"Overall I enjoyed my stay."
The apartment hotel was very nice. Spacious rooms with great accommodations for cooking and cleaning clothes. Away from main city so it was quiet as well. The staff was hit or miss. Some were very helpful giving great advice on paid tours and accommodations. However we did have an issue w/a non-working phone in our room that no one wanted to tell us […] could not get fixed during our stay until I asked about 4 times. Then, they finally agreed to change our room which was good. The fact they kept blowing me off until I pressed them really bothered my wife and I though. Read moreGenuine Hotels.com guest review
"Lovely gardens and pools"
We stayed here a number of years ago, and were extremely impressed. Whilst the Lakes is a great resort and we still enjoy the pools , gardens and the area, but have to say it is probably about time for a bit of a shake up - new bed linen and a more thorough clean would be a great start! (Possibly the fact that we had to put up with a jack hammer going […] for the first two days, repairing the tiles on the terrace below our apartment had something to do with taking the lustre off the experience...) Quite possibly will look for alternatives next time we visit Cairns. Read moreGenuine Hotels.com guest review
"Not too helpful"
We had a bus picking us up. We stood in the wrong place. The bus company called the front desk asking them to check to see if we were standing out in front, which was not the place to stand. They did not check for the bus company. We were, in fact, in the wrong place. And we almost missed our connection. Not good. The bus driver said that they have […] problems with this resort all the time. Problem is that in the morning you meet the busses in front. All other times, you meet them in the back. They should always be in the front thereby avoiding such problems. Read moreGenuine Expedia guest review
"Short trip to the reef!"
Was perfect for our requirements; plenty of room and facilities in the room if you wished to cater for yourself. Pools and communal BBQs were fab. Hotel staff were really helpful. Not to far from town but not close enough to walk so taxi fairs become costly..Genuine Hotels.com guest review
"Enjoyable stay nice setup and grounds well kept"
We hired a car so the location was not a problem for us and the undercover parking was ideal. Stayed in a block of apartments that did not have a lift and the lobby areas on each floor were not air conditioned, a large sky light really heated up these areas which made hauling luggage up to the 2nd floor difficult. Apartment was comfortable but lounge […] furniture needed updating especially the sofa. Kitchen was well appointed. Apart from the planes flying over head the area was nice and quiet. Read moreGenuine Hotels.com guest review
"Don't Judge a Book by it's cover !!!"
Well if pictures spoke a thousand words it would've been the best 50th Birthday present ever !! Found out when we got there hotel had gone into receivership 6 months earlier so all restaurants had closed down and the spa and salon had moved ! Because of this we had the extra expense now of car hire so we could at least go out for food !! The room was […] dirty and on the 3rd floor with no elevator thus lugging luggage and children was hard! Beds were comfortable but lounge furniture was not ! Had to use tissues as toilet paper as there was no spare rolls given. Had to wash the bath so my child could have a bath !! Air conditioning did not work well at all. Customer service was lacking and all staff but one were very unhelpful and did nothing to promote hotel or Cairns itself. Read moreGenuine Expedia guest review
"Beautiful pools and well maintained gardens"
Stayed at the Lakes for a holiday. Although the pools where beautiful the apartment was very uncomfortable. The couch was falling apart all ripped underneath and it could not be sat on. Very disappointing!!!!Genuine Expedia guest review
"Place was OK"
Generally OK, a bit far from the city, I think its 4.5 star rating was a bit high, I would give it 3.5.Genuine Expedia guest review
"Friendly staff, good facilities"
We stayed for a week and enjoyed it. Whilst the decor is a little dated it was clean and well maintained. It is about 4-5 km from central Cairns and taxis are quick to arrive if you don't have your own means of transport. Two pools, shop & beautician in the complex suited us perfectly.Genuine Expedia guest review
"Very Tired Hotel, rooms Dark smelley and dirty"
We arrive to a dirty smelly room and we asked to move to another. they did not seem surprised. The next room was not much better. There restaurant was shut down there bar and bistro was shut down. In all too much to say about what a tired run down hotel this was.Genuine Expedia guest review
"Great hotel but you need a car"
Great place to stay, huge suites with 2 rooms each. Great pool areas. Convenient for food shopping to buy essentials. Close to airport but some way from downtown Cairns. You can walk to it but its about 3 miles. So you really need a car. Desk staff were very helpful, we mislaid a camera but they found it.Genuine Expedia guest review
"Close to CBd, clean, well equipped"
Great facilities, beautiful surroundings. Was extremely happy with everythingGenuine Expedia guest review
"Cairns Lakes Resort"
Would definitely recommend. Two drawbacks: toaster is only good for wafer thin bread, and the noise of the planes overhead (which no doubt would be heard by much of cairns), late night and early morning.Genuine Expedia guest review
"July sun and surf with Dutch relatives."
