All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 177 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    3.8
  • Condition
    4.0
  • Neighborhood
    4.4
3.0 / 5Good
"Nice hotel with so so rooms."
Enjoyed our stay at Riu Yucatan. The food was good, the staff friendly the shows were an added plus, but the rooms left something to be desired. Two full size beds connected together. Shower only (no tub) glass door with no privacy and completely in the open.
Genuine Expedia guest review
Other trip Aug 20, 2014
Yle
US
3.0 / 5Good
"Well located hotel, nice beach!"
Be prepared to wait for your room after 3:00 pm , wear summer clothes! ... Hotel is nice,everything is in walking distance , installations are clean, the pool areas are nice and the beach is clean and pretty. It would be nice to have waiters that can bring the drinks to the pool or beach. Also the towel station and restaurant by pool close too early, they definitely should consider keeping them opened longer because a lot of people stay around pool later , also you get hungry and have to go to the lobby to get something. Also there is a lot you can improve in the after hours snack station at the lobby... it was always empty and messy. In general I felt the lobby staff to be not helpful and the hotel does not try to find a way to help you. You should be a little more flexible regarding people in late hours in lobby bar, people coming in the lobby to meet with friends and leave, etc. You have a nice hotel but it would be great if you improved those little things. Thanks
Genuine Expedia guest review
Other trip Aug 12, 2014
Melissa
US
5.0 / 5Outstanding
"Nice hotel, close to the beach"
Had a great experience. Food was great , staff were very friendly. Great experience would go back to this hotel.
Genuine Expedia guest review
Other trip Aug 8, 2014
A Traveler
US
3.0 / 5Good
"Nice, modern. Pretty beach"
Beach was nice, remodeling was very modern and nice. Staff were nice. No bell boy awaiting your arrival to get your luggage . The food was bland, same Thing everyday for b.l and d. About hour from airport. Short distance Into town. Nice scenery .
Genuine Expedia guest review
Other trip Aug 5, 2014
kj
US
3.0 / 5Good
"Comfortable hotel stay"
Very pleasant hotel staff, all services were provided as advertised. the rooms were a bit underwhelming after seeing the pics online. Breakfast was incredible, and the variety offered at lunch and dinner was exceptional at the price paid. However lunch and dinner were not as tasty as breakfast, and mixed drinks at the bars were horrible. Yucatan did not provide the Mexican hacienda style, as the other Riu hotels in Playacar. The cheaper Riu hotels were more aesthically pleasing. Therefore I will recommend the Riu hotel chain but not Yucatan.
Genuine Expedia guest review
Other trip Jul 29, 2014
Mel
US
5.0 / 5Outstanding
"Excellent!"
Had a wonderful time at riu yucatan. Staff was friendly and helpful. The hotel was beuatiful and clean. The food was great! I highly recommend.
Genuine Expedia guest review
Other trip Jul 26, 2014
D
US
4.0 / 5Excellent
"Four pools and right on the beach"
The hotel is very pretty, with nice pools that are not overcrowded. The kids pool was sad though, as was the kids club, it was small out of the way and did not match the feel of the rest of the facilities. The swim up bar was nice in the early hours but later in the day the water would get cloudy and did not look appealing. The rooms were just right in size. However there was not enough separation from the bathroom and the rest of the room. The room was clean in general but the vents had visible dust, and the corners seemed dirty, or maybe moldy? The phone in our room never worked, even though it was "looked at" a few times. And it was extremely humid in the rooms- the clothes never dried and the bed linens always felt moist. It looked nice but it could use a little more upkeep. There was a huge variety in food but there was not enough Mexican food and overall it was just ok. The food at the restaurants was better, but you have to make a reservation to go to those.
Genuine Expedia guest review
Other trip Jul 22, 2014
Evie
US
4.0 / 5Excellent
"Great ambiance!"
We just came back from a 9 days stay at Riu Yucatan and had a lovely time there! The beach is beautiful; white powder sand and lots of palm trees. The water is a bit wavy and rough on some days. Not very pleasant for kids when it gets into their eyes and nose and mouth since its super salty. The weather was beautiful the whole time during our stay; a little windy on some days which was actually nice cause it cooled us down. At check in we were a bit disappointed since we had requested our rooms to be in block 5 three weeks in advance and found out that they put us in block 2. I asked them to change our rooms but they said they don't have any available in block 5. I believe they just didn't care enough other wise three weeks in advance is reasonable time for them to accommodate our request. Any ways block 2 wasn't too bad and was close to everything. I also requested a late check out cause our pick up time was at 2:00 pm and yet again my request was denied cause they said the hotel was overbooked. Which I don't believe that was the case cause I could see many rooms were empty from their balconies! I can say that the front desk had a bit aggressive attitude but maybe this was a cultural thing since we are used to the customer service in US! The cleaning crew worked very hard to make everything spotless and they were always nice and polite. Overall we were happy with our hotel choice and I would definitely recommend this hotel to friends.
