"Terrible service! We were ignored all the time."
Service was a joke, 20 minute wait at poolside bar even though they were not busy. Waitresses were just talking among themselves and serving the male customers. Hotel Wouldn't honor a ten dollar buffet breakfast which we actually booked and they made me wait for half an hour until they turned me down. I'd never stay there again. I was on a recon trip […] for my 400 people strong work conference I've got to organize, def won't be at Red Rock! Read moreGenuine Hotels.com guest review
The rooms were nice however maintaining the property is an opportunity. In my room the bathroom TV remote did not work, the main TV in the room only the left speaker worked the right speaker would "pop" in and out with a loud sound. After my first night the maid service came in but failed to clean the bathtub they did not remove dirty glasses nor did […] I get a full replacement of towels. Based on customer review I thought this hotel would have been better. Read moreGenuine Hotels.com guest review
We are satisfied and will use Red Rock again especially when we bring our family members. Great foid at the buffet.Genuine Hotels.com guest review
"excellent if you are traveling with kids"
beautiful property, nice staff, excellent kids club, great fitness center & spa and great pool. Horrible buffet (embarrasingly poor food quality/freshness), fantastic steak house.Genuine Expedia guest review
"Beautiful Oasis Off the Strip"
Red Rock Is great! It was a wonderful experience, the staff were always courteous and went out of their way to accomodate our every demand. The food was delicious at their buffet and they have daily Blue Plate specials for $9.99. The entertainment was lively and I enjoyed the casino particularly because I'm not much of a gambler! A shuttle runs every […] couple of hours to the strip if you don't have a rentalcar. A new mall is opening across from the casino in early October - Downtown Summerlin. I can't wait to go back. My only hope is that Red Rock does not change and if so...only better! Read moreGenuine Expedia guest review
"VERY understaffed with poor personal service"
We have stayed here before and were very pleased with the hotel and service which is why we booked here again. Bad choice! The service at the hotel was extremely poor on this visit. Any time I had to call house-keeping (for an in-room refrigerator and towels - our room was cleaned and only 1 bath towel left), I waited on hold for at least 10 minutes […] and as long as 20 waiting for someone to pick up. The hold to get the front desk was 10 minutes. The wait time for someone to pick up at the parking valet was 8 minutes. Then, as I tried to check out at the front desk, at 8:30 am there was only 1 person on the front desk...at a major hotel during key check-out time. Sorry but we will not book here again. Read moreGenuine Hotels.com guest review
"Pool was very relaxing"
We check out 11:00am and our flight was 9:50 pm and the front desk was very nice and helpful told us to leave our luggage at the bell desk and what we did was to relax by the pool and watch movie at the theatre play in the casino.we had a great time while waiting for the shuttle bus going to the airportGenuine Expedia guest review
"aewsome resort, family friendly."
My son loved kids questGenuine Hotels.com guest review
Beautiful beautiful hotel and affordable. I really hope it stays that way. Staff were so friendly except a few of the girls from the pool area (bar). My boyfriend said they had an attitude when he was ordering drinks. The pool was clean and fun. Other than that, the hotel was great and about 20mins from the Vegas strip. We spent more time at the hotel […] than expected. You have a lot around the hotel I'll definitely stay again. Read moreGenuine Expedia guest review
I enjoyed everything about the place! The Mercadito was a great place to eat. My only complaint is that the main pool was kind of cold. BRRRRRR!Genuine Expedia guest review
2 things that I really did not like were - 1 - Cell phone inside the hotel does not work at all including the messaging 2 - The breakfast buffet is the worst in town, the food is awful, does not really match the level of the hotel itselfGenuine Expedia guest review
"Love this hotel"
I always enjoy staying at this hotel! It has everything you would want right there! Great rooms, great food, good pool, fun casino that isn't as smoke filled as others!Genuine Hotels.com guest review
"Great hotel but noisy neighbors"
This hotel is a great stay. The complimentary shuttle makes it easier to get to the strip and back without having to spend money on taxis. The housekeeping were wonderful. We left the room a complete mess. But when we got back we found our clothed folded and neatly put away. I expected just the bed to be done so I was so happy when I came in and saw […] that. My only complaint for this hotel would be the noisy neighbors we had. I was trying to go to sleep after a long day of traveling and the people next door decided to have a party in their hotel room. I could hear the loud music and every single conversation people were having in there. It was awful. Overall, we might stay again. This time I will definitely ask for a room change or something. Read moreGenuine Hotels.com guest review
"Good but Can Still Improve"
Had stayed here before and like it as one of the better hotel/casinos off the strip. However, it charges substantially for in room wifi; however, no charge for wifi downstairs in the casino or lobby. This presents an inconvienence when wanting to check email on one's phone. It also would have been nice to lounge outside poolside after dinner; however, […] the area closes off at 8pm. Also, breakfast under their B+B plan opens at 8am, which we couldn't use on our checkout day having to leave at 7am. Read moreGenuine Hotels.com guest review
"great hotel. a far reach from the strip"
good place to stay. very very nice. but no entertainment nearby. so you have to take a 60 dollar cab ride to get anywhere. anyway, i'd stay there again. but just keep in mind that you have to take a cab to get anywhere unless you want to wait for the hotel shuttle to take you to the city center or the airport. overall two thumbs up. must try lucille's […] barbeque. exceptional barbeque!!!! Read moreGenuine Expedia guest review
"Great place to de-stress, away from the crowds!"
