We stayed at Le Ciel which is a 6 story large building but there is no one on duty at any time in the entire building. The only front desk people were located at least a mile away. Pool area was littered with cans in the morningGenuine Hotels.com guest review
Don't hesitate goGenuine Hotels.com guest review
Hotel was ok for the price. Had a lot of activates to do on the resort. Enjoyed it!!Genuine Hotels.com guest review
"Remodeling amd bad service"
There was no mention that the Village Condo were being remodeled on the outside. The entire was scaffold and you can not use the large balcony. The scaffold blocked the view to the beautiful trees. When I checked in they gave me room keys to an already occupied room. Thank God the tenets were not in there doing many panky. How embarrassing to walk in […] a room with someone else's cloths, computer, money on everywhere. I backed out of the room and called front desk and they wanted to go back to the front desk for a new room keys. I asked nicely if the bell man can bring me new keys with a new room? She finally relented but she was going to make me pack my car again to drive to the front of the hotel. How lazy is that! It doesn't surprise me they didn't offer a discount or meal ticket or upgraded room for their huge mistake. The scary thing is the bellman didn't even take the old room key. I still had access to those mystery people. I don't think the service is good or safe for customers. Read moreGenuine Hotels.com guest review
Beautiful location. We were attending a wedding at Ft. Walton Beach and wish we had more time to actually spend at Sandestin Golf and Beach Resort.....next time.Genuine Hotels.com guest review
Good no complaintsGenuine Hotels.com guest review
"Great place !!"
This place was beautiful, easy access to a lot of shopping, dining and things for the kids. Didn't get to the beach the first day because the Tram never showed up. and the worse part was we got back to our room after going to eat, and the key wouldn't work so we sat in our car for an hour and half waiting for someone to come let us in, because even […] the second key didn't work. But over all the room and the Resort grounds was nice. Read moreGenuine Hotels.com guest review
"Pretty much as expected"
I have stayed in various different townhouses in the Sandestin resort from time to time. This time the townhouse was in the Beachwalk group. It was a very nice condo. My only complaint was there were no paper towels supplied with the townhouse. Now that really isn't a major complaint but I was forced to use towels for small cleanups. I was only there […] for 2 nights so it was hard to justify a trip to the grocery store just for paper towels. I would have purchased my own if I had been there longer. Read moreGenuine Expedia guest review
"we could have got a cheaper hotel its the same"
I find out Sandestin is for the rich everything is very expensive you could have a better time at places when you first get into destin is there a better night clubs restaurants and yes it is pocket friendlyGenuine Expedia guest review
La Ciel is one of the resort's bayfront properties, so you need to take a tram ride to get to the beach. That said, it cost considerably less to stay at this property than others at the resort and you get all of the amenities -- free bikes, kayaking and tennis and the run of Sandestin's 2,400 acres -- for your money. Very convenient to shopping at the […] Silver Sands Premium Outlet Mall. Other properties on the resort are condos, but this one is more like a standard hotel room. Read moreGenuine Hotels.com guest review
"40% tax and fees?!"
Booked the room at an agreed rate, taxes/fees at about twelve percent, ok fine. Then after paying, on the receipt "And the hotel will ask you to pay $xx.xx", about another sixteen percent, ok notified, fair enough. Actual charge was over twice that and billed as cleaning fee. Total came to about forty percent more. I can't recall every paying forty […] percent taxes and fees anyplace in the world, even 7 stars or whatever ratings they use. We wanted to grab a shower before our dinner plans at 6:30PM and check in is at 4PM. No problem... well yes a problem. The room was not ready and they said they would call us. Ok 5:36PM rolls around, so I call them. They said they called and left a message. Out of curiosity I checked and my phone number was correct and I did NOT have a voice mail. Lying, not good, but not really a big deal. We get in the room and getting ready in a hurry, when Maintenance shows up because we do not have a light switch in the bathroom. Well he has the wrong size, so he leaves again and says he will be back. We throw the "Do Not Disturb" sign on the door and rush to get ready. Also the balcony way taped off with plastic because they are painting. Paint was all over the balcony floor. I know where they need to spend the $48.89 cleaning fee. I think this warrants a warning to others. So beware. And while mine was included "Luau and Beachside studios receive trash and towel housekeeping for a fee." I really wonder how much more they can add. Read moreGenuine Hotels.com guest review
"Very nice resort, room was okay"
The resort was great, the room that we had was decent. Pillows on the bed were pretty flat and there was stale water in our shower until we cleared the pipes by running the water. Otherwise it was a good stay. The lobby forgot to give us wristbands that you are required to wear and some staff at the pool gave us crap about not having them, but it wasn't […] to annoying. Overall, it was a good experience and I look forward to going back again. Read moreGenuine Expedia guest review
"Just Okay for the price!"