Genuine Expedia guest review
Other trip Jul 22, 2014
shideh
US
5.0 / 5Outstanding
"Wonderful Beach Front Resort"
We have been to Playa del Carmen before and stayed at another resort but wanted to try some where new. So glad we picked the Riu Yucatan. The whole staff goes out of their way to make sure you have the best time while staying at the Yucatan. If you should have any type of problem they will correct ASAP. They are always cleaning whether its your room, the beautiful grounds with all the plants and flowers. The beach is sandy and beautiful. The food was good. Lots of different choices to pick from and try new things. The lobby bar is great place to just sit, drink relax and have fun. All the bartenders are awesome. It was All Inclusive Resort but we still tipped the staff (they work hard).We will go back to Riu Yucatan. We booked through Expedia the shuttle too. It was Best day Travel. Great job everyone!! We hated to leave. See you soon.
Genuine Expedia guest review
Other trip Jul 21, 2014
Niki
US
4.0 / 5Excellent
"Beautiful beach!"
Great beach and helpful staff. Buffet offered multiple options each day to choose from. Rooms very comfortable and clean.
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
2.0 / 5Fair
"Not all it's cracked up to be!"
The pictures found online of the hotel are a little deceiving. The hotel staff was prompt in greeting us as we came into the hotel. They were also very friendly and explained the ins and outs of the hotel experience. When we entered the room, the tiled floor was very damp all over the room which caused a little slip and slide. The room reminded me of a cheap MOTEL. It smelled bad, the bathroom was tiny and dated. The room was not too much bigger than the bathroom. The TV didn't work. I understand a lot of people come to places like this and don't care about the appearance of the room because they don't expect to spend much time in the room. It's possible my standards are too high but when I pay for a hotel room I expect a place that is comfortable, spacious, clean and appealing to the eye. Birds were flying all around us as we had lunch at one of the hotel's restaurants. The food was horrible. After this we decided to leave the hotel. The front desk clerk actually gave us the option to move to another room in at a sister property (Riu Palace Rivera Maya) for a small fee. We took her up on the offer and moved to the other hotel which was less than a couple miles away. The experience was much different. We were greeted at the door with a friendly smile and drinks. The hotel was nicer and cleaner. The staff was pleasant. The room at Riu Palace Rivera Maya was bigger, cleaner and nice. However, the A/C didn't work!
Genuine Expedia guest review
Other trip Jul 17, 2014
C.J.
US
4.0 / 5Excellent
"Great location, pristine beach"
The hotel was great. We had a little problem with the air conditioning not getting cool enough in our room, but somehow it worked itself out and got cooler. The location was perfect and the beach is beautiful (they rake it nightly). The food was wonderful! Plenty of options to choose from at every meal. This was a dive trip and we used the dive shop that was on the property (ScubaCaribe) and they were absolutely wonderful! I would highly suggest them!
Genuine Hotels.com guest review
7 night trip with friends Jul 5, 2014
Chris B
US
5.0 / 5Outstanding
"E,cellente"
Good experence, excellent services, rha room always clean, good food and drink.
Genuine Expedia guest review
Other trip Jul 14, 2014
e.l.i
US
3.0 / 5Good
"Awesome service; small rooms with no view."
The hotel is beautiful. It's on the beach. The staff is awesome. The rooms are very small. The shower door did not close. The bathroom floor tile was dirty. The sheets were dirty. The towels were very rough. Everything was awesome except for the rooms.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
US
4.0 / 5Excellent
"Great first stay in Playa."
Stayed in a Jr Suite. Lots of space, less than 5 minute walk from room to the beach. Very attentive staff, nice facilities. About a 50 minute walk to La Quinta Avenida, but taxis are readily available if you prefer not to walk. Will definitely be going back!!
