All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here8113 Resort Village Drive, Orlando, FL, 32821, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 1,629 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Great Hotel to stay specially for a family."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent room, very comfortable. Awesome kitchen well supplied with all kitchen needs. Very clean. The only down fall was the breakfast. Everything else was amazing.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
We're so glad that you had a wonderful stay, thanks so much for your comments.
Other trip Jan 23, 2015
Ana Paula
US
4.0 / 5Excellent
"Orlando trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We arrived on sunday every thing was fine it would of been nicer if the room was ready at 2 pm when we arrived but overall was fine
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much for your comments! We're sorry that your room wasn't ready early. We hope to welcome you back again soon.
3 night family trip Jan 18, 2015
gil
US
4.0 / 5Excellent
"Disney vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very close to all the parks. They do provide a free shuttle, but only one drop off and pick up time. You can walk to a small grocery store and the smaller outlet mall. Very spacious with kitchen and washer/dryer, only complaint is the horribly hard beds and awful pillows.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much. We're glad that you enjoyed our location, but we are so sorry about the pillows. Thanks for your feedback.
Other trip Jan 22, 2015
A Traveler
US
4.0 / 5Excellent
"Great Location. Old Furnishings. Limited Service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great Location. Old Furnishings. Limited Service-pay for Housekeeping. Like renting a Condo. Suites were very large but in need of upgrading. Great value for the price we paid.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much we appreciate your insights. We hope you will consider staying with us again.
Other trip Jan 22, 2015
Al
US
3.0 / 5Good
"I am not going back"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It is comfortable, like apartment, but it is old.When asked by mote toilet paper, they said they did not provide those things, too bad . I am not going back
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much. We are sorry that you were disappointed with some elements of your stay, but we will be sure to share your comments with our management team for improvements.
Other trip Jan 21, 2015
veronica
US
5.0 / 5Outstanding
"Highly Reccommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect for two families with small children and one grandmother. We stayed in the three bedroom with fireworks view and it was great! Very spacious, clean, and we all really enjoyed getting to watch the Disney World fireworks from the comfort of our balcony, especially with two two-year-old children. The pool was great and heated, kids and adults had a ball! We also enjoyed the Irish Pub on premises! Good food and cold beer!
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
We are so glad that you enjoyed our resort, and all of the fabulous amenities! We hope to welcome you all back again soon.
2 night family trip Jan 10, 2015
Keli
US
5.0 / 5Outstanding
"Highly Recommend!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We love this hotel! It is convenient for our family as well as my husband's annual business seminar at a nearby hotel. It is close to Disney World. We love the pool and the new outlets that are just a walk away. And the new RaceTrac gas station across the street is an added bonus with a full frozen yogurt bar and lots of healthy carryout food options as well as the regular gas station fare. I would highly recommend this hotel!
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much, we really appreciate your recommendation! We look forward to seeing you again very soon.
7 night family trip Jan 9, 2015
Maria
US
4.0 / 5Excellent
"Good location/good price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
4th year staying here for conference at nearby Marriott World Center. Consistently good in terms of facility, staff and price. Irish pub on property is very good.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much for your loyalty! We are delighted that you had another wonderful stay, please come back to see us again very soon.
Other trip Jan 18, 2015
business travel
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Don't use the hotel taxi service. They price gauge!!! When you get to your room check appliances to see if they work. Make sure you arrive early for your shuttle, they leave on time. Pay attention to spa and restaurant charges as gratuities are already added. While the grocery on site is convenient, it is quite pricey ($7.00 for a dozen eggs). You may want to consider going to a local grocery. Finally, use your GPS to ensure that taxi drivers take the most direct route!!!
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much, we appreciate your insights and will relay your comments to the approriate departments for review. Thanks again.
Other trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The was in an incredible condition, Very clean, the rooms are very confortable. I love the jacuzzi in the middle of the room. Overall is excelent.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Thanks so much! Please come back to see us again soon.
Other trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Close proximity to everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We first stayed at the port Orleans Disney hotel. So I can compare a Disney hotel with an offsite hotel. First the Disney hotel. The price was fair since it was a moderate priced one. The staff there are super friendly(it's Disney). Food hall was close. There's little things that are offered to guests that are staying onsite like magic hours, rooms linked to magic bands and a bunch of other things I never took advantage of. Room there was small. I mean small. The cool thing about it was the royal room we had there was a light effect on the headboard and the convenience of the shuttle busses. Lake Buena vista suite. One thing that separates this from Disney. You get a room five times the size of the room at Disney for the same price. Yeah you lose out on the whole Disney experience but if you don't care you get your money's worth here. Next time I do a wdw vacation I'm staying here. Close to walmart. Close to outlets. If you have a car you're set. I forgot to mention if you have a car and stay at Disney parking is free everywhere which is a benefit if yiu want to drive yourself to all the parks or downtown Disney or other hotels onsite.
