"Good for the most part"
Food could definitely be better. Even the "steakhouse" disappoints. No room service, and no elevators! That said, hotel looks great, location is great, service is fantastic as well.Genuine Hotels.com guest review
"Nice family friendly hotel close to the beach"
Spent 10 days at the Riu Yucatan and had a great time each day (even the days that it poured down rain). there is a lot of shopping nearby, some within walking distance and some just a short cab ride away. The front desk staff is very knowledgeable and quick to help you in any way possible. The beach is clean and well groomed every day.Genuine Expedia guest review
This an older resort that has been updated. It is kept clean and tidy. The rooms are plain. We did not like the food. There are a lot of activities to do when the weather is good. The pool and beach area is very nice.Genuine Expedia guest review
"Great As Always"
We love Playa Del Carmen and prefer to stay in Playacar.This was our ninth year to return to the area and for most of those years we have stayed at one of the Riu resorts in Playacar. The Yucatan is not our favorite, but it’s our favorite for the price. It is a very nice resort in a good location with good service and you can’t beat the beach. There […] are other resorts with better service, but of course you pay extra to get the additional service. The only down side is that a large number of the people who stay at the Yucatan (at least in November when we go) are very ill-mannered, which shows mostly at dinner at the buffet style restaurant. I’m not sure where they are from, but they are just rude people. But that is of small concern against all the other positive things about the experience, the resort and the area. You just have to ignore and overlook the poor behavior. The Yucatan is a great choice, especially at the price. Read moreGenuine Expedia guest review
"been to mexico over 25 times, best deal"
this is probably one of the best ran, best serviced, best food, close to the beach places I have stayed, especially for the money,,,,,booked our next trip there in 6 months within 48 hrs of landing...absolutely awesome. cant complain about anything whatsoever.Genuine Expedia guest review
Wow so much to say but one word sums it up Fantastic! We highly recommend you go for a suite we did(5301)ask for it if you can, incredible space to move around in. We always stay at Riu properties and this one out did them all. Newly remolded clean and crisp. The pictures on line and on here are not of the remolded hotel. Be carful not to drink to much […] and be on top floor(only 3)because no elevators! Also don't get room to close to pool as it can get a little noisy at night but not to late just till 1130 or so. You can go for the specialty Restaurants but not as good as the service and food you get at the main dining room. We took free scuba lessons at pool 11am and 3 pm great teacher we had never done it before but went to the open ocean the next day! So you can to! Excaret is over rated if you have time opt for Xha ha better snorkeling. No A/C in public places except main dining room .Monkeys right outside our balcony, blue skies and white beaches and the love of my life what can I say more. Read moreGenuine Expedia guest review
Were there celebrating a birthday. The staff were very accommodating and helpful with our needs during our stay and the Manager even made a reservation for the birthday dinner. The hotel is immaculate and located right on the beach. There were plenty of beach chairs available throughout the day; however, the ones around the pool go fast and people leave […] towels to reserve them as early as 6:00 a.m. Making reservations for the sit down restaurants was easy. We stopped by the desk before 10:00 and were able to try all three of them during the our stay. The dinner at the main buffet is really good as well. Entertainment staff is lousy, non-personable and fail to engage with the guests. Compared to the team at the Riu in Cabo they do not come even close. During one of the shows at night, the Michael Jackson impersonator was about 5 ft. tall and where normally the professional dancers will perform along, they had the same lifeless entertainment people instead. It was offensive. They had a show with tenors and one of a professional dancing showcase as well - those we're great. Most of the guest were European and with that, be prepared to see a lot of topless women sunbathing around the pool and at the beach. Overall we had a great experience and plan to go back next year. Read moreGenuine Expedia guest review
"RIU Yucatan - Playa Del Carmen"
WONDERFUL! I have been to many hotels adn resorts in the carribean with many different brands and I think this one was the best. Definitely will return.Genuine Expedia guest review
"Great service, excellent food, beutiful ocean view"
It was our first time in Playa del Carmen. The staff and service was excellent. Our room was always clean and we did not want to leave the hotel. We are definitely going backGenuine Expedia guest review
"Fun in the sun"
