All hotels in Ballyclare, Northern Ireland, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereCastle Upton Estate, Templepatrick, Ballyclare, Northern Ireland, BT39 0DD, United Kingdom, ‏‎855-239-9397
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4.1 / 5Excellent

Score breakdown (from 287 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.3

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Mixed feelings"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The staff were very friendly and helpful. Room was cold on arrival and bar area was cold. I thought it was expensive to eat for example £3.10 for a coffee.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for leaving us your feedback using this site. I am pleased that our team looked after you well, yet disappointed that you found your room and our lobby to be cold. We have been experienceing an unusual cold spell of late, but I will ensure that we always act on this accordingly and in a timely manner. I do hope that you will come and visit us again very soon. Warm regards Paula Collins Hotel Manager
1 night romance trip Jan 1, 2015
A Traveler
IE
3.0 / 5Good
"Hotel great but food not so good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was not ready at check in time so we had to wait, very limited menu in the bar also standard of food was not great in both the bar and dining room. On the upside our room was lovely and very spacious for 2 adults and 1 child, pool and gym facilities are excellent and the driving range was great fun
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
A Traveler
GB
3.0 / 5Good
"Trip to belfas"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff wasnt so helpfull..and a bit slow, breakfast was ok not so gr8. Loved the pool and the spa..kids had a lovely time..and the location is about 20 minutes drive from the city which wasnt too bad. Overall not too bad considering that we got a winter discount.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted that overall, you enjoyed your time with us and that you felt that it was a, Value for Money break. I was, however, most disappointed to learn that you found our team to be unhelpful. We pride ourselves in offering a friendly service to all of our guests and I will certainly reiterate the importance that this is extended to all of our guests at all times. Thank you for bringing this to my attention and I do hope that you will return again, very soon to see that we can do better. Warm regards Paula Collins Hotel Manager
Other trip Jan 2, 2015
susan
IE
3.0 / 5Good
"A nice hotel but poor dining room experience"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was very good but was let down badly by poor dining room service at our evening meal - if there is a next time to stay there we will eat out somewhere else. Breakfast was buffet style + they ran out of mushrooms and eggs (fried and scrambled) so a significant wait meant that food already on plate got cold
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us your feedback. I am delighted that overall, you enjoyed your time with us, however I am disappointed to learn that the quality and value of food served in our restaurant did not meet with your expectations. This is certainly not what we want to hear and I will immediately review your concerns with our Executive Chef to ensure that our high quality of food and service remains consistent. Thank you for bringing this to our attention and we all look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
1 night romance trip Dec 28, 2014
James
GB
5.0 / 5Outstanding
"Service great, really enjoyable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really enjoyed our stay. Service excellent, staff really lovely. Leisure facilities great.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
Other trip Dec 31, 2014
A Traveler
GB
3.0 / 5Good
"Good price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Spent the night for just over £60 (breakfast included)! Well worth the value! Thoroughly enjoyed the spa facilities! For a 4* hotel, I think the room was a bit dated and good do with some modernisation! We stayed in room 111!
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
Other trip Dec 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great place with kids"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the pool area. Very relaxed and child-friendly, too.
Genuine Expedia guest review
Other trip Dec 29, 2014
SFM
GB
2.0 / 5Fair
"Ulster still living in the past"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Got charged £30 for using Internet twice, and on both occasions less than 30 minutes. it was advertised as free!!
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Vushe
IE
4.0 / 5Excellent
"Birthday and Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We visit this hotel twice a year.....always good,but the decor and public rooms are looking a little tired..... Time for a refurb, to keep the standard high. Staff are excellent.
Genuine Hotels.com guest review
3 night family trip Dec 5, 2014
A Traveler
GB
3.0 / 5Good
"Disappointing for a Hilton, needs an upgrade"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Room was very cold. Hotel is a bit dated, especially the bathroom, however the hotel overall is ok
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Lee
GB
4.0 / 5Excellent
"Peaceful location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was very convenient for Belfast International and only 30 minutes from the city. Bus every 15 minutes if you want to avoid parking. Excellent location to avoid the traffic and provide easy access to the tourist sites of NI. Staff were all very friendly and service was very good. We had one minor complaint which was answered by letter immediately, a new room upgrade provided and 2 free drinks!