Genuine Expedia guest review
Other trip Jul 12, 2014
Luia you Diana
US
5.0 / 5Outstanding
"Comfortable hotel good localitacion"
Almost everything good ,for me the most important thing for my vacacion is to be in tach with my family by internet ,they say that they give you 90 minutes for 24 hours ,i never gat that time and the conection was bad and you have to go to the lobby weare is no aircondition to get free internet . Bab.Bad ......
Genuine Expedia guest review
Other trip Jul 1, 2014
luis
US
5.0 / 5Outstanding
EXCELLENT! Would do again in a heartbeat! Got tricked, at the airport into a BAD timeshare presentation for the Mayan Palace. Everything else was Superb!
Genuine Expedia guest review
Other trip Jun 26, 2014
Ken
US
5.0 / 5Outstanding
"Amazing hotel right on the beach."
Amazing staff, especially Manuel and Ivette. Beach area is cleaned daily by 630am. Food was delicious and presented in an awesome matter. Pools are plentiful. The only advise is to get your beach/pool loungers by 8am or they might be gone as this beach is shared with the sister property across the street.
Genuine Expedia guest review
Other trip Jun 24, 2014
loretta in texa
US
5.0 / 5Outstanding
"Fabulous Hotel!"
Overall i loved the location, right on the beach, the staff was incredibly friendly and willing to assist you in any way. I had read lots of reviews about how hard the beds were but i had no trouble sleeping. The hotel was recenlty renovated, but for me the rooms were just a plain ok. Loved the staff that was dedicated to kids, they were really sweet and really liked kids. My kids loved the show they put in place every night (kids show)..., food was excelent... overall this was a fabulous experience for us all, we will definatelly be coming back to PlayaCar sometime soon.
Genuine Hotels.com guest review
7 night family trip Jun 14, 2014
Vanessa
US
4.0 / 5Excellent
"Beautiful beach with amazing service."
Did not have one single problem with my entire stay. The staff was great, hotel was good, the food was delicious, well the Italian place was the only one that was just ok. The beach was so beautiful it was hard to stay away. The only thing about that was that there was no staff at the beach to bring you drinks.
Genuine Expedia guest review
Other trip Jun 22, 2014
my wife and I
US
3.0 / 5Good
"Grows on you"
Not much to really knock about the place. The price is right and the place kind of grows on you. Location is great. One of the only hotels on that stretch of the beach without any palapas to lounge under. Not a big deal as beach is fantastic. The hotel has kind of a retro feel that is kind of cool. Entire hotel staff could not have been nicer.
Genuine Expedia guest review
Other trip Jun 20, 2014
Mark
US
5.0 / 5Outstanding
"Great hotel at the beach"
This was our third time at this hotel and we are planning to come back. Service and food are awesome. Just a few steps from the beach. Fantastic hotel.
Genuine Expedia guest review
Other trip Jun 10, 2014
Abel and Grace
US
4.0 / 5Excellent
"Fun vacation"
My Overall experience here was very nice! We had a great time! I would definitly go back!
Genuine Expedia guest review
Other trip May 30, 2014
Caity
US
4.0 / 5Excellent
"Felt like a cruise ship on land."
We were there for a long weekend getaway and enjoyed the many restaurant options and activities offered. Our room was OK - we were on the ground floor and it smelled like a musty, converted basement smell. We had friends staying in a room on the 2nd level and there room smelled fine! We didn't mind it that much, because most of the time we spent outside enjoying the beverages and beach. We were there during the end of semesters for college students, so there was more of a 'party' vibe at all of the bars, but there were plenty of areas to get away from that crowd.
Genuine Expedia guest review
Other trip May 29, 2014
Brad
US
4.0 / 5Excellent
"Right on the beach"
Right on the beach, close to town, awesome pools. Staff wonderful
Genuine Expedia guest review
Other trip May 24, 2014
A Traveler
US
4.0 / 5Excellent
"good vacation"
friendly and helpful staff. The resort was kept clean at all times.
