"Nice place but rude check in staff"
Loved the hotel, but too expensive and rude front office woman. We reserved on Expedia, but when we got there were rudely told we had to pay an extra $50 for each of our kids.Genuine Expedia guest review
"Was it worth it?"
The hotel is the most expensive in the area, so we assumed there would be an ice machine. WRONG.... You had to call and ask for someone to bring ice when we needed it. We had assumed there would be wifi. There was, but only at their two pools or at the reception building.... IF you wanted to use their computer, you had to pay for it..... And we were […] paying $250 per night? To move around on the property, it was necessary to call for the shuttle bus because the property is so steep it was difficult to walk anywhere. The view was great and the room was beautiful, but not worth the extra expense.Toilet was in a corner of the room, and when a fellow-traveler needed to use it, she needed to ask all the others visiting in her room to please leave..... Read moreGenuine Expedia guest review
Very helpful staff. Beautiful grounds close to attractions. Would definitely stay there again.Genuine Hotels.com guest review
"Large, Breezy Rooms"
The rooms at El Establo are larger by far than most New York City studio apartments. Ours, and did all the others, featured spectacular views across the Gulf of Colorado and the mountains of the pennisula to its west. Others have commented that noise from the hallways bleeds into the sleeping rooms. It's true but it's not terrible. And they sound can […] be reduced by closing ventilation louvers. The noise was infrequent during our stay; we may not have even noticed had it not been pointed out by others. The grounds follow the rather steep slope of the mountain on which they are laid out. Vans are provided to ferry one up and down. This served us well when we wanted to explore the top of the mountain, a nature reserve with well maintained trails, or pop up to one of the two pools (the other was just out our front foo) or the fancier of the two restaurants. Apart from the resort's various buildings, the setting is remarkable. During our three days there we spotted three rainbows and were simultaneously warmed by the tropical sun and cooled by the mountain breezes. Read moreGenuine Hotels.com guest review
"Costa Rica trip"
We really enjoyed our stay here.The Hotel was very nice and clean. The decor was up to date. DKGenuine Expedia guest review
"Overpriced hotel in need or renovation!!!"
Wonderful view but a very basic hotel in desperate need of renovation and way over-priced. Hotel spead out over mountain side - vans needed to get from one area to another - they were prompt and very helpful. Staff was wonderful, bilingual and courteous. The rooms had no heat, carpet was in need of replacement. There was no dresser or closet and it […] would be nice to have a TP holder to prevent the roll from disappearing! Breakfast was adequate and well staffed, but I had expected more for the price. Most guests are part of tours and only stay for a night or two. We stayed for four nights as part of our anniversary holiday - great destination with lots to do, but dissapointing hotel. Read moreGenuine Expedia guest review
"Nice hotel for family."
The only downside to this hotel was the internet service. If you did manage to get onto the internet the server was constantly kicking you off. Other than the internet service, we thought the hotel was nice, dinner in the upscale restaurant was fantastic, but the service was very slow. Lunch and dinner in the casual restaurant wasn't anything special. There […] were a lot of young children at the hotel that made a lot of noise early in the morning and the hallways are not very soundproof. Read moreGenuine Expedia guest review
"Nice, memorable hotel"
This is a nice, memorable hotel. Major pluses are the great views, hiking trails and ziplines, nature guides, and on-site restaurants. The one major downside is that the staff can be overwhelmed by the large number of guests. As a result, the service is uneven and shoddy at times.Genuine Hotels.com guest review
"great spot for anyone"
Loved it! Rooms are very comfortable, with beautiful views. Pools are nice. Food was very good. Night hike was fun! Shuttle service is very helpful, considering the steep mountain road. Staff is very professional, knowledgeable. Banana bread with chocolate chips was delicious! :) Unfortunately, we didn't have time to do the zipline....Genuine Expedia guest review
"Great stay with a baby, missed the mark on details"
This was our first time traveling to Monteverde, and we brought our 10 month old baby with us, so we wanted a comfortable stay. El Establo is located on a beautiful property, only a 10 minute (bumpy) ride to the Monteverde reserve, and has a lot going for it but missed the mark on a few key things. PROS: Offered a clean pack n play for baby (we brought […] our own so we didn't need one) Friendly, helpful staff Beautiful views of the valley Comfortable mattress and soft bedding Soaking tub Large, tiled bathroom Balcony Grassy areas to let baby crawl around Delicious food at both restaurants (we primarily ate at Laggus) CONS: The overall con of El Establo is they have some luxury materials and beautiful furniture, but it is constructed poorly. For example, the shower glass doors were glued to the tile and the glue had oozed out of the seams. It looked bad. There was no toilet paper holder. The roll just sat on the floor. The carpet was not vacuumed and was very dated, along with the wooden furniture in the room. The grounds are very large, so you must call a shuttle to get from your room to the restaurant and anywhere else. It would have been nice to have a little more freedom and not be dependent on the staff to get back to your room (especially crucial when it is raining) We did enjoy our stay. As I said, the staff is so friendly and I didn't mind the outdated and poorly thought out rooms, but I wouldn't recommend this to anyone ISO a luxury stay based on these cons. Read moreGenuine Expedia guest review