Genuine Expedia guest review
Other trip Dec 9, 2014
Gordon
GB
5.0 / 5Outstanding
"A Weekend Break at Templepatrick"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We arrived Friday evening and were made very welcome at reception desk. We also had a small bit to eat that evening, and also got use of the Gym. Everyone we met were very friendly and welcoming. Thank you for the nice stay.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
1 night family trip Dec 5, 2014
A Traveler
IE
4.0 / 5Excellent
"One night stay review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
The service, appearance, cleanliness, and amenities of the hotel were very good. The only disappointment was the fact you had to pay for Wifi service; we had expected the Wifi service to have been included or at least complementary to our stay. Because we were only staying for a night, it was not too big a problem. Aside from the lack of Wifi, the room itself was comfortable and the hotel staff was very accommodating.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2014
Darlene
IE
4.0 / 5Excellent
"Business hotel near airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There for business meeting - had a light lunch and rested before giving an evening lecture Very comfortable
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
GB
3.0 / 5Good
"Close to Belfast city."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed in this hotel during a family holiday. Reception staff were very friendly and tried to check us in early but there were no rooms available. We felt the room was not up to Hilton standards. Beds were creaky and really needed replacing. But amazing views of the Golf course. Pool and Gym were adequate. Breakfast was alright. I don't know why we have to pay so much for the internet when rest of the hotels provide complimentary internet.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking time to review your recent visit to Hilton Templepatrick using this site. I am pleased that you found our location good for visits to Belfast City Centre. Whilst I see that you found our Pool, Gym and food to be pleasing, I am disappointed that you did not find our beds to be comfortable. I will certainly investigate this matter with my team. I hope that you will have a future opportunity to visit us when you will be able to avail of the complimnentry WIFI which is available in all public areas of the hotel. Warm regards Paula Collins Hotel Manager
Other trip Nov 2, 2014
Loki
GB
4.0 / 5Excellent
"Nice hotel,would stay there again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly staff,breakfast was lovely,dinner was good.The room was very good and quiet!!!!
Genuine Expedia guest review
Other trip Oct 30, 2014
vivienne
GB
5.0 / 5Outstanding
"weekend stay at hilton Templepatrick"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed our stay.friendly and very helpful staff. Only fault was no free wife.convenient to all attractions.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave your feedback on this site. I am delighted that you enjoyed your time with us and I do hope that you will have a furture opportunity to visit us gain when you can avail of our complimentry WIFI, which is available in all of our public areas. Warm regards Paula Collins Hotel Manager
2 night family trip Oct 25, 2014
john
IE
5.0 / 5Outstanding
"Pleasing place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very relaxing,pleasant and enjoyable.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
1 night romance trip Oct 25, 2014
Edward
GB
4.0 / 5Excellent
"Belfast Vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel, restaurant and facilities were fantastic. The only issue we had was the cost of internet services. 7.95£/24 hours is completely out of line with all other hotels we have stayed at. This was a very detrimental issue to an otherwise fantastic facility.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that overall, you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future, when you can avail of our complimentry WIFI which is avilable in all of our public areas.. Warm regards Paula Collins Hotel Manager
2 night family trip Oct 24, 2014
C Kerwin
IE
5.0 / 5Outstanding
"templepatrick friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
visiting 99 year old mum in a nursing home
Genuine Hotels.com guest review
2 night romance trip Oct 21, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was super. The rooms we had were very spacious, clean and comfortable. The staff were all very helpful and friendly. The breakfast was varied and fresh. We used the pool, sauna and steam room which were clean and fully functioning.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of HiltonTemplepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
