Lots of things were broken when we were there. The toilet seat broke, the bathroom door wouldn't lock, & the toilet by the pool was clogged. The chlorine in the hot tub was so strong, it wasn't even comfortable to sit in there for more than five minutes.Genuine Hotels.com guest review
"close to highway and comfortable beds"
The room was spacious, clean, comfortable, good linens and pillows. The spa was refreshing after the day. Easy access to the highway although all of grand rapids seems to be under construction. Polite staff and adequate breakfast.Genuine Hotels.com guest review
Traveling on business, close to where I needed to be. Everything was as advertised. Would recommend and stay here again.Genuine Hotels.com guest review
"Better than Expected"
I had a good stay at this hotel. The room was clean and updated, the walls were not paper thin, and the hotel's location was convienent because it was close to the highway I needed to travel on frequently for the weekend. The surrounding neighborhood didn't look the best but I never felt threatened. I would say the hotel needs improvement on their breakfast […] menu though. It left a lot to be desired. Overall, I would definitely stay here again. I enjoyed my stay. Read moreGenuine Hotels.com guest review
Great hotel. Friendly staff. Good breakfast.Genuine Hotels.com guest review
"Good choice for the price."
Nice hotel for the price. $12 taxi ride from downtown. Right off highway, easy to find.Genuine Hotels.com guest review
"Enjoyful Stay at Best Western"
09/08/14 William B Bloomfield Hills, United States
I pick Best Western for excellence service provided to me. The staff was friendly and helpful. Their products was clean and in good condition. I will recommended Best Western to all my friend and co-worker.
"Good service but so so area"
09/05/14 bcsystems Ann Arbor, MI
The service was good all around. Front desk helpful and friendly. Rooms where nothing special but clean. The indoor pool and spa was not crowded. The breakfast was typical continental with only warm foods sausage over biscuits and waffles. The only negative is the area. It looks a little run down.
"Decent Hotel, Great Service, Nice Rooms and Terrific Breakfast"
09/05/14 Brian B New York City, New York
After visiting the Gerard Ford Museum, I looked for a place to stay. After driving around and seeing nothing but the old fashion motels where one parks their car in front of their door, I found this Best Western. I was happy with my stay here - the rooms were modern and the breakfast (especially the waffle machine!) was a pleasant addition. And the staff was very helpful - Jackie who was at the check-in desk and especially Kevin, the Front Office Manager, who is very friendly but more importantly, provided great assistance during my stay. This hotel should be on everyone's list when staying in the area. Another plus: it is very quiet as it is about 1000 feet off the main road.
"Overnight Stay in Grand Rapids, MI"
08/27/14 MidwestTraveler70 Bloomington-Normal, Illinois
This Best Western was similar to a Country Inn & Suites floor plan, and amenities. Our room was on 2nd floor and we had to use an elevator to move-in. Our room and the elevator were on opposite ends of building. No problem, but an inconvenience. The room was large, the bed was comfortable, the property was quiet, and the complimentary breakfast we super. However, the bathroom was small, but adequate. No complaints except for the neighborhood where it is located. Easy to drive to, but area was somewhat questionable at night time.
"Front desk people are rude with a terrible attitude."
Front desk is rude with a terrible attitude. They don't have regular pillows just feather. Another thing The beds are spring very cheap hard mattresses. I would definitely suggest staying somewhere else. I think the pool and hot tub is the only good feature they have. I give the costumer service a one out of ten.
"Clean and friendly"
08/16/14 Debbie C Paris, Ontario, Canada
We recently stayed two nights, the staff was friendly and helpful made us feel welcome right through check-in until check-out. The rooms and facilities were well kept and very clean. Nice clean pool area, short on towels nice hot tub after long drive. The staff always kept the breakfast area fully stocked and clean. Would stay here again and would recommend to family and friends.
"Good comfortable hotel."
08/12/14 BrianD317 Indianapolis, Indiana
The room was a good size and the hot tub was nice to relax in after a long day of driving. Pretty good value for the money and the breakfast bar had good quality food and a decent variety. The coffee was also pretty good. I only say this as if you've had poor quality hotel coffee you know it puts you in a sour mood for awhile. Check in and check out were quick and the lady behind the counter recommended a few good places for dinner. I would stay here again if I were in the area.
"Two women and 2 kids"
08/11/14 Verna B Shawnee, Oklahoma, United States
We had a very enjoyable stay. Staff was very helpful and courteous. Our room was neat and clean. Check-in was easy after a very long car ride getting there. The area the hotel is in is a little run down, but security cameras are all around the building. The only negative thing there were no towels in the pool area, and water was dropped all over the floor in the elevator.
08/03/14 Octavia A
Went for sleepover for my son birthday very disappointed! Bad things; understaffed, no towels in the pool, phone in room didnt work, Lots of pubic hair in Jacuzzi drain, door key didnt work, with such a busy night they didnt have any mgmt available
"Ok room, poor check-in"
Despite a pre-paid reservation the check-in process took nearly 30 minutes. Our room was comfortable but the carpet was dirty - white socks turned black. The hotel charges everyone a $25 fee for "incidentals" that, according to desk staff, stays for 7-10 days and is then refunded. Staff wasn't able to tell me final room price because of this charge, even though I hadn't made any extra charges. Just didn't feel legit. Otherwise, property looked nice and breakfast was nice.
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