"close to destinations"
The hotel room was very noisy. You could hear every one as they passed by in the hallways (especially rolling suitcases). Poor ventilation: no airconditioners, the only windows that would open were in the bathroom that connected to the common hallways. No windows or doors to the outside with screens. No ceiling fans or anything.Genuine Hotels.com guest review
"a little rustic but lovely"
When we first arrived we were put in a room all the way up the mountain with the wrong bed size. We were immediately switched to a beautiful room on a lower level. The service was wonderful when they were there but the front desk closes at 10 P.M. and there was no one around anywhere to accomodate any needs after ten until early morning. The man at […] the front desk was working very hard and was very nice but he was alone so it was difficult to accomodate everyones needs. It would have been great if breakfast started earlier (like all the other hotels we stayed at). Tours start early and the breakfast (although delicious) opened a few minutes before we were supposed to be picked up. Read moreGenuine Hotels.com guest review
"Comfortable with beautiful views"
Pros- great location, clean spacious rooms with beautiful views. Mountain lodge feel. zip line at top of property! Cons - rooms have lack of attention to detail, thick uncomfortable pillows, shower has no light in it so dark, bare bones service from staff. No wifi in rooms. Overall a comfortable place without the "extras"Genuine Hotels.com guest review
"Cloud Forest Hotel"
The hotel was very pleasant and accommodating with clean, large rooms. The concierge knew the best guides for the cloud forest. My teenage son said the workout room had some state of the art equipment.Genuine Expedia guest review
We had a short and wonderful stay here. The room was high on a hill with the most amazing view; in fact, we decided to order room service and just watch the beautiful sunset over the countryside. Although rooms were quite spread out over the property, the shuttle service between room and restaurant/main area was very prompt and friendly. A great breakfast […] buffet was served in the morning. We took a taxi into nearest town and found Tree Top restaurant..actually formed around a tree. Went zip lining on hotel property - very fun. Read moreGenuine Expedia guest review
"Sunsets and rainbows"
Incredible setting and property - sunsets and rainbows. Staff was very helpful, and food at the Laggus restaurant very good.Genuine Expedia guest review
Excellent service. Beautiful room. Great for familiesGenuine Hotels.com guest review
"rats in the bed at El Establo"
we are retired Australians travelling the world, we have stayed in around 40 hotels this year alone. This El Establo was the worst place we have stayed. Apart from the noise, appliances not working, poor food and no coffee/tea making machine in room as promised in the brochure. When it came to sleeping, I pulled the top pillow from bed to find 5 BABY […] RODENTS curled up in the bed. We did not stay the intended 3 nights and the manager who was to speak with us in the morning was unavailable. They have ignored our communications to them and I imagine they are hoping we will go back to Australia and forget all about it, this was not a cheap hotel. Read moreGenuine Hotels.com guest review
"great hotel, great locationl!!!"
the rooms are very big, great hotel, beautifull surrounding, great food. the only inconvenience is that the hotel is so big that you must have a car to go from your room to eat brekfast.Genuine Expedia guest review
"too many better options"
The hotel rooms were in a loud and had a large stone corridor/hallways where you could hear anyone and everything at all times of the day and night. You had to leave doors to outside closed as there were no screens on the doors to open them without letting insects in. There was no internet in the rooms and no service to get your luggage to or from your […] room, which was made difficult by the very spread out nature of the facility, not to mention the extreme steepness of the resort from back to front between the various buildings. You needed a car to get anywhere on the property unless you are in the front rooms. Rooms were very sterile and bland. This hotel was not worth what we paid. There are too many other options in this wonderful city from what we saw. This was not the place to be. Read moreGenuine Hotels.com guest review
Great place to spend a few days.Genuine Hotels.com guest review
"Best Staff in CR"
Very goodGenuine Hotels.com guest review
"Great hotel, ok food."
