"Not what I expected"
Did not like it at all. The bathtub was dirty around the water faucet and shower head. The towels were white but looked yellowish. The TV was old fashioned. lamps in room were mismatched. People where in breakfast area still with pj's on.Genuine Expedia guest review
I have stayed at this property in the past and enjoy the cleanliness of the property, proximity to several restaurants, and the breakfast. Although I requested and received a non-smaoking room, the smell of smoke from smoking rooms on my floor was very unpleasant.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to share your feedback. We apologize for the smoke odor coming into your room from the smoking room during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
On the Road? Need a clean easy to get to spot for your sales calls in Eastern Mass? Good Choice... staff was friendly, room was a good value and the breakfast was the basic 'Hampton Inn' Model... enjoy your stay... Traveling from CT USAGenuine Hotels.com guest review
"staying near family for the holidays"
Just a very brief stay, 8 or so hours, just a place to rest our heads Christmas eve. The hotel was much nicer than I had expected. The bathroom was great - very large with stone (?granite) floors and shower walls. Very wide, roomy shower with nice toiletries. Bed was very comfy (except I wish I remembered my own pillow) and we watched A Christmas Story […] all night! Read moreGenuine Expedia guest review
"Comfortable clean Hotel as a good price"
and late night freshly baked cookies are yummy too. Friendly night staff and for a free included breakfast, there were varieties as well. This was my second time stay and good as well.Genuine Hotels.com guest review
"Beware of front desk clerk Heidi!!!!"
My experience with Heidi at the front desk was horrible, she's a bit rude or simply woke up on the wrong side of the bed that day. After a 4.5 hour drive to MA she was certainly not what I was looking forward to upon my arrival. Otherwise the rest of the hotel staff was very friendly and courteous. Breakfast provided many options and the "country" feel […] was very nice leaving NYC. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We thrive to make everyone stay as welcoming as possible and feel like we fell on our part to deliver such based on your experience. If you have a moment to discuss your concern further, please contact the hotel directly, and ask for the General Manager.
Was not happy with the front desk upon arrival; individual had little to no information about the area - where the train station was located, restaurants in the area, etc. Within an hour of arriving, informed the front desk of a problem with the room. Issue had still not been addressed when I left 5 days later. Exercise room - equipment either not operational […] or in poor working condition. Pool was dirty. Heating system was noisy. Stairwell doors a challenge to open, and very noisy on both open and close. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best “Yes I Can!” service. To discuss your concern further, please contact Corporate Customer Care.
"Patriot game stay"
We went to the Patriots game Sunday night. The hotel was conveniently located near Gillette Stadium. The staff was very friendly & helpful. The room was nice & clean.Genuine Hotels.com guest review
"fell very good"
very happy and freeGenuine Hotels.com guest review
Clean, comfortable room. Friendly and helpful staff. Very reasonable rates. Highly recommend.Genuine Hotels.com guest review
"Excellent Stay!! :-D"
Wonderful staff & breakfast buffet! Always an excellent choice to stay! Can't wait til next trip!Genuine Hotels.com guest review
"All but the bed"
Everything was great, but the bed. It was terribly uncomfortable.Genuine Hotels.com guest review
When we visit our daughter in Randolph, we always stay here. The rooms have always been pleasant, the beds comfortable, the staff solicitous and helpful, and the breakfast good.Genuine Hotels.com guest review
"Nice Hotel Great Breakfast"
We stayed here one night on our way to Cape Cod, Nice Hotel, Great Breakfast. My only complaint was the whole Hotel reeked of smoke. Coming from Iowa where all of our Hotels are non-smoking it was a shock to our noses.Genuine Expedia guest review
"Very convinient location"
Hotel is happily located by the highway leading to Boston. In general , hotel is not as perfect as a tropical resort, but really good to stay. Cozy lobby with fireplace, pretty old fashion stairs, little detales like case with cookies or candies, make you feel yourself as welcome gest. Service is good, breakfast is delicious. That's all that a traveler […] needs. Read moreGenuine Expedia guest review
"Great staff, reasonable rates for all you get"
The reason for the visit was for a family member that was dying. The hotel was close to the nursing home, a mall, major highways & everything we needed. The staff handled the extra needs we had for the use of a meeting room after the funeral. The prices are very reasonable for all the services. Our only negative was the breakfast foods. Only the home […] made cookies were fresh, most of the other breakfast items were not. Read moreGenuine Hotels.com guest review
"Red Sox Parade!!!"