Genuine Expedia guest review
Other trip May 19, 2014
Rob
US
2.0 / 5Fair
"Riu yucatan"
Nice beach. Food good. No coffee pots in room. Brought our own. No coffee in lobby for early risers. Maybe 7am. Rude front desk. Nobody helped guide you around resort or playacar. Compared to other ai resorts in the area this is a 3star. Not staying here again. Woke up at 5am with no water for a couple hours. Then we were getting ready for dinner and power completely out for 2 hours. Unreal. For what you pay i expect electricity and water. Soooo.... The decor in hotel is AWFUL!!!! Hard to get past that when you look at it every day. Just not mexico to me. The riu tequila was much nicer. Just not directly on beach. Maybe 10 min walk. Stay elsewhere. Swim up bar...more like pee bar. Water so cloudy from nobody getting out to pee. Gross. Drinks were good. Just ask for mas alcohol otherwise you will not get a buzz. Typical in mexico though. You cannot go in riu palace without a guest pass. No eating. Drinking or swimming on your visit. Pools were quite small at yucatan compared to other places which leads to super warm pool water. Not even refreshing. Had to go to ocean to cool off. Which is not a problem for me. So anyway....seriously. Stay somewhere else. So many more nicer places than this crap hole.
Genuine Expedia guest review
Other trip May 18, 2014
shannin
US
5.0 / 5Outstanding
"great"
Water is beautiful, people are great. Only complaint I would have is, the food is so so. About what you would expect.
Genuine Hotels.com guest review
7 night business trip May 6, 2014
Aaron
US
3.0 / 5Good
"RIU Yucatan"
Disappointing when you compare this hotel w other RIUs. Food was passable with very little variability. Buffet never changed. Lacks poolside service like other RIUs. Pool is nice and beach is very good. If it wasn't for the food and disproportionate guest/staff ratio I will give this hotel a 9 instead of 7.
Genuine Hotels.com guest review
6 night trip May 6, 2014
Jim
US
4.0 / 5Excellent
"Excellent Resort"
This resort exceeded my expectations, and I would recommend it for any reason you travel to Playa Del Carmen. The food was excellent, and the service provided by the employees there is unmatched. The entire property was clean at all times. It's a good location in that it's on the beach, it's surrounded by other Riu resorts that you can have access to, and it's a very short ride or walk to the downtown area. My only issue was that the beds were a little hard for my liking.
Genuine Hotels.com guest review
2 night trip May 1, 2014
Nick S
US
3.0 / 5Good
"Ok hotel but not the 5star as advertised"
We stayed at this hotel for our friend's wedding on April 26-May 1st. The hotel in general was ok. The lobby was very nice and newly updated but everything else was mediocre. The a la carte restaurants were horrible. The only decent place was the steak house. The food at the buffet was much better in comparision. Our hotel room was clean but nothing fancy or luxurious. The shower did not drain properly and would flood after 1 minute of running the water. We asked for someone to come and fix it but after the guy left, it was still exactly the same. Some of our friends' rooms had the same problem so it looks like it might be old plumbing or something. The swimming pool also looked dirty and murky. We were very disappointed as we were expecting a 5 star hotel. This is more like a 3 star hotel.
Genuine Expedia guest review
Other trip May 8, 2014
Kayla
US
5.0 / 5Outstanding
"Always dependable"
We've stayed at the Riu Yucatan several times over the years and you can always depend on great service. The entire staff is friendly and helpful, the food is good, and the location is great. You can walk one direction and find lots of vacant beach, yet you are close enough you can walk into downtown.
Genuine Expedia guest review
Other trip May 3, 2014
Terry
US
4.0 / 5Excellent
"OK hotel, nothing exceptional."
CONS #1. No coffee maker in the room and none available upon request as they do not offer this amenity. What?!?!? #2. Standard room is comprised of a large portion of the square footage that is devoted to the bed / sleeping area and the remainder is dedicated to the bathroom area; however there is no door. There is a door that conceals the toilet for privacy but thats it. Maybe you're not traveling with a spouse. Maybe you want to hit the beach in Mexico with a friend and... I don't know, you don't want to step out of the shower with them in the same room or visa versa. #3. No shampoo and conditioner or lotion in the room. They have a dispenser in the shower that contains soap, but ladies; it is not shampoo. #4. Three stories and no elevators. PROS #1. Soft, powdery, super fine, sugary sand. #2. The water is every shade of blue that you can imagine, warm as a bath and on a clear day you can see straight to Cozumel. #3. Built-in lounging chairs in two of the three pools. Sweet. #4. Awesome in pool bar.