Genuine Expedia guest review
Other trip Jan 14, 2015
joe
US
4.0 / 5Excellent
"Disappointed"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love the room but customer service was horrible, the cable did not work the entire time we were there and with 4 kids it was not fun without a TV, every time I called the front desk to find out when the TV will work they were so rude I tried to get a refund so I could go to another hotel but they said no and its not there fault that the TV is not working its the cable company. It was my husband birthday and all he wanted was to watch the football game so his birthday was ruined.
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
We are sorry about the problem with the cable in your room, and how incovenienced you were. We will be sure to relay your comments at our next staff meeting to ensure better service next time. Thanks so much.
1 night family trip Jan 10, 2015
Jamie
US
5.0 / 5Outstanding
"Marathon weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay for me my husband two kids and in laws.
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
Lauri
US
5.0 / 5Outstanding
"Great place for a family visiting Disney."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was a real deal. We paid something around $125/night for a two bedroom. The apartment was well equipped, the beds comfortable, TVs in each, a great place to come back to after a day of visiting Disney. Our kids loved the pool, and given the cold weather I enjoyed the hot tub. If we ever have to come back to Orlando - and with this visit, I hope we won't have to do Disney again - we will certainly stay here.
Genuine Expedia guest review
Other trip Jan 11, 2015
Charlie
US
3.0 / 5Good
"Quick Disney trip"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We spent a day at Disney and stayed two nights. The hotel is convenient to the resort and the interstate. The room wasn't cleaned well and there was no skillet. For an unknown reason, the desk staff couldn't bring one for us to cook breakfast.
Genuine Hotels.com guest review
2 night family trip Jan 5, 2015
Brandon
US
3.0 / 5Good
"Need to upgrade their furnitures"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
When I have checked in, all staffs were nice and friendly. I have arrived an hour earlier than a check-in time mentioned on the website, but was able to check in right away. When we have entered the room, we have noticed all the furnitures were old and mattress were horrible. Sofa-bed was the worst thing to sleep in. After 5 nights of sleeping on the sofa-bed, I had terrible back pain. Since cleaning service had a fee, we have decided to clean it ourselves. They had vacuum in the room, so that was easy but the hardest part was finding a garbage disposal area. It would have been nice, if a map or some kind of advise was given about where we can throw out the garbage. Each room had its own boiler and it had really small tank for all 6 people to take a shower and do the dishes at the same time. After 2-3 people, we had cold water. When we were there, temperature dropped to low 40s at night and it's too cold to take a shower using cold water.
Genuine Expedia guest review
Other trip Jan 7, 2015
Janice
US
5.0 / 5Outstanding
"Enjoyable stay with lots of room."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I stayed with our five children ages 4 months- 7 years. We were very comfortable and enjoyed our stay in a three bedroom three bath unit. The two masterbedrooms were spacious and well appointed with a large jacuzzi tub in each. This was especially nice after a long day at one of the theme parks. Each room had a tv and enough closet space. It was very close to Disney and shopping right next door. The only negatives were that the microwave handle broke off every time we used it and one of the toilet paper dispensers came off the wall every time it was used. Walls were pretty thin when people were loud in the hallways. Overall a nice stay and I would come back or recommend to other families.
Genuine Expedia guest review
Other trip Jan 4, 2015
christina
US
5.0 / 5Outstanding
"Visiting Grandkids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I visit the grandkids a few times a year. This is where we have stayed from day one. It is now considered our home away from home. The place is great and the amenities are superb. They always have things for little ones to do. I can only give it 5 stars because 6 isn't allowed.
Genuine Hotels.com guest review
3 night family trip Dec 5, 2014
QUINTIN
US
4.0 / 5Excellent
"Comfortable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience, food was good, everything was great, shopping was good and location was best.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Great for a getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First time staying at the Lake Buena Vista and was pleasantly surprised by the amount of space and comfort with the suite. The room was as posted, 3 bedrooms with 2 private baths and one detached bath. The suite was clean and the staff was always ready to accommodate with any request.
Genuine Expedia guest review
Other trip Dec 30, 2014
Jen
US
3.0 / 5Good
"Nice hotel for a family"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Roomy and all appliances included Perfect for families with kids
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice property that is well maintained. Good value and good jumping off point for Orlando area.
