All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 171 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.4
  • Comfort
    3.8
  • Condition
    4.1
  • Neighborhood
    4.5
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3.0 / 5Good
"Good but not great"
We booked this resort because it was one of the few that allowed more than 2 adults in a room together. Starting with the good stuff: We booked a suite, and it was wonderful--plenty of room for all of us and our stuff. The resort itself is beautiful, as is the beach. The staff are all very friendly and work very hard. The bad stuff: Our expectations weren't high, but the food was still disappointing. Everything needed salt and hot sauce. The drinks were very weak, and by the end we were ordering an extra shot with all of our cocktails.
Genuine Hotels.com guest review
4 night trip with friends Jul 30, 2015
Lindsey
US
2.0 / 5Fair
had a special request and it was ignored because the hotel staff decided it was a mistake
Genuine Expedia guest review
Other trip May 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice and clean hotel"
Great place to get away and my wife and i pan to come back again next year!
Genuine Expedia guest review
Other trip May 18, 2015
Gino
US
4.0 / 5Excellent
Hotel needs a facelift...True... but, vacationers don't go there to just sit inside.. The Beach was Awesome !!... Absolutely Breathtaking.. This is a place to relax and soak it in !
Genuine Expedia guest review
Other trip May 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect getaway"
We loved our trip to RIU Yucatan. The staff was so friendly and professional. They were great entertainers and focused a lot on keeping the grounds clean.
Genuine Expedia guest review
Other trip Apr 21, 2015
Maddy
US
5.0 / 5Outstanding
"Wonderful stay!"
We just returned from Riu Yucatan, our second visit, and we were very happy with our stay. There was so much seaweed washed up on the shore this year all along the coast, much more than the last 5 years we have been there, but the Riu resorts were much more diligent cleaning it up than the other resorts. Kudos to the workers cleaning! We enjoyed everything about our stay, the food, the beach and the staff, can't say enough good about the staff, so friendly. We enjoy being able to walk for a mile along the beach. We had stayed at a resort not next door to other resorts and were only able to walk as far as the resort had cleaned the beach. This was another reason we like to stay in Playacar. And we were able to walk into town. A little far if you don't like walking but we enjoyed it. We will definitely return next year!
Genuine Expedia guest review
Other trip Mar 31, 2015
Bob and LeeAnn
US
5.0 / 5Outstanding
"My perfect beach!"
This is no reflection on the area or the hotel in anyway, but this is the earliest we have ever gone to this area in Riviera Maya and my beautiful beach was drenched with seaweed. I usually can't wait to get into this crystal aqua blue water but this year we learned that often in March for about 2 weeks although not predictable which 2 weeks, you might be subject to this seaweed permeating the the tides and beach.....so disappointing for me. We normally travel here in April have never seen this. Sooooooooo despite the fact that late April is getting to be already a little too hot for my husband, I'm sure to book a little later in March closer to April.
Genuine Expedia guest review
Other trip Mar 8, 2015
C
US
4.0 / 5Excellent
"Excellent Staff"
Enjoyed our stay at the Riu Yucatan, especially the pool and beach area. Plenty of bars , the service and drinks were excellent. The recently updated rooms were fresh and clean. The restaurants offered endless options . We ate mainly at the buffets. Enjoyed a big breakfast, snacks or nachos for lunch and back to the dinner buffet at night. The only negative, was our room was located really close to the outdoor stage and some of the music was a little loud at night.
Genuine Expedia guest review
Other trip Mar 7, 2015
Michael
US
4.0 / 5Excellent
"Beautiful pool area with view of the beach!"
Had a very relaxing stay! The view of the sea from the pool area was awesome! Food was great and the staff very friendly. The rooms, however, need updating and do not have very nice views.
Genuine Expedia guest review
Other trip Mar 4, 2015
Karen
US
3.0 / 5Good
"Food not that great"
They need more food variety. Also it is impossible to make reservations for the two restaurants they have.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"OK"
I would have liked to been closer to the beach, you would think booking 4 months in advance I could have this. The food was very good, to much of a hassle to get reseravations at the other resturants so we only did the Buffets. Very nice beach and plenty of walking trails.
