"one of the best hotels i've stayed"
i love this hotel, i stayed at this hotel for 5 nights and it was great. food was ok... but overall i like it employees are very helpful.,Genuine Expedia guest review
"A lot of potential"
Good location, ok hotel bathrooms terrible clear glass door on the shower and no door on the bathroom not privacy at all food ok internet really bad even when you pay 15 dollars for the daily internet it works only on the room or the main restaurant so is not worth it, the reservations for the restaurants have to be made between 7-10 in the morning […] every day but it is a line to get one and is very hard to get one the food on the buffet is above average but after you finish eating you better take a shower because your clothing smell like you where cooking. They said they are a 5 star hotel definitely they are not front desk personal not too friendly swim up bar at the pool is just disgusting. One more thing if you planning on visiting this hotel bring lots of repellent there is a lot of mosquitos Read moreGenuine Hotels.com guest review
"very nice hotel, clean, excellent food, shows."
since the time we arrived the hotel we received a friendly welcome from Rosario the recepcionist and she gave us a welcome cocktail, the chefs, the food, the live shows evert night were excellent and very professionals, the hotel has its own beach and activities during the day, you also can use the other Riu for eating, swimming, dancing and to see […] the shows. I highly recommend this hotel, its very modern and all tge staff is very friendly. Read moreGenuine Expedia guest review
"Great beach, good food would stay here again"
Was impressed with food and staff, room was nice but not great--little heavy on the pine sol but was very clean. One of better all inclusives I have visited. Pool area was just ok, liked being able to go to other Riu hotels nearby.Genuine Expedia guest review
"right on the beach"
The stay was very nice. Our room was located very close to the beach and pools. Everyone seemed very friendly from staff to guests.Genuine Expedia guest review
"Great hotel! Wonderful staff! Loved it!!!"
We had the best time in the world. The riu yucatan was very clean, nice, and a wonderful place to stay. The staff was fantastic and very accommodating. They always had a smile on their faces, and were always ready to help whenever they could. The hotel was extremely clean and we never had a problem with anything.Genuine Expedia guest review
"Nice hotel with so so rooms."
Enjoyed our stay at Riu Yucatan. The food was good, the staff friendly the shows were an added plus, but the rooms left something to be desired. Two full size beds connected together. Shower only (no tub) glass door with no privacy and completely in the open.Genuine Expedia guest review
"Well located hotel, nice beach!"
Be prepared to wait for your room after 3:00 pm , wear summer clothes! ... Hotel is nice,everything is in walking distance , installations are clean, the pool areas are nice and the beach is clean and pretty. It would be nice to have waiters that can bring the drinks to the pool or beach. Also the towel station and restaurant by pool close too early, […] they definitely should consider keeping them opened longer because a lot of people stay around pool later , also you get hungry and have to go to the lobby to get something. Also there is a lot you can improve in the after hours snack station at the lobby... it was always empty and messy. In general I felt the lobby staff to be not helpful and the hotel does not try to find a way to help you. You should be a little more flexible regarding people in late hours in lobby bar, people coming in the lobby to meet with friends and leave, etc. You have a nice hotel but it would be great if you improved those little things. Thanks Read moreGenuine Expedia guest review
"Nice hotel, close to the beach"
Had a great experience. Food was great , staff were very friendly. Great experience would go back to this hotel.Genuine Expedia guest review
"Nice, modern. Pretty beach"
Beach was nice, remodeling was very modern and nice. Staff were nice. No bell boy awaiting your arrival to get your luggage . The food was bland, same Thing everyday for b.l and d. About hour from airport. Short distance Into town. Nice scenery .Genuine Expedia guest review
"Comfortable hotel stay"
Very pleasant hotel staff, all services were provided as advertised. the rooms were a bit underwhelming after seeing the pics online. Breakfast was incredible, and the variety offered at lunch and dinner was exceptional at the price paid. However lunch and dinner were not as tasty as breakfast, and mixed drinks at the bars were horrible. Yucatan did […] not provide the Mexican hacienda style, as the other Riu hotels in Playacar. The cheaper Riu hotels were more aesthically pleasing. Therefore I will recommend the Riu hotel chain but not Yucatan. Read moreGenuine Expedia guest review