My mom and I went on a ten day vacation to Playa Del Carmen. It was our first time at the Riu Yucatan. We had stayed at hte Riu Palce on a previous trip. We were very pleased with our travel experience there. Upon arrival, we were welcomed very warmly by the hotel staff. We had a couple of requests that were easily taken care of. without it being a […] big deal by the employee attending to it. Through out our whole trip, we did not meet one employee that wasn't nice/pleasant. The staff seems to care about their guests. The hotel was recently rennovated and it shows. The lobby is of modern decor . The rooms had a new bathroom. The beds were comfortable and mattresses clean. There was a flat screen TV. My little complaint would be that there were not enough of popular TV shows/Stations in English. Our room was centrally located so it was very easy to find our way. The rooms were clean! as well as the hotel!! The pool and beach were awesome. The ocean was a little rough when we were there. o beverage service on the beach but the bar was close by near the pool. The pool had a great swim up bar, jacuzzi and seemed big enough. These areas were also very clean! The only gripe was lounges / chairs around the pool and beach. There weren't enough. every morning we asked one of the entertainment workers to get us chairs from the beach. He did w/o a problem. we gave him a tip The animation/entertainment staff r AWESOME!! Fun & friendly Read moreGenuine Expedia guest review
While the RIU Yucatan is starting to show some wear, it is still a fabulous resort. The tiles on the pool are sun bleached , and yes even missing a few. I don;t want to dwell on these minor imperfections. There are a few if you are looking for perfection. I am led to believe it will be remodeled after April 2013. And that the RIU Playacar is to be razed […] shortly. It is just, again, fabulous. The beach! The staff! The food! They have the friendliest and most outgoing staff of any resort. I feel like I am at home. Nothing like the Barcelo' who has the most dour, sad looking, unfriendliest staff if you are not a Nationale. Our favorite staff member was our morning server- Graciela. My wifes coffee and our juice were gotten as soon as she saw us. She must have been the niciest person I have ever met. I hope the RIU reads this. The food in the buffets are actually HOT! And very delicious.. Many choices abound. The dinner buffets are every bit as good as the specialty resteraunts. The beach is very wide with plenty of loungers and shade if desired. As are the pools. Or lots of openess for sun worshippers. The greatest aspect of Playacar beaches in general-NO vendors or pedallers. The entertainment has been mostly updated to newer, fresher shows. Except for Grease. I can now say I have seen this for 10 years in different locations now. The only draw back to the rooms are the beds and pillows. You can probably not tell the difference between them and a rock. Read moreGenuine Expedia guest review
Great staff, clean and secure. Had an awesome experience. Right next to the beach. Overall good place to vacation.Genuine Expedia guest review
"Great pool and beach, but rooms need updating"
The towels and bedding at the hotel need to be replaced. The towels were very worn and the mattresses were very uncomfortable. The pool and the beach were the best part of this hotel.Genuine Expedia guest review
"Great hotel for everybody"
It has been great time. Good entertainment, food and drinks. Staff very efficient.Genuine Expedia guest review
Hotel was just as described. It is an older hotel but it is right on the beach. It was clean and well kept. Staff was very helpful. They will be updating this hotel this summer so it should be really nice after the renovations. The buffet was very good. Specialty restaurants were okay but nothing to brag about. We also ate at the Riu Tequella and that […] had a lot more options and different food. Would highly recommend walking across the street and checking out that buffet. Taxi ride to downtown is about $7 but is only about a 2 mile walk. Read moreGenuine Expedia guest review
I had a great experience staying at this hotel. The staff was very friendly and there is always someone cleaning wherever you go. The buffet was great with a lot of choices and the food tasted very fresh. For example, they would cut up fruit and blend fruit drinks. I made reservations at the steak house and chinese food place. Steak house was great […] the chinese food not so much. They had absolute, captain morgan, and jose cuervo as their top shelf liquors but you have to ask for them or they pour the crappy stuff. If you order the good stuff once and give a dollar or two tip, they will keep your drinks coming all night. A dollar tip here and there goes a long way. It is right on the beach and the beach had white sand and was beautifully kept. The pool area was really nice with swim up bars. Also, as you walk around the hotel premises, you feel like you're in the jungle with little animals running around the grounds. The place is a little outdated looking but a great experience. If you want updated rooms, you'll have to pay twice as much. In this price range, you won't find better. Read moreGenuine Expedia guest review
"Great for everybody!"