Stayed here the night before the Red Sox parade. Great location 2 miles from commuter train to access Boston. Great stay overall, good hotel. Will stay again.Genuine Hotels.com guest review
I rented 3 non-smoking rooms on the first floor with king-sized beds. We were in the area to attend a wake and funeral, so we only stayed one night to relieve us of about 3 hours of extra driving to/from home. The location was very convenient, and the breakfast in the morning was sufficient for our needs. The rooms were clean and well-supplied with […] linens. The only negative comment we have is that the beds were a bit too hard to please everyone. Read moreGenuine Hotels.com guest review
"Nice hotel in convenient location"
We enjoyed the free hot breakfast every morning. Staff were friendly and the exercise room was very adequate. The cookies and newspapers at the counter were a nice touch.Genuine Expedia guest review
"Close to Boston"
The room was clean and maintained.Genuine Hotels.com guest review
"overall good, but the bed was terrible!"
All in all, this was an average hotel for the price it was fair. after the second night, we considered asking for a change due to the bed was way too hard and uncomfortable. We never had the time to make the change, and who knows, we could have gotten a worse room. If I have another trip back to the area, I will probably look to stay somewhere else […] . Read moreGenuine Hotels.com guest review
Fine reasonably priced hotel, close to highway to Boston to the north and Providence to the south.Genuine Hotels.com guest review
"Great Bargain for good stay"
I found the hotel to be a very good price. I like that there is a microwave & fridge in the room since. Breakfast was great too, not to mention the indoor pool/jacuzzi (which i didnt go in but would have liked too) the location was also good since its right off the highway but across the road from some shopping/restaurants. I would definitely return […] in the future Read moreGenuine Hotels.com guest review
The only downgrade is that the hallway on the third floor has a strong smell of cigarette smoke, while the hotel claims to be a smoke free facility.Genuine Hotels.com guest review
"Kerby was awesome!"
Kerby was knowledgable and very helpful, getting us onto the train system and into the city. He made our stay excellent.Genuine Hotels.com guest review
"perfect location-convenient to major hi ways."
Couldn't ask for better.Genuine Hotels.com guest review
"Nice hotel Close to lots of restaurants, stores"
It went very smooth and its close to the highway. it was just what i was looking for in a one night stay. very comfortableGenuine Expedia guest review
Hotel is a little dated, but rooms were clean and comfortable. Overall a decent stayGenuine Hotels.com guest review
"Everything we could have hoped for"
We had a very nice stay after going to a wedding. The hotel was clean and the staff was friendly and courteous. The desk clerk even called after we had settled into our room to make sure everything was to our liking. It was. There was a coffee maker, a microwave, and a small fridge in the room. The bed was very comfortable.Genuine Hotels.com guest review
"Great quality for the money"
Fine hotel with clean, comfortable, spacious rooms, great beds & yummy breakfast. Really enjoyed our two night stay here & would certainly stay here again if in the area.Genuine Hotels.com guest review
"Easy access to downtown Boston"
It was very neat and clean and the staff treated us well. Always with a smile and hello.nice breakfast bar.Genuine Expedia guest review
Nice.Genuine Hotels.com guest review
"convenient to all sights we wanted to see"
very good! I recommend the hotel and the locationGenuine Hotels.com guest review
Very nice.Genuine Hotels.com guest review
"good, but could be SO much better!"
We really liked some things about this hotel, but we were on a floor that was half smoking and half non-smoking rooms. The corridor and elevator absolutely REEKED of cigarette smoke and it seeped into our non-smoking room as well. (When is Massachusetts going to get around to banning smoking in hotels???) The room was wonderful otherwise - very spacious! […] But the lady at the breakfast room was apparently overwhelmed - most things were empty and we had to ask for things like forks, syrup, sausage, etc. Read moreGenuine Hotels.com guest review
"Good for sleeping"
We went to Brockton for a wake and funeral. We checked in, went to sleep, and left early the next day. It suited our needs great. It was a place we would like to have stayed longer.Genuine Expedia guest review
We stayed for 3 nights using the hotel as a base for exploring the area.The staff was cordial and very helpful especially Heidi who went out of her way to make our visit pleasant.Genuine Hotels.com guest review
Ideal location near major highways, with modern cozy rooms, warm breakfast, gym, and pool. Highly recommended!Genuine Hotels.com guest review
"Convenient spot to access Brockton and towns close"
I was very pleased with the location, quality of the facility, and friendliness of the staff. We had not stayed here before bt definitely will again as we travel back to Brockton.Genuine Hotels.com guest review
"booked one night to go to a concert in Mansfield"
Very nice hotel. Room was very clean and bed was comfortable.Genuine Expedia guest review
"This hotel has seen better days"