Genuine Expedia guest review
Other trip Apr 22, 2014
Christine
US
4.0 / 5Excellent
"Great Stay for the Value"
Excellent stay at the Riu Yucatan: The key here is to stay at the Yucatan vs. the Tequila or the Playacar if you can afford the little extra that it is. The upgrades are definitely worth it. The food is amazing, great quality and great selection even if you don't dine at the restaurants The pool and beach set up is top notch and you NEVER wait for a drink. These were the best bartenders I have ever seen. The one thing you should prepare yourself for is that the rooms are mid level. They are perfectly fine to stay in and honestly you don't spend much time there but they are damp and just a bit outdated.
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
US
4.0 / 5Excellent
"The Beach will take your breath away!"
We have returned to this area for a number of years; last year we tried Puerto Moreles ( wonderful hotel there ) but the beach was nothing like it is right here in this little PlayaCar area. One of the first visits here was the Riu Mexico so it will always be difficult to match that stay ( that hotel is 5 star; this is at best 4 star). My husband and I both like the rich old Mexican style and decor so the new disco pink was a little much! I'm sure anyone under 50 loves it! The staff is pleasant and always aiming to please. Food is good not excellent, but I don't know if I ever think I'm there for the food. I like the specialty restaurants more of course, but really because I feel like I'm being "waited on: and that's the fun part of vacation. One thing that was a little crazy was the pool chair chaos......by 8 am almost every chair had a towel on it. I don't know if this is because the Riu Tequila doesn't have a beach so those vacationers can use either the Riu Playacar or the Yucatan, but this might be a reason I would question the hotel's permitting this. Towels might remain on a chair for several hours with no one in site "reserved " until that person decided to show up.........pretty annoying. If you have a family and think you want to be seated together you might be getting up at 6am to reserve 4 chairs together!
Genuine Expedia guest review
Other trip Apr 19, 2014
Char
US
4.0 / 5Excellent
"RIU Yucatan"
A remodeled hotel that has all the accommodations of a three-star plus resort in the U.S. The beach and quiet pool are the selling features of this resort, as well as the friendliness and attentiveness of its staff. The food, although plentiful, is adequate. I spent seven days at the resort and really enjoyed my experience.
Genuine Expedia guest review
Other trip Apr 16, 2014
Paul
US
4.0 / 5Excellent
"Big Beach - Friendly Staff"
We stayed at Riu Yucatan March 13th through March 19th. This was our first time staying there and the first time going to Mexico without a group. We truly enjoyed our stay. The food was pleasing, always found something to eat. We had an AWESOME waitress named Fabiola. She was always right there when we needed something. The room was ok and large. The grounds were well groomed and kept clean. The resort has been updated and is spread out back in the jungle. We loved walking the grounds and watching the animals and lizards running around. We did not mind the walking at all, after eating so much! Walking to 5th Avenue takes at least 30 minutes whether you walk the beach or sidewalk outside of the resort. Great little shopping mall not far from the resort. which has a Starbucks! Jonathan at front desk very helpful! We felt safe walking around the complex at night, we went for a walk each night. Loved that we could go to 2 other Riu resorts to each breakfast or lunch, drink and hang out at their pools or beach. We took advantage of it. Same food at all 3 resorts and the BEST coffee I have had at any resort in Mexico. The pools were nice, beach chairs comfy - get clean towels each evening and go save your chair in the morning or you may not get your preference, since the people staying at the Riu Tequila use our beach as well. The beach was AMAZING!!!! The beach made the trip. It is HUGE and very nice. Lots of palm trees to sit under or pull your chair into the sun.
Genuine Expedia guest review
Other trip Apr 2, 2014
Rach
US
4.0 / 5Excellent
"Renovated hotel; great beach; excellent service"
This is our second stay at the Riu Yucatan. The recent renovation is nice and really gives it an updated feel, even though I do miss the Mexican feel a bit. The service here was EXCELLENT, from accommodating our room request to giving us more towels and pillows to printing out a coupon for rental car, anything we asked for was taken care of quickly with a smile. My favorite part of this hotel is the beach. It is one of the nicest of the eight resorts I've visited in Mexico. The pool area is great, too, but you do need to get up early to get a good spot. I like this hotel because it draws a lot of Europeans and I love meeting people from around the world. I really liked the food! I always found several things that I liked. My only complaint would be the Internet. You only get 90 minutes free per day in the lobby and you have to use it all at once and then can't go online again for a full 24 hours from the time you logged off. Very inconvenient if you're trying to keep up on things at work. The 90 minutes was OK, but I wished I could've gone online at the same time early each morning instead of waiting a full 24 hours from when I logged off.
