All hotels in Sydney, New South Wales, Australia
1 room, 2 adults
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61 Macquarie Street, Sydney, NSW, 2000, Australia, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 149 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.9
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4.0 / 5Excellent
Amazing customer service. Very friendly staff. We got breakfast with our rooms and the last day we were leaving before the restaurant open so they packed this wonderful breakfast to go and delivered it to our rooms. Also they made sure our car was parked by the hotel and ready to go. Walking distance from the harbour bridge and the opera house. Highly recommended.
Genuine Hotels.com guest review
3 night family trip Jul 22, 2015
nabil
US
5.0 / 5Outstanding
"Great location"
Great location in Circular Quay right on harbor. Very nice room!
Genuine Hotels.com guest review
3 night romance trip Feb 10, 2015
Rachel
US
5.0 / 5Outstanding
"It's a hotel with a fully functional kitchen."
The view, the room facilities, large space and friendly staff make for a perfect hotel. Almost.
Genuine Expedia guest review
Other trip Mar 1, 2015
Carol L
US
1.0 / 5Poor
"Close to the harbor and Opera house"
The front desk was extremely helpful expecially Blake I think he was the over night bellman.
Genuine Expedia guest review
Other trip Jan 30, 2015
Joshua
US
5.0 / 5Outstanding
"Superior accommodation with the ideal location"
Truly superior honest we thoroughly enjoyed our time at this establishment and the staff's unwavering offers to accommodate our needs.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel, superb views, a great experience"
Book a harbor view room (critical) - service on the weekend is non existent, but wonderful coverage during the week. Something to do with the Australian labor laws on weekends. Really worth the experience of marvelous views of the harbor. Would return without question. Perfect for business meetings and great internet.
Genuine Hotels.com guest review
2 night business trip Dec 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great start to our Aus vacation"
This hotel was perfect in every way. Service was outstanding, breakfast was great and the location could not be better, especially for transportIon as it's all right there. Train, taxis, busses and ferries are all right outside the door. The room was spacious with a full kitchen and laundry. It was a great start to our vacation in Sydney. You can't go wrong at this hotel.
Genuine Hotels.com guest review
4 night family trip Nov 12, 2014
Daniel
US
5.0 / 5Outstanding
"The Toaster"
we have been staying there for the last 10 years or so. I thought the price we paid this time was a bit pricey. We adore the hotel staff & appreciate the quality of service. The rooms, hotel amenities & location are excellent.
Genuine Hotels.com guest review
3 night trip with friends Oct 24, 2014
Judith
US
5.0 / 5Outstanding
"The Best Ever!"
Yes it was fantastic...sat on balcony and had a awesome view of the Harbour Bridge ever!! Right was all the scenic places starts. The ferry was only steps away from door of Pullman The Grand!! Everyone was awesome and helpful. I totally give them a 5 star all the way! Thanks for a awesome place!! We couldn't find anything not to like about this place!!
Genuine Hotels.com guest review
2 night romance trip Aug 10, 2014
A Traveler
US
5.0 / 5Outstanding
"One of the best!"
The Pullman Grand Quay was one of the four best hotels we've been to, and we travel a lot. The view from our room, of the Harbor Bridge and ferry terminal, from our huge deck, was very cool. Plus, we were 500' from the opera house and very close to downtown. Our "room" had a kitchen, dining/living room, washer/dryer and big bedroom. It was plush, and safe - key card needed to use the elevator, at all times, and lower doors at night. Everyone there was super helpful and pleasant to deal with, no exceptions. We had breakfast at the restaurant a couple of times and we're very satisfied. Who can argue with complimentary small pastries and honeydew melon?
Genuine Hotels.com guest review
2 night family trip Mar 24, 2014
Rebecca S.
US
5.0 / 5Outstanding
"Everything was beautiful and luxurious!"
We loved the location and the view! We were told we would have a paper every morning , which we never received. Then one late morning I was in my room changing clothes and the maid walked in without knocking! We also think that a place this expensive should have complementary coffee . All in all it's a beautiful place in a beautiful place
Genuine Expedia guest review
Other trip Mar 6, 2014
KT
US
5.0 / 5Outstanding
"Excellent room overlooking the quay."
I had a lovely view from my room, and particularly liked the central location -close to buses, trains and ferries.
Genuine Expedia guest review
Other trip Feb 17, 2014
Dave
US
5.0 / 5Outstanding
"Fantastic stay!"