Valet parking folks, who are often the face of the facility, were wonderfully nice and responsive. Casino staff were nice and informative. All staff greet you will a sincere hello. Casino staff were ALL helpful in helping us learn a few gaming techniques and rules. Hotel is right off the highway and is easy to locate after a long day of exploring Vegas. […] The rooms are beautiful and decorated tastefully. All guests should try to explore the restaurants, because they were all excellent!!! The main pool was just a bit chilly, but most people liked it and were enjoying it, so that might have just been a personal preference. Hope to return one day soon !!! Read moreGenuine Hotels.com guest review
"Best in Las Vegas"
This is the best place for everything vegas has to offer. The rooms are beautiful, quiet, with a great view. Hotel offers bowling, movies, gambling, and exceptional restaurants. We accidentally booked our room for the 30th when I thought it was for the 29th- birthday present for my husband. I was devastated. I called Hotels.com and without any problems […] or delay, we were able to get the room for the night without any stress. Awesome hotel experience but even more awesome experience to Hotels.com for making it happen!!! Read moreGenuine Hotels.com guest review
"My new favorite resort in LV"
VIP treatment all the way from the minute we pulled in to check out. Our room was spacious and nice. We bought the package with breakfast. Casino got more crowded as weekend approached. Everyone was super friendly and helpful. Breakfast and lunch buffets were average but still many items to choose from.Genuine Expedia guest review
The hotel is beautiful, very cleam and nest part is sll the amenities inside the hotel which makes it so convenient that you never have to drive or take a taxi to ecperience other activities. For example, bowling alley, amc ttheatre, yard house, gift shops,, starbucks and many more. All within the hotel. I enjoyed my stay, highly recommend it and will […] definately stay at the Red Rock Hotel each visit to vegas. Read moreGenuine Expedia guest review
"Beautiful Hotel and Casino"
Love this place! Fantastic Views of the valley and Canyons.Genuine Hotels.com guest review
"quiet and very comfortable"
Bed was like staying at home plenty of pillows I slept like a babyGenuine Expedia guest review
"More to be desired"
Red Rock is a gorgeous facility, but maybe wasn't exactly what we had expected. The spa are was amazing and we also used the gym one of the days and were very impressed. What we didn't like so much was the lack of food options and pool hours. We had gone into the strip a few of the days we stayed and when returning around 10pm felt like that was that […] for the night. The pool was closed, gym was closed, food court was shutting down. My only other complaint would be lack of shopping right in the Red Rock area. It will be nice when the new mall is fully built right next to you guys. Read moreGenuine Expedia guest review
"Comfortable, convenient and not overcrowded"
Red Rock is a beautiful hotel, and the view even from the lower level rooms (we were on the 7th floor) is outstanding. We were just getting away from the house and stayed over night. It was nice and convenient without the craziness of the strip. Very nice having the buffet and food court in the same hotel, and we also took advantage of the on-site movie […] theater. Room was very nice. Only downside is the smoke when walking through the casino. I've paid more for much less in Orlando. Read moreGenuine Hotels.com guest review
Very nice hotel. Room didn't smell too good though, though was impressed by size and comfort. Pool extremely over crowded, hard to find anywhwere to sit and extremely loud music. not relaxing at all, but still had fun. Would come againGenuine Hotels.com guest review
I would stay here every time I come into Vegas! My room was huge, exceptionally clean and very comfortable. The staff was very friendly and went out of their way for everything. I would highly recommend this hotel/resort to anyone coming into Vegas.Genuine Hotels.com guest review
"Red rock nice alternative to strip"