Genuine Expedia guest review
Other trip Jan 29, 2015
Greg
US
4.0 / 5Excellent
"Entertainment staff amazing"
King size beds horrible(2 beds pushed together) Food great.
Genuine Expedia guest review
Other trip Jan 21, 2015
tina
US
4.0 / 5Excellent
"Wonderful Experience"
My husband and I went to RIU for our one year anniversary. We loved it! The food was great and there were plenty of choices. The staff is quick and will get you anything you need as fast as they can. The swim up bar was our favorite place the hang out during the day. No the resort is not a 5 star resort but it is excellent for the price! Our room was clean. Everyday we had a new towel animal left on our bed. If your extremely picky I wouldn't choose this resort. If your looking for a clean resort, fast staff, good food, awesome pools, and a excellent time i would choose this resort!
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
2.0 / 5Fair
"Riu Yucatan Dec 2014"
Dirty room (dead bugs every day), very old furnishings. Food was bad, everything was salty and overcooked. Choices were wide-ranging but food quality was low, and fair at best. Staff was very accommodating however, and were very helpful. Was very annoying to have to reserve themed dinner restaurants every night. Central location to everything, very close to Playa del Carmen downtown area. Hotel also right on beach, which is very nice and convenient. Beach accessibility is the top feature of the hotel.
Genuine Expedia guest review
Other trip Dec 29, 2014
Ray
US
3.0 / 5Good
"Newly renovated"
Food, staff, location, variety : good Front desk check in manager: rude 1st room dirty. 2nd room better but bed is horrible. They won't let you upgrade to suites after you realize the poor quality of the room even if you want to pay. If you could take room out of the equation it was good. That room wasn't the place to decompress after a long day. Experienced Mexico travelers stay away, people in early mid twenties not the place. Very family orientated and mellow.
Genuine Expedia guest review
Other trip Dec 26, 2014
ashley
US
4.0 / 5Excellent
"4.3 out of 5"
Great beach, pool and staff. Food was dry, blah buffet food. Excellent service with room issue. Rooms were average, no ocean views at all though. Quick walk to Starbucks and Playacar shopping area. About 30ish minute walk to 5th Avenue.
Genuine Expedia guest review
Other trip Dec 25, 2014
Tina
US
5.0 / 5Outstanding
"Beach access was great, hotel was too modern."
Hotel was good, the food was great alot to choose from. Hotel staff was excellent. The hotel was too modern for our likings, but it was very nice. We visited the Tequila across the street that was more of a Mexican feel. Overall a great hotel chain though and will definitely stay again.
Genuine Expedia guest review
Other trip Dec 12, 2014
Jason
US
5.0 / 5Outstanding
"Awesome hotel for our awesome vacation"
Accommodating staff, very tourist friendly! Lots of food options, good drinks.. great pools and even better beach!
Genuine Expedia guest review
Other trip Dec 11, 2014
sam
US
5.0 / 5Outstanding
Overall a wonderful stay!!! Staff was friendly and fun. Food and drinks were excellent, beach and pools were clean warm and fun. There was always fun entertaining things to do day or night. We had a few minor issues with our room but nothing the staff didn't handle quickly. We would absolutely return to the Yucatan.
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
5.0 / 5Outstanding
Very nice hotel, great staff. Restaurants and bars are wonderful. Close to the beach and easy to get into the town.
Genuine Expedia guest review
Other trip Nov 20, 2014
Andrew
US
4.0 / 5Excellent
"Beautiful beach"
Beautiful location and beach. Nice grounds were kept clean
Genuine Expedia guest review
Other trip Nov 20, 2014
susie
US
4.0 / 5Excellent
"Tacky"
They must have been high when they did interior design of lobby and main reastaurant. Actually quite disturbing trying to eat amongst all that gaudiness. We wondered if it might have been worth having stayed across street where motiff was 1000% more appropriate
Genuine Expedia guest review
Other trip Nov 20, 2014
Brian
US
5.0 / 5Outstanding
"Great scene"
Excellent staff Excellent food Clean rooms Best views in Playa
Genuine Expedia guest review
Other trip Nov 4, 2014
small business
US
5.0 / 5Outstanding
"Fantastic!"
