"Another good experience"
I have stayed here annually for the last 6 years . Having the extra room is such a bonus in crowded Shanghai. Can use it for business meetings. Neighborhood central and interesting . Highly recommend. Staff helpfulGenuine Hotels.com guest review
We enjoyed our stay at the New Harbour with a very short distance to the Metro station and surrounded by many resturants, we don't speak the language though so had to ask for menus with English. There was a little noise coming from the streets but not enough to keep us awake and anyway I expect that in such a big city. Apartment was very spacious, just […] as well we like the firm Mattresses! Elevators were fast and efficient too. Read moreGenuine Expedia guest review
Staff was very helpful in getting us taxi and providing us with additional information, when requested.Genuine Expedia guest review
"Good Family Atmosphere. Fabulous pool."
Felt the staff need to understand more English . Very close to all tourist needs . Non European food in the area . Would stay again as room was very comfortable and very clean . Taxis plentiful. ClaraGenuine Expedia guest review
Very reasonably priced. Nice breakfast. Bed a little hard.Genuine Expedia guest review
EVERYTHING PERFECT. ROOMS NEED TO BE UPGRADED.Genuine Hotels.com guest review
Spacious and comfortable.Genuine Hotels.com guest review
"Well equipped and decent value for money"
Decent hotel and good value for 3 room apartment. Good kitchen and good aircon and clean etc. BUT not as close to the Bund as they make out and a long walk with young kids. Also the pool was closed for the time we were there with no notice given and this was one of the main reasons we chose this hotel. Staff not unfriendly but not over helpful eith […] er. Read moreGenuine Expedia guest review
"Very good for value"
I stayed at this hotel with my wife for 21 nights. The room was spacious and comfortable. Not a fancy hotel, but very good for value. Just 3 minutes distance from subway station. Also this hotel is located right next to Yunnan Street, which has a lot of good local restaurants. Highly recommended.Genuine Hotels.com guest review
We were very pleased with this hotel. It was good value and we were thrilled that the three bedroom suite really was three bedrooms. Plus two bathrooms, living room and good kitchen. There was a complete lack of cutlery in the kitchen, but I presumed we could have asked for some (perhaps for extra cost?), but we had some plastic cutlery with us anyway. […] The bathrooms were modern and clean, and the air-conditioning was effective. This is not a luxury hotel but very good, clean and comfortable. We would definitely stay again if we could get the same discount rates. Read moreGenuine Hotels.com guest review
"Pleasant hotel close to the centre of Shanghai"
This is a pleasant hotel close to the centre of Shanghai, and to the Shanghai museum and the shopping district. The restaurant is a good place to eat, and there are a couple of other places to try in the streets nearby. The hotel was once clearly a very desirable place to stay, though it is not as new as it once was.Genuine Expedia guest review
Overall our stay was good. Only staff at the counter spoke English. Main criticism was lack of cooking utensils. They have a reasonable kitchens with gas stove but nothing to cook food. We couldnt understand the logic behind this. We ended up buying pots as we were planning to cook most of our dinners. We were also at a loss to find why swimming caps […] are needed to use the pool. We ended up buying cpas but at the pool seen people swimming without caps. Read moreGenuine Hotels.com guest review
"Great hotel. Nice, clean room."