Everything was great, we enjoyed our stay. The amenities were great and so was the staff. There was nothing I could complain about.Genuine Expedia guest review
Stayed there for our honeymoon. Asked if they could do a special honeymoon package. We got a fruit basket in our room that had an apple, orange, molded strawberry and rotten banana. VERY DISAPPOINTING. Every time we asked the hotel staff for help they were less than helpful. They did not help in picking us up from the airport. Be aware even though they […] state they will, they WON'T if you book thru Expedia. This hotel lacked entertainment. Basically the same type of show every night. Not sure I would stay at this hotel again. Check around. Read moreGenuine Expedia guest review
we would recommend this resort to everyone. had a wonderful time and didn't want to leave. food was excellent with a wide variety even for vegetarians. beach was clean, well kept and wide.Genuine Expedia guest review
"Great place to stay on a budget."
We stayed at this hotel Feb 28th thru March 4th. It's about 45 min from the airport so we used the shuttle thru Expedia. Next time I think we will try using the bus system. It's a non stop bus from the airport to downtown Playa Del Carmen for $10 and then you take a taxi to your hotel. Most of the hotels in Playa are either right downtown or just a […] 5 min taxi ride for about $7. Once we arrived, we were immediately greeted with a delicious pineapple cocktail. Check in was quick and simple. Our room was ready when we got there about 3pm. The rooms are simply but clean. We only had a couple of issues with the room. Our tv didn't work and within 5 minutes, they had a repair man there to fix it. The king size beds are just 2 full beds pushed together. The bed had a big crack in the middle where the beds meet so essentially we ended up sleeping on a full size bed. Biggest complaint was the beds themselves. Felt like we were sleeping on the box spring instead of a mattress. Very hard and stiff. Other problem was the shower had no lip to prevent the water from seeping out of the shower. We finally had to lay bath towels down to prevent a flood of the entire bathroom. Food was average. Basic buffet food but lots of it. I'm a picky eater so I had a hard time finding a lot of things I liked but my husband enjoyed most of all the food. If you want to eat at one of the reservation restaurants, you have to get up and book by 730 or 8am to get a reservation. Grounds were beautiful. Read moreGenuine Expedia guest review
"not that great"
Was okay. They sell you on having so many restaurants, when you can actually only go to the 3 in your hotel and you have to wake up early to walk down to lobby to make reservations. The restaurants in other Rui hotels are the same, and you are only able to eat at the buffet of other hotels. Buffet is pretty much the same day after day and the asian […] inspired restaurant if buffet style. I would not go back to this hotel. Read moreGenuine Expedia guest review
"Going down quickly but beach is still lovely."
I have stayed at this hotel 6 times over the past couple of years. It has gone down tremendously since my last visit. I will start with the positive, location on the beach and playa is perfect. 5 dollar can ride to fifth ave and the beach is beautiful! Beds are horribly uncomfortable and our shower was not working upon arrival. Food has gone down, very […] little meat or fruit available, all pasta and pizzas. We were told during the visit the hotel is having problems as they have not paid back taxes, becareful booking this hotel as it potentially could close at any time. Again beach great location is wonderful, safe area. Just plan on spending more on outside food and liquor. Hotel is looking its age and needs to be renovated. Also, it is filled with Europeans who smoke everywhere! Read moreGenuine Expedia guest review
"Amazing beach and great location!!"