We really enjoyed our stay here. Ask for a room in the 200 to 300 block otherwise you can end up way way up the hill which can make for some pretty heavy hill climbing. But the views are worth it. The staff was great, they're zip lining and night walk we're awesome with great guides too. Ask for Ronnie if your going for any nature tour he knew everything […] and was a great personality. Read moreGenuine Expedia guest review
The hotel room was very clean and well presented. Breakfast was very good. The hotel is very spread out, but a shuttle service is provided. Amazing sunsets from the balcony of our room.Genuine Expedia guest review
"2 night stopover"
The hotel is in a perfect location close to the Monteverde cloud forest. We found the rooms clean and spacious. The hotel staff was friendly and helpful. Would definitely recommend this hotel. Amenities, such as tennis courts and swimming pools available as well for those wanting to do something other than the nature trails.Genuine Expedia guest review
The hotel was nice enough but much too big to have any charm. You had to take a shuttle even to head to breakfast each morning, each time you left the property and came back etc. We are laid back, easy travellers but were extremely disappointed in how staff reacted to us finding animal droppings on our bed and on top of a beer can we drank out of upon […] retiring from a nice dinner at a restaurant on the grounds. I want to be clear that we were in a room WITHOUT a balcony and did not open any windows so the offender was living IN our room. This was not a case of us having our balcony door open and receiving an animal visit, which we would have completely understood. This was our second night in the hotel, which meant that we slept one night with something in our room. In hindsight, we found these droppings previously, but they were dry, so we did not identify them as droppings based on the fact that they did not smell like droppings (without getting into too many details, there were no question that these droppings were droppings). When we called reception, they did not sound surprised or offer any explanation except to offer to move us to the room next door. Given that there was clearly something living in our room, we did not feel like moving us next door was an adequate solution (without an explanation) so we called back to request a move to a further room. They sent someone upstairs who did not speak any English and was not even slightly interested in coming in to view what we were referring to (we invited him in and he said no). They moved us a couple of rooms down, which meant that instead of taking the bath that I had drawn, we had to not only pack up all of our things, but remove everything from our bags first to ensure that we were not taking any creatures with us. We are extremely reasonable people. All we were expecting was that someone came up, listened to our concerns, and at least apologized for the inconvenience. This seems like the least you can do w Read moreGenuine Expedia guest review
Had a wonderful time. Staff was great everywhere. Rooms were clean and when something went wrong with the toilet, repairman was there in minutes. Breakfast was delicious and beautifully arranged. Dinner at the gourmet restaurant was delightful, but steaks were very tough. The staff was very apologetic . Close to everything, and tour on the sky tram […] was arranged there, and van picked us up for a wonderful, informative morning. Would have liked to hear the story in more detail about the original Quakers and the family that built the El Establo. Read moreGenuine Hotels.com guest review
"Great customer service"
Thanks to Gabriel in the restaurant. He is a true professional of customer service.Genuine Hotels.com guest review
I found that that hotel was located in a breathtaking spot but was way too expensive. There was no air conditioning in the rooms and the hallway noise was disturbing since there are open traps in the bathroom that are open on the hallway. The rooms in the first block don't have such a great view on the landscape than those higher on the mountain and […] should be as expensive as in the other blocks. Read moreGenuine Expedia guest review
Some basic issues - 1. No stand for toilet paper roll 2. No convenient plug point for coffee maker, this the case in a suite 3. No action on issues reported 4. For guests without own vehicle, commuting within the premises is very difficult due to long distances and steep ascend. The hotel provides free transport for internal movement but service is […] slow and requires long wait / follow up. Read moreGenuine Expedia guest review
"Great stay, just don't eat there!"