Genuine Expedia guest review
Other trip Mar 23, 2014
Rhonda
US
4.0 / 5Excellent
"Nice Hotel, great pools & Beach"
Overall we had a great time, wish the food was a little better. drinks limited to one type of beer, keg wine either white or red along whatever mix drink you like - can't compare with dining experiences on a cruise, but wonderful beaches & pools. I'd do it again !! Had a great time with our friends, people we met & the staff.
Genuine Expedia guest review
Other trip Mar 19, 2014
Brad
US
3.0 / 5Good
"Comfortible Hotel for the money"
We had a few issues upon arrival. There was a leak from the ceiling in our bathroom. We were told it was fixed but the floor and ceiling were still wet with puddles. When we went to the desk to tell them that it appeare to still be leaking, they sent staff to clean. There were a lot of mosquitos because of the damp weather previously. We requested for the outer door to be kept closed to avoid the mosquitos getting into our room but that seemed to never happen. As far as the food - stick to the buffet. The food was always fresh and very good. Disappointed in the restaraunts that required a reservations. Took several attempts to get our food cooked right at the Steak house and the Shanghai was nothing more than a Chinese buffet.
Genuine Expedia guest review
Other trip Mar 19, 2014
Betty
US
5.0 / 5Outstanding
"Perfect Honeymoon"
After searching and reading many many reviews my husband and I decided on Riu Yucatan for our honeymoon. We truly had a wonderful time, the staff was wonderful, and the resort was very clean. You could tell the staff truly cared about the property. Food was honestly delicious. There were many options for each meal, so you did not get tired of eating the same thing over and over again. The drinks were well made, premium liquor was available, you just had to ask for it. The resort was about a 1.5 mile walk down the beach into Playa Del Carmen, so the location was perfect. We felt completely safe the entire time and loved going out to explore. My only "complaint" is that the beds were rather hard, other than that, everything was wonderful and we would go back again in a heartbeat!
Genuine Expedia guest review
Other trip Mar 6, 2014
A Traveler
US
3.0 / 5Good
"OK resort"
Rooms were OK, but very musty smelling and we are used to this based on numerous trips to other resorts. Ok food, same thing everyday. Lunch was very disappointing for variety and for casualness. We found out that the Riu Tequila guests were able to come to our beach as they did not have one....that was OK as there were numerous loungers available on the beach. The frustration with this was the lunch, it was very congested every day, we had to clear or own tables as staff was over worked due to all of the people from both hotels eating lunch. Food was usually available if you could get to it! We did have lunch at the Riu Playacar, much more casual and BETTER food choices. Another disappointment was the evening entertainment. Again, we have been to numerous resorts in the area and this was the most disappointing as the only entertainment was using the guests as 'cheap entertainment' on stage.......NOT entertaining. The Riu in Bloody Bay Jamaica had GOOD entertainment every night when we were there last year.......
Genuine Expedia guest review
Other trip Feb 23, 2014
Kevin
US
4.0 / 5Excellent
"Great resort (and I do not do reviews often)"
The food was 7 or 8, the staff was a 10, the hotel itself was a 9, the atmosphere was a great....clean, nice, and fun! I would definitely go back. The food didnt upset our stomach at all, it was better than decent but not amazing. Get dinner reservations and beach chairs early, before 9:30am if you want to make sure to reserve either. Tip your bartenders a little each time, it goes a long way! Thats about it.....this resort was great and I would go back! P.S. Beautiful weather every single day (Feb 11-17th)
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
4.0 / 5Excellent
"A solid 4 stars"
I spent a very pleasant week at Riu Yucatan and commend their friendly staff, cleanliness, and beauty of the beach. A few things prevented me from giving it a full 5 stars, but they are relatively minor. First, and foremost, there were no umbrellas or huts on the beach, so it was difficult to find lasting shade. The palm trees are planted too far apart to offer genuine protection from the sun, and for those of us who burn even with sunscreen, that can be an issue. The décor of the hotel is rather unappealing, with too much plastic and neon lights to be called charming or pleasing, and the rooms are very generic. Not a huge deal since this is not a place where you spend a lot of time inside, but it's always nice to be in a beautiful place. The food was overall very good, but the specialty restaurants were below average and not very attractive at all. The steakhouse was the converted lunch buffet are and they serve mozzarella sticks and onion rings -- not exactly gourmet. I expected better from a chain as popular as Riu. Otherwise, everything was very satisfactory, and I would readily recommend this hotel to my friends.