I had a wonderful time at Riu Yucatan. The service is top notch, all requests are taken care of promptly with a smile. The food was delicious--plenty of options catering to a variety of tastes. The buffet featured a different world cuisine every night. Gorgeous fruit carvings displayed at the salad bar; great beverage service at breakfast and dinner. Clean, bright and comfortable rooms provide a complimentary room safe, minibar, iron and large umbrella. The swim up bar overlooks a pristine white beach with swaying palm trees and crystal clear Caribbean waters. The pool is massive and comes with plenty of loungers to accommodate extra guests. Riu Yucatan is a popular hangout for guests of the Riu Tequila across the street. I can't wait to return!
Genuine Expedia guest review
Other trip Oct 30, 2014
Polly
US
3.0 / 5Good
"Nice, on a great beach."
Didn't like that when it rains u have to walk with an umbrella to the lobby and restaurants. The hall ways r TOO WHITE, they need to be painted. The food was good, the drinks were so so.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
US
2.0 / 5Fair
"Maybe a three star"
Reception staff is nice. The rest rude they won't do anything to make your stay pleasant. Room is clean, common areas too The food is average , drinks are ok
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
4.0 / 5Excellent
"Huge Resort On The Beach"
Overall Riu Yucatan was a great time. The place is very big and there are lots of people. The food was OK. The breakfast buffet was large and very good and the dinners were good, but nothing to rave about. The food we ate outside of the resort at restaurants was much better, but we expected that. The staff were absolutely amazing, no complaints at all there. There was always someone there to answer any questions or help you with anything. Overall I would recommend it, but make sure you leave and explore a little as that was what made our trip better.
Genuine Expedia guest review
Other trip Oct 25, 2014
Cory
US
4.0 / 5Excellent
"Great place"
We loved our stay here for the week. The pools are great. Food is ok too although speciality restaurants aren't that great. Staff is amazing and very friendly. Very clean. Close to playa del Carmen in taxi. Excellent for couples and families.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
Good lots food lots drinking it is fun I love it from the first day to the last
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"one of the best hotels i've stayed"
i love this hotel, i stayed at this hotel for 5 nights and it was great. food was ok... but overall i like it employees are very helpful.,
Genuine Expedia guest review
Other trip Sep 19, 2014
Enrike
US
2.0 / 5Fair
"A lot of potential"
Good location, ok hotel bathrooms terrible clear glass door on the shower and no door on the bathroom not privacy at all food ok internet really bad even when you pay 15 dollars for the daily internet it works only on the room or the main restaurant so is not worth it, the reservations for the restaurants have to be made between 7-10 in the morning every day but it is a line to get one and is very hard to get one the food on the buffet is above average but after you finish eating you better take a shower because your clothing smell like you where cooking. They said they are a 5 star hotel definitely they are not front desk personal not too friendly swim up bar at the pool is just disgusting. One more thing if you planning on visiting this hotel bring lots of repellent there is a lot of mosquitos
Genuine Hotels.com guest review
3 night trip with friends Sep 14, 2014
George
US
5.0 / 5Outstanding
"very nice hotel, clean, excellent food, shows."
since the time we arrived the hotel we received a friendly welcome from Rosario the recepcionist and she gave us a welcome cocktail, the chefs, the food, the live shows evert night were excellent and very professionals, the hotel has its own beach and activities during the day, you also can use the other Riu for eating, swimming, dancing and to see the shows. I highly recommend this hotel, its very modern and all tge staff is very friendly.
Genuine Expedia guest review
Other trip Sep 13, 2014
Lily
US
4.0 / 5Excellent
"Great beach, good food would stay here again"
Was impressed with food and staff, room was nice but not great--little heavy on the pine sol but was very clean. One of better all inclusives I have visited. Pool area was just ok, liked being able to go to other Riu hotels nearby.
Genuine Expedia guest review
Other trip Sep 11, 2014
Wayne
US
4.0 / 5Excellent
"right on the beach"
The stay was very nice. Our room was located very close to the beach and pools. Everyone seemed very friendly from staff to guests.