Restaurant and food was average Very large buffet restaurant open for breakfast and dinner Asian restaurant with reservation. Go early because they sell out. Pretty good selection Mexican restaurant was my favorite. Good food and great selection of apps Steak house very few selection and the appetizer was not edible For the three restaurant you should […] reserve early ... By 9am Service could be friendlier Food was average but with price we paid we expected it to be much better Buffet food was cold often White wines I ordered were usually warm Pool was nice Jacuzzi was not hot Plenty of chairs but if its crowded and you want to get sun save your chairs early Beautiful -spectacular beach!! Sand was like powder and water was amazing. Like a pool 30 minute walk to town Quiet pool and beach. Perfect for relaxing. Not rowdy Hotel room was average. Issues with bathroom No door separating bathroom area and room...just an arch There was a door for the toilet but when you jump out of shower there is zero privacy Mattress hard as a rock so order a mattress pad when you arrive in room Tours offered are about 30% more than the ones at the shopping center 5 minute walk away. There is a kiosk in Playacar Very secure and safe. Gated hotel area high security You can walk to the Riu Tequila in five minutes to check out their night entertainment For a change of scenery you can eat there for breakfast lunch and buffet dinner Read moreGenuine Expedia guest review
"Outstanding beach vacation"
The hotel,beach,and staff were outstanding. It was a great experience I felt very save and comfortable. The suite is defiantly worth a little extra. The pictures on the web site don't justify the outstanding suite.I have never saw a harder working,caring staff in all my life. They did all they could do to make my stay great. The beach was great with […] lots of activities. Water aerobics,skits, soccer. The food was over the top. I can't wait to go next year. Mark F Read moreGenuine Expedia guest review
"Riu Yucatan=solid all-inclusive resort experience"
The hotel staff were very attentive. For every request we had (ie. change batteries in remote control, provide extra blankets) they addressed them very well. The hotel was built in 1997 so it does have that 90s feel to it. Every night they had a different cocktail available for guests in the lobby which I enjoyed. Our party did not enjoy the intermingling […] of smokers and non-smokers. It was hard to enjoy certain areas of the resort being a non-smoker and constantly having smoke blown in your face. Perhaps designated areas for both lobby and poolside might be a suggestion. The hotel staff were great. The facilities were up to my satisfaction. The daily special tournaments were great for my family since they enjoy participating in sports and the staff were enthusiastic and welcoming! My only major complaint was that there was no free wi-fi throughout the hotel. They provided 90 min free in the lobby but people working or relaxing poolside having free wi-fi would have really boosted my holiday experience. Wi-fi was only available if you paid for it. The gym was also quite small. The weight area was ok with pretty good selection of weight machines but there are only two treadmills for cardio and they are older machines. The beaches were beautiful. The property that RIU owns right outside their property is beautiful. Soft whitish sand and blue clear waters. Read moreGenuine Expedia guest review
"Good but needs work"
The staff was great, the rooms were good, although the bed was hard. The condition of the lobby was not as nice, the furniture was in horrible condition. It is my understanding that they are remodeling this year, if they do, it is a great place to stay, if not, I would not go back. The lunch in the pool/beach grill was at best, terrible, I understand […] that it was better in the main buffet that opened at 1:00 Read moreGenuine Expedia guest review
"Had a blast..."
I travelled alone to the Riu Yucutan from January 10 to 22, 2013. It was my first time in this part of Mexico. I had a wonderful experience, and found the food to be very good, the staff very friendly, and the hotel overall terrific. The pool was cleaned daily (as far as I saw), and I was impressed by how hard the animation staff worked. The beach was […] awesome as well. I would have no qualms in recommending this hotel to anyone. I felt well cared for by the staff, and found the facilities overall good (4 star in my book, though 5 star if you take into account the price of the hotel). I was happy to tip the staff regularly, as they worked so hard, and was much appreciative of their efforts. I will definitely be coming back, perhaps to the Riu Yucutan, though may try a "boutique" hotel in town to get a slightly different experience (though this in no way detracts from my awesome experience at this hotel). Best of luck! Read moreGenuine Expedia guest review
"a wonderful choice for 2 lady travelers"
We just spent 5 days at the Riu Yucatan, and were very pleased with our visit. The hotel seemed bus but never crowded. We never waited for anything, and always had a spot at the pool, a table in the restaurants, and a place at the bar, all with excellent service. I understand that this hotel will be closing soon for renovations, but you could not tell: […] the maintenance was up to the minute, and all the facililties were kept beautifully. The beach at this resort is exceptionally beautiful. Read moreGenuine Expedia guest review
"Riu Yucatan - late December"
