"Will stay again"
Heidi was excellent she made sure we were satisfied and comfortable with our room! We will stay here againGenuine Hotels.com guest review
Very nice hotel for our overnight stay...we arrived before check-in time and Heidi at the desk was very gracious and made us comfortable with drinks and cookies while our room was readied...this was done quickly and efficiently...housekeeping was very helpful in making sure our needs were met...Room was clean and sufficiently comfortable...nothing fancy, […] but a bargain for the buck...would recommend for a night on your way to somewhere as there is not much to do in the area. Read moreGenuine Hotels.com guest review
"Very poor experience at this hotel..."
Was put in room 311, a smoking room because the hotel was full. Didn't have a clue this would happen when I made my reservation or when I checked-in and initialed the "no-smoking" agreement on the reservation card . The room reeked of stale smoke and when asked what could be done (after the receptionist said they were sold-out and had no other rooms […] available), the receptionist said I could open my windows then gave me some air spray - neither eliminated the problem and one of the windows wouldn't stay up so had to be propped open using the ice bucket. It was an uncomfortable night sleeping on smoke-filled pillows. Desk chair was stained and filthy, coffee pot in bathroom still had coffee in it and the remote didn't work unless I was directly in front and close to the TV (didn't work at all when lying in bed). Had I known I could submit pictures with this review, I would have taken them. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Brockton We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards.
"Smelly and Icky"
There is no way I can recommend this hotel...convenient to routes 24 and 27 is the only thing it has going for it. No business traveler will stay here twice. The rooms smell, and carpets are really icky...lots of dry wall patch through out...there big upgrade was to put a curved shower rod curtain in the bathroom where they also invested in a tube of […] new caulk to seal in the old mold and cracks... Read moreGenuine Expedia guest review
"Friendly, comfortable, clean"
We were extremely happy from the beginning of our stay. Heidi was so sweet. We were greeted with warm cookies. Everything was clean. We were on a long road trip including a stop in Boston. It was a great price and only a half hour drive from Boston! Even had clean laundry facilities. Highly recommend for family vacation :-)Genuine Hotels.com guest review
Treated wonderfully by staff. The whole place was clean and updated.Genuine Hotels.com guest review
Room was clean and well maintained. Breakfast was very good and the staff was always polite. The only real negative was that the hallway smelled of cigarette smoke. Our room did not, just the hallway.Genuine Expedia guest review
This hotel was great not a huge place but nice rooms adequate breakfast. Close to Great shopping and restaurants.Genuine Hotels.com guest review
"Good for quick stay"
Room was clean ,bed was a bit uncomfortable because of mattress hardness. Good service and breakfast options. Recommend for overnight stay.Genuine Hotels.com guest review
The hotel and staff were excellent and it was close to Gillette stadium.Genuine Expedia guest review
"Upset with expedia"
We got tickets to Gillette statium in MA and it said hotel was 6 miles away, when we got there it was 22 miles away, was not happy at !!!Genuine Expedia guest review
"A great value"
Nice and quiet. Well maintained. Great service with a decent breakfast.Genuine Hotels.com guest review
"Friendly and comfortable"
I spent two nights at the Country Inn & Suites Brockton while conducting business nearby during the days. From the moment I checked in until the time I checked out, the staff was friendly, courteous, and helpful. My room was spacious and comfortable, with a mini-fridge and microwave that proved useful. The bathroom was immaculate, and was supplied with […] all necessary amenities. The complimentary breakfast wasn't lavish but was more than adequate, with hot items like eggs, breakfast meats, and potatoes in addition to the standard "continental" fare of pastries and cereals. I've stayed at Country Inn & Suites locations before, and I've always been impressed by the level of quality for the price. Read moreGenuine Expedia guest review
"Closer to Family members"
My stay at the Hotel was great. My aunt was living at the assisted living center behind the Country Inn. Being mother's day weekend I visited her grave. Attended a Memorial Service for a former colleague from Harvard University, and visited Iron Foundry Cemetery to get ancestors information and taken picture and write down the Names and Dates. I am […] working on a family tree. My family were owners of the Grant Bros. Iron Foundry back in the early 1800's. and now I am looking at Scotland records. Read moreGenuine Hotels.com guest review
Very clean room, good breakfast, and quiet locationGenuine Hotels.com guest review
"Great room, good price"
Toilet in bathroom was positioned in a bad position. Was not comfortable to use and a larger person would have a hard time.Genuine Hotels.com guest review
"very clean tastefully decorated"
I stayed two nights second time I've stayed here. Hotel is tastefully decorated, very clean and comfortable! Highly recommend good value.Genuine Expedia guest review
Easy to find and get to. Nice room, microwave and fridge. good breakfast, sketchy elevator...loud gears and dirty only compliant.Genuine Expedia guest review
Overall it was a good stayGenuine Hotels.com guest review
"Worked for me!"
