All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here129 Paoakalani Ave, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 438 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.6
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Great staff and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff is friendly. The breakfast consist of different kind of breads, cookies and fruits. The room was clean and nicely designed, however a bit dark because the window is close to another building. You can walk to the beach in 30 seconds. There is also a buss stop just outside the hotel that goes to Ala Moana shopping center, it's called the Pink line.
Genuine Hotels.com guest review
7 night romance trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Quiet getaway in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed two nights on my own at hotel renew after staying a week at a resort in Maui. I thought I would feel a little let down without the big resort feeling, but I loved it. The service was great and I loved that it was small and quiet. The decor was nice and when I needed help trying to watch a dvd, someone showed up immediately. They had both shampoo and conditioner in the bath. I loved that! Everyone was very helpful and friendly. They even called me by name at the front desk. Perfect for a couple or solo traveler. Especially if you want to stay away from the crowds!
Genuine Hotels.com guest review
2 night trip Mar 21, 2015
Kristin
US
2.0 / 5Fair
"great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
very small room, decor was not very nice, room felt a bit crowded with all of the furniture, the toilet was a bit old. the service was as good as the location but the hotel is not worth the money
Genuine Hotels.com guest review
3 night business trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really had a great stay. Great location. Hotel personals are friendly. Breakfast is just right. Vallet parking is wonderful. We will be back.
Genuine Hotels.com guest review
6 night romance trip Feb 17, 2015
Daniel
US
5.0 / 5Outstanding
"Hotel close to beach with awesome employees"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel renew is a smaller hotel which is nice in busy Waikiki. What really sets this hotel apart are the employees. They will help with recommendations or set up a shuttle to go to different locations. They never made me feel like they were to busy to help like you get in other hotels. The only thing that was unpleasant was the slight smell in the hallways, but don't let that detour as the room was great!
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel next to the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great value. Room was pleasant and clean. Staff was extremely friendly and helpful. Location was perfect for everything we needed for our trip. We explored the island a lot, so we didn't need an all inclusive resort type of hotel. Would definitely stay here again, and recommend to friends and family that plan to vacation on Waikiki.
Genuine Expedia guest review
Other trip Feb 21, 2015
Dliteful
US
5.0 / 5Outstanding
"Fantastic Value Steps from Waikiki!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I cannot say enough good things about Hotel Renew and particularly, their staff. Every member of their team that we interacted with (front desk, bartender, maids, bellhops) were all friendly, outgoing, and sincerely interested in our stay and comfort. Renew is a smaller, boutique-style hotel with a modern decor (albeit a bit dated). It is located on the end of the Waikiki strip, near the Honolulu Zoo and Tiki's Bar & Grill. The current rates for Hotel Renew make it an excellent value. Upon check-in we had small issue with our room, but the staff at the front desk rectified it quickly, efficiently and with very minimal impact on our stay. Additionally, due to weather on the East Coast our flight home was cancelled twice, but they staff was quick and efficient in making us accommodations (granted we were lucky that they had 2 additional nights available). The included breakfast is basic: fresh fruit, muffins, pastries but the highlight is the fresh juice, but they run out quickly! Rarely are you able to stay at a place where the staff always seems available and eager to help, is able to make quick and efficient decisions that make you feel accommodated (and special), and impacts your stay in a positive light as much as the Renew. There are newer, brighter, and much more expensive hotels in Waikiki, but I would put the Renew staff against any in Hawaii! Thanks to the staff for an excellent stay! Aloha!
Genuine Expedia guest review
Other trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"Hidden fee"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
One night stay in Honolulu, at Renew by Aston, was o.k. But we had to pay 25.00$ boutique fee, they said it was mandatory...it was not mentionned when we made the reservation.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Gilles
US
2.0 / 5Fair
"Overall, it's not reasonable to charge parking."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The resort fee and parking are too high for it's level of hotel since only 3 stars. Ocean views upgrade for $40 per night but no balcony...also disappoint ocean view...totally not worth it
Genuine Expedia guest review
Other trip Feb 10, 2015
Anna
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very friendly and helpful. Great location. Beautifully designed rooms but a bit small. A good value for money.
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location right near Waikiki and many restaurants and shops. Nice hotel and the staff were all excellent! The price was reasonable and it included breakfast ... great deal!