Had a wonderful time at riu yucatan. Staff was friendly and helpful. The hotel was beuatiful and clean. The food was great! I highly recommend.Genuine Expedia guest review
"Four pools and right on the beach"
The hotel is very pretty, with nice pools that are not overcrowded. The kids pool was sad though, as was the kids club, it was small out of the way and did not match the feel of the rest of the facilities. The swim up bar was nice in the early hours but later in the day the water would get cloudy and did not look appealing. The rooms were just right […] in size. However there was not enough separation from the bathroom and the rest of the room. The room was clean in general but the vents had visible dust, and the corners seemed dirty, or maybe moldy? The phone in our room never worked, even though it was "looked at" a few times. And it was extremely humid in the rooms- the clothes never dried and the bed linens always felt moist. It looked nice but it could use a little more upkeep. There was a huge variety in food but there was not enough Mexican food and overall it was just ok. The food at the restaurants was better, but you have to make a reservation to go to those. Read moreGenuine Expedia guest review
We just came back from a 9 days stay at Riu Yucatan and had a lovely time there! The beach is beautiful; white powder sand and lots of palm trees. The water is a bit wavy and rough on some days. Not very pleasant for kids when it gets into their eyes and nose and mouth since its super salty. The weather was beautiful the whole time during our stay; […] a little windy on some days which was actually nice cause it cooled us down. At check in we were a bit disappointed since we had requested our rooms to be in block 5 three weeks in advance and found out that they put us in block 2. I asked them to change our rooms but they said they don't have any available in block 5. I believe they just didn't care enough other wise three weeks in advance is reasonable time for them to accommodate our request. Any ways block 2 wasn't too bad and was close to everything. I also requested a late check out cause our pick up time was at 2:00 pm and yet again my request was denied cause they said the hotel was overbooked. Which I don't believe that was the case cause I could see many rooms were empty from their balconies! I can say that the front desk had a bit aggressive attitude but maybe this was a cultural thing since we are used to the customer service in US! The cleaning crew worked very hard to make everything spotless and they were always nice and polite. Overall we were happy with our hotel choice and I would definitely recommend this hotel to friends. Read moreGenuine Expedia guest review
"Wonderful Beach Front Resort"
We have been to Playa del Carmen before and stayed at another resort but wanted to try some where new. So glad we picked the Riu Yucatan. The whole staff goes out of their way to make sure you have the best time while staying at the Yucatan. If you should have any type of problem they will correct ASAP. They are always cleaning whether its your room, […] the beautiful grounds with all the plants and flowers. The beach is sandy and beautiful. The food was good. Lots of different choices to pick from and try new things. The lobby bar is great place to just sit, drink relax and have fun. All the bartenders are awesome. It was All Inclusive Resort but we still tipped the staff (they work hard).We will go back to Riu Yucatan. We booked through Expedia the shuttle too. It was Best day Travel. Great job everyone!! We hated to leave. See you soon. Read moreGenuine Expedia guest review
Great beach and helpful staff. Buffet offered multiple options each day to choose from. Rooms very comfortable and clean.Genuine Expedia guest review
"Great location, pristine beach"
The hotel was great. We had a little problem with the air conditioning not getting cool enough in our room, but somehow it worked itself out and got cooler. The location was perfect and the beach is beautiful (they rake it nightly). The food was wonderful! Plenty of options to choose from at every meal. This was a dive trip and we used the dive shop […] that was on the property (ScubaCaribe) and they were absolutely wonderful! I would highly suggest them! Read moreGenuine Hotels.com guest review
Good experence, excellent services, rha room always clean, good food and drink.Genuine Expedia guest review
"Awesome service; small rooms with no view."