We were originally checked into a room in a very old building on the resort with two full sized beds when I had requested a King bed. Our stay was during the flood and everything was closed in this section and there was no cable. The room and building were old, outdated, and depressing. My husband called the front desk and they moved us across the street […] to a different building and a much nicer room and location. The entire facility except for the main building where you check in is very old and outdated and not in my opinion worth the price that we paid to stay in this resort. Entire experience was just okay. Read moreGenuine Expedia guest review
This hotel is in a great location (on the bay, not beach) and the resort has many amenities but the hotel is older and in the process of being remodeled. We enjoyed our stay and it was quiet and comfortable but be aware that it is not fully restored.Genuine Hotels.com guest review
Everything would have been perfect but we stayed at the Luau when an alarm clock in the next room started chiming around 5:45am. Service folk couldn't show up to turn it off until 7:00am!! Besides that sub par service the place was really awesome. We will return...Genuine Hotels.com guest review
"Extremely nice staff"
Got stuck in area because of flooding. The staff was extremely nice and helpful during an otherwise stressful event.Genuine Hotels.com guest review
"It was beautiful had a ball"
I really enjoyed myself I didn't expect the resort to be like that once I checked in and park I didn't have to drive nowhere everything was right there I loved the sight see and I didn't have to drink and drive I was like oyea I can party all night I really felt like I was on vacation u guys have my business and family think yall for the blessingGenuine Expedia guest review
"Room was taken"
Hotel was nice, but when we arrived were told our room we booked through Hotels.com wasn't available. We were then moved to a room in a different building, which was a let-down compared to the one we had originally booked.Genuine Hotels.com guest review
"Sea front view"
It was a great trip and will do again. The next time we will not stay on the resort. We got hit with a few hidden fees but it was still worth it. Everything was beautiful restaurants were awesome and the golf I'd unbelievable. Everybody is also nice.Genuine Expedia guest review
"Nice home and area"
Our stay was AWESOME.The people the room the beach everything was well worth The stay looking forward to returning soon.Genuine Expedia guest review
"Beautiful room, great view!"
Great visit. Room was very clean. The bed could have been a little firmer. Will be back though!Genuine Expedia guest review
Our vacation was wonder with one exception. My six yr old daughter wanted to attend the kids club kz and on two days it was closed. Saturday they were having Easter festivities and this was acceptable, however Monday during normal posted hours no one was scheduled to keep children. It says you have to make advanced reservations but due to the club being […] closed sat and Sunday I could not do so! I then was allowed to drop her off with a very nice hotel attendant at 915 in order for me and my kids to make it to our scheduled 10 am appt that was 30 mins away. Well then I got a phone call stating I needed to come get my daughter that no one would be able to keep her. What!!! This is BAD service! But I did! She was so disappointed! She was the one who wanted to go! The hours are M-S 9-2, so not sure why this happened, especially when a paying guest wanted to use their service. Read moreGenuine Hotels.com guest review
"bay side was best"
Despite thin walls in rooms the stay was great. Noisy neighbors.Genuine Hotels.com guest review
"Not a golfer"
You don't need to be a golfer to stay here. It was a wonderful experience!Genuine Expedia guest review
"Huge facility...difficult to get around."
While an older property, Le Ciel at Sandestin has beed refurbished nicely.Genuine Expedia guest review
"By the bay....broken room"
Wasn't impressed...resort fee too high. You can only go to certain pools. Broken doors and bathroom fixturesGenuine Expedia guest review
"Beware of Towels"
The room and hotel were fine, my only complaint is the towels were quite worn out and ragged. If you plan on showering here it may behoove you to bring your own towel, otherwise you will end up with white fuzz all over your body.Genuine Hotels.com guest review
"Nice quiet area"
We stayed in the LeCeil area and it was pleasantly quiet, clean, and our room looked over the bay. The restaurant next door, Another Broken Egg, was fabulous and we ate there every day! If you wanted more activity, all you had to do was go to the beach area or to Baytowne Village. We were impressed with the entire property.Genuine Expedia guest review
"girls get away"
It was very nice but rainedGenuine Hotels.com guest review
Our stay was overall great! The location to everything was perfect. We stayed in the Village. There was so much to do in the village, we loved The Village of Baytowne Wharf.It was located right outside of our hotel room. I was able to experience zip lining for the first time and I loved it, It was only about $20. The hotel is located close to some great […] shopping malls. The bed was "almost' better than mine. The only thing I would complain about would be the size of the room for the money we paid! But overall GREAT stay!!! Read moreGenuine Hotels.com guest review
The Room had a stale pet odor couldnt use the ceiling fan as it made a loud ticking soundGenuine Hotels.com guest review
"Crowded no breakfast"
I think the facility is beautiful. Undert he right weather conditions, our stay would have been fine. But there was a storm the weekend we were there and we had no way to get breakfast. We had to walk to Baytown in the rain with a three year old because there were no other food optionGenuine Hotels.com guest review
"Hotel okay, resort beautiful"
We will definitely stay at this resort again but in a different building. We stayed at Le Ciel and the rooms were very clean and updated but the building just seemed old. The exhaust fan in the bathroom sounded like a jet was taking off. Beds were comfy but small. Room was also on the smaller side but we didn't spend a whole lot of time in the room. […] I'd recommend this resort just stay in a different building. Read moreGenuine Expedia guest review
not good $175.00 resort fee very over priced would not stay againGenuine Expedia guest review
"Wasn't what we expected...."
