Low Water pressure in Sink. Beds where to soft. Elevator was to slow. Attendant at front desk needed help during check-in, to many people in line and they had to answer phone too.Genuine Hotels.com guest review
Great hotel for the price. Sink in our room was slightly broke and even house keeping said they've turned it in multiple times and it's still broke.Genuine Hotels.com guest review
"Great staff, needs maintenance"
Staff were friendly and helpful and breakfast was free and very good. We weren't expecting the world, but were disappointed at the look of many spots in the building. Our room carpeting was very stained, the building stairway smelled dank, and the pool rail was wrapped in duct tape.Genuine Expedia guest review
Location was excellent, hotel was comfortable, room was spacious, no lingering smells. Was extremely satisfied with the hotel. There were stains on carpet, and they should be replaced, but they were not dirty. The pool was a bit small, but it was just me and 2 other people, so it was fine for us. The breakfast was very good. There were a lot of options […] and the staff was attentive to our needs as well as the cleanliness of the breakfast area. Would definitely stay again if returning to this area. Read moreGenuine Hotels.com guest review
Clean room, very comfortable beds, close to highway & shopping, friendly staff. I would definitely stay at Comfort Suites again!Genuine Hotels.com guest review
"What I hoped for"
Only here for one night and it was what I hoped it would be. Clean quiet and comfortable. The breakfast was good and the employees where helpful and polite. I would stay here again when traveling through that area.Genuine Hotels.com guest review
"Overnight stay with family"
Had enough space for the kids and was small enough to easily get in/out of with little kids. Everything was clean and quiet and had easy parking. We stayed at a fancier one in St. Louis before, but we had to get a parking pass and park in a parking deck and the hotel was big so there was lots more walking. This Comfort Suites was a breeze with the kids. […] Much better memories have stuck with me here. Read moreGenuine Hotels.com guest review
"Great Staff - Good location"
The staff was fantastic - friendly, knowledgeable, helpful. We were in the St Louis area to see a Cardinals game and were able to park our car and take the Metro right to the stadium. Good Breakfast. Overall a great find. I'll be back.Genuine Hotels.com guest review
"GOOD LOCATION BUT"
BATHROOM FLOOR WAS SHIFTED IN THE MIDDLE AND TILE HUMPED IN THE MIDDLE OF FLOOR. CARPET WAS DIRTY. GOOD AREA AND CLOSE ENOUGH TO DOWNTOWN STL. BEDS NICE BUT BREAKFAST (SAT AM) LACKED.Genuine Hotels.com guest review
rooms were clean yet the tub had pink maker on it. the pool was not clean and had items floating in it??Genuine Hotels.com guest review
"Close to the metro transit."
Nice breakfest, blueberry waffle, eggs, sasuage ham.Genuine Expedia guest review
"Manager was horrible!"
We had some safety and health concerns and the manager passed the blame to her staff. She was very unprofessional and disrespectful. For a pleasant hotel chain she totally disrespected the brand name. Honestly, she needs help in performing her duties if she stays in that position.Genuine Hotels.com guest review
"close to shopping area"
enjoyed my stay hereGenuine Hotels.com guest review
Very clean! Very beautiful! Great size rooms! My sister and I were traveling with our children (4 total) and it was SO nice to not have to have two separate rooms....we were able to stay all together in one room.Genuine Expedia guest review
Where do I start? We wanted to stay at this place in Fairview Hts because it was a little closer to St. Louis. My sister and I were doing the 1000 stair climb for American Lung Assoc. Comfort Suites looked like a great place. We booked in plenty of time and were told our room would be held. Check in was at 4 we got there a little after the time you […] are allowed to check in. Our rooms were given to someone else because the Comfort Suites was over booked. They sent us to Sleep Inn in O'Fallon, further away from St. Louis. The girl put us in the wrong room. At 5:30 am a train went through and the whistle was being blown all the way through town. Come to find out the track was right next to Sleep Inn. We had to climb 1000 stairs which started in a few hours. We needed to sleep til at least 6:30 am. But no.......awakened by the whistle on the train and people slamming doors and up and down the hall til very late. We told the front desk and they asked us what room number....how in the world were we to know what room number these loud obnoxious people were from. So I called Comfort Suites the guy at the desk said some other guy would call me at 8 am Sunday morning. We really wanted a different hotel then the Sleep Inn. No one ever called back. When I called Sleep Inn Saturday morning that desk person kept saying " I'm sorry you had a bad experience." and chucked saying there were a group of "sports" people in town and were probably excited. So that means they can keep us awake? Read moreGenuine Expedia guest review
