Blue Bay Grand Esmeralda All Inclusive - Playa del Carmen

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All inclusive it was nice. Breakfast was very good-big variety. Lunch and dinner I would say it was below average. Overall the resort is very nice and a good value. One big exception was the beach - not good for swimming at all...the beach water was not clear and the sea bottom was muddy, not sandy...not at all enjoyable. I am not sure what happened […] here, perhaps the hurricanes washed out all the sand from the hotel beach. I would return but next time I would rent a car and go to other beaches for swimming. Read more

The rooms were extremely comfy, and the service was fantastic. Both the rooms and the grounds were impeccably clean and well looked after. The food was pretty good although we had to leave the hotel to get real, traditional Mexican food. A very relaxing holiday in a beautiful location.

The hotel needs renovation of the management staff, starting with the resort's General manager because when I sked to talk to him, it took a long time and he did not do any thing about my problem and he was not concern about me not coming back ither, so in other wards the resort seem to be in good shape but the people that run it do not do a good j […] ob. Read more

The resort was beautiful but the room was a huge disapointment and especially their diving center "Extreme Adventure" was the worst diving center I have been to so far. The transportation around the resort was very nice, gorgeous pool and lounge chairs and the staff were very helpful and nice and awesome tiki bars and resturants. BUT when we got to […] our rooms I noticed alot of mosquitos flying around in our rooms constantly(many mosquito bites while we stayed at this resort but not at any others), tiles broken in the shower, the shower head practically pulled out of the wall and the bathtub yellow and grimy, rooms where alot smaller than expected for a nice resort, the fan did not work and whenever I needed to go to see our building congiere they were not there and I would have to book reservation to eat at the front of the resort. The resorts diving activity center known as "Extreme Adventure" promised me and my cousins (15 total) to go snorkeling at 3 different reefs for two hours. Instead we get two small motor boats that were not even owned by the diving center we were cheated out of $500 to got only to one snorkeling sight (the dive spot was cerebros and honestly was not even a nice reef) and instead of a two hour tour we got a 40 minute tour and they refuse to remburse us the money we paid them. Read more

nice resort - wonderful staff - food was very good not gourmet but very good. need to go to pool by 6 a.m. to reserve your chairs if you want to sit in partial shade. past reviews of strong smell in a.m. it is only when the sprinklers are on - otherwise no smell. Spa was great. very experienced . nice place to hang out all day - chairs in sun in spa […] pool area. drinks are ok just ask for double shot or shot on the side. speciality restaurants are very nice and excellent food and excellent service. enjoyed are stay and would recommend the 2 bedroom 2nd floor room. ask questions concierge will help alot Read more

My only complaint was, it is out in the middle of nowhere, but beside the highway, and there is no shuttle, or economical way to get to the airport. It was roughly $45 cab drive.

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I booked a room at this all-inclusive because I wanted to catch up on sleep and relax. I travel worldwide for business, so stay in many hotels, and have also been at all-inclusive resorts in the past. Of the myriad of hotels and bed in breakfasts I have stayed at worldwide, this was THE WORST hotel for restful sleep. The floors and hallways are all […] made out of concrete (that is textured to look like stone). The cleaning staff cart and roller suitcases make an extremely loud noise when pulled over this floor, which travels directly into the guest rooms. There is a major issue with sound echoing throughout the hallways, and you can here EVERYTHING going on outside of your room, from all directions. The first night my husband and I were woken up around 7am by kids running around in the room above us and moving furniture across the room. I turned on a white noise app on my phone, but it didn't mask the extreme noise. I called the front desk after about 45 minutes and they said they would send someone to check it out. 45 minutes later (after 1.5 hours of this) I called again and about 30 minutes later the noise stopped. We switched our room to the top floor the next night, so we could ensure better sleep. Unfortunately, the noise from the hallway (starting around 8am) was almost a terrible. Every roller board suitcase that is pulled down the hallway echos like a truck is coming right past your room. Again, I blasted the white noise, pulled the covers over my head (which usually does the trick in other hotels), but it was nothing for the bellowing noise that happened every 10 minutes or so in the large hall corridor. On another note, the second room we moved into had HUMAN BLOOD splattered on the walls, drops of blood with a trail leading towards the door connecting to the room next door, and a trail of blood ending in a dried up large spot next to the garbage can under the desk. The plastic bag in the garbage can (which surely contained a bloody bandage or tissue) had Read more