The pools, barbecues etc were very well maintained. A 50 minute walk to the Cairns CBD,but public bus service is available at door hourly and more frequently 5 minutes walk away. Proximity to Botanical Gardens and Edge Hill was a bonus. Disappointing difficulties with internet connection, and other reviewers had made the same point. Also a pity that […] both restaurants were closed during our 1 week stay. Read moreGenuine Expedia guest review
"My whole holiday could have been spent at resort."
Disappointed that both restaurants on the premises were closed. No nearby eating facilities other than "cheap and seedy" take away. I knew resort was not close to CBD of Cairns - I relied on resort restaurants to be opened. Nothing on their web site to indicate otherwise. Fold out bed left a lot to be desired - should have been of better quality. Mattress […] too thin - slept on wire for 5 nights!!!!! Airport too close - noise of planes was not bearable at times. Second day of stay we made amends of the negative aspects of resort - hired a car and left early for daily excursions and returned late. Read moreGenuine Expedia guest review
"I would not stay there again."
The resort was close to the airport. so lots of noise. One of the reasons that I chose the resort was that it had a restaurant on site. However when I arrived the restaurant had been closed for two months. There were no decent restaurants nearby. There was no information about the local area either in the rooms or in reception. The reception staff […] knew little about the local buses. This was important, because the resort is not in the centre of Cairns. Read moreGenuine Expedia guest review
We stayed here 8 years ago and had a lovely experience. We were looking forward to enjoying our stay agin but were extremely disappointed. The rooms were outdated, old smelly sofa, dark and lifeless. Outside everything was the same and kept up to date....nice pools and gardens etc. The other thing missing was a lack of hotel atmosphere. There seemed […] to be more tenants then holiday makers. Read moreGenuine Expedia guest review
Was quite nice. The pools were amazing and warm at night too! Room was comfortable, 3 air conditioners and fans. I suppose things I didnt like were the really steep driveway for parking, and the fact that the cleaners didnt come in (we were there 4 nights) - but maybe thats why we got a good price for it, i dont know - but I would have liked more shampoo […] / cconditioner / body wash. Was quite a good experience. lovely place. Read moreGenuine Expedia guest review
"Nice place to be!!!"
Great place.... And better then in the pictures and stayed in the 3 bedroom apartment nice and big!Genuine Expedia guest review
"Family getaway with Teens"
It is a fabulous spot for families. Our teens had a ball and the littlies were well catered for in terms of pool layout too. The accommodation is spacious and you have everything you need to self cater. The pools are well maintained and great fun. We never ate at the on site restaurants but did utilize the 24 hr grocery shop and reception. The staff […] are very professional and responsive Good location - near the airport and with easy access to the main roads to all tourist destinations. Read moreGenuine Expedia guest review
Far from city center,wash machine, wifi, curtain are not working at the time we stayed.Genuine Expedia guest review
"Great pools and accomm"
Big deluxe pool room ... Beautiful pools ... V clean ... Kids loved itGenuine Hotels.com guest review
"Nice resort, but a bit far from the CBD!"
