hotel is close to a highway therefore you hear traffic early in the morning.Air Conditioning unit was in 1 of the two bedrooms, therefore you hear it kicking on and off all night, but it did drown out the traffic noise:-)Genuine Hotels.com guest review
Experience was great, I liked the location and staff was very pleasant and helpful.Genuine Expedia guest review
The hotel was conveniently located for me since I was visiting my son and all the things we wanted to do were within a short distance. Room was clean, staff was helpful, parking was close. I only stayed two nights, but the kitchenette would have been useful for a longer stay. It was well stocked & clean.Genuine Hotels.com guest review
We enjoyed our stay very much. Room was very clean, spacious, quiet and bed was very comfortable. Good quick breakfast with plenty of variety to choose from. Staff was extremely friendly and helpful at check-in and check-out. We will definetely stay there again when in the area.Genuine Hotels.com guest review
Positive and friendly staff, building kept crisp and clean, beautiful landscaping. Next door is a peaceful creek and a park for kids to play and adults to exercise. Great places to eat and shop within walking distance.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Jose Campbell Garon, I am so glad that you enjoyed our hotel. The next time you are in the area, try to attend the Sunday Farmers Market in Downtown Campbell. It goes till 1 pm. Great local produce, art and crafts.
Manager kicked us out and called the cops because we had too many people in our room. We were in violation of their 3 person policy but only for 20 minuets while we were getting ready to go out for a birthday dinner. She would not let us explain the situation. We still had to pay for the second night even though we got sent packing. I'm writing a letter […] to corporate . Read moreGenuine Hotels.com guest review
The rooms were set up right but old. The management staff was terrible no words to explain how terrible they treat you. I have sent a certified letter to corporate Marriot.Genuine Hotels.com guest review
Not the largest room but perfect place to lay your head down. Very close to pruneyard and downtown Campbell so plenty to do if you want to go out for some food or a drink.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Jose Campbell Vince, I am glad that you were able to take advantage of our great location. Next time, try to attend the Sunday Farmer's Market . It goes till 1 pm. It is located down the middle of Downtown Campbell only three blocks from the hotel.
Was very nice definetly stay again wish I got to stay longer kitchenette was great but didn't get to use;(Genuine Hotels.com guest review
"Our Hotel Stay"
We enjoyed our stay. All the staff were very helpful,friendly, and go above and beyond. We wish that there were two breakfast bars so that gluten free people can also benefit from the continental breakfast. The biggest downside is tying to get to the hotel when there is only one direction to get in.Genuine Expedia guest review
Nice, efficient place in a good location. Walk to Campbell & Pruneyard. Active park w/ extensive walking trails next door. Light rail into SJ, wherever real close. Cool, really.Genuine Hotels.com guest review
"Miss the hot tub"
Price dropped from over 200 dollars to 91dollars in a week. Miss the hot tub.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Jose Campbell I am sorry that you miss the hot tub. We have replaced it with a very spacious, great outdoor living area. Our priced depend on the day of the week. Sounds like you were here during the week when our rates are over $200 and then you were here on a Friday or Saturday when our rates are sometimes under $100. Thank you for your comment. General Manager
"Great business-stay hotel in Cambell, CA"
The room was great - more than I expected. Plenty of room with a good sized bed and a small kitchen (range top, sink, dishwasher, fridge, cabinets for storage, utensils, pots) with a reading chair and ottoman. Great little corner desk with hardline internet. The location is great if you are working anywhere near the Hamilton businesses (like eBay). […] They also have freshly baked chocolate cookies every afternoon, and coming "home" to that smell is lovely. My only complaints are the breakfast, which had no hot items (I really wanted eggs and bacon, rather than cereal and fruit and a muffin every morning), and the hot tub is being completely removed. Part of the reason I chose the hotel was for the hot tub and it's still shown as available on all the web sites. Read moreGenuine Hotels.com guest review
The hotel was quiet and clean. Breakfast was very nice (coffee, tea, yogurt, bagels muffins, cereal etc). The staff was always extremely pleasant except for tthe front desk check in person who was somewhat rude the afternoon we arrived. We have stayed there before and were equally pleased both times. Really a great buy and pleasing stay.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Jose Campbell I apologize that you were not treated great on every stay and at every interaction. We hope to see you again soon. General Manager