The hotel is beautiful. It's on the beach. The staff is awesome. The rooms are very small. The shower door did not close. The bathroom floor tile was dirty. The sheets were dirty. The towels were very rough. Everything was awesome except for the rooms.Genuine Expedia guest review
"Great first stay in Playa."
Stayed in a Jr Suite. Lots of space, less than 5 minute walk from room to the beach. Very attentive staff, nice facilities. About a 50 minute walk to La Quinta Avenida, but taxis are readily available if you prefer not to walk. Will definitely be going back!!Genuine Expedia guest review
"Comfortable hotel good localitacion"
Almost everything good ,for me the most important thing for my vacacion is to be in tach with my family by internet ,they say that they give you 90 minutes for 24 hours ,i never gat that time and the conection was bad and you have to go to the lobby weare is no aircondition to get free internet . Bab.Bad ......Genuine Expedia guest review
EXCELLENT! Would do again in a heartbeat! Got tricked, at the airport into a BAD timeshare presentation for the Mayan Palace. Everything else was Superb!Genuine Expedia guest review
"Amazing hotel right on the beach."
Amazing staff, especially Manuel and Ivette. Beach area is cleaned daily by 630am. Food was delicious and presented in an awesome matter. Pools are plentiful. The only advise is to get your beach/pool loungers by 8am or they might be gone as this beach is shared with the sister property across the street.Genuine Expedia guest review
Overall i loved the location, right on the beach, the staff was incredibly friendly and willing to assist you in any way. I had read lots of reviews about how hard the beds were but i had no trouble sleeping. The hotel was recenlty renovated, but for me the rooms were just a plain ok. Loved the staff that was dedicated to kids, they were really sweet […] and really liked kids. My kids loved the show they put in place every night (kids show)..., food was excelent... overall this was a fabulous experience for us all, we will definatelly be coming back to PlayaCar sometime soon. Read moreGenuine Hotels.com guest review
"Beautiful beach with amazing service."
Did not have one single problem with my entire stay. The staff was great, hotel was good, the food was delicious, well the Italian place was the only one that was just ok. The beach was so beautiful it was hard to stay away. The only thing about that was that there was no staff at the beach to bring you drinks.Genuine Expedia guest review
"Grows on you"
Not much to really knock about the place. The price is right and the place kind of grows on you. Location is great. One of the only hotels on that stretch of the beach without any palapas to lounge under. Not a big deal as beach is fantastic. The hotel has kind of a retro feel that is kind of cool. Entire hotel staff could not have been nicer.Genuine Expedia guest review
"Great hotel at the beach"
This was our third time at this hotel and we are planning to come back. Service and food are awesome. Just a few steps from the beach. Fantastic hotel.Genuine Expedia guest review
My Overall experience here was very nice! We had a great time! I would definitly go back!Genuine Expedia guest review
"Felt like a cruise ship on land."
We were there for a long weekend getaway and enjoyed the many restaurant options and activities offered. Our room was OK - we were on the ground floor and it smelled like a musty, converted basement smell. We had friends staying in a room on the 2nd level and there room smelled fine! We didn't mind it that much, because most of the time we spent outside […] enjoying the beverages and beach. We were there during the end of semesters for college students, so there was more of a 'party' vibe at all of the bars, but there were plenty of areas to get away from that crowd. Read moreGenuine Expedia guest review
"Right on the beach"
Right on the beach, close to town, awesome pools. Staff wonderfulGenuine Expedia guest review
friendly and helpful staff. The resort was kept clean at all times.Genuine Expedia guest review