2 night family trip Oct 16, 2014
Diane
GB
3.0 / 5Good
"Handy hotel for Belfast"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel facilities were good but watch out for bar prices as two large soda water and limes came in at £9.30. Rooms are well-sized but the bed was in need of replacing - squeaking at every movement and very lumpy.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking time to review your recent visit to Hilton Templepatrick using this site. I am pleased that you found our location good for visits to Belfast City Centre. Whilst pleased with the size of our bedrooms, I am disappointed that you did not find our beds to be comfortable. I will certainly investigate this matter with my team. I hope that you will have a future opportunity to visit us . Warm regards Paula Collins Hotel Manager
Other trip Oct 19, 2014
Fiona
GB
1.0 / 5Poor
"noisey neighbours"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had booked a double room. When we arrived we realised that it was an adjoining room which wasnt a problem as the doors were locked. However they were not sound proofed and the noise carried as if the doors were open. We did complain in the early hours of the morning as we did not expect to be kept awake by screaming children and shouting parents who occasionally came up from the all night bar yo check on them. The staff were not very helpful and on hearing the night porter telling them that we had been complaining about the noise and how sorry he was to have disturbed them, I realised that there really wasnt any point in complaining again. Overall very disappointed with the staff's attitude and although they claim to ensure a good nights sleep the reality is somewhat different
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2014
A Traveler
GB
2.0 / 5Fair
"Had to wait half hour after check in time"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Un hoovered carpets and small pets running around
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
GB
5.0 / 5Outstanding
"Super hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel very clean and comfortable looking forward to returnin
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
1 night trip Sep 27, 2014
Carol
GB
5.0 / 5Outstanding
"Top hotel. Definately be back."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely brilliant stay at the Hilton Belfast Templepatrick. Attending two dog shows in the area & we were made to feel most welcome. Reception staff most helpful & very dog friendly. :-)
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us feedback on this site. I am delighted that you enjoyed your time with us and we look forward to welcoming you back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
1 night trip Sep 26, 2014
Angela
GB
5.0 / 5Outstanding
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay here for a few days last week. Very clean comfortable and relaxing hotel.
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
James
GB
4.0 / 5Excellent
"Good location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel had no reservation for me on arrival, it had been cancelled by mistake. The only room I could now get was a "smoking room". I later found two empty wine bottles "hidden" on top of the safe! Overall, the stay was very nice and comfortable, and the food was good apart from the large doughy pizza!
Genuine Hotels.com guest review
2 night business trip Sep 18, 2014
MG
GB
4.0 / 5Excellent
"Beds and internet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
I regularly have stayed at the hilton templepatrick, I like the location and it suits my requirements. However I find the beds very uncomfortable and always wake with a sore back the next day. I was very annoyed to discover that internet access in your room was £14.99 having used it for a few hours before young to bed. I awoke during the night and decided to check internet to discover I would have needed to pay a further 14.99" this will certainly make me revise future plans. Whilst I am aware it is free access in the lobby area who wants to spend their night sitting in a lobby , and when you are there you are socialising and it would be rude to spend your time browsing.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
Cloughroe
IE
4.0 / 5Excellent
"business use"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
good wifi, good food and bar area, perfect for business use.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice place to be. Nice Spa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great place to stay for a short break. We were there as a family for the first ever trip to Ireland. We had booked 3 rooms and had a great time. The bar is good. Everyone was very friendly and courteous!!