Taxi drivers have a hard time finding this place, so if you have GPS with offline maps on your phone, that'll help. So many things to do within walking distance! I had a two bedroom suite, so the room was quite large and very well priced when split amongst all those that stayed there. The bathrooms provided just about everything you need. Air conditioning […] worked well. Read moreGenuine Expedia guest review
hotel was good rather a bad smell in bathroom coming from drains they say. the funniest thing was you had to wear bathing cap in pool, have been all over the world and never had this problem. everything else was good rooms very roomy breakfast good, staff good, english okay overall enjoyable stay would recomend.Genuine Hotels.com guest review
The apartment was old but the cleanest I have seen . No old or mould smell actually went barefoot which I never do . We did our washing and just took it to the laundry to use the industrial dryers .We were comfortable as we're our Grandchildren . We did not eat there so can't comment . We did not love the position of the hotel but close to almost everything […] with a little effort . Read moreGenuine Expedia guest review
I booked a sinle room apartment for 2 nights. Was disappoined in the first night, I was assigned a very small sigle room apratment even did not equipped with kitchen and no space in living room to put the TV set. The duty manager replied that there was no better rooms available. Okie, it's fine but I shouldn't be charged at same standard rate given […] the assigned apartment was at lower standard. Read moreGenuine Hotels.com guest review
"OK but probably better properties available"
The Hotel was a little difficult for most Taxi drivers to find but is a pretty central location to shopping, The Bund. Staff not overly helpful in terms of giving directions. Average decor but would be ideal for family/self catering stay.Genuine Expedia guest review
"Well located, especially good for families"
When arriving, you have no idea what t expect. The signs pointing the way to the hotel look a bit old and decrepit and you wonder how bad it might be, but these apartments did the job for us. With two separate bedrooms, we had lots of flexibility in how we managed our evenings, unlike in hotels where we're all sharing the same space. There was a big […] fridge, cooking area and good enough bathroom. None of it was flashy or swish, but it was practical and well located. Food was "acceptable" - nothing fancy, but nothing to be scared of. The one big improvement we thought would make it really practical would be to have broadband wireless on all floors, rather than just in reception. Read moreGenuine Expedia guest review
Nice hotel and near Nanjing road with plenty eateriesGenuine Expedia guest review
Hotel location is good, steps away to supermarkets. Hotel room is a bit old, needs renovation, especially bathroom. The only inconvenience is no Wi Fi in the room.Genuine Hotels.com guest review
Over all is à vert good hotel. Definitely will recommend it to other.Genuine Expedia guest review
"A Must Stay"
We found the hotel to be extremely clean, friendly staff, the restaurant excellent, great location (only 10 minutes walk from People's Square, Nanjing Road and Yuyuan Gardens).Genuine Expedia guest review
Stay was comfortable. Room spacious enough for family. No DVD and poor internet was disapionting. Also very disapionting was that the apartments were advertised as self contained, yet they had no kitchen utensils other than plates and bowls and no laundry faclities. When we enquired at reception we were told we could hire them, unfortunatlly, for us […] we wanted to hire a toaster, which they didn't have. Is this a ploy so guests have to use their breakfast buffet/room service? Would also have been helpful if people working in reception could speak English. Trying to seak help for directions proved teadious and costly as on occasions we were taken to the wrong location. Overall we enjoyed Shanghai, but we were a little disapionted with the apartment. Read moreGenuine Hotels.com guest review
"Near the city hotel"
It very near to major shopping centre in shanghai city, but the room itself is let down for it non kitchen concept.Genuine Hotels.com guest review
"Rubbish. Overpriced. Avoid."
Pictures are totally misleading. Booked and paid for an 'executive bedroom suite located on floors 16-25' Asked the reception why we were on the 11th floor, they assured us this was 'an executive room'. Was stuck in a bland, poorly decorated room on the 11th floor which was far from executive. Kitchen had no pots, no pans, no cookware, no cutlery, […] no glassware, no toaster. There were 2 bowls, 2 plates, 2 cups and 4 chopsticks.The complimentary items: 4 teabags, 2 sachets of sugar and two bottles of water. No Wifi, which in Shanghai is very, very rare. They only had wired phone connections at extortionate pay per minute phone charges. TV was an ancient small old tube-style one from the early nineties. Room was freezing cold. Single glazed windows were drafty and traffic noise came though easily. Getting the deposit back at check-out was absolutely chaotic. They had lost the card details they took and claimed I should have kept the reciept. Quite how this place managed to get the "Expedia Insider's Select" award proudly mounted in their reception is beyond me. Read moreGenuine Expedia guest review
