"Great property, outstanding service"
Walking distance to the Santa Fé business district. Staff is outstanding!!!Genuine Expedia guest review
"I am satisfied for your hotel."
clean and wide space is good. wi-fi is very convenient. restaurant is good.Genuine Expedia guest review
"Very nice for the price"
I acomplishes what you need when you travel for business.Genuine Hotels.com guest review
"Great Visit to Mexico"
The hotels was a nice oasis from a long day of travel and much needed rest. Comfortable bed and room was super quiet. Everyone spoke English and so it was quite easy to communicate with everyone with my limited Spanish. The Restaurant Via Maria below the hotels was also a big treat and I really did not have to drive anywhere. I would make this my stop […] for all my trips to Mexico. Read moreGenuine Expedia guest review
"Very noisy, near the gym"
If you have no problem with waking up at 6:00 am with music by the gym, all perfectGenuine Expedia guest review
"Nice. Great location"
Great service. Located in the heart of Santa Fe. Easy to commute to all parts of the city.Genuine Expedia guest review
"Time is of the essence!"
I do not understand why hotels take (at 12:45 am) about 15-20 minutes to check you in when is a pre-paid reservation for 1 night? There should be an available key with WiFi access information and all details ready! Nobody wants to chit-chat about "is this your first time in...?" or "how was your flight...?" at midnight after a 2-hour delay and an early […] morning meeting... Can Expedia help with faster check-ins? Read moreGenuine Expedia guest review
"CLEAN, COMFORTABLE & GREAT STAFF"
THE FACILITIES WERE EXCELLENT & THE STAFF WERE EXCEPTIONALGenuine Expedia guest review
Friendly staff, absolutely no complaintsGenuine Hotels.com guest review
"1 night in Mexico City"
Well not speaking Spanish the front desk did speak English and had to come back 2 times because I asked for 2 double beds and the first 2 were kings !!! Other than that the hotel was very averageGenuine Expedia guest review
Very nice stay. Staff was very helpful and with spoke excellent english! Glad to have free WiFi in the room compared to the other hotels. Fitness center needs newer equipment and more of it. Overall, I would definitely stay again.Genuine Hotels.com guest review
"Pretty good, but not as good as last time"
it was pretty good, but not as good as last time i was there. Gym needs to be updated. Water was not available, one of the machines was not working and staff at breakfast was not as attentive as previouslyGenuine Hotels.com guest review
"great staff, just"
The hotel staff are very nice and professional. Absolutely great. The only disappointment we have towards the quality of service of this 4 stars hotel is the lack of service from management to make sure the clients are looked after and not taken advantage of. We booked a room on Expedia for 2 nights to first check it out. We didn't know how long we […] would stay so we would just carry on booking it on a daily bases from there. After the first two night we booked it again and realized ( after the hotel told us that they had not received our new booking ) that we had somehow booked into the FIESTA Inn Hotel instead which is attach to the FIESTA AMERICANA Santa Fe and which has the same phone number and uses the same photo on Expedia. We tried to get some assistance but the hotel refused to give us any refund or voucher towards another night or towards the hotel restaurant or else and simply told us that we had lost our money. My status on Expedia also allows me free VIP upgrades in many hotels and when we arrived here the first night they charged us 35$ extra per night for the VIP upgrade which was supposed to be free. I am spending over 275 nights a year in hotels all around the world and I can say that it I am very disappointed to see how this hotel has looked after this issue. Very poorly handled, this is why I would not recommend this hotel and of course I will not be coming back to the Fiesta Americana. In fact tomorrow we are checking in somewhere else. Read moreGenuine Expedia guest review
"Excellent location, rooms and service"
Everything very nice!Genuine Hotels.com guest review
"comfort and all essentials"
great place- the only drawback is that a car or taxi is essential, Fine for our needs on this trip but not for families or tourists.Genuine Expedia guest review
"Great location, convenient to corporate offices"
The Fiesta Americana is located in the modern Santa Fe area of Mexico City. While auto traffic is heavy here, as with all areas of Mexico City, corporate offices and restaurants are in easy walking distance. The room was spacious and comfortable for business travelers, with convenient WI-FI access and adequate workspace.Genuine Expedia guest review
"Good for business traveler"
Room was perfect the first day but was setup right the next day. Nice clean hotel with very friendly staff.Genuine Expedia guest review
"Great for business trips in Santa Fe area"
Friendly staff - got me into a room at 6am. Good wifiGenuine Expedia guest review
"Great Hotel for business in Santa Fe Mexico City"
I was upgraded to the 7th Floor which must be nicer that 1 to 6, however the people in the lobby and the concierge takes care of every need professionaly and with a smile.Genuine Expedia guest review
"Fiesta Americana Santa Fe Mexico City"
I would say that this is a perfect hotel other than the beds - rocks! I asked for a roll away that way better than the bed! Nice clean hotel. Great Service. Next time I am in DF this is my place. I just hope they get better bedsGenuine Hotels.com guest review
The hotel is new and very nice and the location is also a plus. Only problem I had was with the reservation since what they had in their system did not match what I booked through Expedia. Also, the cafeteria is not open for breakfast before 7:00 am.Genuine Expedia guest review
"Good if you stay in Sta Fe"
Overall stay was o.k.. Breakfast service was not very good but the hotel staff showed concern and made up for all the shortcomings the following day.Genuine Hotels.com guest review
"Great business trip"
The only bad thing was the price was a little high, but everything else was famtasticGenuine Expedia guest review
"Convenient if your staying in Sta Fe"
The service and the people were truly very good, the hotel room was very nice and very well kept, building is unique. I've tried other hotels in the area and I really enjoyed this stay.Genuine Hotels.com guest review
"Dissapointed on booking Vs reality"
My reservation in Hotels.com said that it was an special offer an that breakfast was included. My surprise was that the hotel did not honor the special offer and I was charghed with the breakfast bills. It is very dissapointing when you pay for something and you don't receive the serviceGenuine Hotels.com guest review
I got an amazing rate through Hotels.comGenuine Hotels.com guest review
"Cobran el estacionamiento a huéspedes"
Todo bien, solo que me parece que ya no saben de donde sacar mas dinero, te cobran el estacionamiento, yo había llegado a ese hotel en 4 ocasiones y es la primera que me cobran el estacionamiento.Genuine Hotels.com guest review
"Todo de primer nivel, mejorar almohadas"
To do excelente excepto las almohadas, muy duras y altas.Genuine Hotels.com guest review
"Casi todo bien!"