We had a great stay at El Establo. The staff were very helpful and the room was clean and comfortable. However, on our last night we ate in the restaurant. It was over priced and possibly the worst meal I have ever ordered. In saying that, the cocktails were great. happy hour is a must do!Genuine Hotels.com guest review
"Toll gelegen - Hotel OK"
Ideal gelegen, etwas ausserhalb des Zentrums. Zimmer gross, sauber und zwechmässig. Diverse Restaurants sind gut zu Fuss erreichbar. Frühstücksbuffet ist ausreichend. Da viele grosse Bustouren halt im Hotel machen wirkt alles etwas hektisch. WLAN im Bereich der Reception vorhanden. Wer 1-2 Tage im Nebelwald verbringen möchte kann dieses Hotel in Erwägung […] ziehen. Read moreGenuine Hotels.com guest review
Creo que es el mejor hotel de la zona de Monteverde. Precios comodos, buena comida en sus restaurantes. Habitaciones comodas y espaciosas. Excelente vista al golfo de Nicoya. Buenos paisajes internos. Piscinas bajo techo.Genuine Hotels.com guest review
"US Amerikanische Qualität"
Das Hotel hat eine sehr gute Qualität. Es ist aber über eine riesige Fläche verteilt, was bedeutet, dass der Weg zu unseren Zimmern 500m weit war. Dafür stellt das Hotel Shuttles bereit. Die Zimmer waren sehr groß, was es umso ärgerlicher macht, dass wir (Familie mit 2 Kindern) über die Webseite 2 Zimmer buchen mussten, obwohl eins völlig gereicht hätte. […] Die Zimmer sind sehr hellhörig, und es ist oft Abends (wenn man als Europäer schon früh schlafen will) sehr lauf, weil viele Amerikaner dort sind. Es waren wohl auch einige Schülergruppen dort, was dann beim Frühstück eine gewisse Kantinenatmosphäre schuf. Die Pools sind eigentlich zu klein um richtig darin zu schwimmen. Read moreGenuine Hotels.com guest review
"Hier stimmen Preis & Leistung!"
Das Hotel ist den Preis, den es kostet wert. Personal & Service immer nett und sehr gut, Zimmer super, Frühstück war gut. Das beste war der Ausblick aus den Zimmern (700er Zimmer).Genuine Expedia guest review
"Todo muy bueno"
Las instalaciones son muy amplias y bonitas. Muy buen servicio.Genuine Hotels.com guest review
"Site difficile à acceder mais endroit magique"
RASGenuine Hotels.com guest review
"Hotel acogedor con una gran finca muy atractiva"
Este hotel merecela pena. Tiene un bosque en el interior de la finca por la quese pueden hacer excursiones. Ofrecen excursiones nocturnas, las cuales son una gran ocasion para ver fauna no visible a la luz del dia. Las habitaciones son comodas. Recomendable.Genuine Hotels.com guest review
"Amabilidad del personal"
El lugar es de ensueño, el personal muy amable y la comida excelente. Lo único malo que enocntré fueron las almohadas que hay en las habitaciones, son de pésima calidad y nada confortables.Genuine Hotels.com guest review
Tiene áreas verdes en increíble estado, todo muy ordenado en un espacio bastante grandeGenuine Hotels.com guest review
Séjour trop court ! Qualité de l'hôtel excellente surtout en comparaison des hôtels boutiques nuls des plages de Tamarindo tel que le Cala LunaGenuine Hotels.com guest review
"Good for all visitors"
Very clean, good view, friendly staff. Every time we need small ban to go to reception but it comes soon after calling.Genuine Expedia guest review
Muy bonito limpio con vistas maravillosas un lugar muy padre .Solo les falta internet en las habitacionesGenuine Hotels.com guest review
Excelente hotel y servicioGenuine Hotels.com guest review
"La vista panoramica entre el cielo y la tierra"
El hotel esta exceletemente situado debe mejorar mas en la atencion al cliente en Servicio de Restaurante y en la callida del desayuno mas variedad en el bufett . Debe tener mas accesoa Wi Fi En relacion con la ubicacion es excelente y el servicio lo recomiendo.Genuine Hotels.com guest review
"Immerso nella tranquillità"
Molto piacevole, possibilità di stare tranquilli, nello stesso tempo vicino alle principali attrazioni del luogo. Staff competente , in modo particolare fantastico il personale per organizzare tourGenuine Hotels.com guest review
Excelente atención, rapidez en check in y check out, buena comida, en general excelente.Genuine Hotels.com guest review
"La atención magnífica!!"
No hay palabras para describir el gusto con el que hacen las cosas.... Una experiencia extraordinariaGenuine Hotels.com guest review
Hermoso lugar muy bien ubicado, excelente servicio, excelente comida, la habitación estaba impecable, no nos gusto mucho ciertos muebles de la habitación pero por lo demás fue fabuloso.Genuine Hotels.com guest review
Este hotel ha sido uno de los más cómodos en los que hemos estado en Costa Rica. El camino hasta Monteverde necesita de 4x4. Este hotel tiene punto GPS lo que lo hace muy localizable. Lo recomendamos sobre todo por la comodidad de las habitaciones y por la amabilidad de sus trabajadores.Genuine Hotels.com guest review
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