"5 nights in New Harbour Service Apartment"
Clean and spacious 2-bedroom apartment with a small kitchen. Large living and dining area. Helpful porters. Convenient location although not easy to catch a taxi unless you walk to the main road. A couple 24-hr convenient stores nearby. Walking distance to shops, restaurants, MRT, etc.Genuine Hotels.com guest review
"Comfortable Family Apartment"
Well presented, comfortable apartment with a good layout for a family and good basic facilitiesGenuine Expedia guest review
"Close to centre of town"
I found the Apartments were off the main road but in a good position to visit most of the sights. In some cases a short taxi ride, the Metro is close and you could walk to a lot of the tourist/shopping areas within 10 - 15 minutes. The Staff and facilities were very good.Genuine Hotels.com guest review
We stayed two weeks and used it as a base for day trips. Internet was the biggest disappointment. Despite advertised there was no Internet access in room. They claim it was for wired access only but despite buying a gadget so I could link my IPad to the Internet it failed to work. There was quite a bun fight in the lobby as people tried to access their […] wireless services in the lobby area. Another little gripe was the fact that despite their advertising that rooms are fully equipped for cooking you had to actually hire pans to do this. The rooms were made up daily with clean towels and complimentary bottled water, good swimming pool although I did not understand segregated sauner and steam room facilities. That was a new one for me. Not a bad hotel if you're staying for a couple of days before moving on. Staff very friendly and helpful. As I said earlier my only major gripe was the poor Internet facilities. Read moreGenuine Hotels.com guest review
"close to downtown amenities"
Enjoyed my stay, staff very friendly and efficient. Accomodations clean and comfortableGenuine Hotels.com guest review
"Close to Nangin Rd which is great for shopping,"
The room is clean and the beds are large and comfortable.Special requests are expediently attended to.Genuine Hotels.com guest review
"Location hard to beat"
Excellent location for tourists and business alike. Only a 10 minute walk to Metro, Nanjing shopping area or The Bund. Plenty of authentic and inexpensive local restaurants in the next street. Only negative is that you have to hire cooking equipment if you want to prepare food in the apartment kitchen.Genuine Expedia guest review
The hotel has a good location, stunning service,we like it.Genuine Expedia guest review
"excellent for family vacation"
Superb location- a few min walk east to Yuyuan, a few min walk west to Xintiandi, 10 min walk north to People's Square & Nanjing Lu, 2 min walk west to Dashijie metro, best 1 min walk west to restaurants & bakery, oh yeah, 1 min walk south to hospital, which was great cos my daughter got the flu. In-house restaurant was OK for passing the typhoon. Hotel […] pool doesn't have a shallow end so not good for kids, even my wife felt nervous (she's 1.6m). No wifi in the room tho there is in hotel lobby. TVs in living room & master bedroom but not in 2nd bedroom. Read moreGenuine Hotels.com guest review
"New Zealanders in Shanghai"
Excellent home away from home.3 bedroom appartment room 2307(grab this one)2doubles,1 single,2 bathrooms,1 with washing machine, sep kitchen, lounge & dining room. 23rd floor with great views over the city to the bund.Good airconditioning.Easy walking distance to bund 15-20 minutes.Tips for your stay:- Buy a public transport debit card at airport next […] to Mag Lev station -good for mag lev, metros, taxis, ferries, McDonalds etc. Ride the Mag Lev 341KMph.Buy monthly prepaid Iphone contract-china unicom store- 96yuan. good 3g coverage. Supermarket under hotel. Buy washing mach soap powder, pot fry pan, knife/fork, etc not supplied in rooms.Taxi cost 14yuan (within city limits)Great shopping but barter hard- business shirts 60 yuan, shoes 125- 200yuan, Gucci bags 200-300yuan.Fake watch 100yuan max. Wine very expensive. Beer in 600ml bottles cheap.Enjoy-great place. Read moreGenuine Expedia guest review
We enjoyed our experience with this hotel and would come back again. Easy walking to most places so location was exceptional. Staff were very accommodating and the language barrier was part of the experience - everything got through in the end.Genuine Expedia guest review
"Super value - convenient, clean, and budget"
i did not check out other hotels in Shanghai because of slim budget; New Harbour Service Apt became my designated hotel in Shanghai.Genuine Hotels.com guest review
"All the air-cond units need replacement /servicing"