Genuine Expedia guest review
Other trip Dec 28, 2014
matt
US
5.0 / 5Outstanding
"Things were very clean and tidy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pool was very nice and grounds were kept very clean. Hotel is located close to anything you want to do
Genuine Expedia guest review
Other trip Dec 28, 2014
Richard
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was a nice stay, but they should offer to go different Parks not only Epcot, they should also include breakfast as an option, the room was comfortable it had all amenities (TVs, towels, soaps) Overall it was nice and safe.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect for our family of 6!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a perfect spot for our family to use as home base. Price was great and resort was great. I'll definitely use this place again through Hotels.com!!
Genuine Hotels.com guest review
3 night family trip Dec 20, 2014
Laurie
US
4.0 / 5Excellent
"Resort was lovely - DON'T use shuttle service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
All was very nice EXCEPT THE SHUTTLE - do not use the shuttle to disney world!! Very misleading of the hotel to not clearly advise that the shuttle stops at 5 hotels!!! Took over one hour to get from disney back to hotel on a PACKED shuttle that left people behind ( we were "lucky" enough to get on!). LITERALLY ruined what had been a WONDERFUL stay with a HORRIBLE SHUTTLE ride back. Take a taxi!!! Or stay somewhere w a real shuttle service.
Genuine Expedia guest review
Other trip Dec 25, 2014
beth
US
5.0 / 5Outstanding
"Good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good value. Nice facility. No breakfast with room. Ala carte breakfast available poolside.
Genuine Expedia guest review
Other trip Dec 23, 2014
matt
US
5.0 / 5Outstanding
"Terrific hotel for families"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We visited during the off-season, the week before Christmas. The place was not crowded, but was staffed appropriately. We had 5 adults in a 3 bedroom suite. The suite is definitely the way to go. Each of us had a bed to sleep in, which left the pull out sofa-bed unoccupied. Since we all had different wake up times, it allowed for the early risers to get up and have some coffee without disturbing the late sleepers. The best part is that there were two bathrooms which allowed everyone to get ready to leave quickly. That's important during the off season when the parks close a little early. There is a Publix grocery store a couple miles away, so we made good use of the kitchen and dining room to save a little on food. The hotel consists of 5 buildings situated next to the Lake Buena Vista Outlet mall. It is easy to walk to the outlet stores for shopping. However, in my opinion a rental car is a must. The hotel offers a complimentary shuttle to the nearby parks, but you have to reserve seats a day in advance and make sure you leave the park early to catch a ride back. If you can afford the rental and parking fees at the various parks, I think that is the way to go, but it's nice that the hotel offers options. You will need a rental if you hope to buy groceries and use the kitchen in the suite. The hotel has a tiny grocery store on site, but it is more of a convenience store than grocery store.
Genuine Expedia guest review
Other trip Dec 23, 2014
Bob
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Above expectations, very nice and clean. Would definitely recommend to friends.
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"This hotel wowed us!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were close to all of the attractions. Complimentary shuttle to the main Disney properties. The hot tub and pool were clean and refreshing. Quiet hotel and the balcony allowed us to watch all of the fireworks in the area. Great family getaway and we can't wait to come back!
Genuine Expedia guest review
Other trip Dec 21, 2014
Sonnya
US
4.0 / 5Excellent
"Family Vaction"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
My Family and I had a great time the Hotel was A nice place to stay But Didn't use any Hotel service but shuttle and internet Only thing is 1st night took a shower in 1 of the bathrooms and it dripped the hole week and yes I did call They came right away and said it will stop but never did and I thought $60.00 a day to clean was a little high But Hotel was very clean and yes I would stay there again and clean ourselfs
Genuine Hotels.com guest review
6 night family trip Dec 13, 2014
cynthia
US
3.0 / 5Good
"Exceptional Location and Pool ... Room Comfort OK"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had stayed at this hotel a month ago in early November 2014 ... felt much better about that stay than this time (both times rented a 3 bedroom condo type unit). This stay ... POSITIVES: Nice location to the Parks (e.g. Disney, Universal)/next to outlet mall/ large functional condo type rooms (full kitchen and two rooms w/ King Size Beds and one room with two doubles)/ nice pool with Pirate Ship. NEGATIVES: Unit was somewhat dated ... both King Beds were really uncomfortable - well used/hard - pillows flat and sofa/rugs well used/frayed. Tried to get my TV Channel 28 (Fox News) to come in for three days - talked to the front desk twice a day about it during our three day stay w-o success giving plus they gave me misinformation until the final day when I was checking out. May go back - likely not since no shortage of options in Orlando - sorry to report disappointing experience on this visit.
