"Avoid this motel"
I booked through hotels.com at 8.17 PM as I landed off a flight at Houston. Reached the motel at 8.35 PM. Front desk was rude and made me wait for 35 mts saying he does not have the reservation yet. He also gave me a short lecture on why I should not book on travel web sites. I left the motel at 9.10 PM without being allotted a room. I called hotels.com […] from my car to cancel the reservation. Hotels.com staff were courteous and helpful. But the hotel now refused to cancel. Catch 22 situation: - They refuse to give you a room but they will not let you cancel. I finally got a room at 10. 30 PM - 2 hrs after I reached the hotel. I also lodged a complaint with Houston Police by calling 911. Looked as if the whole exercise was a fight between the hotel franchisee and corporate Super 8 : the franchisee does not want Super 8 to accept bookings through travel web sites. He felt that making website customers wait for long periods, is the best way to discourage bookings from these sites. I also got the distinct feeling that the clerk already had the reservation on his system by 9.00 PM. I will not believe to the contrary till Super 8 gives me electronic system transcripts. My reservation number is 1156 5574 5541 Their breakfast was also terrible. I had no internet access, the whole time I stayed at this motel. I told the front desk next morning about it, She said that I had to call a Company called Ovation. I said I had not time or intention to do that. Read moreGenuine Hotels.com guest review
"never been treated this bad"
The clerk at the reception was very rude. I had a friend pick me up for dinner and he insulted her. I´ll never come back to this hotel. Hope you treat better your costumers next time.Genuine Hotels.com guest review
I'm not sure I would stay here again. We waited over an hour for the shuttle only to be told on my 4th call that the shuttle did not say "super 8" but "rocket parking". (It had gone by 3 times.) The pool closes at 6 pm and the front desk kept no change. The room was clean though.Genuine Hotels.com guest review
A poor hotel, I recommend you pay a little extra and stay else where.Genuine Hotels.com guest review
"Great for connecting flights"
Reasonable price and very convenient to airport. Complete with shuttle serviceGenuine Hotels.com guest review
Spacious rooms couple channels didn't work front desk help was alright. Hotel shuttle was on time picking up at hotel an quickly arrived to pickup at airport.Genuine Hotels.com guest review
"Horrible counter stuff"
I stayed there one night.When I asked the counter stuff about the shuttle to the airport, this Indian stuff was very impatient and rude. After I explained to him how I needed to get to the airport by certain time, instead of helping me with the information I needed about the shuttle, he gave me this nasty attitude and yelled, " I don't care about where […] you are going! JUST give me the time!!!" I was so shocked. So I gave him the time, then he started this lecture about how the hotel doesn't want to be responsible for me being late and this and the other... All I wanted was to request a simple shuttle ride to the airport, but I ended up being so upset his horrible defensiveness and it bothered me and made me nervous if the shuttle was going to be at the hotel on time the whole night. The shuttle did come on time, but this rudeness, unhelpfulness, and bad temper of the counter stuff are not worth staying there ever again. Top it all of, he made me go pick up a six pack of beer for another guest of the hotel when I was going out to get something. Read moreGenuine Expedia guest review
"Close to the airport"
Breakfast was apauling...Genuine Expedia guest review
"Don't stay here"
Hotel was gross! Floors were stained, chairs in the room had stains, and the room just felt overall gross. The lime green walls weren't very appealing either. Do your self a favor and stay somewhere else any where else.Genuine Hotels.com guest review
"Hard to understand the clerk"
My wife and me stayed just one night (Nov/06/2013) and needed to be picked up at the airport near midnight and we had a bad experience with the clerk who hung up on us twice, and we couldn't understand him when asking for the shuttle service. Also, we asked for the wake up call in the morning and the clerk never called us. Thanks god we had our alarm […] set. Read moreGenuine Hotels.com guest review
"Very close to airport"
Pick up at airport good and drop off next day as well. Breakfast basic but good.Genuine Expedia guest review
AddiquateGenuine Expedia guest review
"close to airport and Deerbrooke mall!"