The hotel staff could not have been friendlier, and tried to help us. The hotel is old, and well maintained except that it smells. The corridors reek of air freshener - some kind of fruit scent and you can tell that there is some other odor underneath that. Our room had a strong cigarette smoke smell, we had booked a non-smoking room, but none were […] available. The hotel staff brought us an air freshener for the room which helped mask the smell.Cleanliness - there were cigarette ashes on the floor of the room, and when we pulled back the throw on the bed coins fell on the floor. We opened the window and left it open for our stay. I noticed the smell and cigarette smoke comes up in many other reviews. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for being a valued guest to the Country Inn and Suites brand. My apologies that our property did not meet or exceed your standards. We are continually aiming to enhance the guest experience. As we are in the process of renovations, please come back and try us again and see that we are an improved property. We appreciate the feedback, as without it, we may continue to be unaware of a problem, ie the smoke odor, ashes found and bed coins. Again my sincerest apologies that our property and staff let you down during your stay. We hope you give us another try, next time you are in town. We truly fell short of our goal when it comes to customer service, and I assure you this is not our standard. Thank you again. Have a wonderful day Respectfully,
We stayed there for 3 nights and were very satisfied.The staff was very nice and accommodating especially Heidi who works the front desk in the evening.The breakfast was good and over all it was a nice experience .Genuine Hotels.com guest review
I would come again ! Close to Boston, but far enough to be away from the crowds. Texas Roadhouse Rest. and a Mall almost across the street.Genuine Expedia guest review
"Check-out after staying for 2 hours"
The first part is not the hotel's fault. I guess it was my fault not seeing the room is for smoking. The smell in the room was terrible. Yet even if we had chosen a non-smoking room, the smoking smell level in the hall way would not be acceptable anyway. We immediately rebooked another hotel and went downstairs to check out, the front desk merely gave […] us an apology for being unsatisfied and no more than that. On the other hand, the room was very average with small burned holes in the fitting sheet here and there, perhaps because it is a smoking room. We did not get the breakfast there so no comments on that. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for being a valued guest to the Country Inn and Suites brand. My apologies that our property did not meet or exceed your standards. We are continually aiming to enhance the guest experience. As we are in the process of renovations, please come back and try us again and see that we are an improved property. We appreciate the feedback, as without it, we may continue to be unaware of a problem mentioned in your comment. Again my sincerest apologies that our property and staff let you down during your stay. We hope you give us another try, next time you are in town. We truly fell short of our goal when it comes to customer service, and I assure you this is not our standard. Thank you again.
Carlson is always very good. And the cookies are first rate!Genuine Hotels.com guest review
"Quality of hotel service"
My fiancé and I were not satisfied at all on the night we checked in @ the hotel. The person that was helping us was rude and impatient, she had an attitude she told us we could go else where if we were not satisfied with her service. one of the rooms was not clean properly and had a fowl odor. we were not happy at all with our stayed. I choose this […] hotel to get dress for my wedding event the next day, i was frustrated with her she wasn't willing to talk or explain to us the features she has to offer us on that day. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Dear Al, As a valued guest, I want to truly apologize for the inconvenience you experienced during your most recent stay with us. Please accept my sincere apologies. We strive to maintain a high level of customer service and satisfaction. In this instance, we truly fell short. We are always striving towards improvements. This instance is a lesson we can learn from to ensure it does not happen again. Again, I thank you for bringing it to our attention. I hope you were able to enjoy your wedding day despite its unpleasant start.
"Outdated and Unclean"
The pool was so over-chlorinated that we had to prop the doors to keep from choking. The breakfast was of such abysmal quality that we stopped at Dunkin Donuts after checking out. The waffle maker was sticky and a waffle came off only in pieces; the egg patties tasted watery; the chicken was overcooked, and even the muffins were gritty.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Brockton Thank you for taking the time to review your most recent stay with us at the Country Inn & Suites by Carlson in Brockton, MA. Please accept our sincere apologies since we feel short of a great guest experience. Rest assure we will be working on the amount of chlorine in the pool and the quality of the breakfast items offered. Our goal is to impress every guest, and I assure you this is not our standard Again, I apologize for the inconvenience you experienced and I hope we see you again under better circumstances.
"Nice hotel overall"
The hotel was clean and the pool area was comfortable. Everything was easy to find. The breakfast was good with more than enough variety. One thing that would have made the stay perfect would be the pool to be much warmer.Genuine Expedia guest review
"King Suite does not include whirlpool"
Although we enjoyed our stay we did not get the room we wanted at first. In the overall description of the hotel we thought we would book the highest cost room and it would come with the whirlpool as pictured next to the hotel. We had to pay additional money in order to get this room.Genuine Hotels.com guest review
"Close to home"
We stayed at this hotel because we were having our floors refinished and needed a place to stay close to home. The location was great for us. The staff was very nice. We stayed in two different rooms. The 2nd room was nicer than the 1st. The furniture in the 1st room could use some updating. The beds were very hard and painful to sleep on.Genuine Hotels.com guest review
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