My only complaints were that my bed was a bit hard, I like a softer mattress, and that the wifi, although free, was weak in my room. It worked in the lobby though, and I was comfortable enough to stream an entire hour of HBO. The service was prompt and professional. I will stay again.Genuine Hotels.com guest review
Henrietta is the best! She is friendly, hardworking, and knows how to manage the dining room.Genuine Hotels.com guest review
"Nice Hotel for the Price & Comfort"
This was a last minute booking, and it was just what was needed. The room was put together and clean, the hotel staff called the room to confirm that everything was to our liking, they had toiletries that we needed that had forgotten (toothpaste and unexpected batteries for an electric razor). We use this place all the time for last minute overnights, […] and will continue to do so! Read moreGenuine Expedia guest review
"Ok to rest your wiry legs."
I've slept in a queen size bed for 25+ years, it's hard to believe what I slept in was a queen bed? Otherwise nice place.Genuine Expedia guest review
comfortableGenuine Hotels.com guest review
I stayed in this hotel for 4 nights. The hotel was extremely clean, updated, tastefully decorated and comfortable! The staff was helpful, housekeeping very good and I will definitely stay here again! I would highly recommend this hotel to friends and family!Genuine Expedia guest review
Paid for my room on this website when I got to the hotel they wanted me to leave my credit card at the front desk because the computer is down later my card was returned when I checked out the lady says you prepaid so you are all set when I went to get gas later in the day my card is no good the hotel took 100.00 out of my account 3 days later still […] no money in my account I stay in different hotels almost every weekend they always run your card and when you check out everything is fine never had a place actually take money out Read moreGenuine Expedia guest review
"Pleasant surprise for the price."
We were in the area for just 1 night for a family function. The room was clean, not overly spacious, but adequate. The beds and bedding were very comfortable. The pool looked nice but we did not use. The workout room was small and the treadmill was out of order but again we did not use.. The full breakfast was as expected and perfect for us.Genuine Expedia guest review
"Hotel close to Dance Competition venue"
The hotel was very clean and the staff was friendly and accommodating from start to finish. There was a small issue with the ice machine but I reported it to the staff and they worked on it the following morning.Genuine Expedia guest review
Breakfast...just make sure the bread is good most of the products out of dateGenuine Hotels.com guest review
While the room was fairly clean, I have to say that the hallways, carpets and elevator were not very clean at all.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Noisy; bed like a board"
The two stars are because the room was very clean. But I can't give it any others. Check-in was laborious compared with other places. The place itself (despite the "new look" signs all over the place) is tired. Any noise from the hall echoed throughout the room in a way I've never quite experienced at a hotel. Bizarrely, there was no alarm clock in […] the room; the only clock was on a microwave that could not be seen from the bed. And the mattress was more like a board. These folks also charge $100 upfront for incidentals (meaning damage, I presume as there are no actual incidentals) and if you are someone who only uses a debit card, that money can be unavailable to you for a week. I think any establishment holding people's money should be required to pay it back at payday loan type interest rates. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. If you would like to discuss your stay further, please contact Corporate Customer Care.
"Perfect for an Ikea and Shopping Getaway!"