Genuine Expedia guest review
Other trip Feb 3, 2014
Irina
US
5.0 / 5Outstanding
"Loved it! Couldn't say enough good things!"
We just got home from our stay at the Riu Palace Mexico and it was amazing. The service was beyond wonderful, the beach was so clean and the food was delish. My brother is a vegetarian and was able to enjoy every meal without needing specialized items made for him. We originally were supposed to stay at the Yucatan, but got upgraded due to overbooking and ended up at the Riu Palace Mexico just next door. We can't wait to go back.
Genuine Expedia guest review
Other trip Feb 3, 2014
Haley
US
4.0 / 5Excellent
"Good for the most part"
Food could definitely be better. Even the "steakhouse" disappoints. No room service, and no elevators! That said, hotel looks great, location is great, service is fantastic as well.
Genuine Hotels.com guest review
5 night family trip Jan 21, 2014
Carlos
US
3.0 / 5Good
"Great location Beautiful Beach"
Our only big complaint was the front desk personel. Their conduct was very disappointing and unproffesional to say the very least. If you have an emergency don't expect them to answer the phone. Bear in mind rooms are a distance from lobby. We were advised that we could ask to be moved to another room if we weren't happy with location. When we did it was a nightmare. We had two rooms, 1 person per room. Upon refusing the give the guy Mauricio $100.00 to move us he became very arrogant and insulting and made us wait til next day. When I went to new room, my luggage wasn't there and front desk said I was in wrong room, even though they gave me that key with card indicating room number. After causing me much anguish not to mention lost vacation time, they realized they were in err. I locked myself out one day and they wouldn't answer phone. I had to go down for help. Another day my son jammed the safe and after several calls with no answer from front desk, I went down. They informed me safe guy would be there in a few minutes. After waiting and waiting we called and Mauricio said guy will be there in 5 minutes. It took 3 hours for guy to come and when he did, he said he had just been informed of problem. More of our vacation time taken from us. Such incompetence is unexceptable. God help the person who has a severe emergency in that hotel because you won't get it from the front desk. .
Genuine Expedia guest review
Other trip Jan 15, 2014
Jeannie
US
5.0 / 5Outstanding
"Amazing Vacation!"
From the time of arrival at the Riu Yucatan, the staff were nothing short of phenomenal. They put on a New Years Eve celebration and really out did themselves. The food and drink service was amazing. Never having had stayed at an all inclusive, we were a bit skeptical about how the food and drinks would be. We were quite pleased to see them use natural and quality ingredients in the food and drinks. We will be back to this resort at some point and highly recommend it to anyone traveling in Playa Del Carmen. One of the major perks of this resort is the beach access, not many resorts have this in the area.
Genuine Expedia guest review
Other trip Jan 8, 2014
Ida
US
4.0 / 5Excellent
"Beautiful Beach and Pools"
We had a wonderful time at Riu Yucatan in December 2013. The pool areas are nice, bars are nice, good food, and the beach is perfect. The pool bar was a little cold, but a very small complaint considering everything else was very nice.
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
US
2.0 / 5Fair
"Would not stay again"
This was our first visit to an all inclusive hotel and may be our last. While the rooms were comfortable and clean enough, the food, drinks and activities were nothing special. Families with small children seemed to have a great time. We have older kids. The pools closed at 7PM and there was no hot tub. The guests marked prime chair locations early in the morning. The beach was beautiful and water was very comfortable. There was a constant flow of jet skis and boats pulling parasailers that kept the water choppy and noisy. The towel stand was open 8AM to 5PM making it impossible to get a dry towel when we were gone on an all-day excursion. Restaurants closed at 10. When we arrived late the only available food was a refrigerator with hot dogs and hamburgers to be heated in a microwave. Eating at the specialty restaurants required a reservation first thing in the morning. We were not impressed by the Mexican and Steak houses. The buffet had many choices. It was always possible to find something good to eat, but dishes were often overcooked or flavorless. The bars offer good quality alcohol choices, but the margarita mix tasted powdered. All 3 wine choices had an off taste. I would recommend only drinks made with simple ingredients. The New Year's Eve celebration was fun. Staff were friendly and helpful, but it was a fight to get even a small checkout delay when our daughter was in the hospital on our day of departure. That moved the rating from 3 to 2 stars.
Genuine Expedia guest review
Other trip Jan 4, 2014
TL
US
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