Genuine Expedia guest review
Other trip Sep 8, 2014
Sue
US
5.0 / 5Outstanding
"Great hotel! Wonderful staff! Loved it!!!"
We had the best time in the world. The riu yucatan was very clean, nice, and a wonderful place to stay. The staff was fantastic and very accommodating. They always had a smile on their faces, and were always ready to help whenever they could. The hotel was extremely clean and we never had a problem with anything.
Genuine Expedia guest review
Other trip Aug 26, 2014
Zach
US
3.0 / 5Good
"Nice hotel with so so rooms."
Enjoyed our stay at Riu Yucatan. The food was good, the staff friendly the shows were an added plus, but the rooms left something to be desired. Two full size beds connected together. Shower only (no tub) glass door with no privacy and completely in the open.
Genuine Expedia guest review
Other trip Aug 20, 2014
Yle
US
3.0 / 5Good
"Well located hotel, nice beach!"
Be prepared to wait for your room after 3:00 pm , wear summer clothes! ... Hotel is nice,everything is in walking distance , installations are clean, the pool areas are nice and the beach is clean and pretty. It would be nice to have waiters that can bring the drinks to the pool or beach. Also the towel station and restaurant by pool close too early, they definitely should consider keeping them opened longer because a lot of people stay around pool later , also you get hungry and have to go to the lobby to get something. Also there is a lot you can improve in the after hours snack station at the lobby... it was always empty and messy. In general I felt the lobby staff to be not helpful and the hotel does not try to find a way to help you. You should be a little more flexible regarding people in late hours in lobby bar, people coming in the lobby to meet with friends and leave, etc. You have a nice hotel but it would be great if you improved those little things. Thanks
Genuine Expedia guest review
Other trip Aug 12, 2014
Melissa
US
5.0 / 5Outstanding
"Nice hotel, close to the beach"
Had a great experience. Food was great , staff were very friendly. Great experience would go back to this hotel.
Genuine Expedia guest review
Other trip Aug 8, 2014
A Traveler
US
3.0 / 5Good
"Nice, modern. Pretty beach"
Beach was nice, remodeling was very modern and nice. Staff were nice. No bell boy awaiting your arrival to get your luggage . The food was bland, same Thing everyday for b.l and d. About hour from airport. Short distance Into town. Nice scenery .
Genuine Expedia guest review
Other trip Aug 5, 2014
kj
US
3.0 / 5Good
"Comfortable hotel stay"
Very pleasant hotel staff, all services were provided as advertised. the rooms were a bit underwhelming after seeing the pics online. Breakfast was incredible, and the variety offered at lunch and dinner was exceptional at the price paid. However lunch and dinner were not as tasty as breakfast, and mixed drinks at the bars were horrible. Yucatan did not provide the Mexican hacienda style, as the other Riu hotels in Playacar. The cheaper Riu hotels were more aesthically pleasing. Therefore I will recommend the Riu hotel chain but not Yucatan.
Genuine Expedia guest review
Other trip Jul 29, 2014
Mel
US
5.0 / 5Outstanding
"Excellent!"
Had a wonderful time at riu yucatan. Staff was friendly and helpful. The hotel was beuatiful and clean. The food was great! I highly recommend.
Genuine Expedia guest review
Other trip Jul 26, 2014
D
US
4.0 / 5Excellent
"Four pools and right on the beach"
The hotel is very pretty, with nice pools that are not overcrowded. The kids pool was sad though, as was the kids club, it was small out of the way and did not match the feel of the rest of the facilities. The swim up bar was nice in the early hours but later in the day the water would get cloudy and did not look appealing. The rooms were just right in size. However there was not enough separation from the bathroom and the rest of the room. The room was clean in general but the vents had visible dust, and the corners seemed dirty, or maybe moldy? The phone in our room never worked, even though it was "looked at" a few times. And it was extremely humid in the rooms- the clothes never dried and the bed linens always felt moist. It looked nice but it could use a little more upkeep. There was a huge variety in food but there was not enough Mexican food and overall it was just ok. The food at the restaurants was better, but you have to make a reservation to go to those.