Genuine Expedia guest review
Other trip Dec 20, 2014
JJ
US
3.0 / 5Good
"The resort is a nice place for a family to stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A nice place to stay with a large family, very close proximity to all attractions.
Genuine Expedia guest review
Other trip Dec 18, 2014
Ellen
US
5.0 / 5Outstanding
"simply awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. The staff was helpful and professional. My family had a great time. We will be back soon.
Genuine Hotels.com guest review
1 night family trip Dec 14, 2014
Lorraine
US
4.0 / 5Excellent
"Close to Disney if you have a car"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall i liked the hotel. It was clean, quiet, and close to Disney. It was very affordable for the amount of space you got (we got 3 bedroom for 4 nights for a amazing price including the ridiculous Florida taxes). So if you are driving there, and need a large space, this hotel is ideal. If you are expecting to get back and forth the Disney parks easily without driving yourself, that is another story. You have to schedule a shuttle a day in advance, and its for limited times on dropping off and picking up. This wouldn't be so bad if they actually used normal taxi to supplement that. However it appears if you ask the front desk to get you a taxi, they use a concierge service that is much more expensive than just a normal taxi. One ride from the hotel to Disney Hollywood Studios was $60! A normal taxi to get back from the same location was half that. We still came out a head with the room being so cheap, but keep this in mind if you are staying here.
Genuine Expedia guest review
Other trip Dec 16, 2014
Scooby
US
4.0 / 5Excellent
"Close to Disney"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There were 4 people in our party including two children. We enjoyed the two-bedroom suite and the heated pool.
Genuine Expedia guest review
Other trip Dec 15, 2014
BJ
US
4.0 / 5Excellent
"Two nights 6 adults and 2 kids"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The size of the room was perfect for all us to be comfortable, was very well located, and convenient. The convenient store was really good. But I have to say, even though the room was clean, the carpet was really really dirty and the mattress on the sofa bed was stained and dirty. Need some upgrades.
Genuine Expedia guest review
Other trip Dec 15, 2014
Ana
US
5.0 / 5Outstanding
"Nice Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location close to Disney resorts and only 20 minutes from Universal Room was very clean comfortable (beds were a little soft) Plenty of restaurants/fast food in area to choose from Staff was friendly and very helpful Condo had all the utensils needed
Genuine Hotels.com guest review
5 night family trip Dec 7, 2014
Edward
US
1.0 / 5Poor
"Nothing was renovated"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Tv made noises couldn't stand it to be on , had a no smoking room room smelled full of cigarettes, they gave me the worng room and asked the to come clean the room which they offered never showed up
Genuine Expedia guest review
Other trip Dec 14, 2014
ricky
US
4.0 / 5Excellent
"4th time at this hotel"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have been here four times because we like the location in Orlando and it is a nice place to stay. Even though our kids are grown up, the pool is great for small kids. Many different depths and a water slide off the Pirate ship and the people at the bar are always friendly. On our last day the weather turned chilly but the girl at the pool bar turned on the heaters for us and was a nice person. The Irish Pub below has nice people and the little store has everything you may have forgotten at home. Our only complaint is all the rugs and upholstery in our room were rather dirty and need to be cleaned.
Genuine Expedia guest review
Other trip Dec 14, 2014
Matt
US
4.0 / 5Excellent
"Great stay."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The stay was great. This was my second vacation at this LBV resort. Location is excellent and close to all Orlando attractions. Also the apartments are excellent. The only negative this year was that my apartment on on the 3rd floor atop the Irish pub. That made the balcony unusable also the large exhaust from the pub was a bit noisy and you could smell the food if you open the balcony door. I would still rate the place high because of very generous size of rooms, location and overall facilities. The Irish pub food was also good.
Genuine Expedia guest review
Other trip Dec 12, 2014
Omar
US
5.0 / 5Outstanding
"came up for one night for berry merry loved hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
it was great too bad we didn't have more time.....loved it room was great would definitely stay there again
Genuine Expedia guest review
Other trip Dec 11, 2014
Kathy
US
5.0 / 5Outstanding
"Family Disney vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wanted to make a short weekend vacation with family to Disney the room was beyond expectations nice to have two bedrooms plus a very large living area full kitchen and very nice bathrooms had a great time close to Disney. only complaint was snacks. food was offered from hotel room service or neighborhood fast food delivered luckily we brought some food with us but night time snacks were hard to find only other complaint is more a personal preference bedroom pillows were hard as a bag of rice..