Very beautiful private resort atmosphere with swimming pools and great outdoor BBQ areas. The resort is a bit far from Cairns CBD, but there are bus's which depart from nearby every 20-30 mins. Hire a bike and take a ride into the CBD via the beach or go into the botanic gardens located next to the resort. The resort is fairly big, so try and get an […] apartment near the rear exit gate or near the reception and main pool areas! Read moreGenuine Expedia guest review
"Terrible Service, No elevators, no caraparks"
1. Check in staff were horrible waited a long time 2. No carparks - we were told a certain number which didnt exist after we had driven around for half an hr they said the number system doesnt work just find a carpark. none available until several hrs later. 3 they do not provide a key for the drive in gate and security do not answer the phone to open […] it. its quite pleasant waiting out the front gate for 45 minutes. 4. No elevator karting a whole familys luggage up 6 large flights of stairs and back down for one nights stay. the place is clean but the site staff are the most pathetic we have ever encounted. Read moreGenuine Expedia guest review
We stayed in a dulex 2 bedroom apartment, plenty of space, quiet, kitchen facility was complete, except that there is no knife for cutting meat. The staff quality varies, most of them are friendly and helpful. We hired a car and only 5 mins drive to city. Would definetely recommend for family. Loved the pools.Genuine Expedia guest review
"nice for families, but..."
TVs in the hotel do not allow you to use other media such as USB sticks, and no DVD player was provided. This can be a real pain if you have children that want to watch their own programs, or you don't want to pay to rent movies. Otherwise a great family oriented resort. I recommend staying in the Dalrymple block if you can as it sits next to a pool […] with its own beach. Read moreGenuine Expedia guest review
this is a cheap but not nasty hotel beds are comfy tv is old beautiful grounds and pools staff not very helpfulGenuine Hotels.com guest review
"Huge Appartment, Beautiful Pools"
We were in a party of 4 and stayed here for 1 week, the room was huge and it was very clean. I loved every minute of my stay. It was great to have access to each f the thee pools. I have been to cairns previously and while i liked the hotel i stayed in last time I prefer this one as it is bigger and is a resort rather than a hotel. When I return to […] Cairns this is where I will be staying. Read moreGenuine Expedia guest review
Comfortable, staff friendlhy and most helpful, close to all amenities and shops and activities.Genuine Expedia guest review
hotel and grounds were very well kept staff were very friendly kitchen equiptment was a bit sparse location of the hotel let it down although there is an excellent local bus service close byGenuine Expedia guest review
We stayed here 6yrs ago, and loved it, so we knew when we went back we would stay here, well never again! The room we were given was very poor, the veranda was so small you couldn't sit out there and our view was a huge pile of dried grass. So after the first night I rang the reception to ask if we could change room, I have never done that before and […] will never do it again, they treated me like an offender of a crime and said they would get right back to me, 5.5hrs later and I had to call them twice they finally gave me an answer (so half of the first day waiting for them?!, not impressed) and we got given a room on the ground, which was dark and the view was a concrete wall! Then it got worse, the air con (both units in apt) did not work, so we had to approach reception, (we put up with it for 2 days but 34 degrees was too hot) she asked for the room number, and her comeback was, 'You were the people that changed rooms!' I advised her the air con was not working and she said she would get maintenance to have a look, I asked for an approx time as we wanted to go out, and she could not give one?! (Well pick up the phone and make an effort?!) Fortunately the man turned up within 30mins and he was fantastic, both machines were broken and he had them fixed for us within 24hrs, he provided the best service! I hope that next time the management here go on holiday they receive the service they provide to give them an understanding on customer service! Read moreGenuine Expedia guest review
"Lakes Cairns Resort & Spa"
Generally it was good except that the mobile signal is so weak that we could not make a call.Genuine Hotels.com guest review
"Friendly and clean"
Friendly service. Very clean.Genuine Expedia guest review
"Would certainly go back - great pools"
This is a very worthwhile holiday destination. The pools were outstanding. Good facilities including bbq's, tennis and outdoor seating, but the pools are the highlight. Good size, plenty of interesting features and well maintained. The reception desk was helpful but relatively limited in the services they provided. The rooms were spacious and comfortable, […] but some of the facilities were looking a little dated. The tv was small and outdated and their was no dvd player. This made things a bit tricky keeping children amused. There is also not much around locally so having a car to get around is a must. Overall, we enjoyed the facilities and would visit again. Read moreGenuine Expedia guest review