Genuine Hotels.com guest review
1 night family trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location of this quaint boutique hotel. Comfortable room & bed. Quiet. The breakfast was ok, not great but enough to get you going in the morning. The added cost of daily parking was a shocker. I guess I missed that in the fine print. If I were to do this again, I'd skip getting a car as public transportation was plentiful.
Genuine Expedia guest review
Other trip Jan 29, 2015
Sandy R
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Very aesthetic. Rooms quite small.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
2.0 / 5Fair
"Not what expected from the pictures"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Room was dirty, stains everywhere. Not on the beach and view was of a building next door. Lacking basic amenities such as exercise room. When we got to the room bathroom sink and toilet were broken.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2015
Christian
US
4.0 / 5Excellent
"good location just one block from the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is in good location just one block from the beach and the end of Waikiki and also just a block from the Zoo. The centennial breakfast is also quite nice and the hotel staff is really great! The only small issue we had was the bathroom shower faucet needs to be tightened up and I also do not like the new industry standard of the added $25.00 daily charge for resort service fee. Otherwise I can recommend the hotel. I
Genuine Expedia guest review
Other trip Jan 21, 2015
kevin
US
4.0 / 5Excellent
"cozy jungle"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Aside from lack of parking and minimum staffing the stay was quite pleasant and relaxing.
Genuine Hotels.com guest review
2 night romance trip Jan 17, 2015
Ericson
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful customer service! We were welcomed by friendly and dedicated staff! Excellent hospitality!
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
3.0 / 5Good
"Great location by Waikiki beach area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The room and location is great but lack of parking is an issue around this area. The daily amenity fee should include the water bottles and coffee in the room.
Genuine Expedia guest review
Other trip Jan 20, 2015
Alaskan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Hotel Renew was in a perfect location. The location was at one end of the strip and walking distance to the zoo and aquarium. The beach is one short block away and Diamond Head was 5 minutes away by bus. The daily continental breakfast is convenient for early risers on the go. The photos on line were spot on with the appearance in person. The staff was friendly and knowledgeable. I definitely would return.
Genuine Venere guest review
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is great! The staff is very accommodating and the location is amazing! Pay the upgrade for the ocean view.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Susan
US
4.0 / 5Excellent
"Its a nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location is good, but the pool and fitness is in another building which sucks. Also the free breakfast isnt really a breakfast, its more of a muffin and coffee type of thing. And its in there small lobby!
Genuine Hotels.com guest review
3 night romance trip Jan 2, 2015
HALIDA
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel right next to the beach. Valle made parking easy. Have free movie rentals if you want to spend the night in. The area is packed with tourists.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
1.0 / 5Poor
"So loud!!!!"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Constantl noise due to a service road in back of the hote and from the other much larger surrounding hotels. Noise never stops, day or night. Also, the room and bathroom were very dark from lack of lighting anywhere. Very depressing.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
1.0 / 5Poor
"Lipstick on the pig."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
It's an old stinky building which they tried to improve it by using modern decoration. The rooms smell horrible almost impossible to bath without having scented oil in the room. Located at the corner of the street which has a lot of hustle with lots of drunk. So you can't go to sleep until 1 am. The walls are so thin that you can hear the water from above toilet running through the pipe.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great Boutique Hotel on the edge of Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great little boutique hotel. On the edge of Waikiki, so easy to get in and out of the otherwise congested tourist area for day trips around the island. Friendly staff, continental breakfast, free internet -- a good value. Only negative was the lack of enough convenient electrical outlets in the room for electronic devices and chargers.
Genuine Hotels.com guest review
4 night trip with friends Dec 6, 2014
Kenneth
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Convenient location. Awesome staff. We enjoyed staying here because it's small and cozy. Not crowded and noisy. The modern decor adds a nice touch. We would stay here again.