The RESORT is great. Great pools, great beach, landscape and location. The individual rooms are a little disappointing. The door handle to my room was so annoying - I'd have to hold my mouth just right, stand on one foot and say a hail mary just to get it open. The beds (there were two doubles side-by-side) were probably meant for the Flintstones. It's […] like they threw covers over a layer of bedrock - woke up stiff and achy about every morning. Having said that.... you're hardly in your room (although every appreciates a quality night sleep). Coming out of the room to the landscape,the sound of birds and all the cute critters running around the grounds was a highlight for me every day. The trees throughout the resort were amazing - just beautiful - and the BEACH was nothing short of awesome! Especially because we were there on a full moon - a full moon on the beach! We were not disappointed with most of it... just the beds, really. Other than that, it was really perfect for us. And there were cool shows at night. Earlier in the evening, they do a kids thing - all the kids seemed very happy. And then later, they would do an adult show - like Broadway songs or a Michael Jackson tribute show. Fun... I watched aloof at the bar with our new entourage. Food was pretty good - except the Shanghai Restaurant trying to do sushi. They should just stop trying. But the regular dining room buffet met all of our needs. Quite a lot of good food. Read moreGenuine Expedia guest review
"Great Beach Location"
We thoroughly enjoyed our stay at the Riu Yucatan due to the following reasons, in order or priority: 1) Because we really needed and deserved the break and the luxury of an all inclusive 2) fab location, BEAUTIFUL beach, clear waters, soft under foot and gentle waves (safe for our 2 small children) 3) our kids spent all day between the pools and the […] sea. We really liked the pool area. 4) the staff are sooo very friendly which leads me to believe that they are paid well and like their jobs...because I didn't see many people leaving them tips...which is the usual motivation for efficient and friendly service in hotels/restaurants. We had booked a suite, which was very large but only medium in terms of comfort. When we first arrived the smell of humidity was rather overpowering..infact we changed from the first assigned room to a different one...where the odour was less intense. After the first day, the smell was hardly noticeable. The food was nice and we visited the themed restaurants, which were OK. The asian one was by far the best..... Before arriving we had hoped that our kids would enjoy the Kids Club.....but it wasn't over-welcoming...infact the only member of staff that was a little grumpy, in the whole complex, was the girl in charge. But our two were happy to spend all day in the water. The hotel is going to have an overhual in April.....long overdue.......which should really make this hotel a future "must-stay". Read moreGenuine Expedia guest review
The grounds, the pool, the lobby, the rooms, the beach were all beautiful. The staff was very friendly and accommodating. I imagine the food would get repetitive if you stayed more than a week and a half, but it's all pretty good so that shouldn't be that big of a deal.Genuine Expedia guest review
"Great hotel in Playacar"
Charming hotel amidst vegetation but still beachfront Great staff: we were not pleased with the room assigned and were able to change during the check in. The staff can speak several languages perfectly French included:) Buffet was amazing too: a lot of options and great qualityGenuine Expedia guest review
Great location and staff. Beautiful. The beach is crystal and beautiful.Genuine Expedia guest review
"Great hotel for the price"
The Riu Yucatan is a nice hotel in Spanish decor. The hotel is very large, it has several dining areas (Mexican, Asian and Steakhouse). The food was good, not exceptional. The dining options were nice to have but again, the food isn't the best thing you'll ever taste. The atmosphere of the hotel is kind of a middle-age to older feeling. You won't see […] many 21 year olds walking around. My husband and I were some of the younger people and we are in our mid 30's. The hotel is three-stories high and NO elevator. The location is really nice in that it is right on the beach! The beach is a gorgeous crytal blue-ish/green color. It is a 90 peso car ride from the hotel to downtown Playa del Carmen 5th Avenue. The hotel entertainment is really great as well (they had Michael Jackson night, Circus show, and Mariachi night when we were there). Overall the hotel experience was a good one, the staff are friendly and try to please you. However, next time I would like to stay in a more modern hotel. Read moreGenuine Expedia guest review
Excellent service. Eventhough the hotel is little rundown but they keep it very clean.The animation team is very good. The beach is fantastic. This was my second trip to this hotel in the past 4 weeks.I highly recommend it. And I will go back for sure.Genuine Expedia guest review
It was a great hotel, the staff was very friendly. You felt like you were in the jungle as well at the beach at the same time. It was the best outside of the US hotel we've stayed at to date. Only real down side was the beds were uncomfortable.Genuine Expedia guest review
The hotel is very very old, hotel was boring my husband and I are 28. The shows they put on are very similar every night ( boring) the beach was very nice, food was whatever considering the reviews I read. This is my third time in Mexico and my least favorite time, there are better resorts for the money. Hope this helps...........ps there really are […] monkeys and other intertersng animals. Read moreGenuine Expedia guest review
"Excellent place to relax."