Nice beach. Food good. No coffee pots in room. Brought our own. No coffee in lobby for early risers. Maybe 7am. Rude front desk. Nobody helped guide you around resort or playacar. Compared to other ai resorts in the area this is a 3star. Not staying here again. Woke up at 5am with no water for a couple hours. Then we were getting ready for dinner and […] power completely out for 2 hours. Unreal. For what you pay i expect electricity and water. Soooo.... The decor in hotel is AWFUL!!!! Hard to get past that when you look at it every day. Just not mexico to me. The riu tequila was much nicer. Just not directly on beach. Maybe 10 min walk. Stay elsewhere. Swim up bar...more like pee bar. Water so cloudy from nobody getting out to pee. Gross. Drinks were good. Just ask for mas alcohol otherwise you will not get a buzz. Typical in mexico though. You cannot go in riu palace without a guest pass. No eating. Drinking or swimming on your visit. Pools were quite small at yucatan compared to other places which leads to super warm pool water. Not even refreshing. Had to go to ocean to cool off. Which is not a problem for me. So anyway....seriously. Stay somewhere else. So many more nicer places than this crap hole. Read moreGenuine Expedia guest review
Water is beautiful, people are great. Only complaint I would have is, the food is so so. About what you would expect.Genuine Hotels.com guest review
Disappointing when you compare this hotel w other RIUs. Food was passable with very little variability. Buffet never changed. Lacks poolside service like other RIUs. Pool is nice and beach is very good. If it wasn't for the food and disproportionate guest/staff ratio I will give this hotel a 9 instead of 7.Genuine Hotels.com guest review
This resort exceeded my expectations, and I would recommend it for any reason you travel to Playa Del Carmen. The food was excellent, and the service provided by the employees there is unmatched. The entire property was clean at all times. It's a good location in that it's on the beach, it's surrounded by other Riu resorts that you can have access to, […] and it's a very short ride or walk to the downtown area. My only issue was that the beds were a little hard for my liking. Read moreGenuine Hotels.com guest review
"Ok hotel but not the 5star as advertised"
We stayed at this hotel for our friend's wedding on April 26-May 1st. The hotel in general was ok. The lobby was very nice and newly updated but everything else was mediocre. The a la carte restaurants were horrible. The only decent place was the steak house. The food at the buffet was much better in comparision. Our hotel room was clean but nothing […] fancy or luxurious. The shower did not drain properly and would flood after 1 minute of running the water. We asked for someone to come and fix it but after the guy left, it was still exactly the same. Some of our friends' rooms had the same problem so it looks like it might be old plumbing or something. The swimming pool also looked dirty and murky. We were very disappointed as we were expecting a 5 star hotel. This is more like a 3 star hotel. Read moreGenuine Expedia guest review
We've stayed at the Riu Yucatan several times over the years and you can always depend on great service. The entire staff is friendly and helpful, the food is good, and the location is great. You can walk one direction and find lots of vacant beach, yet you are close enough you can walk into downtown.Genuine Expedia guest review
"Great Stay for the Value"
Excellent stay at the Riu Yucatan: The key here is to stay at the Yucatan vs. the Tequila or the Playacar if you can afford the little extra that it is. The upgrades are definitely worth it. The food is amazing, great quality and great selection even if you don't dine at the restaurants The pool and beach set up is top notch and you NEVER wait for a […] drink. These were the best bartenders I have ever seen. The one thing you should prepare yourself for is that the rooms are mid level. They are perfectly fine to stay in and honestly you don't spend much time there but they are damp and just a bit outdated. Read moreGenuine Expedia guest review
"The Beach will take your breath away!"