"Next to Restaurants and Mall"
Excellent Breakfast, Room has Sofa bed which sleeps 2 more people.Genuine Hotels.com guest review
"USBC Womans state bowling"
Nice hotel...room was nice...clean. good location. Friendly staff.Lots of good restaurants and shopping in the area. The casino Queen was not the best experience.Genuine Hotels.com guest review
Everything about the place was great! Great location for shopping, restaurants and site seeing. The comfort of the room was nice and clean. The indoor pool was nice and warm!Genuine Expedia guest review
"close to St. Louis"
I would recommend this hotel. Everything was excellent and was comfortable.Genuine Hotels.com guest review
We have a bigger family that is hard to find affordable places for all of us to fit in one room but this was perfect for us!Genuine Expedia guest review
Staff and Management was very rude because they say other guests had destroyed a room and everyone was frustrated. Which has nothing to do with me. Fold up bed was broken, refrigerator wasn't getting cold,phone was broken and computer desk chair was broken. I only asked for trash to be pulled and extra towels and got the third degree. Spend to much […] for poor and rude services. Felt very uncomfortable and dissatisfied. Read moreGenuine Hotels.com guest review
Very nice hotel. Very nice room. Good breakfast.Genuine Expedia guest review
The wallpaper was peeling and the lights were burnt out. The 3rd shift male worker was a little strange but nice. Overall I was satisfied with my stay.Genuine Hotels.com guest review
"Positive Experience-No Issues"
Clean room and close to a multitude of chain and local restaurants. Staff was friendly, helpful, and courteous. Breakfast was more than enough in offerings and quantity.Genuine Hotels.com guest review
"Everything we needed at a good rate"
The room was a good value, very clean and the beds were extremely comfortable which we are finding is a rare thing anymore. Staff was courteous and genuine. The breakfast was everything that we needed and the location is convenient to just about everything in the St. Louis metro area.Genuine Expedia guest review
The staff were extremely nice, I was in the middle of getting dressed in the room & room service was so kind to come back & tidy up the room. Would definitely stay again.Genuine Expedia guest review
"close to freeway"
management was great and the food verity was good we enjoyed itGenuine Hotels.com guest review
"13 inches of snow"
We ended up staying 2 nights because of snow. This was an awesome experience in spite of having 7 kids and no restaurants that were open. The manager on duty opened up the dining room area and allowed guests to make waffles, etc. parking area was shoveled off really well by the time we left. We rented 3 rooms and the discounted price made it afford […] able. Read moreGenuine Expedia guest review
"Perfect for Weekend Shopping-Sightseeing Trip"
The hotel was a great value - clean, safe location, near to shopping and close enough to St. Louis to easily spend time there. Restaurants in the area are great - especially if you go off the beaten path. Nice breakfast at the hotel, lots of space for families, clean & lots of options. Overall, 2 thumbs up!Genuine Hotels.com guest review
Overall good experiance. Would stay there again. Location is ideal for shopping and restaruants.Genuine Hotels.com guest review
The hotel staff was nice and accommodating. The breakfast was good. The hotel was clean. The room was clean except for the bug in the bathroom. The beds were great.Genuine Expedia guest review
We stayed 1 night at this hotel for a birthday sleepover for my 9 year old sister. It was a great experience. The hotel was clean and inviting. The staff at check-in where quick and explained amenities. The pool was wonderful, warm and large enough for the girls to play in. I had a room with two double beds and it was huge, with an extra sitting area. […] The breakfast was hot and plentiful and the checkout staff was great. I would highly recommend this hotel! Read moreGenuine Hotels.com guest review
Everything was just great !!! My family will stay here againGenuine Expedia guest review
"Nice hotel located off the interstate"
This is one of the better Comfort Suites that I have stayed in and they accept pets for a small fee. The breakfast bar was great.Genuine Expedia guest review