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Five of us were there for a week. The positives: the room was lovely, the food was excellent. For the most part the staff was friendly and kind. The pools were beautiful, restaurants very good. Buffets excellent. The things that can be improved upon: 1. There should be more sailboats available for guests to borrow. They have only one and are clearly […] more interested in renting boating related services than providing them for free. 2. Upon arrival and departure, the reception staff made everything an ordeal - dinner reservations, and the fact that we had 2 rooms booked with 2 agencies confused them to a ridiculous extreme. Everyone kept asking us who our 'travel agency' was and tried to get us to attend spiels about time shares which we resisted. When we left at the end of our stay, they were in a tizzy because 3 of us wanted to leave in a cab for the airport but one of those three was a guest in the second room. They did not want to let the cab leave for the airport. Then when the last two of us left 2 hours later and we had been in a room for 3 that also confused them again. When you check out they give the guy at the taxi station the ok and a receipt with a number of guests on it in order for them to leave with you for the airport and since 2 3 there was much ado. Stuff like that make you feel like a kid in the principal's office waiting to see if you are going to get detention or not. 3. The beach is not that great (we are used to Jamaica as a comparison) but there is nothing they can do about that. 4. The gym equipment could use some updating. All in all we had a great time and thought it was an excellent value. Read more

THIS HOTEL, THE ACCOMMODATION THE FOOD VERY GOOD.THE PEOPLE VERY GOOD. BUT,... ........ NOT RETURN BECAUSE BEACH WATER IS VERY DIRTY, BROWN COLOR, WITH MANY Decaying vegetation. ACCOMMODATION IN SEVEN DAYS, NOT SEEN A PERSON ENJOYING THE BEACH. 'FOR THIS REASON, AND NOT RETURN OR RECOMMEND OTHER people.The a shame because people are very GENTLE, AND […] THE HOTEL IS VERY GOOD.SORRY, my English is VERY BAT. THANK YOU. Read more

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We has 13 people in our group that went and i would have to say with that many people they accomadated us in every way they could.. I can speak for all of us and say we would go there again without doubt and i would reccommend it to all my family and friends for sure..

I requested a non-smoking room and they did not honor my request. The room I was given stank. It took them three hours to find another room. Worst customer service I have seen. Talked to the manager, he said they fulfill request when possible and told me a bunch of lies to calm me down. Obviously, they do not try very hard. The food from the specialty […] restaurant is not that good; even though, they only serve you very small portions. I am never coming back to this hotel. Read more

This is one of the nicest all inclusive hotels I have ever stayed at. The staff is wonderful, the rooms are modern, clean, and with lots of ammenities not always found in Mexican hotels. The pools were great, and the food even better! You can't go wrong with the Blue Bay!!!! Do not listen to any bad reviews - it is only by those types that complain […] about everything. Read more

hotel is nice, rooms are clean, very friendly and enjoyable employees. however, hotel is very crowded and not as private as i thought! you get a cruise ship feeling with the plastic cups, average buffete food, etc. and don't buy any souveniers there, there about three times more expensive than if you go to playa del carmen! the beach is really ugly […] too, not the typical caribbean clear water you get in other hotels on the riviera maya. made the best out of my trip though but probably wont stay there again!! Read more

