All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2725 Buchanan Avenue SW, Grand Rapids, MI, 49548, United States of America, ‏‎866-925-8648
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4.1 / 5Excellent

Score breakdown (from 30 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.3
4.0 / 5Excellent
"Great clean stay!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We had a great stay at the Best Western in Grand Rapids. Our rooms were clean, the pool was clean, the hot tub was clean I couldn't ask for much more. The staff was friendly and the price was reasonable.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
Jessica
US
4.0 / 5Excellent
"nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The receptionist was amazing so helpful made the entire stay well worth it
Genuine Hotels.com guest review
1 night business trip Apr 2, 2015
Michael
US
4.0 / 5Excellent
"Battery needed replacing."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The battery in the smoke alarm kept going off. I got into my hotel room around 5pm and heard the battery going off, I called down to the front desk and asked for someone to replace it. I had been up for over 24 hrs and passed out on the bed. Every two hours I woke up to the beeping noise. It was not taken care of till the next day.
Genuine Hotels.com guest review
2 night business trip Apr 13, 2015
Susanne
US
4.0 / 5Excellent
"Worth the short commute"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean and comfortable. Cheery and helpful staff. Neighborhood in urban/suburban transitional renewal but was not a deterrent for our stay. Easy access to freeway and short trip to downtown Grand Rapid venues. Much less expensive than downtown hotels.
Genuine Hotels.com guest review
2 night business trip Mar 20, 2015
John
US
2.0 / 5Fair
"Plumbing issues rained on my stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    1.0
The room was clean and comfortable, and I slept well. The neighborhood didn't project a safe environment - a little shady feeling. The service was friendly, but not above the minimum levels of courtesy. The room above mine had plumbing issues and there was water running off the ceiling in my bathroom and all over the floor. I notified the front desk, but they never sent a maid to my room. They just fixed the situation upstairs. I had to request a maid a second time, and then they cleaned the mess up. For the intended purpose of the room (a safe place to sleep after a bachelorette party), this hotel did fine. Bonus was close proximity to 131, and how surprisingly quiet the environment was.
Genuine Hotels.com guest review
1 night trip Mar 21, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Motel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Not fancy but had all of the basics. Room was clean and facilities were nice. It is good to know there are still some good motels out there, like this one.
Genuine Hotels.com guest review
1 night romance trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Business trip hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a quick one night business trip but the staff was polite and helpful.
Genuine Hotels.com guest review
1 night business trip Mar 17, 2015
Rachel
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room was nice and bed was comfortable. All in all a nice experience.
Genuine Hotels.com guest review
3 night business trip Mar 9, 2015
Jennifer
US
4.0 / 5Excellent
"Good stuff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great location at a great rate, clean, with friendly staff
Genuine Hotels.com guest review
1 night business trip Mar 8, 2015
damien
US
3.0 / 5Good
"Nice hotel fairly close to Van Andel Arena."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We only stayed for one night, but it was a nice hotel. Staff was very friendly.
Genuine Expedia guest review
Other trip Feb 12, 2015
Trina
US
3.0 / 5Good
"Close to my daughters"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Not enough lights! Could not even read it was so dark in the room. Tv did not work and we had to call for directions on how to reset
Genuine Expedia guest review
Other trip Jan 12, 2015
paula
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Clean. Ten minutes from downtown and the mall. Easy to find. Staff was great.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel close to downtown and shopping."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean facility and friendly staff. Breakfast exceeded expectations!! Late checkout time of noon made it a no-rush morning preparing for departure.
Genuine Expedia guest review
Other trip Jan 3, 2015
Chris
US
4.0 / 5Excellent
"Close enough to Grand Rapids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is very nice but in more of an industrial area. We had two issues that were resolved to our sastisfaction. I would stay there again.
Genuine Expedia guest review
Other trip Dec 15, 2014
Marty
US
1.0 / 5Poor
"Condition"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Lots of things were broken when we were there. The toilet seat broke, the bathroom door wouldn't lock, & the toilet by the pool was clogged. The chlorine in the hot tub was so strong, it wasn't even comfortable to sit in there for more than five minutes.
Genuine Hotels.com guest review
1 night family trip Aug 3, 2013
Chloe
US
5.0 / 5Outstanding
"close to highway and comfortable beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room was spacious, clean, comfortable, good linens and pillows. The spa was refreshing after the day. Easy access to the highway although all of grand rapids seems to be under construction. Polite staff and adequate breakfast.
Genuine Hotels.com guest review
1 night trip Jul 23, 2013
A Traveler
US
4.0 / 5Excellent
"Good Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Traveling on business, close to where I needed to be. Everything was as advertised. Would recommend and stay here again.
Genuine Hotels.com guest review
1 night trip May 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Better than Expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
I had a good stay at this hotel. The room was clean and updated, the walls were not paper thin, and the hotel's location was convienent because it was close to the highway I needed to travel on frequently for the weekend. The surrounding neighborhood didn't look the best but I never felt threatened. I would say the hotel needs improvement on their breakfast menu though. It left a lot to be desired. Overall, I would definitely stay here again. I enjoyed my stay.
Genuine Hotels.com guest review
2 night trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great hotel. Friendly staff. Good breakfast.
Genuine Hotels.com guest review
Trip with friends Mar 26, 2013
Brian
US
4.0 / 5Excellent
"Good choice for the price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel for the price. $12 taxi ride from downtown. Right off highway, easy to find.
Genuine Hotels.com guest review
1 night trip Nov 8, 2012
Dan
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Beautiful room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Beautiful room with kitchen, sofa and bed. It was too enough for me but I could be relax. Nice stay. Highly reccomend for long stay.
Genuine Hotels.com guest review
1 night trip Apr 25, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night trip Apr 28, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night business trip Apr 26, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night family trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Apr 13, 2015
Javarri
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night family trip Apr 2, 2015
Steve
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Oct 5, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Nov 26, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
Romance trip Aug 7, 2012
A Traveler
US