We selected the Red Rock on our way back to SD from a long road trip from camping as a last 'treat' for family of 5 and kids. I don't like Vegas, nor gambling and I don't like the strip so this is a good alternative. The other hotel in this area that I prefer and doesn't have a casino was booked out. There was a line at check in so we were led to the […] VIP lounge for faster check in which was nice. Upon arriving at the rooms one set of keys didn't work but were promptly replaced and brought up. Rooms were very nice and luxurious. Beds and linens were great.Hair dryer was missing from our room and bath tub TV didn't work but I didn't care since I brought my own hair dryer. We were not able to get rooms with red rock canyon views in higher floors since hotel was pretty booked out due to a convention so we had park garage views with a little bit of strip in between. The only gripes I had was that AC in BBQ restaurant at casino was way too cold (bring your sweaters!) and minibar/ fridge/ snack bar gets charged 45 sec after you remove something. That's hard to control with little kids! You also get charged for putting something into the fridge , so be aware of that. We got an hour extra for late checkout which was nice so we could enjoy the fabulous pool area the next morning a little more. Prices at pool side service are reasonable. Smoking is allowed at pool so stay clear of old guys who love cigars (unless you like to inhale cigar smoke in the morning). They tried to charge us for internet for one room even though basic service should be free and 'included in resort fee' for 24 hrs. After noticing the error it was promptly removed from bill, so be careful. It is confusing what option to select on iPhone. First it says it's complementary and then it says it costs $12.-. I think this is ridiculous and wifi definitely should be free at this kind of resort if you can get it at almost any better motel now for free. Overall a hotel that tries hard to appear luxurious but trie Read moreGenuine Hotels.com guest review
I wasn't happy about having to pay a resort fee but the pool and amenities made up for it. Also, great restaurants on site. Highly recommend staying here.Genuine Hotels.com guest review
"Resort fees kill it"
The hotel is clean and attractive but the resort fees are exorbitant for what you get, or didn't get. Stay here if you want to be away from the strip and if you get a good deal.Genuine Hotels.com guest review
Love the hotel but the one thing that my family complained about was it is too far from the strip. Also my family and I am not a smoker and the smell of cigarette was not tolerable.Genuine Hotels.com guest review
I loved this hotel....as soon as I went on the bed I knew I needed to buy some of those sheets...they were so fluffy and comfortable. Absolutely loved this hotel...would definitely stay againGenuine Hotels.com guest review
"Red Rock Casno - Las Vegas - Abbe's shower"
Great facility. Superb serviceGenuine Hotels.com guest review
"Beautiful hotel - off the strip and quiet"
The rooms are lovely - we had a canyon view which included a very nice view of the pool area. The pool area is wonderful - many great options for swimming or just relaxing. The Spa is fabulous - had a great time there with massages, facials and mani-pedi's. Overall a wonderful destination hotel with lots of things to do and a great atmosphere.Genuine Expedia guest review
Beautiful property, amazing food, great location!!!Genuine Hotels.com guest review
"1 night leisure at red rock"
Great hotel for a couple of days if you don't wanna stay at the strip. Spacious rooms, comfy beds, dirty windows, amazing pool area.. Bowling, cinema in the hotel.. Casino is average.Genuine Hotels.com guest review
"tired hotel and staff"
this is the second time and the last time I will stayGenuine Expedia guest review
So clean. So much better than the strip! Can't wait Togo again. Whoop whoop who whoop Loved it!!!! Pool was great. Staff was wonderful. Rooms were great Already telling my friends to go thereGenuine Expedia guest review
I was a business traveler not on vacation. I hated that the fitness center only stayed opened until 7:00 pm. I got in at 6:30 pm and was looking forward to a good work out. Also, they gave me coupons for a free breakfast but it did not open until 8:00 a.m. I was long gone by 8:00 a.m. since I has to report to work. The room was first rate. Loved the […] large bathroom, sunken tub, huge shower! TV in the bathroom. Great view of the huge pool. The casino was nice too. Read moreGenuine Hotels.com guest review
Overall a pleasant stay. The employees were very helpful and nice. The food was good. I didn't like the $29 hotel charge.Genuine Hotels.com guest review
"Very nice hotel"
Clean, quiet, nice pool. Pool drinks are ridiculously expensive tho. $37 for 2 SMALL mojitos, they were good, but not $37 good.Genuine Expedia guest review
"Summer time in Las Vegas"