Rugs had some visible stains and appeared dirty. We were put in a handicapped room and the bathroom was just OK. There were visible cracks, etc in floor and around shower (probably due to age). It was clean but did smell like disinfectant. Beds were comforable and clean - no problems there. Service was fine -staff attentive and friendly.Genuine Hotels.com guest review
"We do not recommend"
We can overlook the dated decor and furnishings but cleanliness is another matter. The carpet in our room was badly stained, there were chunks of grout missing around the shower area and there were clumps of hair on the bathroom floor. We tried accessing the fitness room in the morning when it was supposed to be open, we waited at the front desk for […] over ten minutes but could not get anyone to come to the desk. We finally found someone in a back room off the dining area to open it. Overall a disappointing experience. Read moreGenuine Expedia guest review
Clean room, friendly staff. Short stay but we enjoyed it and would stay againGenuine Hotels.com guest review
Bed was very Comfy. Room was clean and tidy. Nice breakfast offered. All in all a nice hotel.Genuine Hotels.com guest review
Room was average. Stay was ok until we went to breakfast. Staff lady in the dining room brought my child to tears over not knowing how to dispense the waffle batter! Yelled at us several times and then instead of helping us she proceded to dish up her own plate of food and yelled again on her way into the kitchen. Very uncomfortable having a person […] like that watching us. Did not spend money on a hotel stay to have my children treated like that. Dissatisfied, left in a hurry. Read moreGenuine Expedia guest review
Friendly staff (even for a 11:30 p.m. check-in), clean room, comfortable bed, and pleasantly surprising breakfast (for the room rate) with even two kinds of waffle batter and waffle irons with timers that worked. The lady in charge of the breakfast room is very friendly and works her butt off. People coming to St.Louis from the east and looking for […] a decent rate and safe, pleasant place to stay won't go wrong with this place! Read moreGenuine Expedia guest review
The hotel staff was great. Our room was very nice and very clean. It was a great experience all around. We will definitely stay with them again!Genuine Hotels.com guest review
"Very close to the church for son's wedding."
Had at least 8 or 9 families all staying at the hotel and it worked out great. Everything was clean. Breakfast was good. Restaurants right across the street. Major shopping mall within a few miles.Genuine Hotels.com guest review
no surprises,Genuine Hotels.com guest review
Carpet stains, worn furnitureGenuine Hotels.com guest review
"Not what I expected."
We found a bug in our room, mold on the ceiling above the tub, breakfast choices were not what we have experienced in other hotels, carpet in room had stains and overall appearance of hotel was mildly shabby. It needs renovation and a good cleaning crew. I was talked into booking a room with a jaquzzi; it was not senior citizen friendly. Bathroom faucet […] had no water pressure. Read moreGenuine Expedia guest review
"Very good. .......satisfied fully"
Very good clean hotel for an excellent price !Genuine Hotels.com guest review
"Great stay convenient to St Louis."
Some friends and I came up for shopping and a Cards game. Could not have asked for a nicer economy hotel experience. The hotel was clean and well decorated and in a safe, convenient location for dining, shopping, and The Cards game. Our room was spacious and comfortable, and the staff were cordial and helpful. Will definitely choose this hotel next […] time we're up for a game. Read moreGenuine Expedia guest review
"Not as nice as other 3 star hotels"
It was an okay stay. The free breakfast was very nice, but other issues like the drain in the bathtub not working, poor wifi, and a crumby pool left a poor taste in my mouth.Genuine Expedia guest review
Excellent, We were even given a complimentary whirlpool and I had just been in a motorcycle accident the week before. It helped tremendously!Genuine Hotels.com guest review
"Great Place To Stay"
Check was smooth, staff helpful and friendly, our room looked clean until further discovery; bathroom floor had black footprint spots obviously wasn't mopped, so we mopped it. Our room curtains had mold spots on them, and bed sheets had a few blood spots on them and smelled like a man's fragrance. I informed the staff about the sheets and they were […] changed, the bed then felt fresh. The beds are soft and kind of worn however slept ok for a 2 night stay. The pool was very small so we didn't swim. Breakfast was delicious ate both days. Overall I would stay here again however from now on I'm checking my sheets and taking bathroom cleaning supply. Read moreGenuine Expedia guest review
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