Too much to ever try to write here, but I will include bullet points of how awful our experience was. I would never, ever, ever go back to this place. Just terrible: -Rooms smelled like a weird chemical -Dinners were pretty good actually, but the buffets for breakfast and lunch were awful. It tasted like very cheap buffet food. Not worth what you pay […] for it at all. -Guest services were horrible. They were late for everything, and often didn't help at all. -We requested our honeymoon package from 4 different people and never received it -The drinks are free, but any type of fruit drink was pretty bad -Booking restaurants is pretty inconvenient, and we had to eat late many nights as everything was booked -The air conditioner wouldn't shut off in our first room -The showers didn't drain in both rooms -They didn't change our bedsheets when they cleaned the room -Hotel staff repeatedly walked into our room unannounced -Couldn't set up the internet in our room -Internet in the lobby was spotty and cut out several times -We were accosted repeatedly by a woman trying to get us to go to a breakfast and listen to a promotional deal thing to get us into a time share -Beaches were crowded and the water was a gross, dirty brown color Read more

This hotel is a large, assembly-line hotel for people who don't mind being a number. It is overwhelming the number of people at the dining areas (hello, middle school cafeteria). The food is good, sometimes, and terrible at others. You should not expect more, and you won't be disappointed. It was really disgusting they way the hotel made you "make a […] reservation" every night at one of their restaurants -- they were always impossible to get a reservation, yet they were always 80% EMPTY!!! At least the alcohol flows freely... which is fine for the first 2 days, then you feel sick, fat, hungover, and the novelty of free alcohol wears off. There is barely a place to find a spot on the over-crowded beach. My boyfriend and I had pleasure in walking 7 miles everyday on the beach to get into town. The walk on the beach was the best thing. You could find some quite, secluded beaches along the way to stop for a swim or lay out and relax. If I had the choice, I would stay in an all-inclusive again in Mexico, but I would pay a few hundred dollars more for the trip and stay next door at ANY of the other hotels on the strip.... Read more

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We had a wonderful time here. They got us into a room early, had helpful and friendly staff, and allowed us to continue using the amenities after we had checked out. We were a little unsure of the circus show, because the promotions for it were a little cheesy, but the show was fantastic and kept us cheering. We thoroughly enjoyed ourselves, and would […] go back again. Read more

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Enjoyed a warm sunny week at the Blue Bay. We were pleasantly surprised by the relatively short trip from the Airport to the hotel - we were prepared for a longer journey, and the convenient proximity to Playa del Carmen for a trip into town as well. There were no major issues or problems during our stay. We were blessed with seven days of almost non-stop […] sunny warm weather. The resort service was good and the people friendly. The overall mix of guests was good too - a mix of young adults, mid-aged, families, and some older people - so not too extreme one way or another (i.e. not too much like a spring break frat house, a children's daycare, or a snoozing retirement home). A good paced environment. The food was average-to-good for a large-scale buffet style all inclusive - we're not generally snobbish or fussy on food in any event. The rooms and amenities were all fine. Some rooms have that faint damp aroma that seems common across most warm tropical destinations, but it wasn't that bad, nor did it particularly bother us. The staff were very friendly and helpful most all of the time, and the convenient trolly service around this fairly large resort property was much appreciated. The evening entertainment shows in particular were, compared to other places we've stayed, above average-to-very good. The late night entertainment (nightly beach party 11PM-1AM) was fun, but could have either started a bit sooner, or gone on a little longer for our fun factor. The white sandy beach itself is very nice, though the waters along the edge sometimes have a build up of seaweed (we understand it's a left over result of the major hurricane from a few years ago that hit this coastline hard). A bit farther out, the waters were clear and clean. The main pool was conveniently right along the beach, and was good for lounging or getting wet. Though if you're sensitive to the sun, there are limited opportunities to lounge in the shade around the pool and beach. The resort could do wit Read more

If you are looking for an all inclusive package with good service, variety and amenities then this place is perfect. The service was helpful and friendly, the food was plentiful and there was plenty of choice. Personally I stayed 3 days here and it was the dullest part of my two week vacation in mexico as I prefer smaller boutique hotels in towns where […] you actually meet locals and have a more rewarding experience. However for 3 days of convenience this hotel exceeded my expectations. Read more