TripAdvisor reviews for Best Western Executive Inn & Suites

Overall rating:Based on 132 traveler reviews

Most recent traveler reviews:

Overall Rating
"VERY NICE ROOM AND LOCATION"
05/18/15 Joe D VICKSBURG, United States
Nice location. Right off the highway. Only 3 miles from downtown Grand Rapids and Van Andel arena. Many restaurants near by, and I would recommend the BeltLine Bar. Staff was very helpful and attentive. Easy check in and check out.
Overall Rating
"Comfortable & Convenient"
05/18/15 Janet C Saginaw, United States
I had traveled to Grand Rapids to attend an event @ GVSU; Also wanted to go into downtown Grand Rapids & both were easy to get to from this hotel. Reasonable rate as well -- other lodging was considerably higher.
Overall Rating
"Nice place friendly staff"
05/14/15 Jeff W
I stay here every Thursday for work. The rooms are always very clean. The pool and hot tub are very nice. And Michelle in the front desk is always helpful. I like the early check out option. And the breakfast is as good as or better than any other hotel.
Overall Rating
"the place was great and the worker was very helpful, her name was shelly i believe"
05/12/15 RACHEL K
she was very informational on the restaurants in the surrounding area and very friendly. when i asked her for jetts pizza near by she not only confirmed they delivered there for others in the past but supplied the number for them within seconds. she made the stay very nice and pleasant.
Overall Rating
"Great Deal close to everything"
05/12/15 Steven J Thomaston, United States
Whether for business or pleasure, the Best Western Executive Inn & Suites in Wyoming, MI is the hotel for you. If you are on business or in town for a graduation, this hotel is a great home away from home. Starting the day with their generous breakfast service to nicely kept pool and fitness center, this hotel makes being on the road a great experience.
Overall Rating
"Excellent Hotel"
05/12/15 brendelb Reading, Michigan
Excellent Hotel convenient to shopping, downtown and the airport. Easy check-in and check-out. Lots of breakfast choices. Staff friendly. Parking lot felt safe--well lit. Pool area nice and clean. Rooms clean.
Overall Rating
"Good But Not Great"
05/08/15 Nome_AKDavid Nome, AK
We chose this hotel because we needed a place to stay in order to make early medical appointments with our child at Helen DeVos. This place fit the bill as it was only about 10 minutes away and was about as close as one could get to the hospital district without paying absurd luxury business hotel rates. The hotel is a fairly nice hotel located in what did not appear to be one of the best parts of town - but honestly we arrived late and left early. The property, as stated is fairly nice - especially all the common areas. It also was a quiet hotel, at least on the weeknight we stayed. The reasons I didn't rate this hotel higher were the lack of vent fans in the bathroom, the caulking around the tub was not done very neatly, and the sheets were not the best quality (The towels were great though). The hotel staff were very friendly and went out of their way to make our stay pleasant and comfortable. Michelle at the front desk was exceptionally helpful with bringing a crib to our room as well as helping with the computers in the business center. I would definitely stay here again and would recommend this hotel if the location fits your needs.
Overall Rating
"False Advertising"
05/08/15 Jeremy K Kinde, United States
We did not recieve the room that was reserved a month prior. Only one TV worked. There was no vent fan in bathroom and some items were broke or not maintained. Only bedroom recieved HVAC's. The refridgerator did not keep items cold and of course finally, This was not the room I was advertised, reserved, requested at desk upon arrival or the room that I paid for.
Overall Rating
"Top notch stay"
05/05/15 1953cindy2015 Macomb, Michigan
The room was very updated and super clean. The staff was exceptional. My husband left his jacket with the car key in the pocket inside the closet of our room. When we realized it was missing I called the hotel and they had the jacket and key and went out of there was to make arrangements to get it back to us ASAP. They were so helpful and friendly. Kevin was just a great host at the desk. So friendly and personable. Jennie really helped with the jacket problem. Thanks to everyone at best western!
Overall Rating
"First Time"
05/02/15 Bruce F
We were well pleased with the staff and the hotel and our room. Room was differently more than we thought it would be. When you first drive into town it makes you wonder if you want to stay here. Town looks a bit rough, but this place makes all that go away. This place is a blessing.
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