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking time to review your stay at Hilton Templepatrick. I am delighted to learn that you all enjoyed your time with us while in Ireland and we look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
Other trip Sep 3, 2014
The Doctor
GB
4.0 / 5Excellent
"Just one night"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was the last night of our 2 week holiday and it was lovely. Just one little problem--when we arrived reception told us that breakfast was £10 each and would could pay on our 'way-out'.During breakfast a very nice lady told me that we did not have vouchers,so the price was £14.95 each. When I told her what I was told on arrival she immediately apologised,took me to reception and organised the vouchers.The breakfast was excellent.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for leaving feedback for us through this site. I am delighted that you enjoyed your time with us recently. Please accept my apologies for the miscommunication in the use of our breakfast vouchers. I am pleased that this was quickly rectified and that you enjoyed your breakfast. We look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
Other trip Sep 2, 2014
Nick
GB
4.0 / 5Excellent
"Family Trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice Hotel but a little expensive as we needed 2 rooms 2 Adults and 3 children.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am pleased that you enjoyed your time with us and we look forward to welcoming you and your family back to the hospitality of Hilton Templepatrick in the not too distant future. Warm regards Paula Collins Hotel Manager
Other trip Sep 2, 2014
A Traveler
IE
3.0 / 5Good
"Nice hotel and very easy to get to with golf club"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were very good and friendly the food in the restaurant was a let down stayed there before and the food was excellent and that was the reason for going back but was very disappointed this time
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for leaving us your feedback on this site. I am delighted that our team looked after you well on your return visit. I was however, most disappointed to learn that the quality of food in our Restaurant did not meet your expectations during your stay. Please be assured that this is not the standard of service we aim to provide at Hilton Templepatrick and I will of course appropriately address your concerns with our Executive Chef and his team. I do hope that you will visit us again very soon. Warm regards Paula Collins Hotel Manager
Other trip Sep 1, 2014
A Traveler
IE
4.0 / 5Excellent
"Nice hotel, scenic."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The name confusion in Expedia costed me because Hilton templepatrick is specified as Hilton Belfast templepatrick. Otherwise the stay was very good. Morning staff did not inform me about the complementary ride back to the international airport but evening staff did...
Genuine Expedia guest review
Other trip Aug 27, 2014
Karthik Murali
GB
5.0 / 5Outstanding
"Superb!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Anything and everything you want to say about staying here all falls under the same heading ........... SUPERB! Used the Hilton several times and it's just what anyone could ever want. Book here with confidence - you won't be disappointed
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted to learn that you enjoyed your time with us and we look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
1 night romance trip Aug 20, 2014
Graeme
GB
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great short stay at the Hilton, 2 Adults and 3 children. Used as a base for trips to Titanic experience and Giants Causeway. Great family room. Nice food and great leisure centre. Highly recommended.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted to learn that you and your family enjoyed your time with us in August and we look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
3 night family trip Aug 10, 2014
Teabags
IE
4.0 / 5Excellent
"Good Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Pleasant Stay in Hotel with Family. Child friendly with nice pool. Surroundings quite scenic with Golf Course. 15 mins drive North of Belfast was fine.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for feedback. I am delighted that you enjoyed your time with us and we look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
2 night family trip Aug 7, 2014
A Traveler
IE
4.0 / 5Excellent
"Boring hotel saved by wonderful friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
As one would expect, this Hilton is a boring, anonymous, international hotel with all the standard features including gym, spa, pool and golf course - if you like that kind of thing - but in itself ZERO character. Despite this unpromising basis for a hotel, I recommend it to all because the staff are second to none - polite, efficient, helpful, but most of all - FRIENDLY. Being open and friendly is a very Irish thing, but the staff of the Hilton have it in spades. Nothing is too much trouble, everything is done with a smile. Brilliant.
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted that you found us to be friendly, helpful and efficient during your time with us and we look forward to welcoming you back again very soon. Warm regards Paula Collins Hotel Manager
Other trip Aug 12, 2014
JD
GB
2.0 / 5Fair
"Nice location but not Hilton standard!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I should have paid more attention to comments from previous guests who stayed here! My family (3 adults 1 child) chose to stay at the Hilton Templepatrick as we were celebrating my husband's 50th birthday - we thought we would have a nice relaxing few days as the hotel had a spa, pool and golf club, and so expected the best of the brand. Staff were fine, however considering almost everyone in Belfast is warm and hospitable, it is not something special the hotel offers. We booked a room with two twin beds for 4 nights but were given one twin and a sofabed - I checked and was told the sofabed was a 'twin'! We had to wait for staff at night to arrange the sofabed as this was not prepared - plus they provided a single duvet for what they claimed was a 'twin' bed! We had to repeatedly ask for toweling ( robes and slippers) as well as milk and suger sachets as they only left enough for two people! There was no fridge in the room and neither was there any air conditioning!! Their cleaning is not up to scratch as all surfaces were dusty and there were small hairs left on the bath tub for two days! Wifi in the room is very overpriced at £15/day! And in the lobby you get just one hour/24 hrs and only one person at a time can access (ie 3 of us couldn't access at the same time)! I have stayed in 3 star hotels that are miles better than this. Dont rely on the 'hilton' brand, this hotel is not worth the money!