Habia un ruido en nuestro piso afuera de la habitacion miy fuerte, no se si era de la hielera o de alguna de las lamparas. La regadera aunque muy amplia el agua sale poca y los chorriros para rodos lados , lo demas perfecto, comoda miy rica!Genuine Hotels.com guest review
"Hotel super comodo y centrico"
Super, buena atención.Genuine Hotels.com guest review
"Muy buen hotel"
Execlente en todos los aspectos.Genuine Hotels.com guest review
"Excelente servicio, y trato del personal muy bueno"
Excelente servicio, y trato del personal muy buenoGenuine Expedia guest review
"Excelente opción en Santa Fe"
Me gusta mucho hospedarme aquí cuando voy a Santa Fe, está bien ubicado, limpio y excelente servicioGenuine Hotels.com guest review
"COMODIDAD Y LUJO"
Siempre procuro llegar a este hotel puesto que esta perfectamente situado, con los restaurantes famosos de la zona de Santa Fe a unos cuantos pasos, incluso caminando.Genuine Expedia guest review
"Buen hotel en santa fe"
Estuvo súper bien el trato del personal y las instalaciones lo único que no está padre es la temperatura de la alberca no tiene caldera y está helada el agua fuera de eso todo súperGenuine Expedia guest review
Todo bien salvo la temperatura de la alberca que se suponía debía estar controlada en 28 y estaba muy por abajo de esoGenuine Hotels.com guest review
"Ubicacion y servicio de primera"
Una estancia muy agradable. Para nuestras necesidades perfecto en su ubicación.Genuine Hotels.com guest review
"Excelente ubicación si vas a estar en Sta. Fe"
AgradableGenuine Hotels.com guest review
Me gusto mucho el hotel!Genuine Hotels.com guest review
Comoda y personal muy atento. Habitaciones muy amplias. El Fista INN, a un costado, quizá para esos efectos sería igual de practicoGenuine Expedia guest review
"Excelente hotel en Santa Fe, DF"
Cuartos muy amplios, muy buena relación calidad-precioGenuine Expedia guest review
"Excelente relación calidad y precio"
Muy buen lugar para un viaje corto en la zona de Santa Fe. Habitación muy cómoda, personal amable.Genuine Expedia guest review
"Fin Semana Santa agusto"
Fuimos solo de descanso mi esposo e hija de 2 años la cual pasó un rato genial en la alberca..personal muy atento y servicial. La habitación cómoda solo k la sentía fría, subí el termostato hasta 30 y jamas calentó, pero de ahi en mas todo muy agradable, graciasGenuine Expedia guest review
"Centrico y arterias rapidas"
Exelente servicio del personal del hotel, de echo con un alimento que no nos gusto fue el chef el gerente y el mesero y nos dieron solucion y quedamos muy satisfechos lo recominedo ampliamente.Genuine Expedia guest review
"Excelente escapada de fin de semana"
Mi estancia solo fue de viernes a sábado para celebrar un aniversario con mi pareja, sin embargo el hotel me encanto, el servicio del personal es de destacar, la habitación muy amplia y el baño, muy limpios, la cama muy cómoda. La vista desde la habitación fue inmejorable y el área del gym y la piscina techada climatizada es extraordinaria. Mas puntos […] a favor fueron: Solicitud de check out mas tarde un par de horas, tina y ducha separadas en el baño, restaurante Villa Maria (mexicano excelente) y Escaparate (cantabar) a 20 pasos del hotel (creo que otros dos restaurantes y un bar latino). Read moreGenuine Hotels.com guest review
Excelente ubicaciónGenuine Hotels.com guest review
Salia muy poca agua de la regaderaGenuine Hotels.com guest review
El hotel bien, pero en la página dijeron que incluía el desayuno y no fue así. Fue un engaño.Genuine Expedia guest review
Muy agradable todos disfrutamos de la hospitalidad del personal y las excelentes instalaciones.Genuine Hotels.com guest review
Todas las facilidades del hotel fueron excelentes; sin embargo casi pensé que todo saldría mal en recepcion del Hotel: La srita. de manera muy grosera me dijo que NO TENIA RESERVACION, le mencioné que se había hecho a travez de EXPEDIA y le mostré la confirmación de ésta. Tuvo que intervenir otra señorita (quiero pensar que era su supervisora) para […] que se me diera la habitación - después de considerable tiempo de espera- Sin pedir disculpas por su herror, ni dar las gracias o de manera macánica dar la bienvenida...me entregó mi llave como si me estuviera haciendo el favor... Read moreGenuine Expedia guest review
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