I love (and hate) Las Vegas. Red Rock is generally a reason to love Las Vegas if you don't care about being on the strip or downtown convenient to other casino hotels/resorts. It is a beautifully conceived and executed resort with lots of amenities and since it is summer, rates are very attractive. We purchased a one night stay (passing through town) […] that included two breakfasts for a great deal. Didn't know that they were two breakfast buffets rather than a dining credit. No matter, the buffet was awesome, high quality and great selection. The buffet is only $7.99 for breakfast and an outstanding deal. Our room was very nice but Red Rock has to improve housekeeping. Their beautiful, comfortable rooms are showing the need for not only detail (special project) cleaning but also good regular routine cleaning. Our room needed a good dusting, vacuuming, there was even a sticker left on the bathroom floor. Amenity holders show water damage and the amenities themselves were mismatched (poor attention to detail in housekeeping). Read moreGenuine Hotels.com guest review
Although I had a reservation confirmation number, I was told that I did not have a reservation upon arrival. Not good at all.Genuine Hotels.com guest review
"super nice hotel,family oriented."
we love our stay ,we will come back again,we will recomend the hotel to friends and family,Genuine Expedia guest review
"Nice hotel with great amenities for kids."
We stayed two nights. Our room was nice with a great view. We dined at the new mexican restaurant which was very good. Kids loved Kids Quest and the pool.Genuine Expedia guest review
"Best stay cation hotel for relaxation"
Always a great stay. AWSOME service.Genuine Hotels.com guest review
"Just lacks that Vegas feel"
Pros: Very nice suite, great views. Cons: A lot of elderly people, slow/boring casino. Small things in the room didn't work (like the remote control, the safe). Called front desk, she said she "didn't know how the safes work" (!!). Cabana at the pool was way too expensive, especially compared to cabanas we've gotten at Strip hotels. The pool staff were […] nice and friendly, but service was slow (if they even showed up). Getting down to the Strip for an evening out cost $50+ each way in cab fare, and cab drivers didn't know how to get there half the time. SUMMARY: actually could have stayed on the Strip and had more fun for less money. Not staying here again. Read moreGenuine Hotels.com guest review
"Clean odorless spacious hotel"
spa was great! rooms were clean and new. no smell! many places to eat and things to do like bowling and movie. far from the strip but driving to the strip is not bad. great if you have kids bec the casino area is not that big and thus less smoke smell... pool is always a treat!!Genuine Expedia guest review
"Good off strip hotel."
Good hotel if jou have a car ,25 min to the strip. Rooms can be a little worn out .nice pool area.Genuine Expedia guest review
I am a local and the main reason of going to Red Rock was the use of the pool and when I checked in I found out the pool was closing at three for a concert which was very disappointing. Also I was expecting to go to Cherri nightclub and found out that was closed also. The room and facilities along with the casino and restaurants were excellent.Genuine Expedia guest review
"Great if you dont want to go to the strip (easily)"
I visited for my birthday with my sister (31) , dad (76) , and nephew (5). We chose the place because of the childcare and good ratings. Overall, the vacation is what you make of it and I had a ton of fun - the casino was nice, the pool excellent, and accommodations some of the best, but I did not visit Las Vegas just to be stuck on one resort. My […] main issue with the place is that it is expensive and inconvenient to leave the resort. The cab fare to the strip is $50 (Ouch!) and their free complementary shuttle service to the strip and airport requires you to arrive at the front desk 30 min early to pick up a voucher (no reservations). There are 30 seats available for each shuttle that services guests from over 800 hotel rooms! It also only runs until 9pm. We could not make it to the strip one of the days when many people staying at the hotel for the conference all tried to take the shuttle on one of the days. Read moreGenuine Expedia guest review
Beautiful room, beautiful hotel. All the conveniences you could want. Quite far away from strip in quiet location. Room was gorgeous! Will definitely stay again soon.Genuine Hotels.com guest review
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