Genuine Hotels.com guest review
2 night family trip Dec 6, 2014
shawn
US
2.0 / 5Fair
"Just ok"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed in a 3 bedroom suite for 2 nights which was pretty spacious for a hotel, but it's not condo spacious. Everything is outdated: poor quality linens, old furniture, low def signal on a high def television so picture quality is poor. We travel to Orlando a couple of times a year and always stay at condo/suite type places so we can spread out and not have to go to bed when the kids do. We also like having a kitchenette and dining table. The pros are that the location is good. Close to shopping and all the parks except Legoland. Staff was friendly. Parking was free and could always find a spot. The rooms were quiet inside. We didn't use any of the amenities so I can't speak for those. If you are looking for a relatively clean value hotel then this might be ok but we have stayed in better in Orlando for the same price. Some literature in the room described this property as "luxury" which it definitely is not.
Genuine Expedia guest review
Other trip Dec 8, 2014
MAS
US
2.0 / 5Fair
"Hotel staff were welcoming but room was dated."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
smell from dishwasher and stains on bed linen not very welcoming we will not be going back. V limited amenities
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Hi there. We are very sorry to hear of your experience and will notify the management team to ensure our service standards are being met. We hope you will consider visiting with us again for the opportunity to show you much better hospitality.
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
If you are going to the parks. Is really near, if you are going for the shopping, youve got an outlet with major brands in a walking distance. Staff very kind and helpfull. Had a really good experience. Family environment. Willing to go back next year.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
We appreciate your comments and are pleased to know you had a very enjoyable Orlando vacation. It is great to hear you took advantage of our excellent location and family-friendly environment. We look forward to your return and showing you another great stay.
Other trip Dec 8, 2014
alex
US
5.0 / 5Outstanding
"Exceeded our expectations"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful! Super clean! Super comfortable! Good for big families. Kids have their own room.
Genuine Expedia guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Hi Robert. It is a treat to hear our accommodating suites and amenities exceeded the expectations of your family. We can't wait to welcome you back in the hopefully not-too-distant future.
Other trip Dec 8, 2014
Robert
US
3.0 / 5Good
"Wish I could have given it another 5"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Second visit to this hotel. Gave it great review first visit but second was a disappointment...The location is 5 stars with easy reach to parks, shopping, restaurants and Kissimmi attractions. Outlet stores next door has some excellent shopping and the pool is great for families. Downer this time was the room which was well past 'tired' on this visit. Got to resort late evening, unpacked went to make a well earned cuppa. Lid missing from coffee pot and all electric element rings unattached from cooker.. so no hot drink. Called reception and maintenance promised for following morning. Came as promised and reconnected cooker rings all with a five degree list of flat. Furniture bashed and battered. Settee suite a nightmare after 15 minutes sitting on it (tired condition) you had to get up and walk to unstiffen. Drawer which came off runners at slightest excuse. This is not all as bad as it sounds. The holiday was great and everything needed IS in the room and I think it was a case of bad luck with the room on this occasion. First visit in 2013 couldn't have been better...Moral is 'check room carefully before unpacking...
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Hi Stephen. Thank you for visiting us a second time! We are glad our excellent location and family-friendly amenities made your stay enjoyable. That being said, we are very sorry to hear your second visit was not as pleasant as your first. We will pass along your comments to the appropriate department to ensure all of our offerings are suitable for our guests. We hope you will consider staying with us again for the chance to show you a much better stay.
16 night trip with friends Nov 16, 2014
Stephen
US
4.0 / 5Excellent
"Good for family trips."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed there because of the proximity to the parks. The room was very comfortable, my kids loved it. The fully equipped kitchen was great and it allowed us to save $$$. The only problem was getting stuff to the room. There's only 1 or 2 luggage carts per building and they were never available. Also the phones in the room didn't work.
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Hi Karol. We are happy to hear you had a comfortable visit with your family. However, we are so sorry for the frustrations you experienced and hope they didn't cause too much of an inconvenience during your stay. We will relay your comments to our management team for further review and hope to welcome you back to Orlando in the near future!
3 night family trip Nov 28, 2014
Karol
US
5.0 / 5Outstanding
"Comfort and hotel location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's the fifth time I am in this hotel, I really like it
Genuine Hotels.com guest review
Response by Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort
Hi Margarita. Thank you for staying with us a fifth time! We are happy you always have a comfortable visit and enjoy our central location. We hope to see you again soon on your next trip to Orlando.
7 night family trip Nov 25, 2014
Margarita
US
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