We were told our room had a view of the water and actually what we had was a view of the parking lot and across the parking lot there was a small pond on the golf course which I suppose was our "water view."Genuine Expedia guest review
The hotel on hotels .com that I booked was not the same room when I got to the hotel. I hated it so much I had to leaveGenuine Hotels.com guest review
The first room we were given did not have a mattress pad on the bed, and the sheets had stains on them. We requested another room. The second room was much cleaner, but there wasn't a box springs under the mattress, so the mattress was very uncomfortable.Genuine Expedia guest review
Great Large complex.friendly service staff and hotel guest. Very clean. Only one complaint. This unit only had a 24 inch TV, in a enclosed TV stand. You could only see it from sitting on the bed, nowhere else in the room. They need to wall mount a 32 inch on the wall instead of the picture they have.Genuine Hotels.com guest review
"Don't stay in the old lecil"
This is old run down and if u like a 2 star hotel with a good bed this place is for you. My buddies stayed at the grand and said the rooms were great.... We were overflow , 2 mile drive from my room to the grand was not fun , but a great walk. If u can avoid this time share type part of the resort do it!Genuine Hotels.com guest review
We went to escape Mardi Gras because we live in downtown New Orleans. It was off season and got a nice price for the room. There is a lot to do right in the resort and we had a nice long weekend. The room was nice enough but was not a luxury room for sure. Will be going back again next year.Genuine Hotels.com guest review
There are no words to describe how amazing it was.Genuine Expedia guest review
"GREAT GET AWAY!"
Amazing AMENITIES! BIKE RENTALS FOR TRAILS....TONS OF SHOPS AND RESTARUANTS WITHIN THE COMMUNITY. HAD AN WONDERFUL TIME AND WILL BE BACK SOON.Genuine Hotels.com guest review
Efficiency and a classy place. rooms were clean very affordable. The front desk staff were on top of things and the resort even had itsn own app to make driving around easier. very happy with our long weekend awayGenuine Hotels.com guest review
"Low end accommodation disguides as 4-star hotel"
DO NOT BOOK. We did not stay. We moved to the near by Courtyard by Marriott for the same price but with 24-hour staff and amenities. Over-rated 3-star hotel, dirty, poorly renovated, no security, far from everything.Genuine Hotels.com guest review
Our stay was nice! But i did request a king size bed. And when we checked in they had gave us 2 double size beds. So we were not very happy.Genuine Hotels.com guest review
The resort fee was twice the price that was listed online. A $99 room cost $150. Just be aware. It was a good spot!Genuine Hotels.com guest review
"Family Friendly Resort"
The resort is quite large with a Beach side and a Bay side. Our stay was on the Bay side. The room was nice and clean with hardwood floors, a mini fridge and kitchenette, a small table for eating or using your laptop, a small TV (19"-21") and DVD player, a large bath/shower, two queen sized beds and balcony patio. Had I intended to stay more than one […] night, it was a perfect setting for a pleasant stay. The weather was not on our side, else I would have loved to have some friends stop by to have drinks or breakfast on the patio! The Grande and surrounding buildings are breathtaking. Beautiful landscaping and well kept grounds and golf courses throughout lend to the true resort feel and a feeling of really 'getting away from it all.' The bay side of the resort also has BayTowne Wharf and the Village, an inner tourist city with shops, restaurants, bars/pubs, and entertainment for all ages. Children of all ages will enjoy even a short stay in this resort. And if you're here for a longer stay, the surrounding area in Sandestin and Destin have plenty to offer as well! Read moreGenuine Expedia guest review
"Nice hotel very quiet. Great view"
It is a very big and beautiful area. We were there off season, I guess because there really wasn't any hotel staff. However, when we called they were very responsive.Genuine Expedia guest review
"Absolutely Horrible Service"
This resort charges $130 for cleaning departure fee. For a room that I booked for $189 throught hotel.com . I asked why because when I made my reservation I already pay for tax and resort fee already. The lady in the front desk started be rude and we asked to talked to the manager and then she said that she was the manager. She said that $130 is for […] cleaning fee take it or leave. Absolutely HORRIBLE experience. Read moreGenuine Hotels.com guest review
The overall stay was fine. A clean place with a comfortable bed and a million dollar view of the gulf from the 5th floor. The room needs some serious updating...faucets leak, tub doesn't drain properly, refrigerator has paint peeling off. However, these were minor inconveniences. The property is beautiful and well maintained...just not this particular […] unit. Read moreGenuine Hotels.com guest review
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