(1). Premises : The lobby was very impressive but the rooms were very old! The place is old and needs more maintenance - espc the air-cond units were not working well! Met other guests in the elevator and we all shared similar complaints that the air-cond was not cold even when turned down to 19 degrees C! It was like outside temperature in summer! […] I had to call several times to fix this problem before we were finally shifted to another unit. It was better but we still had to set the temp to 19 degrees C for a temp that felt like 24 degrees C. (2). Services : House-keeping services very pleasant, and clean although slow (have to wait a long time for them to respond). Bell-boys and staff at gym/swimming pool were very friendly and welcoming, However, the services at reception counter was poor - female supervisor extremely fierce and unfriendly. We asked questions abt transport, nearby locations,etc. and all our queries were met with impatience. All the receptionist staff seem in a hurry to brush us off and not very helpful at all. (3). Location : very convenient - near convenience shops, eating places, and subway MTR station Read moreGenuine Hotels.com guest review
"Good location, dated apartment"
Location was good, 5 mins walk to metro and 15 mins walk to Nanjing Road. We had a one bed apartment, it was clean but dated, no kitchen just a fridge and microwave! TV in bedroom but not in small living room. Gym and pool looked good but didn't get a chance to use them. Wifi only available in lobby. Overall ok but could have got a better hotel for […] similar price. Read moreGenuine Hotels.com guest review
Hotel is steps away from supermarket, pastry shop and close to Yuyuan market/Nanjing road/Xintiandi by taxi. Location is great. Staff is efficient and communicates well in English. Room was clean but there were no utensils/kitchen pans/pots provided. Internet was unreliable, sometimes would cut off and takes a long time to connect. Overall, I recommend […] this hotel for its location, it is good value for money. Read moreGenuine Hotels.com guest review
"not the hilton"
in a great eating area,rooms need refurbishment. ,staff mostly unfriendly,3 bedroom apartment a good size, beds very hard ,pretty good breakfast.close to subway lineGenuine Expedia guest review
"Affordable & Cosy Service Apartment"
The service apartment is quite cosy for those who needs to stay in Shanghai for either business trip or leisure. The apartment is equipped with facilities such as kitchen and a small living area. The cleanliness of the room is good and it is within 15-30mins walking distance to the Nanjing shopping area. By taxi, it is also convenient to get the attractions […] and to the airport its slight less than an hour depending on traffic (<150RM). Read moreGenuine Hotels.com guest review
Thi is the third time we have stayed in this hotel--Loved it every timeGenuine Expedia guest review
"Shanghai world within walking distance"
Very Helpful staff on front desk and in the meals room.Great layback stayGenuine Expedia guest review
Tolles Appartement mit grandioser Aussicht aus dem 21. Stock. Großzügig geschnittene Zimmer, super Frühstück, gute Lage. Wir würden sofort wieder hingehen, wobei der Preis für chinesische Verhältnisse natürlich hoch ist.Genuine Hotels.com guest review
Wir sind mit einer Gruppe von 5 Personen gereist und haben dementsprechend ein Apartment für 5 Personen gebucht. Das war einfach perfekt! Es gab zwei Zimmer mit jeweils einem Doppelbett und ein Zimmer mit einem Einzelbett. Das Apartment hatte zwei Bäder, so dass wir uns selten in die Quere kamen. Außerdem gab es ein modern eingerichtetes Wohnzimmer, […] in dem wir häufig den Tag haben ausklingen lassen. Das Zimmer war sehr sauber und die Betten unglaublich bequem. Der einzige Nachteil war die begrenzte Anzahl an Steckdosen. Die Lage des Hotels ist auch toll. Yuyuan Gardens und der dazugehörige Tempel sind in 15 Minuten bequem zu Fuß zu erreichen, genau wie der People's Square und die Museen. Zum Bund dauerte es ca. 30 Minuten zu Fuß. Da es eine Reihe U-Bahn-Stationen in der Nähe gab, konnten wir auch den Rest der Stadt bequem und schnell erreichen. Read moreGenuine Hotels.com guest review
訂了三房一廳，入住的時候說沒有房間了，說之前入住的客人不肯退房，給我換了一房一廳和兩房一廳的。服務態度也不是很好。房間尚算乾淨，但住了三晚，已經跟前台說好了期間不用收拾，還掛了「請勿打擾」的牌子，還是三番四次進來。Genuine Hotels.com guest review
基本沒有什麼服務可言。服務員態度很一般，愛理不理。叫車最好自己來，結帳那天櫃檯竟然沒人。 房間算大，但乾淨度只及二星酒店。大堂很昏暗，大廳可以，窗戶可以遙望外灘和浦東，但傢具很舊，廚房沒什麼設備，微波爐好像是在那裡撿回來的。 我定酒店時要求要洗衣機，到了酒店服務員回我我的房間不會有。 今年年頭在印尼的公寓酒店讓我感到意外的好，房间舒适，样样齐全，服务員好客。沒想到這個被認為落後地區也有好酒店，我给90分。上海的這家一線城市的酒店也讓我意外，但是超差的，我只能給35分。我之前在福州，廣東省郊區的酒店都比這家好，真的沒想到。Genuine Hotels.com guest review
"Mye valuta for pengene til tross for svak norsk krone"
Idealt for familieopphold, sentral beliggenhet, nær T-bane og buss og det meste av Shanghai-sentrum kan by på, hyggelig og fleksibel betjening, trygg vaktordning, men ikke alle leiligheter er utstyrt med kjøkken og eller vaskemaskinGenuine Hotels.com guest review
"Fint med både soveværelse og opholdsrum!"
Det var en kæmpefordel både at have et soveværelse og en stue med sofa og lænestol mv. Man kunne slappe af på hotellet uden at sidde i sengen. Morgenmaden var ok, og det ligger ret centralt. Der er en del støj fra gaden i Shanghai, så det er en god ide at bo lidt højt oppe. 7. sal var ok.Genuine Hotels.com guest review
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