This was my 5th stay at the Blue Bay and for the first time, I felt really let down. When I checked in, Emmanuel at the front desk said that given my past regular visits, that he would throw in a lobster dinner as a perk. However, when I asked the concierge, he denied me saying that I hadn't stayed long enough to have lobster. This was after he told […] me that they had no ala carte availability for the following evening which already had my back up. A few moments later, I asked another concierge at another building about availability and was told they had plenty of openings at most every restaurant except French. Also, upon our arrival, there was no hot water and no bathtub in our upgraded oceanview room. I asked the front desk if I could have a room with a bathtub and they accommodated me by having us move at 11:30pm to a new room. When we got to the new room, again, no tub....and the room was definitely a downgrade that allowed a view of a teeny bit of ocean if we crouched down on the tiny balcony and peered through the trees. We didn't realize this till morning. By that time, I had just given up asking. I own beachfront property in Costa Maya, Mexico and I've always used the Blue Bay exclusively as a treat before going home. Next time, I'll definitely shop other hotels before clicking "buy". Read more

this a perfect place to visit. we had the best vacation ever in this hotel. everything was perfect. value for money wise, excellent!!!! you will enjoy it!!!

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We loved our stay at Blue Bay Grand Esmeralda. The resort is absolutely beautiful, the staff were kind and gracious. Our rooms were gorgeous, they were generous with everything, the coffee was very very good. There were quite a few restaurant rules but with 1000 rooms, once we got to know these, it was O.K. The food at this resort was amazing, lots […] of variety, buffets always to fall back on if you didn't eat a la carte. The filet mignon was the best I've ever eaten. There was lots to do at this resort and with a 24 hour sports bar, it kept our young people at the resort, which was a bonus. I found the staff extremely helpful, the grounds were so well taken care of, the pool area, beach, etc. were always clean and well manicured. I loved the pool area by the garden view area as well as food/bar setup. Our family was in garden view and we were ocean view; both areas were beautifully taken care of and easily accessible. I would highly recommend this resort to anyone and everyone and have already done so. Thank you Blue Bay Grand Esmeralda for making our holiday there a gift to remember forever. Read more

i paid the room with ocean view and they gave me a room without ocean view, I called the reception and they told me that the room was under category ocean view, and I was really disappointed and angry

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La atencion del Hotel excelente, todo enrealidad fue perfecto. Si pienso importante mencionar el punto negro dentro de todo el servicio del hotel, si compras Tours fuera de los que vende el hotel, intrenamente generan problemas para el acceso de terceros, lo que hace que uno tenga que caminar hasta la entrada que esta largo, para tomar el trnasporte, […] en una ocacion me dijo el encargado que eran 20 dolares para ir a la entrada del hotel, una locura completa. Igual con el Bus de Experiencias Xcaret en el Hotel nos digeron que no lo dejarían entrar al hotel, que teniamos que ir a fuera, salimos y luego nos llamaron que el bus nos esperaba adentro, se dio una muy mala coordinación en esta area de acceso. Eso si el personal de restaurante y de actividades internas .. excelente. Read more

El hotel y las comodidas y comidas estuvieron muy bien. La gente muy amable .La piscina impecable y muy buenos servicios. La unica contra es que quien quiere quedarse todos los días allí no tiene una playa de aguas cristalinas sino que hay muchas algas y rocas que dificultan bañarse y disfrutar del típico mar del caribe.

LA COMIDA Y LA ANIMACION EXELENTES

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El hotel en cuanto a condiciones si se ve un poquitín viejo, pero en terminos generales se ve que si le dan su mantenimiento, los servicios de las comidas son muy excelentes (todos son buffet y estan deliciosos) y que decir de la barra libre, en cuanto a la atención es excelente, todos los empleados son muy amables y cálidos. En definitiva lo recomiendo […] ampliamente. Read more

ES EXCELENTE EL HOTEL, SUS EMPLEADOS AMABLES Y SUS INSTALACIONES MUENAS. VOLVERIA A ESTAR EN ESTE HOTEL.

excelente hotel con muy buena ubicación

Muy buena atencion, la comida muy buena,las playas no nos toco buen tiempo y estaban revueltas las aguas,la alberca limpia, salvo un susto que me dieron unos empleados que estaban apagando las luces a las 2.30 de la mañana y me abrieron el cuarto menudo susto yo pense en un secuestro,pero luego se disculparon se equivocaron de habitacion,bueno dispuesto […] a regresar con la familia en las proximas vacaciones..... Read more