This was by far the best hotel we have stayed at in Sydney. Previously I've stayed at the Four Seasons and Shangri-la. The location cannot be beat, the staff were amazing, and rooms were beautiful.
Genuine Hotels.com guest review
3 night trip Sep 25, 2013
Jen
US
5.0 / 5Outstanding
"Fantastic view and great location."
Location is great. Our apartment is right on the harbor front overlooking the Sydney bridge. First class service, very efficient and friendly staff. We will definitely stay there again.
Genuine Hotels.com guest review
1 night family trip Oct 21, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Only "ok"."
Room in need of a little refresher - bit tired and worn. Bed was not comfortable - it was old and saggy. Dining table was so wobbly we were worried it was going to collapse. Lounge was not very comfortable and we ended up pulling out the sofa bed in order to feel more comfortable to watch a movie. Staff from reception, room service attendant and concercige were all very accomodating and friendly. Room service was average - meals are very small given prices charged so wasn't the best value for money.
Genuine Hotels.com guest review
2 night family trip Jul 30, 2015
Kym
AU
4.0 / 5Excellent
Beautiful room and beautiful location overlooking the bridge. The Ferries and the train were a little noisy though. A room overlooking the garden would be quieter and if you can closer to the opera house. Otherwise it is a really nice hotel.
Genuine Hotels.com guest review
1 night romance trip Jul 21, 2015
A Traveler
AU
4.0 / 5Excellent
"Pullman Quay Grand - Nice Location & Scenic View"
The stay at Pullman Quay Grand Sydney Harbour was a pleasant experience. It is a convenient location and with good locality to many of the place of visit like The Rocks and Opera House. The rooms are spacious and with complete amenities. The improvement needed is on the jacuzzi tub which need upgrading or improvement in cleaning.
Genuine Hotels.com guest review
Response by Pullman Quay Grand Sydney Harbour
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. Please rest assured that we are taking the appropriate measures and also addressing all issues raised with Housekeeping Executive to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raymond George Front Office Manager
2 night trip with friends Jun 24, 2015
A Traveler
SG
5.0 / 5Outstanding
"Location Location Location"
This is the second time we have stayed at this Hotel and we absolutely love it. The location is one of the best in Sydney. I would definitely recommend to get the Harbour view room as it is a very impressive view of the Harbour bridge and surrounds. I found the staff very polite and accomodating, the room was nice and clean and had everything we needed. Would definitely stay again!
Genuine Hotels.com guest review
1 night romance trip Jun 4, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great stay"
Great hotel. Great location. Great staff.
Genuine Hotels.com guest review
3 night romance trip Jun 18, 2015
A Traveler
AU
5.0 / 5Outstanding
"A++"
Only a brief overnight stay, but it couldn't have been better. Great location, great facilities and great staff. We'll be back!
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
Kate
AU
4.0 / 5Excellent
"Apartments great, shame about the wifi."
The location is superb. The trains and ferries are very close and areas like The Rocks and even up to Potts Point within walking distance. We had the view of the opera house sails and the gardens and as we were there for Vivid, I preferred this view. Pros- large apartment with everything you need- washers, all cooking facilities, full fridge, quiet and comfortable Cons- the "free wifi" last only for half an hour and is only available in the lobby. This is a deal breaker for me and if I had known the reality I would not have booked - we returned back while the room was being serviced, door wide open and were not questioned once. As there were two lads on our floor the night before trying to find a toilet, security may be an issue. - the plug for the spa did not fit. We asked for a replacement as we went out, 5 hours later it still had not been done. It took another phone call and about half an hour before this was rectified. The hotel prides itself on service and filling rooms with plugs that don't fit doesn't seem like service to me. The new plug was taken from another room so I guess they now don't have a plug that fits. So overall the place was great but that wifi would stop me returning- I use it for everything.
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
Bo
AU
5.0 / 5Outstanding
"Perfect location!!"
Excellent experience. Rooms were spacious, very clean and staff were so friendly and helpful. Highly recommend.
Genuine Expedia guest review
Other trip May 19, 2015
Rebecca
AU
5.0 / 5Outstanding
"A spectacular view and friendly staff"
We have now stayed several times at the Pullman Grand Quay on Sydney Harbour and each time the welcome, attention to detail of the staff and management have been wonderful. We particularly enjoy staying here for the spectacular view and being able to enjoy view from an apartment rather than a hotel room makes it feel even more special. There are many good restaurants within easy walking distance - Sydney Café and The Oyster Bar are favourites. There are coffee machines and pods and a full size fridge in the kitchen. This time we were lucky enough to be upgraded and received a complimentary drink in the fab ECQ bar and a late check out. Perfect!