Genuine Expedia guest review
Other trip Jul 22, 2014
Evie
US
4.0 / 5Excellent
"Great ambiance!"
We just came back from a 9 days stay at Riu Yucatan and had a lovely time there! The beach is beautiful; white powder sand and lots of palm trees. The water is a bit wavy and rough on some days. Not very pleasant for kids when it gets into their eyes and nose and mouth since its super salty. The weather was beautiful the whole time during our stay; a little windy on some days which was actually nice cause it cooled us down. At check in we were a bit disappointed since we had requested our rooms to be in block 5 three weeks in advance and found out that they put us in block 2. I asked them to change our rooms but they said they don't have any available in block 5. I believe they just didn't care enough other wise three weeks in advance is reasonable time for them to accommodate our request. Any ways block 2 wasn't too bad and was close to everything. I also requested a late check out cause our pick up time was at 2:00 pm and yet again my request was denied cause they said the hotel was overbooked. Which I don't believe that was the case cause I could see many rooms were empty from their balconies! I can say that the front desk had a bit aggressive attitude but maybe this was a cultural thing since we are used to the customer service in US! The cleaning crew worked very hard to make everything spotless and they were always nice and polite. Overall we were happy with our hotel choice and I would definitely recommend this hotel to friends.
Genuine Expedia guest review
Other trip Jul 22, 2014
shideh
US
5.0 / 5Outstanding
"Wonderful Beach Front Resort"
We have been to Playa del Carmen before and stayed at another resort but wanted to try some where new. So glad we picked the Riu Yucatan. The whole staff goes out of their way to make sure you have the best time while staying at the Yucatan. If you should have any type of problem they will correct ASAP. They are always cleaning whether its your room, the beautiful grounds with all the plants and flowers. The beach is sandy and beautiful. The food was good. Lots of different choices to pick from and try new things. The lobby bar is great place to just sit, drink relax and have fun. All the bartenders are awesome. It was All Inclusive Resort but we still tipped the staff (they work hard).We will go back to Riu Yucatan. We booked through Expedia the shuttle too. It was Best day Travel. Great job everyone!! We hated to leave. See you soon.
Genuine Expedia guest review
Other trip Jul 21, 2014
Niki
US
4.0 / 5Excellent
"Beautiful beach!"
Great beach and helpful staff. Buffet offered multiple options each day to choose from. Rooms very comfortable and clean.
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great location, pristine beach"
The hotel was great. We had a little problem with the air conditioning not getting cool enough in our room, but somehow it worked itself out and got cooler. The location was perfect and the beach is beautiful (they rake it nightly). The food was wonderful! Plenty of options to choose from at every meal. This was a dive trip and we used the dive shop that was on the property (ScubaCaribe) and they were absolutely wonderful! I would highly suggest them!
Genuine Hotels.com guest review
7 night trip with friends Jul 5, 2014
Chris B
US
5.0 / 5Outstanding
"E,cellente"
Good experence, excellent services, rha room always clean, good food and drink.
Genuine Expedia guest review
Other trip Jul 14, 2014
e.l.i
US
3.0 / 5Good
"Awesome service; small rooms with no view."
The hotel is beautiful. It's on the beach. The staff is awesome. The rooms are very small. The shower door did not close. The bathroom floor tile was dirty. The sheets were dirty. The towels were very rough. Everything was awesome except for the rooms.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great first stay in Playa."
Stayed in a Jr Suite. Lots of space, less than 5 minute walk from room to the beach. Very attentive staff, nice facilities. About a 50 minute walk to La Quinta Avenida, but taxis are readily available if you prefer not to walk. Will definitely be going back!!
Genuine Expedia guest review
Other trip Jul 12, 2014
Luia you Diana
US
5.0 / 5Outstanding
"Comfortable hotel good localitacion"
Almost everything good ,for me the most important thing for my vacacion is to be in tach with my family by internet ,they say that they give you 90 minutes for 24 hours ,i never gat that time and the conection was bad and you have to go to the lobby weare is no aircondition to get free internet . Bab.Bad ......
Genuine Expedia guest review
Other trip Jul 1, 2014
luis
US
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