Worst place ever!!! Will NEVER stay there again!!!Genuine Hotels.com guest review
They need more staff to help instead of 2 or 3Genuine Hotels.com guest review
"Convenient to many restaurants"
Cobwebs all over ceiling. Bed was clean. Staff was very friendly and helpful.Genuine Expedia guest review
I reserved a room roughly a week before my daughter and I made the one and a half hour trip down there. On the additional comments section I put "I need a downstairs room because I cannot walk up steps". I suffer from Limb-Girdle Muscular Dystrophy. The day we arrived at the hotel, the lady at the front desk said "Oh, you're the one that needs a downstairs […] room". She then tried to book an upstairs room, but thankfully my daughter said AGAIN that I could not walk up steps. The lady then had me and my daughter transferred to an adjacent hotel (Ramada Inn), where all they had available was an APA smoking room (I do not smoke). During the duration of the stay at Ramada Inn, I had an allergic reaction (itching to the point of leaving red marks on my arms) and could not sleep. I will NEVER choose any of these places to rest again. Read moreGenuine Hotels.com guest review
"close to placess that we wanted to go."
The stay was okay. the only problem was the toliet and you all did not have very good pillows.Genuine Hotels.com guest review
"Decent Hotel near to everything in Alexandria, LA"
I came down for Easter weekend with my children. The room was good and I only had an issue with the sliding door that would not open and once open it would not close. Past that all I needed was a place to put my head at night.Genuine Expedia guest review
"Worst part of our trip"
Our family travels for an annual event and this was the 5th year we have stayed at this Super 8. Previously, we have had good experiences. It is not new, but was always clean. When we arrived, they only had one non-smoking, double room available (we had reserved 2). They gave us 2 rooms with king beds to make up for the shortage. That night, our toilet […] stopped flushing and the front desk didn't even have a plunger available. We had to wait for maintenance to come at 8:00 the following morning. The second night we were there, I realized that the bottoms of my children's feet were black from walking barefoot around the rooms. At about 2:30am the fire alarms went off. I was glad to leave the following morning. Read moreGenuine Expedia guest review
"Very unfortunate that it was non-refundable"
I reserved a non-smoking room, price was great but was non-refundable. We arrived late, about 11:00 pm, and the room we were given reeked of cigarette smoke, mold in the bathtub, toilet barely flushed, holes in the comforter, and the lighting was very low. We asked for another room and were told none were available. We checked out as there was no way […] I could stay in a room under those conditions - Super 8 in Alexandria on MacArthur has NOT been renovated!!! Drove another few minutes to stay somewhere else. Read moreGenuine Expedia guest review
"Please take this property out of your database!"
I use Expedia regularly, with very good results, but this time, you let me down! Where to begin: indifferent front desk staff, towel bars both falling off the wall, dirt on bathroom floors. Blow dryer came apart in my hand when I tried to use it. Stains on every piece of furniture. Broken coffee maker. I had booked a two-week stay while waiting to get […] into my apt. I checked out after one horrific night and went to the OTHER Super 8 on Old Boyce Road. Wonderful staff, cleaner and well maintained place. Read moreGenuine Expedia guest review
"Sleep and Leave"
Good for a night to stop in and get some rest. Room wasn't very clean, but the beds were surprisingly comfortable and clean.Genuine Expedia guest review
"A little run down."
I have stayed at this hotel several times. While the staff is very friendly, the hotel is quite run down and in need of updating.Genuine Hotels.com guest review
Had issues with service, rooms not real clean. Night staff was very helpful and patient with reservation problems. Left no towel 1st night.Genuine Hotels.com guest review
"The staff was very friendly and very accomadating"
We ended up spending three extra days due weather delays. The staff was very pleasant and easy to work with. Its a place to lay your head down nothing fancy . It could use some updating . More of an issue with the way the roads are laid out .Genuine Expedia guest review
"Close to restaurants and I-49"
The Staff is extremely helpful and very friendly-especially housekeeping. I checked in very late at night and the security guard drove me to my room and brought my luggage in for me. The room itself was clean, although a little dated. The only thing that did not work was the refrig. There is a need for more electrical outlets in the room also. The housekeeping […] staff is very attentive, and very friendly and did an excellent job cleaning the room during my stay. There is a pool on the premises and a very nice seating area by the pool. I would definately recommend this property to anyone looking for lodging. Read moreGenuine Expedia guest review
"The room I booked was not ready. I was sent to 210"
I was sent to room 210, there was no towels or soap. The housekeepers were to busy gossiping about me going to the room to early. I was very disappointed. Thankfully this was a job assignment for me and I will be reimbursed.Genuine Expedia guest review
"good rooms, great price"
I have stayed here a couple times now and am always happy with the service and my stay overall. While the rooms could use some updating, it is clean and the staff is very friendly.Genuine Hotels.com guest review
"Just very run down"
Needs a crazy amount of remodel in the room I was given. Clean enough, but hard to make such old stuff look really clean. Temp in room stayed consistent, not up and down like lots of window units in motels. Internet wasn't working at all, so I had to leave the hotel to get work done. Luckily, the fast food restaurant next door let me stay for a couple […] of hours after I finished eating so I could use their internet. Morning staff was super pleasant, so I left on a positive note. Read moreGenuine Hotels.com guest review
"great hotel for the price!"