we had a great time and would definately stay again. Only issue was that you are a fair way out from Cairns. Next time would get a car. Room was very spacious and the pools were very inviting.Genuine Expedia guest review
"The Lakes Cairns Resort and Spa"
We had a lovely two bedroom apartment and found the facilities wonderful. The kids had a ball and we will definitely be returning. Some things that didn't bother us but may bother others: * This place is close to the airport so you can hear the planes taking off all day long * The resort is about 3KM from the Centre of Cairns, so if you wanted to do […] some shopping you would really need a car or have to catch the bus. Having said that, there is a small minimart close by. A big thumbs up, especially if you have kids as they will love the pools. Read moreGenuine Hotels.com guest review
"value for money"
I loved the whole idea of the resort, and staff where very helpful, however the were some very big disappointing moments also. I had chosen that particular resort for the spa. I am in the beauty business as was my friend. When i looked at booking appointments, i was highly shocked at not only the hours but also at the fact the spa was also closed on […] Sundays and Mondays. Luckily, the staff had offered to come in for us if we would book up 3 hours of treatments. I did so and waitedf or a return call for my credit card details to secure. I didnt recieve it, so once i landed i went to confirm and leave credit cards details. Everything seemed ok and we left, on the day of our services however, they were not there and we were offered to come back 90mins later, which we could not as we had to return out car and the times in the afternoon didnt suit either as we had a plane to catch. I was told they had tried to contact me, which was strange as they had my number and my phone was with me all times!!! We also caught the shuttle bus to city center, we told them where we wanted to be dropped off, but the bus driver went right past and didnt even stop in the scheduled either as his wife was on board with their child, he went straight to the lagoon, so we had to walk back, and we paid for that!!!! Read moreGenuine Expedia guest review
We arrived early so the room was not ready, that was fine. They said they would ring us when it was ready but never did. The fellow who was booking us in was very, very sarcastic. When we went back around 3pm, it still wasn't ready, I was not very happy about that. About 15mins. later we got the key, when we walked in to the unit the floor was still […] wet. I feel this is not good enough. I would like to think if we ever went back there again things might be better after this Review. Read moreGenuine Expedia guest review
"The Lakes Cairns Resort & Spa"
Nice and comfortable stay in this resort. Facilities are great. There were 2 problems. One was the spa at the room which some kind of black fungus came out from the jets. We gave up using the spa in the room... Second was the wireless internet connection. It could not connected to my lap top which so far all wireless connection has been working. I got […] refund. Read moreGenuine Hotels.com guest review
"Great Place to stay."
We could not fault this place at all, their service was amazing... highly recommend this place.Genuine Hotels.com guest review
"Very nice for Family"
We stayed in Lakes Cairns 9 nights. Resort area is really nice, pools are nice and good possibilities to have BBQ by the pool. Rooms are spacy and nice, clean when we arrived. Because cleaning service was not included I would like to do some hoovering etc, but there were no cleaning equipments in apartment. One should take your own toiletries, washing […] liquids etc with you. The little shop IGA in neighbourhood is really expensive! Because Resort is about 3 km away from centre, we had a rental car, it was good choise. Buses are not so handy with family and I think price will be same. WiFi is really bad! So slow that it makes you angry:-s.... All together: Very nice and good value Resort for Family! Read moreGenuine Hotels.com guest review
"Would love to go back!"
Absoutely fantastic very clean, very family friendly. Would advise anyone taking kids on holidays to go to the Lakes Cairns Resort. Have already told a few friends. JulieGenuine Expedia guest review
"Brilliant location and facilities"
Our room was comfortable and clean, well laid out with two bedrooms to suit our needs as one couple and an extra adult. Pools were great, particularly the lap pool. The gymnasium was well set up and the bikes for hire were well maintained- the cost of $20.00 for a full day's use was reasonable. Location brilliant being within walking distance of botanic […] gardens and the Cairns city centre. We will return! Read moreGenuine Expedia guest review
"Loved it, would like to go back."