Es un hotel familiar, diferente, todos los servicios del hotel quedan alejados unos de otros, caminar o esperar los carritos de golf para lllegar a su destino. Las habitaciones miy sencillas en su acabado y decoración. El servicio deja mucho que desear, lacabina del baño tenia una fuga de agua y a pesar de anunciarlo y prometerme la solucion, esta nunca […] llego. Los pisos de las zonas comunes son rizados, burdos, esto hace que los carros de servicio de limpieza generen ruido por friccion desde temprana hora de la mañana. Las reservas para los restaurantes nocturnos se mantiene copada, hay que madrugar muhco para lograr una. Read more

Vedlig trivelig hotell og betjening ikke minst... blide msk som sørget for at du skulle ha det best mulig... service minded... Det jeg syns var mest negativt var litt stress rundt måltiene....betjening rydder bort fra bordene nesten før man er ferdig.. hvilket gjør at man neste kjenner man bør gå...særlig når køen ute er lang for folk som vil inn å […] spise. vet det er godt ment men gav en liten stresskjennsle.. Litt tidlig vekkning.. man hører romjentene skramler med sine vogner og roper Hola før 8...noen ganger... det er jo ferie og man vil gjerne sove litt.. Ellers veldig fornøyd..... drar gjerne dit igjen,,, Read more

muy buena la experiencia vivida en el hotel ya quecontaba con muy buenos espacios y excelente variedad de comidas para degustar.

El hotel en general está muy agradable, sin embargo me tocó asistir con un grupo de amigos y no nos trataron muy bien. Al llegar al hotel nadie nos indicó dónde estarían nuestras habitaciones, así que tuvimos que investigar, cargando nuestras maletas hasta el edificio que correspondia. Para hacer el check-out tuvimos que cargar con nuestras maletas […] cerca de 1 km, desde el edificio donde se encontraban nuestras habitaciones, hasta recepción. Nunca pudimos reservar en un restaurante a la carta porque no aceptaban grupos. En general en el servicio daban prioridad a los turistas extranjeros y parejas. No volvería a hospedarme ahí. Read more

El hotel en general esta muy bonito. Sus habitaciones están muy cómodas y la limpieza excelente. También puedo decir que las comidas estan muy buenas. Lo negativo del hotel es que esta muy grande y su servicio es aveces, tratan mejor a un extranjero que a uno de ser del país.Asi mismo es un problema para hacer resevacion en los restaurantes de la noche, […] ya que dicen estar muy llenos pero cuando uno llegan solo hay tres mesas ocupadas. En general es un hotel familiar. Read more

très bon hotel, personnel hyper compétent et très gentil, beaucoup de services, qualité de la literie impeccable ... bref super séjour JE RECOMMANDE

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Stor bra och modernt all inclusive. Bra rum med sjöutsikt och balkong. Mycket bra mat och trevlig strand restaurant. Fint poolområde men ej så bra bad i havet, botten mycket gammal korall ojämn och lång grunt, lite grumligt och ingen för snorkling. Fina tennisbanor och fitness center.

Das Hotel ist nett, mit kleinem Pool und Tennisplätzen. Die Zimmer sind geräumig und nett eingerichtet. Probleme gibt es mit der Geruchssperre beim WC. Das Service ist mittelmäßig. Internationale Calls vom Hotel sind überdurchschnittlich teuer, das Laundry Service ist nicht empfehlenswert. Das Restaurant ist ok. Man geht ca. 10 bis 15 Minuten zum Hauptplatz, […] die Strasse ist allerdings nicht beleuchtet. Preis-Leistungsverhältnis stimmt. Read more

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Davvero un hotel sensazionale, ottimo servizio, personale cordiale e disponibile, spiaggia e piscina da favola, ma soprattutto cibo squisito! Ottimo anche il prezzo!!! E' lontano da Playa del Carmen, ma con un mini bus organizzato dall'hotel ci si può arrivare con pochi Euro. Davvero raccomandato!