My daughter and I were very comfortable ( and we are fussy) Hospitality was excellent and the entire hotel was spotless. Breakfast was terrific!Genuine Hotels.com guest review
"Close to everything, great venues"
Our stay was great for our daughters first time at a hotel. Rooms were good other than the TV only has very few channels and the chlorine from the pool was so strong you could smell it on the third floor, and after going into the pool and spa your eyes stung for hours. But I would defiantly stay there again, the staff was so nice.Genuine Hotels.com guest review
The hotel was nice and quaint; very easy to get to off of the highway for someone who isn't familiar with the area. My only two complaints are you sink into the pillow way to easily providing no real support, and the remote control for the TV was nearly impossible to use. A few times we had to get up to change the channel on the TV itself. If you didn't […] press extremely hard on the remote, it wouldn't work. Other than that, the room was large, comfortable, and enjoyable. We would stay there again. Read moreGenuine Expedia guest review
"Not what I expected"
Did not like it at all. The bathtub was dirty around the water faucet and shower head. The towels were white but looked yellowish. The TV was old fashioned. lamps in room were mismatched. People where in breakfast area still with pj's on.Genuine Expedia guest review
I have stayed at this property in the past and enjoy the cleanliness of the property, proximity to several restaurants, and the breakfast. Although I requested and received a non-smaoking room, the smell of smoke from smoking rooms on my floor was very unpleasant.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to share your feedback. We apologize for the smoke odor coming into your room from the smoking room during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
On the Road? Need a clean easy to get to spot for your sales calls in Eastern Mass? Good Choice... staff was friendly, room was a good value and the breakfast was the basic 'Hampton Inn' Model... enjoy your stay... Traveling from CT USAGenuine Hotels.com guest review
"staying near family for the holidays"
Just a very brief stay, 8 or so hours, just a place to rest our heads Christmas eve. The hotel was much nicer than I had expected. The bathroom was great - very large with stone (?granite) floors and shower walls. Very wide, roomy shower with nice toiletries. Bed was very comfy (except I wish I remembered my own pillow) and we watched A Christmas Story […] all night! Read moreGenuine Expedia guest review
"Comfortable clean Hotel as a good price"
and late night freshly baked cookies are yummy too. Friendly night staff and for a free included breakfast, there were varieties as well. This was my second time stay and good as well.Genuine Hotels.com guest review
"Beware of front desk clerk Heidi!!!!"
My experience with Heidi at the front desk was horrible, she's a bit rude or simply woke up on the wrong side of the bed that day. After a 4.5 hour drive to MA she was certainly not what I was looking forward to upon my arrival. Otherwise the rest of the hotel staff was very friendly and courteous. Breakfast provided many options and the "country" feel […] was very nice leaving NYC. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We thrive to make everyone stay as welcoming as possible and feel like we fell on our part to deliver such based on your experience. If you have a moment to discuss your concern further, please contact the hotel directly, and ask for the General Manager.
Was not happy with the front desk upon arrival; individual had little to no information about the area - where the train station was located, restaurants in the area, etc. Within an hour of arriving, informed the front desk of a problem with the room. Issue had still not been addressed when I left 5 days later. Exercise room - equipment either not operational […] or in poor working condition. Pool was dirty. Heating system was noisy. Stairwell doors a challenge to open, and very noisy on both open and close. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best “Yes I Can!” service. To discuss your concern further, please contact Corporate Customer Care.
"Patriot game stay"
We went to the Patriots game Sunday night. The hotel was conveniently located near Gillette Stadium. The staff was very friendly & helpful. The room was nice & clean.Genuine Hotels.com guest review
"fell very good"
very happy and freeGenuine Hotels.com guest review
Clean, comfortable room. Friendly and helpful staff. Very reasonable rates. Highly recommend.Genuine Hotels.com guest review
"Excellent Stay!! :-D"
Wonderful staff & breakfast buffet! Always an excellent choice to stay! Can't wait til next trip!Genuine Hotels.com guest review
"All but the bed"
Everything was great, but the bed. It was terribly uncomfortable.Genuine Hotels.com guest review
When we visit our daughter in Randolph, we always stay here. The rooms have always been pleasant, the beds comfortable, the staff solicitous and helpful, and the breakfast good.Genuine Hotels.com guest review
"Nice Hotel Great Breakfast"
We stayed here one night on our way to Cape Cod, Nice Hotel, Great Breakfast. My only complaint was the whole Hotel reeked of smoke. Coming from Iowa where all of our Hotels are non-smoking it was a shock to our noses.Genuine Expedia guest review
"Very convinient location"
Hotel is happily located by the highway leading to Boston. In general , hotel is not as perfect as a tropical resort, but really good to stay. Cozy lobby with fireplace, pretty old fashion stairs, little detales like case with cookies or candies, make you feel yourself as welcome gest. Service is good, breakfast is delicious. That's all that a traveler […] needs. Read moreGenuine Expedia guest review
"Great staff, reasonable rates for all you get"
The reason for the visit was for a family member that was dying. The hotel was close to the nursing home, a mall, major highways & everything we needed. The staff handled the extra needs we had for the use of a meeting room after the funeral. The prices are very reasonable for all the services. Our only negative was the breakfast foods. Only the home […] made cookies were fresh, most of the other breakfast items were not. Read moreGenuine Hotels.com guest review
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