Great room for the price. Only complaint would be that the beds were not very comfortable. Staff was super friendly.Genuine Hotels.com guest review
The room was not cleaned the trash was not taken out , I had to call for towels and they did not have any small towels, not good cleaning service.Genuine Hotels.com guest review
I wouldn't stay here again, even if it were free. The place is shabby and run down. The cleaning of the room was hit-or-miss. The bathroom towels were obviously old, though cleaned. There were spots on them that had been laundered but weren't going to come out. Though most of the hotel was non-smoking, I suspect they haven't replaced the carpets in […] 20+ years and there was a whiff of smoke / mustiness to the room every time I opened the door. Shower took 10 minutes to drain *after* I finished my shower. The security bar on the door had been sawed through by someone (though they replaced it the next day when I told them). My travelling companion had to be moved to a second room because the knobs on the heating/ac unit didn't work. They just spun round and round and round. Neither of these problems just happened. The two nice things are (1) very friendly and helpful staff and (2) they have one of the biggest (outdoor) pools I've seen at a motel, which made it easy to swim laps. I'll miss the pool but I'll never stay here again. Read moreGenuine Hotels.com guest review
"only 1 hr away from casino"
Staff were all very helpful, friendly and courteous.Genuine Hotels.com guest review
could have more choose of food.Genuine Hotels.com guest review
"Nice motel in the center of Louisiana."
Remote for the television had only one battery and that was taped into place with scotch tape and the telephone did not work. When we called the front desk they offered to move us. When we declined a maintenance person was at our door in a very short time and replaced the TV remote and the phone jack. The incident took only 15 minutes at most to resolve. […] This was done with professionalism and courtesy. Read moreGenuine Expedia guest review
"Good for a night"
This was a stop over for just 1 night and it worked just fine for that purpose. There was plenty of shopping in the area as well as several restaurants. It was easy to locate, room was clean, and the area felt safe. We had no problems.Genuine Expedia guest review
"The staff here was awesome"
We arrived a half hour early for our check in time. But they were so understanding about things. They accomidated us to the fullest that they could without getting themselves into trouble. Theresa was the best. So sweet and so understanding. Hotel staff alone was awesome. Our only little draw back was that the outlet in the upstairs room had issues. […] It was wobbly when trying to use it. The downstairs room had only one workable outlet to share between the two beds. Read moreGenuine Expedia guest review
Had to change rooms once wifi up and down clogged toilet dirty walls and no hot water Expedia should remove this hotel off its listGenuine Expedia guest review
AC stinks but couldn't stay without it turned on. Shared my room with a cockroach.Genuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur I would like to Thank you for your feedback.. I just want assure that we have resolved these issues and invite you to stay with us again in near future.
Room was clean. Staff were exceptionally nice. Just way too much noise for sleep!Genuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur I want ot Thank you for your feedback. We really appreciate it. I do appoligize for the noise, Unfortunately, we are located in a popular area of town.We do invite you back to visit us again in the future.
This place had blood on the wall near the bathroom, candy boxes on the shelf left from previous guests, sticky remote control for televisions, gritty floors, and hairs all over the shower curtain. In addition, the toilet was very low and placed in such an awkward manner that it was hard to use (the incasing would not allow the seat to stay up). Because […] we were there for my daughter's softball game and all the other places were filled, we stayed there one night. The next day, we canelled our second night and will never, ever return. Read moreGenuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur I would like appoligize for any inconvience that you may had with your stay with us. I do want to tell you that we have looked into this situation and have resolved these issues. We would like to invite you to give us another chance and see the results that we have made.
"Reasonable rate but dated facility."
The room itself is ok but overall, the hotel is in dire need of updating both inside and outside. The carpet in our room needs cleaning badly or better yet...it should be replaced. We were surprised to see people cooking on a grill outside their room.Genuine Expedia guest review
Response by Super 8 Alexandria Macarthur Thank you for your feedback., it gives us the opportunity to correct any problems our Guest may have. We would like to let you know that we have made some changes and invite you back to stay with us in the future.
My room smelled funny & there was no hair dryer. Everything else was just ok. The continental breakfast was more than I had expected.Genuine Expedia guest review
Response by Super 8 Alexandria Macarthur We would like to Thank you for your feedback. This us the opportunity to make changes for our Guest. i do want to appoligize for the odor in your room & for the inconvenience of the hair dryer. We have addressed these issues and that you give us another chance to make your next stay the best it can be.
"Get what you pay for!"
Someone was leaving after they viewed their room as we pulled up. The workers were nice and helpful but hotel was much to be desired!Genuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur Thank you for your feedback. We would like to invite you to stay with us again in the near future.
"Poor key system"
stayed there for 5 days, out of which I had to change my room once and change my key 9 times due to key malfunction. It feels really annoying when you try to open your room to relax yourself and keys don't work. However, they gave me another room to stay because my room locked out, all my stuff where locked in that room for one night till their technician […] came next day morning. Nice faculties and rooms but cheap systems. Read moreGenuine Expedia guest review
Response by Super 8 Alexandria Macarthur Thank you for your response. We would like to tell that we have since then corrected these problems and would like to invite you back to stay with us.