I like being able to stay here for a good rate, go shopping on a long layover!Genuine Expedia guest review
"one night stay"
All good except receptionist surly and unwelcoming. Not even a please or a thank you.Genuine Hotels.com guest review
"Do not recommend"
This hotel could use a lot of work to improve. The carpets need cleaning badly and there were stains on the sheets and pillow cases. The rooms are nice and big with full size tubs, which I really like. It wouldn't take much to make it more presentable. My three children and I got there an hour and a half before check in time and asked if we could go […] ahead and check in. She said she didn't have any rooms available yet, but then said we could check in early for a fee. We chose to wait in the lobby instead. When I made the reservations, I called the hotel and asked if I could check out late and the rep told me a certain fee I would have to pay (over half the price of a full night). When I told them I needed to check out late during check in, I was quoted another price even higher. I let them know I called before and even had the rep's name and they did honor that price but added "taxes" over 12%. I had to ask for paper for the printer and was given three sheets. One good thing was that I called down to the lobby to ask when breakfast was over and was told it was over right then. However, she kept it open for me and my children, which was really nice. Read moreGenuine Hotels.com guest review
The receptionist is not warm. Breakfast is awful ... not a lot of choices available. I will not come back here again. I will definitely not recommend anybody coming here.Genuine Hotels.com guest review
The room was good nice and quiet, i showed up at about 9:30 pm after a long drive and the fellow behind the counter was rude made my stay unconfortable, would not answe my question just said" with expedia you got taken third party man they charge you way more" breakfast consisted of 3 apples in a basket 3 honey buns in a basket i saw cereal but no milk, […] tables in the breakfast room were dirty, so i just drove to Denny's Read moreGenuine Expedia guest review
"Very convinince location close to the airport"
It was good, the continental breakfast was graeat!Genuine Expedia guest review
We arrived late evening, the staff was friendly and very helpful with information I required for our travel.Genuine Expedia guest review
"close to airport, shuttle easy to access!"
The hotel is fine for a quick overnight in HoustonGenuine Expedia guest review
"close to airport, shuttle easy to access!"
The hotel is fine for a quick overnight in HoustonGenuine Expedia guest review
Conveniently located near highway and airport parkingGenuine Expedia guest review
"WOW! CLEAN AND CHEAP!"
Very friendly staff, room was spit shine clean (trust me I tried to clean it myself, no dirt at all), comfy bed, nice view, furniture looked new and tv was working well. The hotel was quiet and the breakfast was sufficient. I would deff pay extra money then I was charged for this hotel. Choose this hotel guys, you wont be dissapointed. Plus its close […] to the airport with the 24 hr shuttle service. I stayed at 5 different hotels in Texas in August and this one is the top best one with best price, closest to the airport. Read moreGenuine Hotels.com guest review
Excellent value in hotel room. Service was good, plenty of stuff nearby.Genuine Hotels.com guest review
"The best of any hotel stay I've had recently."
The hotel and staff was wonderful. The wake-up call was right on time. The Airport Shuttle was on time. The place was clean and within close walking distance to fast food restaurants and convenience stores.Genuine Hotels.com guest review
"good place for staying one night"
Everything is okay, near the IAH airport, and the free shuttle is very convenient. While the air conditioner is kind of noisy and the carpet seems to be kinda old and messy.Genuine Expedia guest review
"Close to airport hotel"
The man of the desk is unkind, every time is talking by phone or yawning. The housekeeper are docking your door early in the morning, regardless if you put a sleeping sign in the door The breakfast is badGenuine Expedia guest review
"good for a night"
Picked up on time. Desk friendly and helpful. Room comfortable. Close to places to eat late and early. Good for a night, or lay over.Genuine Hotels.com guest review
"Fine for a lay-over"
The hotel is a bit dated and, yes, there are random stains on the carpet and smells, but if you have to lay-over in Houston it's close, has a convenient airport shuttle, and is cheap. It's not a destination hotel, but gets the job done.Genuine Hotels.com guest review
"Perfect place to stay if going to the airport."