Genuine Hotels.com guest review
4 night romance trip Dec 1, 2014
Veronica
US
5.0 / 5Outstanding
"Great staff! Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect hotel for traveling solo. Great location with a great staff.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel near the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed here for a night on a one-night stopover. The hotel is a block from the beach and restaurants, quiet, and in good condition. The staff were lovely. Definitely recommend staying here. It is about a $40 cab fare to the hotel from the airport.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice clean get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was the perfect place for a romantic get away. It was in the perfect location. Walking distance from the beach, zoo, aquarium, diamond head, Teddys bigger burgers.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"A Hotel That Has Extra Amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is a nice hotel. The staff is its greatest attribute. They are attentive and helpful. I hope the Aston appreciates the quality of the people working for them. That being said, I have a couple of complaints. I don't appreciate paying an extra $50 per day for amenities and parking. If you pay for them, they really aren't amenities are they? Also, our room was incredibly noisy. They was no escape from the sound of the AC from the massive Marriot across the street and the constant stream of busses. But that's probably true everywhere in Waikiki to some degree. Noise interferes with the process of renewal. That's why we prefer the Big Island. We were glad to get back to peace and quiet.
Genuine Expedia guest review
Other trip Nov 22, 2014
Ed
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Clean and friendly grate location one happy block off of Waikiki Beach. We will stay there again.
Genuine Expedia guest review
Other trip Nov 21, 2014
steve
US
5.0 / 5Outstanding
"Excellent smaller hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great place to stay if you want a hotel to go do stuff - it's not a big resort hotel, but is a great place to base yourself. Nice to be able to access pools at bigger hotel across the street. Staff was very accomodating and friendly.
Genuine Hotels.com guest review
4 night trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"In the middle of everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome little boutique hotel. If you want quality over quantity this place is perfect. The rooms are a little smaller than standard rooms but they are leaps & bounds nicer. The hotel is only a 100 yards from the beach, 100 yards from the bus stop that takes you everywhere & next door to a steak house & seafood/ sushi bar. The hotel has a free dvd machine in the lobby so you can watch movies in your room if you want. The only thing I would change about the hotel is the breakfast. It only offers fruit & bread/ muffins but they have some good banana nut muffins. Wish they would of had cereal but that's my only complaint. Me & my wife will definitely be back when we visit Hawaii.
Genuine Hotels.com guest review
3 night romance trip Oct 8, 2014
Randy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great experience and will return soon. Enjoyed the activities and the beach was great. Beautiful State
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
it's good to stay but nothing special.. and breakfast is simple (bread and orange juice and coffee)
Genuine Expedia guest review
Other trip Sep 28, 2014
Edwin Seok
US
4.0 / 5Excellent
"Nice location close to everything"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff are very nice n friendly but the room was ok. The mattress wasn't comfortable enough, sheets n pillows were ok too! For more than 200 dollars per night I expect more! Parking was $25 per day plus extra $25 resort fee! The swimming pool n gym were located in Marriott resort which was cross the street!
Genuine Expedia guest review
Other trip Sep 20, 2014
Jeanydoggy
US
5.0 / 5Outstanding
"Clean, modern, convenient with wifi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Pros: Well maintained, clean, neat with a lot of tiny conveniences Cons: Parking is valet and essentially in the middle of the road but it's quick and an understandable compromise for a great location
Genuine Hotels.com guest review
1 night business trip Aug 28, 2014
A Traveler
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was better than expected. I think it was best location of all the places I stayed. Close to the beach, shops, dining. Surrounded by all you need to enjoy. Staff was friendly. Rooms were nice, only thing was it was very small. Overall, great place to stay.
Genuine Hotels.com guest review
2 night family trip Aug 7, 2014
A Traveler
US
4.0 / 5Excellent
"Over all great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Over all it was a great stay here. The only down fall is that the hotel is a good walk to the bars and resturants.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
4.0 / 5Excellent
"Quality experience but beware of extra charge"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall a good stay but do take care of the mandatory $25/day charge they put on you when you check out. This is supposedly for "facilities use" which they said is not included when you buy the hotel online. Why this is not included in that "total" price is not clear. If you're staying for a week that cost can become quite a bit. The staff were all friendly, helpful and the location is great. Internet is weak and didn't work much while we stayed there, despite the facility charge.
Genuine Hotels.com guest review
7 night romance trip Jun 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Best kepted secert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We truly enjoyed our stay and the location was perfect. The staff was very good and 2 that I can remember, Shar the Bar tender and Jon the bellmen and our housekeeper on the 9th floor. The view was fantastic.