"Nice hotel close to town"
The pillows were a little hard but other than that we enjoyed our stay.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Jose Campbell Thank you for your feedback. We do have 2 feather and 2 foam queen pillows on every bed (all queen beds at this property). By request, we have extra firm pillows also. Not that you needed harder, but I wanted to comment for your other readers. Genaral Manager
loved that it was furnished with everything you need like the comfort of being homeGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Jose Campbell Yes, thank you. We have fully furnished studio, one bedroom and two bedroom suites. All suites have a full kitchen with all of the dishes, pots and pans that you might need. We also have all of the linens, towels and the like that you would ever need. Thank you for your post. General Manager
"Good place, good price"
walking distance to prune yard and old town Campbell. Clean, recently upgraded, great complimentary breakfast, plenty of parking. Have stayed here twice and both times was a good experience.Genuine Hotels.com guest review
ROOMS WERE NEWLY REMODELED AND VERY NICE. STAFF WAS EXCEPTIONALY COURTEOUS AND HELPFUL. HOTEL WAS WELL SOUNDPROOFED AND RELAXING. I PLAN TO STAY THERE AGAIN. IT WAS A GOOD DEAL FOR THE PRICE AND WITHIN WALKING DISTANCE OF RESTUARANTS AND A NICE JOGGING, BIKE PATH.Genuine Expedia guest review
The beds were not as comfortable as I expected a Marriott hotel would provide. The pull out sofa bed was also not comfortable. The kitchentte was great as well as the roomy bathroom. The sleeping arrangement was quite small with the sofa bed pull-out almost ending at the end of the queen-sized bed. It was not a great room for three people.Genuine Hotels.com guest review
"Excellent Place to Stay"
Well kept, excellent place to stay, the staff was very friendly. I will recommend this place to my friends.Genuine Expedia guest review
"TownPlace Suites San Jose, CA"
Hotel staff was very friendly and helpful. Rooms are great and beds very comfortable. Next to great walking trail and short walking distance to shopping mall and resturants. I recommend this place to anyone.Genuine Hotels.com guest review
"Yep, very, very good."
I really like this place. Rooms are nice, big, modern (HDTV). Like the decor, love having a kitchen. Management tries hard to please. The cookies at reception are good too.Genuine Hotels.com guest review
"Service is getting worse"
smell funny in the halls. bad customer service!Genuine Expedia guest review
"home away from home"
10/29/14 camille l Redmond, Washington
This place was fantastic! The staff was very friendly, welcoming and helpful. The two bedroom suite was roomy, clean, quiet, well decorated and had every thing we could ask for. The beds were like sleeping on a cloud. Located close to the charming historic part of town with lots of shops, great restaurants and historical landmarks. This was a great place to start our days and end them in the evenings after touring around I highly recommend it.
"Like a great, clean apartment!"
10/11/14 JessieLikesGoodBeds San Jose, CA
I've stayed here several times and have also put visiting relatives up here. The suites are just great. It's really like renting a clean, furnished apartment for a few days. Everything you need is already in the room, which is comfortably furnished and very clean. I love the full kitchen and spacious living areas, and even the terrific Paul Mitchell shampoo/conditioner/lotion. The beds are fine -- not amazing, but fine -- and with very clean and comfortable bedding. The breakfast is grab-and-go but more than adequate, and the front desk staff are great. Plus it's pet friendly, with free parking, free wifi, and just a quick walk into downtown Campbell, too!
08/31/14 turtlelady_12 Park City, Utah
Out of 5, I rate this facility at 10! Very clean and well maintained. Check in was quick and easy, incredibly friendly and helpful staff, good value for cost. Jill Facciolla, general manager, sent a hand written thank you note with a vase of roses for me to enjoy (which I did!!) - a very nice, personal touch. Everything one could want is available: outdoor BBQ area, laundry area with soap and dryer sheets provided (do have to pay for washer/dryer use), light continental breakfast daily, baked on site cookies in the afternoon, coffee/tea 24-7, workout room, Wi-Fi, quiet AC/heat unit near ceiling. We had a large studio on the 4th floor. It is the perfect location within a convenient walk to shopping area, groceries, a park, trail system, downtown Campbell, lots of restaurants, and a huge farmers market every Sunday. We have stayed here before and this is the only place we will stay when visiting family in the area!