We have returned to this area for a number of years; last year we tried Puerto Moreles ( wonderful hotel there ) but the beach was nothing like it is right here in this little PlayaCar area. One of the first visits here was the Riu Mexico so it will always be difficult to match that stay ( that hotel is 5 star; this is at best 4 star). My husband and […] I both like the rich old Mexican style and decor so the new disco pink was a little much! I'm sure anyone under 50 loves it! The staff is pleasant and always aiming to please. Food is good not excellent, but I don't know if I ever think I'm there for the food. I like the specialty restaurants more of course, but really because I feel like I'm being "waited on: and that's the fun part of vacation. One thing that was a little crazy was the pool chair chaos......by 8 am almost every chair had a towel on it. I don't know if this is because the Riu Tequila doesn't have a beach so those vacationers can use either the Riu Playacar or the Yucatan, but this might be a reason I would question the hotel's permitting this. Towels might remain on a chair for several hours with no one in site "reserved " until that person decided to show up.........pretty annoying. If you have a family and think you want to be seated together you might be getting up at 6am to reserve 4 chairs together! Read moreGenuine Expedia guest review
A remodeled hotel that has all the accommodations of a three-star plus resort in the U.S. The beach and quiet pool are the selling features of this resort, as well as the friendliness and attentiveness of its staff. The food, although plentiful, is adequate. I spent seven days at the resort and really enjoyed my experience.Genuine Expedia guest review
"Big Beach - Friendly Staff"
We stayed at Riu Yucatan March 13th through March 19th. This was our first time staying there and the first time going to Mexico without a group. We truly enjoyed our stay. The food was pleasing, always found something to eat. We had an AWESOME waitress named Fabiola. She was always right there when we needed something. The room was ok and large. The […] grounds were well groomed and kept clean. The resort has been updated and is spread out back in the jungle. We loved walking the grounds and watching the animals and lizards running around. We did not mind the walking at all, after eating so much! Walking to 5th Avenue takes at least 30 minutes whether you walk the beach or sidewalk outside of the resort. Great little shopping mall not far from the resort. which has a Starbucks! Jonathan at front desk very helpful! We felt safe walking around the complex at night, we went for a walk each night. Loved that we could go to 2 other Riu resorts to each breakfast or lunch, drink and hang out at their pools or beach. We took advantage of it. Same food at all 3 resorts and the BEST coffee I have had at any resort in Mexico. The pools were nice, beach chairs comfy - get clean towels each evening and go save your chair in the morning or you may not get your preference, since the people staying at the Riu Tequila use our beach as well. The beach was AMAZING!!!! The beach made the trip. It is HUGE and very nice. Lots of palm trees to sit under or pull your chair into the sun. Read moreGenuine Expedia guest review
"Renovated hotel; great beach; excellent service"
This is our second stay at the Riu Yucatan. The recent renovation is nice and really gives it an updated feel, even though I do miss the Mexican feel a bit. The service here was EXCELLENT, from accommodating our room request to giving us more towels and pillows to printing out a coupon for rental car, anything we asked for was taken care of quickly […] with a smile. My favorite part of this hotel is the beach. It is one of the nicest of the eight resorts I've visited in Mexico. The pool area is great, too, but you do need to get up early to get a good spot. I like this hotel because it draws a lot of Europeans and I love meeting people from around the world. I really liked the food! I always found several things that I liked. My only complaint would be the Internet. You only get 90 minutes free per day in the lobby and you have to use it all at once and then can't go online again for a full 24 hours from the time you logged off. Very inconvenient if you're trying to keep up on things at work. The 90 minutes was OK, but I wished I could've gone online at the same time early each morning instead of waiting a full 24 hours from when I logged off. Read moreGenuine Expedia guest review
"Nice Hotel, great pools & Beach"
Overall we had a great time, wish the food was a little better. drinks limited to one type of beer, keg wine either white or red along whatever mix drink you like - can't compare with dining experiences on a cruise, but wonderful beaches & pools. I'd do it again !! Had a great time with our friends, people we met & the staff.Genuine Expedia guest review
After searching and reading many many reviews my husband and I decided on Riu Yucatan for our honeymoon. We truly had a wonderful time, the staff was wonderful, and the resort was very clean. You could tell the staff truly cared about the property. Food was honestly delicious. There were many options for each meal, so you did not get tired of eating […] the same thing over and over again. The drinks were well made, premium liquor was available, you just had to ask for it. The resort was about a 1.5 mile walk down the beach into Playa Del Carmen, so the location was perfect. We felt completely safe the entire time and loved going out to explore. My only "complaint" is that the beds were rather hard, other than that, everything was wonderful and we would go back again in a heartbeat! Read moreGenuine Expedia guest review