We spent 5 days at the hoterl Riu Yucatan. It's was like a dream! Beautiful sorroundings, incredible friendly staff, and great food. The beach and the swiming pool with the towel service is fantastic. The only negative thing was the strong musky odor in the bedrooms, but otherwise, this is an excelent place to relax and have a great time.Genuine Expedia guest review
Trouble with air conditioning. They weren't the fastest at getting it fixed. Took couple of days. And it was hot.Genuine Expedia guest review
Pool bar was great! They do not offer food 24 hours had to go to sister hotel just to get a sandwich at bar time. Pool closes at 7 pm.Genuine Expedia guest review
Hotel experience was great! Could've been more American food at the restaurants too. We went through Best Day Travel and I wouldnt recommend it. They got our transportation screwed up!Genuine Expedia guest review
"Best vacation ever!"
Best vacation! Great staff and excellent location.Genuine Expedia guest review
"Need more airconditioned area"
Only complaint was that there wasn't enough airconditioned area expect the buffet & restaurant area.Genuine Expedia guest review
"Would not go back"
The AC did not work in the rooms and the public restrooms were clogged by the end of each day. The power went out twice in our four day stay.Genuine Expedia guest review
While I loved the layout of the resort (pools, entertainment, beach access, restaurants, etc) the rooms were AWFUL. The air conditioning did not seem to work as one might expect and overall they need upgrades on everything...the beds, the shower, etc.Genuine Expedia guest review
My wife and I have traveled to the Riu line of hotels on many occasions. We are always pleasantly surprised by how friendly the staff is, they are always willing and wanting to make sure you are please. The Riu hotel line has these types of Riu’s; this hotel is the middle one, for both accommodations and price. The hotels its self is set in a small […] jungle area but the entire hotel line complex (there are many hotels in this area) are gated and VERY secure and minutes from 5th with is the shopping area of Playa Del Caramen. Riu Yucatan is a little dated and in need of new features and probably paint BUT we do not stay there for that, we stayed their because they have one of the greatest beaches in Playa Del Carmen (playa car). They also have a great pool area, 3 bars plus 2 swim up as well as enough beach space and sun beds for the entire hotel at the same time. The bars are great, although they do not serve you top shelf liquor unless asked. Lastly the food, it’s of average quality6. The 3 restaurants you have to make reservations the morning of and you should get down their prior to 8:30 am as they fill up quickly. They say that you need to dress up is formal/business casual clothing but what they mean is no cut off t-shirts or sandals. The ONLYT restaurant we dressed up for was the steak house because that was the only formal sit down dinner, the other 2 restaurants were buffet style similar to the large every night buffet in the main dining hall. Read moreGenuine Expedia guest review
"Generally a good stay"
Generally it is a very nice hotel, staff are excellant, food good, the bathrooms in the rooms could do with extraction, there was not a light in the shower and the Kaluha had been replaced in the same bottle with a cheap versionGenuine Expedia guest review
The service was great. The food was above average for an all inclusive. I would defiantly stay there again.Genuine Expedia guest review
It's in a great location, the beach was amazing. The staff was really friendly and helpful. The hotel is a little dated, but the are constantly cleaning. The allow smoking in the open air Lobby and certain areas by the pools.Genuine Expedia guest review
Three couples of us went and all were very happy with Riu Yucatan. Beautiful Resort and very clean, beach was awesome and location was great. Would go back again.Genuine Expedia guest review
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