"2 months onsite"
08/20/14 70Jon963 Ohio
Great hotel, good staff, Jill the general manager is excellent! I appreciate the fact detergent is provided in the laundry room along with high quality dryer sheets. I enjoyed the view of the park from my room and it is a very convenient location.
06/30/14 Brenda L Henryetta, Oklahoma
Clean, well maintained. Friendly, helpful staff. PERFECT location--next to park, Los Gatos Creek Trail, 1 block from Pruneyard shopping and dining, 2 blocks from beautiful downtown Campbell. Quiet (at least on creekside). Washer/dryer facility and detergent/dryer sheets provided.
"Worked out Well!"
06/02/14 kst1 Merced, CA
Stayed here recently to use up our Free Marriott Rewards night while visiting Santa Cruz area. Check-in was fast and efficient. Plus there were freshly baked chocolate chip cookies right there. We had a room on the 4th floor overlooking the adjoining park. Very conveniently located as it was a nice 5 minute walk to downtown Campbell. Plenty of restaurants to choose from there. Breakfast was OK; enough to get you going in the morning. There is a really nice park next to the property and it was quite popular with people of all ages. There are also walking/running/biking trails present. Overall, we were quite satisfied with our stay at this property.
"Great location, great suite, great price"
05/07/14 travelmagee Vancouver, Canada
The staff here are very friendly and were super accommodating. I had called in the morning to see if we could check in early, and they called me an hour later to let me know that the room was ready for us. With a small kitchen and two bedrooms it was the ideal place for my family to stay while we had work done on our house. All the staff were super sweet to my 3 year old. The beds are comfortable and the rooms are clean. The breakfast is basic with cereal, toast, bagels, fruit , juice, yogurt, and tea and coffee. And there's ample space to sit down and eat. The location was perfect for us since it's right next to the park and a short walk to downtown. And it has free wi-fi.
"Great suites and great price"
12/12/13 bromista1234 San Diego, California
Stayed with my family and in-laws. Got a 2 BR suiteThat was very comfortable and breakfast was included. Breakfast not so impressive but it got us going in the morning. Staff was friendly and helpful. Would stay here again!
"Stay somewhere else - definitely not up to Marriott standards"
09/22/13 946Missy2013 Campbell, California
This hotel is nicely located (Beautiful park, trails, restaurants) and has excellent potential (Full sized kitchens, living room). Front desk staff is very nice and the Sales Manager, Lisa, is wonderful to work with. The Assistant General Manager, Jill, is a different breed altogether and does not project the quality of a Marriott Manager. She takes any complaints personally and turns it into a confrontation with her guests. Several guests have left in the aftermath of one of her shouting matches. Housekeeping was good when I first arrived but then several housekeepers left, thanks to the Manager, and now the hotel is left with mediocre services for "housekeeping". You can't eat with any dishes they run through the dishwasher because it still has remnant food in it. You have to ask for dish soap in the kitchen, then in the bathroom to wash your hands! I had to buy my own cleaning supplies for the bathroom cos I got tired of asking for them to please clean my bathroom. I asked for another room on a higher floor since I am a platinum member and was refused - 3 times! I will be moving to the Pruneyard Hilton, It will be great to feel like I am in a HOTEL instead of Motel 6.
"Avoid this hotel at all costs - Management is horrid"
09/18/13 anne w San Jose, California
Avoid this hotel if you can. Sadly I have had more than 1 negative experience. My first experience was a very short notice trip where I wanted to use my Marriott Rewards points to cover his stay. Typically not an issue anywhere else but here not only did they take my points, they charged his credit card. After much ado and back and forth emails with Jill (Manager) I eventually gave up, called Marriott Rewards and asked for my points back. Our second experience was a family event, where I needed 3 rooms over mulitple dates. Lets just say that even though I expressly said I am paying for these nights, my husbands credit card, my brother's credit cards were used and then Jill refused to give me my Marriott Rewards point stating that I never was at her hotel. What a joke! I have never had such horrid service from a Marriott. Marriott should really consider dropping this hotel from their inventory!!! About our stay - rooms were clean but my sister found a blue viagra pill under the bed which was not cool as we had my great neice (18 months) staying with us. We flushed the pill. The cleaning staff were exceptional. The porta crib was clean and setup but the sanitary cover we had to figure out how to install ourselves. Generally the facility was clean. The air conditioning doesnt seem to run in public areas so the hallways and elevators were a bit hot.
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