hotels.com guest review
This was a great hotel that was well maintained and very nice.Genuine Hotels.com guest review
"Nice hotel great breakfast!"
We really liked the hotel but I do have a couple complaints, Our room was right across from an elevator kind of noisy! We thought it was funny no one was ever in the pool and hot tub till we went in! The pool was too cold and hot tub way too hot! Other than that it was good!Genuine Expedia guest review
Very friendly and courteous staff. Rooms were clean and exactly as pictured on website. Only issue , pool could have been heated.Genuine Hotels.com guest review
"After the concert"
Great place to go after the concert, not as close as some others but a good rate, queen sized beds and a clean room were all we needed. Got back too late to enjoy the pool but it was small and clean. The staff was friendly and we only had coffee from the buffet but that staff was nice to us and suggested we take some items back as they were cleaning […] up. Read moreGenuine Hotels.com guest review
"Good price, not too far from Boston"
My boyfriend and I stayed here for three nights and I was so scared when I booked the inn because it was 2 and half stars. I was pleasantly surprised that it was nice and clean! Nothing fancy but definitely not a dirty sketchy roach motel lol. The staff were so nice and there are plenty of food places not too far from the inn.Genuine Expedia guest review
We enjoyed are stay. Staff was very friendly and the rooms were nice.Genuine Hotels.com guest review
"Stay here ONLY if you smoke or on 1st / 2nd floors"
We arrived late (9:30 pm) on a busy weekend. The only rooms were on the third floor where half the rooms are smoking. (The first and second floors are entirely non-smoking.) The elevator and hallway reeked of smoke and the smoke smell came under the door of our non-smoking room all night. To make maters worse, because they were oversold they "upgraded" […] us to a king/sofa bed suite and didn't have the two queen room we specifically wanted. When we opened the sofa bed, the sheet on it was obviously dirty, so we had to go find clean sheets and a blanket from the front desk. On the plus side, the front desk clerk was very nice (under the circumstances), breakfast was better than expected, and the room was large. Would we stay here again? Probably not. But because the price was good, we might possibly return but only if we could be absolutely guaranteed a room on the first or second floors and we knew we would arrive early enough in the day to insist on our two queen room. Read moreGenuine Hotels.com guest review
"It was quiet and clean."
The breakfast wasn't good compared with overall hotel quality. Other than that it was a good place to stay.Genuine Expedia guest review
My son and I believe that this hotel worked for us as a good place to stay,close enough to Boston for day or evening trips, yet still far enough to relax. The hotel also had a very attentive staff, I brough down a defective coffee maker at around 10:30pm to the front desk and within 30 minutes a new was brought to my room. I like to have coffee before […] bed so I was very pleased for such fast service. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel, Close to Boston"
The room and staff were pleasant and inviting. I really enjoyed the stay I had there!Genuine Expedia guest review
"Nice and quiet"
In town for business. Stayed for two nights last week in singles, one night the previous week in a suite (king w/ a pullout). Very clean. Breakfast, just another breakfast, but the staff seemed affable and there are nearby amenities: restaurants, grocery, etc. We might have to return to Brockton; I know where I'll be stayingGenuine Hotels.com guest review
We stayed for 1 night. Everything was great. Clean room and bathroom. Friendly staff. Breakfast was nice.I recommend strongly this hotelGenuine Expedia guest review
"Nice hotel and friendly staff"
The hotel was nice. The breakfast was good with a good selection. The only thing we didn't like was the pool area. The pool was freezing cold and there was way too much chlorine in the water. It burned our eyes.Genuine Expedia guest review
It's 4 stars based on you get what you pay for. This is not a luxury hotel but it's clean, the service was excellent and friendly, and it has everything you need including breakfast. My only complaint was the cigarette stench (which I'm not used to anymore these days) but we just opened the windows and it was fine.Genuine Hotels.com guest review
"Close to friends"
No tissue in the room even though we left an empty container out to remind the staffGenuine Hotels.com guest review
"Perfect for attending events at Comcast Center"
Everything was superb. The front desk people are gracious, friendly, efficient and helpful. We enjoyed everything about the hotel... especially the chocolate chip cookies in the lobby! Less than 30 minutes from Comcast Center.Genuine Hotels.com guest review
This was an amazing find. Tho not the cheapest hotel on the list, the overall quality was equal to or better than places charging $50 a night more. Any earlier negative comments must have been under different management or before renovation. Every part of our experience was fine & we had no complaints of any kind. The staff, particularly Heidi, were […] very efficient + accommodating. Everything worked in the room, incl. bathroom facilities. The breakfast buffet was excellent, with great variety & high quality. Altho we didnt use the exercise facilities because we had been working all day, they seemed fine. We would certainly stay again if we had a need & I hope they don't realize what a bargain it is & raise prices. Read moreGenuine Hotels.com guest review
Very friendly staffGenuine Hotels.com guest review
"Nice, far enough from Boston to be comfortable."
Nice people nice hotel! The pool and grounds are well maintained.Genuine Expedia guest review
"Far enough from Boston to be comfortable."
Nice place, however more frequent cleaning of the elevator and elevator thresholds should be done.Genuine Hotels.com guest review
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