Genuine Expedia guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for taking the time to leave us your feedback on this site. I understand that my colleague Christopher has been in contact with you direct to address your concerns. Thank you for your patience. Warm regards Paula Collins Hotel Manager
Other trip Aug 11, 2014
Saima
GB
2.0 / 5Fair
"The worst service I have met."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It made me to wait for my room till 5:00 pm without a reasonable explanation. All the people in reception are with cold face. I will never choose this hotel.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for leaving your feedback on this site. Please accept my apologies if we failed to meet your expectations on this occasion. Without further information I am unable to comment on your particular experience but be assured that I will appropriately address the importance of communication, with our team. Warm regards Paula Collins Hotel Manager
2 night trip Jul 30, 2014
J
GB
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
5 star
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am pleased that you enjoyed your time with us. Regards Paula Collins Hotel Manager
1 night business trip Jul 28, 2014
McNeil
GB
5.0 / 5Outstanding
"Birthday Treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great service and attention to my granddaughters birthday stay. As always she got special treatment all during our stay Can't wait to go back
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted that you enjoyed your time with us. Warm regards Paula Collins Hotel Manager
1 night family trip Jul 25, 2014
Granny
GB
4.0 / 5Excellent
"Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The friendliest and pleasant staff I have experienced for a good while, extremely cordial. Rooms were clean and lovely towels etc. Thank you
Genuine Expedia guest review
Other trip Jul 27, 2014
Charmane
GB
1.0 / 5Poor
"tired old hotel and rubbish food!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
Hotel a bit dated in places, extortionate price for BBQ, "twice cooked" chips were raw ordered in main bar, cocktails over priced and they forgot the alcohol in my wife's strawberry daiquiri! breakfast was quite bad, sausages raw, scrambled eggs a confusing mess of yellow stuff, toast not toasted, no butter, no jam, no salt/pepper. disappointing, and we paid an extra £10 to have it in our room. bar shut at eleven when all information on website says its open to 1??? sadly disappointed and a bit miffed. wont be staying at the hotel again. definitely not worth the money we paid for it and the fortune we paid at the bar for drinks. we have had better food, drinks and general experience in a premier inn for less than half what we paid for this.
Genuine Hotels.com guest review
1 night romance trip Jul 18, 2014
kristian
GB
4.0 / 5Excellent
"Great Hotel Comforts - Poor and over priced food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely room, really comfortable, friendly staff. - Dinner over priced and didn't meet the price paid - breakfast in bed was a huge disappointment.
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
A Traveler
GB
3.0 / 5Good
"Noisy hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very noisy hotel, children running around in corridors and you could hear doors slamming and the showers being used in neighbours room
Genuine Hotels.com guest review
2 night business trip Jul 18, 2014
Tanya
GB
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a very relaxing time staying in the Hilton Templepatrick, great service and staff were very friendly and helpful. Will deifnitely be back again.
Genuine Hotels.com guest review
Response by Hilton Belfast Templepatrick Golf & Country Club
Thank you for your feedback. I am delighted that you enjoyed your time with us. Do come back again soon.
1 night trip Jul 19, 2014
A Traveler
GB
2.0 / 5Fair
"Staff are great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The staff in the hotel are fantastic, but that's where it ends really. The hotel is outdated and obviously more attention has been focused on the golfing amenities than the hotel itself. The food in the restaurant was ok but definitely not worth the price they charge, for example, I asked for a medium stake which was very well done and pretty bland. Again the staff are a real credit to the hotel and saved the stay.
Genuine Hotels.com guest review
2 night romance trip Jul 11, 2014
A Traveler
IE
5.0 / 5Outstanding
"Fantastic for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a super time with our 2 children at the weekend. Service was excellent, so friendly, kids eating for free was lovely surprise. We will be back without a doubt!
Genuine Hotels.com guest review
1 night family trip Jul 12, 2014
RHC
IE
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