Rooms were OK, but very musty smelling and we are used to this based on numerous trips to other resorts. Ok food, same thing everyday. Lunch was very disappointing for variety and for casualness. We found out that the Riu Tequila guests were able to come to our beach as they did not have one....that was OK as there were numerous loungers available on […] the beach. The frustration with this was the lunch, it was very congested every day, we had to clear or own tables as staff was over worked due to all of the people from both hotels eating lunch. Food was usually available if you could get to it! We did have lunch at the Riu Playacar, much more casual and BETTER food choices. Another disappointment was the evening entertainment. Again, we have been to numerous resorts in the area and this was the most disappointing as the only entertainment was using the guests as 'cheap entertainment' on stage.......NOT entertaining. The Riu in Bloody Bay Jamaica had GOOD entertainment every night when we were there last year....... Read moreGenuine Expedia guest review
"Great resort (and I do not do reviews often)"
The food was 7 or 8, the staff was a 10, the hotel itself was a 9, the atmosphere was a great....clean, nice, and fun! I would definitely go back. The food didnt upset our stomach at all, it was better than decent but not amazing. Get dinner reservations and beach chairs early, before 9:30am if you want to make sure to reserve either. Tip your bartenders […] a little each time, it goes a long way! Thats about it.....this resort was great and I would go back! P.S. Beautiful weather every single day (Feb 11-17th) Read moreGenuine Expedia guest review
"A solid 4 stars"
I spent a very pleasant week at Riu Yucatan and commend their friendly staff, cleanliness, and beauty of the beach. A few things prevented me from giving it a full 5 stars, but they are relatively minor. First, and foremost, there were no umbrellas or huts on the beach, so it was difficult to find lasting shade. The palm trees are planted too far apart […] to offer genuine protection from the sun, and for those of us who burn even with sunscreen, that can be an issue. The décor of the hotel is rather unappealing, with too much plastic and neon lights to be called charming or pleasing, and the rooms are very generic. Not a huge deal since this is not a place where you spend a lot of time inside, but it's always nice to be in a beautiful place. The food was overall very good, but the specialty restaurants were below average and not very attractive at all. The steakhouse was the converted lunch buffet are and they serve mozzarella sticks and onion rings -- not exactly gourmet. I expected better from a chain as popular as Riu. Otherwise, everything was very satisfactory, and I would readily recommend this hotel to my friends. Read moreGenuine Expedia guest review
"Loved it! Couldn't say enough good things!"
We just got home from our stay at the Riu Palace Mexico and it was amazing. The service was beyond wonderful, the beach was so clean and the food was delish. My brother is a vegetarian and was able to enjoy every meal without needing specialized items made for him. We originally were supposed to stay at the Yucatan, but got upgraded due to overbooking […] and ended up at the Riu Palace Mexico just next door. We can't wait to go back. Read moreGenuine Expedia guest review
"Good for the most part"
Food could definitely be better. Even the "steakhouse" disappoints. No room service, and no elevators! That said, hotel looks great, location is great, service is fantastic as well.Genuine Hotels.com guest review
"Great location Beautiful Beach"
Our only big complaint was the front desk personel. Their conduct was very disappointing and unproffesional to say the very least. If you have an emergency don't expect them to answer the phone. Bear in mind rooms are a distance from lobby. We were advised that we could ask to be moved to another room if we weren't happy with location. When we did it […] was a nightmare. We had two rooms, 1 person per room. Upon refusing the give the guy Mauricio $100.00 to move us he became very arrogant and insulting and made us wait til next day. When I went to new room, my luggage wasn't there and front desk said I was in wrong room, even though they gave me that key with card indicating room number. After causing me much anguish not to mention lost vacation time, they realized they were in err. I locked myself out one day and they wouldn't answer phone. I had to go down for help. Another day my son jammed the safe and after several calls with no answer from front desk, I went down. They informed me safe guy would be there in a few minutes. After waiting and waiting we called and Mauricio said guy will be there in 5 minutes. It took 3 hours for guy to come and when he did, he said he had just been informed of problem. More of our vacation time taken from us. Such incompetence is unexceptable. God help the person who has a severe emergency in that hotel because you won't get it from the front desk. . Read moreGenuine Expedia guest review
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