I was staying one night while picking someone up at the airport. I did not use the shutlle, but for the price it was a clean comfortable room. No frills, but perfect if you just need a place to sleep. I did not use the pool, but the pool area was very attractive and looked inviting.Genuine Expedia guest review
"Not a Good Choice"
The person at the desk was very nice but that's about the only thing good I have to say. The room was dingy and everything was old and in need of renewal. The sheets were laundered but had old stains. When we arrived the AC was off and the room was very hot and the contents were damp and the room smelled musty. For the low cost I was not expecting perfection […] but this was not nearly as nice as other Super 8's I have seen. If you can, spend a little more for a better hotel. Read moreGenuine Hotels.com guest review
"Close to airport & free shuttle"
This hotel is basic. It's close to the airport and has a free shuttle. The only reason you would stay here is for ease of access to airport. Hotel staff ok. Helpful when asked. Morning staff had couldn't care less attitude sat on reception watching tv. It was the guest tv but turned from breakfast area to front desk, so unwatchable. Hotel has a pool […] just a little bigger than a hot tub. Room was very basic and sparsely furnished though a reasonable size. Corridors are not air conditioned so you melt as you wait for the elevator! . Read moreGenuine Expedia guest review
It was OK. When we got off the elevator on the second floor, we were stifled by a odor that smelled like old cigarettes. It was much better once we got into our room. The decor is very depressing. The room did serve it's purpose of one night.Genuine Hotels.com guest review
It was wonderful. A great room and excellent service.Genuine Hotels.com guest review
"OK place near airport"
Worst problem that we encountered was that there was a terrible amount of noise in the room upstairs from us. We reported it and the nice but very rough-looking lady at the desk informed us that she would take care of it. The noise continued (mostly loud crashes) like people moving furniture and boxes around. Around 10pm or so we called a second tme […] and we were told that the room was actually occupied by hotel staff! The receptionist promised that she would personally take care of it, and she did (the second time). Other than this, I would say it is a great place to stay. Good value, not dirty, very near the airport. We would stay there again for the price....but wouldn't pay more to do so. We payed around 53 dollars before tax. Read moreGenuine Hotels.com guest review
"my experience in super 8"
The shuttle does not come on time. There is no nearby restaurant. No ATM machine.Genuine Expedia guest review
"10 minute shuttlw from the airport"
The hotel was a little dated but very clean. Great value for what I paid. I would definitely stay again.Genuine Hotels.com guest review
"Early Morning Flight"
The hall way was like walking in a sauna and it took a long time for the room to get cool enough to be comfortable. Lady at the desk was very nice and helpful.Genuine Hotels.com guest review
Enjoyed my stay for my yearly Camp Meeting. Good locality and spacious room. My only drawback was my own oversight. Like having access to a gym and this one did not include a gym. Overall enjoyed my stay.Genuine Hotels.com guest review
"Close to Airport"
I stayed at this hotel because I had an extremely early flight. The staff was friendly, the room had many amenities, and the hotel was quiet which was nice since my wake-up call was at 2:30AM.Genuine Hotels.com guest review
"6 night stay"
the wife and I stayed six nights at this hotel on our Texas vacation. Other than having nothing but cereal on the breakfast bar, and the cleaning crew kept turning off the ac on our 3rd floor room, it was an average hotel.Genuine Hotels.com guest review
"overpriced for what it is..."
shared shuttle with parking lots and other hotels, which was ok--but this place was a little farther away than i thought. i paid $65, and it should have been maybe $50. my fridge wasn't working, even though plugged in. broken buttons inside, looked incredibly old. tv reception terrible. breakfast--marginal...though they did have a few activia yogurts, […] which was ok. and a few apples, though tasteless and small. reserved next morning's airport shuttle at check-in, only to find i wasn't on the list/though i was able to get on another one. bedspread torn and dirty. dirty elevator floor. ice/vending on second floor sign led only to heating room with extra junk. no ice. overall, simply overpriced. Read moreGenuine Hotels.com guest review
"not good choice"
The hotel was dirty looking, the halls were like saunas and the pool was closed half my stay. The elevator had a bad smell to it. Could not get coffee for my coffee maker in my room.Genuine Hotels.com guest review
IT WAS WONDERFUL. BREAKFAST WAS GREAT. THANK YOU.Genuine Hotels.com guest review
A nice hotel close to the airport.Genuine Hotels.com guest review
"Cold A/C, but that was it!"
The a/c and fridge were both cold. However, the landline phone was disconnected, holes in the blankets, brown and yellow stains on the towels and wash cloths, dried urine spots on the floor in the rr, sticky floor in the rr, hair in the rr, just really an overall dirty feel. At breakfast you had to hold down the toaster to make it work and the apple […] juice machine was apple flavored water (I guess it ran out) at mid breakfast time. The price was good - but any hotel, no matter how cheap, should be able to keep a clean room. When mentioning any of the above to the front desk, their response was, "I'm sorry." That was it. Read moreGenuine Hotels.com guest review
I stayed for 1 night and it was nice. My room was spacious and very clean. The staff were lovely. I only stayed one night and it was very nice.Genuine Hotels.com guest review
We stayed here going to and coming from vacation. We had a 16 hour overnight layover both ways. We called the hotel to have the shuttle pick us up and both times it was there in less than 5 minutes. The hotel is super close to the airport and the shuttle was there on time to get us really early in the morning. Staff was super helpful and really nice! […] There are a few places within walking distance for anything you might need. Hotel was a great option!! Read moreGenuine Hotels.com guest review
"None of the ice machines worked! Not ONE!"
Pillows were horrible!Genuine Hotels.com guest review
We enjoyed it very much. Were surprised at the quality we received for the price that we paid.Genuine Hotels.com guest review
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