Every thing you would expect of a four star resort, the gardens and pools were beautiful, there is a resturant within the complex very reasonable prices and happy hour every day between 5@6 pm, or you could cook your self, two minutes walk from the Botanic gardens which are worth seeing as there are some neat tracks for walking, over all it was a great […] place for a family holiday. Read moreGenuine Expedia guest review
Had a great stay the only complaint would be a bit far from cairns itself and courtesy bus at $7.00 each return adds up .Genuine Hotels.com guest review
Good place to stay especially if you have kids. Nice pools, really helpful and friendly staff, relaxing atmosphere, good breakfast value. Dinner good but more family orientated (not romantic :-) but good food!) Can walk to Cairns but the bus is easier! Would stay there again..Genuine Expedia guest review
"The Lakes Cairns Resort & Spa"
Fantastic. x 3 pool areas to choose from, fantastic appartment, washing machine, dryer, full kitchen, balcony, was fantastic. Don't let the fact the location is a 5min drive from the city centre - there is a fresh seafood shope one block away which is SUPERB - great for a night in. Overall a GREAT place and dfinately would recommend over a standard […] motel room, as made it feel like a holiday house!! Read moreGenuine Hotels.com guest review
"The Lakes Cairns Resort and Spa"
We chose to stay here as we had stayed at the resort before and were happy with our previous stay. However, unfortunately this time there were a few problems. We hired a portacot for our baby, which was charged at $40 for the week. The cot was extremely worn with broken edges and very wobbly. Simply unsafe to sleep my six month old baby in. I was quite […] frustrated by this as it clearly states on the bottom of the cot not to use it if there is any damage to it. Also, in my view baby safety is not something to take so lightly. What if I had have slept my baby in that unsafe cot and something had have happened? I did report the problem and the night manager did outsource a cot for me in the end. However he too told me he has reported the cot problem at the resort and NOTHING HAS BEEN DONE. 3X the hire rate would buy a brand new cot. The hire charges are certainly not getting put back into the cot maintenance - just simply money making at it's best. Unfortunately, we tried to order takeaway one night from the Lime Bar. We wanted takeaway as our baby was asleep so couldnt dine in. It took ONE HOUR to finally get our order in, as noone would answer the phone from 6.30pm onwards eventhough they were open and doing dinner. We had to ring reception to ring them for us. The lime bar eventually rang us but the service was APPALLING. Apparently I spoke to the manager on duty there to place my order. She was rude and abrupt and certainly didnt want to go out of her way to help us. We tried to order some plain rice with our order (they serve rice in the restaurant). I was told they couldnt do it and I was made to feel as though it was a huge inconvenience. There are some positives about my stay at The Lakes, however. The pools are lovely and clean and the rooms are spacious. Next time I visit Cairns I will stay somewhere different, as I was a little disappointed by the service/maintenace this time round. Read moreGenuine Hotels.com guest review
"Lakes Resort, Cairns"
My stay at the lakes was a memorable, ideal location not to far from the city by taxi, children friendly has enough to entertain them - pools, games room and swings and is in a village atmosphere. You don't have to go anywhere, you have a bar and a restaurant at your door step. It was very relaxing for the two days i stayed.Genuine Hotels.com guest review
"Nice Time at The Lakes."
It's a great spot, very picturesque with mountains surrounding you. As long as you don't mind a few aircraft taking off/landing during the day it's fine (added to the scenery). The airport is about 2km to the North West. The room was pretty much sound proof as we didn't hear planes or party's during the night. The pools are great, we found the Spa Pool […] to be our favorite as the kids loved jumping off the top deck of the pool into the deep water in the lower deck pool. We arrived very early in the morning went to our room and slept but weren't happy with the view, so chose another room with a great view on the top floor, unfortunately this room wasn't up to standard with cleanliness (RM 815). We found massive amounts of ants and mud cocoons falling on our heads when we opened & shut wire doors (from some sort of catapillar/butterfly I guess). We also found that we were BITTEN alot, in our room and also at the when we were out of the pool at the Water Fall pool. We rubbed Stingoze & Detol which worked pretty well but you must but the 40% Det Bushmans spray that repells insects, it worked a treat. 1 thing I hope they've done is secure a large piece of timber that was swaying in the breeze above the water fall pool that I reported, because that will kill someone and it wasn't fixed before we left. All in all it was a pretty fun time for our 15th Year Wedding Anniversary, the kids has fun & so did the parents. If you go to Kuranda get the SkyRail back, it's amazing!! Read moreGenuine Expedia guest review
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