Genuine Hotels.com guest review
1 night romance trip May 8, 2015
Suzanne
AU
5.0 / 5Outstanding
"Great location"
When we booked the room it stated buffet breakfast included. There was two adults and two children staying. When we checked out we were charged breakfast. My first grip was the restaurant did not have a buffet breakfast only a menu. Second gripe was we were charged breakfast for the children which was not included and our breakfast was also charged for some items. Very misleading on this part. Need to be clearer. I will wait for a reply or a reimbursement on our bill.
Genuine Expedia guest review
Other trip May 11, 2015
Smithy
AU
5.0 / 5Outstanding
"Lovely view of sydney harbour bridge"
Had a lovely stay here before we went on our cruise
Genuine Expedia guest review
Other trip May 11, 2015
a&j
GB
5.0 / 5Outstanding
"Everything was really perfect except ....the internet connexion"
Great suite ( harbour bridge view ) staff friendly , very good breakfast .. So, everything was perfect except ...the wifi which was terrible :-((
Genuine Hotels.com guest review
3 night romance trip Apr 19, 2015
A Traveler
AU
5.0 / 5Outstanding
"Lovely stay"
Close to Sydney opera house and botanic garden. Good location. Room is big and clean. Service is excellent.
Genuine Hotels.com guest review
1 night romance trip Apr 19, 2015
A Traveler
AU
5.0 / 5Outstanding
Delightful staff. The best place to stay in Sydney!
Genuine Expedia guest review
Other trip Apr 22, 2015
A Traveler
AU
5.0 / 5Outstanding
"Spectacular"
We had a fabulously spacious luxurious room with a fabulous view. The bed was so big and comfortable that I want to buy one. The walk into the centre of town is not onerous. The staff were very friendly and obliging. We had a truely wonderful stay. We didn't want to leave. Late checkout, no problem. Loved it
Genuine Expedia guest review
Other trip Apr 19, 2015
cheryl
AU
5.0 / 5Outstanding
"Excellent hotel"
The Pullman Grand Quay Sydney Harbour is an excellent hotel in all ways. Location, facilities, staff and comfort. When we stay there we always wish we had stayed longer.
Genuine Expedia guest review
Other trip Apr 16, 2015
Sunshine
AU
5.0 / 5Outstanding
"Amazing service and hospitality"
The Pullman Quay Grand Sydney harbour is an amazing hotel with outstanding service. Their friendly hospitality made you feel welcomed and special. This is one of the best hotel experiences I have had from travelling around the world.
Genuine Expedia guest review
Other trip Apr 11, 2015
Nicole
AU
5.0 / 5Outstanding
"Exceptional hotel"
We had room 508 it was an exceptionally large room with every facility, fully equipped kitchen, laundry room and exceptional furnished balcony with view over harbour bridge and a new cruise liner docks right opposite the balcony every day. You can sit on this balcony and watch the world go by whilst relaxing in your own room. We loved this room so much we didn't want to go
Genuine Expedia guest review
Other trip Apr 7, 2015
margaret
GB
5.0 / 5Outstanding
"Best located hotel in Sydney"
Brilliant location on the corner of Circular Quay. Large suites with balconies overlooking the Harbour Bridge. Easy car access on McQuarrie Street. On the pricy side, but if it's in your price range, hard to beat I would think.
Genuine Hotels.com guest review
4 night romance trip Mar 17, 2015
H M
AS
5.0 / 5Outstanding
"Don't stay anywhere else!"
Top better than my stay at shangri la the next night.
Genuine Hotels.com guest review
1 night trip Mar 18, 2015
julia
AU
5.0 / 5Outstanding
"First Class Hotel"
Stopped over two nights en route to E ngland from New Zealand. Hotel is perfectly sited between the Royal Botanical Gardens, Circular Quay and the Opera House.
Genuine Expedia guest review
Other trip Mar 7, 2015
Doug
GB
1.0 / 5Poor
"Dumped and relegated to other hotel"
Paid over $500 for a basic room for ONE night only to be rung AFTER the check in time to be told that the hotel had been overbooked and I needed to stay at a related hotel. The related hotel is far inferior, at best 3-4 stars. But still had to pay the +$500 when 5-star hotels closer to where I needed to be were charging less. How a hotel can overbook their accommodation by more than 30% is beyond me. One staff member said 30 rooms overbooked, another said 50. Not good guys.