Genuine Expedia guest review
Other trip Jul 2, 2014
Larry
US
5.0 / 5Outstanding
"Boutique hotel within a block of the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were looking for four reasonably affordable days on Waikiki. Hotel Renew was a great choice. We had access to the adjacent Marriott pool and exercise facility. And we were a city block from the beach with a nice view of the beach out the window. Recently updated rooms. Very helpful staff.
Genuine Expedia guest review
Other trip Jun 28, 2014
John
US
5.0 / 5Outstanding
"Cute boutique hotel 1 block from Waikiki Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is small compared to the resorts surrounding it and the continental breakfast was sparse, but the the rooms were very modern, clean and the staff was incredibly friendly. And best of all, it was 1 block from the turquoise waters of Waikiki. For the price, you won't find anything better. We stayed 10 nights and felt right at home. We will definitely be back and highly recommend this hotel.
Genuine Expedia guest review
Other trip Apr 20, 2014
Brandon
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a good time there. The only thing that can be improved is the room service. The room will only be cleaned upon request. A positve point to mention is the breakfast, which is included.
Genuine Hotels.com guest review
5 night romance trip Apr 8, 2014
Toni
US
4.0 / 5Excellent
"Aston great value, friendly!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
If you are looking for value the Aston Renue fills the bill. The staff is excellent and cater to their customers. The staff wants you to have the best experience possible. The rooms are small but clean and adequate. All rooms have small refrigerators and a very large 50 plus inch TV. Current released to videos are available, free. This is nice after a long day touring to be able to lay back and enjoy before going to sleep. The location is good, less than a block from the beach, zoo, and near value priced restaurants. The Tiki at the Waikiki Beach Aston has good music nightly, Wolfgang Puck's meals are a great value and taste great. The Pacific Beach Hotel is 2 blocks away you can dine in front of a large aquarium although it was pricey. If you are going on a tour, tour pickups are just steps away from the Aston Renew front door. If you need additional help an Expedia Help Center is at the sister hotel Waikiki Beach Aston.
Genuine Expedia guest review
Other trip Apr 5, 2014
Steve
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staffs were very approachable and friendly. It's my first time in Honolulu and the staffs gave some great restaurant recommendations.
Genuine Expedia guest review
Other trip Mar 30, 2014
Joshua
US
5.0 / 5Outstanding
"Would stay again!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We booked this hotel through Expedia as a package, flight & hotel deal. Best hotel we could have chosen!! Super close to the beach, may not have perfect ocean view from rooms but with in a 2min walk to the sand!! The staff was more then helpful and courteous. The rooms and hotel were set up nicely. If your looking for a small, more modern feel, I definitely recommend this hotel.
Genuine Expedia guest review
Other trip Mar 24, 2014
Megan
US
4.0 / 5Excellent
"An Almost Perfect Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotels design was absolutely spectacular, and the location perfect. The girls behind the front desk are wonderful and make you feel right at home. The downer for me was one detail. They charge an amenity fee per night for no amenities! By charging a $25 fee per night, they draw attention to the fact that there is no fitness room or pool on site, no hot breakfast option, no agent to book tours, no hospitality room to clean up for your night flight departure... all of which neighboring hotels offer with no fee. They offer to you a scent for your room which is very nice, and a glass of juice upon arrival. Is this what the amenity fee is for?!
Genuine Hotels.com guest review
1 night trip Mar 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel near to Beach, good restaurants!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Ocean View from Hotel room~ Nice Customer Service~ Free and Yummy Breakfast at morning~ Free Wifi~ Near to Tour Bus Stop One Block away to waikiki beach~
Genuine Expedia guest review
Other trip Mar 17, 2014
Joanne
US
5.0 / 5Outstanding
"Awesome Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay was excellent since the beginning. The warm towels and the pineapple juice was a nice touch. EVERYONE, including the house-keeping staff was friendly. The hotel seems fancy, but there was no arrogant attitude among the staff. They responded very quickly to fix a light fixture that was broken. Continental breakfast was great. I liked the coffee and hope they serve more of those pastries with bacon in them. Vallet Parking staff was also helfpul, friendly and knowledgeable. They always offered help when needed (for example, giving directions to a specific location). The only draw back is the fees that they charge that is not included with the hotel stay (e.g. amenity fee, vallet fee); however, they are upfront about these costs (it was on the expedia website) and we were already aware of this. It is however, worth the extra cash for those comforts.
Genuine Expedia guest review
Other trip Mar 11, 2014
G
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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