Front desk was rude & refused to give us more than 2 towels.Genuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur I would like to appoligize for any inconvience you may had with your stay with us. Thank you for your feedback. I just wanted to let you know that we have resolved this issue with the front desk and ask that you give us another chance.
"Cheap, and you get what you paid for."
Staff was sincere and wanted to be helpful, but the management stye is obviously not in the infrastructure of the property. The large swimming pool is the jewel of the property, but it is getting ratty too. Excellent price and central location, but tattered and tired facility.Genuine Hotels.com guest review
Response by Super 8 Alexandria Macarthur I would like to Thank you for your feedback and to assure you that this issue has been resolved. We are doing updates and would like for you to come and stay with us in the near future.
"Some improvements needed"
Breakfast was good with many choices. The pool was clean and large. The room was a good size but was not an efficiency including fridge and microwave. The hotel is going green so if you don't want your towels and sheets cleaned every day you have that option. The hotel is willing to accommodate you as best they can.Genuine Expedia guest review
Response by Super 8 Alexandria Macarthur Thank you for your feedback. Yes, our breakfast menu has changed, It was in the best interest of our hotel chain. we have gone a little healthier and alittle greener this past year.We would like to invite you to come and stay with us again in the near future.
"WORST HOTEL EVER"
This was the worst hotel we have ever stayed at. Was wondering if we would make it out alive. I am not joking.Genuine Hotels.com guest review
"Super 8 Alexandris"
I was surprised to find this room has doors opening both to the parking lot and to the hall. I did not care for that. It's not in a great part of town and isn't in the best condition. The room was clean and the bed slept well but I would not recommend this hotel to anyone.Genuine Expedia guest review
Response by Super 8 Alexandria Macarthur Thank you for your feedback. We are a older property, but a good one We would like to invite you back to stay with us again..
Staff are very friendly and helpful. Hotel is dated and in so-so condition at best. However for a short or long stay on a tight budget its not bad. Plenty of dining very close by both chain and local. I rebooked another stay for later in the spring.Genuine Hotels.com guest review
NOISY AND OLD AIRCONDITIONGenuine Hotels.com guest review
First room I was in backed up to a Shell Gas Station, I listened to rap music all night from the cars getting gas. Why? Because the glass door installed in 1960 had the original locks removed and the holes were just, well... holes! They had chains keeping the door closed, I felt real safe after seeing this. Got in the shower and half way through the […] shower I was standing in calf deep water. YUCK! Asked to be moved to a room, upstairs if possible to keep someone from coming through the raggedy pieced together back door. My wish was granted and I was moved to a room upstairs in the next building. I opened the door to go down the hall and the stench of 2 week old cooking grease smacked me in the face. I sucked it up and got to my room, ran a bath of hot water. Relaxing when the plaster off the ceiling begins to fall in the tub with me. Enough of that! Out and into bed which the mattress reminds me much of New Orleans or a SOUP BOWL! All in all I had a great... EXIT! Read moreGenuine Expedia guest review
"The building is very out dated and run down."
I would think that a motel six would be a step up.Genuine Expedia guest review
"A very good value for the money"
I was impressed. No complaints.Genuine Hotels.com guest review
"Bad as in real bad"
If wouldn't have so late for checking in I would have left and went to another hotel. The room was dirty and it stunk some kind of bad, so bad I went to Walmart to get a candle so that it would make it smell a little better. I ask the front desk for some help and he told the house keepers was gone for the day and he was there by himself. I will never […] stay at that junk called a hotel again, I just soon sleep in the truck. Very poor ratings for a franchise motel. Read moreGenuine Hotels.com guest review
"CENTRAL LOCATION AND DRIVE UP ACCESS ROOMS"
ITS A QUAINT MOTEL WITH EASY ACCESS.Genuine Hotels.com guest review
"Stay somewhere else."
This hotel is surrounded by truck drivers and prostitutes walking through all hours of the night. The only way to get more peace and quiet is to sleep on the airport runway during peak travel hours. Speaking of the airport, this hotel falsely advertised shuttle service to the airport.Genuine Expedia guest review
pretty good for a S8!Genuine Hotels.com guest review
"luck of the draw"
Having stayed here recently, we did not hesitate to book a room, this time the room was in poor condition and not clean, it was less than acceptable, however the desk clerk advised us there was no other room available. We won't come back although the last stay was okay, apparently it depends on what room you are assigned.Genuine Hotels.com guest review
"close to points of intrest"
The staff were very nice and helpful. Hotel is older and in a bad area .Genuine Hotels.com guest review
"Ok for the price"
They need to work on their key system. We had to go to office each night because our card would not work. After the first night we left early to go to work got back around 8 that evening to find they had not been in our room to clean or leave clean towels, then had to wait about 30 mins or so to get towels so we could shower. That is not ok with me. […] Other than that I guess ok for the price. Read moreGenuine Hotels.com guest review
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