Genuine Expedia guest review
Other trip Mar 1, 2015
Ben
AU
5.0 / 5Outstanding
"Perfect location with harbour view"
Excellent staff especially chief concierge David Board. Recommend Harbour view room.
Genuine Expedia guest review
Other trip Jan 25, 2015
neil
GB
4.0 / 5Excellent
"Wonderful stay"
Beautiful hotel, great location and perfect if you have kids - extra space is such a bonus! Highly recommend the breakfast.
Genuine Hotels.com guest review
1 night family trip Jan 8, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Best harbour views"
This hotel is expensive but you get value for money. The rooms are spacious, the beds are very comfortable and the harbour view was to die for. Small touches make this hotel unique compared to others. I will definitely stay again.
Genuine Hotels.com guest review
1 night trip Dec 2, 2014
Deborah
AU
5.0 / 5Outstanding
"Great location for a city stay."
Excellent location. So close to food, coffee, transport and shopping. Everything provided for a great 4 night stay. Didn't want to leave. Will be returning. Thank you to the kind, friendly and helpful staff from the moment we arrived to the minute we left.
Genuine Expedia guest review
Other trip Dec 3, 2014
Jodie
AU
5.0 / 5Outstanding
"Fabulous location"
We both loved staying here. Close to all the major sights and public transport is only a few steps away. We loved sitting out on the balcony in the evenings with a drink and nibble. One of the best stays we have had anywhere. We will definitely be back!
Genuine Expedia guest review
Other trip Dec 3, 2014
Lynne and Ross
AU
5.0 / 5Outstanding
"Great Location, fabulous hotel!"
This apartment style hotel, has everything you could want in terms of comfort and luxury, in the best location in Sydney! Right in the heart of the rocks area, there are numerous restaurants right on your doorstep. Loved the proximity to the Opera House, Circular Quay, public transport and City. Would definitely stay here again!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent Stay, Pullman Quay Grand Sydney Harbour"
Excellent stay, made welcome by the staff with them going the extra few miles with acknowledging our Anniversary and superb room over the harbour.
Genuine Hotels.com guest review
1 night romance trip Nov 11, 2014
Alan
AU
5.0 / 5Outstanding
"Dreaming of Sydney harbour"
Harbour side view equal to best in the world.
Genuine Hotels.com guest review
2 night romance trip Nov 1, 2014
Malcolm
AU
4.0 / 5Excellent
"Great stay"
Great time hotel was awsome staff were great view was excellent thanks guys and girls.
Genuine Hotels.com guest review
2 night romance trip Oct 30, 2014
Matthew
AU
4.0 / 5Excellent
"Apartment with the best view!"
I stayed in the apartment for 1 night.. I just went up to Sydney from Melbourne to see a show at the Opera House. I wanted somewhere that was close to the opera house, and with a view of the harbour. .. And which was easy to get to from the airport..
Genuine Expedia guest review
Other trip Oct 29, 2014
Christine
AU
5.0 / 5Outstanding
"AMAZING hotel and best views!"
I had booked this as a surprise for my partner's birthday. THe hotel staff were fantastic and very discrete with regards to the other surprises I had planned for my partner during our stay. They were most helpful and the cheese and wine platter in our room upon arrival was delicious. Our view was 2nd to none and the room itself was amazing - excellent appliances, solid fittings and perfect for our stay.
Genuine Hotels.com guest review
1 night romance trip Oct 20, 2014
A Traveler
AU
4.0 / 5Excellent
"Top spot for accessing all Sydney"
We were checked in early and we're grateful for that. The staff were very friendly. The apartment was comfortable and very quiet looking out to the botanical gardens, while being at the heart of the public transport network. The opera house is right there. No decent food stores nearby.
Genuine Expedia guest review
Other trip Oct 12, 2014
adrienne
AU
5.0 / 5Outstanding
"Excellent Hotel"
Hotel is well positioned, close to the harbour, Circular Quay, The Rocks, and the gardens. Hotel staff were very friendly and accommodated your needs. Breakfast and the bar area are wonderful and overlook Circular Quay. Pool is inside and heated. Have no hesitation in going back to this hotel.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
AU
5.0 / 5Outstanding
"Beautiful hotel, fabulous, thoughtful staff"
I stayed with my three daughters (13, 9 & 6) and we all enjoyed the stay. They were particularly fond of the pool, spa & sun deck. The staff went above and beyond to ensure our comfort and every need was met.
Genuine Expedia guest review
Other trip Oct 2, 2014
A Traveler
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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